The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 68 66 70
Rank change year-on-year
-2 +4
Contract jobs requiring a Service Desk Analyst 22 10 16
As % of all contract IT jobs located in Manchester 1.58% 0.87% 1.19%
As % of the Job Titles category 1.69% 0.94% 1.31%
Number of daily rates quoted 6 3 4
Average daily rate
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£120 £120 £110
Average daily rate % change year-on-year
- +9.09%
UK excluding London average daily rate £125 £108 £110
% change year-on-year
+16.27% -2.27%
Number of hourly rates quoted 10 4 4
Average hourly rate £11.25 £13.25 £11.00
Average hourly rate % change year-on-year
-15.09% +20.45%
90% offered a hourly rate of more than £9.95 £9.10 £9.98
10% offered a hourly rate of more than £15.50 £18.45 £14.45
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1298 1066 1218
As % of all contract IT jobs located in Manchester 93.11% 93.10% 90.96%
Number of daily rates quoted 820 530 599
Average daily rate £338 £338 £325
Average daily rate % change year-on-year
- +3.84%
90% offered a daily rate of more than £210 £225 £220
10% offered a daily rate of more than £499 £475 £450
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 51 78 96
Average hourly rate £14.50 £17.50 £18.00
Average hourly rate % change year-on-year
-17.14% -2.77%
90% offered a hourly rate of more than £9.98 £10.50 £10.85
10% offered a hourly rate of more than £25.31 £32.50 £28.00
UK excluding London average hourly rate £16.20 £16.20 £17.50
% change year-on-year
- -7.42%

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Daily Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Hourly Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Histogram in Manchester

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the Manchester region over the 3 months to 23 October 2014.

Service Desk Analyst Hourly Rate Histogram in Manchester

Service Desk Analyst
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bury - - - -
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 23 October 2014, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 30 (78.95%) Windows
2 22 (57.89%) Microsoft
3 21 (55.26%) ITIL
4 19 (50.00%) MS Office
5 17 (44.74%) Windows 7
6 16 (42.11%) Active Directory
7 9 (23.68%) MS Excel
8 7 (18.42%) Windows XP
8 7 (18.42%) Finance
9 6 (15.79%) Service Management
9 6 (15.79%) SLA
10 5 (13.16%) Microsoft Certification
10 5 (13.16%) HP
10 5 (13.16%) CICS
10 5 (13.16%) Windows NT
11 4 (10.53%) SAP
11 4 (10.53%) ITIL Certification
12 3 (7.89%) VPN
12 3 (7.89%) Blackberry
12 3 (7.89%) Incident Management
12 3 (7.89%) Legal
12 3 (7.89%) Windows Server 2008
13 2 (5.26%) Wireless
13 2 (5.26%) MCITP
13 2 (5.26%) LANDesk
13 2 (5.26%) Manufacturing
13 2 (5.26%) VMware
13 2 (5.26%) Citrix
13 2 (5.26%) MS Exchange
13 2 (5.26%) Windows Server 2012

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 23 October 2014, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (13.16%) CICS
2 2 (5.26%) MS Exchange
3 1 (2.63%) SharePoint
3 1 (2.63%) IBM Notes
3 1 (2.63%) Exchange Server 2003
3 1 (2.63%) WorkSite
3 1 (2.63%) Lync
3 1 (2.63%) Exchange Server 2010
Applications
1 19 (50.00%) MS Office
2 9 (23.68%) MS Excel
3 1 (2.63%) MS PowerPoint
Communications & Networking
1 3 (7.89%) VPN
2 2 (5.26%) Wireless
3 1 (2.63%) LAN
3 1 (2.63%) VoIP
3 1 (2.63%) WAN
3 1 (2.63%) TCP/IP
3 1 (2.63%) SAN
3 1 (2.63%) Intranet
3 1 (2.63%) Internet
General
1 7 (18.42%) Finance
2 3 (7.89%) Legal
3 2 (5.26%) Manufacturing
4 1 (2.63%) Banking
Miscellaneous
1 3 (7.89%) Blackberry
2 2 (5.26%) Analytical Skills
3 1 (2.63%) Mathematics
3 1 (2.63%) Life Science
3 1 (2.63%) iPhone
3 1 (2.63%) iPad
Operating Systems
1 30 (78.95%) Windows
2 17 (44.74%) Windows 7
3 7 (18.42%) Windows XP
4 5 (13.16%) Windows NT
5 3 (7.89%) Windows Server 2008
6 2 (5.26%) Windows Server 2012
7 1 (2.63%) Mac OS X
7 1 (2.63%) Windows Server 2003
7 1 (2.63%) Android
7 1 (2.63%) Apple iOS
Processes & Methodologies
1 21 (55.26%) ITIL
2 6 (15.79%) Service Management
3 3 (7.89%) Incident Management
4 1 (2.63%) Kalman Filter
4 1 (2.63%) Document Management
4 1 (2.63%) Logistics
4 1 (2.63%) Service Delivery
4 1 (2.63%) Time Management
4 1 (2.63%) ITIL V3
4 1 (2.63%) Continuous Improvement
4 1 (2.63%) Performance Improvement
Programming Languages
1 1 (2.63%) C
1 1 (2.63%) SQL
Qualifications
1 5 (13.16%) Microsoft Certification
2 4 (10.53%) ITIL Certification
3 2 (5.26%) MCITP
3 2 (5.26%) ITIL Foundation Certificate
4 1 (2.63%) MCP
4 1 (2.63%) MCSE
4 1 (2.63%) MCSA
Quality Assurance & Compliance
1 6 (15.79%) SLA
System Software
1 16 (42.11%) Active Directory
2 1 (2.63%) VMware Infrastructure
2 1 (2.63%) Hyper-V
2 1 (2.63%) XenDesktop
Vendors
1 22 (57.89%) Microsoft
2 5 (13.16%) HP
3 4 (10.53%) SAP
4 2 (5.26%) LANDesk
4 2 (5.26%) VMware
4 2 (5.26%) Citrix
5 1 (2.63%) Meru Networks
5 1 (2.63%) NetApp
5 1 (2.63%) Lotus
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