The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 59 63 68
Rank change year-on-year
+4 +5
Contract jobs requiring a Service Desk Analyst 31 13 17
As % of all contract IT jobs located in Manchester 2.18% 1.16% 1.29%
As % of the Job Titles category 2.33% 1.26% 1.42%
Number of daily rates quoted 13 8 2
Average daily rate
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£140 £115 £160
Average daily rate % change year-on-year
+21.73% -28.12%
UK excluding London average daily rate £125 £93 £110
% change year-on-year
+35.13% -15.90%
Number of hourly rates quoted 13 2 5
Average hourly rate £12.00 £9.50 £14.50
Average hourly rate % change year-on-year
+26.31% -34.48%
90% offered a hourly rate of more than £9.98 £8.70 £10.79
10% offered a hourly rate of more than £14.90 £10.30 £16.40
UK excluding London average hourly rate £12.50 £12.50 £13.00
% change year-on-year
- -3.84%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1331 1033 1201
As % of all contract IT jobs located in Manchester 93.47% 92.15% 90.98%
Number of daily rates quoted 817 526 618
Average daily rate £338 £338 £325
Average daily rate % change year-on-year
- +3.84%
90% offered a daily rate of more than £210 £213 £200
10% offered a daily rate of more than £500 £475 £450
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 57 69 82
Average hourly rate £13.50 £17.50 £18.50
Average hourly rate % change year-on-year
-22.85% -5.40%
90% offered a hourly rate of more than £9.98 £9.85 £10.50
10% offered a hourly rate of more than £22.80 £33.00 £37.50
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Daily Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Hourly Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Histogram in Manchester

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the Manchester region over the 3 months to 26 November 2014.

Service Desk Analyst Hourly Rate Histogram in Manchester

Service Desk Analyst
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - 2 - - 1
Altrincham - - - - 1
Rochdale - - - -
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 26 November 2014, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 41 (82.00%) Windows
2 31 (62.00%) MS Office
3 29 (58.00%) Microsoft
4 28 (56.00%) ITIL
5 22 (44.00%) Windows 7
6 19 (38.00%) Active Directory
7 12 (24.00%) MS Excel
8 11 (22.00%) Service Management
9 10 (20.00%) Finance
9 10 (20.00%) Windows NT
9 10 (20.00%) Windows XP
9 10 (20.00%) CICS
10 9 (18.00%) SLA
11 8 (16.00%) Legal
12 7 (14.00%) Incident Management
13 6 (12.00%) Microsoft Certification
14 5 (10.00%) ITIL Certification
14 5 (10.00%) HP
15 4 (8.00%) SAP
15 4 (8.00%) Windows Server 2008
16 3 (6.00%) Blackberry
16 3 (6.00%) MS Exchange
16 3 (6.00%) Citrix
16 3 (6.00%) VPN
17 2 (4.00%) Lotus
17 2 (4.00%) Windows Server 2003
17 2 (4.00%) IBM Notes
17 2 (4.00%) Manufacturing
17 2 (4.00%) Wireless
17 2 (4.00%) MCITP

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 26 November 2014, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (20.00%) CICS
2 3 (6.00%) MS Exchange
3 2 (4.00%) IBM Notes
4 1 (2.00%) Exchange Server 2003
4 1 (2.00%) WorkSite
4 1 (2.00%) Lync
4 1 (2.00%) Exchange Server 2010
4 1 (2.00%) SharePoint
Applications
1 31 (62.00%) MS Office
2 12 (24.00%) MS Excel
3 1 (2.00%) MS PowerPoint
Communications & Networking
1 3 (6.00%) VPN
2 2 (4.00%) Wireless
3 1 (2.00%) LAN
3 1 (2.00%) VoIP
3 1 (2.00%) WAN
3 1 (2.00%) TCP/IP
3 1 (2.00%) Intranet
3 1 (2.00%) Internet
3 1 (2.00%) SAN
General
1 10 (20.00%) Finance
2 8 (16.00%) Legal
3 2 (4.00%) Manufacturing
4 1 (2.00%) Banking
4 1 (2.00%) Advertising
Miscellaneous
1 3 (6.00%) Blackberry
2 2 (4.00%) Analytical Skills
3 1 (2.00%) iPhone
3 1 (2.00%) Mathematics
3 1 (2.00%) Life Science
3 1 (2.00%) iPad
Operating Systems
1 41 (82.00%) Windows
2 22 (44.00%) Windows 7
3 10 (20.00%) Windows NT
3 10 (20.00%) Windows XP
4 4 (8.00%) Windows Server 2008
5 2 (4.00%) Windows Server 2003
5 2 (4.00%) Windows Server 2012
6 1 (2.00%) Android
6 1 (2.00%) Apple iOS
6 1 (2.00%) Mac OS X
Processes & Methodologies
1 28 (56.00%) ITIL
2 11 (22.00%) Service Management
3 7 (14.00%) Incident Management
4 1 (2.00%) Kalman Filter
4 1 (2.00%) Time Management
4 1 (2.00%) ITIL V3
4 1 (2.00%) Continuous Improvement
4 1 (2.00%) Performance Improvement
4 1 (2.00%) Document Management
4 1 (2.00%) Logistics
4 1 (2.00%) Service Delivery
4 1 (2.00%) Migration
Programming Languages
1 1 (2.00%) C
1 1 (2.00%) SQL
Qualifications
1 6 (12.00%) Microsoft Certification
2 5 (10.00%) ITIL Certification
3 2 (4.00%) MCITP
3 2 (4.00%) ITIL Foundation Certificate
4 1 (2.00%) MCSE
4 1 (2.00%) MCSA
4 1 (2.00%) MCP
Quality Assurance & Compliance
1 9 (18.00%) SLA
System Software
1 19 (38.00%) Active Directory
2 1 (2.00%) Hyper-V
2 1 (2.00%) XenDesktop
2 1 (2.00%) VMware Infrastructure
Vendors
1 29 (58.00%) Microsoft
2 5 (10.00%) HP
3 4 (8.00%) SAP
4 3 (6.00%) Citrix
5 2 (4.00%) Lotus
5 2 (4.00%) VMware
5 2 (4.00%) LANDesk
6 1 (2.00%) Meru Networks
6 1 (2.00%) NetApp
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