The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 93 70 68
Rank change year-on-year
-23 -2
Contract jobs requiring a Service Desk Analyst 11 20 16
As % of all contract IT jobs located in Manchester 0.62% 1.41% 1.32%
As % of the Job Titles category 0.65% 1.48% 1.39%
Number of daily rates quoted 2 5 5
Average daily rate £101 £175 £120
Average daily rate % change year-on-year
-42.14% +45.83%
90% offered a daily rate of more than £100 £125 £110
10% offered a daily rate of more than £102 £188 £146
UK excluding London average daily rate £130 £125 £100
% change year-on-year
+4.00% +25.00%
Number of hourly rates quoted 4 11 2
Average hourly rate £12.89 £13.00 £12.75
Average hourly rate % change year-on-year
-0.86% +1.96%
90% offered a hourly rate of more than £11.73 £12.00 £11.35
10% offered a hourly rate of more than £23.30 £14.00 £14.15
UK excluding London average hourly rate £13.00 £12.25 £12.50
% change year-on-year
+6.12% -2.00%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1703 1353 1151
As % of all contract IT jobs located in Manchester 95.25% 95.48% 95.28%
Number of daily rates quoted 985 781 612
Average daily rate £370 £350 £350
Average daily rate % change year-on-year
+5.71% +0.14%
90% offered a daily rate of more than £250 £263 £200
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £378 £375 £350
% change year-on-year
+0.66% +7.14%
Number of hourly rates quoted 50 56 55
Average hourly rate £17.30 £15.75 £17.50
Average hourly rate % change year-on-year
+9.84% -10.00%
90% offered a hourly rate of more than £13.50 £11.00 £9.50
10% offered a hourly rate of more than £40.00 £29.00 £33.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Daily Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Hourly Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Histogram in Manchester

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the Manchester region over the 3 months to 13 February 2016.

Service Desk Analyst Hourly Rate Histogram in Manchester

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 13 February 2016, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 21 (95.45%) Windows
2 11 (50.00%) MS Office
2 11 (50.00%) Microsoft
3 10 (45.45%) Windows 7
4 9 (40.91%) Active Directory
5 7 (31.82%) Windows XP
6 4 (18.18%) MS Excel
6 4 (18.18%) ITIL
6 4 (18.18%) LANDesk
7 3 (13.64%) Office 365
7 3 (13.64%) ITSM
7 3 (13.64%) MS Exchange
7 3 (13.64%) Citrix
7 3 (13.64%) Windows Server 2003
7 3 (13.64%) Blackberry
7 3 (13.64%) Windows Server
8 2 (9.09%) XenApp
8 2 (9.09%) Lotus
8 2 (9.09%) Intranet
8 2 (9.09%) Remedy
8 2 (9.09%) ITIL Certification
8 2 (9.09%) TCP/IP
8 2 (9.09%) VPN
8 2 (9.09%) DNS
8 2 (9.09%) SLA
8 2 (9.09%) LAN
8 2 (9.09%) WAN
8 2 (9.09%) DHCP
8 2 (9.09%) IBM Notes
8 2 (9.09%) Wireless

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 13 February 2016, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.64%) MS Exchange
2 2 (9.09%) IBM Notes
3 1 (4.55%) Exchange Server 2010
3 1 (4.55%) Skype for Business
3 1 (4.55%) Tomcat
Applications
1 11 (50.00%) MS Office
2 4 (18.18%) MS Excel
3 1 (4.55%) Spreadsheet
Cloud Services
1 3 (13.64%) Office 365
Communications & Networking
1 2 (9.09%) DHCP
1 2 (9.09%) DNS
1 2 (9.09%) Intranet
1 2 (9.09%) LAN
1 2 (9.09%) Remote Desktop
1 2 (9.09%) TCP/IP
1 2 (9.09%) VPN
1 2 (9.09%) WAN
1 2 (9.09%) Wireless
2 1 (4.55%) Cisco IPT
2 1 (4.55%) IP Telephony
2 1 (4.55%) Telnet
General
1 2 (9.09%) Legal
2 1 (4.55%) Finance
2 1 (4.55%) Italian Language
2 1 (4.55%) Law
2 1 (4.55%) Manufacturing
2 1 (4.55%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.55%) XML
Miscellaneous
1 3 (13.64%) Blackberry
2 2 (9.09%) Analytical Skills
3 1 (4.55%) Client/Server
3 1 (4.55%) NHS
Operating Systems
1 21 (95.45%) Windows
2 10 (45.45%) Windows 7
3 7 (31.82%) Windows XP
4 3 (13.64%) Windows Server
4 3 (13.64%) Windows Server 2003
5 1 (4.55%) NetWare
5 1 (4.55%) Windows 8
5 1 (4.55%) Windows Server 2008
5 1 (4.55%) Windows Server 2012
Processes & Methodologies
1 4 (18.18%) ITIL
2 3 (13.64%) ITSM
3 2 (9.09%) Document Management
3 2 (9.09%) Incident Management
4 1 (4.55%) Time Management
Programming Languages
1 1 (4.55%) Java
1 1 (4.55%) JavaScript
1 1 (4.55%) PowerShell
1 1 (4.55%) SQL
1 1 (4.55%) VB
1 1 (4.55%) VBScript
Qualifications
1 2 (9.09%) ITIL Certification
2 1 (4.55%) MCP
Quality Assurance & Compliance
1 2 (9.09%) SLA
System Software
1 9 (40.91%) Active Directory
2 2 (9.09%) XenApp
3 1 (4.55%) BitLocker
Vendors
1 11 (50.00%) Microsoft
2 4 (18.18%) LANDesk
3 3 (13.64%) Citrix
4 2 (9.09%) Lotus
4 2 (9.09%) Remedy
5 1 (4.55%) Apple
5 1 (4.55%) Cisco
5 1 (4.55%) Novell
5 1 (4.55%) Sophos