The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 78 68 66
Rank change year-on-year
-10 -2
Contract jobs requiring a Service Desk Analyst 24 18 12
As % of all contract IT jobs located in Manchester 1.28% 1.38% 1.00%
As % of the Job Titles category 1.38% 1.45% 1.07%
Number of daily rates quoted 10 10 1
Average daily rate
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£115 £123 £110
Average daily rate % change year-on-year
-6.12% +11.36%
UK excluding London average daily rate £120 £125 £110
% change year-on-year
-4.00% +13.63%
Number of hourly rates quoted 5 4 9
Average hourly rate £12.05 £13.25 £13.00
Average hourly rate % change year-on-year
-9.09% +1.92%
90% offered a hourly rate of more than £11.10 £10.60 £8.50
10% offered a hourly rate of more than £75.80 £14.85 £16.70
UK excluding London average hourly rate £14.00 £12.80 £13.14
% change year-on-year
+9.37% -2.55%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1741 1243 1125
As % of all contract IT jobs located in Manchester 92.75% 95.10% 94.14%
Number of daily rates quoted 1039 739 579
Average daily rate £375 £325 £333
Average daily rate % change year-on-year
+15.38% -2.25%
90% offered a daily rate of more than £248 £213 £212
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 61 55 89
Average hourly rate £15.00 £15.00 £17.50
Average hourly rate % change year-on-year
- -14.28%
90% offered a hourly rate of more than £10.95 £11.35 £10.50
10% offered a hourly rate of more than £40.00 £37.50 £22.50
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Desk Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Manchester

Service Desk Analyst
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Daily Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Manchester region.

Service Desk Analyst Hourly Rate Trend in Manchester

Service Desk Analyst
Hourly Rate Histogram in Manchester

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the Manchester region over the 3 months to 31 August 2015.

Service Desk Analyst Hourly Rate Histogram in Manchester

Service Desk Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 31 August 2015, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 33 (78.57%) Windows
2 23 (54.76%) Active Directory
3 19 (45.24%) MS Office
4 17 (40.48%) Microsoft
5 16 (38.10%) Windows 7
6 15 (35.71%) ITIL
7 12 (28.57%) Windows XP
8 11 (26.19%) MS Excel
9 9 (21.43%) Incident Management
10 7 (16.67%) SLA
10 7 (16.67%) Intranet
11 6 (14.29%) Legal
12 5 (11.90%) Finance
13 4 (9.52%) Microsoft Certification
14 3 (7.14%) Cisco
14 3 (7.14%) Windows Server 2003
15 2 (4.76%) HP
15 2 (4.76%) Remedy
15 2 (4.76%) Sophos
15 2 (4.76%) Service Delivery
15 2 (4.76%) Retail
15 2 (4.76%) IP Telephony
15 2 (4.76%) MCITP
15 2 (4.76%) ITIL Certification
15 2 (4.76%) MS Exchange
15 2 (4.76%) Java
15 2 (4.76%) Cisco IPT
15 2 (4.76%) Exchange Server 2010
15 2 (4.76%) Server Monitoring
15 2 (4.76%) LANDesk

Service Desk Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 31 August 2015, IT contractor jobs across the Manchester region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.76%) MS Exchange
1 2 (4.76%) Exchange Server 2010
2 1 (2.38%) SharePoint
2 1 (2.38%) WorkSite
2 1 (2.38%) Lync
Applications
1 19 (45.24%) MS Office
2 11 (26.19%) MS Excel
3 1 (2.38%) MS PowerPoint
Communications & Networking
1 7 (16.67%) Intranet
2 2 (4.76%) IP Telephony
2 2 (4.76%) Cisco IPT
3 1 (2.38%) Internet
3 1 (2.38%) Wireless
3 1 (2.38%) LAN
3 1 (2.38%) WAN
3 1 (2.38%) VPN
General
1 6 (14.29%) Legal
2 5 (11.90%) Finance
3 2 (4.76%) Retail
4 1 (2.38%) Telecoms
Miscellaneous
1 1 (2.38%) EPoS
1 1 (2.38%) NHS
1 1 (2.38%) Thin Client
1 1 (2.38%) PDA
1 1 (2.38%) Mathematics
1 1 (2.38%) Fat Client
1 1 (2.38%) Video Conferencing
Operating Systems
1 33 (78.57%) Windows
2 16 (38.10%) Windows 7
3 12 (28.57%) Windows XP
4 3 (7.14%) Windows Server 2003
5 1 (2.38%) Windows Mobile
5 1 (2.38%) Windows Vista
5 1 (2.38%) Windows Server 2008
5 1 (2.38%) Windows 2000 Server
Processes & Methodologies
1 15 (35.71%) ITIL
2 9 (21.43%) Incident Management
3 2 (4.76%) Server Monitoring
3 2 (4.76%) Service Delivery
4 1 (2.38%) Practice Management
Programming Languages
1 2 (4.76%) Java
Qualifications
1 4 (9.52%) Microsoft Certification
2 2 (4.76%) ITIL Certification
2 2 (4.76%) MCITP
3 1 (2.38%) Degree
3 1 (2.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 7 (16.67%) SLA
System Software
1 23 (54.76%) Active Directory
2 1 (2.38%) VMware Infrastructure
Systems Management
1 1 (2.38%) SCCM
Vendors
1 17 (40.48%) Microsoft
2 3 (7.14%) Cisco
3 2 (4.76%) LANDesk
3 2 (4.76%) HP
3 2 (4.76%) Remedy
3 2 (4.76%) Sophos
4 1 (2.38%) Wyse
4 1 (2.38%) VMware
4 1 (2.38%) Mitel
4 1 (2.38%) Interwoven
4 1 (2.38%) Nokia
4 1 (2.38%) Polycom
4 1 (2.38%) SAP