The table below looks at the statistics for Service Management skills in IT contracts advertised for the Middlesex region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 23 27 9
Rank change year-on-year
+4 -18
Contract jobs citing Service Management 8 2 24
As % of all contract IT jobs located in Middlesex 3.28% 0.80% 8.99%
As % of the Processes & Methodologies category 4.17% 1.17% 12.06%
Number of daily rates quoted 6 2 15
Average daily rate
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£500 £318 £400
Average daily rate % change year-on-year
+57.48% -20.62%
90% offered a daily rate of more than £492 £272 £322
10% offered a daily rate of more than £539 £364 £475
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Middlesex region.

Processes & Methodologies Category
Middlesex
Contract IT job ads with a match in the
Processes & Methodologies category
192 171 199
As % of all contract IT jobs located in Middlesex 78.69% 68.13% 74.53%
Number of daily rates quoted 111 93 88
Average daily rate £423 £415 £425
Average daily rate % change year-on-year
+1.80% -2.35%
90% offered a daily rate of more than £270 £260 £277
10% offered a daily rate of more than £528 £575 £520
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 7 4 7
Average hourly rate £42.50 £37.50 £37.50
Average hourly rate % change year-on-year
+13.33% -
90% offered a hourly rate of more than £36.50 £29.00 £17.70
10% offered a hourly rate of more than £50.50 £37.50 £43.75
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Service Management
Jobs Demand Trend in Middlesex

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Middlesex region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Middlesex

Service Management
Daily Rate Trend in Middlesex

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Middlesex region.

Service Management Daily Rate Trend in Middlesex

Service Management
Hourly Rate Trend in Middlesex

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Middlesex region.

Service Management Hourly Rate Trend in Middlesex

Service Management
Top 30 Related IT Skills in Middlesex

For the 6 months to 29 August 2014, IT contractor jobs across the Middlesex region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 13 (92.86%) ITIL
2 8 (57.14%) ITSM
3 5 (35.71%) Microsoft
4 4 (28.57%) HP
4 4 (28.57%) Citrix
4 4 (28.57%) NetApp
4 4 (28.57%) Red Hat
4 4 (28.57%) Windows
4 4 (28.57%) AIX
4 4 (28.57%) Solaris
4 4 (28.57%) Linux
4 4 (28.57%) Oracle
4 4 (28.57%) SQL Server
4 4 (28.57%) Web Services
4 4 (28.57%) LAN
4 4 (28.57%) WAN
4 4 (28.57%) E-Commerce
4 4 (28.57%) Cisco
4 4 (28.57%) IBM
4 4 (28.57%) VMware
4 4 (28.57%) VMware Infrastructure
4 4 (28.57%) Red Hat Enterprise Linux
4 4 (28.57%) XenApp
4 4 (28.57%) XenDesktop
4 4 (28.57%) 3PAR
4 4 (28.57%) Enterprise Storage
4 4 (28.57%) Amazon AWS
5 3 (21.43%) ITIL V3
5 3 (21.43%) Service Delivery
6 2 (14.29%) Sarbanes-Oxley

Service Management
Top Related IT Skills in Middlesex by Category

For the 6 months to 29 August 2014, IT contractor jobs across the Middlesex region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.14%) CMS
1 1 (7.14%) SAS
Business Applications
1 2 (14.29%) SAP CRM
Cloud Services
1 4 (28.57%) Amazon AWS
2 1 (7.14%) Office 365
Communications & Networking
1 4 (28.57%) LAN
1 4 (28.57%) WAN
2 1 (7.14%) DNS
Database & Business Intelligence
1 4 (28.57%) SQL Server
General
1 2 (14.29%) Telecoms
1 2 (14.29%) Billing
2 1 (7.14%) Finance
2 1 (7.14%) Pharmaceutical
Job Titles
1 3 (21.43%) Technical Design Consultant
1 3 (21.43%) Consultant
1 3 (21.43%) Technical Consultant
2 2 (14.29%) Analyst
2 2 (14.29%) SAP Basis Manager
2 2 (14.29%) Delivery Manager
2 2 (14.29%) SAP Manager
3 1 (7.14%) Technical Leader
3 1 (7.14%) Service Management Analyst
3 1 (7.14%) Auditor
3 1 (7.14%) Infrastructure Architect
3 1 (7.14%) Data Analyst
3 1 (7.14%) Quality Manager
3 1 (7.14%) Architect
3 1 (7.14%) Service Analyst
Libraries, Frameworks & Software Standards
1 4 (28.57%) Web Services
2 2 (14.29%) Middleware
2 2 (14.29%) SAP Basis
Miscellaneous
1 4 (28.57%) Enterprise Storage
2 1 (7.14%) CMDB
2 1 (7.14%) Management Information System
Operating Systems
1 4 (28.57%) Windows
1 4 (28.57%) AIX
1 4 (28.57%) Solaris
1 4 (28.57%) Linux
1 4 (28.57%) Red Hat Enterprise Linux
Processes & Methodologies
1 13 (92.86%) ITIL
2 8 (57.14%) ITSM
3 4 (28.57%) E-Commerce
4 3 (21.43%) ITIL V3
4 3 (21.43%) Service Delivery
5 2 (14.29%) Six Sigma
5 2 (14.29%) CRM
5 2 (14.29%) Information Security
5 2 (14.29%) Performance Management
5 2 (14.29%) Data Analysis
5 2 (14.29%) Continuous Improvement
6 1 (7.14%) Change Control
6 1 (7.14%) Operations Management
6 1 (7.14%) TOGAF
6 1 (7.14%) ISMS
6 1 (7.14%) Data Protection
6 1 (7.14%) IT Governance
6 1 (7.14%) Product Management
6 1 (7.14%) Information Assurance
6 1 (7.14%) Stakeholder Management
Programming Languages
1 1 (7.14%) VBA
Qualifications
1 2 (14.29%) CISA
1 2 (14.29%) CRISC
2 1 (7.14%) Degree
2 1 (7.14%) CISSP
2 1 (7.14%) CISM
Quality Assurance & Compliance
1 2 (14.29%) Sarbanes-Oxley
1 2 (14.29%) ISO 9001
1 2 (14.29%) ISO/IEC 27001
2 1 (7.14%) QA
2 1 (7.14%) GxP
System Software
1 4 (28.57%) VMware Infrastructure
1 4 (28.57%) XenApp
1 4 (28.57%) XenDesktop
Systems Management
1 1 (7.14%) SCCM
Vendors
1 5 (35.71%) Microsoft
2 4 (28.57%) HP
2 4 (28.57%) Citrix
2 4 (28.57%) NetApp
2 4 (28.57%) Red Hat
2 4 (28.57%) Oracle
2 4 (28.57%) Cisco
2 4 (28.57%) IBM
2 4 (28.57%) VMware
2 4 (28.57%) 3PAR
3 2 (14.29%) SAP
4 1 (7.14%) Remedy