The table below looks at the statistics for Service Management skills in IT contracts advertised for the Middlesex region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Service Management
Rank 21 15 17
Rank change year-on-year
-6 +2
Contract jobs citing Service Management 5 7 13
As % of all contract IT jobs located in Middlesex 2.98% 4.43% 5.22%
As % of the Processes & Methodologies category 3.50% 6.19% 6.47%
Number of daily rates quoted 5 6 6
Average daily rate £450 £406 £410
Average daily rate % change year-on-year
+10.83% -0.97%
90% offered a daily rate of more than £405 £387 £390
10% offered a daily rate of more than £630 £456 £445
UK excluding London average daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £42.25
UK excluding London average hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Middlesex region.

Processes & Methodologies Category
Middlesex
Contract IT job ads with a match in the
Processes & Methodologies category
143 113 201
As % of all contract IT jobs located in Middlesex 85.12% 71.52% 80.72%
Number of daily rates quoted 116 65 125
Average daily rate £400 £387 £438
Average daily rate % change year-on-year
+3.35% -11.54%
90% offered a daily rate of more than £308 £275 £300
10% offered a daily rate of more than £528 £475 £525
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 4 2 20
Average hourly rate £48.50 £45.00 £42.50
Average hourly rate % change year-on-year
+7.77% +5.88%
UK excluding London average hourly rate £36.00 £30.75 £31.50
% change year-on-year
+17.07% -2.38%

Service Management
Jobs Demand Trend in Middlesex

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Middlesex region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Middlesex

Service Management
Daily Rate Trend in Middlesex

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Middlesex region.

Service Management Daily Rate Trend in Middlesex

Service Management
Daily Rate Histogram in Middlesex

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Middlesex region over the 3 months to 30 April 2016.

Service Management Daily Rate Histogram in Middlesex

Service Management
Hourly Rate Trend in Middlesex

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Middlesex region.

Service Management Hourly Rate Trend in Middlesex

Service Management
Top 30 Related IT Skills in Middlesex

For the 6 months to 30 April 2016, IT contractor jobs across the Middlesex region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 7 (41.18%) ITIL
2 5 (29.41%) Microsoft
3 4 (23.53%) Active Directory
3 4 (23.53%) ITIL Certification
3 4 (23.53%) Project Management
3 4 (23.53%) Service Delivery
3 4 (23.53%) Agile Software Development
3 4 (23.53%) SCCM
3 4 (23.53%) SCOM
3 4 (23.53%) DevOps
4 3 (17.65%) Azure Active Directory
4 3 (17.65%) Jenkins
4 3 (17.65%) Enterprise Software
4 3 (17.65%) Opscode Chef
4 3 (17.65%) Ansible
4 3 (17.65%) Docker
4 3 (17.65%) Configuration Management
4 3 (17.65%) Continuous Integration
4 3 (17.65%) Microsoft Azure
4 3 (17.65%) Puppet
4 3 (17.65%) Azure SQL Database
4 3 (17.65%) Hudson
4 3 (17.65%) Splunk
4 3 (17.65%) Continuous Improvement
4 3 (17.65%) OpenStack
4 3 (17.65%) Software Deployment
4 3 (17.65%) Escalation Management
4 3 (17.65%) Use Case
4 3 (17.65%) PowerShell
4 3 (17.65%) Git (software)

Service Management
Top Related IT Skills in Middlesex by Category

For the 6 months to 30 April 2016, IT contractor jobs across the Middlesex region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (17.65%) OpenStack
2 2 (11.76%) Exchange Server 2010
2 2 (11.76%) MS Exchange
3 1 (5.88%) SharePoint
Applications
1 1 (5.88%) MS Excel
1 1 (5.88%) MS PowerPoint
Cloud Services
1 3 (17.65%) Azure Active Directory
1 3 (17.65%) Microsoft Azure
2 2 (11.76%) Amazon AWS
Communications & Networking
1 1 (5.88%) IP Telephony
1 1 (5.88%) LAN
1 1 (5.88%) MPLS
1 1 (5.88%) WAN
1 1 (5.88%) Wi-Fi
Database & Business Intelligence
1 3 (17.65%) Azure SQL Database
2 1 (5.88%) SQL Server
Development Applications
1 3 (17.65%) Ant
1 3 (17.65%) Git (software)
1 3 (17.65%) Hudson
1 3 (17.65%) Jenkins
1 3 (17.65%) JIRA
1 3 (17.65%) Maven
1 3 (17.65%) Subversion
General
1 3 (17.65%) Finance
2 1 (5.88%) Retail
Job Titles
1 3 (17.65%) Consultant
1 3 (17.65%) DevOps Engineer
2 2 (11.76%) Azure Engineer
2 2 (11.76%) Cloud Engineer
2 2 (11.76%) Head of Infrastructure
2 2 (11.76%) Service Manager
3 1 (5.88%) Analyst
3 1 (5.88%) Applications Support
3 1 (5.88%) Applications Support Analyst
3 1 (5.88%) Architect
3 1 (5.88%) Delivery Manager
3 1 (5.88%) Head of Delivery
3 1 (5.88%) Head of Operations
3 1 (5.88%) Head of Service Delivery
3 1 (5.88%) Head of Service Management
3 1 (5.88%) Management Consultant
3 1 (5.88%) Process Consultant
3 1 (5.88%) Project Manager
3 1 (5.88%) Service Management Consultant
3 1 (5.88%) Support Analyst
Miscellaneous
1 3 (17.65%) Enterprise Software
1 3 (17.65%) Learning Management System
2 2 (11.76%) Computer Science
3 1 (5.88%) FMCG
3 1 (5.88%) Performance Metrics
3 1 (5.88%) Private Cloud
Operating Systems
1 3 (17.65%) VMS
2 1 (5.88%) Windows
2 1 (5.88%) Windows 7
2 1 (5.88%) Windows 8
Processes & Methodologies
1 7 (41.18%) ITIL
2 4 (23.53%) Agile Software Development
2 4 (23.53%) DevOps
2 4 (23.53%) Project Management
2 4 (23.53%) Service Delivery
3 3 (17.65%) Configuration Management
3 3 (17.65%) Continuous Improvement
3 3 (17.65%) Continuous Integration
3 3 (17.65%) Customer Engagement
3 3 (17.65%) Escalation Management
3 3 (17.65%) Software Deployment
3 3 (17.65%) Supplier Management
3 3 (17.65%) Use Case
4 1 (5.88%) Business Transformation
4 1 (5.88%) Change Management
4 1 (5.88%) Identity Management
4 1 (5.88%) ITIL V3
4 1 (5.88%) PRINCE2
4 1 (5.88%) Process Improvement
4 1 (5.88%) Stakeholder Management
Programming Languages
1 3 (17.65%) PowerShell
1 3 (17.65%) Python
1 3 (17.65%) Ruby
1 3 (17.65%) SQL
Qualifications
1 4 (23.53%) ITIL Certification
2 3 (17.65%) Microsoft Certification
3 2 (11.76%) MCSE
4 1 (5.88%) MBA
4 1 (5.88%) Postgraduate
Quality Assurance & Compliance
1 1 (5.88%) COBIT
1 1 (5.88%) QA
1 1 (5.88%) SLA
System Software
1 4 (23.53%) Active Directory
2 3 (17.65%) Docker
3 1 (5.88%) Hyper-V
3 1 (5.88%) VMware Infrastructure
3 1 (5.88%) VMware Server
Systems Management
1 4 (23.53%) SCCM
1 4 (23.53%) SCOM
2 3 (17.65%) Ansible
2 3 (17.65%) Opscode Chef
2 3 (17.65%) Puppet
3 1 (5.88%) Oracle Identity Management
Vendors
1 5 (29.41%) Microsoft
2 3 (17.65%) Dell
2 3 (17.65%) Splunk
3 1 (5.88%) Oracle
3 1 (5.88%) ServiceNow
3 1 (5.88%) VMware