2nd Line Support Contracts in the Midlands

Second Line Support
England > Midlands

The median Second Line Support daily rate in the Midlands is £200 according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 70 132 120
Rank change year-on-year +62 -12 +2
Contract jobs requiring a 2nd Line Support 60 34 92
As % of all contract jobs advertised in the Midlands 2.20% 0.98% 1.79%
As % of the Job Titles category 2.39% 1.04% 1.87%
Number of daily rates quoted 34 25 54
10th Percentile £168 £161 £121
25th Percentile £188 £181 £144
Median daily rate (50th Percentile) £200 £250 £180
Median % change year-on-year -20.00% +38.89% +10.77%
75th Percentile £284 £350 £230
90th Percentile £338 - £263
England median daily rate £200 £225 £190
% change year-on-year -11.11% +18.42% +10.14%
Number of hourly rates quoted 10 2 22
10th Percentile £14.27 £20.75 £15.00
25th Percentile £14.95 £21.88 £15.22
Median hourly rate £17.50 £27.28 £18.00
Median % change year-on-year -35.86% +51.57% +20.00%
75th Percentile £17.75 £36.19 £19.86
90th Percentile £20.37 £39.43 £23.38
England median hourly rate £17.72 £20.21 £19.86
% change year-on-year -12.32% +1.76% +7.35%

All Contract IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,509 3,279 4,924
% of contract IT jobs with a recognized job title 92.01% 94.47% 95.97%
Number of daily rates quoted 1,697 2,308 3,602
10th Percentile £208 £223 £205
25th Percentile £325 £363 £358
Median daily rate (50th Percentile) £468 £475 £459
Median % change year-on-year -1.47% +3.49% +14.75%
75th Percentile £588 £582 £550
90th Percentile £688 £675 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 213 133 179
10th Percentile £11.95 £12.00 £10.50
25th Percentile £14.27 £15.25 £13.74
Median hourly rate £19.59 £20.00 £17.11
Median % change year-on-year -2.05% +16.92% +12.16%
75th Percentile £35.00 £28.50 £22.00
90th Percentile £54.60 £59.50 £32.10
England median hourly rate £35.00 £45.00 £22.50
% change year-on-year -22.22% +100.00% +0.36%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the Midlands.

Daily rate trend for 2nd Line Support in the Midlands

2nd Line Support
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 23 April 2024.

Daily rate histogram for 2nd Line Support in the Midlands

2nd Line Support
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the Midlands.

Hourly rate trend for 2nd Line Support in the Midlands

2nd Line Support
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +66 46 £200 +9.59% 19
East Midlands +16 14 £210 -32.69% 7
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 23 April 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring 2nd Line Support in the job title.

1 26 (43.33%) Windows
2 24 (40.00%) WAN
3 22 (36.67%) Microsoft
4 19 (31.67%) Active Directory
5 18 (30.00%) Juniper
5 18 (30.00%) MPLS
5 18 (30.00%) BGP
5 18 (30.00%) IPsec
5 18 (30.00%) PKI
5 18 (30.00%) Social Skills
6 16 (26.67%) Security Cleared
6 16 (26.67%) Microsoft 365
7 14 (23.33%) Windows 10
7 14 (23.33%) Customer Service
8 12 (20.00%) Incident Management
9 11 (18.33%) VPN
9 11 (18.33%) Microsoft Office
10 10 (16.67%) DNS
10 10 (16.67%) TCP/IP
11 8 (13.33%) Cisco
11 8 (13.33%) Windows Server
11 8 (13.33%) Public Sector
11 8 (13.33%) Windows Server 2012
12 7 (11.67%) Self-Motivation
12 7 (11.67%) Problem-Solving
12 7 (11.67%) SCCM
12 7 (11.67%) SC Cleared
13 6 (10.00%) Autotask
13 6 (10.00%) SD-WAN
13 6 (10.00%) Mobile Device Management

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.33%) Microsoft Exchange
1 2 (3.33%) SharePoint
Applications
1 11 (18.33%) Microsoft Office
Cloud Services
1 16 (26.67%) Microsoft 365
2 3 (5.00%) Azure
3 1 (1.67%) OneDrive
Communications & Networking
1 24 (40.00%) WAN
2 18 (30.00%) BGP
2 18 (30.00%) IPsec
2 18 (30.00%) MPLS
3 11 (18.33%) VPN
4 10 (16.67%) DNS
4 10 (16.67%) TCP/IP
5 6 (10.00%) SD-WAN
6 5 (8.33%) Firewall
7 4 (6.67%) Ethernet
8 3 (5.00%) DHCP
8 3 (5.00%) LAN
8 3 (5.00%) VLAN
8 3 (5.00%) VoIP
8 3 (5.00%) Wi-Fi
9 2 (3.33%) Junos
9 2 (3.33%) Remote Desktop
10 1 (1.67%) Internet
10 1 (1.67%) PBX
10 1 (1.67%) WebEx
Development Applications
1 3 (5.00%) JIRA
General
1 18 (30.00%) Social Skills
2 8 (13.33%) Public Sector
3 5 (8.33%) Documentation Skills
4 4 (6.67%) Analytical Skills
5 2 (3.33%) Automotive
6 1 (1.67%) Aerospace
6 1 (1.67%) Finance
Libraries, Frameworks & Software Standards
1 2 (3.33%) Middleware
Miscellaneous
1 18 (30.00%) PKI
2 7 (11.67%) Self-Motivation
3 4 (6.67%) Driving Licence
3 4 (6.67%) iPad
4 3 (5.00%) Clustering
5 2 (3.33%) Enterprise Software
6 1 (1.67%) EPoS
6 1 (1.67%) PDA
Operating Systems
1 26 (43.33%) Windows
2 14 (23.33%) Windows 10
3 8 (13.33%) Windows Server
3 8 (13.33%) Windows Server 2012
4 5 (8.33%) Windows Server 2019
5 4 (6.67%) Linux
6 3 (5.00%) Mac OS
6 3 (5.00%) Windows 7
7 2 (3.33%) Windows Server 2008
7 2 (3.33%) Windows Server 2016
8 1 (1.67%) Android
Processes & Methodologies
1 14 (23.33%) Customer Service
2 12 (20.00%) Incident Management
3 7 (11.67%) Problem-Solving
4 6 (10.00%) Mobile Device Management
5 4 (6.67%) Asset Management
5 4 (6.67%) Cybersecurity
5 4 (6.67%) Network Monitoring
5 4 (6.67%) Proactive Monitoring
5 4 (6.67%) Security Monitoring
6 3 (5.00%) Decision-Making
6 3 (5.00%) ITIL
6 3 (5.00%) Quality Management
6 3 (5.00%) Ticket Management
7 2 (3.33%) Agile
7 2 (3.33%) Load Balancing
7 2 (3.33%) Mentoring
7 2 (3.33%) PRINCE2
7 2 (3.33%) Root Cause Analysis
8 1 (1.67%) Test Scripting
8 1 (1.67%) WFM
Programming Languages
1 3 (5.00%) PowerShell
Qualifications
1 16 (26.67%) Security Cleared
2 7 (11.67%) SC Cleared
3 4 (6.67%) Degree
4 1 (1.67%) ITIL Certification
Quality Assurance & Compliance
1 4 (6.67%) ISO 9000
2 1 (1.67%) SLA
System Software
1 19 (31.67%) Active Directory
2 5 (8.33%) VMware Infrastructure
3 3 (5.00%) Hyper-V
4 2 (3.33%) Terminal Services
Systems Management
1 7 (11.67%) SCCM
2 6 (10.00%) Autotask
3 4 (6.67%) Microsoft Intune
4 3 (5.00%) Failover Clustering
4 3 (5.00%) Jamf Pro
Vendors
1 22 (36.67%) Microsoft
2 18 (30.00%) Juniper
3 8 (13.33%) Cisco
4 5 (8.33%) VMware
5 3 (5.00%) Apple
5 3 (5.00%) Datto
5 3 (5.00%) Fujitsu
5 3 (5.00%) Remedy
6 2 (3.33%) Citrix
7 1 (1.67%) NetApp
7 1 (1.67%) ServiceNow