The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 20 - 35
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 6 0 3
As % of all contract IT jobs located in the Midlands 3.33% - 1.00%
As % of the Processes & Methodologies category 4.76% - 1.55%
Number of daily rates quoted 0 0 2
Average daily rate
Keep up to 90%
of your Daily Rate
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- - £213
UK excluding London average daily rate £400 £383 £275
% change year-on-year
+4.57% +39.09%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.50 £45.00 £30.25
% change year-on-year
-74.44% +48.76%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Midlands region.

Processes & Methodologies Category
Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
126 128 194
As % of all contract IT jobs located in the Midlands 70.00% 63.68% 64.67%
Number of daily rates quoted 42 52 65
Average daily rate £360 £437 £380
Average daily rate % change year-on-year
-17.62% +15.00%
90% offered a daily rate of more than £225 £320 £250
10% offered a daily rate of more than £525 £575 £550
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 4 1 3
Average hourly rate £37.00 £175.00 £45.00
Average hourly rate % change year-on-year
-78.85% +288.88%
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Customer Engagement
Jobs Demand Trend in the Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the Midlands

Customer Engagement
Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Midlands region.

Customer Engagement Daily Rate Trend in the Midlands

Customer Engagement
Top 15 Related IT Skills in the Midlands

For the 6 months to 29 August 2014, IT contractor jobs across the Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 10 (100.00%) Business Analysis
1 10 (100.00%) Stakeholder Management
2 6 (60.00%) Scrum
2 6 (60.00%) Retail
2 6 (60.00%) Degree
2 6 (60.00%) JIRA
2 6 (60.00%) Use Case
2 6 (60.00%) hybris
2 6 (60.00%) iPad
2 6 (60.00%) Business Process Mapping
2 6 (60.00%) CRM
2 6 (60.00%) E-Commerce
2 6 (60.00%) B2C
3 4 (40.00%) NHS
3 4 (40.00%) Process Management

Customer Engagement
Top Related IT Skills in the Midlands by Category

For the 6 months to 29 August 2014, IT contractor jobs across the Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Development Applications
1 6 (60.00%) JIRA
General
1 6 (60.00%) Retail
Job Titles
1 10 (100.00%) Business Analyst
1 10 (100.00%) Analyst
2 6 (60.00%) Agile Business Analyst
3 4 (40.00%) Consultant
3 4 (40.00%) Business Consultant
Miscellaneous
1 6 (60.00%) iPad
2 4 (40.00%) NHS
Processes & Methodologies
1 10 (100.00%) Business Analysis
1 10 (100.00%) Stakeholder Management
2 6 (60.00%) Scrum
2 6 (60.00%) Use Case
2 6 (60.00%) Business Process Mapping
2 6 (60.00%) CRM
2 6 (60.00%) E-Commerce
2 6 (60.00%) B2C
3 4 (40.00%) Process Management
Qualifications
1 6 (60.00%) Degree
Vendors
1 6 (60.00%) hybris