The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 17 - 34
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 8 0 2
As % of all contract IT jobs located in the Midlands 4.57% - 0.72%
As % of the Processes & Methodologies category 6.25% - 1.15%
Number of daily rates quoted 0 0 2
Average daily rate
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- - £213
UK excluding London average daily rate £374 £355 £300
% change year-on-year
+5.28% +18.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.00 £45.00 £45.00
% change year-on-year
-75.55% -
Processes & Methodologies Category
Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
128 131 174
As % of all contract IT jobs located in the Midlands 73.14% 60.09% 62.59%
Number of daily rates quoted 47 44 49
Average daily rate £425 £475 £400
Average daily rate % change year-on-year
-10.52% +18.75%
90% offered a daily rate of more than £209 £334 £213
10% offered a daily rate of more than £550 £600 £600
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 3 1 8
Average hourly rate £106.00 £175.00 £42.50
Average hourly rate % change year-on-year
-39.42% +311.76%
90% offered a hourly rate of more than £25.10 £175.00 £40.00
10% offered a hourly rate of more than £175.00 £175.00 £45.00
UK excluding London average hourly rate £25.00 £31.00 £31.00
% change year-on-year
-19.35% -
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in the Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the Midlands

Customer Engagement
Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Midlands region.

Customer Engagement Daily Rate Trend in the Midlands

Customer Engagement
Top 22 Related IT Skills in the Midlands

For the 6 months to 1 August 2014, IT contractor jobs across the Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 9 (90.00%) Stakeholder Management
1 9 (90.00%) Business Analysis
2 5 (50.00%) Retail
2 5 (50.00%) Scrum
2 5 (50.00%) E-Commerce
2 5 (50.00%) B2C
2 5 (50.00%) CRM
2 5 (50.00%) Use Case
2 5 (50.00%) hybris
2 5 (50.00%) Degree
2 5 (50.00%) JIRA
2 5 (50.00%) iPad
2 5 (50.00%) Business Process Mapping
3 4 (40.00%) NHS
3 4 (40.00%) Process Management
4 1 (10.00%) InfoPath
4 1 (10.00%) SharePoint
4 1 (10.00%) C#
4 1 (10.00%) SQL
4 1 (10.00%) .NET
4 1 (10.00%) WCF
4 1 (10.00%) SharePoint 2010

Customer Engagement
Top Related IT Skills in the Midlands by Category

For the 6 months to 1 August 2014, IT contractor jobs across the Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) SharePoint
1 1 (10.00%) SharePoint 2010
Applications
1 1 (10.00%) InfoPath
Development Applications
1 5 (50.00%) JIRA
General
1 5 (50.00%) Retail
Job Titles
1 9 (90.00%) Business Analyst
1 9 (90.00%) Analyst
2 5 (50.00%) Agile Business Analyst
3 4 (40.00%) Business Consultant
3 4 (40.00%) Consultant
4 1 (10.00%) SharePoint Developer
4 1 (10.00%) Developer
Libraries, Frameworks & Software Standards
1 1 (10.00%) .NET
1 1 (10.00%) WCF
Miscellaneous
1 5 (50.00%) iPad
2 4 (40.00%) NHS
Processes & Methodologies
1 9 (90.00%) Stakeholder Management
1 9 (90.00%) Business Analysis
2 5 (50.00%) Scrum
2 5 (50.00%) E-Commerce
2 5 (50.00%) B2C
2 5 (50.00%) CRM
2 5 (50.00%) Use Case
2 5 (50.00%) Business Process Mapping
3 4 (40.00%) Process Management
Programming Languages
1 1 (10.00%) C#
1 1 (10.00%) SQL
Qualifications
1 5 (50.00%) Degree
Vendors
1 5 (50.00%) hybris