The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 26 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 29 - 20
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 1 0 6
As % of all contract IT jobs located in the Midlands 0.52% - 3.13%
As % of the Processes & Methodologies category 0.65% - 4.17%
Number of daily rates quoted 1 0 0
Median daily rate £450 - -
UK excluding London median daily rate £450 £400 £400
% change year-on-year
+12.50% -
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £10.24 £59.50 £12.00
% change year-on-year
-82.78% +395.83%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Midlands region.

Processes & Methodologies Category
Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
155 160 144
As % of all contract IT jobs located in the Midlands 81.15% 84.66% 75.00%
Number of daily rates quoted 96 67 47
Median daily rate £500 £475 £400
Median daily rate % change year-on-year
+5.26% +18.75%
90% offered a daily rate of more than £450 £320 £338
10% offered a daily rate of more than £600 £550 £530
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1 0 3
Median hourly rate £35.00 - £37.00
UK excluding London median hourly rate £32.50 £33.64 £26.00
% change year-on-year
-3.38% +29.38%

Customer Engagement
Jobs Demand Trend in the Midlands

The demand trend of contract jobs across the Midlands region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the Midlands

Customer Engagement
Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Midlands region.

Customer Engagement Daily Rate Trend in the Midlands

Customer Engagement
Top 10 Related IT Skills in the Midlands

For the 6 months to 26 September 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Midlands region with a requirement for Customer Engagement.

1 1 (100.00%) Six Sigma
1 1 (100.00%) Change Management
1 1 (100.00%) Disaster Recovery
1 1 (100.00%) Risk Management
1 1 (100.00%) Stakeholder Management
1 1 (100.00%) Business Continuity
1 1 (100.00%) Lean Six Sigma
1 1 (100.00%) Smart Meter
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) Business Continuity Management

Customer Engagement
Top Related IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Job Titles
1 1 (100.00%) Engagement Manager
Miscellaneous
1 1 (100.00%) Smart Meter
Processes & Methodologies
1 1 (100.00%) Business Continuity
1 1 (100.00%) Business Continuity Management
1 1 (100.00%) Change Management
1 1 (100.00%) Continuous Improvement
1 1 (100.00%) Disaster Recovery
1 1 (100.00%) Lean Six Sigma
1 1 (100.00%) Risk Management
1 1 (100.00%) Six Sigma
1 1 (100.00%) Stakeholder Management