The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the Norfolk region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 35 - 27
Rank change year-on-year
- 0
Contract jobs requiring a 2nd Line Support Analyst 2 0 1
As % of all contract IT jobs located in Norfolk 0.77% - 0.51%
As % of the Job Titles category 0.88% - 0.51%
Number of daily rates quoted 1 0 0
Average daily rate
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£225 - -
UK excluding London average daily rate £141 £165 £180
% change year-on-year
-14.39% -8.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £16.50 £15.00 £15.00
% change year-on-year
+10.00% -
2nd Line Support Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Norfolk region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Norfolk
Contract IT job ads with a match in the
Job Titles category
227 136 195
As % of all contract IT jobs located in Norfolk 87.31% 91.28% 99.49%
Number of daily rates quoted 128 80 88
Average daily rate £300 £255 £340
Average daily rate % change year-on-year
+17.64% -25.00%
90% offered a daily rate of more than £173 £150 £200
10% offered a daily rate of more than £450 £375 £500
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 18 13 11
Average hourly rate £25.75 £15.00 £12.38
Average hourly rate % change year-on-year
+71.66% +21.21%
90% offered a hourly rate of more than £9.63 £8.00 £9.63
10% offered a hourly rate of more than £35.50 £24.03 £16.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support Analyst
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the Norfolk region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Norfolk

2nd Line Support Analyst
Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the Norfolk region.

2nd Line Support Analyst Daily Rate Trend in Norfolk

2nd Line Support Analyst
Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the Norfolk region.

2nd Line Support Analyst Hourly Rate Trend in Norfolk

2nd Line Support Analyst
Top 20 Related IT Skills in Norfolk

For the 6 months to 19 September 2014, IT contractor jobs across the Norfolk region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 5 (100.00%) Active Directory
2 4 (80.00%) Windows
3 2 (40.00%) Microsoft
3 2 (40.00%) Windows Server 2003
3 2 (40.00%) Windows Server 2012
4 1 (20.00%) Exchange Server 2010
4 1 (20.00%) Exchange Server 2013
4 1 (20.00%) Windows Server 2008
4 1 (20.00%) Windows 7
4 1 (20.00%) Altiris
4 1 (20.00%) SCCM
4 1 (20.00%) VMware
4 1 (20.00%) SharePoint
4 1 (20.00%) Windows XP
4 1 (20.00%) MS Exchange
4 1 (20.00%) Citrix
4 1 (20.00%) ITIL Certification
4 1 (20.00%) SQL Server
4 1 (20.00%) MS Office
4 1 (20.00%) ITIL

2nd Line Support Analyst
Top Related IT Skills in Norfolk by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Norfolk region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) Exchange Server 2010
1 1 (20.00%) Exchange Server 2013
1 1 (20.00%) SharePoint
1 1 (20.00%) MS Exchange
Applications
1 1 (20.00%) MS Office
Database & Business Intelligence
1 1 (20.00%) SQL Server
Operating Systems
1 4 (80.00%) Windows
2 2 (40.00%) Windows Server 2003
2 2 (40.00%) Windows Server 2012
3 1 (20.00%) Windows Server 2008
3 1 (20.00%) Windows 7
3 1 (20.00%) Windows XP
Processes & Methodologies
1 1 (20.00%) ITIL
Qualifications
1 1 (20.00%) ITIL Certification
System Software
1 5 (100.00%) Active Directory
Systems Management
1 1 (20.00%) SCCM
Vendors
1 2 (40.00%) Microsoft
2 1 (20.00%) Altiris
2 1 (20.00%) VMware
2 1 (20.00%) Citrix