The table below looks at the statistics for CRM skills in IT contracts advertised for the Norfolk region. Included is a guide to the average contractor rates offered in IT contracts that have cited CRM over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 29 28 3
Rank change year-on-year
-1 -25
Contract jobs citing CRM 9 3 42
As % of all contract IT jobs located in Norfolk 3.06% 1.60% 19.00%
As % of the Processes & Methodologies category 4.17% 2.38% 26.42%
Number of daily rates quoted 0 1 20
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
- £450 £500
Average daily rate % change year-on-year
- -10.00%
UK excluding London average daily rate £413 £375 £400
% change year-on-year
+10.00% -6.25%
Number of hourly rates quoted 2 0 0
Average hourly rate £18.35 - -
UK excluding London average hourly rate £20.00 £44.90 £17.75
% change year-on-year
-55.45% +152.95%
CRM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Contract IT job ads with a match in the
Processes & Methodologies category
216 126 159
As % of all contract IT jobs located in Norfolk 73.47% 67.38% 71.95%
Number of daily rates quoted 123 76 68
Average daily rate £325 £325 £375
Average daily rate % change year-on-year
- -13.33%
90% offered a daily rate of more than £245 £200 £223
10% offered a daily rate of more than £453 £375 £500
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 12 5 17
Average hourly rate £23.50 £20.88 £17.75
Average hourly rate % change year-on-year
+12.57% +17.60%
90% offered a hourly rate of more than £13.20 £19.75 £13.92
10% offered a hourly rate of more than £25.75 £22.13 £23.79
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

CRM
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of IT contractor jobs citing CRM across the Norfolk region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in Norfolk

CRM
Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Norfolk region.

CRM Daily Rate Trend in Norfolk

CRM
Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Norfolk region.

CRM Hourly Rate Trend in Norfolk

CRM
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the Norfolk region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich - 5 - - 1
CRM
East of England

CRM
Top 30 Related IT Skills in Norfolk

For the 6 months to 21 October 2014, IT contractor jobs across the Norfolk region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 9 (52.94%) ITIL
1 9 (52.94%) Configuration Management
1 9 (52.94%) Change Management
1 9 (52.94%) Incident Management
1 9 (52.94%) Problem Management
2 8 (47.06%) HP
2 8 (47.06%) ITIL V3
3 7 (41.18%) CMDB
3 7 (41.18%) Service Delivery
3 7 (41.18%) E-Commerce
3 7 (41.18%) SLA
3 7 (41.18%) SQL Server
3 7 (41.18%) Knowledge Management
4 6 (35.29%) Active Directory
5 5 (29.41%) OpenView
5 5 (29.41%) Citrix
5 5 (29.41%) Management Information System
6 4 (23.53%) Mainframe
6 4 (23.53%) Middleware
6 4 (23.53%) Lotus
6 4 (23.53%) Terminal Services
6 4 (23.53%) MVS
6 4 (23.53%) IIS
6 4 (23.53%) SQL
6 4 (23.53%) .NET
6 4 (23.53%) Oracle
6 4 (23.53%) Windows
6 4 (23.53%) IBM Notes
6 4 (23.53%) Apache
6 4 (23.53%) Security Cleared

CRM
Top Related IT Skills in Norfolk by Category

For the 6 months to 21 October 2014, IT contractor jobs across the Norfolk region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 4 (23.53%) IIS
1 4 (23.53%) IBM Notes
1 4 (23.53%) Apache
2 1 (5.88%) SharePoint
2 1 (5.88%) WebSphere
Applications
1 2 (11.76%) MS Excel
Business Applications
1 1 (5.88%) Dynamics CRM
Communications & Networking
1 3 (17.65%) LDAP
2 1 (5.88%) DHCP
2 1 (5.88%) DNS
2 1 (5.88%) Firewall
Database & Business Intelligence
1 7 (41.18%) SQL Server
2 2 (11.76%) SQL Server 2008
Development Applications
1 1 (5.88%) MSI
General
1 3 (17.65%) Aerospace
Job Titles
1 3 (17.65%) Developer
1 3 (17.65%) Design Engineer
1 3 (17.65%) Electronics Engineer
2 2 (11.76%) C# .NET Developer
2 2 (11.76%) .NET Developer
2 2 (11.76%) C# Developer
3 1 (5.88%) Delivery Manager
3 1 (5.88%) Web Developer
3 1 (5.88%) Support Technician
3 1 (5.88%) Support Engineer
3 1 (5.88%) Backup Engineer
3 1 (5.88%) Wintel Support
3 1 (5.88%) Project Manager
Libraries, Frameworks & Software Standards
1 4 (23.53%) .NET
1 4 (23.53%) Middleware
2 2 (11.76%) ASP.NET
3 1 (5.88%) CSS
3 1 (5.88%) Web Services
3 1 (5.88%) Application Packaging
3 1 (5.88%) HTML5
3 1 (5.88%) CSS3
3 1 (5.88%) HTML
Miscellaneous
1 7 (41.18%) CMDB
2 5 (29.41%) Management Information System
3 4 (23.53%) Mainframe
4 3 (17.65%) AS400
5 2 (11.76%) Mathematics
6 1 (5.88%) Clustering
Operating Systems
1 4 (23.53%) Windows
1 4 (23.53%) MVS
2 1 (5.88%) UNIX
Processes & Methodologies
1 9 (52.94%) ITIL
1 9 (52.94%) Configuration Management
1 9 (52.94%) Change Management
1 9 (52.94%) Incident Management
1 9 (52.94%) Problem Management
2 8 (47.06%) ITIL V3
3 7 (41.18%) Knowledge Management
3 7 (41.18%) E-Commerce
3 7 (41.18%) Service Delivery
4 3 (17.65%) Agile Software Development
4 3 (17.65%) Time Management
5 2 (11.76%) Stakeholder Management
6 1 (5.88%) TDD
6 1 (5.88%) Coaching
6 1 (5.88%) Workflow
6 1 (5.88%) Validation
6 1 (5.88%) Project Management
6 1 (5.88%) Service Management
6 1 (5.88%) PRINCE2
Programming Languages
1 4 (23.53%) SQL
2 3 (17.65%) C#
3 2 (11.76%) VB
3 2 (11.76%) C
4 1 (5.88%) JavaScript
Qualifications
1 4 (23.53%) Security Cleared
2 2 (11.76%) SC Cleared
3 1 (5.88%) Microsoft Certification
3 1 (5.88%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (41.18%) SLA
System Software
1 6 (35.29%) Active Directory
2 4 (23.53%) Terminal Services
3 1 (5.88%) Microsoft App-V
3 1 (5.88%) VMware Infrastructure
Systems Management
1 5 (29.41%) OpenView
2 3 (17.65%) EMC NetWorker
2 3 (17.65%) HP SIM
3 2 (11.76%) Tivoli
4 1 (5.88%) OpenView Configuration Management
Vendors
1 8 (47.06%) HP
2 5 (29.41%) Citrix
3 4 (23.53%) Lotus
3 4 (23.53%) Oracle
4 3 (17.65%) EMC
5 2 (11.76%) Microsoft
6 1 (5.88%) VMware