The statistics below represent IT contracts advertised across the North East region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 96 63 57
Rank change year-on-year
-33 -6
Contract jobs requiring a 2nd Line Support 9 19 5
As % of all contract IT jobs located in the North East 0.73% 1.82% 0.83%
As % of the Job Titles category 0.81% 1.93% 0.87%
Number of daily rates quoted 5 8 3
Median daily rate £218 £195 £240
Median daily rate % change year-on-year
+11.53% -18.75%
90% offered a daily rate of more than £189 £141 £212
10% offered a daily rate of more than £228 £243 £266
UK excluding London median daily rate £150 £168 £160
% change year-on-year
-10.44% +4.68%
Number of hourly rates quoted 3 5 0
Median hourly rate £28.00 £15.00 -
Median hourly rate % change year-on-year
+86.66% -
UK excluding London median hourly rate £15.00 £15.26 £14.00
% change year-on-year
-1.70% +9.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North East
Contract IT job ads with a match in the
Job Titles category
1115 985 572
As % of all contract IT jobs located in the North East 91.02% 94.35% 94.39%
Number of daily rates quoted 715 604 341
Median daily rate £347 £415 £350
Median daily rate % change year-on-year
-16.38% +18.57%
90% offered a daily rate of more than £225 £248 £225
10% offered a daily rate of more than £497 £550 £500
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 63 54 42
Median hourly rate £26.50 £15.00 £13.00
Median hourly rate % change year-on-year
+76.66% +15.38%
90% offered a hourly rate of more than £15.00 £11.17 £8.50
10% offered a hourly rate of more than £29.00 £32.50 £31.80
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

2nd Line Support
Jobs Demand Trend in the North East

The demand trend of IT contracts across the North East region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North East

2nd Line Support
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North East region.

2nd Line Support Daily Rate Trend in the North East

2nd Line Support
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North East region.

2nd Line Support Hourly Rate Trend in the North East

2nd Line Support
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the North East region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -30 8 £221 +2.90% 1
Durham +7 1 £175 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North East

For the 6 months to 27 August 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region featuring 2nd Line Support in the job title.

1 30 (93.75%) Windows
2 25 (78.13%) Windows Server
3 24 (75.00%) Windows Server 2008
3 24 (75.00%) Windows 7
3 24 (75.00%) Active Directory
4 22 (68.75%) Windows Server 2003
4 22 (68.75%) DHCP
4 22 (68.75%) DNS
5 21 (65.63%) Citrix
6 19 (59.38%) XenApp
7 15 (46.88%) SCCM
7 15 (46.88%) Security Cleared
7 15 (46.88%) Microsoft
8 14 (43.75%) 3G
8 14 (43.75%) Wi-Fi
8 14 (43.75%) Fat Client
8 14 (43.75%) Thin Client
8 14 (43.75%) Software Delivery
9 12 (37.50%) BPSS Clearance
9 12 (37.50%) VMware
10 11 (34.38%) SC Cleared
11 10 (31.25%) ThinPrint
11 10 (31.25%) Microsoft App-V
12 9 (28.13%) AppSense
12 9 (28.13%) Disclosure Scotland
13 8 (25.00%) SLA
14 7 (21.88%) Systems Management Server (SMS)
14 7 (21.88%) Incident Management
14 7 (21.88%) Escalation Management
14 7 (21.88%) Problem Management

2nd Line Support Skill Set
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.13%) Apache
1 1 (3.13%) IBM Notes
1 1 (3.13%) IIS
1 1 (3.13%) MS Exchange
1 1 (3.13%) SharePoint
Applications
1 2 (6.25%) MS Excel
2 1 (3.13%) MS Office
Cloud Services
1 4 (12.50%) Office 365
2 1 (3.13%) OneDrive
2 1 (3.13%) Yammer
Communications & Networking
1 22 (68.75%) DHCP
1 22 (68.75%) DNS
2 14 (43.75%) 3G
2 14 (43.75%) Wi-Fi
3 5 (15.63%) SMS
4 2 (6.25%) Remote Desktop
5 1 (3.13%) Firewall
5 1 (3.13%) Skype
5 1 (3.13%) Wireless
Database & Business Intelligence
1 4 (12.50%) SQL Server
Development Applications
1 1 (3.13%) MSI
General
1 3 (9.38%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (3.13%) Middleware
Miscellaneous
1 14 (43.75%) Fat Client
1 14 (43.75%) Thin Client
2 5 (15.63%) Computer Science
3 3 (9.38%) iPad
3 3 (9.38%) Life Science
4 2 (6.25%) Data Centre
5 1 (3.13%) Analytical Skills
5 1 (3.13%) Blackberry
5 1 (3.13%) Clustering
5 1 (3.13%) Driving Licence
5 1 (3.13%) NHS
Operating Systems
1 30 (93.75%) Windows
2 25 (78.13%) Windows Server
3 24 (75.00%) Windows 7
3 24 (75.00%) Windows Server 2008
4 22 (68.75%) Windows Server 2003
5 4 (12.50%) Windows 8
6 3 (9.38%) Mac OS X
6 3 (9.38%) Windows XP
7 2 (6.25%) Windows 10
7 2 (6.25%) Windows Server 2012
8 1 (3.13%) Linux
8 1 (3.13%) Red Hat Enterprise Linux
8 1 (3.13%) Solaris
8 1 (3.13%) Unix
Processes & Methodologies
1 14 (43.75%) Software Delivery
2 7 (21.88%) Escalation Management
2 7 (21.88%) Incident Management
2 7 (21.88%) Problem Management
3 2 (6.25%) ITIL
4 1 (3.13%) Application Packaging
4 1 (3.13%) High Availability
4 1 (3.13%) ITIL V3
4 1 (3.13%) Migration
4 1 (3.13%) Security Management
Programming Languages
1 4 (12.50%) SQL
Qualifications
1 15 (46.88%) Security Cleared
2 12 (37.50%) BPSS Clearance
3 11 (34.38%) SC Cleared
4 5 (15.63%) Degree
5 1 (3.13%) DV Cleared
5 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 9 (28.13%) Disclosure Scotland
2 8 (25.00%) SLA
System Software
1 24 (75.00%) Active Directory
2 19 (59.38%) XenApp
3 10 (31.25%) Microsoft App-V
4 5 (15.63%) VMware Infrastructure
5 1 (3.13%) Terminal Services
5 1 (3.13%) Virtual Machines
5 1 (3.13%) vSphere
5 1 (3.13%) XenDesktop
5 1 (3.13%) XenServer
Systems Management
1 15 (46.88%) SCCM
2 7 (21.88%) Systems Management Server (SMS)
3 1 (3.13%) HP SIM
3 1 (3.13%) Microsoft Clustering
3 1 (3.13%) OpenView
3 1 (3.13%) OpenView Configuration Management
3 1 (3.13%) Perfmon
3 1 (3.13%) SafeCom
3 1 (3.13%) Symantec Endpoint Protection
3 1 (3.13%) XenMobile
Vendors
1 21 (65.63%) Citrix
2 15 (46.88%) Microsoft
3 12 (37.50%) VMware
4 10 (31.25%) ThinPrint
5 9 (28.13%) AppSense
6 2 (6.25%) HP
6 2 (6.25%) Red Hat
7 1 (3.13%) Apple
7 1 (3.13%) Intel Security
7 1 (3.13%) Lotus
7 1 (3.13%) Lumension
7 1 (3.13%) Oracle
7 1 (3.13%) Symantec
7 1 (3.13%) Virgin Media