The first table below looks at the demand for the Technical Support role in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Technical Support
Rank - 43 44
Contract jobs requiring a Technical Support 0 5 2
As % of all contract IT jobs located in the North East - 1.046% 0.448%
As % of the Job Titles category - 1.134% 0.490%
Number of daily rates quoted 0 1 0
Average daily rate - £330 -
UK excluding London average daily rate £170 £238 £225
% change year-on-year
-28.42% +5.55%
Number of hourly rates quoted 0 3 1
Average hourly rate - £20.00 £13.50
Average hourly rate % change year-on-year
- +48.14%
UK excluding London average hourly rate £13.50 £15.50 £15.50
% change year-on-year
-12.90% -
All Job Titles
North East
Contract IT job ads with a match in the
Job Titles category
245 441 408
As % of all contract IT jobs located in the North East 92.80% 92.26% 91.48%
Number of daily rates quoted 102 223 184
Average daily rate £300 £350 £320
Average daily rate % change year-on-year
-14.28% +9.37%
90% offered a daily rate of more than £250 £229 £200
10% offered a daily rate of more than £500 £550 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 22 39 26
Average hourly rate £11.00 £20.00 £16.63
Average hourly rate % change year-on-year
-45.00% +20.30%
90% offered a hourly rate of more than £10.00 £10.08 £9.95
10% offered a hourly rate of more than £18.51 £36.50 £25.08
UK excluding London average hourly rate £17.50 £18.50 £20.00
% change year-on-year
-5.40% -7.50%
Technical Support
England

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support across the North East region as a proportion of the total demand within the Job Titles category.

North East Technical Support Jobs Demand Trend

Technical Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North East region.

North East Technical Support Daily Rate Trend

Technical Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North East region.

North East Technical Support Hourly Rate Trend

Technical Support
Top 12 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 3 (100.00%) ITIL
1 3 (100.00%) Cisco
1 3 (100.00%) Service Management
1 3 (100.00%) Problem Management
2 2 (66.67%) Data Protection
2 2 (66.67%) Capacity Management
2 2 (66.67%) Asset Management
2 2 (66.67%) Service Delivery
2 2 (66.67%) Disaster Recovery
2 2 (66.67%) Configuration Management
2 2 (66.67%) Windows
2 2 (66.67%) SLA

Technical Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Operating Systems
1 2 (66.67%) Windows
Processes & Methodologies
1 3 (100.00%) Service Management
1 3 (100.00%) ITIL
1 3 (100.00%) Problem Management
2 2 (66.67%) Data Protection
2 2 (66.67%) Capacity Management
2 2 (66.67%) Configuration Management
2 2 (66.67%) Service Delivery
2 2 (66.67%) Disaster Recovery
2 2 (66.67%) Asset Management
Quality Assurance & Compliance
1 2 (66.67%) SLA
Vendors
1 3 (100.00%) Cisco