The statistics below represent IT contracts advertised across the North East region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Technical Support
Rank 118 80 49
Rank change year-on-year
-38 -31
Contract jobs requiring a Technical Support 1 1 5
As % of all contract IT jobs located in the North East 0.069% 0.11% 0.95%
As % of the Job Titles category 0.077% 0.11% 1.01%
Number of daily rates quoted 0 0 3
Median daily rate - - £265
UK excluding London median daily rate £300 £265 £225
% change year-on-year
+13.20% +17.77%
Number of hourly rates quoted 1 0 2
Median hourly rate £27.00 - £13.25
UK excluding London median hourly rate £20.50 £16.00 £19.73
% change year-on-year
+28.12% -18.91%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North East
Contract IT job ads with a match in the
Job Titles category
1299 872 493
As % of all contract IT jobs located in the North East 89.71% 93.76% 93.73%
Number of daily rates quoted 826 526 294
Median daily rate £335 £400 £350
Median daily rate % change year-on-year
-16.18% +14.19%
90% offered a daily rate of more than £225 £220 £225
10% offered a daily rate of more than £500 £525 £463
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 75 58 37
Median hourly rate £28.00 £15.00 £12.50
Median hourly rate % change year-on-year
+86.66% +20.00%
90% offered a hourly rate of more than £12.79 £10.55 £8.50
10% offered a hourly rate of more than £35.00 £27.50 £25.00
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

Technical Support
Jobs Demand Trend in the North East

The demand trend of IT contracts across the North East region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the North East

Technical Support
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North East region.

Technical Support Daily Rate Trend in the North East

Technical Support
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North East region.

Technical Support Hourly Rate Trend in the North East

Technical Support
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the North East region over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -35 1 - - 1
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the North East

For the 6 months to 30 July 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region featuring Technical Support in the job title.

1 7 (87.50%) Windows
2 6 (75.00%) Microsoft
3 3 (37.50%) ITIL
3 3 (37.50%) SQL
3 3 (37.50%) Oracle
3 3 (37.50%) VMware
3 3 (37.50%) Microsoft App-V
3 3 (37.50%) Security Cleared
3 3 (37.50%) VMware Infrastructure
3 3 (37.50%) Windows Server
4 2 (25.00%) Microsoft Clustering
4 2 (25.00%) SCCM
4 2 (25.00%) SC Cleared
4 2 (25.00%) Incident Management
4 2 (25.00%) Computer Science
4 2 (25.00%) Clustering
4 2 (25.00%) Citrix
4 2 (25.00%) Middleware
4 2 (25.00%) Service Delivery
4 2 (25.00%) Unix
4 2 (25.00%) Linux
4 2 (25.00%) Active Directory
4 2 (25.00%) DHCP
4 2 (25.00%) DNS
4 2 (25.00%) Microsoft Certification
5 1 (12.50%) Lotus
5 1 (12.50%) Red Hat
5 1 (12.50%) NHS
5 1 (12.50%) Thin Client
5 1 (12.50%) Terminal Services

Technical Support Skill Set
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) Apache
1 1 (12.50%) IBM Notes
1 1 (12.50%) IIS
Applications
1 1 (12.50%) MS Excel
Business Applications
1 1 (12.50%) Oracle EBS
Communications & Networking
1 2 (25.00%) DHCP
1 2 (25.00%) DNS
2 1 (12.50%) 3G
2 1 (12.50%) Ethernet
2 1 (12.50%) Fibre Channel
2 1 (12.50%) Firewall
2 1 (12.50%) Intranet
2 1 (12.50%) TCP/IP
2 1 (12.50%) Wi-Fi
Database & Business Intelligence
1 1 (12.50%) Data Warehouse
1 1 (12.50%) PostgreSQL
1 1 (12.50%) SQL Server
Development Applications
1 1 (12.50%) MSI
General
1 1 (12.50%) Marketing
Libraries, Frameworks & Software Standards
1 2 (25.00%) Middleware
Miscellaneous
1 2 (25.00%) Clustering
1 2 (25.00%) Computer Science
2 1 (12.50%) Analytical Skills
2 1 (12.50%) Fat Client
2 1 (12.50%) NHS
2 1 (12.50%) Thin Client
Operating Systems
1 7 (87.50%) Windows
2 3 (37.50%) Windows Server
3 2 (25.00%) Linux
3 2 (25.00%) Unix
4 1 (12.50%) AIX
4 1 (12.50%) Debian
4 1 (12.50%) Solaris
4 1 (12.50%) SUSE
4 1 (12.50%) Windows 10
4 1 (12.50%) Windows 7
4 1 (12.50%) Windows 8
4 1 (12.50%) Windows Server 2003
4 1 (12.50%) Windows Server 2008
4 1 (12.50%) Windows XP
Processes & Methodologies
1 3 (37.50%) ITIL
2 2 (25.00%) Incident Management
2 2 (25.00%) Service Delivery
3 1 (12.50%) Application Packaging
3 1 (12.50%) Change Management
3 1 (12.50%) High Availability
3 1 (12.50%) Problem Management
3 1 (12.50%) QMS
3 1 (12.50%) Quality Management
3 1 (12.50%) Release Management
3 1 (12.50%) Root Cause Analysis
3 1 (12.50%) Service Management
3 1 (12.50%) Software Delivery
Programming Languages
1 3 (37.50%) SQL
2 1 (12.50%) Bash Shell
2 1 (12.50%) Perl
2 1 (12.50%) Python
Qualifications
1 3 (37.50%) Security Cleared
2 2 (25.00%) Microsoft Certification
2 2 (25.00%) SC Cleared
3 1 (12.50%) CCNA
3 1 (12.50%) Cisco Certification
3 1 (12.50%) Degree
3 1 (12.50%) DV Cleared
3 1 (12.50%) MCSE
3 1 (12.50%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (12.50%) ISO 9001
1 1 (12.50%) QA
1 1 (12.50%) SLA
System Software
1 3 (37.50%) Microsoft App-V
1 3 (37.50%) VMware Infrastructure
2 2 (25.00%) Active Directory
3 1 (12.50%) Oracle RAC
3 1 (12.50%) Terminal Services
3 1 (12.50%) VMware ESX
3 1 (12.50%) XenApp
Systems Management
1 2 (25.00%) Microsoft Clustering
1 2 (25.00%) SCCM
2 1 (12.50%) HP SIM
2 1 (12.50%) OpenView
2 1 (12.50%) OpenView Configuration Management
2 1 (12.50%) Perfmon
2 1 (12.50%) Systems Management Server (SMS)
Vendors
1 6 (75.00%) Microsoft
2 3 (37.50%) Oracle
2 3 (37.50%) VMware
3 2 (25.00%) Citrix
4 1 (12.50%) AppSense
4 1 (12.50%) HP
4 1 (12.50%) Lotus
4 1 (12.50%) Red Hat
4 1 (12.50%) ThinPrint
4 1 (12.50%) Wall Street Systems