The table below looks at the statistics for the Technical Support role in IT contracts advertised for the North East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 56 32 39
Rank change year-on-year
-24 +7
Contract jobs requiring a Technical Support 5 8 8
As % of all contract IT jobs located in the North East 0.84% 2.13% 1.58%
As % of the Job Titles category 0.90% 2.34% 1.72%
Number of daily rates quoted 1 7 0
Average daily rate
Keep up to 90%
of your Daily Rate
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£188 £210 -
Average daily rate % change year-on-year
-10.71% -
UK excluding London average daily rate £230 £250 £228
% change year-on-year
-8.00% +9.89%
Number of hourly rates quoted 4 1 3
Average hourly rate £13.75 £15.50 £13.25
Average hourly rate % change year-on-year
-11.29% +16.98%
90% offered a hourly rate of more than £13.15 £15.50 £11.05
10% offered a hourly rate of more than £15.75 £15.50 £16.65
UK excluding London average hourly rate £17.50 £16.25 £13.42
% change year-on-year
+7.69% +21.08%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North East
Contract IT job ads with a match in the
Job Titles category
557 342 465
As % of all contract IT jobs located in the North East 93.30% 90.96% 92.08%
Number of daily rates quoted 334 153 200
Average daily rate £350 £350 £300
Average daily rate % change year-on-year
- +16.66%
90% offered a daily rate of more than £205 £181 £175
10% offered a daily rate of more than £500 £525 £525
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 42 57 31
Average hourly rate £13.61 £17.00 £13.11
Average hourly rate % change year-on-year
-19.97% +29.67%
90% offered a hourly rate of more than £8.50 £11.00 £10.50
10% offered a hourly rate of more than £32.09 £32.50 £22.13
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Technical Support
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the North East region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the North East

Technical Support
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the North East region.

Technical Support Daily Rate Trend in the North East

Technical Support
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the North East region.

Technical Support Hourly Rate Trend in the North East

Technical Support
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the North East region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -19 5 £188 +31.57% 1
Durham - - - -
Northumberland - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the North East

For the 6 months to 29 August 2014, IT contractor jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 4 (40.00%) Configuration Management
1 4 (40.00%) SQL
1 4 (40.00%) MS Excel
1 4 (40.00%) Oracle
1 4 (40.00%) MS Office
1 4 (40.00%) Windows
1 4 (40.00%) Windows Server 2008
1 4 (40.00%) Windows 7
2 3 (30.00%) Finance
2 3 (30.00%) WebSphere
2 3 (30.00%) Linux
2 3 (30.00%) Web Services
2 3 (30.00%) HP
2 3 (30.00%) Shell Script
3 2 (20.00%) Windows Server 2003
3 2 (20.00%) Cisco
3 2 (20.00%) Microsoft
3 2 (20.00%) Active Directory
3 2 (20.00%) VBA
3 2 (20.00%) Windows 2000
3 2 (20.00%) Windows XP
3 2 (20.00%) LAN
3 2 (20.00%) WAN
3 2 (20.00%) DHCP
3 2 (20.00%) TCP/IP
3 2 (20.00%) DNS
3 2 (20.00%) Life Science
3 2 (20.00%) VMware
3 2 (20.00%) SC Cleared
3 2 (20.00%) Security Cleared

Technical Support
Top Related IT Skills in the North East by Category

For the 6 months to 29 August 2014, IT contractor jobs across the North East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) WebSphere
2 1 (10.00%) Oracle Workflow
Applications
1 4 (40.00%) MS Excel
1 4 (40.00%) MS Office
Business Applications
1 1 (10.00%) Oracle General Ledger
1 1 (10.00%) Oracle EBS R12
1 1 (10.00%) Oracle iProcurement
1 1 (10.00%) Oracle Payables
1 1 (10.00%) Oracle Procure-to-Pay
1 1 (10.00%) Oracle Receivables
1 1 (10.00%) Oracle Cash Management
1 1 (10.00%) Oracle CRM
1 1 (10.00%) Oracle Applications
1 1 (10.00%) Oracle EBS
Communications & Networking
1 2 (20.00%) LAN
1 2 (20.00%) WAN
1 2 (20.00%) DHCP
1 2 (20.00%) TCP/IP
1 2 (20.00%) DNS
Database & Business Intelligence
1 1 (10.00%) Oracle Discoverer
1 1 (10.00%) Oracle Reports
Development Applications
1 1 (10.00%) Oracle Forms
General
1 3 (30.00%) Finance
2 1 (10.00%) General Ledger
Libraries, Frameworks & Software Standards
1 3 (30.00%) Web Services
Miscellaneous
1 2 (20.00%) Life Science
Operating Systems
1 4 (40.00%) Windows
1 4 (40.00%) Windows Server 2008
1 4 (40.00%) Windows 7
2 3 (30.00%) Linux
3 2 (20.00%) Windows Server 2003
3 2 (20.00%) Windows 2000
3 2 (20.00%) Windows XP
4 1 (10.00%) UNIX
Processes & Methodologies
1 4 (40.00%) Configuration Management
2 1 (10.00%) Cash Management
2 1 (10.00%) Continuous Improvement
2 1 (10.00%) Procure-to-pay
2 1 (10.00%) Problem Management
2 1 (10.00%) Migration
2 1 (10.00%) Asset Management
2 1 (10.00%) Data Management
2 1 (10.00%) Content Management
2 1 (10.00%) ITIL
2 1 (10.00%) CRM
2 1 (10.00%) Regression Testing
2 1 (10.00%) Disaster Recovery
2 1 (10.00%) Workflow
Programming Languages
1 4 (40.00%) SQL
2 3 (30.00%) Shell Script
3 2 (20.00%) VBA
4 1 (10.00%) PL/SQL
Qualifications
1 2 (20.00%) SC Cleared
1 2 (20.00%) Security Cleared
2 1 (10.00%) ITIL Certification
Quality Assurance & Compliance
1 1 (10.00%) QA
1 1 (10.00%) SLA
System Software
1 2 (20.00%) Active Directory
1 2 (20.00%) VMware Infrastructure
Vendors
1 4 (40.00%) Oracle
2 3 (30.00%) HP
3 2 (20.00%) Cisco
3 2 (20.00%) Microsoft
3 2 (20.00%) VMware