The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the North West region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 151 161 142
Rank change year-on-year
+10 -19
Contract jobs citing Service Desk Management 1 2 1
As % of all contract IT jobs located in the North West 0.029% 0.048% 0.032%
As % of the Processes & Methodologies category 0.035% 0.059% 0.042%
Number of daily rates quoted 0 1 1
Median daily rate - £293 £125
Median daily rate % change year-on-year
- +134.00%
UK excluding London median daily rate £281 £338 £300
% change year-on-year
-16.75% +12.50%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £21.00 £13.75 £13.00
% change year-on-year
+52.72% +5.76%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North West region.

Processes & Methodologies Category
North West
Contract IT job ads with a match in the
Processes & Methodologies category
2845 3382 2378
As % of all contract IT jobs located in the North West 81.17% 80.58% 75.64%
Number of daily rates quoted 1791 2057 1316
Median daily rate £400 £401 £372
Median daily rate % change year-on-year
-0.12% +7.66%
90% offered a daily rate of more than £288 £290 £263
10% offered a daily rate of more than £525 £550 £525
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 87 134 107
Median hourly rate £22.00 £40.00 £25.00
Median hourly rate % change year-on-year
-45.00% +60.00%
90% offered a hourly rate of more than £12.00 £16.16 £12.50
10% offered a hourly rate of more than £59.31 £59.50 £67.00
UK excluding London median hourly rate £29.53 £32.54 £25.75
% change year-on-year
-9.26% +26.36%

Service Desk Management
Jobs Demand Trend in the North West

The demand trend of contract jobs across the North West region citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the North West region.

Service Desk Management Daily Rate Trend in the North West

Service Desk Management
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the North West region.

Service Desk Management Hourly Rate Trend in the North West

Service Desk Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 1 - -
Service Desk Management
England

Service Desk Management
Top 16 Related IT Skills in the North West

For the 6 months to 29 August 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region with a requirement for Service Desk Management.

1 3 (100.00%) ITIL
2 2 (66.67%) Incident Management
3 1 (33.33%) Problem Management
3 1 (33.33%) Performance Management
3 1 (33.33%) Security Cleared
3 1 (33.33%) ITIL V3
3 1 (33.33%) Line Management
3 1 (33.33%) Mentoring
3 1 (33.33%) Analytical Skills
3 1 (33.33%) BPSS Clearance
3 1 (33.33%) Windows Server
3 1 (33.33%) Windows
3 1 (33.33%) Active Directory
3 1 (33.33%) ITIL Certification
3 1 (33.33%) Process Management
3 1 (33.33%) Supplier Management

Service Desk Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Job Titles
1 1 (33.33%) Head of IT
1 1 (33.33%) Head of IT Operations
1 1 (33.33%) Head of Operations
1 1 (33.33%) Incident Manager
1 1 (33.33%) ITIL Incident Manager
1 1 (33.33%) ITIL Manager
1 1 (33.33%) Service Desk Manager
1 1 (33.33%) Service Desk Team Leader
1 1 (33.33%) Service Management Manager
1 1 (33.33%) Team Leader
Miscellaneous
1 1 (33.33%) Analytical Skills
Operating Systems
1 1 (33.33%) Windows
1 1 (33.33%) Windows Server
Processes & Methodologies
1 3 (100.00%) ITIL
2 2 (66.67%) Incident Management
3 1 (33.33%) ITIL V3
3 1 (33.33%) Line Management
3 1 (33.33%) Mentoring
3 1 (33.33%) Performance Management
3 1 (33.33%) Problem Management
3 1 (33.33%) Process Management
3 1 (33.33%) Supplier Management
Qualifications
1 1 (33.33%) BPSS Clearance
1 1 (33.33%) ITIL Certification
1 1 (33.33%) Security Cleared
System Software
1 1 (33.33%) Active Directory