Service Desk Analyst Contracts in the North West

Service Desk Analyst
England > North West

The median Service Desk Analyst daily rate in the North West is £200 according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 90 132 115
Rank change year-on-year +42 -17 -7
Contract jobs requiring a Service Desk Analyst 48 29 71
As % of all contract jobs advertised in the North West 1.75% 0.90% 1.77%
As % of the Job Titles category 1.85% 0.95% 1.83%
Number of daily rates quoted 10 12 36
10th Percentile £125 £107 £110
25th Percentile £160 £133 £119
Median daily rate (50th Percentile) £200 £148 £155
Median % change year-on-year +35.59% -4.84% -4.62%
75th Percentile £252 £200 £189
90th Percentile £265 £234 £207
England median daily rate £175 £183 £160
% change year-on-year -4.37% +14.38% +33.33%
Number of hourly rates quoted 29 10 10
10th Percentile - £15.83 £15.00
25th Percentile £10.95 £16.25 £16.25
Median hourly rate £15.66 £16.85 £18.25
Median % change year-on-year -7.06% -7.67% +28.07%
75th Percentile £17.20 £18.75 £19.25
90th Percentile £22.50 £22.54 -
England median hourly rate £15.24 £15.50 £14.50
% change year-on-year -1.68% +6.90% +7.41%

All Contract IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North West with a recognized job title 2,593 3,051 3,885
% of contract IT jobs with a recognized job title 94.33% 94.63% 96.69%
Number of daily rates quoted 1,710 2,199 2,861
10th Percentile £283 £300 £205
25th Percentile £394 £400 £363
Median daily rate (50th Percentile) £495 £500 £463
Median % change year-on-year -1.00% +8.11% +10.12%
75th Percentile £585 £588 £558
90th Percentile £680 £675 £650
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 265 137 179
10th Percentile £11.03 £14.25 £11.36
25th Percentile £13.50 £20.00 £15.00
Median hourly rate £26.39 £30.74 £20.00
Median % change year-on-year -14.15% +53.70% +11.73%
75th Percentile £46.18 £48.75 £43.75
90th Percentile £61.71 £65.30 £58.75
England median hourly rate £35.00 £43.86 £22.40
% change year-on-year -20.20% +95.80% -0.09%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the North West.

Daily rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing Service Desk Analyst in the North West over the 6 months to 19 April 2024.

Daily rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the North West.

Hourly rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Hourly Rate Histogram in the North West

Hourly rate distribution of jobs citing Service Desk Analyst in the North West over the 6 months to 19 April 2024.

Hourly rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +21 15 £215 +53.57% 7
Merseyside +18 14 £165 +20.00% 3
Cumbria - 13 - - 1
Cheshire -3 3 - - 5
Lancashire - 3 £200 - 3
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 19 April 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring Service Desk Analyst in the job title.

1 45 (93.75%) Customer Service
2 34 (70.83%) Windows
3 26 (54.17%) Microsoft
4 21 (43.75%) Microsoft Office
4 21 (43.75%) Windows 10
5 20 (41.67%) ServiceNow
6 17 (35.42%) Microsoft 365
6 17 (35.42%) Active Directory
7 16 (33.33%) Problem-Solving
8 15 (31.25%) Public Sector
9 14 (29.17%) Time Management
9 14 (29.17%) Security Cleared
10 13 (27.08%) SC Cleared
10 13 (27.08%) SLA
10 13 (27.08%) Social Skills
10 13 (27.08%) Decision-Making
10 13 (27.08%) Disclosure Scotland
11 12 (25.00%) ITIL
12 10 (20.83%) Microsoft Excel
13 9 (18.75%) Microsoft PowerPoint
13 9 (18.75%) Degree
14 8 (16.67%) Incident Management
15 7 (14.58%) Migration
16 6 (12.50%) Service Management
16 6 (12.50%) Mentoring
17 5 (10.42%) Coaching
17 5 (10.42%) Azure
18 4 (8.33%) Microsoft Intune
18 4 (8.33%) Service Delivery
19 3 (6.25%) Virtual Desktop

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.25%) SharePoint
Applications
1 21 (43.75%) Microsoft Office
2 10 (20.83%) Microsoft Excel
3 9 (18.75%) Microsoft PowerPoint
Business Applications
1 1 (2.08%) Unit4 Business World
Cloud Services
1 17 (35.42%) Microsoft 365
2 5 (10.42%) Azure
3 2 (4.17%) Cloud Computing
3 2 (4.17%) Mimecast
4 1 (2.08%) AWS
4 1 (2.08%) Entra ID
4 1 (2.08%) IaaS
4 1 (2.08%) OneDrive
Communications & Networking
1 2 (4.17%) Broadband
1 2 (4.17%) DHCP
1 2 (4.17%) DNS
2 1 (2.08%) VPN
General
1 15 (31.25%) Public Sector
2 13 (27.08%) Social Skills
3 2 (4.17%) Analytical Skills
3 2 (4.17%) Documentation Skills
3 2 (4.17%) French Language
3 2 (4.17%) German Language
3 2 (4.17%) Italian Language
3 2 (4.17%) Law
3 2 (4.17%) Spanish Language
4 1 (2.08%) Advertising
4 1 (2.08%) Telecoms
Miscellaneous
1 2 (4.17%) Life Science
1 2 (4.17%) Management Information System
2 1 (2.08%) Smartphone
2 1 (2.08%) Team-Oriented Environment
Operating Systems
1 34 (70.83%) Windows
2 21 (43.75%) Windows 10
3 1 (2.08%) Windows Server
3 1 (2.08%) Windows Server 2012
Processes & Methodologies
1 45 (93.75%) Customer Service
2 16 (33.33%) Problem-Solving
3 14 (29.17%) Time Management
4 13 (27.08%) Decision-Making
5 12 (25.00%) ITIL
6 8 (16.67%) Incident Management
7 7 (14.58%) Migration
8 6 (12.50%) Mentoring
8 6 (12.50%) Service Management
9 5 (10.42%) Coaching
10 4 (8.33%) Service Delivery
11 2 (4.17%) Continuous Improvement
11 2 (4.17%) Customer Engagement
11 2 (4.17%) DevOps
11 2 (4.17%) Document Management
11 2 (4.17%) ITSM
11 2 (4.17%) Problem Management
11 2 (4.17%) Process Improvement
11 2 (4.17%) Security Hardening
11 2 (4.17%) Workflow
Qualifications
1 14 (29.17%) Security Cleared
2 13 (27.08%) SC Cleared
3 9 (18.75%) Degree
4 3 (6.25%) Microsoft Certification
5 2 (4.17%) ITIL Certification
5 2 (4.17%) MCP
5 2 (4.17%) MCSE
5 2 (4.17%) MOS
Quality Assurance & Compliance
1 13 (27.08%) Disclosure Scotland
1 13 (27.08%) SLA
System Software
1 17 (35.42%) Active Directory
2 3 (6.25%) Virtual Desktop
Systems Management
1 4 (8.33%) Microsoft Intune
2 2 (4.17%) SCCM
Vendors
1 26 (54.17%) Microsoft
2 20 (41.67%) ServiceNow
3 2 (4.17%) iManage
3 2 (4.17%) Sophos
4 1 (2.08%) Mitel