The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Oxford region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 26 38 24
Rank change year-on-year
+12 -14
Contract jobs requiring a Service Desk Analyst 15 4 3
As % of all contract IT jobs located in Oxford 5.28% 1.09% 1.69%
As % of the Job Titles category 5.68% 1.17% 1.78%
Number of daily rates quoted 11 2 1
Average daily rate £130 £173 £103
Average daily rate % change year-on-year
-24.63% +68.29%
UK excluding London average daily rate £130 £125 £100
% change year-on-year
+4.00% +25.00%
Number of hourly rates quoted 2 2 0
Average hourly rate £42.15 £8.66 -
Average hourly rate % change year-on-year
+386.58% -
UK excluding London average hourly rate £12.70 £12.45 £12.50
% change year-on-year
+2.04% -0.44%
Service Desk Analyst
Oxfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Oxford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Oxford
Contract IT job ads with a match in the
Job Titles category
264 341 169
As % of all contract IT jobs located in Oxford 92.96% 93.17% 95.48%
Number of daily rates quoted 215 212 94
Average daily rate £400 £430 £325
Average daily rate % change year-on-year
-6.97% +32.30%
90% offered a daily rate of more than £138 £295 £210
10% offered a daily rate of more than £525 £550 £490
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 12 30 17
Average hourly rate £14.50 £16.00 £14.50
Average hourly rate % change year-on-year
-9.37% +10.34%
90% offered a hourly rate of more than £8.80 £8.83 £12.09
10% offered a hourly rate of more than £71.50 £19.10 £37.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend in Oxford

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Oxford region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Oxford

Service Desk Analyst
Daily Rate Trend in Oxford

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Oxford region.

Service Desk Analyst Daily Rate Trend in Oxford

Service Desk Analyst
Daily Rate Histogram in Oxford

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the Oxford region over the 3 months to 10 February 2016.

Service Desk Analyst Daily Rate Histogram in Oxford

Service Desk Analyst
Hourly Rate Trend in Oxford

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Oxford region.

Service Desk Analyst Hourly Rate Trend in Oxford

Service Desk Analyst
Hourly Rate Histogram in Oxford

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the Oxford region over the 3 months to 10 February 2016.

Service Desk Analyst Hourly Rate Histogram in Oxford

Service Desk Analyst
Top 30 Related IT Skills in Oxford

For the 6 months to 10 February 2016, IT contractor jobs across the Oxford region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 13 (72.22%) Windows
2 12 (66.67%) Microsoft
3 11 (61.11%) ITIL
4 9 (50.00%) PeopleSoft
4 9 (50.00%) IBM Notes
4 9 (50.00%) Active Directory
4 9 (50.00%) Lotus
5 8 (44.44%) ITIL Certification
5 8 (44.44%) Adobe
5 8 (44.44%) Windows XP
5 8 (44.44%) DameWare
5 8 (44.44%) Acrobat
5 8 (44.44%) Internet
5 8 (44.44%) Incident Management
5 8 (44.44%) Change Control
6 7 (38.89%) Release Management
7 6 (33.33%) VPN
8 5 (27.78%) TCP/IP
8 5 (27.78%) Software Distribution
9 4 (22.22%) Windows 7
9 4 (22.22%) Remedy
10 3 (16.67%) Publishing
10 3 (16.67%) Service Delivery
10 3 (16.67%) Change Management
10 3 (16.67%) MS Office
10 3 (16.67%) Remote Desktop
10 3 (16.67%) Problem Management
11 2 (11.11%) Security Cleared
11 2 (11.11%) Disclosure Scotland
11 2 (11.11%) SLA

Service Desk Analyst
Top Related IT Skills in Oxford by Category

For the 6 months to 10 February 2016, IT contractor jobs across the Oxford region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (50.00%) IBM Notes
Applications
1 8 (44.44%) Acrobat
2 3 (16.67%) MS Office
Business Applications
1 1 (5.56%) Remedy ITSM
Communications & Networking
1 8 (44.44%) Internet
2 6 (33.33%) VPN
3 5 (27.78%) TCP/IP
4 3 (16.67%) Remote Desktop
General
1 3 (16.67%) Publishing
Miscellaneous
1 1 (5.56%) CMDB
1 1 (5.56%) Driving Licence
1 1 (5.56%) NHS
Operating Systems
1 13 (72.22%) Windows
2 8 (44.44%) Windows XP
3 4 (22.22%) Windows 7
Processes & Methodologies
1 11 (61.11%) ITIL
2 8 (44.44%) Change Control
2 8 (44.44%) Incident Management
3 7 (38.89%) Release Management
4 5 (27.78%) Software Distribution
5 3 (16.67%) Change Management
5 3 (16.67%) Problem Management
5 3 (16.67%) Service Delivery
6 1 (5.56%) Project Management
6 1 (5.56%) Service Management
Programming Languages
1 1 (5.56%) C
Qualifications
1 8 (44.44%) ITIL Certification
2 2 (11.11%) Security Cleared
3 1 (5.56%) BPSS Clearance
3 1 (5.56%) SC Cleared
Quality Assurance & Compliance
1 2 (11.11%) Disclosure Scotland
1 2 (11.11%) SLA
System Software
1 9 (50.00%) Active Directory
Systems Management
1 8 (44.44%) DameWare
2 1 (5.56%) SCCM
Vendors
1 12 (66.67%) Microsoft
2 9 (50.00%) Lotus
2 9 (50.00%) PeopleSoft
3 8 (44.44%) Adobe
4 4 (22.22%) Remedy
5 1 (5.56%) BMC