The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 69 47 69
Rank change year-on-year
-22 +22
Contract jobs citing Customer Engagement 11 21 7
As % of all contract IT jobs located in Reading 1.11% 2.45% 0.71%
As % of the Processes & Methodologies category 1.45% 3.50% 0.97%
Number of daily rates quoted 8 14 6
Average daily rate £438 £425 £475
Average daily rate % change year-on-year
+2.94% -10.52%
UK excluding London average daily rate £410 £425 £325
% change year-on-year
-3.52% +30.76%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
758 600 724
As % of all contract IT jobs located in Reading 76.80% 69.93% 73.06%
Number of daily rates quoted 456 334 364
Average daily rate £400 £400 £400
90% offered a daily rate of more than £275 £250 £260
10% offered a daily rate of more than £525 £545 £525
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 23 8 20
Average hourly rate £45.00 £55.65 £16.00
Average hourly rate % change year-on-year
-19.13% +247.81%
90% offered a hourly rate of more than £15.00 £17.50 £15.00
10% offered a hourly rate of more than £63.00 £55.65 £180.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Reading region over the 3 months to 5 February 2016.

Customer Engagement Daily Rate Histogram in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 5 February 2016, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 9 (64.29%) ITIL
1 9 (64.29%) Microsoft Certification
1 9 (64.29%) Degree
2 8 (57.14%) Service Management
3 7 (50.00%) Microsoft
3 7 (50.00%) MCTS
3 7 (50.00%) MCITP
4 6 (42.86%) Active Directory
4 6 (42.86%) MS Office
4 6 (42.86%) Office 365
5 5 (35.71%) SQL
5 5 (35.71%) Citrix
5 5 (35.71%) DNS
5 5 (35.71%) Windows
5 5 (35.71%) DHCP
6 4 (28.57%) C#
6 4 (28.57%) MS Excel
6 4 (28.57%) VB.NET
6 4 (28.57%) .NET
6 4 (28.57%) Agile Software Development
7 3 (21.43%) Microsoft Analysis Services
7 3 (21.43%) SQL Server Reporting Services
7 3 (21.43%) WSUS
7 3 (21.43%) Problem Management
7 3 (21.43%) SC Cleared
7 3 (21.43%) Security Cleared
7 3 (21.43%) SQL Server Analysis Services
7 3 (21.43%) SCCM
7 3 (21.43%) Microsoft Azure
7 3 (21.43%) Forefront Identity Manager

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 5 February 2016, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 6 (42.86%) MS Office
2 4 (28.57%) MS Excel
Cloud Services
1 6 (42.86%) Office 365
2 3 (21.43%) Azure Active Directory
2 3 (21.43%) Microsoft Azure
3 2 (14.29%) IaaS
Communications & Networking
1 5 (35.71%) DHCP
1 5 (35.71%) DNS
2 2 (14.29%) MPLS
2 2 (14.29%) VPN
Database & Business Intelligence
1 3 (21.43%) Microsoft Analysis Services
1 3 (21.43%) SQL Server
1 3 (21.43%) SQL Server Analysis Services
1 3 (21.43%) SQL Server Reporting Services
2 2 (14.29%) SQL Server Integration Services
Development Applications
1 2 (14.29%) Team Foundation Server
1 2 (14.29%) Visual Studio
General
1 2 (14.29%) Telecoms
2 1 (7.14%) Finance
Job Titles
1 5 (35.71%) Support Engineer
2 4 (28.57%) Field Engineer
3 2 (14.29%) Architect
3 2 (14.29%) Consultant
3 2 (14.29%) Developer
3 2 (14.29%) Field Support Engineer
3 2 (14.29%) Microsoft Consultant
3 2 (14.29%) Network Architect
3 2 (14.29%) Solutions Architect
3 2 (14.29%) SQL Developer
4 1 (7.14%) Active Directory Engineer
4 1 (7.14%) Desktop Support
4 1 (7.14%) Server Support
4 1 (7.14%) Support Consultant
4 1 (7.14%) Technical Consultant
4 1 (7.14%) Windows Consultant
4 1 (7.14%) Windows Engineer
4 1 (7.14%) Windows Support Engineer
Libraries, Frameworks & Software Standards
1 4 (28.57%) .NET
2 1 (7.14%) CSS
Miscellaneous
1 2 (14.29%) Replication
Operating Systems
1 5 (35.71%) Windows
2 2 (14.29%) Windows 10
Processes & Methodologies
1 9 (64.29%) ITIL
2 8 (57.14%) Service Management
3 4 (28.57%) Agile Software Development
4 3 (21.43%) Problem Management
5 2 (14.29%) CMMI
5 2 (14.29%) Disaster Recovery
5 2 (14.29%) Kanban
5 2 (14.29%) Presales
5 2 (14.29%) Scrum
5 2 (14.29%) Server Building
5 2 (14.29%) Software Architecture
6 1 (7.14%) Business Analysis
6 1 (7.14%) Business Development
6 1 (7.14%) Performance Management
6 1 (7.14%) Release Management
Programming Languages
1 5 (35.71%) SQL
2 4 (28.57%) C#
2 4 (28.57%) VB.NET
3 2 (14.29%) PowerShell
Qualifications
1 9 (64.29%) Degree
1 9 (64.29%) Microsoft Certification
2 7 (50.00%) MCITP
2 7 (50.00%) MCTS
3 3 (21.43%) SC Cleared
3 3 (21.43%) Security Cleared
4 2 (14.29%) MCSD
System Software
1 6 (42.86%) Active Directory
2 3 (21.43%) BitLocker
2 3 (21.43%) Terminal Server
Systems Management
1 3 (21.43%) Forefront Identity Manager
1 3 (21.43%) SCCM
1 3 (21.43%) WSUS
Vendors
1 7 (50.00%) Microsoft
2 5 (35.71%) Citrix
3 2 (14.29%) Cisco
3 2 (14.29%) VMware