The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 March 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
Berkshire / Reading
Rank 63 58 50
Rank change year-on-year
-5 -8
Contract jobs citing Customer Engagement 4 25 22
As % of all contract IT jobs located in Reading 0.57% 2.46% 2.35%
As % of the Processes & Methodologies category 0.71% 3.10% 3.24%
Number of daily rates quoted 0 18 12
Median daily rate - £450 £425
Median daily rate % change year-on-year
- +5.88%
UK excluding London median daily rate £425 £400 £413
% change year-on-year
+6.25% -3.03%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £28.29
% change year-on-year
- +44.04%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
563 807 678
As % of all contract IT jobs located in Reading 80.54% 79.27% 72.51%
Number of daily rates quoted 303 472 375
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £272 £263 £255
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £409 £400 £398
% change year-on-year
+2.25% +0.62%
Number of hourly rates quoted 13 18 8
Median hourly rate £55.00 £45.00 £40.00
Median hourly rate % change year-on-year
+22.22% +12.50%
90% offered a hourly rate of more than £13.00 £15.00 £19.00
10% offered a hourly rate of more than £65.00 £63.00 £55.65
UK excluding London median hourly rate £36.00 £40.00 £29.00
% change year-on-year
-10.00% +37.93%

Customer Engagement
Jobs Demand Trend in Reading

The demand trend of contract jobs across the Reading region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 1 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for Customer Engagement.

1 11 (84.62%) Degree
2 8 (61.54%) Analytics
2 8 (61.54%) Finance
2 8 (61.54%) Marketing
3 7 (53.85%) Office 365
3 7 (53.85%) Analytical Skills
4 6 (46.15%) Case Management
4 6 (46.15%) Business Transformation
4 6 (46.15%) Business Development
4 6 (46.15%) Google
4 6 (46.15%) Enterprise Architecture
4 6 (46.15%) Economics
4 6 (46.15%) Business Analysis
4 6 (46.15%) Mandarin Language
4 6 (46.15%) Spanish Language
4 6 (46.15%) Data Architecture
4 6 (46.15%) MBA
4 6 (46.15%) Change Management
4 6 (46.15%) Telecoms
4 6 (46.15%) PLM
4 6 (46.15%) Programme Management
4 6 (46.15%) CRM
4 6 (46.15%) IBM
4 6 (46.15%) HP
4 6 (46.15%) Internet
5 5 (38.46%) Project Management
5 5 (38.46%) C
5 5 (38.46%) Escalation Management
5 5 (38.46%) Microsoft Intune
5 5 (38.46%) Project Governance

Customer Engagement
Top Related IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (15.38%) MS PowerPoint
2 1 (7.69%) MS Excel
2 1 (7.69%) MS Project
Cloud Services
1 7 (53.85%) Office 365
2 2 (15.38%) Microsoft Azure
Communications & Networking
1 6 (46.15%) Internet
General
1 8 (61.54%) Finance
1 8 (61.54%) Marketing
2 6 (46.15%) Mandarin Language
2 6 (46.15%) Spanish Language
2 6 (46.15%) Telecoms
Job Titles
1 6 (46.15%) Business Manager
1 6 (46.15%) Marketing Manager
2 2 (15.38%) Coordinator
2 2 (15.38%) PMO Coordinator
2 2 (15.38%) Project Coordinator
2 2 (15.38%) Project Support Coordinator
3 1 (7.69%) Analyst
3 1 (7.69%) PMO Analyst
3 1 (7.69%) PMO Support Analyst
3 1 (7.69%) Project Analyst
3 1 (7.69%) Project Office Support
3 1 (7.69%) Project Support Analyst
3 1 (7.69%) Support Analyst
Miscellaneous
1 7 (53.85%) Analytical Skills
2 1 (7.69%) Computer Science
Processes & Methodologies
1 8 (61.54%) Analytics
2 6 (46.15%) Business Analysis
2 6 (46.15%) Business Development
2 6 (46.15%) Business Transformation
2 6 (46.15%) Case Management
2 6 (46.15%) Change Management
2 6 (46.15%) CRM
2 6 (46.15%) Data Architecture
2 6 (46.15%) Economics
2 6 (46.15%) Enterprise Architecture
2 6 (46.15%) PLM
2 6 (46.15%) Programme Management
3 5 (38.46%) Escalation Management
3 5 (38.46%) Project Governance
3 5 (38.46%) Project Management
4 2 (15.38%) Presales
4 2 (15.38%) Process Architecture
4 2 (15.38%) Resource Management
4 2 (15.38%) Software Licensing
5 1 (7.69%) Time Management
Programming Languages
1 5 (38.46%) C
Qualifications
1 11 (84.62%) Degree
2 6 (46.15%) MBA
Quality Assurance & Compliance
1 5 (38.46%) Data Quality
2 2 (15.38%) PMO
Systems Management
1 5 (38.46%) Microsoft Intune
Vendors
1 6 (46.15%) Google
1 6 (46.15%) HP
1 6 (46.15%) IBM
2 2 (15.38%) Microsoft