The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 68 67 74
Rank change year-on-year
-1 +7
Contract jobs citing Customer Engagement 5 3 4
As % of all contract IT jobs located in Reading 0.47% 0.39% 0.37%
As % of the Processes & Methodologies category 0.64% 0.55% 0.58%
Number of daily rates quoted 3 0 3
Average daily rate £450 - £495
90% offered a daily rate of more than £340 - £459
10% offered a daily rate of more than £470 - £503
UK excluding London average daily rate £375 £260 £423
% change year-on-year
+44.23% -38.46%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.25 - £15.50
Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
786 550 691
As % of all contract IT jobs located in Reading 73.18% 71.24% 63.34%
Number of daily rates quoted 406 236 267
Average daily rate £400 £375 £380
Average daily rate % change year-on-year
+6.66% -1.31%
90% offered a daily rate of more than £220 £250 £238
10% offered a daily rate of more than £516 £500 £550
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 19 14 21
Average hourly rate £16.00 £16.00 £16.00
90% offered a hourly rate of more than £15.00 £13.80 £11.00
10% offered a hourly rate of more than £180.00 £32.00 £31.75
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Customer Engagement
Berkshire

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Reading region over the 3 months to 18 April 2014.

Customer Engagement Daily Rate Histogram in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 18 April 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 9 (90.00%) Degree
2 7 (70.00%) Service Management
2 7 (70.00%) MCTS
2 7 (70.00%) MCITP
2 7 (70.00%) ITIL
2 7 (70.00%) Windows
2 7 (70.00%) DNS
2 7 (70.00%) Microsoft Certification
3 6 (60.00%) Avaya
3 6 (60.00%) Lotus
3 6 (60.00%) RTP
3 6 (60.00%) PBX
3 6 (60.00%) PSTN
3 6 (60.00%) Cisco
3 6 (60.00%) Active Directory
3 6 (60.00%) Nortel
3 6 (60.00%) MS Exchange
3 6 (60.00%) IIS
3 6 (60.00%) Live Communications Server
3 6 (60.00%) PKI
3 6 (60.00%) Disaster Recovery
3 6 (60.00%) Network Load Balancing
3 6 (60.00%) Lync
4 4 (40.00%) Telecoms
5 3 (30.00%) Games
5 3 (30.00%) Statistics
5 3 (30.00%) Mathematics
5 3 (30.00%) Business Intelligence
5 3 (30.00%) SQL
5 3 (30.00%) Analytics

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 6 (60.00%) MS Exchange
1 6 (60.00%) IIS
1 6 (60.00%) Live Communications Server
1 6 (60.00%) Lync
2 2 (20.00%) SharePoint
Applications
1 2 (20.00%) PowerPivot
2 1 (10.00%) MS Excel
2 1 (10.00%) MS Office
Communications & Networking
1 7 (70.00%) DNS
2 6 (60.00%) RTP
2 6 (60.00%) PBX
2 6 (60.00%) PSTN
3 1 (10.00%) DHCP
Database & Business Intelligence
1 2 (20.00%) Big Data
1 2 (20.00%) SQL Server
1 2 (20.00%) Hadoop
1 2 (20.00%) SQL Server Reporting Services
2 1 (10.00%) Data Mining
2 1 (10.00%) Relational Database
General
1 4 (40.00%) Telecoms
2 3 (30.00%) Games
3 1 (10.00%) Marketing
3 1 (10.00%) Publishing
Job Titles
1 5 (50.00%) Consultant
2 4 (40.00%) Support Consultant
3 3 (30.00%) Support Engineer
3 3 (30.00%) Analyst
4 2 (20.00%) Business Analyst
5 1 (10.00%) Data Analyst
Libraries, Frameworks & Software Standards
1 1 (10.00%) XML
1 1 (10.00%) .NET
Miscellaneous
1 6 (60.00%) PKI
2 3 (30.00%) Statistics
2 3 (30.00%) Mathematics
3 1 (10.00%) New Media
3 1 (10.00%) Computer Science
3 1 (10.00%) Clustering
Operating Systems
1 7 (70.00%) Windows
Processes & Methodologies
1 7 (70.00%) Service Management
1 7 (70.00%) ITIL
2 6 (60.00%) Disaster Recovery
2 6 (60.00%) Network Load Balancing
3 3 (30.00%) Business Intelligence
3 3 (30.00%) Analytics
4 2 (20.00%) Information Management
4 2 (20.00%) Web Analytics
5 1 (10.00%) Product Marketing
5 1 (10.00%) Product Management
5 1 (10.00%) Operations Research
5 1 (10.00%) Electronic Design Automation
5 1 (10.00%) Statistical Analysis
5 1 (10.00%) Data Management
5 1 (10.00%) Project Management
5 1 (10.00%) Statistical Modelling
5 1 (10.00%) Business Analytics
5 1 (10.00%) Performance Monitoring
Programming Languages
1 3 (30.00%) SQL
2 2 (20.00%) C#
3 1 (10.00%) R
3 1 (10.00%) PowerShell
3 1 (10.00%) Perl
3 1 (10.00%) VBScript
3 1 (10.00%) VBA
3 1 (10.00%) Data Analysis Expressions (DAX)
Qualifications
1 9 (90.00%) Degree
2 7 (70.00%) MCTS
2 7 (70.00%) MCITP
2 7 (70.00%) Microsoft Certification
3 1 (10.00%) PhD
System Software
1 6 (60.00%) Active Directory
Systems Management
1 1 (10.00%) SCOM
1 1 (10.00%) WMI
Vendors
1 6 (60.00%) Avaya
1 6 (60.00%) Lotus
1 6 (60.00%) Cisco
1 6 (60.00%) Nortel
2 1 (10.00%) Microsoft