The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 74 63 -
Rank change year-on-year
-11 -
Contract jobs citing Customer Engagement 1 5 0
As % of all contract IT jobs located in Reading 0.11% 0.56% -
As % of the Processes & Methodologies category 0.15% 0.81% -
Number of daily rates quoted 1 2 0
Average daily rate
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£400 £375 -
Average daily rate % change year-on-year
+6.66% -
UK excluding London average daily rate £350 £374 £355
% change year-on-year
-6.35% +5.28%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £59.50 £11.00 £45.00
% change year-on-year
+440.90% -75.55%
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
684 621 661
As % of all contract IT jobs located in Reading 72.30% 70.17% 71.38%
Number of daily rates quoted 407 285 287
Average daily rate £400 £400 £400
90% offered a daily rate of more than £288 £285 £220
10% offered a daily rate of more than £558 £550 £525
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 22 10 13
Average hourly rate £37.09 £18.00 £30.50
Average hourly rate % change year-on-year
+106.05% -40.98%
90% offered a hourly rate of more than £14.90 £15.45 £25.64
10% offered a hourly rate of more than £40.52 £22.00 £37.50
UK excluding London average hourly rate £30.52 £26.00 £31.00
% change year-on-year
+17.38% -16.12%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 4 August 2015, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (83.33%) ITIL
1 5 (83.33%) Windows
1 5 (83.33%) Active Directory
1 5 (83.33%) Microsoft Certification
1 5 (83.33%) Service Management
1 5 (83.33%) MCTS
1 5 (83.33%) MCITP
1 5 (83.33%) Degree
2 4 (66.67%) DNS
2 4 (66.67%) Disaster Recovery
3 3 (50.00%) Microsoft
4 2 (33.33%) IMAP
4 2 (33.33%) Office Communications Server
4 2 (33.33%) Microsoft Azure
4 2 (33.33%) Office 365
4 2 (33.33%) Forefront Identity Manager
4 2 (33.33%) IIS
4 2 (33.33%) Replication
4 2 (33.33%) Clustering
4 2 (33.33%) SAN
4 2 (33.33%) Novell
4 2 (33.33%) Lotus
4 2 (33.33%) Windows Server 2003
4 2 (33.33%) GroupWise
4 2 (33.33%) IBM Notes
4 2 (33.33%) MS Excel
4 2 (33.33%) MS Exchange
4 2 (33.33%) POP3
4 2 (33.33%) SMTP
4 2 (33.33%) DHCP

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 4 August 2015, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (33.33%) IIS
1 2 (33.33%) IBM Notes
1 2 (33.33%) MS Exchange
1 2 (33.33%) GroupWise
1 2 (33.33%) Office Communications Server
Applications
1 2 (33.33%) MS Excel
Business Applications
1 1 (16.67%) Dynamics CRM
Cloud Services
1 2 (33.33%) Microsoft Azure
1 2 (33.33%) Office 365
Communications & Networking
1 4 (66.67%) DNS
2 2 (33.33%) SAN
2 2 (33.33%) IMAP
2 2 (33.33%) POP3
2 2 (33.33%) SMTP
2 2 (33.33%) DHCP
Job Titles
1 4 (66.67%) Field Engineer
2 2 (33.33%) Server Engineer
2 2 (33.33%) Support Engineer
2 2 (33.33%) Exchange Engineer
3 1 (16.67%) CRM Consultant
3 1 (16.67%) Desktop Support Engineer
3 1 (16.67%) Desktop Engineer
3 1 (16.67%) Desktop Support
3 1 (16.67%) Consultant
Miscellaneous
1 2 (33.33%) Replication
1 2 (33.33%) Clustering
Operating Systems
1 5 (83.33%) Windows
2 2 (33.33%) Windows Server 2003
3 1 (16.67%) Windows 7
3 1 (16.67%) Windows 8
Processes & Methodologies
1 5 (83.33%) Service Management
1 5 (83.33%) ITIL
2 4 (66.67%) Disaster Recovery
3 1 (16.67%) Problem Management
3 1 (16.67%) Patch Management
3 1 (16.67%) CRM
Qualifications
1 5 (83.33%) Microsoft Certification
1 5 (83.33%) MCTS
1 5 (83.33%) MCITP
1 5 (83.33%) Degree
System Software
1 5 (83.33%) Active Directory
Systems Management
1 2 (33.33%) Forefront Identity Manager
Vendors
1 3 (50.00%) Microsoft
2 2 (33.33%) Novell
2 2 (33.33%) Lotus