The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 53 83 82
Rank change year-on-year
+30 -1
Contract jobs citing Customer Engagement 14 3 4
As % of all contract IT jobs located in Reading 1.55% 0.27% 0.34%
As % of the Processes & Methodologies category 2.38% 0.39% 0.52%
Number of daily rates quoted 12 0 0
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 - -
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
589 769 773
As % of all contract IT jobs located in Reading 65.01% 68.85% 66.52%
Number of daily rates quoted 362 395 263
Average daily rate £400 £370 £340
Average daily rate % change year-on-year
+8.10% +8.82%
90% offered a daily rate of more than £275 £225 £190
10% offered a daily rate of more than £563 £511 £500
UK excluding London average daily rate £388 £363 £365
% change year-on-year
+6.89% -0.68%
Number of hourly rates quoted 6 16 26
Average hourly rate £27.83 £15.25 £17.50
Average hourly rate % change year-on-year
+82.49% -12.85%
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 18 December 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 18 (90.00%) Microsoft Certification
2 17 (85.00%) Degree
3 16 (80.00%) MCTS
3 16 (80.00%) MCITP
3 16 (80.00%) Service Management
3 16 (80.00%) ITIL
4 15 (75.00%) Windows
5 10 (50.00%) DNS
6 8 (40.00%) IIS
6 8 (40.00%) Microsoft
7 6 (30.00%) .NET
7 6 (30.00%) SQL
7 6 (30.00%) MCSE
8 5 (25.00%) DHCP
8 5 (25.00%) Active Directory
8 5 (25.00%) Disaster Recovery
8 5 (25.00%) PowerShell
9 4 (20.00%) SCOM
9 4 (20.00%) Performance Monitoring
9 4 (20.00%) WMI
9 4 (20.00%) .NET Framework
9 4 (20.00%) SCSM
9 4 (20.00%) Clustering
9 4 (20.00%) BizTalk Server
9 4 (20.00%) MS Exchange
9 4 (20.00%) MS Excel
9 4 (20.00%) VBScript
9 4 (20.00%) C#
9 4 (20.00%) SQL Server
9 4 (20.00%) XML

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 18 December 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 8 (40.00%) IIS
2 4 (20.00%) BizTalk Server
2 4 (20.00%) MS Exchange
3 3 (15.00%) IBM Notes
3 3 (15.00%) GroupWise
4 1 (5.00%) Office Communications Server
4 1 (5.00%) Lync
4 1 (5.00%) Live Communications Server
Applications
1 4 (20.00%) MS Excel
2 1 (5.00%) MS Office
Cloud Services
1 1 (5.00%) Microsoft Azure
1 1 (5.00%) Office 365
Communications & Networking
1 10 (50.00%) DNS
2 5 (25.00%) DHCP
3 3 (15.00%) POP3
3 3 (15.00%) SMTP
3 3 (15.00%) SAN
3 3 (15.00%) IMAP
4 1 (5.00%) PBX
4 1 (5.00%) PSTN
4 1 (5.00%) HTTP
4 1 (5.00%) SSL
4 1 (5.00%) RTP
4 1 (5.00%) Wireshark
Database & Business Intelligence
1 4 (20.00%) SQL Server
Development Applications
1 1 (5.00%) Visual Studio
1 1 (5.00%) MSI
1 1 (5.00%) Team Foundation Server
1 1 (5.00%) Fiddler
Job Titles
1 11 (55.00%) Field Engineer
2 6 (30.00%) Support Engineer
3 2 (10.00%) Exchange Engineer
3 2 (10.00%) Escalation Engineer
3 2 (10.00%) Support Consultant
3 2 (10.00%) Consultant
3 2 (10.00%) Server Engineer
4 1 (5.00%) E-Commerce Manager
4 1 (5.00%) Exchange Consultant
4 1 (5.00%) Server Support Engineer
4 1 (5.00%) E-Commerce Project Manager
4 1 (5.00%) Technical Support Engineer
4 1 (5.00%) Technical Engineer
4 1 (5.00%) Server Support
4 1 (5.00%) Technical Support
4 1 (5.00%) Project Manager
4 1 (5.00%) BizTalk Consultant
Libraries, Frameworks & Software Standards
1 6 (30.00%) .NET
2 4 (20.00%) .NET Framework
2 4 (20.00%) XML
3 1 (5.00%) ADO.NET
3 1 (5.00%) ASP.NET
3 1 (5.00%) Ajax
3 1 (5.00%) Application Packaging
3 1 (5.00%) REST
3 1 (5.00%) Windows Identity Foundation
3 1 (5.00%) FastCGI
3 1 (5.00%) WCF
3 1 (5.00%) Silverlight
3 1 (5.00%) LINQ
Miscellaneous
1 4 (20.00%) Clustering
2 1 (5.00%) Client/Server
2 1 (5.00%) Replication
2 1 (5.00%) PKI
Operating Systems
1 15 (75.00%) Windows
2 1 (5.00%) Windows Server 2008
2 1 (5.00%) Windows 7
2 1 (5.00%) Windows 8
2 1 (5.00%) Windows Server 2012
Processes & Methodologies
1 16 (80.00%) Service Management
1 16 (80.00%) ITIL
2 5 (25.00%) Disaster Recovery
3 4 (20.00%) Performance Monitoring
4 2 (10.00%) Migration
4 2 (10.00%) Scrum
4 2 (10.00%) Agile Software Development
5 1 (5.00%) E-Commerce
5 1 (5.00%) MVC
5 1 (5.00%) CMMI
5 1 (5.00%) Kanban
5 1 (5.00%) High Availability
5 1 (5.00%) Performance Tuning
5 1 (5.00%) Web Development
5 1 (5.00%) Network Load Balancing
Programming Languages
1 6 (30.00%) SQL
2 5 (25.00%) PowerShell
3 4 (20.00%) VBScript
3 4 (20.00%) C#
4 2 (10.00%) VBA
4 2 (10.00%) Java
5 1 (5.00%) JavaScript
5 1 (5.00%) PHP
5 1 (5.00%) C++
5 1 (5.00%) VB.NET
5 1 (5.00%) T-SQL
5 1 (5.00%) Python
5 1 (5.00%) Ruby
5 1 (5.00%) Shell Script
Qualifications
1 18 (90.00%) Microsoft Certification
2 17 (85.00%) Degree
3 16 (80.00%) MCTS
3 16 (80.00%) MCITP
4 6 (30.00%) MCSE
5 2 (10.00%) SC Cleared
5 2 (10.00%) Security Cleared
5 2 (10.00%) MCP
5 2 (10.00%) MCSD
System Software
1 5 (25.00%) Active Directory
2 2 (10.00%) Microsoft App-V
3 1 (5.00%) Hyper-V
Systems Management
1 4 (20.00%) SCOM
1 4 (20.00%) WMI
1 4 (20.00%) SCSM
2 3 (15.00%) MOM
3 1 (5.00%) SCVMM
3 1 (5.00%) SCCM
Vendors
1 8 (40.00%) Microsoft
2 3 (15.00%) Novell
2 3 (15.00%) Lotus
3 1 (5.00%) Cisco
3 1 (5.00%) Nortel
3 1 (5.00%) Avaya
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Rate: £400.00 - £450.00 per day
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Rate: £400 - £450 Per Day
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Rate: £300.00 - £450.00 per day
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