The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 5 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 48 70 76
Rank change year-on-year
+22 +6
Contract jobs citing Customer Engagement 30 6 5
As % of all contract IT jobs located in Reading 2.94% 0.62% 0.48%
As % of the Processes & Methodologies category 3.80% 0.86% 0.63%
Number of daily rates quoted 18 2 2
Median daily rate £450 £425 £463
Median daily rate % change year-on-year
+5.88% -8.10%
90% offered a daily rate of more than £359 £425 £453
10% offered a daily rate of more than £502 £425 £473
UK excluding London median daily rate £375 £385 £375
% change year-on-year
-2.59% +2.66%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - £18.25
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
789 701 798
As % of all contract IT jobs located in Reading 77.35% 72.12% 76.73%
Number of daily rates quoted 453 376 402
Median daily rate £413 £400 £400
Median daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £265 £260 £225
10% offered a daily rate of more than £525 £500 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 14 18 14
Median hourly rate £19.61 £22.50 £20.50
Median hourly rate % change year-on-year
-12.84% +9.75%
90% offered a hourly rate of more than £9.60 £18.55 £15.75
10% offered a hourly rate of more than £30.50 £38.50 £22.50
UK excluding London median hourly rate £36.00 £30.00 £30.41
% change year-on-year
+20.00% -1.35%

Customer Engagement
Jobs Demand Trend in Reading

The demand trend of contract jobs across the Reading region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Reading region over the 3 months to 5 May 2016.

Customer Engagement Daily Rate Histogram in Reading

Customer Engagement
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Reading region.

Customer Engagement Hourly Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 5 May 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for Customer Engagement.

1 31 (70.45%) ITIL
2 30 (68.18%) Microsoft Certification
2 30 (68.18%) Service Management
3 29 (65.91%) Degree
4 28 (63.64%) MCTS
4 28 (63.64%) MCITP
5 25 (56.82%) Microsoft
6 24 (54.55%) Windows
7 23 (52.27%) DNS
8 19 (43.18%) SQL
8 19 (43.18%) Microsoft Azure
9 17 (38.64%) MS Excel
10 16 (36.36%) Active Directory
11 13 (29.55%) DHCP
12 11 (25.00%) .NET
12 11 (25.00%) Office 365
13 10 (22.73%) SQL Server
13 10 (22.73%) VPN
13 10 (22.73%) PowerShell
14 9 (20.45%) Citrix
14 9 (20.45%) IIS
14 9 (20.45%) T-SQL
15 8 (18.18%) C#
15 8 (18.18%) MS Office
15 8 (18.18%) Clustering
16 7 (15.91%) Agile Software Development
16 7 (15.91%) SQL Server Reporting Services
16 7 (15.91%) SQL Server Analysis Services
16 7 (15.91%) SCCM
16 7 (15.91%) Windows Server

Customer Engagement
Top Related IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (20.45%) IIS
2 2 (4.55%) MS Exchange
2 2 (4.55%) SharePoint
3 1 (2.27%) SharePoint Server
3 1 (2.27%) Skype for Business
Applications
1 17 (38.64%) MS Excel
2 8 (18.18%) MS Office
Cloud Services
1 19 (43.18%) Microsoft Azure
2 11 (25.00%) Office 365
3 4 (9.09%) IaaS
4 3 (6.82%) Azure Active Directory
5 2 (4.55%) SaaS
Communications & Networking
1 23 (52.27%) DNS
2 13 (29.55%) DHCP
3 10 (22.73%) VPN
4 5 (11.36%) TCP/IP
5 4 (9.09%) MPLS
6 3 (6.82%) Bluetooth
6 3 (6.82%) Broadband
6 3 (6.82%) Firewall
6 3 (6.82%) HTTP
6 3 (6.82%) IPsec
6 3 (6.82%) IPv4
6 3 (6.82%) IPv6
6 3 (6.82%) SSL
6 3 (6.82%) Wi-Fi
6 3 (6.82%) WiMAX
6 3 (6.82%) Wireless
6 3 (6.82%) Wireshark
7 2 (4.55%) POP3
7 2 (4.55%) SAN
7 2 (4.55%) SMTP
Database & Business Intelligence
1 10 (22.73%) SQL Server
2 7 (15.91%) SQL Server Analysis Services
2 7 (15.91%) SQL Server Reporting Services
3 6 (13.64%) SQL Server Integration Services
4 5 (11.36%) Microsoft Analysis Services
5 4 (9.09%) Azure SQL Database
6 3 (6.82%) Data Warehouse
6 3 (6.82%) Power BI
7 2 (4.55%) Big Data
7 2 (4.55%) Hadoop
7 2 (4.55%) NoSQL
8 1 (2.27%) Relational Database
Development Applications
1 5 (11.36%) Visual Studio
2 3 (6.82%) Fiddler
3 2 (4.55%) Team Foundation Server
4 1 (2.27%) Rational DOORS
General
1 4 (9.09%) Telecoms
2 3 (6.82%) Legal
3 1 (2.27%) Finance
Job Titles
1 23 (52.27%) Field Engineer
2 10 (22.73%) Consultant
3 9 (20.45%) Support Engineer
4 6 (13.64%) Development Engineer
4 6 (13.64%) Microsoft Consultant
5 5 (11.36%) Field Support Engineer
5 5 (11.36%) Technical Consultant
6 4 (9.09%) Architect
6 4 (9.09%) Solutions Architect
7 3 (6.82%) Analyst
7 3 (6.82%) Business Analyst
7 3 (6.82%) Development Support Engineer
7 3 (6.82%) DV Cleared Business Analyst
7 3 (6.82%) Server Consultant
7 3 (6.82%) Support Consultant
7 3 (6.82%) Windows Consultant
8 2 (4.55%) Network Field Engineer
8 2 (4.55%) SSAS Developer
8 2 (4.55%) SSIS Developer
8 2 (4.55%) SSRS Developer
Libraries, Frameworks & Software Standards
1 11 (25.00%) .NET
2 4 (9.09%) XML
3 3 (6.82%) 802.1X
3 3 (6.82%) ADO.NET
3 3 (6.82%) Ajax
3 3 (6.82%) ASP.NET
3 3 (6.82%) FastCGI
3 3 (6.82%) LINQ
3 3 (6.82%) REST
3 3 (6.82%) RSS
3 3 (6.82%) WCF
3 3 (6.82%) Windows Identity Foundation
3 3 (6.82%) WPF
4 2 (4.55%) DCOM
5 1 (2.27%) CGI
5 1 (2.27%) CSS
Miscellaneous
1 8 (18.18%) Clustering
2 3 (6.82%) Client/Server
2 3 (6.82%) Cyberthreat
3 2 (4.55%) BYOD
3 2 (4.55%) Management Information System
3 2 (4.55%) PKI
3 2 (4.55%) Replication
4 1 (2.27%) Public Cloud
Operating Systems
1 24 (54.55%) Windows
2 7 (15.91%) Windows Server
3 2 (4.55%) Windows 10
Processes & Methodologies
1 31 (70.45%) ITIL
2 30 (68.18%) Service Management
3 7 (15.91%) Agile Software Development
4 6 (13.64%) High Availability
5 5 (11.36%) Business Intelligence
5 5 (11.36%) Performance Tuning
5 5 (11.36%) Problem Management
6 4 (9.09%) Business Analysis
6 4 (9.09%) Disaster Recovery
6 4 (9.09%) Performance Optimisation
6 4 (9.09%) Presales
6 4 (9.09%) Software Architecture
7 3 (6.82%) Information Assurance
7 3 (6.82%) MVC
7 3 (6.82%) Network Optimisation
7 3 (6.82%) Performance Monitoring
7 3 (6.82%) Project Management
7 3 (6.82%) Stakeholder Engagement
7 3 (6.82%) Waterfall
7 3 (6.82%) Web Development
Programming Languages
1 19 (43.18%) SQL
2 10 (22.73%) PowerShell
3 9 (20.45%) T-SQL
4 8 (18.18%) C#
5 6 (13.64%) VBScript
6 4 (9.09%) VB.NET
7 3 (6.82%) Java
7 3 (6.82%) JavaScript
7 3 (6.82%) PHP
7 3 (6.82%) Python
7 3 (6.82%) Ruby
Qualifications
1 30 (68.18%) Microsoft Certification
2 29 (65.91%) Degree
3 28 (63.64%) MCITP
3 28 (63.64%) MCTS
4 6 (13.64%) Security Cleared
5 3 (6.82%) DV Cleared
5 3 (6.82%) SC Cleared
6 2 (4.55%) MCSD
Quality Assurance & Compliance
1 3 (6.82%) ISO/IEC 27001
System Software
1 16 (36.36%) Active Directory
2 5 (11.36%) BitLocker
2 5 (11.36%) Terminal Server
3 3 (6.82%) Hyper-V
3 3 (6.82%) UAG
Systems Management
1 7 (15.91%) SCCM
2 6 (13.64%) WSUS
3 5 (11.36%) WMI
4 4 (9.09%) Forefront Identity Manager
4 4 (9.09%) SCOM
5 3 (6.82%) SCVMM
5 3 (6.82%) Windows Intune
Vendors
1 25 (56.82%) Microsoft
2 9 (20.45%) Citrix
3 4 (9.09%) Cisco
3 4 (9.09%) VMware