The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 65 69 68
Rank change year-on-year
+4 -1
Contract jobs citing Customer Engagement 8 5 3
As % of all contract IT jobs located in Reading 0.80% 0.47% 0.38%
As % of the Processes & Methodologies category 1.19% 0.63% 0.52%
Number of daily rates quoted 3 3 0
Average daily rate
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£425 £450 -
Average daily rate % change year-on-year
-5.55% -
UK excluding London average daily rate £398 £375 £240
% change year-on-year
+6.00% +56.25%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £18.25 -
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
675 792 574
As % of all contract IT jobs located in Reading 67.30% 75.14% 72.47%
Number of daily rates quoted 374 409 246
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £275 £220 £250
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 16 17 15
Average hourly rate £21.55 £22.00 £16.00
Average hourly rate % change year-on-year
-2.04% +37.50%
90% offered a hourly rate of more than £18.55 £16.00 £13.95
10% offered a hourly rate of more than £37.50 £180.00 £31.75
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 24 April 2015, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 27 (93.10%) ITIL
1 27 (93.10%) Microsoft Certification
1 27 (93.10%) Service Management
1 27 (93.10%) MCTS
1 27 (93.10%) MCITP
1 27 (93.10%) Degree
2 23 (79.31%) Windows
3 16 (55.17%) Microsoft
4 15 (51.72%) DNS
5 14 (48.28%) Active Directory
6 10 (34.48%) IIS
6 10 (34.48%) Disaster Recovery
7 9 (31.03%) SQL
8 8 (27.59%) MS Exchange
8 8 (27.59%) Clustering
9 7 (24.14%) MS Excel
9 7 (24.14%) GroupWise
9 7 (24.14%) POP3
9 7 (24.14%) SMTP
9 7 (24.14%) DHCP
9 7 (24.14%) IBM Notes
9 7 (24.14%) .NET
9 7 (24.14%) SAN
9 7 (24.14%) Novell
9 7 (24.14%) Lotus
9 7 (24.14%) IMAP
10 6 (20.69%) PowerShell
11 5 (17.24%) Office Communications Server
11 5 (17.24%) SCOM
11 5 (17.24%) WMI

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 24 April 2015, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (34.48%) IIS
2 8 (27.59%) MS Exchange
3 7 (24.14%) GroupWise
3 7 (24.14%) IBM Notes
4 5 (17.24%) Office Communications Server
5 3 (10.34%) BizTalk Server
6 1 (3.45%) Lync
6 1 (3.45%) Live Communications Server
Applications
1 7 (24.14%) MS Excel
Cloud Services
1 2 (6.90%) Office 365
1 2 (6.90%) Microsoft Azure
Communications & Networking
1 15 (51.72%) DNS
2 7 (24.14%) POP3
2 7 (24.14%) SMTP
2 7 (24.14%) DHCP
2 7 (24.14%) SAN
2 7 (24.14%) IMAP
3 1 (3.45%) RTP
3 1 (3.45%) PBX
3 1 (3.45%) PSTN
Database & Business Intelligence
1 3 (10.34%) SQL Server
Development Applications
1 4 (13.79%) Team Foundation Server
2 3 (10.34%) Visual Studio
3 1 (3.45%) MSI
General
1 1 (3.45%) Marketing
Job Titles
1 24 (82.76%) Field Engineer
2 7 (24.14%) Server Engineer
2 7 (24.14%) Support Engineer
3 6 (20.69%) Exchange Engineer
4 3 (10.34%) Desktop Support Engineer
4 3 (10.34%) Desktop Engineer
4 3 (10.34%) Desktop Support
5 2 (6.90%) Consultant
5 2 (6.90%) Support Consultant
6 1 (3.45%) Social Media Manager
6 1 (3.45%) Escalation Engineer
6 1 (3.45%) BizTalk Consultant
6 1 (3.45%) Technical Engineer
6 1 (3.45%) Technical Support Engineer
6 1 (3.45%) Exchange Consultant
6 1 (3.45%) Server Support Engineer
6 1 (3.45%) Server Support
6 1 (3.45%) Technical Support
Libraries, Frameworks & Software Standards
1 7 (24.14%) .NET
2 5 (17.24%) XML
3 3 (10.34%) .NET Framework
4 1 (3.45%) Application Packaging
Miscellaneous
1 8 (27.59%) Clustering
2 5 (17.24%) Private Cloud
3 2 (6.90%) Replication
4 1 (3.45%) Social Media
4 1 (3.45%) Analytical Skills
4 1 (3.45%) Blog
4 1 (3.45%) PKI
Operating Systems
1 23 (79.31%) Windows
2 5 (17.24%) Windows 7
2 5 (17.24%) Windows 8
3 2 (6.90%) Windows Server 2003
4 1 (3.45%) Windows Server 2012
4 1 (3.45%) Windows Server 2008
Processes & Methodologies
1 27 (93.10%) ITIL
1 27 (93.10%) Service Management
2 10 (34.48%) Disaster Recovery
3 5 (17.24%) Performance Monitoring
4 4 (13.79%) CMMI
4 4 (13.79%) Agile Software Development
4 4 (13.79%) Scrum
4 4 (13.79%) Problem Management
4 4 (13.79%) Kanban
5 1 (3.45%) High Availability
5 1 (3.45%) Performance Tuning
5 1 (3.45%) Brand Management
5 1 (3.45%) Network Load Balancing
5 1 (3.45%) Migration
5 1 (3.45%) Benchmarking
5 1 (3.45%) B2B
5 1 (3.45%) B2C
Programming Languages
1 9 (31.03%) SQL
2 6 (20.69%) PowerShell
3 5 (17.24%) VBScript
4 4 (13.79%) C#
4 4 (13.79%) VB.NET
5 1 (3.45%) Shell Script
Qualifications
1 27 (93.10%) Microsoft Certification
1 27 (93.10%) MCTS
1 27 (93.10%) MCITP
1 27 (93.10%) Degree
2 5 (17.24%) MCSE
System Software
1 14 (48.28%) Active Directory
2 2 (6.90%) Microsoft App-V
3 1 (3.45%) Hyper-V
Systems Management
1 5 (17.24%) SCOM
1 5 (17.24%) WMI
1 5 (17.24%) SCSM
2 4 (13.79%) MOM
3 2 (6.90%) SCCM
3 2 (6.90%) Forefront Identity Manager
4 1 (3.45%) SCVMM
Vendors
1 16 (55.17%) Microsoft
2 7 (24.14%) Novell
2 7 (24.14%) Lotus
3 1 (3.45%) Avaya
3 1 (3.45%) Nortel
3 1 (3.45%) Citrix
3 1 (3.45%) Cisco