The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Reading region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 62 - -
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 5 0 0
As % of all contract IT jobs located in Reading 0.56% - -
As % of the Processes & Methodologies category 0.82% - -
Number of daily rates quoted 2 0 0
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£438 - -
UK excluding London average daily rate £363 £343 £300
% change year-on-year
+5.83% +14.16%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.00 £45.00 £45.00
% change year-on-year
-75.55% -
Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
609 669 827
As % of all contract IT jobs located in Reading 68.43% 68.76% 68.80%
Number of daily rates quoted 278 285 312
Average daily rate £400 £400 £370
Average daily rate % change year-on-year
- +8.10%
90% offered a daily rate of more than £285 £245 £225
10% offered a daily rate of more than £550 £525 £525
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 10 15 10
Average hourly rate £17.07 £30.50 £14.50
Average hourly rate % change year-on-year
-44.03% +110.34%
90% offered a hourly rate of more than £15.05 £14.50 £13.50
10% offered a hourly rate of more than £21.70 £36.85 £36.40
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Customer Engagement
Berkshire

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 23 July 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 9 (90.00%) Degree
2 8 (80.00%) ITIL
2 8 (80.00%) Windows
2 8 (80.00%) Microsoft Certification
2 8 (80.00%) Service Management
2 8 (80.00%) MCTS
2 8 (80.00%) MCITP
3 7 (70.00%) DNS
4 6 (60.00%) Active Directory
5 5 (50.00%) DHCP
5 5 (50.00%) Disaster Recovery
6 3 (30.00%) Replication
6 3 (30.00%) Microsoft
6 3 (30.00%) SQL
6 3 (30.00%) Microsoft Azure
6 3 (30.00%) Forefront Identity Manager
7 2 (20.00%) Lync
7 2 (20.00%) Hadoop
7 2 (20.00%) Office 365
7 2 (20.00%) Big Data
7 2 (20.00%) Analytics
7 2 (20.00%) C#
7 2 (20.00%) IIS
7 2 (20.00%) MS Exchange
7 2 (20.00%) PBX
7 2 (20.00%) PSTN
7 2 (20.00%) Nortel
7 2 (20.00%) RTP
7 2 (20.00%) Business Intelligence
7 2 (20.00%) Cisco

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 23 July 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) IIS
1 2 (20.00%) MS Exchange
1 2 (20.00%) Live Communications Server
1 2 (20.00%) Lync
2 1 (10.00%) SharePoint
Applications
1 1 (10.00%) MS Office
1 1 (10.00%) MS Excel
1 1 (10.00%) PowerPivot
Cloud Services
1 3 (30.00%) Microsoft Azure
2 2 (20.00%) Office 365
Communications & Networking
1 7 (70.00%) DNS
2 5 (50.00%) DHCP
3 2 (20.00%) RTP
3 2 (20.00%) PBX
3 2 (20.00%) PSTN
Database & Business Intelligence
1 2 (20.00%) Hadoop
1 2 (20.00%) Big Data
2 1 (10.00%) SQL Server
2 1 (10.00%) Data Mining
2 1 (10.00%) SQL Server Reporting Services
Development Applications
1 1 (10.00%) MSI
General
1 2 (20.00%) Games
2 1 (10.00%) Marketing
2 1 (10.00%) Telecoms
2 1 (10.00%) Publishing
Job Titles
1 3 (30.00%) Consultant
1 3 (30.00%) Support Consultant
2 2 (20.00%) Field Engineer
2 2 (20.00%) Support Engineer
2 2 (20.00%) Analyst
3 1 (10.00%) Business Analyst
3 1 (10.00%) Data Analyst
3 1 (10.00%) Virtualisation Consultant
Libraries, Frameworks & Software Standards
1 1 (10.00%) .NET
1 1 (10.00%) XML
1 1 (10.00%) Application Packaging
Miscellaneous
1 3 (30.00%) Replication
2 2 (20.00%) Clustering
2 2 (20.00%) PKI
2 2 (20.00%) Statistics
2 2 (20.00%) Mathematics
3 1 (10.00%) Computer Science
3 1 (10.00%) New Media
Operating Systems
1 8 (80.00%) Windows
2 1 (10.00%) Windows Server 2008
2 1 (10.00%) Windows 7
2 1 (10.00%) Windows 8
2 1 (10.00%) Windows Server 2012
Processes & Methodologies
1 8 (80.00%) Service Management
1 8 (80.00%) ITIL
2 5 (50.00%) Disaster Recovery
3 2 (20.00%) Business Intelligence
3 2 (20.00%) Analytics
3 2 (20.00%) Network Load Balancing
4 1 (10.00%) Product Marketing
4 1 (10.00%) Product Management
4 1 (10.00%) High Availability
4 1 (10.00%) Statistical Modelling
4 1 (10.00%) Business Analytics
4 1 (10.00%) Performance Tuning
4 1 (10.00%) Performance Monitoring
4 1 (10.00%) Project Management
4 1 (10.00%) Migration
4 1 (10.00%) Data Management
4 1 (10.00%) Information Management
4 1 (10.00%) Web Analytics
4 1 (10.00%) Statistical Analysis
4 1 (10.00%) Operations Research
Programming Languages
1 3 (30.00%) SQL
2 2 (20.00%) C#
2 2 (20.00%) PowerShell
3 1 (10.00%) R
3 1 (10.00%) Data Analysis Expressions (DAX)
3 1 (10.00%) Perl
3 1 (10.00%) VBScript
3 1 (10.00%) VBA
3 1 (10.00%) Shell Script
Qualifications
1 9 (90.00%) Degree
2 8 (80.00%) Microsoft Certification
2 8 (80.00%) MCTS
2 8 (80.00%) MCITP
3 1 (10.00%) PhD
System Software
1 6 (60.00%) Active Directory
2 1 (10.00%) Terminal Services
2 1 (10.00%) Microsoft App-V
Systems Management
1 3 (30.00%) Forefront Identity Manager
2 1 (10.00%) WMI
2 1 (10.00%) WSUS
2 1 (10.00%) SCCM
2 1 (10.00%) SCOM
Vendors
1 3 (30.00%) Microsoft
2 2 (20.00%) Nortel
2 2 (20.00%) Avaya
2 2 (20.00%) Lotus
2 2 (20.00%) Cisco