The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 63 83 85
Rank change year-on-year
+20 +2
Contract jobs citing Customer Engagement 8 4 6
As % of all contract IT jobs located in Reading 0.93% 0.37% 0.45%
As % of the Processes & Methodologies category 1.40% 0.52% 0.67%
Number of daily rates quoted 8 0 1
Average daily rate
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of your Daily Rate
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£388 - £275
UK excluding London average daily rate £400 £450 £300
% change year-on-year
-11.11% +50.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £12.00 - £9.00
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
570 766 894
As % of all contract IT jobs located in Reading 66.28% 70.79% 67.42%
Number of daily rates quoted 346 414 256
Average daily rate £425 £350 £353
Average daily rate % change year-on-year
+21.42% -0.70%
90% offered a daily rate of more than £275 £218 £205
10% offered a daily rate of more than £570 £475 £500
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 9 20 15
Average hourly rate £27.83 £17.50 £20.00
Average hourly rate % change year-on-year
+59.02% -12.50%
90% offered a hourly rate of more than £16.50 £13.00 £12.00
10% offered a hourly rate of more than £59.00 £33.10 £24.10
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

Customer Engagement
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Reading region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 21 October 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 11 (84.62%) Microsoft Certification
2 10 (76.92%) Degree
3 9 (69.23%) ITIL
3 9 (69.23%) Windows
3 9 (69.23%) Service Management
3 9 (69.23%) MCTS
3 9 (69.23%) MCITP
4 7 (53.85%) DNS
5 6 (46.15%) Active Directory
6 5 (38.46%) Disaster Recovery
6 5 (38.46%) DHCP
7 4 (30.77%) Replication
7 4 (30.77%) C#
7 4 (30.77%) Microsoft Azure
8 3 (23.08%) Office 365
8 3 (23.08%) Forefront Identity Manager
8 3 (23.08%) .NET
8 3 (23.08%) IIS
8 3 (23.08%) Microsoft
9 2 (15.38%) VBA
9 2 (15.38%) Clustering
9 2 (15.38%) Agile Software Development
9 2 (15.38%) MCP
9 2 (15.38%) MCSD
9 2 (15.38%) SQL
9 2 (15.38%) Java
9 2 (15.38%) MCSE
9 2 (15.38%) Migration
9 2 (15.38%) Scrum
9 2 (15.38%) SC Cleared

Customer Engagement
Top Related IT Skills in Reading by Category

For the 6 months to 21 October 2014, IT contractor jobs across the Reading region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (23.08%) IIS
2 1 (7.69%) IBM Notes
2 1 (7.69%) MS Exchange
2 1 (7.69%) BizTalk Server
2 1 (7.69%) GroupWise
Applications
1 1 (7.69%) MS Office
1 1 (7.69%) MS Excel
Cloud Services
1 4 (30.77%) Microsoft Azure
2 3 (23.08%) Office 365
Communications & Networking
1 7 (53.85%) DNS
2 5 (38.46%) DHCP
3 1 (7.69%) HTTP
3 1 (7.69%) POP3
3 1 (7.69%) SMTP
3 1 (7.69%) SSL
3 1 (7.69%) SAN
3 1 (7.69%) IMAP
3 1 (7.69%) Wireshark
Database & Business Intelligence
1 1 (7.69%) SQL Server
Development Applications
1 1 (7.69%) Visual Studio
1 1 (7.69%) MSI
1 1 (7.69%) Fiddler
1 1 (7.69%) Team Foundation Server
Job Titles
1 4 (30.77%) Support Engineer
2 3 (23.08%) Field Engineer
3 2 (15.38%) Support Consultant
3 2 (15.38%) Consultant
3 2 (15.38%) Escalation Engineer
4 1 (7.69%) Project Manager
4 1 (7.69%) Server Support
4 1 (7.69%) Technical Support
4 1 (7.69%) Technical Support Engineer
4 1 (7.69%) Technical Engineer
4 1 (7.69%) Server Engineer
4 1 (7.69%) Server Support Engineer
4 1 (7.69%) E-Commerce Project Manager
4 1 (7.69%) E-Commerce Manager
4 1 (7.69%) Virtualisation Consultant
Libraries, Frameworks & Software Standards
1 3 (23.08%) .NET
2 1 (7.69%) ADO.NET
2 1 (7.69%) ASP.NET
2 1 (7.69%) Ajax
2 1 (7.69%) .NET Framework
2 1 (7.69%) Application Packaging
2 1 (7.69%) WCF
2 1 (7.69%) Silverlight
2 1 (7.69%) LINQ
2 1 (7.69%) REST
2 1 (7.69%) Windows Identity Foundation
2 1 (7.69%) FastCGI
Miscellaneous
1 4 (30.77%) Replication
2 2 (15.38%) Clustering
3 1 (7.69%) Client/Server
Operating Systems
1 9 (69.23%) Windows
2 1 (7.69%) Windows Server 2008
2 1 (7.69%) Windows 7
2 1 (7.69%) Windows 8
2 1 (7.69%) Windows Server 2012
Processes & Methodologies
1 9 (69.23%) ITIL
1 9 (69.23%) Service Management
2 5 (38.46%) Disaster Recovery
3 2 (15.38%) Migration
3 2 (15.38%) Scrum
3 2 (15.38%) Agile Software Development
4 1 (7.69%) Web Development
4 1 (7.69%) Kanban
4 1 (7.69%) High Availability
4 1 (7.69%) Performance Tuning
4 1 (7.69%) CMMI
4 1 (7.69%) E-Commerce
4 1 (7.69%) MVC
Programming Languages
1 4 (30.77%) C#
2 2 (15.38%) Java
2 2 (15.38%) VBA
2 2 (15.38%) SQL
3 1 (7.69%) T-SQL
3 1 (7.69%) VB.NET
3 1 (7.69%) Python
3 1 (7.69%) Shell Script
3 1 (7.69%) Ruby
3 1 (7.69%) PowerShell
3 1 (7.69%) JavaScript
3 1 (7.69%) PHP
3 1 (7.69%) C++
Qualifications
1 11 (84.62%) Microsoft Certification
2 10 (76.92%) Degree
3 9 (69.23%) MCTS
3 9 (69.23%) MCITP
4 2 (15.38%) MCP
4 2 (15.38%) MCSD
4 2 (15.38%) MCSE
4 2 (15.38%) SC Cleared
4 2 (15.38%) Security Cleared
System Software
1 6 (46.15%) Active Directory
2 1 (7.69%) Terminal Services
2 1 (7.69%) Microsoft App-V
Systems Management
1 3 (23.08%) Forefront Identity Manager
2 1 (7.69%) WSUS
2 1 (7.69%) SCCM
Vendors
1 3 (23.08%) Microsoft
2 1 (7.69%) Novell
2 1 (7.69%) Lotus