The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 49 - 59
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 6 0 7
As % of all contract IT jobs located in Reading 0.85% - 0.83%
As % of the Processes & Methodologies category 1.13% - 1.17%
Number of daily rates quoted 0 0 7
Median daily rate - - £400
UK excluding London median daily rate £450 £400 £400
% change year-on-year
+12.50% -
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £10.24 £59.50 £12.00
% change year-on-year
-82.78% +395.83%
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
529 755 597
As % of all contract IT jobs located in Reading 74.93% 73.59% 70.65%
Number of daily rates quoted 294 506 330
Median daily rate £400 £420 £425
Median daily rate % change year-on-year
-4.76% -1.17%
90% offered a daily rate of more than £265 £274 £275
10% offered a daily rate of more than £575 £558 £563
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 14 19 12
Median hourly rate £20.00 £37.09 £19.00
Median hourly rate % change year-on-year
-46.07% +95.21%
90% offered a hourly rate of more than £15.00 £30.90 £16.30
10% offered a hourly rate of more than £37.46 £37.09 £59.00
UK excluding London median hourly rate £32.66 £34.00 £26.00
% change year-on-year
-3.95% +30.76%

Customer Engagement
Jobs Demand Trend in Reading

The demand trend of contract jobs across the Reading region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Reading region.

Customer Engagement Hourly Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 29 September 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for Customer Engagement.

1 21 (63.64%) Degree
2 18 (54.55%) Project Management
3 17 (51.52%) Microsoft Intune
4 16 (48.48%) Office 365
5 15 (45.45%) Project Governance
5 15 (45.45%) Data Quality
5 15 (45.45%) Escalation Management
6 11 (33.33%) C
7 9 (27.27%) Microsoft
8 7 (21.21%) SQL
8 7 (21.21%) MS Excel
9 6 (18.18%) VBScript
9 6 (18.18%) ITIL
9 6 (18.18%) Microsoft Certification
9 6 (18.18%) Service Management
9 6 (18.18%) PowerShell
9 6 (18.18%) MCTS
9 6 (18.18%) MCITP
10 5 (15.15%) WMI
10 5 (15.15%) Change Management
10 5 (15.15%) Clustering
10 5 (15.15%) Active Directory
10 5 (15.15%) DNS
10 5 (15.15%) Windows
11 4 (12.12%) XML
11 4 (12.12%) SCOM
11 4 (12.12%) Cybersecurity
11 4 (12.12%) SIEM
12 3 (9.09%) Cyberthreat
12 3 (9.09%) SANS

Customer Engagement
Top Related IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.06%) IIS
Applications
1 7 (21.21%) MS Excel
2 2 (6.06%) MS Office
3 1 (3.03%) MS PowerPoint
3 1 (3.03%) MS Visio
Business Applications
1 1 (3.03%) Sprinklr
1 1 (3.03%) WebTrends
Cloud Services
1 16 (48.48%) Office 365
2 3 (9.09%) Microsoft Azure
Communications & Networking
1 5 (15.15%) DNS
2 3 (9.09%) DHCP
2 3 (9.09%) Wireless
3 2 (6.06%) Firewall
3 2 (6.06%) Internet
3 2 (6.06%) LAN
3 2 (6.06%) Network Security
3 2 (6.06%) TCP/IP
3 2 (6.06%) WAN
4 1 (3.03%) VoIP
4 1 (3.03%) VPN
4 1 (3.03%) WLAN
Database & Business Intelligence
1 3 (9.09%) SQL Server
2 1 (3.03%) Azure SQL Database
2 1 (3.03%) Big Data
2 1 (3.03%) Hadoop
2 1 (3.03%) Power BI
2 1 (3.03%) SQL Server Analysis Services
2 1 (3.03%) SQL Server Integration Services
2 1 (3.03%) SQL Server Reporting Services
Development Applications
1 1 (3.03%) Rational DOORS
General
1 3 (9.09%) Legal
1 3 (9.09%) Telecoms
2 2 (6.06%) Marketing
2 2 (6.06%) Spanish Language
3 1 (3.03%) Finance
3 1 (3.03%) Publishing
Job Titles
1 6 (18.18%) Consultant
1 6 (18.18%) Field Engineer
2 5 (15.15%) Change Manager
3 4 (12.12%) Analyst
3 4 (12.12%) Office 365 Manager
3 4 (12.12%) Security Consultant
4 3 (9.09%) Architect
4 3 (9.09%) Business Analyst
4 3 (9.09%) DV Cleared Business Analyst
5 2 (6.06%) SCCM Engineer
5 2 (6.06%) Security Architect
5 2 (6.06%) Support Consultant
6 1 (3.03%) Chief Information Officer
6 1 (3.03%) Development Engineer
6 1 (3.03%) Development Support Engineer
6 1 (3.03%) Marketing Manager
6 1 (3.03%) Network Security Consultant
6 1 (3.03%) PMO Analyst
6 1 (3.03%) Project Support Coordinator
6 1 (3.03%) SQL Server Consultant
Libraries, Frameworks & Software Standards
1 4 (12.12%) XML
2 2 (6.06%) DCOM
3 1 (3.03%) .NET
Miscellaneous
1 5 (15.15%) Clustering
2 3 (9.09%) Computer Science
2 3 (9.09%) Cyberthreat
2 3 (9.09%) Management Information System
3 2 (6.06%) Analytical Skills
3 2 (6.06%) PKI
4 1 (3.03%) Blog
4 1 (3.03%) Data Centre
4 1 (3.03%) Social Media
Operating Systems
1 5 (15.15%) Windows
2 2 (6.06%) Windows Server
Processes & Methodologies
1 18 (54.55%) Project Management
2 15 (45.45%) Escalation Management
2 15 (45.45%) Project Governance
3 6 (18.18%) ITIL
3 6 (18.18%) Service Management
4 5 (15.15%) Change Management
5 4 (12.12%) Cybersecurity
5 4 (12.12%) SIEM
6 3 (9.09%) Agile Software Development
6 3 (9.09%) Business Analysis
6 3 (9.09%) Information Assurance
6 3 (9.09%) Performance Monitoring
6 3 (9.09%) Stakeholder Engagement
6 3 (9.09%) Time Management
6 3 (9.09%) Waterfall
7 2 (6.06%) Analytics
7 2 (6.06%) Data Analysis
7 2 (6.06%) Network Monitoring
7 2 (6.06%) Technical Architecture
7 2 (6.06%) Threat Management
Programming Languages
1 11 (33.33%) C
2 7 (21.21%) SQL
3 6 (18.18%) PowerShell
3 6 (18.18%) VBScript
4 3 (9.09%) T-SQL
5 1 (3.03%) C#
5 1 (3.03%) Java
Qualifications
1 21 (63.64%) Degree
2 6 (18.18%) MCITP
2 6 (18.18%) MCTS
2 6 (18.18%) Microsoft Certification
3 3 (9.09%) CEH
3 3 (9.09%) CISM
3 3 (9.09%) CISSP
3 3 (9.09%) DV Cleared
3 3 (9.09%) SANS
3 3 (9.09%) Security Cleared
4 1 (3.03%) CCIE
4 1 (3.03%) Cisco Certification
Quality Assurance & Compliance
1 15 (45.45%) Data Quality
2 3 (9.09%) ISO/IEC 27001
System Software
1 5 (15.15%) Active Directory
Systems Management
1 17 (51.52%) Microsoft Intune
2 5 (15.15%) WMI
3 4 (12.12%) SCOM
4 3 (9.09%) Microsoft Clustering
5 2 (6.06%) SCCM
Vendors
1 9 (27.27%) Microsoft
2 2 (6.06%) Aruba
2 2 (6.06%) Cisco
2 2 (6.06%) HP
2 2 (6.06%) Juniper
2 2 (6.06%) Ruckus Wireless
3 1 (3.03%) Facebook
3 1 (3.03%) Twitter