The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Reading region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 25 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 43 66 68
Rank change year-on-year
+23 +2
Contract jobs citing Customer Engagement 27 2 7
As % of all contract IT jobs located in Reading 3.16% 0.23% 0.74%
As % of the Processes & Methodologies category 3.96% 0.31% 0.98%
Number of daily rates quoted 10 2 3
Median daily rate £450 £375 £450
Median daily rate % change year-on-year
+20.00% -16.66%
90% offered a daily rate of more than £375 £355 £410
10% offered a daily rate of more than £540 £395 £470
UK excluding London median daily rate £375 £355 £369
% change year-on-year
+5.63% -3.72%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £59.50 £14.63
% change year-on-year
- +306.83%
Customer Engagement
Berkshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Reading region.

Processes & Methodologies Category
Reading
Contract IT job ads with a match in the
Processes & Methodologies category
681 651 711
As % of all contract IT jobs located in Reading 79.74% 75.52% 75.08%
Number of daily rates quoted 404 324 322
Median daily rate £400 £400 £400
90% offered a daily rate of more than £240 £260 £273
10% offered a daily rate of more than £500 £525 £525
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 22 28 13
Median hourly rate £19.61 £21.55 £20.50
Median hourly rate % change year-on-year
-9.00% +5.12%
UK excluding London median hourly rate £28.50 £30.00 £29.50
% change year-on-year
-5.00% +1.69%

Customer Engagement
Jobs Demand Trend in Reading

The demand trend of contract jobs across the Reading region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Reading

Customer Engagement
Daily Rate Trend in Reading

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Reading region.

Customer Engagement Daily Rate Trend in Reading

Customer Engagement
Daily Rate Histogram in Reading

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Reading region over the 3 months to 25 June 2016.

Customer Engagement Daily Rate Histogram in Reading

Customer Engagement
Hourly Rate Trend in Reading

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Reading region.

Customer Engagement Hourly Rate Trend in Reading

Customer Engagement
Top 30 Related IT Skills in Reading

For the 6 months to 25 June 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Reading region with a requirement for Customer Engagement.

1 34 (65.38%) Degree
2 25 (48.08%) ITIL
3 24 (46.15%) Microsoft Certification
3 24 (46.15%) Service Management
3 24 (46.15%) MCTS
3 24 (46.15%) MCITP
4 23 (44.23%) Microsoft
5 22 (42.31%) Windows
6 21 (40.38%) DNS
7 19 (36.54%) Office 365
8 18 (34.62%) MS Excel
9 16 (30.77%) Microsoft Azure
9 16 (30.77%) Microsoft Intune
10 14 (26.92%) SQL
10 14 (26.92%) Project Management
11 13 (25.00%) Active Directory
12 11 (21.15%) DHCP
12 11 (21.15%) VPN
12 11 (21.15%) Project Governance
12 11 (21.15%) Data Quality
12 11 (21.15%) Escalation Management
13 9 (17.31%) T-SQL
13 9 (17.31%) IIS
13 9 (17.31%) Citrix
14 8 (15.38%) PowerShell
14 8 (15.38%) Clustering
15 7 (13.46%) Telecoms
15 7 (13.46%) SCCM
15 7 (13.46%) MS Office
15 7 (13.46%) .NET

Customer Engagement
Top Related IT Skills in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (17.31%) IIS
2 2 (3.85%) MS Exchange
2 2 (3.85%) SharePoint
3 1 (1.92%) SharePoint Server
3 1 (1.92%) Skype for Business
Applications
1 18 (34.62%) MS Excel
2 7 (13.46%) MS Office
3 1 (1.92%) MS Visio
Cloud Services
1 19 (36.54%) Office 365
2 16 (30.77%) Microsoft Azure
3 4 (7.69%) IaaS
4 2 (3.85%) SaaS
Communications & Networking
1 21 (40.38%) DNS
2 11 (21.15%) DHCP
2 11 (21.15%) VPN
3 6 (11.54%) Wireless
4 5 (9.62%) Firewall
4 5 (9.62%) TCP/IP
5 4 (7.69%) MPLS
6 3 (5.77%) Bluetooth
6 3 (5.77%) Broadband
6 3 (5.77%) HTTP
6 3 (5.77%) IPsec
6 3 (5.77%) IPv4
6 3 (5.77%) IPv6
6 3 (5.77%) Network Security
6 3 (5.77%) SSL
6 3 (5.77%) Wi-Fi
6 3 (5.77%) WiMAX
6 3 (5.77%) Wireshark
7 2 (3.85%) IMAP
7 2 (3.85%) LAN
Database & Business Intelligence
1 7 (13.46%) SQL Server
2 4 (7.69%) Azure SQL Database
2 4 (7.69%) SQL Server Analysis Services
2 4 (7.69%) SQL Server Integration Services
2 4 (7.69%) SQL Server Reporting Services
3 3 (5.77%) Data Warehouse
3 3 (5.77%) Power BI
4 2 (3.85%) Big Data
4 2 (3.85%) Hadoop
4 2 (3.85%) Microsoft Analysis Services
4 2 (3.85%) NoSQL
5 1 (1.92%) Relational Database
Development Applications
1 3 (5.77%) Fiddler
1 3 (5.77%) Visual Studio
2 1 (1.92%) Rational DOORS
General
1 7 (13.46%) Telecoms
2 3 (5.77%) Legal
Job Titles
1 19 (36.54%) Field Engineer
2 13 (25.00%) Consultant
3 7 (13.46%) Architect
4 6 (11.54%) Development Engineer
4 6 (11.54%) Support Engineer
5 5 (9.62%) Change Manager
5 5 (9.62%) Microsoft Consultant
5 5 (9.62%) Solutions Architect
6 4 (7.69%) Office 365 Manager
6 4 (7.69%) Security Consultant
6 4 (7.69%) Technical Consultant
7 3 (5.77%) Analyst
7 3 (5.77%) Business Analyst
7 3 (5.77%) Development Support Engineer
7 3 (5.77%) DV Cleared Business Analyst
7 3 (5.77%) Field Support Engineer
7 3 (5.77%) Support Consultant
7 3 (5.77%) Windows Consultant
8 2 (3.85%) Network Architect
8 2 (3.85%) Security Architect
Libraries, Frameworks & Software Standards
1 7 (13.46%) .NET
2 4 (7.69%) XML
3 3 (5.77%) 802.1X
3 3 (5.77%) ADO.NET
3 3 (5.77%) Ajax
3 3 (5.77%) ASP.NET
3 3 (5.77%) FastCGI
3 3 (5.77%) LINQ
3 3 (5.77%) REST
3 3 (5.77%) RSS
3 3 (5.77%) WCF
3 3 (5.77%) Windows Identity Foundation
3 3 (5.77%) WPF
4 2 (3.85%) DCOM
5 1 (1.92%) CGI
Miscellaneous
1 8 (15.38%) Clustering
2 3 (5.77%) Client/Server
2 3 (5.77%) Cyberthreat
2 3 (5.77%) Management Information System
3 2 (3.85%) BYOD
3 2 (3.85%) Computer Science
3 2 (3.85%) PKI
4 1 (1.92%) Public Cloud
Operating Systems
1 22 (42.31%) Windows
2 7 (13.46%) Windows Server
3 2 (3.85%) Windows 10
Processes & Methodologies
1 25 (48.08%) ITIL
2 24 (46.15%) Service Management
3 14 (26.92%) Project Management
4 11 (21.15%) Escalation Management
4 11 (21.15%) Project Governance
5 6 (11.54%) High Availability
6 5 (9.62%) Business Intelligence
6 5 (9.62%) Change Management
6 5 (9.62%) Performance Tuning
6 5 (9.62%) Problem Management
7 4 (7.69%) Cybersecurity
7 4 (7.69%) Performance Optimisation
7 4 (7.69%) Presales
7 4 (7.69%) SIEM
7 4 (7.69%) Software Architecture
8 3 (5.77%) Information Assurance
8 3 (5.77%) Network Optimisation
8 3 (5.77%) Performance Monitoring
8 3 (5.77%) Stakeholder Engagement
8 3 (5.77%) Waterfall
Programming Languages
1 14 (26.92%) SQL
2 9 (17.31%) T-SQL
3 8 (15.38%) PowerShell
4 7 (13.46%) C
5 6 (11.54%) VBScript
6 4 (7.69%) C#
7 3 (5.77%) Java
7 3 (5.77%) JavaScript
7 3 (5.77%) PHP
7 3 (5.77%) Python
7 3 (5.77%) Ruby
Qualifications
1 34 (65.38%) Degree
2 24 (46.15%) MCITP
2 24 (46.15%) MCTS
2 24 (46.15%) Microsoft Certification
3 3 (5.77%) CEH
3 3 (5.77%) CISM
3 3 (5.77%) CISSP
3 3 (5.77%) DV Cleared
3 3 (5.77%) SANS
3 3 (5.77%) Security Cleared
4 1 (1.92%) CCIE
4 1 (1.92%) Cisco Certification
Quality Assurance & Compliance
1 11 (21.15%) Data Quality
2 3 (5.77%) ISO/IEC 27001
System Software
1 13 (25.00%) Active Directory
2 5 (9.62%) BitLocker
2 5 (9.62%) Terminal Server
3 3 (5.77%) Hyper-V
3 3 (5.77%) UAG
3 3 (5.77%) Virtual Machines
Systems Management
1 16 (30.77%) Microsoft Intune
2 7 (13.46%) SCCM
3 6 (11.54%) WSUS
4 5 (9.62%) WMI
5 4 (7.69%) Microsoft Clustering
5 4 (7.69%) SCOM
6 3 (5.77%) SCVMM
7 1 (1.92%) Forefront Identity Manager
Vendors
1 23 (44.23%) Microsoft
2 9 (17.31%) Citrix
3 6 (11.54%) Cisco
4 4 (7.69%) VMware
5 2 (3.85%) Aruba
5 2 (3.85%) HP
5 2 (3.85%) Juniper
5 2 (3.85%) Ruckus Wireless