The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 118 117 103
Rank change year-on-year
-1 -14
Contract jobs requiring a Service Desk Analyst 11 12 9
As % of all contract IT jobs located in Scotland 0.34% 0.43% 0.36%
As % of the Job Titles category 0.37% 0.47% 0.39%
Number of daily rates quoted 5 2 4
Average daily rate
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£115 £114 £133
Average daily rate % change year-on-year
+1.09% -14.15%
90% offered a daily rate of more than £97 £113 £115
10% offered a daily rate of more than £152 £115 £165
UK excluding London average daily rate £120 £125 £110
% change year-on-year
-4.00% +13.63%
Number of hourly rates quoted 2 5 1
Average hourly rate £17.25 £11.50 £10.00
Average hourly rate % change year-on-year
+50.00% +15.00%
UK excluding London average hourly rate £13.50 £12.62 £13.50
% change year-on-year
+6.97% -6.51%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Scotland
Contract IT job ads with a match in the
Job Titles category
3004 2561 2327
As % of all contract IT jobs located in Scotland 92.63% 92.42% 93.64%
Number of daily rates quoted 1559 1299 1128
Average daily rate £365 £375 £350
Average daily rate % change year-on-year
-2.66% +7.14%
90% offered a daily rate of more than £255 £225 £200
10% offered a daily rate of more than £475 £500 £483
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 63 48 84
Average hourly rate £21.00 £18.00 £14.50
Average hourly rate % change year-on-year
+16.66% +24.13%
90% offered a hourly rate of more than £9.50 £11.15 £9.00
10% offered a hourly rate of more than £55.00 £44.50 £32.50
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Daily Rate Trend in Scotland

Service Desk Analyst
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Hourly Rate Trend in Scotland

Service Desk Analyst
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 27 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +7 3 £175 - 4
Edinburgh -15 3 £118 +4.44%
North Lanarkshire - 2 £104 -
Renfrewshire +7 1 - -
Lanarkshire -9 1 £103 -10.86%
West Lothian - 1 - - 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 27 August 2015, IT contractor jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 18 (66.67%) Windows
2 15 (55.56%) Active Directory
3 14 (51.85%) MS Office
4 12 (44.44%) Microsoft
5 11 (40.74%) Windows XP
6 9 (33.33%) MS Exchange
7 8 (29.63%) ITIL
7 8 (29.63%) Windows 7
8 5 (18.52%) MS Excel
9 4 (14.81%) SLA
9 4 (14.81%) Windows 8
9 4 (14.81%) Incident Management
10 3 (11.11%) Finance
10 3 (11.11%) Law
10 3 (11.11%) Legal
10 3 (11.11%) ServiceNow
10 3 (11.11%) WorkSite
10 3 (11.11%) Time Management
10 3 (11.11%) VPN
10 3 (11.11%) LAN
10 3 (11.11%) WAN
10 3 (11.11%) SharePoint
10 3 (11.11%) Citrix
10 3 (11.11%) Blackberry
11 2 (7.41%) Remedy
11 2 (7.41%) Systems Management Server (SMS)
11 2 (7.41%) Peregrine
11 2 (7.41%) Lotus
11 2 (7.41%) Service Management
11 2 (7.41%) IBM Notes

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 27 August 2015, IT contractor jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (33.33%) MS Exchange
2 3 (11.11%) WorkSite
2 3 (11.11%) SharePoint
3 2 (7.41%) IBM Notes
4 1 (3.70%) Lync
Applications
1 14 (51.85%) MS Office
2 5 (18.52%) MS Excel
Business Applications
1 1 (3.70%) assyst
Cloud Services
1 1 (3.70%) SaaS
Communications & Networking
1 3 (11.11%) LAN
1 3 (11.11%) WAN
1 3 (11.11%) VPN
2 1 (3.70%) TCP/IP
Development Applications
1 1 (3.70%) ClearQuest
General
1 3 (11.11%) Finance
1 3 (11.11%) Law
1 3 (11.11%) Legal
2 1 (3.70%) Banking
Miscellaneous
1 3 (11.11%) Blackberry
2 2 (7.41%) Client/Server
3 1 (3.70%) Management Information System
3 1 (3.70%) Analytical Skills
Operating Systems
1 18 (66.67%) Windows
2 11 (40.74%) Windows XP
3 8 (29.63%) Windows 7
4 4 (14.81%) Windows 8
5 1 (3.70%) Windows Server 2003
Processes & Methodologies
1 8 (29.63%) ITIL
2 4 (14.81%) Incident Management
3 3 (11.11%) Time Management
4 2 (7.41%) Service Management
5 1 (3.70%) Process Management
5 1 (3.70%) Service Delivery
5 1 (3.70%) ITSM
5 1 (3.70%) Stakeholder Management
5 1 (3.70%) ITIL V3
5 1 (3.70%) Continuous Improvement
5 1 (3.70%) CRM
5 1 (3.70%) E-Commerce
Qualifications
1 1 (3.70%) HND
1 1 (3.70%) Degree
Quality Assurance & Compliance
1 4 (14.81%) SLA
System Software
1 15 (55.56%) Active Directory
Systems Management
1 2 (7.41%) Systems Management Server (SMS)
1 2 (7.41%) ServiceCenter
1 2 (7.41%) SCCM
Vendors
1 12 (44.44%) Microsoft
2 3 (11.11%) Citrix
2 3 (11.11%) ServiceNow
3 2 (7.41%) Peregrine
3 2 (7.41%) Lotus
3 2 (7.41%) Remedy
4 1 (3.70%) Novell
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