The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 111 107 98
Rank change year-on-year
-4 -9
Contract jobs requiring a Service Desk Analyst 12 13 9
As % of all contract IT jobs located in Scotland 0.46% 0.52% 0.35%
As % of the Job Titles category 0.50% 0.55% 0.37%
Number of daily rates quoted 2 2 0
Average daily rate
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of your Daily Rate
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£119 £143 -
Average daily rate % change year-on-year
-17.03% -
UK excluding London average daily rate £125 £112 £110
% change year-on-year
+11.73% +1.70%
Number of hourly rates quoted 5 6 1
Average hourly rate £11.00 £10.75 £13.50
Average hourly rate % change year-on-year
+2.32% -20.37%
UK excluding London average hourly rate £14.50 £12.50 £13.00
% change year-on-year
+16.00% -3.84%
Job Titles Category
Scotland
Contract IT job ads with a match in the
Job Titles category
2398 2350 2438
As % of all contract IT jobs located in Scotland 91.01% 93.74% 93.99%
Number of daily rates quoted 1279 1121 1118
Average daily rate £360 £355 £338
Average daily rate % change year-on-year
+1.40% +5.18%
90% offered a daily rate of more than £240 £215 £225
10% offered a daily rate of more than £478 £500 £450
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 60 71 103
Average hourly rate £18.00 £14.00 £17.25
Average hourly rate % change year-on-year
+28.57% -18.84%
90% offered a hourly rate of more than £11.50 £9.00 £11.00
10% offered a hourly rate of more than £42.00 £24.00 £33.10
UK excluding London average hourly rate £16.50 £17.35 £18.00
% change year-on-year
-4.89% -3.61%
Service Desk Analyst
UK

Service Desk Analyst
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Scotland

Service Desk Analyst
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Daily Rate Trend in Scotland

Service Desk Analyst
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst Hourly Rate Trend in Scotland

Service Desk Analyst
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -17 4 £123 +10.11%
Glasgow +2 3 - - 1
Aberdeen - - - - 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Scotland

For the 6 months to 10 July 2014, IT contractor jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 17 (65.38%) Active Directory
2 16 (61.54%) Windows
3 12 (46.15%) MS Office
3 12 (46.15%) Windows XP
4 11 (42.31%) Microsoft
5 8 (30.77%) Windows Server 2003
5 8 (30.77%) MS Exchange
5 8 (30.77%) ITIL
5 8 (30.77%) Windows Server 2008
6 6 (23.08%) Microsoft Certification
7 5 (19.23%) Incident Management
8 4 (15.38%) Exchange Server 2007
8 4 (15.38%) Windows 7
8 4 (15.38%) DNS
8 4 (15.38%) MS Excel
8 4 (15.38%) DHCP
9 3 (11.54%) TCP/IP
9 3 (11.54%) LAN
9 3 (11.54%) SQL
9 3 (11.54%) Hyper-V
9 3 (11.54%) MCDST
10 2 (7.69%) AS400
10 2 (7.69%) Migration
10 2 (7.69%) Degree
10 2 (7.69%) German Language
10 2 (7.69%) iSeries
10 2 (7.69%) Client/Server
10 2 (7.69%) HND
10 2 (7.69%) WAN
10 2 (7.69%) Symantec

Service Desk Analyst
Top Related IT Skills in Scotland by Category

For the 6 months to 10 July 2014, IT contractor jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (30.77%) MS Exchange
2 4 (15.38%) Exchange Server 2007
3 1 (3.85%) Exchange Server 2010
3 1 (3.85%) SharePoint
Applications
1 12 (46.15%) MS Office
2 4 (15.38%) MS Excel
Communications & Networking
1 4 (15.38%) DHCP
1 4 (15.38%) DNS
2 3 (11.54%) TCP/IP
2 3 (11.54%) LAN
3 2 (7.69%) WAN
4 1 (3.85%) VoIP
4 1 (3.85%) VPN
Database & Business Intelligence
1 1 (3.85%) SQL Server
1 1 (3.85%) SQL Server 2005
1 1 (3.85%) SQL Server 2008
General
1 2 (7.69%) German Language
2 1 (3.85%) Italian Language
2 1 (3.85%) Games
Libraries, Frameworks & Software Standards
1 1 (3.85%) EDI
Miscellaneous
1 2 (7.69%) Client/Server
1 2 (7.69%) AS400
1 2 (7.69%) iSeries
2 1 (3.85%) PDA
2 1 (3.85%) Fat Client
2 1 (3.85%) Thin Client
Operating Systems
1 16 (61.54%) Windows
2 12 (46.15%) Windows XP
3 8 (30.77%) Windows Server 2003
3 8 (30.77%) Windows Server 2008
4 4 (15.38%) Windows 7
5 1 (3.85%) Apple iOS
Processes & Methodologies
1 8 (30.77%) ITIL
2 5 (19.23%) Incident Management
3 2 (7.69%) Project Management
3 2 (7.69%) Migration
Programming Languages
1 3 (11.54%) SQL
Qualifications
1 6 (23.08%) Microsoft Certification
2 3 (11.54%) MCDST
3 2 (7.69%) Degree
3 2 (7.69%) HND
4 1 (3.85%) CCNA
4 1 (3.85%) Cisco Certification
4 1 (3.85%) A+ Certification
4 1 (3.85%) ITIL Certification
4 1 (3.85%) MCP
Quality Assurance & Compliance
1 1 (3.85%) SLA
System Software
1 17 (65.38%) Active Directory
2 3 (11.54%) Hyper-V
Systems Management
1 1 (3.85%) SCCM
1 1 (3.85%) SCOM
Vendors
1 11 (42.31%) Microsoft
2 2 (7.69%) Avaya
2 2 (7.69%) Symantec
3 1 (3.85%) Novell
3 1 (3.85%) Apple