Scotland Service Desk Analyst Contracts

The table below looks at the demand for the Service Desk Analyst role in IT contracts within the Scotland region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 September 2008 with a comparison to the same period last year.

Service Desk Analyst
Location Aberdeen Andover Basildon Basingstoke Bath Bedford Bedfordshire Bellshill Berkshire Birmingham Bristol Buckinghamshire Camberley Cambridge Cambridgeshire Cardiff Chelmsford City of London Coventry Crawley Derby Derbyshire Dorking Dudley Durham East Midlands East of England East Sussex Eastleigh Edinburgh England Essex Folkestone Glasgow Gloucester Gloucestershire Hampshire Hartlepool Hastings Havant Hertfordshire High Wycombe Kent Kingswinford Leeds Leicester Leicestershire Livingston London Lutterworth Manchester Milton Keynes Newcastle Norfolk North East North Lanarkshire North West North Yorkshire Norwich Nottingham Nottinghamshire Portsmouth Reading Reigate Romford Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Stockton-on-Tees Suffolk Surrey Swindon Telford Tyne and Wear UK Uxbridge Wales Warwick Warwickshire West Lothian West Midlands West Sussex West Yorkshire Wiltshire Wokingham Wolverhampton Worthing Yorkshire	3 months to 5 Sep 2008	Same period last year
Rank	91	103
Rank change on same period last year	+12
Matching contract IT job ads	12	24
As % of all UK contract IT job ads sampled	0.016 %	0.024 %
As % of the category below	0.526 %	0.689 %
Daily rates quoted	1	3
Average minimum daily rate	£160	£170
Average daily rate	£170	£170
% change on same period last year	-
Average maximum daily rate	£180	£170
UK excluding London average daily rate	£122	£116
% change on same period last year	+5.81 %
Hourly rates quoted	1	9
Average minimum hourly rate	£17.00	£10.11
Average hourly rate	£17.00	£10.72
% change on same period last year	+58.54 %
Average maximum hourly rate	£17.00	£11.33
UK excluding London average hourly rate	£13.10	£11.57
% change on same period last year	+13.28 %
Job Titles Scotland
Matching contract IT job ads	2280	3482
As % of all UK contract IT job ads sampled	3.082 %	3.434 %
Daily rates quoted	523	683
Average minimum daily rate	£290	£299
Average daily rate	£314	£317
% change on same period last year	-0.71 %
Average maximum daily rate	£339	£334
UK excluding London average daily rate	£355	£355
% change on same period last year	-0.15 %
Hourly rates quoted	156	224
Average minimum hourly rate	£21.15	£19.69
Average hourly rate	£22.80	£20.93
% change on same period last year	+8.94 %
Average maximum hourly rate	£24.45	£22.16
UK excluding London average hourly rate	£23.85	£25.69
% change on same period last year	-7.14 %
Service Desk Analyst UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Desk Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Desk Analyst across the Scotland region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Scotland region.

Service Desk Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 3 months to 5 September 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
West Lothian	-	3	-	-
Glasgow	+7	2	-	-
Aberdeen	+4	2	-	-
North Lanarkshire	-	1	-	-
Edinburgh	+6	1	-	-

Service Desk Analyst UK

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 5 September 2008, IT contractor jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 28 (51.85 %) Windows 2 19 (35.19 %) Microsoft 3 18 (33.33 %) Lotus 3 18 (33.33 %) MS Office 4 17 (31.48 %) Finance 5 15 (27.78 %) Lotus Notes 5 15 (27.78 %) Windows XP 6 13 (24.07 %) Active Directory 7 11 (20.37 %) MS Excel 8 8 (14.81 %) HNC 8 8 (14.81 %) HND 8 8 (14.81 %) Windows Server 2003 8 8 (14.81 %) Remedy 8 8 (14.81 %) Service Delivery 9 7 (12.96 %) Novell

10 6 (11.11 %) Microsoft Certification 10 6 (11.11 %) MCP 10 6 (11.11 %) Windows 2000 10 6 (11.11 %) MCSE 10 6 (11.11 %) MCDST 11 4 (7.407 %) ITIL 12 3 (5.556 %) Service Management 12 3 (5.556 %) NetWare 13 2 (3.704 %) Education 13 2 (3.704 %) MS Exchange 13 2 (3.704 %) Cisco 14 1 (1.852 %) CCNA 14 1 (1.852 %) Intel 14 1 (1.852 %) BusinessObjects 14 1 (1.852 %) Cisco Certification

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 5 September 2008, IT contractor jobs across the Scotland region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms 1 15 (27.78 %) Lotus Notes 2 2 (3.704 %) MS Exchange	Applications 1 18 (33.33 %) MS Office 2 11 (20.37 %) MS Excel
Communications & Networking 1 1 (1.852 %) LAN	Database & Business Intelligence 1 1 (1.852 %) SQL Server 1 1 (1.852 %) BusinessObjects
General 1 17 (31.48 %) Finance 2 2 (3.704 %) Education	Operating Systems 1 28 (51.85 %) Windows 2 15 (27.78 %) Windows XP 3 8 (14.81 %) Windows Server 2003 4 6 (11.11 %) Windows 2000 5 3 (5.556 %) NetWare 6 1 (1.852 %) Windows NT 6 1 (1.852 %) Windows Vista
Processes & Methodologies 1 8 (14.81 %) Service Delivery 2 4 (7.407 %) ITIL 3 3 (5.556 %) Service Management 4 1 (1.852 %) Business Intelligence 4 1 (1.852 %) Change Management 4 1 (1.852 %) ITSM 4 1 (1.852 %) Incident Management	Qualifications 1 8 (14.81 %) HNC 1 8 (14.81 %) HND 2 6 (11.11 %) MCSE 2 6 (11.11 %) Microsoft Certification 2 6 (11.11 %) MCDST 2 6 (11.11 %) MCP 3 1 (1.852 %) CCNA 3 1 (1.852 %) Cisco Certification
System Software 1 13 (24.07 %) Active Directory	Vendors 1 19 (35.19 %) Microsoft 2 18 (33.33 %) Lotus 3 8 (14.81 %) Remedy 4 7 (12.96 %) Novell 5 2 (3.704 %) Cisco 6 1 (1.852 %) Intel 6 1 (1.852 %) Oracle 6 1 (1.852 %) Business Objects