The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the Somerset region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Somerset region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 33 - -
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 1 0 0
As % of all contract IT jobs located in Somerset 0.546% - -
As % of the Processes & Methodologies category 0.917% - -
Number of daily rates quoted 0 0 0
Average daily rate - - -
UK excluding London average daily rate £375 £400 £258
% change year-on-year
-6.25% +55.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £45.00 £16.17
% change year-on-year
- +178.37%
All Processes & Methodologies
Somerset
Contract IT job ads with a match in the
Processes & Methodologies category
109 115 121
As % of all contract IT jobs located in Somerset 59.56% 66.47% 57.89%
Number of daily rates quoted 52 59 56
Average daily rate £325 £400 £350
Average daily rate % change year-on-year
-18.75% +14.28%
90% offered a daily rate of more than £250 £253 £220
10% offered a daily rate of more than £458 £433 £500
UK excluding London average daily rate £370 £365 £375
% change year-on-year
+1.36% -2.66%
Number of hourly rates quoted 5 4 13
Average hourly rate £17.50 £25.00 £15.50
Average hourly rate % change year-on-year
-30.00% +61.29%
90% offered a hourly rate of more than £9.05 £22.00 £13.80
10% offered a hourly rate of more than £19.00 £26.50 £31.00
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
Customer Engagement
South West

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Somerset region as a proportion of the total demand within the Processes & Methodologies category.

Somerset Customer Engagement Jobs Demand Trend

Customer Engagement
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Somerset region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Bath - - - -
Customer Engagement
South West

Customer Engagement
Top 15 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the Somerset region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 1 (100.00%) ITIL
1 1 (100.00%) PRINCE2
1 1 (100.00%) SOA
1 1 (100.00%) SLA
1 1 (100.00%) ISEB
1 1 (100.00%) Service Management
1 1 (100.00%) Service Delivery
1 1 (100.00%) ITSM
1 1 (100.00%) Content Management
1 1 (100.00%) CIPD
1 1 (100.00%) Continuous Integration
1 1 (100.00%) Performance Management
1 1 (100.00%) SC Cleared
1 1 (100.00%) BC Cleared
1 1 (100.00%) Security Cleared

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the Somerset region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Job Titles
1 1 (100.00%) Development Manager
1 1 (100.00%) Systems Development Manager
1 1 (100.00%) Systems Manager
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) PRINCE2
1 1 (100.00%) SOA
1 1 (100.00%) Service Management
1 1 (100.00%) Service Delivery
1 1 (100.00%) ITSM
1 1 (100.00%) Content Management
1 1 (100.00%) Continuous Integration
1 1 (100.00%) Performance Management
Qualifications
1 1 (100.00%) ISEB
1 1 (100.00%) CIPD
1 1 (100.00%) SC Cleared
1 1 (100.00%) BC Cleared
1 1 (100.00%) Security Cleared
Quality Assurance & Compliance
1 1 (100.00%) SLA
Taunton, South West
Main Duties/ Responsibilities * Identifying and delivery against strategic direction for the group in-line with wider strategy and agreeing with Service and Support Group Manager* Working with technical...
Capita Resourcing
Posted: 3 June 2013
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