The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 242 230 219
Rank change year-on-year
-12 -11
Contract jobs citing Cisco ICM 12 1 1
As % of all contract IT jobs located in the South East 0.13% 0.012% 0.013%
As % of the Communications & Networking category 0.65% 0.069% 0.063%
Number of daily rates quoted 2 0 0
Average daily rate
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of your Daily Rate
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£413 - -
UK excluding London average daily rate £375 £495 £550
% change year-on-year
-24.24% -10.00%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £11.00
UK excluding London average hourly rate - - £11.00
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the South East region.

Communications & Networking Category
South East
Contract IT job ads with a match in the
Communications & Networking category
1859 1450 1585
As % of all contract IT jobs located in the South East 20.13% 17.21% 20.94%
Number of daily rates quoted 893 611 622
Average daily rate £350 £360 £325
Average daily rate % change year-on-year
-2.77% +10.76%
90% offered a daily rate of more than £180 £225 £165
10% offered a daily rate of more than £475 £475 £450
UK excluding London average daily rate £350 £350 £325
% change year-on-year
- +7.69%
Number of hourly rates quoted 105 115 163
Average hourly rate £32.50 £21.00 £19.13
Average hourly rate % change year-on-year
+54.76% +9.77%
90% offered a hourly rate of more than £13.50 £13.00 £11.39
10% offered a hourly rate of more than £55.00 £45.00 £47.50
UK excluding London average hourly rate £26.00 £19.50 £22.50
% change year-on-year
+33.33% -13.33%

Cisco ICM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the South East region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the South East

Cisco ICM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the South East region.

Cisco ICM Daily Rate Trend in the South East

Cisco ICM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM across the South East region.

Cisco ICM Hourly Rate Trend in the South East

Cisco ICM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the South East region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire - 12 £413 -
Buckinghamshire - - - -
Cisco ICM
England

Cisco ICM
Top 30 Related IT Skills in the South East

For the 6 months to 23 January 2015, IT contractor jobs across the South East region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 13 (100.00%) Cisco
2 8 (61.54%) Cisco CUCM
3 7 (53.85%) Cisco UCCE
4 4 (30.77%) IP Telephony
5 3 (23.08%) Change Management
5 3 (23.08%) Wireless
5 3 (23.08%) Finance
5 3 (23.08%) Cisco IPCC
5 3 (23.08%) IVR
6 2 (15.38%) Avaya
6 2 (15.38%) CTI
6 2 (15.38%) SQL
7 1 (7.69%) Lync
7 1 (7.69%) Cisco UCCX
7 1 (7.69%) NetScaler
7 1 (7.69%) Verint
7 1 (7.69%) CA Spectrum
7 1 (7.69%) Cisco ICM Scripting
7 1 (7.69%) Line Management
7 1 (7.69%) Speech Recognition
7 1 (7.69%) Software Testing
7 1 (7.69%) Mitel
7 1 (7.69%) Network Design
7 1 (7.69%) Penetration Testing
7 1 (7.69%) Problem Management
7 1 (7.69%) Release Management
7 1 (7.69%) Security Testing
7 1 (7.69%) VMware Infrastructure
7 1 (7.69%) Information Assurance
7 1 (7.69%) HP Quality Center

Cisco ICM
Top Related IT Skills in the South East by Category

For the 6 months to 23 January 2015, IT contractor jobs across the South East region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.69%) Lync
Applications
1 1 (7.69%) MS Excel
Communications & Networking
1 4 (30.77%) IP Telephony
2 3 (23.08%) Wireless
3 2 (15.38%) CTI
4 1 (7.69%) NetScaler
4 1 (7.69%) PBX
4 1 (7.69%) Firewall
General
1 3 (23.08%) Finance
2 1 (7.69%) Telecoms
Job Titles
1 6 (46.15%) Cisco Engineer
2 5 (38.46%) Voice Engineer
2 5 (38.46%) Analyst
3 4 (30.77%) Cisco Voice Engineer
4 3 (23.08%) Telephony Analyst
4 3 (23.08%) Integration Analyst
5 2 (15.38%) Network Analyst
5 2 (15.38%) Support Engineer
5 2 (15.38%) Cisco Support
5 2 (15.38%) Cisco Support Engineer
6 1 (7.69%) Delivery Manager
6 1 (7.69%) Environment Manager
6 1 (7.69%) Test Analyst
Miscellaneous
1 3 (23.08%) IVR
2 1 (7.69%) Social Media
Operating Systems
1 1 (7.69%) UNIX
1 1 (7.69%) Windows
1 1 (7.69%) Linux
Processes & Methodologies
1 3 (23.08%) Change Management
2 1 (7.69%) Cisco ICM Scripting
2 1 (7.69%) Line Management
2 1 (7.69%) Speech Recognition
2 1 (7.69%) Software Testing
2 1 (7.69%) Network Design
2 1 (7.69%) Penetration Testing
2 1 (7.69%) Problem Management
2 1 (7.69%) Release Management
2 1 (7.69%) Security Testing
2 1 (7.69%) Information Assurance
2 1 (7.69%) CRM
2 1 (7.69%) CAD
2 1 (7.69%) Configuration Management
2 1 (7.69%) Service Management
2 1 (7.69%) Migration
2 1 (7.69%) Contact Management
Programming Languages
1 2 (15.38%) SQL
Qualifications
1 1 (7.69%) Cisco Certification
System Software
1 1 (7.69%) VMware Infrastructure
1 1 (7.69%) Active Directory
Systems Management
1 8 (61.54%) Cisco CUCM
2 7 (53.85%) Cisco UCCE
3 3 (23.08%) Cisco IPCC
4 1 (7.69%) Cisco UCCX
4 1 (7.69%) CA Spectrum
4 1 (7.69%) HP Quality Center
Vendors
1 13 (100.00%) Cisco
2 2 (15.38%) Avaya
3 1 (7.69%) Verint
3 1 (7.69%) Mitel
3 1 (7.69%) Oracle
3 1 (7.69%) Remedy
3 1 (7.69%) Microsoft
3 1 (7.69%) Citrix
3 1 (7.69%) CA
3 1 (7.69%) VMware