The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 267 247 235
Rank change year-on-year
-20 -12
Contract jobs citing Cisco ICM 3 4 2
As % of all contract IT jobs located in the South East 0.030% 0.044% 0.023%
As % of the Communications & Networking category 0.17% 0.22% 0.12%
Number of daily rates quoted 0 4 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
- £286 £300
Average daily rate % change year-on-year
- -4.58%
UK excluding London average daily rate £438 £333 £300
% change year-on-year
+31.57% +10.83%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the South East region.

Communications & Networking Category
South East
Contract IT job ads with a match in the
Communications & Networking category
1817 1815 1613
As % of all contract IT jobs located in the South East 18.34% 19.84% 18.45%
Number of daily rates quoted 974 859 741
Average daily rate £350 £347 £350
Average daily rate % change year-on-year
+0.72% -0.72%
90% offered a daily rate of more than £225 £220 £190
10% offered a daily rate of more than £480 £475 £473
UK excluding London average daily rate £350 £338 £325
% change year-on-year
+3.70% +3.84%
Number of hourly rates quoted 129 97 102
Average hourly rate £27.00 £20.21 £22.50
Average hourly rate % change year-on-year
+33.63% -10.20%
90% offered a hourly rate of more than £13.00 £13.00 £13.50
10% offered a hourly rate of more than £47.83 £50.00 £37.50
UK excluding London average hourly rate £21.53 £22.50 £23.50
% change year-on-year
-4.33% -4.25%

Cisco ICM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the South East region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the South East

Cisco ICM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the South East region.

Cisco ICM Daily Rate Trend in the South East

Cisco ICM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM across the South East region.

Cisco ICM Hourly Rate Trend in the South East

Cisco ICM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the South East region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -2 3 - -
Cisco ICM
England

Cisco ICM
Top 30 Related IT Skills in the South East

For the 6 months to 28 August 2015, IT contractor jobs across the South East region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 18 (100.00%) Cisco
2 12 (66.67%) Cisco UCCE
3 7 (38.89%) VMware
4 6 (33.33%) Telecoms
5 5 (27.78%) Project Management
5 5 (27.78%) MS Project
5 5 (27.78%) Unified Communications
5 5 (27.78%) PCI DSS
5 5 (27.78%) VMware Infrastructure
5 5 (27.78%) Software Testing
5 5 (27.78%) Test Planning
5 5 (27.78%) Cisco ICM Scripting
5 5 (27.78%) Data Centre
6 4 (22.22%) Project Planning
6 4 (22.22%) Cisco IPCC
6 4 (22.22%) Microsoft
6 4 (22.22%) VXML
6 4 (22.22%) IP Telephony
7 3 (16.67%) Stakeholder Management
7 3 (16.67%) SQL
7 3 (16.67%) MS Office
7 3 (16.67%) Linux
7 3 (16.67%) MS Excel
7 3 (16.67%) Social Media
7 3 (16.67%) Speech Recognition
7 3 (16.67%) Mentoring
7 3 (16.67%) People Management
7 3 (16.67%) Cisco UCCX
7 3 (16.67%) Cisco CUCM
7 3 (16.67%) Verint

Cisco ICM
Top Related IT Skills in the South East by Category

For the 6 months to 28 August 2015, IT contractor jobs across the South East region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Applications
1 5 (27.78%) MS Project
2 3 (16.67%) MS Office
2 3 (16.67%) MS Excel
Communications & Networking
1 5 (27.78%) Unified Communications
2 4 (22.22%) IP Telephony
3 2 (11.11%) VoIP
3 2 (11.11%) CTI
4 1 (5.56%) Wireless
General
1 6 (33.33%) Telecoms
Job Titles
1 6 (33.33%) Project Manager
2 4 (22.22%) Consultant
2 4 (22.22%) Cisco Consultant
3 3 (16.67%) Delivery Manager
3 3 (16.67%) Unified Communications Manager
4 2 (11.11%) Cisco Engineer
4 2 (11.11%) Analyst
4 2 (11.11%) Voice Engineer
4 2 (11.11%) Voice Consultant
4 2 (11.11%) Cisco Voice Engineer
4 2 (11.11%) Cisco Voice Consultant
5 1 (5.56%) Voice Network Engineer
5 1 (5.56%) ICM Engineer
5 1 (5.56%) Voice Project Manager
5 1 (5.56%) Network Engineer
5 1 (5.56%) Support Analyst
5 1 (5.56%) Cisco Network Engineer
5 1 (5.56%) Network Specialist
5 1 (5.56%) Cisco Support
5 1 (5.56%) Cisco Analyst
Libraries, Frameworks & Software Standards
1 4 (22.22%) VXML
Miscellaneous
1 5 (27.78%) Data Centre
2 3 (16.67%) Social Media
3 2 (11.11%) IVR
Operating Systems
1 3 (16.67%) Linux
2 2 (11.11%) Windows
Processes & Methodologies
1 5 (27.78%) Project Management
1 5 (27.78%) Software Testing
1 5 (27.78%) Cisco ICM Scripting
1 5 (27.78%) Test Planning
2 4 (22.22%) Project Planning
3 3 (16.67%) Stakeholder Management
3 3 (16.67%) Speech Recognition
3 3 (16.67%) Mentoring
3 3 (16.67%) People Management
4 2 (11.11%) Service Delivery
4 2 (11.11%) PRINCE2
4 2 (11.11%) CRM
5 1 (5.56%) Contact Management
5 1 (5.56%) Supplier Management
Programming Languages
1 3 (16.67%) SQL
2 2 (11.11%) VBScript
2 2 (11.11%) Java
Qualifications
1 2 (11.11%) Degree
1 2 (11.11%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (27.78%) PCI DSS
System Software
1 5 (27.78%) VMware Infrastructure
Systems Management
1 12 (66.67%) Cisco UCCE
2 4 (22.22%) Cisco IPCC
3 3 (16.67%) Cisco UCCX
3 3 (16.67%) Cisco CUCM
Vendors
1 18 (100.00%) Cisco
2 7 (38.89%) VMware
3 4 (22.22%) Microsoft
4 3 (16.67%) Verint
5 2 (11.11%) Genesys