The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 28 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 232 243 230
Rank change year-on-year
+11 -13
Contract jobs citing Customer Engagement 30 30 17
As % of all contract IT jobs located in the South East 0.34% 0.31% 0.18%
As % of the Processes & Methodologies category 0.42% 0.39% 0.24%
Number of daily rates quoted 11 17 8
Median daily rate £450 £355 £393
Median daily rate % change year-on-year
+26.76% -9.55%
90% offered a daily rate of more than £350 £298 £362
10% offered a daily rate of more than £625 £478 £483
UK excluding London median daily rate £425 £355 £361
% change year-on-year
+19.71% -1.73%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £11.00
UK excluding London median hourly rate - £59.50 £11.00
% change year-on-year
- +440.90%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7200 7654 7048
As % of all contract IT jobs located in the South East 81.55% 79.92% 76.65%
Number of daily rates quoted 4355 4587 3874
Median daily rate £420 £398 £375
Median daily rate % change year-on-year
+5.47% +6.19%
90% offered a daily rate of more than £290 £275 £243
10% offered a daily rate of more than £538 £505 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 258 245 254
Median hourly rate £39.50 £24.00 £25.00
Median hourly rate % change year-on-year
+64.58% -4.00%
90% offered a hourly rate of more than £12.50 £12.82 £13.00
10% offered a hourly rate of more than £58.04 £50.00 £55.00
UK excluding London median hourly rate £30.00 £30.00 £26.98
% change year-on-year
- +11.21%

Customer Engagement
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 28 July 2016.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +15 23 £450 +12.50% 2
East Sussex +11 3 - -
Oxfordshire +8 1 £625 - 1
Buckinghamshire +4 1 £431 +23.14% 3
Hampshire -3 1 £330 -14.00% 2
Surrey -4 1 £350 -0.70%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 28 July 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 36 (48.65%) Degree
2 30 (40.54%) ITIL
3 28 (37.84%) Service Management
4 25 (33.78%) Microsoft
5 23 (31.08%) Microsoft Certification
5 23 (31.08%) MCTS
5 23 (31.08%) MCITP
6 21 (28.38%) Microsoft Azure
6 21 (28.38%) DNS
6 21 (28.38%) Windows
7 19 (25.68%) Office 365
8 17 (22.97%) Project Management
8 17 (22.97%) MS Excel
8 17 (22.97%) SQL
9 16 (21.62%) Microsoft Intune
10 14 (18.92%) Active Directory
11 12 (16.22%) Data Quality
12 11 (14.86%) Project Governance
12 11 (14.86%) IIS
12 11 (14.86%) Escalation Management
13 10 (13.51%) T-SQL
13 10 (13.51%) VPN
14 9 (12.16%) DHCP
14 9 (12.16%) Clustering
14 9 (12.16%) PowerShell
15 8 (10.81%) High Availability
15 8 (10.81%) Security Cleared
15 8 (10.81%) .NET
15 8 (10.81%) SQL Server
15 8 (10.81%) Windows Server

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (14.86%) IIS
2 5 (6.76%) CMS
3 4 (5.41%) MS Exchange
4 3 (4.05%) Skype for Business
5 2 (2.70%) Apache
5 2 (2.70%) Drupal
5 2 (2.70%) Office Communications Server
5 2 (2.70%) SharePoint
6 1 (1.35%) SharePoint Server
Applications
1 17 (22.97%) MS Excel
2 6 (8.11%) MS Office
3 3 (4.05%) Photoshop
4 2 (2.70%) Adobe Illustrator
5 1 (1.35%) MS Project
5 1 (1.35%) MS Visio
Business Applications
1 1 (1.35%) Remedy ITSM
Cloud Services
1 21 (28.38%) Microsoft Azure
2 19 (25.68%) Office 365
3 2 (2.70%) Amazon AWS
3 2 (2.70%) Azure Active Directory
3 2 (2.70%) Cloud Computing
3 2 (2.70%) IaaS
3 2 (2.70%) SaaS
Communications & Networking
1 21 (28.38%) DNS
2 10 (13.51%) VPN
3 9 (12.16%) DHCP
4 6 (8.11%) Wireless
5 5 (6.76%) Firewall
5 5 (6.76%) SSL
5 5 (6.76%) TCP/IP
6 4 (5.41%) Internet
6 4 (5.41%) Intranet
7 3 (4.05%) Bluetooth
7 3 (4.05%) Broadband
7 3 (4.05%) HTTP
7 3 (4.05%) IPsec
7 3 (4.05%) IPv4
7 3 (4.05%) IPv6
7 3 (4.05%) LAN
7 3 (4.05%) MPLS
7 3 (4.05%) WAN
7 3 (4.05%) Wi-Fi
7 3 (4.05%) WiMAX
Database & Business Intelligence
1 8 (10.81%) SQL Server
2 5 (6.76%) Azure SQL Database
2 5 (6.76%) SQL Server Analysis Services
2 5 (6.76%) SQL Server Integration Services
2 5 (6.76%) SQL Server Reporting Services
3 4 (5.41%) Data Warehouse
3 4 (5.41%) Power BI
4 3 (4.05%) Big Data
4 3 (4.05%) Microsoft Analysis Services
4 3 (4.05%) NoSQL
5 2 (2.70%) Hadoop
6 1 (1.35%) PowerCenter
6 1 (1.35%) Relational Database
Development Applications
1 3 (4.05%) Fiddler
1 3 (4.05%) Visual Studio
2 2 (2.70%) Git (software)
3 1 (1.35%) Rational DOORS
General
1 7 (9.46%) Telecoms
2 5 (6.76%) Legal
3 3 (4.05%) Finance
3 3 (4.05%) Marketing
4 1 (1.35%) Pharmaceutical
Job Titles
1 21 (28.38%) Field Engineer
2 14 (18.92%) Architect
2 14 (18.92%) Consultant
3 6 (8.11%) Development Engineer
3 6 (8.11%) Security Consultant
3 6 (8.11%) Solutions Architect
4 5 (6.76%) Analyst
4 5 (6.76%) Change Manager
5 4 (5.41%) Business Analyst
5 4 (5.41%) Developer
5 4 (5.41%) Microsoft Consultant
5 4 (5.41%) Office 365 Manager
5 4 (5.41%) Support Engineer
5 4 (5.41%) Technical Consultant
6 3 (4.05%) Citrix Architect
6 3 (4.05%) Designer
6 3 (4.05%) Development Support Engineer
6 3 (4.05%) DV Cleared Business Analyst
6 3 (4.05%) Service Architect
6 3 (4.05%) VMware Architect
Libraries, Frameworks & Software Standards
1 8 (10.81%) .NET
2 4 (5.41%) XML
3 3 (4.05%) 802.1X
3 3 (4.05%) ADO.NET
3 3 (4.05%) Ajax
3 3 (4.05%) ASP.NET
3 3 (4.05%) FastCGI
3 3 (4.05%) LINQ
3 3 (4.05%) REST
3 3 (4.05%) RSS
3 3 (4.05%) WCF
3 3 (4.05%) Windows Identity Foundation
3 3 (4.05%) WPF
4 2 (2.70%) DCOM
4 2 (2.70%) HTML
5 1 (1.35%) CGI
Miscellaneous
1 9 (12.16%) Clustering
2 4 (5.41%) Cyberthreat
3 3 (4.05%) Client/Server
3 3 (4.05%) e-Learning
3 3 (4.05%) Management Information System
4 2 (2.70%) BYOD
4 2 (2.70%) Computer Science
4 2 (2.70%) Data Centre
4 2 (2.70%) Data Protection Act
4 2 (2.70%) Freedom of Information
4 2 (2.70%) PKI
4 2 (2.70%) User Experience
5 1 (1.35%) Data Integration
5 1 (1.35%) NHS
5 1 (1.35%) Public Cloud
Operating Systems
1 21 (28.38%) Windows
2 8 (10.81%) Windows Server
3 2 (2.70%) Unix
4 1 (1.35%) Apple iOS
4 1 (1.35%) Linux
Processes & Methodologies
1 30 (40.54%) ITIL
2 28 (37.84%) Service Management
3 17 (22.97%) Project Management
4 11 (14.86%) Escalation Management
4 11 (14.86%) Project Governance
5 8 (10.81%) High Availability
6 7 (9.46%) Presales
7 6 (8.11%) Business Intelligence
7 6 (8.11%) Change Management
7 6 (8.11%) Migration
7 6 (8.11%) Performance Tuning
8 5 (6.76%) Web Development
9 4 (5.41%) Agile Software Development
9 4 (5.41%) Cybersecurity
9 4 (5.41%) Performance Optimisation
9 4 (5.41%) Service Design
9 4 (5.41%) SIEM
9 4 (5.41%) Stakeholder Engagement
10 3 (4.05%) Network Optimisation
10 3 (4.05%) Waterfall
Programming Languages
1 17 (22.97%) SQL
2 10 (13.51%) T-SQL
3 9 (12.16%) PowerShell
4 7 (9.46%) C
5 6 (8.11%) VBScript
6 5 (6.76%) C#
6 5 (6.76%) PHP
7 3 (4.05%) Java
7 3 (4.05%) JavaScript
7 3 (4.05%) Python
7 3 (4.05%) Ruby
Qualifications
1 36 (48.65%) Degree
2 23 (31.08%) MCITP
2 23 (31.08%) MCTS
2 23 (31.08%) Microsoft Certification
3 8 (10.81%) Security Cleared
4 5 (6.76%) CISM
4 5 (6.76%) CISSP
5 4 (5.41%) DV Cleared
5 4 (5.41%) SC Cleared
6 3 (4.05%) CEH
6 3 (4.05%) ITIL Certification
6 3 (4.05%) SANS
7 2 (2.70%) CISA
7 2 (2.70%) CLAS
8 1 (1.35%) CCIE
8 1 (1.35%) Cisco Certification
8 1 (1.35%) PMI Certification
8 1 (1.35%) PMP
Quality Assurance & Compliance
1 12 (16.22%) Data Quality
2 6 (8.11%) ISO/IEC 27001
3 2 (2.70%) ISO 9001
3 2 (2.70%) PCI DSS
4 1 (1.35%) SLA
System Software
1 14 (18.92%) Active Directory
2 4 (5.41%) Hyper-V
3 3 (4.05%) Terminal Server
3 3 (4.05%) UAG
3 3 (4.05%) Virtual Machines
4 2 (2.70%) BitLocker
5 1 (1.35%) VMware ESX
5 1 (1.35%) VMware Infrastructure
5 1 (1.35%) XenApp
5 1 (1.35%) XenDesktop
Systems Management
1 16 (21.62%) Microsoft Intune
2 5 (6.76%) Microsoft Clustering
2 5 (6.76%) WMI
3 4 (5.41%) SCCM
3 4 (5.41%) SCOM
3 4 (5.41%) SCVMM
3 4 (5.41%) WSUS
4 1 (1.35%) Forefront Identity Manager
Vendors
1 25 (33.78%) Microsoft
2 5 (6.76%) Citrix
3 4 (5.41%) Cisco
4 3 (4.05%) VMware
5 2 (2.70%) Aruba
5 2 (2.70%) HP
5 2 (2.70%) Juniper
5 2 (2.70%) Ruckus Wireless
6 1 (1.35%) BMC
6 1 (1.35%) CA
6 1 (1.35%) Informatica
6 1 (1.35%) Oracle
6 1 (1.35%) Remedy
6 1 (1.35%) SAP
Hampshire
TEKsystems
Rate: £300 - £350 per day
Posted: 20 hours ago
Reading
Volt
Rate: £30000.00 per annum
Posted: 4 days ago
Crawley, West Sussex
Avios
Rate: Up to £55,000 per annum depending on experience
Posted: 23 days ago