The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 226 211 201
Rank change year-on-year
-15 -10
Contract jobs citing Customer Engagement 32 43 34
As % of all contract IT jobs located in the South East 0.38% 0.45% 0.40%
As % of the Processes & Methodologies category 0.47% 0.59% 0.54%
Number of daily rates quoted 21 27 22
Average daily rate £450 £425 £413
Average daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £195 £301
10% offered a daily rate of more than £560 £450 £475
UK excluding London average daily rate £400 £425 £325
% change year-on-year
-5.88% +30.76%
Number of hourly rates quoted 2 2 0
Average hourly rate £40.75 £21.58 -
Average hourly rate % change year-on-year
+88.83% -
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6781 7326 6354
As % of all contract IT jobs located in the South East 79.55% 77.29% 74.52%
Number of daily rates quoted 4156 4012 3382
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £275 £275 £260
10% offered a daily rate of more than £550 £525 £506
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 290 240 268
Average hourly rate £45.00 £30.00 £22.50
Average hourly rate % change year-on-year
+50.00% +33.33%
90% offered a hourly rate of more than £12.50 £12.00 £11.90
10% offered a hourly rate of more than £62.00 £45.00 £48.25
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 9 February 2016.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -1 21 £463 +8.82% 7
Surrey - 4 £411 - 2
Buckinghamshire +14 3 - -
East Sussex +2 2 £230 -20.00%
Hampshire +3 1 £320 -9.85% 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 9 February 2016, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 17 (28.81%) Windows
2 15 (25.42%) Agile Software Development
3 13 (22.03%) Finance
3 13 (22.03%) ITIL
3 13 (22.03%) Degree
4 12 (20.34%) SC Cleared
4 12 (20.34%) Security Cleared
5 11 (18.64%) MS Excel
6 10 (16.95%) Microsoft Certification
6 10 (16.95%) Data Management
7 9 (15.25%) Informatica
7 9 (15.25%) PowerCenter
7 9 (15.25%) Microsoft
7 9 (15.25%) Project Management
7 9 (15.25%) Data Quality
7 9 (15.25%) Master Data Management
8 8 (13.56%) Office 365
8 8 (13.56%) Windows 10
8 8 (13.56%) Active Directory
8 8 (13.56%) PMP
8 8 (13.56%) PMI Certification
8 8 (13.56%) MS Office
8 8 (13.56%) MCTS
8 8 (13.56%) MCITP
8 8 (13.56%) Service Management
9 7 (11.86%) BitLocker
9 7 (11.86%) SCCM
10 6 (10.17%) Marketing
10 6 (10.17%) Citrix
11 5 (8.47%) DNS

Customer Engagement
Top Related IT Skills in the South East by Category

For the 6 months to 9 February 2016, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.39%) CMS
2 1 (1.69%) Apache Pig
Applications
1 11 (18.64%) MS Excel
2 8 (13.56%) MS Office
3 4 (6.78%) MS Project
4 2 (3.39%) Adobe Illustrator
4 2 (3.39%) MS PowerPoint
4 2 (3.39%) Photoshop
Cloud Services
1 8 (13.56%) Office 365
2 4 (6.78%) Microsoft Azure
3 3 (5.08%) Azure Active Directory
4 2 (3.39%) IaaS
5 1 (1.69%) Amazon AWS
5 1 (1.69%) Cloud Computing
5 1 (1.69%) Google Cloud Platform
5 1 (1.69%) Google Compute Engine
5 1 (1.69%) SoftLayer
Communications & Networking
1 5 (8.47%) DHCP
1 5 (8.47%) DNS
2 4 (6.78%) Firewall
3 2 (3.39%) Intranet
3 2 (3.39%) MPLS
3 2 (3.39%) VPN
4 1 (1.69%) CDMA
4 1 (1.69%) GPRS
4 1 (1.69%) GSM
4 1 (1.69%) SAN
4 1 (1.69%) UMTS
4 1 (1.69%) Wireless
Database & Business Intelligence
1 9 (15.25%) PowerCenter
2 3 (5.08%) Microsoft Analysis Services
2 3 (5.08%) SQL Server
2 3 (5.08%) SQL Server Analysis Services
2 3 (5.08%) SQL Server Reporting Services
3 2 (3.39%) SQL Server Integration Services
4 1 (1.69%) Apache Cassandra
4 1 (1.69%) Big Data
4 1 (1.69%) MariaDB
Development Applications
1 2 (3.39%) Team Foundation Server
1 2 (3.39%) Visual Studio
2 1 (1.69%) Selenium
General
1 13 (22.03%) Finance
2 6 (10.17%) Marketing
3 5 (8.47%) Telecoms
4 2 (3.39%) Pharmaceutical
Job Titles
1 17 (28.81%) Developer
2 12 (20.34%) Architect
3 9 (15.25%) Informatica Developer
4 8 (13.56%) Project Manager
5 5 (8.47%) Solutions Architect
5 5 (8.47%) Support Engineer
6 4 (6.78%) Field Engineer
7 3 (5.08%) Analyst
7 3 (5.08%) Business Analyst
7 3 (5.08%) Chief Architect
7 3 (5.08%) Consultant
7 3 (5.08%) Financial Analyst
7 3 (5.08%) Financial Business Analyst
7 3 (5.08%) Financial Services Business Analyst
7 3 (5.08%) Lead Business Analyst
7 3 (5.08%) SC Cleared Project Manager
7 3 (5.08%) Senior Analyst
7 3 (5.08%) Senior Business Analyst
7 3 (5.08%) Senior Financial Analyst
7 3 (5.08%) Service Analyst
Libraries, Frameworks & Software Standards
1 5 (8.47%) .NET
2 1 (1.69%) ActiveMQ
2 1 (1.69%) AngularJS
2 1 (1.69%) CSS
2 1 (1.69%) HornetQ
2 1 (1.69%) J2EE
2 1 (1.69%) RabbitMQ
Miscellaneous
1 5 (8.47%) User Experience
2 2 (3.39%) Data Protection Act
2 2 (3.39%) e-Learning
2 2 (3.39%) Freedom of Information
2 2 (3.39%) Replication
3 1 (1.69%) Algorithms
3 1 (1.69%) Client/Server
3 1 (1.69%) Visualisation
Operating Systems
1 17 (28.81%) Windows
2 8 (13.56%) Windows 10
3 5 (8.47%) Windows 7
3 5 (8.47%) Windows Vista
4 4 (6.78%) Windows 8
5 3 (5.08%) Windows Server 2003
5 3 (5.08%) Windows Server 2008
6 2 (3.39%) Linux
7 1 (1.69%) Windows Server
7 1 (1.69%) Windows XP
Processes & Methodologies
1 15 (25.42%) Agile Software Development
2 13 (22.03%) ITIL
3 10 (16.95%) Data Management
4 9 (15.25%) Master Data Management
4 9 (15.25%) Project Management
5 8 (13.56%) Service Management
6 5 (8.47%) Migration
6 5 (8.47%) PRINCE2
6 5 (8.47%) Release Management
7 4 (6.78%) Mentoring
8 3 (5.08%) Business Analysis
8 3 (5.08%) Business Development
8 3 (5.08%) Presales
8 3 (5.08%) Problem Management
8 3 (5.08%) Scrum
8 3 (5.08%) UML
9 2 (3.39%) B2B
9 2 (3.39%) CMMI
9 2 (3.39%) SOA
9 2 (3.39%) Web Design
Programming Languages
1 5 (8.47%) SQL
2 4 (6.78%) C#
2 4 (6.78%) PowerShell
2 4 (6.78%) VB.NET
3 2 (3.39%) Java
3 2 (3.39%) Python
3 2 (3.39%) VBScript
4 1 (1.69%) C++
4 1 (1.69%) Go
4 1 (1.69%) JavaScript
4 1 (1.69%) Perl
4 1 (1.69%) PHP
4 1 (1.69%) Ruby
4 1 (1.69%) Scala
Qualifications
1 13 (22.03%) Degree
2 12 (20.34%) SC Cleared
2 12 (20.34%) Security Cleared
3 10 (16.95%) Microsoft Certification
4 8 (13.56%) MCITP
4 8 (13.56%) MCTS
4 8 (13.56%) PMI Certification
4 8 (13.56%) PMP
5 2 (3.39%) MCSD
6 1 (1.69%) A+ Certification
6 1 (1.69%) ACSA
6 1 (1.69%) CCENT
6 1 (1.69%) CCNA
6 1 (1.69%) Cisco Certification
6 1 (1.69%) MCSA
6 1 (1.69%) MCSE
6 1 (1.69%) Network+ Certification
6 1 (1.69%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (15.25%) Data Quality
System Software
1 8 (13.56%) Active Directory
2 7 (11.86%) BitLocker
3 3 (5.08%) Terminal Server
4 1 (1.69%) Hyper-V
4 1 (1.69%) VMware Infrastructure
4 1 (1.69%) XenDesktop
Systems Management
1 7 (11.86%) SCCM
2 3 (5.08%) Forefront Identity Manager
2 3 (5.08%) WSUS
3 1 (1.69%) Backup Exec
3 1 (1.69%) Norton AntiVirus
Vendors
1 9 (15.25%) Informatica
1 9 (15.25%) Microsoft
2 6 (10.17%) Citrix
3 5 (8.47%) Infovista
4 4 (6.78%) Becrypt
5 3 (5.08%) Cisco
5 3 (5.08%) VMware
6 2 (3.39%) HP
7 1 (1.69%) Apple
7 1 (1.69%) CA
7 1 (1.69%) EMC
7 1 (1.69%) Google
7 1 (1.69%) Juniper
7 1 (1.69%) Meru Networks
7 1 (1.69%) Rackspace
7 1 (1.69%) Symantec