The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 2 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 Jul 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 229 244 234
Rank change year-on-year
+15 -10
Contract jobs citing Customer Engagement 34 21 20
As % of all contract IT jobs located in the South East 0.38% 0.22% 0.22%
As % of the Processes & Methodologies category 0.47% 0.28% 0.29%
Number of daily rates quoted 14 15 11
Median daily rate £428 £350 £375
Median daily rate % change year-on-year
+22.28% -6.66%
90% offered a daily rate of more than £358 £290 £363
10% offered a daily rate of more than £521 £475 £475
UK excluding London median daily rate £360 £350 £375
% change year-on-year
+2.85% -6.66%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £11.00
UK excluding London median hourly rate - £59.50 £14.63
% change year-on-year
- +306.83%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7167 7454 6961
As % of all contract IT jobs located in the South East 80.56% 79.58% 76.44%
Number of daily rates quoted 4363 4332 3856
Median daily rate £415 £400 £375
Median daily rate % change year-on-year
+3.75% +6.66%
90% offered a daily rate of more than £290 £275 £245
10% offered a daily rate of more than £538 £510 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 267 247 264
Median hourly rate £35.00 £25.00 £27.00
Median hourly rate % change year-on-year
+40.00% -7.40%
90% offered a hourly rate of more than £12.50 £12.46 £13.02
10% offered a hourly rate of more than £55.00 £47.83 £55.00
UK excluding London median hourly rate £28.50 £30.00 £28.91
% change year-on-year
-5.00% +3.77%

Customer Engagement
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 2 July 2016.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 2 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +25 28 £450 +12.50% 2
Surrey -5 2 £350 -6.66%
East Sussex - 2 - -
Buckinghamshire +11 1 £431 +23.14% 2
Hampshire -4 1 £330 -3.64%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 2 July 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 39 (47.56%) Degree
2 36 (43.90%) ITIL
3 31 (37.80%) Service Management
4 26 (31.71%) Microsoft
4 26 (31.71%) Microsoft Certification
4 26 (31.71%) MCITP
4 26 (31.71%) MCTS
5 25 (30.49%) Windows
6 23 (28.05%) DNS
7 21 (25.61%) Office 365
8 20 (24.39%) MS Excel
9 19 (23.17%) Microsoft Azure
10 18 (21.95%) Project Management
11 16 (19.51%) SQL
11 16 (19.51%) Microsoft Intune
12 15 (18.29%) Active Directory
13 14 (17.07%) Data Quality
14 12 (14.63%) DHCP
14 12 (14.63%) Escalation Management
15 11 (13.41%) VPN
15 11 (13.41%) Project Governance
16 10 (12.20%) T-SQL
16 10 (12.20%) IIS
16 10 (12.20%) Citrix
17 9 (10.98%) Telecoms
17 9 (10.98%) Clustering
17 9 (10.98%) MS Office
17 9 (10.98%) Security Cleared
17 9 (10.98%) PowerShell
18 8 (9.76%) High Availability

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.20%) IIS
2 4 (4.88%) CMS
3 2 (2.44%) MS Exchange
3 2 (2.44%) SharePoint
4 1 (1.22%) Apache
4 1 (1.22%) Drupal
4 1 (1.22%) SharePoint Server
4 1 (1.22%) Skype for Business
Applications
1 20 (24.39%) MS Excel
2 9 (10.98%) MS Office
3 3 (3.66%) MS Project
3 3 (3.66%) Photoshop
4 2 (2.44%) Adobe Illustrator
4 2 (2.44%) MS PowerPoint
5 1 (1.22%) MS Visio
Business Applications
1 1 (1.22%) Remedy ITSM
Cloud Services
1 21 (25.61%) Office 365
2 19 (23.17%) Microsoft Azure
3 4 (4.88%) IaaS
4 2 (2.44%) Amazon AWS
4 2 (2.44%) Cloud Computing
4 2 (2.44%) SaaS
Communications & Networking
1 23 (28.05%) DNS
2 12 (14.63%) DHCP
3 11 (13.41%) VPN
4 6 (7.32%) Wireless
5 5 (6.10%) Firewall
5 5 (6.10%) TCP/IP
6 4 (4.88%) MPLS
6 4 (4.88%) SSL
7 3 (3.66%) Bluetooth
7 3 (3.66%) Broadband
7 3 (3.66%) HTTP
7 3 (3.66%) Internet
7 3 (3.66%) Intranet
7 3 (3.66%) IPsec
7 3 (3.66%) IPv4
7 3 (3.66%) IPv6
7 3 (3.66%) Network Security
7 3 (3.66%) Wi-Fi
7 3 (3.66%) WiMAX
7 3 (3.66%) Wireshark
Database & Business Intelligence
1 8 (9.76%) SQL Server
2 5 (6.10%) Azure SQL Database
2 5 (6.10%) SQL Server Analysis Services
2 5 (6.10%) SQL Server Integration Services
2 5 (6.10%) SQL Server Reporting Services
3 4 (4.88%) Data Warehouse
3 4 (4.88%) Power BI
4 3 (3.66%) Big Data
4 3 (3.66%) Microsoft Analysis Services
4 3 (3.66%) NoSQL
4 3 (3.66%) PowerCenter
5 2 (2.44%) Hadoop
6 1 (1.22%) Relational Database
Development Applications
1 3 (3.66%) Fiddler
1 3 (3.66%) Visual Studio
2 1 (1.22%) Git (software)
2 1 (1.22%) Rational DOORS
General
1 9 (10.98%) Telecoms
2 7 (8.54%) Finance
2 7 (8.54%) Marketing
3 5 (6.10%) Legal
4 3 (3.66%) Pharmaceutical
Job Titles
1 21 (25.61%) Field Engineer
2 15 (18.29%) Architect
2 15 (18.29%) Consultant
3 8 (9.76%) Solutions Architect
4 6 (7.32%) Development Engineer
4 6 (7.32%) Security Consultant
4 6 (7.32%) Support Engineer
5 5 (6.10%) Analyst
5 5 (6.10%) Change Manager
5 5 (6.10%) Developer
5 5 (6.10%) Microsoft Consultant
5 5 (6.10%) Project Manager
6 4 (4.88%) Business Analyst
6 4 (4.88%) Office 365 Manager
6 4 (4.88%) Technical Consultant
7 3 (3.66%) Cloud Engineer
7 3 (3.66%) DV Cleared Business Analyst
7 3 (3.66%) Service Architect
7 3 (3.66%) Support Consultant
7 3 (3.66%) Windows Consultant
Libraries, Frameworks & Software Standards
1 8 (9.76%) .NET
2 4 (4.88%) XML
3 3 (3.66%) 802.1X
3 3 (3.66%) ADO.NET
3 3 (3.66%) Ajax
3 3 (3.66%) ASP.NET
3 3 (3.66%) FastCGI
3 3 (3.66%) LINQ
3 3 (3.66%) REST
3 3 (3.66%) RSS
3 3 (3.66%) WCF
3 3 (3.66%) Windows Identity Foundation
3 3 (3.66%) WPF
4 2 (2.44%) DCOM
5 1 (1.22%) CGI
5 1 (1.22%) HTML
Miscellaneous
1 9 (10.98%) Clustering
2 4 (4.88%) Cyberthreat
3 3 (3.66%) Client/Server
3 3 (3.66%) e-Learning
3 3 (3.66%) Management Information System
4 2 (2.44%) BYOD
4 2 (2.44%) Computer Science
4 2 (2.44%) Data Protection Act
4 2 (2.44%) Freedom of Information
4 2 (2.44%) PKI
4 2 (2.44%) User Experience
5 1 (1.22%) Data Centre
5 1 (1.22%) Data Integration
5 1 (1.22%) NHS
5 1 (1.22%) Public Cloud
5 1 (1.22%) Virtual Team
Operating Systems
1 25 (30.49%) Windows
2 8 (9.76%) Windows Server
3 3 (3.66%) Windows 10
4 2 (2.44%) Unix
5 1 (1.22%) Apple iOS
5 1 (1.22%) Linux
Processes & Methodologies
1 36 (43.90%) ITIL
2 31 (37.80%) Service Management
3 18 (21.95%) Project Management
4 12 (14.63%) Escalation Management
5 11 (13.41%) Project Governance
6 8 (9.76%) High Availability
7 6 (7.32%) Agile Software Development
7 6 (7.32%) Business Intelligence
7 6 (7.32%) Change Management
7 6 (7.32%) Performance Tuning
7 6 (7.32%) Presales
8 5 (6.10%) Problem Management
9 4 (4.88%) Cybersecurity
9 4 (4.88%) Migration
9 4 (4.88%) Performance Optimisation
9 4 (4.88%) PRINCE2
9 4 (4.88%) SIEM
9 4 (4.88%) Software Architecture
9 4 (4.88%) Stakeholder Engagement
9 4 (4.88%) Web Development
Programming Languages
1 16 (19.51%) SQL
2 10 (12.20%) T-SQL
3 9 (10.98%) PowerShell
4 7 (8.54%) C
5 6 (7.32%) VBScript
6 5 (6.10%) C#
7 4 (4.88%) PHP
8 3 (3.66%) Java
8 3 (3.66%) JavaScript
8 3 (3.66%) Python
8 3 (3.66%) Ruby
Qualifications
1 39 (47.56%) Degree
2 26 (31.71%) MCITP
2 26 (31.71%) MCTS
2 26 (31.71%) Microsoft Certification
3 9 (10.98%) Security Cleared
4 5 (6.10%) CISM
4 5 (6.10%) CISSP
4 5 (6.10%) SC Cleared
5 4 (4.88%) DV Cleared
5 4 (4.88%) ITIL Certification
5 4 (4.88%) PMI Certification
5 4 (4.88%) PMP
6 3 (3.66%) CEH
6 3 (3.66%) SANS
7 2 (2.44%) CISA
7 2 (2.44%) CLAS
8 1 (1.22%) CCIE
8 1 (1.22%) Cisco Certification
8 1 (1.22%) MBA
8 1 (1.22%) Postgraduate
Quality Assurance & Compliance
1 14 (17.07%) Data Quality
2 6 (7.32%) ISO/IEC 27001
3 2 (2.44%) ISO 9001
3 2 (2.44%) PCI DSS
4 1 (1.22%) SLA
System Software
1 15 (18.29%) Active Directory
2 6 (7.32%) Terminal Server
3 5 (6.10%) BitLocker
4 4 (4.88%) Hyper-V
5 3 (3.66%) UAG
5 3 (3.66%) Virtual Machines
6 1 (1.22%) VMware ESX
6 1 (1.22%) VMware Infrastructure
6 1 (1.22%) XenApp
6 1 (1.22%) XenDesktop
Systems Management
1 16 (19.51%) Microsoft Intune
2 7 (8.54%) SCCM
2 7 (8.54%) WSUS
3 5 (6.10%) Microsoft Clustering
3 5 (6.10%) WMI
4 4 (4.88%) SCOM
4 4 (4.88%) SCVMM
5 1 (1.22%) Forefront Identity Manager
Vendors
1 26 (31.71%) Microsoft
2 10 (12.20%) Citrix
3 6 (7.32%) Cisco
4 5 (6.10%) VMware
5 3 (3.66%) Informatica
6 2 (2.44%) Aruba
6 2 (2.44%) HP
6 2 (2.44%) Juniper
6 2 (2.44%) Ruckus Wireless
7 1 (1.22%) BMC
7 1 (1.22%) CA
7 1 (1.22%) Oracle
7 1 (1.22%) Remedy