The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 221 200 217
Rank change year-on-year
-21 +17
Contract jobs citing Customer Engagement 35 38 9
As % of all contract IT jobs located in the South East 0.35% 0.42% 0.11%
As % of the Processes & Methodologies category 0.47% 0.57% 0.16%
Number of daily rates quoted 16 24 7
Average daily rate
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of your Daily Rate
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£425 £413 £400
Average daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £350 £284 £302
10% offered a daily rate of more than £450 £475 £550
UK excluding London average daily rate £415 £375 £336
% change year-on-year
+10.66% +11.52%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7455 6645 5693
As % of all contract IT jobs located in the South East 75.20% 72.61% 71.75%
Number of daily rates quoted 4157 3629 2892
Average daily rate £395 £383 £375
Average daily rate % change year-on-year
+3.26% +2.00%
90% offered a daily rate of more than £265 £250 £260
10% offered a daily rate of more than £525 £513 £500
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 265 271 287
Average hourly rate £33.00 £26.50 £26.98
Average hourly rate % change year-on-year
+24.52% -1.76%
90% offered a hourly rate of more than £13.35 £12.50 £12.00
10% offered a hourly rate of more than £45.00 £52.50 £51.50
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

Customer Engagement
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 30 March 2015.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +10 27 £425 -5.55% 2
Surrey -9 3 £338 - 2
Buckinghamshire -4 2 £350 +16.66%
East Sussex -5 2 £413 +130.76%
Hampshire - - - -
Kent - - - -
Oxfordshire - - - -
West Sussex - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 30 March 2015, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 38 (51.35%) Windows
2 37 (50.00%) Microsoft Certification
2 37 (50.00%) Degree
3 36 (48.65%) ITIL
4 35 (47.30%) MCTS
4 35 (47.30%) MCITP
5 34 (45.95%) Service Management
6 25 (33.78%) SQL
6 25 (33.78%) Microsoft
7 23 (31.08%) DNS
7 23 (31.08%) IIS
8 22 (29.73%) Active Directory
9 21 (28.38%) Agile Software Development
10 20 (27.03%) .NET
11 18 (24.32%) XML
12 15 (20.27%) Visual Studio
12 15 (20.27%) MS Excel
13 13 (17.57%) Disaster Recovery
13 13 (17.57%) Google
14 12 (16.22%) Ajax
14 12 (16.22%) Web Development
14 12 (16.22%) PowerShell
14 12 (16.22%) User Experience
14 12 (16.22%) DHCP
14 12 (16.22%) Adobe
14 12 (16.22%) ASP.NET
14 12 (16.22%) JavaScript
14 12 (16.22%) HTML
15 11 (14.86%) VBScript
15 11 (14.86%) CSS

Customer Engagement
Top Related IT Skills in the South East by Category

For the 6 months to 30 March 2015, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 23 (31.08%) IIS
2 10 (13.51%) CMS
3 9 (12.16%) MS Exchange
4 7 (9.46%) IBM Notes
4 7 (9.46%) GroupWise
5 5 (6.76%) Office Communications Server
6 3 (4.05%) BizTalk Server
7 2 (2.70%) SharePoint
7 2 (2.70%) Lync
7 2 (2.70%) Live Communications Server
Applications
1 15 (20.27%) MS Excel
2 10 (13.51%) Adobe Creative Suite
3 2 (2.70%) MS Office
3 2 (2.70%) MS Visio
3 2 (2.70%) MS PowerPoint
4 1 (1.35%) Spreadsheet
Business Applications
1 3 (4.05%) Google Analytics
1 3 (4.05%) Optimost
2 2 (2.70%) Magento
Cloud Services
1 6 (8.11%) Microsoft Azure
2 4 (5.41%) Office 365
Communications & Networking
1 23 (31.08%) DNS
2 12 (16.22%) DHCP
3 10 (13.51%) Intranet
4 7 (9.46%) SAN
4 7 (9.46%) IMAP
4 7 (9.46%) POP3
4 7 (9.46%) SMTP
5 3 (4.05%) Firewall
6 2 (2.70%) Wireless
6 2 (2.70%) Wireshark
6 2 (2.70%) SSL
6 2 (2.70%) PBX
6 2 (2.70%) PSTN
6 2 (2.70%) HTTP
6 2 (2.70%) RTP
7 1 (1.35%) HTTPS
7 1 (1.35%) Internet
Database & Business Intelligence
1 3 (4.05%) SQL Server
2 2 (2.70%) Data Warehouse
2 2 (2.70%) PowerCenter
3 1 (1.35%) MS Access
Development Applications
1 15 (20.27%) Visual Studio
2 10 (13.51%) Axure RP
3 5 (6.76%) Team Foundation Server
4 4 (5.41%) JIRA
5 2 (2.70%) Fiddler
6 1 (1.35%) MSI
General
1 9 (12.16%) Publishing
2 7 (9.46%) Marketing
3 3 (4.05%) Finance
4 2 (2.70%) Legal
4 2 (2.70%) Retail
4 2 (2.70%) Billing
5 1 (1.35%) Games
5 1 (1.35%) Banking
Job Titles
1 29 (39.19%) Field Engineer
2 12 (16.22%) Support Engineer
2 12 (16.22%) Developer
3 9 (12.16%) CMS Developer
4 8 (10.81%) Server Engineer
5 6 (8.11%) Exchange Engineer
5 6 (8.11%) Analyst
6 5 (6.76%) Architect
6 5 (6.76%) Solutions Architect
7 4 (5.41%) Consultant
8 3 (4.05%) Desktop Support
8 3 (4.05%) Business Analyst
8 3 (4.05%) Desktop Support Engineer
8 3 (4.05%) Desktop Engineer
9 2 (2.70%) Technical Engineer
9 2 (2.70%) Informatica Developer
9 2 (2.70%) Technical Support Engineer
9 2 (2.70%) Server Support Engineer
9 2 (2.70%) Project Director
9 2 (2.70%) Active Directory Consultant
Libraries, Frameworks & Software Standards
1 20 (27.03%) .NET
2 18 (24.32%) XML
3 12 (16.22%) ASP.NET
3 12 (16.22%) Ajax
3 12 (16.22%) HTML
4 11 (14.86%) CSS
5 10 (13.51%) Web Services
5 10 (13.51%) XSD
5 10 (13.51%) XSLT
5 10 (13.51%) XHTML
5 10 (13.51%) jQuery
5 10 (13.51%) Twitter Bootstrap
6 3 (4.05%) .NET Framework
7 2 (2.70%) WCF
7 2 (2.70%) Silverlight
7 2 (2.70%) LINQ
7 2 (2.70%) REST
7 2 (2.70%) Windows Identity Foundation
7 2 (2.70%) FastCGI
7 2 (2.70%) ADO.NET
Miscellaneous
1 12 (16.22%) User Experience
2 11 (14.86%) Clustering
3 10 (13.51%) W3C
3 10 (13.51%) Web 2.0
4 9 (12.16%) Private Cloud
5 4 (5.41%) Analytical Skills
5 4 (5.41%) Management Information System
5 4 (5.41%) Replication
6 3 (4.05%) Digital Media
7 2 (2.70%) Social Media
7 2 (2.70%) iPad
7 2 (2.70%) Client/Server
7 2 (2.70%) PKI
8 1 (1.35%) Blog
8 1 (1.35%) Economics
Operating Systems
1 38 (51.35%) Windows
2 10 (13.51%) Windows Server 2003
2 10 (13.51%) Windows 7
2 10 (13.51%) Windows 8
3 7 (9.46%) Windows Server 2008
4 3 (4.05%) Windows Server 2012
5 1 (1.35%) UNIX
Processes & Methodologies
1 36 (48.65%) ITIL
2 34 (45.95%) Service Management
3 21 (28.38%) Agile Software Development
4 13 (17.57%) Disaster Recovery
5 12 (16.22%) Web Development
6 10 (13.51%) Content Management
6 10 (13.51%) OOP
6 10 (13.51%) Business Intelligence
6 10 (13.51%) Rapid Prototyping
7 9 (12.16%) Scrum
8 8 (10.81%) Migration
8 8 (10.81%) Performance Monitoring
9 5 (6.76%) CMMI
9 5 (6.76%) B2C
9 5 (6.76%) Kanban
10 4 (5.41%) Problem Management
11 3 (4.05%) B2B
11 3 (4.05%) PRINCE2
11 3 (4.05%) Performance Tuning
11 3 (4.05%) Multivariate Testing
Programming Languages
1 25 (33.78%) SQL
2 12 (16.22%) JavaScript
2 12 (16.22%) PowerShell
3 11 (14.86%) VBScript
4 9 (12.16%) C#
5 5 (6.76%) VB.NET
6 2 (2.70%) VBA
6 2 (2.70%) Python
6 2 (2.70%) Ruby
6 2 (2.70%) C++
6 2 (2.70%) Java
6 2 (2.70%) PHP
6 2 (2.70%) VB
6 2 (2.70%) T-SQL
7 1 (1.35%) C
7 1 (1.35%) Shell Script
Qualifications
1 37 (50.00%) Microsoft Certification
1 37 (50.00%) Degree
2 35 (47.30%) MCTS
2 35 (47.30%) MCITP
3 10 (13.51%) MCSE
4 4 (5.41%) Security Cleared
5 3 (4.05%) SC Cleared
6 2 (2.70%) MCP
6 2 (2.70%) MCSD
7 1 (1.35%) DV Cleared
Quality Assurance & Compliance
1 4 (5.41%) QA
2 2 (2.70%) Data Quality
System Software
1 22 (29.73%) Active Directory
2 4 (5.41%) Microsoft App-V
3 3 (4.05%) Hyper-V
4 2 (2.70%) VMware Infrastructure
Systems Management
1 8 (10.81%) WMI
1 8 (10.81%) SCOM
1 8 (10.81%) SCSM
2 7 (9.46%) SCCM
3 4 (5.41%) MOM
4 2 (2.70%) Forefront Identity Manager
5 1 (1.35%) SCVMM
Vendors
1 25 (33.78%) Microsoft
2 13 (17.57%) Google
3 12 (16.22%) Adobe
4 10 (13.51%) OpenText
4 10 (13.51%) RedDot
5 8 (10.81%) Lotus
6 7 (9.46%) Novell
7 6 (8.11%) Capita
7 6 (8.11%) HP
8 3 (4.05%) Citrix
8 3 (4.05%) Tealeaf
8 3 (4.05%) Becrypt
9 2 (2.70%) Demandware
9 2 (2.70%) Marketo
9 2 (2.70%) Avaya
9 2 (2.70%) Informatica
9 2 (2.70%) Cisco
9 2 (2.70%) Nortel
9 2 (2.70%) Aprimo
9 2 (2.70%) hybris