The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 230 220 232
Rank change year-on-year
-10 +12
Contract jobs citing Customer Engagement 24 20 11
As % of all contract IT jobs located in the South East 0.26% 0.22% 0.13%
As % of the Processes & Methodologies category 0.34% 0.31% 0.19%
Number of daily rates quoted 20 15 6
Average daily rate
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of your Daily Rate
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£378 £375 £550
Average daily rate % change year-on-year
+0.66% -31.81%
UK excluding London average daily rate £400 £375 £235
% change year-on-year
+6.66% +59.57%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £18.25 -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7059 6436 5756
As % of all contract IT jobs located in the South East 75.65% 71.88% 70.57%
Number of daily rates quoted 3994 3588 3039
Average daily rate £393 £375 £375
Average daily rate % change year-on-year
+4.66% -
90% offered a daily rate of more than £270 £250 £264
10% offered a daily rate of more than £525 £500 £525
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 261 263 240
Average hourly rate £27.25 £27.00 £27.50
Average hourly rate % change year-on-year
+0.92% -1.81%
90% offered a hourly rate of more than £12.50 £13.00 £13.50
10% offered a hourly rate of more than £45.00 £55.00 £47.50
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Customer Engagement
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 22 May 2015.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +5 9 £343 +4.58% 1
Berkshire -6 9 £425 +13.33% 11
Buckinghamshire +5 4 £350 -
Home Counties - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 22 May 2015, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 30 (41.10%) Windows
2 28 (38.36%) ITIL
2 28 (38.36%) Degree
3 27 (36.99%) MCTS
3 27 (36.99%) MCITP
3 27 (36.99%) Microsoft Certification
4 26 (35.62%) Service Management
5 23 (31.51%) Active Directory
6 22 (30.14%) Microsoft
6 22 (30.14%) SQL
6 22 (30.14%) Agile Software Development
7 20 (27.40%) DNS
8 19 (26.03%) IIS
9 16 (21.92%) .NET
9 16 (21.92%) XML
10 14 (19.18%) Visual Studio
10 14 (19.18%) MS Excel
11 13 (17.81%) Disaster Recovery
11 13 (17.81%) Migration
11 13 (17.81%) Google
12 12 (16.44%) Adobe
13 11 (15.07%) ASP.NET
13 11 (15.07%) CSS
13 11 (15.07%) JavaScript
13 11 (15.07%) HTML
13 11 (15.07%) Finance
13 11 (15.07%) Ajax
13 11 (15.07%) Content Management
13 11 (15.07%) Web Development
14 10 (13.70%) Web 2.0

Customer Engagement
Top Related IT Skills in the South East by Category

For the 6 months to 22 May 2015, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 19 (26.03%) IIS
2 10 (13.70%) CMS
2 10 (13.70%) MS Exchange
3 7 (9.59%) IBM Notes
3 7 (9.59%) GroupWise
4 5 (6.85%) Office Communications Server
5 4 (5.48%) SharePoint
6 2 (2.74%) Lync
6 2 (2.74%) Live Communications Server
Applications
1 14 (19.18%) MS Excel
2 10 (13.70%) Adobe Creative Suite
3 3 (4.11%) MS Visio
3 3 (4.11%) MS PowerPoint
4 2 (2.74%) MS Project
5 1 (1.37%) MS Office
5 1 (1.37%) Spreadsheet
Business Applications
1 3 (4.11%) Optimost
2 2 (2.74%) Adobe Campaign
3 1 (1.37%) Dynamics CRM
Cloud Services
1 5 (6.85%) Microsoft Azure
2 4 (5.48%) Office 365
3 3 (4.11%) Google Analytics
Communications & Networking
1 20 (27.40%) DNS
2 10 (13.70%) Intranet
2 10 (13.70%) DHCP
3 7 (9.59%) SAN
3 7 (9.59%) POP3
3 7 (9.59%) SMTP
3 7 (9.59%) IMAP
4 3 (4.11%) Firewall
5 2 (2.74%) RTP
5 2 (2.74%) Wireless
5 2 (2.74%) PBX
5 2 (2.74%) PSTN
6 1 (1.37%) HTTP
6 1 (1.37%) HTTPS
6 1 (1.37%) SSL
6 1 (1.37%) Internet
6 1 (1.37%) Wireshark
Database & Business Intelligence
1 5 (6.85%) PowerCenter
2 2 (2.74%) Data Warehouse
3 1 (1.37%) MS Access
Development Applications
1 14 (19.18%) Visual Studio
2 10 (13.70%) Axure RP
3 5 (6.85%) Team Foundation Server
4 2 (2.74%) JIRA
5 1 (1.37%) MSI
5 1 (1.37%) Fiddler
General
1 11 (15.07%) Finance
2 9 (12.33%) Publishing
3 6 (8.22%) Marketing
4 2 (2.74%) Billing
4 2 (2.74%) Legal
5 1 (1.37%) Banking
5 1 (1.37%) Local Government
Job Titles
1 26 (35.62%) Field Engineer
2 15 (20.55%) Developer
3 10 (13.70%) Project Manager
4 9 (12.33%) CMS Developer
5 8 (10.96%) Server Engineer
5 8 (10.96%) Support Engineer
6 7 (9.59%) Consultant
7 6 (8.22%) Exchange Engineer
8 5 (6.85%) Informatica Developer
8 5 (6.85%) Architect
8 5 (6.85%) Solutions Architect
9 4 (5.48%) Analyst
10 3 (4.11%) Desktop Support Engineer
10 3 (4.11%) Junior Project Manager
10 3 (4.11%) Desktop Engineer
10 3 (4.11%) Desktop Support
10 3 (4.11%) Junior
10 3 (4.11%) Informatica Consultant
11 2 (2.74%) Escalation Engineer
11 2 (2.74%) Designer
Libraries, Frameworks & Software Standards
1 16 (21.92%) .NET
1 16 (21.92%) XML
2 11 (15.07%) ASP.NET
2 11 (15.07%) CSS
2 11 (15.07%) HTML
2 11 (15.07%) Ajax
3 10 (13.70%) jQuery
3 10 (13.70%) Twitter Bootstrap
3 10 (13.70%) Web Services
3 10 (13.70%) XSD
3 10 (13.70%) XSLT
3 10 (13.70%) XHTML
4 2 (2.74%) REST
5 1 (1.37%) ADO.NET
5 1 (1.37%) LINQ
5 1 (1.37%) WCF
5 1 (1.37%) Silverlight
5 1 (1.37%) Application Packaging
5 1 (1.37%) FastCGI
5 1 (1.37%) Windows Identity Foundation
Miscellaneous
1 10 (13.70%) Web 2.0
1 10 (13.70%) User Experience
1 10 (13.70%) Clustering
1 10 (13.70%) W3C
2 7 (9.59%) Private Cloud
3 4 (5.48%) Analytical Skills
3 4 (5.48%) Management Information System
3 4 (5.48%) Replication
4 2 (2.74%) Social Media
4 2 (2.74%) PKI
5 1 (1.37%) Client/Server
5 1 (1.37%) IVR
5 1 (1.37%) Blog
5 1 (1.37%) Economics
5 1 (1.37%) Digital Media
Operating Systems
1 30 (41.10%) Windows
2 10 (13.70%) Windows 7
2 10 (13.70%) Windows 8
3 8 (10.96%) Windows Server 2003
4 5 (6.85%) Windows Server 2008
5 1 (1.37%) UNIX
5 1 (1.37%) Windows Server 2012
Processes & Methodologies
1 28 (38.36%) ITIL
2 26 (35.62%) Service Management
3 22 (30.14%) Agile Software Development
4 13 (17.81%) Disaster Recovery
4 13 (17.81%) Migration
5 11 (15.07%) Content Management
5 11 (15.07%) Web Development
6 10 (13.70%) Rapid Prototyping
6 10 (13.70%) Stakeholder Management
6 10 (13.70%) OOP
6 10 (13.70%) Business Intelligence
7 9 (12.33%) Project Management
8 7 (9.59%) Scrum
9 6 (8.22%) Performance Monitoring
10 5 (6.85%) CMMI
10 5 (6.85%) Kanban
10 5 (6.85%) Data Migration
10 5 (6.85%) Data Management
10 5 (6.85%) Master Data Management
11 4 (5.48%) Problem Management
Programming Languages
1 22 (30.14%) SQL
2 11 (15.07%) JavaScript
3 10 (13.70%) PowerShell
4 9 (12.33%) VBScript
5 6 (8.22%) C#
6 5 (6.85%) VB.NET
7 2 (2.74%) C
7 2 (2.74%) VB
8 1 (1.37%) C++
8 1 (1.37%) Java
8 1 (1.37%) PHP
8 1 (1.37%) T-SQL
8 1 (1.37%) Python
8 1 (1.37%) Shell Script
8 1 (1.37%) Ruby
Qualifications
1 28 (38.36%) Degree
2 27 (36.99%) MCTS
2 27 (36.99%) MCITP
2 27 (36.99%) Microsoft Certification
3 7 (9.59%) Security Cleared
4 6 (8.22%) SC Cleared
4 6 (8.22%) MCSE
5 1 (1.37%) DV Cleared
Quality Assurance & Compliance
1 5 (6.85%) Data Quality
2 4 (5.48%) QA
System Software
1 23 (31.51%) Active Directory
2 3 (4.11%) BitLocker
3 2 (2.74%) Microsoft App-V
4 1 (1.37%) Hyper-V
Systems Management
1 7 (9.59%) SCCM
2 6 (8.22%) SCSM
2 6 (8.22%) WMI
2 6 (8.22%) SCOM
3 3 (4.11%) MOM
4 2 (2.74%) Forefront Identity Manager
5 1 (1.37%) SCVMM
Vendors
1 22 (30.14%) Microsoft
2 13 (17.81%) Google
3 12 (16.44%) Adobe
4 10 (13.70%) OpenText
4 10 (13.70%) RedDot
5 8 (10.96%) Lotus
6 7 (9.59%) Novell
7 6 (8.22%) Capita
8 5 (6.85%) Informatica
8 5 (6.85%) HP
9 3 (4.11%) Tealeaf
9 3 (4.11%) Becrypt
10 2 (2.74%) Marketo
10 2 (2.74%) Aprimo
10 2 (2.74%) Nortel
10 2 (2.74%) Citrix
10 2 (2.74%) Avaya
10 2 (2.74%) Cisco
11 1 (1.37%) Genesys
11 1 (1.37%) Oracle