The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 221 212 230
Rank change year-on-year
-9 +18
Contract jobs citing Customer Engagement 37 16 9
As % of all contract IT jobs located in the South East 0.38% 0.19% 0.11%
As % of the Processes & Methodologies category 0.51% 0.26% 0.16%
Number of daily rates quoted 26 8 3
Average daily rate
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of your Daily Rate
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£400 £435 £320
Average daily rate % change year-on-year
-8.04% +35.93%
90% offered a daily rate of more than £181 £282 £284
10% offered a daily rate of more than £438 £594 £404
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 2 0 1
Average hourly rate £21.58 - £16.38
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7191 6084 5762
As % of all contract IT jobs located in the South East 73.11% 71.29% 69.81%
Number of daily rates quoted 4096 3269 2871
Average daily rate £388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £263 £250 £250
10% offered a daily rate of more than £525 £525 £500
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 250 229 355
Average hourly rate £21.58 £21.00 £25.00
Average hourly rate % change year-on-year
+2.76% -16.00%
90% offered a hourly rate of more than £11.00 £12.00 £12.00
10% offered a hourly rate of more than £46.75 £45.00 £42.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 24 December 2014.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +14 23 £400 +18.51% 1
East Sussex - 7 £188 -
Hampshire -17 3 £365 -18.88% 2
Oxfordshire - 2 £500 - 1
Surrey -9 1 £175 -62.16% 1
Buckinghamshire -18 1 - -
Kent - - - -
West Sussex - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 24 December 2014, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 24 (42.11%) Degree
2 23 (40.35%) Microsoft Certification
3 21 (36.84%) ITIL
4 20 (35.09%) Service Management
4 20 (35.09%) MCTS
4 20 (35.09%) MCITP
5 19 (33.33%) Windows
6 18 (31.58%) Agile Software Development
7 17 (29.82%) SQL
7 17 (29.82%) .NET
7 17 (29.82%) IIS
8 12 (21.05%) DNS
9 11 (19.30%) XML
9 11 (19.30%) Scrum
10 10 (17.54%) Visual Studio
10 10 (17.54%) Microsoft
11 9 (15.79%) Adobe
11 9 (15.79%) ASP.NET
11 9 (15.79%) JavaScript
11 9 (15.79%) C#
11 9 (15.79%) HTML
11 9 (15.79%) Web Development
11 9 (15.79%) Ajax
11 9 (15.79%) User Experience
12 8 (14.04%) Google
12 8 (14.04%) CMS
13 7 (12.28%) Migration
13 7 (12.28%) Open Text
13 7 (12.28%) RedDot
13 7 (12.28%) Intranet

Customer Engagement
Top Related IT Skills in the South East by Category

For the 6 months to 24 December 2014, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 17 (29.82%) IIS
2 8 (14.04%) CMS
3 6 (10.53%) SharePoint
4 5 (8.77%) MS Exchange
5 4 (7.02%) BizTalk Server
6 3 (5.26%) GroupWise
6 3 (5.26%) IBM Notes
7 2 (3.51%) Live Communications Server
7 2 (3.51%) Lync
8 1 (1.75%) Office Communications Server
Applications
1 7 (12.28%) Adobe Creative Suite
2 6 (10.53%) MS Excel
3 2 (3.51%) MS Office
4 1 (1.75%) Photoshop
4 1 (1.75%) MS Visio
4 1 (1.75%) MS PowerPoint
4 1 (1.75%) Spreadsheet
Business Applications
1 2 (3.51%) Remedy ITSM
1 2 (3.51%) Magento
Cloud Services
1 2 (3.51%) Microsoft Azure
2 1 (1.75%) Office 365
Communications & Networking
1 12 (21.05%) DNS
2 7 (12.28%) Intranet
3 5 (8.77%) DHCP
4 3 (5.26%) UMTS
4 3 (5.26%) POP3
4 3 (5.26%) SMTP
4 3 (5.26%) CDMA
4 3 (5.26%) GPRS
4 3 (5.26%) GSM
4 3 (5.26%) IMAP
4 3 (5.26%) SAN
5 2 (3.51%) HTTP
5 2 (3.51%) SSL
5 2 (3.51%) Wireshark
5 2 (3.51%) RTP
5 2 (3.51%) PBX
5 2 (3.51%) PSTN
6 1 (1.75%) FTP
6 1 (1.75%) Wireless
Database & Business Intelligence
1 4 (7.02%) SQL Server
2 2 (3.51%) Data Warehouse
2 2 (3.51%) Oracle Database
3 1 (1.75%) MS Access
Development Applications
1 10 (17.54%) Visual Studio
2 7 (12.28%) Axure RP
3 4 (7.02%) Team Foundation Server
3 4 (7.02%) JIRA
4 2 (3.51%) Fiddler
5 1 (1.75%) MSI
General
1 6 (10.53%) Publishing
2 4 (7.02%) Marketing
3 3 (5.26%) Retail
3 3 (5.26%) Telecoms
4 1 (1.75%) Legal
4 1 (1.75%) Games
4 1 (1.75%) Billing
Job Titles
1 13 (22.81%) Field Engineer
2 12 (21.05%) Support Engineer
3 10 (17.54%) Analyst
4 7 (12.28%) Business Analyst
4 7 (12.28%) Developer
5 6 (10.53%) Project Manager
5 6 (10.53%) CMS Developer
6 4 (7.02%) Server Engineer
6 4 (7.02%) Escalation Engineer
7 3 (5.26%) OSS Solutions Architect
7 3 (5.26%) OSS Architect
7 3 (5.26%) Technical Support Engineer
7 3 (5.26%) Technical Engineer
7 3 (5.26%) Server Support Engineer
7 3 (5.26%) E-Commerce Project Manager
7 3 (5.26%) E-Commerce Manager
7 3 (5.26%) Solutions Architect
7 3 (5.26%) Server Support
7 3 (5.26%) Technical Support
7 3 (5.26%) Architect
Libraries, Frameworks & Software Standards
1 17 (29.82%) .NET
2 11 (19.30%) XML
3 9 (15.79%) ASP.NET
3 9 (15.79%) Ajax
3 9 (15.79%) HTML
4 7 (12.28%) Twitter Bootstrap
4 7 (12.28%) jQuery
4 7 (12.28%) CSS
4 7 (12.28%) Web Services
4 7 (12.28%) XSD
4 7 (12.28%) XSLT
4 7 (12.28%) XHTML
5 4 (7.02%) .NET Framework
6 2 (3.51%) WCF
6 2 (3.51%) Silverlight
6 2 (3.51%) LINQ
6 2 (3.51%) REST
6 2 (3.51%) Windows Identity Foundation
6 2 (3.51%) FastCGI
6 2 (3.51%) ADO.NET
Miscellaneous
1 9 (15.79%) User Experience
2 7 (12.28%) W3C
2 7 (12.28%) Web 2.0
3 4 (7.02%) Clustering
4 3 (5.26%) Management Information System
5 2 (3.51%) Client/Server
5 2 (3.51%) PKI
5 2 (3.51%) iPad
5 2 (3.51%) Digital Media
6 1 (1.75%) Social Media
6 1 (1.75%) Replication
6 1 (1.75%) Economics
Operating Systems
1 19 (33.33%) Windows
2 3 (5.26%) Windows Server 2008
2 3 (5.26%) Windows Server 2012
3 2 (3.51%) Windows Server 2003
4 1 (1.75%) Windows 7
4 1 (1.75%) Windows 8
Processes & Methodologies
1 21 (36.84%) ITIL
2 20 (35.09%) Service Management
3 18 (31.58%) Agile Software Development
4 11 (19.30%) Scrum
5 9 (15.79%) Web Development
6 7 (12.28%) Content Management
6 7 (12.28%) Migration
6 7 (12.28%) OOP
6 7 (12.28%) E-Commerce
6 7 (12.28%) Business Intelligence
6 7 (12.28%) Rapid Prototyping
7 6 (10.53%) Disaster Recovery
8 5 (8.77%) PRINCE2
8 5 (8.77%) Project Management
9 4 (7.02%) Kanban
9 4 (7.02%) CMMI
9 4 (7.02%) Performance Monitoring
10 3 (5.26%) Network Management
10 3 (5.26%) TOGAF
10 3 (5.26%) SOA
Programming Languages
1 17 (29.82%) SQL
2 9 (15.79%) C#
2 9 (15.79%) JavaScript
3 6 (10.53%) Java
4 5 (8.77%) PowerShell
5 4 (7.02%) VBScript
5 4 (7.02%) VB.NET
6 3 (5.26%) VBA
7 2 (3.51%) Python
7 2 (3.51%) PHP
7 2 (3.51%) C++
7 2 (3.51%) Ruby
7 2 (3.51%) T-SQL
8 1 (1.75%) Shell Script
Qualifications
1 24 (42.11%) Degree
2 23 (40.35%) Microsoft Certification
3 20 (35.09%) MCTS
3 20 (35.09%) MCITP
4 7 (12.28%) MCSE
5 5 (8.77%) Security Cleared
6 4 (7.02%) SC Cleared
7 3 (5.26%) PMP
7 3 (5.26%) PMI Certification
7 3 (5.26%) MCP
7 3 (5.26%) MCSD
8 1 (1.75%) DV Cleared
Quality Assurance & Compliance
1 3 (5.26%) QA
System Software
1 6 (10.53%) Active Directory
2 4 (7.02%) Microsoft App-V
3 3 (5.26%) Hyper-V
4 2 (3.51%) VMware Infrastructure
Systems Management
1 4 (7.02%) WMI
1 4 (7.02%) SCOM
1 4 (7.02%) SCSM
2 3 (5.26%) MOM
3 2 (3.51%) Netcool
3 2 (3.51%) OPNET
4 1 (1.75%) SCCM
4 1 (1.75%) SCVMM
Vendors
1 10 (17.54%) Microsoft
2 9 (15.79%) Adobe
3 8 (14.04%) Google
4 7 (12.28%) Open Text
4 7 (12.28%) RedDot
5 5 (8.77%) Capita
6 4 (7.02%) Lotus
6 4 (7.02%) Citrix
7 3 (5.26%) HP
7 3 (5.26%) Novell
8 2 (3.51%) Aprimo
8 2 (3.51%) Greenplum
8 2 (3.51%) hybris
8 2 (3.51%) Demandware
8 2 (3.51%) Marketo
8 2 (3.51%) Nortel
8 2 (3.51%) Avaya
8 2 (3.51%) BMC
8 2 (3.51%) Oracle
8 2 (3.51%) Cisco