The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
England / South East
Rank 200 221 215
Rank change year-on-year
+21 -6
Contract jobs citing Customer Engagement 33 34 44
As % of all contract IT jobs located in the South East 0.45% 0.41% 0.48%
As % of the Processes & Methodologies category 0.57% 0.51% 0.61%
Number of daily rates quoted 15 23 27
Median daily rate £420 £410 £400
Median daily rate % change year-on-year
+2.43% +2.50%
90% offered a daily rate of more than £347 £304 £183
10% offered a daily rate of more than £594 £525 £450
UK excluding London median daily rate £413 £400 £400
% change year-on-year
+3.12% -
Number of hourly rates quoted 0 0 2
Median hourly rate - - £21.58
UK excluding London median hourly rate - - £21.58

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
5837 6679 7215
As % of all contract IT jobs located in the South East 80.39% 79.98% 77.98%
Number of daily rates quoted 3431 4005 3985
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £290 £275 £263
10% offered a daily rate of more than £563 £550 £525
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 203 287 244
Median hourly rate £37.50 £43.00 £25.00
Median hourly rate % change year-on-year
-12.79% +72.00%
90% offered a hourly rate of more than £12.00 £12.50 £11.50
10% offered a hourly rate of more than £52.50 £60.85 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Customer Engagement
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 19 January 2017.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +13 18 £568 +29.71% 3
West Sussex - 6 £415 -
East Sussex +9 4 £325 -40.90%
Hampshire +14 2 £600 +84.61% 4
Kent - 2 £478 -
Buckinghamshire -3 1 £423 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 19 January 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 16 (27.59%) Degree
2 15 (25.86%) Finance
3 14 (24.14%) Business Analysis
3 14 (24.14%) Security Cleared
4 13 (22.41%) Project Management
5 12 (20.69%) Microsoft
5 12 (20.69%) CRM
5 12 (20.69%) Marketing
5 12 (20.69%) Service Management
6 10 (17.24%) ITIL
6 10 (17.24%) SC Cleared
6 10 (17.24%) Office 365
6 10 (17.24%) Analytics
7 9 (15.52%) Analytical Skills
7 9 (15.52%) HP
7 9 (15.52%) Internet
7 9 (15.52%) Service Delivery
7 9 (15.52%) Agile Software Development
8 8 (13.79%) Data Analysis
8 8 (13.79%) Management Information System
8 8 (13.79%) Telecoms
8 8 (13.79%) Stakeholder Engagement
8 8 (13.79%) Microsoft Azure
8 8 (13.79%) Spanish Language
9 7 (12.07%) Data Protection
9 7 (12.07%) Continuous Improvement
9 7 (12.07%) Project Governance
9 7 (12.07%) Microsoft Intune
9 7 (12.07%) Data Quality
9 7 (12.07%) Root Cause Analysis

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.90%) CMS
1 4 (6.90%) MS Exchange
2 3 (5.17%) Drupal
2 3 (5.17%) Exchange Server 2003
2 3 (5.17%) Exchange Server 2010
3 2 (3.45%) Apache
3 2 (3.45%) IIS
4 1 (1.72%) Office Communications Server
4 1 (1.72%) Sitecore CMS
4 1 (1.72%) Skype for Business
Applications
1 6 (10.34%) MS Office
2 5 (8.62%) MS Excel
3 2 (3.45%) MS PowerPoint
3 2 (3.45%) MS Project
4 1 (1.72%) Spreadsheet
Business Applications
1 4 (6.90%) Dynamics CRM
2 1 (1.72%) Maximo
2 1 (1.72%) SAP Business ByDesign
2 1 (1.72%) Sprinklr
2 1 (1.72%) WebTrends
Cloud Services
1 10 (17.24%) Office 365
2 8 (13.79%) Microsoft Azure
3 4 (6.90%) Amazon AWS
3 4 (6.90%) Boomi
3 4 (6.90%) IaaS
3 4 (6.90%) PaaS
3 4 (6.90%) SaaS
4 1 (1.72%) Azure Active Directory
4 1 (1.72%) Cloud Computing
Communications & Networking
1 9 (15.52%) Internet
2 3 (5.17%) Intranet
2 3 (5.17%) SAN
3 2 (3.45%) SSL
4 1 (1.72%) DNS
4 1 (1.72%) LAN
4 1 (1.72%) MPLS
4 1 (1.72%) Skype
4 1 (1.72%) Unified Communications
4 1 (1.72%) VoIP
4 1 (1.72%) VPN
4 1 (1.72%) WAN
Database & Business Intelligence
1 2 (3.45%) PowerCenter
2 1 (1.72%) BusinessObjects
2 1 (1.72%) Data Mart
2 1 (1.72%) Data Warehouse
2 1 (1.72%) MS Access
2 1 (1.72%) QlikView
Development Applications
1 1 (1.72%) Git (software)
1 1 (1.72%) JIRA
1 1 (1.72%) Rational DOORS
General
1 15 (25.86%) Finance
2 12 (20.69%) Marketing
3 8 (13.79%) Spanish Language
3 8 (13.79%) Telecoms
4 7 (12.07%) Legal
5 6 (10.34%) Mandarin Language
6 2 (3.45%) Retail
7 1 (1.72%) Advertising
7 1 (1.72%) Billing
7 1 (1.72%) Military
7 1 (1.72%) Publishing
Job Titles
1 17 (29.31%) Analyst
2 11 (18.97%) Architect
3 9 (15.52%) Business Analyst
4 7 (12.07%) Business Manager
4 7 (12.07%) Marketing Manager
5 4 (6.90%) Help Desk Analyst
5 4 (6.90%) SC Cleared Business Analyst
6 3 (5.17%) Developer
6 3 (5.17%) Digital Architect
6 3 (5.17%) Digital Solutions Architect
6 3 (5.17%) DV Cleared Business Analyst
6 3 (5.17%) Infrastructure Analyst
6 3 (5.17%) Service Architect
6 3 (5.17%) Solutions Architect
6 3 (5.17%) Web Developer
7 2 (3.45%) Consultant
7 2 (3.45%) HTML Developer
7 2 (3.45%) PMO Coordinator
7 2 (3.45%) Project Coordinator
7 2 (3.45%) Project Support Coordinator
Libraries, Frameworks & Software Standards
1 4 (6.90%) Web Services
2 2 (3.45%) HTML
3 1 (1.72%) jQuery
3 1 (1.72%) JSON
3 1 (1.72%) WAMP
Miscellaneous
1 9 (15.52%) Analytical Skills
2 8 (13.79%) Management Information System
3 7 (12.07%) Data Protection Act
4 6 (10.34%) Economics
5 5 (8.62%) Data Centre
6 3 (5.17%) Social Media
6 3 (5.17%) User Experience
7 2 (3.45%) Performance Metrics
8 1 (1.72%) Blog
8 1 (1.72%) Computer Science
8 1 (1.72%) iPad
8 1 (1.72%) Virtual Team
Operating Systems
1 5 (8.62%) Windows
2 2 (3.45%) Unix
Processes & Methodologies
1 14 (24.14%) Business Analysis
2 13 (22.41%) Project Management
3 12 (20.69%) CRM
3 12 (20.69%) Service Management
4 10 (17.24%) Analytics
4 10 (17.24%) ITIL
5 9 (15.52%) Agile Software Development
5 9 (15.52%) Service Delivery
6 8 (13.79%) Data Analysis
6 8 (13.79%) Stakeholder Engagement
7 7 (12.07%) Change Management
7 7 (12.07%) Continuous Improvement
7 7 (12.07%) Data Protection
7 7 (12.07%) Enterprise Architecture
7 7 (12.07%) Escalation Management
7 7 (12.07%) Programme Management
7 7 (12.07%) Project Governance
7 7 (12.07%) Root Cause Analysis
8 6 (10.34%) Business Development
8 6 (10.34%) Data Architecture
Programming Languages
1 7 (12.07%) C
2 3 (5.17%) PHP
3 2 (3.45%) SQL
4 1 (1.72%) Java
Qualifications
1 16 (27.59%) Degree
2 14 (24.14%) Security Cleared
3 10 (17.24%) SC Cleared
4 6 (10.34%) MBA
5 4 (6.90%) DV Cleared
5 4 (6.90%) ITIL Certification
6 1 (1.72%) APMP
Quality Assurance & Compliance
1 7 (12.07%) Data Quality
2 3 (5.17%) SLA
3 1 (1.72%) QA
System Software
1 3 (5.17%) Firmware
1 3 (5.17%) vSphere
2 1 (1.72%) Active Directory
Systems Management
1 7 (12.07%) Microsoft Intune
2 3 (5.17%) Backup Exec
Vendors
1 12 (20.69%) Microsoft
2 9 (15.52%) HP
3 7 (12.07%) Dell
4 6 (10.34%) Google
4 6 (10.34%) IBM
5 3 (5.17%) 3PAR
5 3 (5.17%) Symantec
5 3 (5.17%) VMware
6 2 (3.45%) Oracle
6 2 (3.45%) SAP
7 1 (1.72%) Amdocs
7 1 (1.72%) Concur
7 1 (1.72%) Facebook
7 1 (1.72%) Informatica
7 1 (1.72%) Progress
7 1 (1.72%) Sitecore
7 1 (1.72%) Twitter