The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 225 212 234
Rank change year-on-year
-13 +22
Contract jobs citing Customer Engagement 21 28 18
As % of all contract IT jobs located in the South East 0.23% 0.32% 0.18%
As % of the Processes & Methodologies category 0.31% 0.45% 0.25%
Number of daily rates quoted 14 17 8
Average daily rate
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£385 £355 £350
Average daily rate % change year-on-year
+8.45% +1.42%
90% offered a daily rate of more than £350 £334 £251
10% offered a daily rate of more than £443 £461 £514
UK excluding London average daily rate £400 £355 £300
% change year-on-year
+12.67% +18.33%
Number of hourly rates quoted 2 0 0
Average hourly rate £11.50 - -
UK excluding London average hourly rate £11.50 £45.00 £9.00
% change year-on-year
-74.44% +400.00%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6787 6273 7170
As % of all contract IT jobs located in the South East 73.21% 71.73% 71.19%
Number of daily rates quoted 3849 3487 3414
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.35%
90% offered a daily rate of more than £245 £260 £240
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 265 248 322
Average hourly rate £21.00 £29.00 £32.50
Average hourly rate % change year-on-year
-27.58% -10.76%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

Customer Engagement
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +13 13 £375 -15.73% 1
Hampshire +2 4 £425 -
Surrey 0 3 £385 -14.44% 3
Buckinghamshire - 1 - - 1
Kent - - - - 1
Oxfordshire - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 16 September 2014, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 13 (30.95%) ITIL
1 13 (30.95%) Microsoft Certification
1 13 (30.95%) Service Management
2 12 (28.57%) Windows
2 12 (28.57%) MCTS
2 12 (28.57%) MCITP
2 12 (28.57%) Degree
3 10 (23.81%) DNS
3 10 (23.81%) Project Management
4 8 (19.05%) DHCP
4 8 (19.05%) SharePoint
5 7 (16.67%) Microsoft
5 7 (16.67%) Migration
6 6 (14.29%) Active Directory
6 6 (14.29%) PRINCE2
6 6 (14.29%) Java
7 5 (11.90%) SQL
7 5 (11.90%) PMP
7 5 (11.90%) PMI Certification
7 5 (11.90%) E-Commerce
7 5 (11.90%) Scrum
7 5 (11.90%) Clustering
7 5 (11.90%) Agile Software Development
7 5 (11.90%) Disaster Recovery
8 4 (9.52%) Microsoft Azure
8 4 (9.52%) Network Management
8 4 (9.52%) Telecoms
8 4 (9.52%) Finance
8 4 (9.52%) TOGAF
8 4 (9.52%) Replication

Customer Engagement
Top Related IT Skills in the South East by Category

For the 6 months to 16 September 2014, IT contractor jobs across the South East region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 8 (19.05%) SharePoint
2 3 (7.14%) IIS
3 2 (4.76%) CMS
4 1 (2.38%) Drupal
4 1 (2.38%) IBM Notes
4 1 (2.38%) MS Exchange
4 1 (2.38%) SAS
4 1 (2.38%) BizTalk Server
4 1 (2.38%) GroupWise
Applications
1 3 (7.14%) MS Excel
2 1 (2.38%) Photoshop
2 1 (2.38%) MS Office
Business Applications
1 3 (7.14%) Remedy ITSM
2 1 (2.38%) Google Analytics
2 1 (2.38%) Oracle EBS R12
2 1 (2.38%) Oracle 11i
2 1 (2.38%) Oracle EBS
Cloud Services
1 4 (9.52%) Microsoft Azure
2 3 (7.14%) Office 365
3 1 (2.38%) SaaS
Communications & Networking
1 10 (23.81%) DNS
2 8 (19.05%) DHCP
3 4 (9.52%) CDMA
3 4 (9.52%) GPRS
3 4 (9.52%) GSM
3 4 (9.52%) UMTS
4 2 (4.76%) SSL
5 1 (2.38%) SAN
5 1 (2.38%) Intranet
5 1 (2.38%) Internet
5 1 (2.38%) IMAP
5 1 (2.38%) Wireshark
5 1 (2.38%) LDAP
5 1 (2.38%) POP3
5 1 (2.38%) SMTP
5 1 (2.38%) FTP
5 1 (2.38%) HTTP
5 1 (2.38%) VPN
Database & Business Intelligence
1 2 (4.76%) SQL Server
1 2 (4.76%) Data Warehouse
1 2 (4.76%) Oracle Database
2 1 (2.38%) SAS Data Integration Studio
2 1 (2.38%) Data Mining
2 1 (2.38%) Microsoft Analysis Services
2 1 (2.38%) SQL Server 2005
2 1 (2.38%) SQL Server Analysis Services
2 1 (2.38%) Base SAS
2 1 (2.38%) SAS Enterprise Guide
2 1 (2.38%) SQL Server 2008
2 1 (2.38%) Hadoop
2 1 (2.38%) Big Data
2 1 (2.38%) SQL Server 2012
Development Applications
1 1 (2.38%) Visual Studio
1 1 (2.38%) MSI
1 1 (2.38%) Fiddler
1 1 (2.38%) Team Foundation Server
General
1 4 (9.52%) Telecoms
1 4 (9.52%) Finance
2 3 (7.14%) Marketing
3 1 (2.38%) Publishing
3 1 (2.38%) Games
3 1 (2.38%) Retail
Job Titles
1 12 (28.57%) Analyst
2 8 (19.05%) Business Analyst
3 5 (11.90%) Architect
3 5 (11.90%) Project Manager
3 5 (11.90%) Solutions Architect
3 5 (11.90%) Support Engineer
3 5 (11.90%) Field Engineer
4 4 (9.52%) OSS Architect
4 4 (9.52%) OSS Solutions Architect
5 3 (7.14%) SharePoint Business Analyst
5 3 (7.14%) Server Engineer
5 3 (7.14%) E-Commerce Project Manager
5 3 (7.14%) E-Commerce Manager
5 3 (7.14%) Consultant
5 3 (7.14%) Developer
6 2 (4.76%) Support Consultant
6 2 (4.76%) Windows Server Engineer
6 2 (4.76%) Data Analyst
6 2 (4.76%) Escalation Engineer
7 1 (2.38%) Senior IT Project Manager
Libraries, Frameworks & Software Standards
1 4 (9.52%) .NET
2 3 (7.14%) XML
2 3 (7.14%) HTML
3 2 (4.76%) CSS
3 2 (4.76%) Ajax
4 1 (2.38%) .NET Framework
4 1 (2.38%) Application Packaging
4 1 (2.38%) WCF
4 1 (2.38%) Silverlight
4 1 (2.38%) LINQ
4 1 (2.38%) jQuery
4 1 (2.38%) HTML5
4 1 (2.38%) REST
4 1 (2.38%) CSS3
4 1 (2.38%) Windows Identity Foundation
4 1 (2.38%) FastCGI
4 1 (2.38%) EDI
4 1 (2.38%) Hibernate
4 1 (2.38%) Spring
4 1 (2.38%) ADO.NET
Miscellaneous
1 5 (11.90%) Clustering
2 4 (9.52%) Replication
3 2 (4.76%) Social Media
4 1 (2.38%) New Media
4 1 (2.38%) Analytical Skills
4 1 (2.38%) Client/Server
4 1 (2.38%) Management Information System
4 1 (2.38%) Statistics
4 1 (2.38%) Mathematics
4 1 (2.38%) Computer Science
4 1 (2.38%) CMDB
4 1 (2.38%) Data Integration
Operating Systems
1 12 (28.57%) Windows
2 3 (7.14%) Windows Server 2008
2 3 (7.14%) Windows Server 2012
3 1 (2.38%) Windows 7
3 1 (2.38%) Windows 8
Processes & Methodologies
1 13 (30.95%) ITIL
1 13 (30.95%) Service Management
2 10 (23.81%) Project Management
3 7 (16.67%) Migration
4 6 (14.29%) PRINCE2
5 5 (11.90%) E-Commerce
5 5 (11.90%) Scrum
5 5 (11.90%) Disaster Recovery
5 5 (11.90%) Agile Software Development
6 4 (9.52%) SOA
6 4 (9.52%) TOGAF
6 4 (9.52%) Network Management
7 3 (7.14%) CRM
7 3 (7.14%) Analytics
8 2 (4.76%) Data Management
8 2 (4.76%) Business Transformation
8 2 (4.76%) Business Intelligence
8 2 (4.76%) Web Development
8 2 (4.76%) Enterprise Architecture
9 1 (2.38%) Operations Research
Programming Languages
1 6 (14.29%) Java
2 5 (11.90%) SQL
3 4 (9.52%) C#
4 3 (7.14%) JavaScript
5 2 (4.76%) PowerShell
5 2 (4.76%) PHP
6 1 (2.38%) R
6 1 (2.38%) Perl
6 1 (2.38%) C++
6 1 (2.38%) T-SQL
6 1 (2.38%) VBScript
6 1 (2.38%) VB.NET
6 1 (2.38%) VBA
6 1 (2.38%) Python
6 1 (2.38%) Shell Script
6 1 (2.38%) Ruby
Qualifications
1 13 (30.95%) Microsoft Certification
2 12 (28.57%) MCTS
2 12 (28.57%) MCITP
2 12 (28.57%) Degree
3 5 (11.90%) PMP
3 5 (11.90%) PMI Certification
4 2 (4.76%) SC Cleared
4 2 (4.76%) Security Cleared
5 1 (2.38%) MCP
5 1 (2.38%) MCSD
5 1 (2.38%) MCSE
5 1 (2.38%) PhD
System Software
1 6 (14.29%) Active Directory
2 3 (7.14%) Terminal Services
3 2 (4.76%) Hyper-V
4 1 (2.38%) Microsoft App-V
Systems Management
1 3 (7.14%) WSUS
1 3 (7.14%) Forefront Identity Manager
2 2 (4.76%) Netcool
2 2 (4.76%) OPNET
3 1 (2.38%) WMI
3 1 (2.38%) SCCM
3 1 (2.38%) SCOM
3 1 (2.38%) HP UCMDB
Vendors
1 7 (16.67%) Microsoft
2 3 (7.14%) Oracle
2 3 (7.14%) BMC
2 3 (7.14%) Remedy
3 2 (4.76%) Cramer
3 2 (4.76%) NetCracker
3 2 (4.76%) Google
3 2 (4.76%) Greenplum
3 2 (4.76%) Citrix
4 1 (2.38%) ServiceNow
4 1 (2.38%) CA
4 1 (2.38%) Novell
4 1 (2.38%) Lotus
4 1 (2.38%) SAP
4 1 (2.38%) HP
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