The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 28 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 232 238 237
Rank change year-on-year
+6 -1
Contract jobs citing Customer Engagement 23 33 20
As % of all contract IT jobs located in the South East 0.27% 0.33% 0.22%
As % of the Processes & Methodologies category 0.34% 0.42% 0.29%
Number of daily rates quoted 4 11 16
Median daily rate £378 £393 £393
Median daily rate % change year-on-year
-3.69% -
90% offered a daily rate of more than £308 £240 £350
10% offered a daily rate of more than £567 £463 £450
UK excluding London median daily rate £450 £396 £400
% change year-on-year
+13.56% -0.93%
Number of hourly rates quoted 1 0 1
Median hourly rate £10.24 - £12.00
UK excluding London median hourly rate £10.24 £59.50 £12.00
% change year-on-year
-82.78% +395.83%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6833 7918 6986
As % of all contract IT jobs located in the South East 81.56% 79.78% 76.41%
Number of daily rates quoted 4186 4861 3893
Median daily rate £420 £400 £375
Median daily rate % change year-on-year
+5.00% +6.66%
90% offered a daily rate of more than £275 £275 £240
10% offered a daily rate of more than £550 £520 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 264 268 268
Median hourly rate £38.50 £37.09 £21.82
Median hourly rate % change year-on-year
+3.80% +69.98%
90% offered a hourly rate of more than £13.00 £14.50 £12.00
10% offered a hourly rate of more than £56.41 £50.00 £50.00
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Customer Engagement
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 28 September 2016.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +13 15 - - 6
Buckinghamshire +21 5 £366 - 1
Hampshire +13 1 £325 -21.26% 2
East Sussex +1 1 - -
Oxfordshire -15 1 £625 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 28 September 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 23 (38.33%) Degree
2 21 (35.00%) Project Management
3 18 (30.00%) Office 365
4 17 (28.33%) Microsoft Intune
5 15 (25.00%) Data Quality
5 15 (25.00%) Project Governance
5 15 (25.00%) Escalation Management
5 15 (25.00%) Microsoft
6 12 (20.00%) ITIL
6 12 (20.00%) Service Management
7 11 (18.33%) C
7 11 (18.33%) MS Excel
7 11 (18.33%) Security Cleared
8 10 (16.67%) SQL
9 8 (13.33%) Windows
10 7 (11.67%) MS Office
10 7 (11.67%) DNS
10 7 (11.67%) Active Directory
10 7 (11.67%) Microsoft Certification
10 7 (11.67%) MCTS
10 7 (11.67%) MCITP
11 6 (10.00%) Business Analysis
11 6 (10.00%) VBScript
11 6 (10.00%) PowerShell
11 6 (10.00%) Microsoft Azure
11 6 (10.00%) Stakeholder Engagement
12 5 (8.33%) SC Cleared
12 5 (8.33%) DV Cleared
12 5 (8.33%) Presales
12 5 (8.33%) WMI

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.67%) IIS
1 4 (6.67%) MS Exchange
2 3 (5.00%) CMS
3 2 (3.33%) Apache
3 2 (3.33%) Drupal
3 2 (3.33%) Exchange Server 2003
3 2 (3.33%) Exchange Server 2010
3 2 (3.33%) Office Communications Server
3 2 (3.33%) Skype for Business
4 1 (1.67%) Sitecore CMS
Applications
1 11 (18.33%) MS Excel
2 7 (11.67%) MS Office
3 1 (1.67%) MS PowerPoint
3 1 (1.67%) MS Project
3 1 (1.67%) MS Visio
3 1 (1.67%) Spreadsheet
Business Applications
1 3 (5.00%) Dynamics CRM
2 1 (1.67%) Sprinklr
2 1 (1.67%) WebTrends
Cloud Services
1 18 (30.00%) Office 365
2 6 (10.00%) Microsoft Azure
3 2 (3.33%) Azure Active Directory
3 2 (3.33%) Cloud Computing
4 1 (1.67%) Amazon AWS
Communications & Networking
1 7 (11.67%) DNS
2 4 (6.67%) Internet
3 3 (5.00%) DHCP
3 3 (5.00%) LAN
3 3 (5.00%) WAN
3 3 (5.00%) Wireless
4 2 (3.33%) Firewall
4 2 (3.33%) Intranet
4 2 (3.33%) Network Security
4 2 (3.33%) SAN
4 2 (3.33%) Skype
4 2 (3.33%) SSL
4 2 (3.33%) TCP/IP
4 2 (3.33%) Unified Communications
4 2 (3.33%) VoIP
4 2 (3.33%) VPN
5 1 (1.67%) MPLS
5 1 (1.67%) WLAN
Database & Business Intelligence
1 4 (6.67%) SQL Server
2 2 (3.33%) Azure SQL Database
2 2 (3.33%) Big Data
2 2 (3.33%) Power BI
2 2 (3.33%) SQL Server Analysis Services
2 2 (3.33%) SQL Server Integration Services
2 2 (3.33%) SQL Server Reporting Services
3 1 (1.67%) Data Warehouse
3 1 (1.67%) Hadoop
3 1 (1.67%) Microsoft Analysis Services
3 1 (1.67%) NoSQL
Development Applications
1 2 (3.33%) Git (software)
2 1 (1.67%) JIRA
2 1 (1.67%) Rational DOORS
General
1 5 (8.33%) Finance
1 5 (8.33%) Legal
2 4 (6.67%) Telecoms
3 3 (5.00%) Marketing
4 2 (3.33%) Spanish Language
5 1 (1.67%) Billing
5 1 (1.67%) Publishing
5 1 (1.67%) Retail
Job Titles
1 14 (23.33%) Analyst
2 11 (18.33%) Architect
3 7 (11.67%) Business Analyst
3 7 (11.67%) Field Engineer
4 6 (10.00%) Consultant
5 5 (8.33%) Change Manager
6 4 (6.67%) DV Cleared Business Analyst
6 4 (6.67%) Office 365 Manager
6 4 (6.67%) Security Consultant
7 3 (5.00%) Developer
7 3 (5.00%) Help Desk Analyst
7 3 (5.00%) Solutions Architect
8 2 (3.33%) HTML Developer
8 2 (3.33%) Infrastructure Analyst
8 2 (3.33%) PHP Developer
8 2 (3.33%) PHP Web Developer
8 2 (3.33%) Project Manager
8 2 (3.33%) Security Architect
8 2 (3.33%) Support Consultant
8 2 (3.33%) Web Developer
Libraries, Frameworks & Software Standards
1 4 (6.67%) XML
2 2 (3.33%) .NET
2 2 (3.33%) DCOM
2 2 (3.33%) HTML
Miscellaneous
1 5 (8.33%) Clustering
1 5 (8.33%) Management Information System
2 4 (6.67%) Cyberthreat
2 4 (6.67%) Data Centre
3 3 (5.00%) Computer Science
4 2 (3.33%) Analytical Skills
4 2 (3.33%) Data Protection Act
4 2 (3.33%) PKI
5 1 (1.67%) Blog
5 1 (1.67%) iPad
5 1 (1.67%) Social Media
5 1 (1.67%) User Experience
5 1 (1.67%) Virtual Team
Operating Systems
1 8 (13.33%) Windows
2 2 (3.33%) Windows Server
Processes & Methodologies
1 21 (35.00%) Project Management
2 15 (25.00%) Escalation Management
2 15 (25.00%) Project Governance
3 12 (20.00%) ITIL
3 12 (20.00%) Service Management
4 6 (10.00%) Business Analysis
4 6 (10.00%) Stakeholder Engagement
5 5 (8.33%) Agile Software Development
5 5 (8.33%) Change Management
5 5 (8.33%) Migration
5 5 (8.33%) Presales
5 5 (8.33%) Service Delivery
6 4 (6.67%) Cybersecurity
6 4 (6.67%) Data Analysis
6 4 (6.67%) SIEM
6 4 (6.67%) Waterfall
7 3 (5.00%) Information Assurance
7 3 (5.00%) Performance Monitoring
7 3 (5.00%) Service Design
7 3 (5.00%) Time Management
Programming Languages
1 11 (18.33%) C
2 10 (16.67%) SQL
3 6 (10.00%) PowerShell
3 6 (10.00%) VBScript
4 4 (6.67%) T-SQL
5 2 (3.33%) C#
5 2 (3.33%) PHP
6 1 (1.67%) Java
Qualifications
1 23 (38.33%) Degree
2 11 (18.33%) Security Cleared
3 7 (11.67%) MCITP
3 7 (11.67%) MCTS
3 7 (11.67%) Microsoft Certification
4 5 (8.33%) DV Cleared
4 5 (8.33%) SC Cleared
5 3 (5.00%) CEH
5 3 (5.00%) CISM
5 3 (5.00%) CISSP
5 3 (5.00%) ITIL Certification
5 3 (5.00%) SANS
6 1 (1.67%) CCIE
6 1 (1.67%) Cisco Certification
Quality Assurance & Compliance
1 15 (25.00%) Data Quality
2 4 (6.67%) ISO/IEC 27001
3 2 (3.33%) SLA
System Software
1 7 (11.67%) Active Directory
2 2 (3.33%) Firmware
2 2 (3.33%) vSphere
Systems Management
1 17 (28.33%) Microsoft Intune
2 5 (8.33%) WMI
3 4 (6.67%) SCOM
4 3 (5.00%) Microsoft Clustering
5 2 (3.33%) Backup Exec
5 2 (3.33%) SCCM
Vendors
1 15 (25.00%) Microsoft
2 4 (6.67%) HP
3 2 (3.33%) 3PAR
3 2 (3.33%) Aruba
3 2 (3.33%) Cisco
3 2 (3.33%) Dell
3 2 (3.33%) Juniper
3 2 (3.33%) Ruckus Wireless
3 2 (3.33%) Symantec
3 2 (3.33%) VMware
4 1 (1.67%) Amdocs
4 1 (1.67%) Facebook
4 1 (1.67%) SAP
4 1 (1.67%) Sitecore
4 1 (1.67%) Twitter
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