The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 232 236 225
Rank change year-on-year
+4 -11
Contract jobs citing Customer Engagement 37 23 20
As % of all contract IT jobs located in the South East 0.40% 0.25% 0.22%
As % of the Processes & Methodologies category 0.50% 0.31% 0.29%
Number of daily rates quoted 15 20 14
Median daily rate £450 £378 £375
Median daily rate % change year-on-year
+19.20% +0.66%
90% offered a daily rate of more than £375 £290 £337
10% offered a daily rate of more than £518 £455 £450
UK excluding London median daily rate £375 £400 £375
% change year-on-year
-6.25% +6.66%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - £18.25
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7328 7361 6934
As % of all contract IT jobs located in the South East 80.20% 78.73% 75.44%
Number of daily rates quoted 4515 4210 3847
Median daily rate £413 £390 £375
Median daily rate % change year-on-year
+5.76% +4.00%
90% offered a daily rate of more than £290 £265 £250
10% offered a daily rate of more than £538 £525 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 260 255 278
Median hourly rate £27.50 £30.00 £26.50
Median hourly rate % change year-on-year
-8.33% +13.20%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £47.50 £45.00 £55.00
UK excluding London median hourly rate £32.50 £30.00 £30.00
% change year-on-year
+8.33% -

Customer Engagement
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 30 May 2016.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +11 30 £450 +5.88% 3
Hampshire -6 3 £330 -3.64% 1
Buckinghamshire +10 2 - -
Surrey - 2 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 30 May 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 39 (45.88%) Degree
2 38 (44.71%) ITIL
3 33 (38.82%) Service Management
4 28 (32.94%) Microsoft
4 28 (32.94%) Microsoft Certification
4 28 (32.94%) MCITP
4 28 (32.94%) MCTS
5 27 (31.76%) Windows
6 23 (27.06%) DNS
7 22 (25.88%) Microsoft Azure
8 20 (23.53%) Office 365
8 20 (23.53%) MS Excel
9 17 (20.00%) Active Directory
10 15 (17.65%) SQL
11 14 (16.47%) Project Management
12 13 (15.29%) DHCP
13 12 (14.12%) Security Cleared
14 11 (12.94%) Data Quality
14 11 (12.94%) VPN
14 11 (12.94%) MS Office
14 11 (12.94%) Finance
15 10 (11.76%) Citrix
15 10 (11.76%) T-SQL
15 10 (11.76%) Windows Intune
15 10 (11.76%) PowerShell
16 9 (10.59%) .NET
16 9 (10.59%) IIS
16 9 (10.59%) Telecoms
16 9 (10.59%) Clustering
16 9 (10.59%) Escalation Management

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.59%) IIS
2 3 (3.53%) CMS
3 2 (2.35%) MS Exchange
3 2 (2.35%) SharePoint
4 1 (1.18%) Apache Pig
4 1 (1.18%) SharePoint Server
4 1 (1.18%) Skype for Business
Applications
1 20 (23.53%) MS Excel
2 11 (12.94%) MS Office
3 3 (3.53%) MS Project
3 3 (3.53%) Photoshop
4 2 (2.35%) Adobe Illustrator
4 2 (2.35%) MS PowerPoint
5 1 (1.18%) MS Visio
Business Applications
1 1 (1.18%) Remedy ITSM
Cloud Services
1 22 (25.88%) Microsoft Azure
2 20 (23.53%) Office 365
3 4 (4.71%) IaaS
4 3 (3.53%) Amazon AWS
4 3 (3.53%) Cloud Computing
5 2 (2.35%) Azure Active Directory
5 2 (2.35%) SaaS
6 1 (1.18%) Google Cloud Platform
6 1 (1.18%) Google Compute Engine
6 1 (1.18%) SoftLayer
Communications & Networking
1 23 (27.06%) DNS
2 13 (15.29%) DHCP
3 11 (12.94%) VPN
4 6 (7.06%) Wireless
5 5 (5.88%) Firewall
5 5 (5.88%) TCP/IP
6 4 (4.71%) MPLS
7 3 (3.53%) Bluetooth
7 3 (3.53%) Broadband
7 3 (3.53%) HTTP
7 3 (3.53%) IPsec
7 3 (3.53%) IPv4
7 3 (3.53%) IPv6
7 3 (3.53%) Network Security
7 3 (3.53%) Remote Desktop
7 3 (3.53%) SSL
7 3 (3.53%) Wi-Fi
7 3 (3.53%) WiMAX
7 3 (3.53%) Wireshark
8 2 (2.35%) IMAP
Database & Business Intelligence
1 8 (9.41%) SQL Server
2 5 (5.88%) Azure SQL Database
2 5 (5.88%) SQL Server Analysis Services
2 5 (5.88%) SQL Server Integration Services
2 5 (5.88%) SQL Server Reporting Services
3 4 (4.71%) Data Warehouse
3 4 (4.71%) Power BI
3 4 (4.71%) PowerCenter
4 3 (3.53%) Big Data
4 3 (3.53%) Microsoft Analysis Services
4 3 (3.53%) NoSQL
5 2 (2.35%) Hadoop
6 1 (1.18%) Relational Database
Development Applications
1 3 (3.53%) Fiddler
1 3 (3.53%) Visual Studio
2 1 (1.18%) Rational DOORS
General
1 11 (12.94%) Finance
2 9 (10.59%) Telecoms
3 8 (9.41%) Marketing
4 5 (5.88%) Legal
5 3 (3.53%) Pharmaceutical
Job Titles
1 22 (25.88%) Field Engineer
2 17 (20.00%) Architect
3 15 (17.65%) Consultant
4 8 (9.41%) Solutions Architect
5 7 (8.24%) Support Engineer
6 6 (7.06%) Development Engineer
6 6 (7.06%) Security Consultant
7 5 (5.88%) Developer
7 5 (5.88%) Microsoft Consultant
7 5 (5.88%) Project Manager
8 4 (4.71%) Analyst
8 4 (4.71%) Business Analyst
8 4 (4.71%) Informatica Developer
8 4 (4.71%) Technical Consultant
9 3 (3.53%) Chief Architect
9 3 (3.53%) Development Support Engineer
9 3 (3.53%) Field Support Engineer
9 3 (3.53%) Support Consultant
9 3 (3.53%) VMware Architect
9 3 (3.53%) Windows Engineer
Libraries, Frameworks & Software Standards
1 9 (10.59%) .NET
2 4 (4.71%) XML
3 3 (3.53%) 802.1X
3 3 (3.53%) ADO.NET
3 3 (3.53%) Ajax
3 3 (3.53%) ASP.NET
3 3 (3.53%) FastCGI
3 3 (3.53%) LINQ
3 3 (3.53%) REST
3 3 (3.53%) RSS
3 3 (3.53%) WCF
3 3 (3.53%) Windows Identity Foundation
3 3 (3.53%) WPF
4 2 (2.35%) DCOM
5 1 (1.18%) CGI
Miscellaneous
1 9 (10.59%) Clustering
2 4 (4.71%) Cyberthreat
3 3 (3.53%) Client/Server
3 3 (3.53%) e-Learning
3 3 (3.53%) Management Information System
4 2 (2.35%) BYOD
4 2 (2.35%) Computer Science
4 2 (2.35%) Data Protection Act
4 2 (2.35%) Freedom of Information
4 2 (2.35%) PKI
4 2 (2.35%) User Experience
5 1 (1.18%) Data Centre
5 1 (1.18%) Data Integration
5 1 (1.18%) NHS
5 1 (1.18%) Public Cloud
5 1 (1.18%) Replication
Operating Systems
1 27 (31.76%) Windows
2 8 (9.41%) Windows Server
3 4 (4.71%) Windows 10
4 2 (2.35%) Linux
4 2 (2.35%) Unix
5 1 (1.18%) Apple iOS
Processes & Methodologies
1 38 (44.71%) ITIL
2 33 (38.82%) Service Management
3 14 (16.47%) Project Management
4 9 (10.59%) Escalation Management
5 8 (9.41%) Agile Software Development
5 8 (9.41%) High Availability
6 7 (8.24%) Project Governance
7 6 (7.06%) Business Analysis
7 6 (7.06%) Business Intelligence
7 6 (7.06%) Performance Tuning
7 6 (7.06%) Presales
8 5 (5.88%) Migration
8 5 (5.88%) Problem Management
8 5 (5.88%) Release Management
9 4 (4.71%) Cybersecurity
9 4 (4.71%) Master Data Management
9 4 (4.71%) Performance Optimisation
9 4 (4.71%) SIEM
9 4 (4.71%) Software Architecture
9 4 (4.71%) Stakeholder Engagement
Programming Languages
1 15 (17.65%) SQL
2 10 (11.76%) PowerShell
2 10 (11.76%) T-SQL
3 6 (7.06%) VBScript
4 5 (5.88%) C#
5 4 (4.71%) C
5 4 (4.71%) Java
5 4 (4.71%) PHP
5 4 (4.71%) Python
5 4 (4.71%) Ruby
6 3 (3.53%) JavaScript
7 1 (1.18%) C++
7 1 (1.18%) Perl
Qualifications
1 39 (45.88%) Degree
2 28 (32.94%) MCITP
2 28 (32.94%) MCTS
2 28 (32.94%) Microsoft Certification
3 12 (14.12%) Security Cleared
4 8 (9.41%) SC Cleared
5 5 (5.88%) CISM
5 5 (5.88%) CISSP
6 4 (4.71%) DV Cleared
6 4 (4.71%) ITIL Certification
6 4 (4.71%) PMI Certification
6 4 (4.71%) PMP
7 3 (3.53%) CEH
7 3 (3.53%) SANS
8 2 (2.35%) CISA
8 2 (2.35%) CLAS
9 1 (1.18%) CCIE
9 1 (1.18%) Cisco Certification
9 1 (1.18%) MBA
9 1 (1.18%) Postgraduate
Quality Assurance & Compliance
1 11 (12.94%) Data Quality
2 6 (7.06%) ISO/IEC 27001
3 2 (2.35%) ISO 9001
3 2 (2.35%) PCI DSS
System Software
1 17 (20.00%) Active Directory
2 6 (7.06%) Terminal Server
3 5 (5.88%) BitLocker
4 4 (4.71%) Hyper-V
5 3 (3.53%) UAG
6 1 (1.18%) VMware ESX
6 1 (1.18%) VMware Infrastructure
6 1 (1.18%) XenApp
6 1 (1.18%) XenDesktop
Systems Management
1 10 (11.76%) Windows Intune
2 7 (8.24%) SCCM
2 7 (8.24%) WSUS
3 5 (5.88%) WMI
4 4 (4.71%) SCOM
4 4 (4.71%) SCVMM
5 3 (3.53%) Forefront Identity Manager
Vendors
1 28 (32.94%) Microsoft
2 10 (11.76%) Citrix
3 6 (7.06%) Cisco
4 5 (5.88%) VMware
5 4 (4.71%) Informatica
6 2 (2.35%) Aruba
6 2 (2.35%) HP
6 2 (2.35%) Juniper
6 2 (2.35%) Ruckus Wireless
7 1 (1.18%) BMC
7 1 (1.18%) CA
7 1 (1.18%) Google
7 1 (1.18%) Oracle
7 1 (1.18%) Rackspace
7 1 (1.18%) Remedy
Brighton, East Sussex
Lorien Resourcing
Rate: MARKET RATE
Posted: 3 days ago