The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 6 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 223 232 240
Rank change year-on-year
+9 +8
Contract jobs citing Customer Engagement 28 33 26
As % of all contract IT jobs located in the South East 0.36% 0.35% 0.27%
As % of the Processes & Methodologies category 0.44% 0.44% 0.35%
Number of daily rates quoted 11 15 20
Median daily rate £410 £413 £400
Median daily rate % change year-on-year
-0.67% +3.19%
90% offered a daily rate of more than £305 £263 £363
10% offered a daily rate of more than £575 £480 £478
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 0 0 1
Median hourly rate - - £21.58
UK excluding London median hourly rate - - £21.58
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6304 7487 7494
As % of all contract IT jobs located in the South East 80.11% 79.62% 76.40%
Number of daily rates quoted 3759 4415 4208
Median daily rate £425 £400 £388
Median daily rate % change year-on-year
+6.25% +3.22%
90% offered a daily rate of more than £275 £275 £260
10% offered a daily rate of more than £550 £550 £525
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 260 308 284
Median hourly rate £34.00 £37.09 £22.50
Median hourly rate % change year-on-year
-8.33% +64.84%
90% offered a hourly rate of more than £12.50 £12.49 £11.35
10% offered a hourly rate of more than £52.50 £55.00 £42.50
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

Customer Engagement
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 6 December 2016.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +6 16 - - 6
West Sussex - 5 £410 -
Buckinghamshire +19 4 £364 -
Kent - 2 £478 -
Hampshire +14 1 - - 4
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 6 December 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 18 (33.96%) Degree
2 14 (26.42%) Finance
2 14 (26.42%) Project Management
3 13 (24.53%) Office 365
4 12 (22.64%) Security Cleared
4 12 (22.64%) CRM
4 12 (22.64%) Microsoft
5 11 (20.75%) Business Analysis
6 10 (18.87%) Change Management
6 10 (18.87%) Microsoft Intune
6 10 (18.87%) Project Governance
6 10 (18.87%) Data Quality
6 10 (18.87%) Escalation Management
7 9 (16.98%) Analytics
7 9 (16.98%) Analytical Skills
7 9 (16.98%) HP
7 9 (16.98%) C
7 9 (16.98%) Marketing
7 9 (16.98%) SC Cleared
8 8 (15.09%) Spanish Language
8 8 (15.09%) Service Management
8 8 (15.09%) Service Delivery
8 8 (15.09%) Microsoft Azure
9 7 (13.21%) Internet
9 7 (13.21%) MS Office
9 7 (13.21%) Dell
9 7 (13.21%) Enterprise Architecture
9 7 (13.21%) Telecoms
10 6 (11.32%) MBA
10 6 (11.32%) Stakeholder Management

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.43%) MS Exchange
2 3 (5.66%) Exchange Server 2003
2 3 (5.66%) Exchange Server 2010
3 2 (3.77%) CMS
3 2 (3.77%) Office Communications Server
3 2 (3.77%) Skype for Business
4 1 (1.89%) Apache
4 1 (1.89%) Drupal
4 1 (1.89%) IIS
4 1 (1.89%) Sitecore CMS
Applications
1 7 (13.21%) MS Office
2 6 (11.32%) MS Excel
3 1 (1.89%) MS PowerPoint
3 1 (1.89%) MS Project
3 1 (1.89%) Spreadsheet
Business Applications
1 4 (7.55%) Dynamics CRM
2 1 (1.89%) Sprinklr
2 1 (1.89%) WebTrends
Cloud Services
1 13 (24.53%) Office 365
2 8 (15.09%) Microsoft Azure
3 4 (7.55%) Amazon AWS
3 4 (7.55%) Boomi
3 4 (7.55%) IaaS
3 4 (7.55%) PaaS
3 4 (7.55%) SaaS
4 2 (3.77%) Azure Active Directory
5 1 (1.89%) Cloud Computing
Communications & Networking
1 7 (13.21%) Internet
2 3 (5.66%) SAN
3 2 (3.77%) Skype
3 2 (3.77%) Unified Communications
4 1 (1.89%) DNS
4 1 (1.89%) Intranet
4 1 (1.89%) LAN
4 1 (1.89%) MPLS
4 1 (1.89%) SSL
4 1 (1.89%) VoIP
4 1 (1.89%) VPN
4 1 (1.89%) WAN
Database & Business Intelligence
1 2 (3.77%) PowerCenter
2 1 (1.89%) BusinessObjects
2 1 (1.89%) Data Mart
2 1 (1.89%) Data Warehouse
2 1 (1.89%) MS Access
2 1 (1.89%) QlikView
Development Applications
1 1 (1.89%) Git (software)
1 1 (1.89%) JIRA
General
1 14 (26.42%) Finance
2 9 (16.98%) Marketing
3 8 (15.09%) Spanish Language
4 7 (13.21%) Telecoms
5 6 (11.32%) Mandarin Language
6 4 (7.55%) Legal
7 2 (3.77%) Retail
8 1 (1.89%) Billing
8 1 (1.89%) Military
8 1 (1.89%) Publishing
Job Titles
1 15 (28.30%) Analyst
2 10 (18.87%) Architect
3 7 (13.21%) Business Manager
3 7 (13.21%) Marketing Manager
4 6 (11.32%) Business Analyst
5 4 (7.55%) Help Desk Analyst
6 3 (5.66%) Change Manager
6 3 (5.66%) Digital Architect
6 3 (5.66%) Digital Solutions Architect
6 3 (5.66%) Infrastructure Analyst
6 3 (5.66%) Office 365 Manager
6 3 (5.66%) Service Architect
6 3 (5.66%) Solutions Architect
7 2 (3.77%) DV Cleared Business Analyst
7 2 (3.77%) Project Manager
7 2 (3.77%) SC Cleared Business Analyst
8 1 (1.89%) Coordinator
8 1 (1.89%) Developer
8 1 (1.89%) Programmer
8 1 (1.89%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (7.55%) Web Services
2 1 (1.89%) HTML
Miscellaneous
1 9 (16.98%) Analytical Skills
2 6 (11.32%) Economics
3 5 (9.43%) Data Centre
3 5 (9.43%) Management Information System
4 4 (7.55%) Data Protection Act
5 1 (1.89%) Blog
5 1 (1.89%) Computer Science
5 1 (1.89%) iPad
5 1 (1.89%) Social Media
5 1 (1.89%) User Experience
5 1 (1.89%) Virtual Team
Operating Systems
1 4 (7.55%) Windows
2 1 (1.89%) Unix
Processes & Methodologies
1 14 (26.42%) Project Management
2 12 (22.64%) CRM
3 11 (20.75%) Business Analysis
4 10 (18.87%) Change Management
4 10 (18.87%) Escalation Management
4 10 (18.87%) Project Governance
5 9 (16.98%) Analytics
6 8 (15.09%) Service Delivery
6 8 (15.09%) Service Management
7 7 (13.21%) Enterprise Architecture
8 6 (11.32%) Business Development
8 6 (11.32%) Business Transformation
8 6 (11.32%) Case Management
8 6 (11.32%) Data Architecture
8 6 (11.32%) ITIL
8 6 (11.32%) PLM
8 6 (11.32%) Programme Management
8 6 (11.32%) Stakeholder Management
9 5 (9.43%) Presales
9 5 (9.43%) Stakeholder Engagement
Programming Languages
1 9 (16.98%) C
2 2 (3.77%) SQL
3 1 (1.89%) Java
3 1 (1.89%) PHP
Qualifications
1 18 (33.96%) Degree
2 12 (22.64%) Security Cleared
3 9 (16.98%) SC Cleared
4 6 (11.32%) MBA
5 4 (7.55%) ITIL Certification
6 3 (5.66%) DV Cleared
7 1 (1.89%) APMP
Quality Assurance & Compliance
1 10 (18.87%) Data Quality
2 4 (7.55%) SLA
3 1 (1.89%) QA
System Software
1 3 (5.66%) Firmware
1 3 (5.66%) vSphere
2 2 (3.77%) Active Directory
Systems Management
1 10 (18.87%) Microsoft Intune
2 3 (5.66%) Backup Exec
Vendors
1 12 (22.64%) Microsoft
2 9 (16.98%) HP
3 7 (13.21%) Dell
4 6 (11.32%) Google
4 6 (11.32%) IBM
5 3 (5.66%) 3PAR
5 3 (5.66%) Symantec
5 3 (5.66%) VMware
6 2 (3.77%) Oracle
6 2 (3.77%) SAP
7 1 (1.89%) Amdocs
7 1 (1.89%) Facebook
7 1 (1.89%) Informatica
7 1 (1.89%) Sitecore
7 1 (1.89%) Twitter