The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 24 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 239 247 234
Rank change year-on-year
+8 -13
Contract jobs citing Customer Engagement 22 30 18
As % of all contract IT jobs located in the South East 0.25% 0.31% 0.20%
As % of the Processes & Methodologies category 0.31% 0.39% 0.26%
Number of daily rates quoted 4 12 8
Median daily rate £391 £384 £400
Median daily rate % change year-on-year
+1.75% -4.06%
90% offered a daily rate of more than £333 £241 £368
10% offered a daily rate of more than £567 £456 £483
UK excluding London median daily rate £425 £384 £413
% change year-on-year
+10.74% -6.96%
Number of hourly rates quoted 1 0 2
Median hourly rate £10.24 - £11.50
UK excluding London median hourly rate £10.24 £59.50 £11.50
% change year-on-year
-82.78% +417.39%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7198 7767 7024
As % of all contract IT jobs located in the South East 81.77% 79.42% 76.51%
Number of daily rates quoted 4380 4775 3924
Median daily rate £420 £400 £375
Median daily rate % change year-on-year
+5.00% +6.66%
90% offered a daily rate of more than £288 £275 £240
10% offered a daily rate of more than £550 £520 £500
UK excluding London median daily rate £400 £395 £375
% change year-on-year
+1.26% +5.33%
Number of hourly rates quoted 268 252 264
Median hourly rate £39.50 £35.00 £21.00
Median hourly rate % change year-on-year
+12.85% +66.66%
90% offered a hourly rate of more than £13.00 £14.00 £12.00
10% offered a hourly rate of more than £57.68 £50.00 £55.00
UK excluding London median hourly rate £30.50 £32.50 £25.75
% change year-on-year
-6.15% +26.21%

Customer Engagement
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South East

Customer Engagement
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South East region.

Customer Engagement Daily Rate Trend in the South East

Customer Engagement
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South East region over the 3 months to 24 August 2016.

Customer Engagement Daily Rate Histogram in the South East

Customer Engagement
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the South East region.

Customer Engagement Hourly Rate Trend in the South East

Customer Engagement
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South East region over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +15 14 - - 4
East Sussex +12 3 - -
Buckinghamshire +9 2 £431 +23.14% 3
Surrey +4 1 £350 -0.70%
Hampshire -1 1 £325 -29.15% 1
Oxfordshire -8 1 £625 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South East

For the 6 months to 24 August 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Engagement.

1 24 (39.34%) Degree
2 21 (34.43%) Project Management
3 17 (27.87%) ITIL
4 16 (26.23%) Service Management
5 15 (24.59%) Microsoft
5 15 (24.59%) Office 365
5 15 (24.59%) Microsoft Intune
6 14 (22.95%) Data Quality
7 13 (21.31%) Project Governance
7 13 (21.31%) Escalation Management
7 13 (21.31%) SQL
8 12 (19.67%) Security Cleared
9 10 (16.39%) MS Excel
9 10 (16.39%) Microsoft Certification
9 10 (16.39%) Microsoft Azure
9 10 (16.39%) MCTS
9 10 (16.39%) MCITP
10 9 (14.75%) DNS
10 9 (14.75%) Windows
10 9 (14.75%) C
11 8 (13.11%) Active Directory
12 7 (11.48%) T-SQL
13 6 (9.84%) VBScript
13 6 (9.84%) SQL Server
13 6 (9.84%) Change Management
13 6 (9.84%) Migration
13 6 (9.84%) Stakeholder Engagement
13 6 (9.84%) SC Cleared
13 6 (9.84%) PowerShell
14 5 (8.20%) DV Cleared

Customer Engagement
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.20%) IIS
2 2 (3.28%) Apache
2 2 (3.28%) CMS
2 2 (3.28%) Drupal
2 2 (3.28%) MS Exchange
2 2 (3.28%) Office Communications Server
2 2 (3.28%) Skype for Business
Applications
1 10 (16.39%) MS Excel
2 5 (8.20%) MS Office
3 1 (1.64%) MS Project
3 1 (1.64%) MS Visio
3 1 (1.64%) Spreadsheet
Business Applications
1 1 (1.64%) Dynamics CRM
1 1 (1.64%) Remedy ITSM
1 1 (1.64%) Sprinklr
1 1 (1.64%) WebTrends
Cloud Services
1 15 (24.59%) Office 365
2 10 (16.39%) Microsoft Azure
3 3 (4.92%) Cloud Computing
4 2 (3.28%) Amazon AWS
4 2 (3.28%) Azure Active Directory
Communications & Networking
1 9 (14.75%) DNS
2 4 (6.56%) Internet
2 4 (6.56%) Wireless
3 3 (4.92%) DHCP
3 3 (4.92%) Firewall
3 3 (4.92%) LAN
3 3 (4.92%) SSL
3 3 (4.92%) TCP/IP
3 3 (4.92%) VPN
3 3 (4.92%) WAN
4 2 (3.28%) Intranet
4 2 (3.28%) Network Security
4 2 (3.28%) Skype
4 2 (3.28%) Unified Communications
4 2 (3.28%) VoIP
5 1 (1.64%) IPsec
5 1 (1.64%) Remote Desktop
5 1 (1.64%) Wi-Fi
5 1 (1.64%) WiMAX
5 1 (1.64%) Wireshark
Database & Business Intelligence
1 6 (9.84%) SQL Server
2 4 (6.56%) Azure SQL Database
2 4 (6.56%) SQL Server Analysis Services
2 4 (6.56%) SQL Server Integration Services
2 4 (6.56%) SQL Server Reporting Services
3 3 (4.92%) Power BI
4 2 (3.28%) Big Data
4 2 (3.28%) Data Warehouse
4 2 (3.28%) Microsoft Analysis Services
4 2 (3.28%) NoSQL
5 1 (1.64%) Hadoop
5 1 (1.64%) PowerCenter
Development Applications
1 2 (3.28%) Git (software)
2 1 (1.64%) Fiddler
2 1 (1.64%) Rational DOORS
2 1 (1.64%) Visual Studio
General
1 5 (8.20%) Legal
1 5 (8.20%) Telecoms
2 4 (6.56%) Finance
3 3 (4.92%) Marketing
4 2 (3.28%) Spanish Language
5 1 (1.64%) Billing
5 1 (1.64%) Pharmaceutical
5 1 (1.64%) Publishing
Job Titles
1 13 (21.31%) Architect
2 11 (18.03%) Field Engineer
3 8 (13.11%) Analyst
4 7 (11.48%) Consultant
5 6 (9.84%) Business Analyst
6 5 (8.20%) Change Manager
7 4 (6.56%) Developer
7 4 (6.56%) Development Engineer
7 4 (6.56%) DV Cleared Business Analyst
7 4 (6.56%) Office 365 Manager
7 4 (6.56%) Security Consultant
7 4 (6.56%) Solutions Architect
8 3 (4.92%) Service Architect
9 2 (3.28%) Cloud Engineer
9 2 (3.28%) Development Consultant
9 2 (3.28%) Development Support Engineer
9 2 (3.28%) PHP Web Developer
9 2 (3.28%) SQL Server Consultant
9 2 (3.28%) Support Consultant
9 2 (3.28%) Telecoms Architect
Libraries, Frameworks & Software Standards
1 5 (8.20%) .NET
2 4 (6.56%) XML
3 2 (3.28%) DCOM
3 2 (3.28%) HTML
4 1 (1.64%) 802.1X
4 1 (1.64%) ADO.NET
4 1 (1.64%) Ajax
4 1 (1.64%) ASP.NET
4 1 (1.64%) FastCGI
4 1 (1.64%) LINQ
4 1 (1.64%) REST
4 1 (1.64%) RSS
4 1 (1.64%) WCF
4 1 (1.64%) Windows Identity Foundation
4 1 (1.64%) WPF
Miscellaneous
1 5 (8.20%) Clustering
1 5 (8.20%) Management Information System
2 4 (6.56%) Cyberthreat
3 3 (4.92%) Data Centre
4 2 (3.28%) Computer Science
4 2 (3.28%) Data Protection Act
4 2 (3.28%) PKI
5 1 (1.64%) Analytical Skills
5 1 (1.64%) Blog
5 1 (1.64%) Client/Server
5 1 (1.64%) Data Integration
5 1 (1.64%) e-Learning
5 1 (1.64%) NHS
5 1 (1.64%) Social Media
5 1 (1.64%) Virtual Team
Operating Systems
1 9 (14.75%) Windows
2 2 (3.28%) Unix
2 2 (3.28%) Windows Server
3 1 (1.64%) Apple iOS
3 1 (1.64%) Linux
Processes & Methodologies
1 21 (34.43%) Project Management
2 17 (27.87%) ITIL
3 16 (26.23%) Service Management
4 13 (21.31%) Escalation Management
4 13 (21.31%) Project Governance
5 6 (9.84%) Change Management
5 6 (9.84%) Migration
5 6 (9.84%) Stakeholder Engagement
6 5 (8.20%) Agile Software Development
6 5 (8.20%) Business Analysis
6 5 (8.20%) High Availability
7 4 (6.56%) Business Intelligence
7 4 (6.56%) Cybersecurity
7 4 (6.56%) Data Analysis
7 4 (6.56%) Performance Tuning
7 4 (6.56%) Presales
7 4 (6.56%) Service Design
7 4 (6.56%) SIEM
7 4 (6.56%) Waterfall
8 3 (4.92%) Performance Monitoring
Programming Languages
1 13 (21.31%) SQL
2 9 (14.75%) C
3 7 (11.48%) T-SQL
4 6 (9.84%) PowerShell
4 6 (9.84%) VBScript
5 3 (4.92%) C#
5 3 (4.92%) PHP
6 2 (3.28%) Java
7 1 (1.64%) JavaScript
7 1 (1.64%) Python
7 1 (1.64%) Ruby
Qualifications
1 24 (39.34%) Degree
2 12 (19.67%) Security Cleared
3 10 (16.39%) MCITP
3 10 (16.39%) MCTS
3 10 (16.39%) Microsoft Certification
4 6 (9.84%) SC Cleared
5 5 (8.20%) DV Cleared
6 3 (4.92%) CEH
6 3 (4.92%) CISM
6 3 (4.92%) CISSP
6 3 (4.92%) ITIL Certification
6 3 (4.92%) SANS
7 1 (1.64%) CCIE
7 1 (1.64%) Cisco Certification
7 1 (1.64%) PMI Certification
7 1 (1.64%) PMP
Quality Assurance & Compliance
1 14 (22.95%) Data Quality
2 4 (6.56%) ISO/IEC 27001
3 1 (1.64%) SLA
System Software
1 8 (13.11%) Active Directory
2 2 (3.28%) Hyper-V
3 1 (1.64%) Terminal Server
3 1 (1.64%) Virtual Machines
3 1 (1.64%) VMware ESX
3 1 (1.64%) VMware Infrastructure
3 1 (1.64%) XenApp
3 1 (1.64%) XenDesktop
Systems Management
1 15 (24.59%) Microsoft Intune
2 5 (8.20%) WMI
3 4 (6.56%) SCOM
4 3 (4.92%) Microsoft Clustering
5 2 (3.28%) SCCM
5 2 (3.28%) SCVMM
Vendors
1 15 (24.59%) Microsoft
2 2 (3.28%) Aruba
2 2 (3.28%) Cisco
2 2 (3.28%) HP
2 2 (3.28%) Juniper
2 2 (3.28%) Ruckus Wireless
3 1 (1.64%) Amdocs
3 1 (1.64%) BMC
3 1 (1.64%) CA
3 1 (1.64%) Citrix
3 1 (1.64%) Facebook
3 1 (1.64%) Informatica
3 1 (1.64%) Oracle
3 1 (1.64%) Remedy
3 1 (1.64%) SAP
3 1 (1.64%) Twitter
3 1 (1.64%) VMware
Beaconsfield, Buckinghamshire
Staffworx Ltd
Rate: market rates, 6-12 months initial contract
Posted: Yesterday
Reading
Volt
Rate: £30000.00 per annum
Posted: 7 days ago