The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the South Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 49 43 50
Rank change year-on-year
-6 +7
Contract jobs requiring a 1st Line Support 12 4 3
As % of all contract IT jobs located in South Wales 2.19% 0.96% 0.70%
As % of the Job Titles category 2.26% 1.03% 0.76%
Number of daily rates quoted 8 0 0
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£175 - -
UK excluding London average daily rate £110 £80 £115
% change year-on-year
+37.50% -30.13%
Number of hourly rates quoted 4 4 2
Average hourly rate £12.00 £13.19 £12.00
Average hourly rate % change year-on-year
-8.98% +9.87%
90% offered a hourly rate of more than £11.30 £10.58 £11.20
10% offered a hourly rate of more than £12.35 £14.66 £12.80
UK excluding London average hourly rate £11.75 £11.50 £11.35
% change year-on-year
+2.17% +1.32%
1st Line Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South Wales
Contract IT job ads with a match in the
Job Titles category
530 389 397
As % of all contract IT jobs located in South Wales 96.72% 93.29% 93.19%
Number of daily rates quoted 370 208 227
Average daily rate £350 £350 £330
Average daily rate % change year-on-year
- +6.06%
90% offered a daily rate of more than £179 £225 £225
10% offered a daily rate of more than £500 £475 £463
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 32 37 29
Average hourly rate £14.00 £15.00 £15.00
Average hourly rate % change year-on-year
-6.66% -
90% offered a hourly rate of more than £11.00 £12.50 £9.32
10% offered a hourly rate of more than £22.50 £28.00 £28.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

1st Line Support
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the South Wales region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in South Wales

1st Line Support
Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the South Wales region.

1st Line Support Daily Rate Trend in South Wales

1st Line Support
Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the South Wales region.

1st Line Support Hourly Rate Trend in South Wales

1st Line Support
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the South Wales region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff 0 11 £175 - 1
Newport - - - -
1st Line Support
Wales

1st Line Support
Top 30 Related IT Skills in South Wales

For the 6 months to 24 December 2014, IT contractor jobs across the South Wales region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 11 (68.75%) Windows
2 7 (43.75%) Incident Management
3 6 (37.50%) ITIL
4 5 (31.25%) IBM
4 5 (31.25%) Service Management
4 5 (31.25%) AS400
4 5 (31.25%) Finance
5 4 (25.00%) MS Excel
6 3 (18.75%) MCP
6 3 (18.75%) Active Directory
7 2 (12.50%) Windows 7
7 2 (12.50%) IT Governance
7 2 (12.50%) Degree
7 2 (12.50%) Windows XP
7 2 (12.50%) SLA
8 1 (6.25%) Microsoft
8 1 (6.25%) Linux
8 1 (6.25%) Citrix
8 1 (6.25%) Red Hat
8 1 (6.25%) Mac OS X
8 1 (6.25%) Apple
8 1 (6.25%) Windows Server 2003
8 1 (6.25%) SCCM
8 1 (6.25%) SC Cleared
8 1 (6.25%) Security Cleared
8 1 (6.25%) Windows Server 2008
8 1 (6.25%) Red Hat Enterprise Linux
8 1 (6.25%) Lync
8 1 (6.25%) Analytical Skills
8 1 (6.25%) Data Analysis

1st Line Support
Top Related IT Skills in South Wales by Category

For the 6 months to 24 December 2014, IT contractor jobs across the South Wales region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.25%) Lync
Applications
1 4 (25.00%) MS Excel
2 1 (6.25%) MS Office
General
1 5 (31.25%) Finance
Miscellaneous
1 5 (31.25%) AS400
2 1 (6.25%) Analytical Skills
Operating Systems
1 11 (68.75%) Windows
2 2 (12.50%) Windows 7
2 2 (12.50%) Windows XP
3 1 (6.25%) Mac OS X
3 1 (6.25%) Windows Server 2003
3 1 (6.25%) Windows Server 2008
3 1 (6.25%) Red Hat Enterprise Linux
3 1 (6.25%) Linux
Processes & Methodologies
1 7 (43.75%) Incident Management
2 6 (37.50%) ITIL
3 5 (31.25%) Service Management
4 2 (12.50%) IT Governance
5 1 (6.25%) Data Analysis
Qualifications
1 3 (18.75%) MCP
2 2 (12.50%) Degree
3 1 (6.25%) SC Cleared
3 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 3 (18.75%) Active Directory
Systems Management
1 1 (6.25%) SCCM
Vendors
1 5 (31.25%) IBM
2 1 (6.25%) Microsoft
2 1 (6.25%) Citrix
2 1 (6.25%) Red Hat
2 1 (6.25%) Apple