The table below looks at the statistics for Service Management skills in IT contracts advertised for the South Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 34 34 40
Rank change year-on-year
0 +6
Contract jobs citing Service Management 13 14 2
As % of all contract IT jobs located in South Wales 2.84% 2.92% 0.59%
As % of the Processes & Methodologies category 3.94% 3.70% 0.81%
Number of daily rates quoted 4 6 1
Average daily rate
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of your Daily Rate
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£165 £273 £575
Average daily rate % change year-on-year
-39.44% -52.60%
UK excluding London average daily rate £375 £370 £375
% change year-on-year
+1.35% -1.33%
Number of hourly rates quoted 1 0 0
Average hourly rate £16.00 - -
UK excluding London average hourly rate £13.86 £16.65 £16.00
% change year-on-year
-16.74% +4.06%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Contract IT job ads with a match in the
Processes & Methodologies category
330 378 248
As % of all contract IT jobs located in South Wales 72.21% 78.75% 73.16%
Number of daily rates quoted 220 234 146
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £238 £275 £275
10% offered a daily rate of more than £495 £500 £450
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 15 8 7
Average hourly rate £18.90 £35.00 £13.50
Average hourly rate % change year-on-year
-46.00% +159.25%
90% offered a hourly rate of more than £11.15 £15.85 £9.32
10% offered a hourly rate of more than £34.50 £105.00 £17.00
UK excluding London average hourly rate £30.00 £27.50 £31.00
% change year-on-year
+9.09% -11.29%

Service Management
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South Wales region.

Service Management Daily Rate Trend in South Wales

Service Management
Daily Rate Histogram in South Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South Wales region over the 3 months to 6 March 2015.

Service Management Daily Rate Histogram in South Wales

Service Management
Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South Wales region.

Service Management Hourly Rate Trend in South Wales

Service Management
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +6 6 £155 -46.55% 1
Newport +1 2 - - 1
Bridgend - 1 - -
Torfaen - - - -
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 6 March 2015, IT contractor jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 27 (79.41%) ITIL
2 12 (35.29%) Windows
3 11 (32.35%) Project Management
4 10 (29.41%) Finance
4 10 (29.41%) Incident Management
5 9 (26.47%) Service Delivery
5 9 (26.47%) Microsoft
6 8 (23.53%) SLA
7 7 (20.59%) IBM
7 7 (20.59%) AS400
8 6 (17.65%) Agile Software Development
8 6 (17.65%) Management Information System
8 6 (17.65%) PRINCE2
9 5 (14.71%) MCP
9 5 (14.71%) MS Office
9 5 (14.71%) Change Management
9 5 (14.71%) Configuration Management
9 5 (14.71%) Microsoft Azure
10 4 (11.76%) Problem Management
10 4 (11.76%) SQL
10 4 (11.76%) MS Excel
10 4 (11.76%) Capacity Management
11 3 (8.82%) CRM
11 3 (8.82%) SharePoint
11 3 (8.82%) Cisco
11 3 (8.82%) Web Services
11 3 (8.82%) SCCM
11 3 (8.82%) Security Cleared
11 3 (8.82%) ServiceNow
11 3 (8.82%) Degree

Service Management
Top Related IT Skills in South Wales by Category

For the 6 months to 6 March 2015, IT contractor jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (8.82%) SharePoint
Applications
1 5 (14.71%) MS Office
2 4 (11.76%) MS Excel
3 1 (2.94%) MS Visio
3 1 (2.94%) MS PowerPoint
Business Applications
1 1 (2.94%) Oracle 11i
1 1 (2.94%) Oracle EBS
1 1 (2.94%) Dynamics CRM
1 1 (2.94%) Remedy ITSM
1 1 (2.94%) Oracle EBS R12
Cloud Services
1 5 (14.71%) Microsoft Azure
Communications & Networking
1 2 (5.88%) ISDN
1 2 (5.88%) PBX
1 2 (5.88%) H.323
2 1 (2.94%) VoIP
2 1 (2.94%) WAN
2 1 (2.94%) LAN
Database & Business Intelligence
1 2 (5.88%) Azure SQL Database
2 1 (2.94%) Oracle Database
2 1 (2.94%) SQL Server
2 1 (2.94%) Oracle Database 10g
2 1 (2.94%) Firebird
General
1 10 (29.41%) Finance
2 2 (5.88%) Telecoms
3 1 (2.94%) Retail
3 1 (2.94%) Local Government
3 1 (2.94%) Welsh Language
Job Titles
1 13 (38.24%) Analyst
2 8 (23.53%) Service Analyst
3 6 (17.65%) 2nd Line Support
3 6 (17.65%) Service Desk Analyst
4 5 (14.71%) Service Manager
4 5 (14.71%) 1st Line Support
5 4 (11.76%) Applications Support
6 3 (8.82%) Support Manager
6 3 (8.82%) Applications Support Manager
6 3 (8.82%) Applications Manager
7 2 (5.88%) 1st Line Support Analyst
7 2 (5.88%) Senior Project Manager
7 2 (5.88%) Support Analyst
7 2 (5.88%) Support Engineer
7 2 (5.88%) Senior Manager
7 2 (5.88%) Project Manager
7 2 (5.88%) Business Analyst
7 2 (5.88%) Developer
7 2 (5.88%) SCCM Engineer
8 1 (2.94%) SLA Analyst
Libraries, Frameworks & Software Standards
1 3 (8.82%) Web Services
2 2 (5.88%) HTML
2 2 (5.88%) .NET
2 2 (5.88%) XHTML
2 2 (5.88%) Middleware
3 1 (2.94%) .NET Framework
3 1 (2.94%) XML
Miscellaneous
1 7 (20.59%) AS400
2 6 (17.65%) Management Information System
3 1 (2.94%) NHS
3 1 (2.94%) Analytical Skills
Operating Systems
1 12 (35.29%) Windows
2 2 (5.88%) Windows 7
3 1 (2.94%) UNIX
Processes & Methodologies
1 27 (79.41%) ITIL
2 11 (32.35%) Project Management
3 10 (29.41%) Incident Management
4 9 (26.47%) Service Delivery
5 6 (17.65%) PRINCE2
5 6 (17.65%) Agile Software Development
6 5 (14.71%) Configuration Management
6 5 (14.71%) Change Management
7 4 (11.76%) Problem Management
7 4 (11.76%) Capacity Management
8 3 (8.82%) CRM
9 2 (5.88%) Risk Management
9 2 (5.88%) Unified Process
9 2 (5.88%) Disaster Recovery
9 2 (5.88%) ITSM
9 2 (5.88%) UML
9 2 (5.88%) RAD
9 2 (5.88%) RUP
9 2 (5.88%) DSDM
9 2 (5.88%) Waterfall
Programming Languages
1 4 (11.76%) SQL
2 2 (5.88%) C
3 1 (2.94%) T-SQL
Qualifications
1 5 (14.71%) MCP
2 3 (8.82%) Degree
2 3 (8.82%) Security Cleared
3 2 (5.88%) SC Cleared
3 2 (5.88%) PRINCE2 Certification
4 1 (2.94%) ITIL Certification
4 1 (2.94%) PMP
4 1 (2.94%) PMI Certification
4 1 (2.94%) APMP
Quality Assurance & Compliance
1 8 (23.53%) SLA
2 2 (5.88%) HL7
System Software
1 2 (5.88%) VMware Infrastructure
2 1 (2.94%) Active Directory
Systems Management
1 3 (8.82%) SCCM
2 2 (5.88%) Cisco CUCM
3 1 (2.94%) SCOrch
3 1 (2.94%) SCSM
Vendors
1 9 (26.47%) Microsoft
2 7 (20.59%) IBM
3 3 (8.82%) ServiceNow
3 3 (8.82%) Cisco
4 2 (5.88%) Siemens
4 2 (5.88%) Avaya
4 2 (5.88%) VMware
5 1 (2.94%) Juniper
5 1 (2.94%) BMC
5 1 (2.94%) Remedy
5 1 (2.94%) BT
5 1 (2.94%) Oracle