The table below looks at the statistics for Service Management skills in IT contracts advertised for the South Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 49 38 44
Rank change year-on-year
-11 +6
Contract jobs citing Service Management 15 6 8
As % of all contract IT jobs located in South Wales 2.79% 1.44% 1.88%
As % of the Processes & Methodologies category 3.54% 2.12% 2.54%
Number of daily rates quoted 12 2 5
Average daily rate
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of your Daily Rate
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£210 £368 £313
Average daily rate % change year-on-year
-42.85% +17.60%
90% offered a daily rate of more than £153 £282 £170
10% offered a daily rate of more than £442 £454 £485
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 1 1 0
Average hourly rate £22.50 £190.00 -
Average hourly rate % change year-on-year
-88.15% -
UK excluding London average hourly rate £15.00 £15.50 £17.50
% change year-on-year
-3.22% -11.42%
Service Management
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Contract IT job ads with a match in the
Processes & Methodologies category
424 283 315
As % of all contract IT jobs located in South Wales 78.81% 68.03% 74.12%
Number of daily rates quoted 300 155 197
Average daily rate £350 £375 £330
Average daily rate % change year-on-year
-6.66% +13.63%
90% offered a daily rate of more than £243 £260 £275
10% offered a daily rate of more than £475 £475 £460
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 10 19 10
Average hourly rate £22.50 £19.17 £13.87
Average hourly rate % change year-on-year
+17.37% +38.21%
90% offered a hourly rate of more than £11.80 £11.15 £9.32
10% offered a hourly rate of more than £30.80 £190.00 £16.80
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in South Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the South Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in South Wales

Service Management
Daily Rate Trend in South Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the South Wales region.

Service Management Daily Rate Trend in South Wales

Service Management
Daily Rate Histogram in South Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the South Wales region over the 3 months to 19 December 2014.

Service Management Daily Rate Histogram in South Wales

Service Management
Hourly Rate Trend in South Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the South Wales region.

Service Management Hourly Rate Trend in South Wales

Service Management
Contract Job Locations in South Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the South Wales region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -1 13 £200 -45.57% 2
Newport -9 1 £470 -
Service Management
Wales

Service Management
Top 30 Related IT Skills in South Wales

For the 6 months to 19 December 2014, IT contractor jobs across the South Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 30 (90.91%) ITIL
2 13 (39.39%) Project Management
2 13 (39.39%) Service Delivery
3 11 (33.33%) Windows
4 10 (30.30%) SLA
5 9 (27.27%) Management Information System
5 9 (27.27%) Finance
5 9 (27.27%) Incident Management
6 7 (21.21%) AS400
6 7 (21.21%) IBM
7 6 (18.18%) PRINCE2
7 6 (18.18%) Security Cleared
8 5 (15.15%) Capacity Management
8 5 (15.15%) Change Management
8 5 (15.15%) Microsoft
8 5 (15.15%) MCP
8 5 (15.15%) MS Excel
9 4 (12.12%) SC Cleared
9 4 (12.12%) Analytical Skills
10 3 (9.09%) Enterprise Architecture
10 3 (9.09%) Problem Management
10 3 (9.09%) MS Office
10 3 (9.09%) Cisco
10 3 (9.09%) Configuration Management
10 3 (9.09%) Agile Software Development
11 2 (6.06%) ITSM
11 2 (6.06%) Unified Process
11 2 (6.06%) VMware
11 2 (6.06%) H.323
11 2 (6.06%) Disaster Recovery

Service Management
Top Related IT Skills in South Wales by Category

For the 6 months to 19 December 2014, IT contractor jobs across the South Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 5 (15.15%) MS Excel
2 3 (9.09%) MS Office
3 2 (6.06%) MS PowerPoint
4 1 (3.03%) MS Visio
4 1 (3.03%) MS Project
Business Applications
1 1 (3.03%) Remedy ITSM
Cloud Services
1 2 (6.06%) Microsoft Azure
Communications & Networking
1 2 (6.06%) H.323
1 2 (6.06%) ISDN
1 2 (6.06%) PBX
2 1 (3.03%) VoIP
2 1 (3.03%) WAN
2 1 (3.03%) LAN
Development Applications
1 2 (6.06%) MSI
General
1 9 (27.27%) Finance
2 2 (6.06%) French Language
2 2 (6.06%) Italian Language
2 2 (6.06%) Telecoms
3 1 (3.03%) Local Government
3 1 (3.03%) Welsh Language
3 1 (3.03%) Retail
Job Titles
1 15 (45.45%) Analyst
2 10 (30.30%) Service Analyst
3 8 (24.24%) Service Desk Analyst
4 6 (18.18%) 2nd Line Support
4 6 (18.18%) Service Manager
5 5 (15.15%) 1st Line Support
6 3 (9.09%) Capacity Analyst
6 3 (9.09%) Architect
7 2 (6.06%) Support Analyst
7 2 (6.06%) Developer
7 2 (6.06%) 1st Line Support Analyst
7 2 (6.06%) SCCM Engineer
8 1 (3.03%) SLA Analyst
8 1 (3.03%) Service Operations Manager
8 1 (3.03%) Principal Software Developer
8 1 (3.03%) Service Transition Analyst
8 1 (3.03%) Voice Analyst
8 1 (3.03%) Voice Engineer
8 1 (3.03%) Designer
8 1 (3.03%) Operations Engineer
Libraries, Frameworks & Software Standards
1 2 (6.06%) Middleware
1 2 (6.06%) HTML
1 2 (6.06%) XHTML
2 1 (3.03%) XML
Miscellaneous
1 9 (27.27%) Management Information System
2 7 (21.21%) AS400
3 4 (12.12%) Analytical Skills
4 1 (3.03%) NHS
Operating Systems
1 11 (33.33%) Windows
2 2 (6.06%) Windows 7
Processes & Methodologies
1 30 (90.91%) ITIL
2 13 (39.39%) Project Management
2 13 (39.39%) Service Delivery
3 9 (27.27%) Incident Management
4 6 (18.18%) PRINCE2
5 5 (15.15%) Capacity Management
5 5 (15.15%) Change Management
6 3 (9.09%) Enterprise Architecture
6 3 (9.09%) Problem Management
6 3 (9.09%) Configuration Management
6 3 (9.09%) Agile Software Development
7 2 (6.06%) ITSM
7 2 (6.06%) Unified Process
7 2 (6.06%) Disaster Recovery
7 2 (6.06%) UML
7 2 (6.06%) RAD
7 2 (6.06%) RUP
7 2 (6.06%) DSDM
7 2 (6.06%) IT Governance
7 2 (6.06%) Web Development
Programming Languages
1 2 (6.06%) C
Qualifications
1 6 (18.18%) Security Cleared
2 5 (15.15%) MCP
3 4 (12.12%) SC Cleared
4 2 (6.06%) Degree
5 1 (3.03%) ITIL Foundation Certificate
5 1 (3.03%) PRINCE2 Practitioner
5 1 (3.03%) APMP
5 1 (3.03%) PMP
5 1 (3.03%) PMI Certification
5 1 (3.03%) ISEB
5 1 (3.03%) OCP
5 1 (3.03%) Oracle Certification
Quality Assurance & Compliance
1 10 (30.30%) SLA
2 2 (6.06%) HL7
System Software
1 2 (6.06%) VMware Infrastructure
Systems Management
1 2 (6.06%) SCCM
1 2 (6.06%) Cisco CUCM
Vendors
1 7 (21.21%) IBM
2 5 (15.15%) Microsoft
3 3 (9.09%) Cisco
4 2 (6.06%) VMware
4 2 (6.06%) Siemens
4 2 (6.06%) Avaya
4 2 (6.06%) ServiceNow
5 1 (3.03%) SAP
5 1 (3.03%) Juniper
5 1 (3.03%) BMC
5 1 (3.03%) Remedy
5 1 (3.03%) BT