The statistics below represent IT contracts advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Second Line Support
England / South West
Rank 95 117 111
Rank change year-on-year
+22 -6
Contract jobs requiring a 2nd Line Support 38 27 32
As % of all contract IT jobs located in the South West 1.47% 0.90% 1.04%
As % of the Job Titles category 1.54% 0.94% 1.08%
Number of daily rates quoted 17 8 13
Median daily rate £160 £148 £155
Median daily rate % change year-on-year
+8.47% -4.83%
90% offered a daily rate of more than £112 £100 £106
10% offered a daily rate of more than £181 £211 £278
UK excluding London median daily rate £165 £160 £170
% change year-on-year
+3.12% -5.88%
Number of hourly rates quoted 11 10 10
Median hourly rate £18.50 £17.13 £12.00
Median hourly rate % change year-on-year
+8.02% +42.70%
90% offered a hourly rate of more than £10.00 £14.75 £10.45
10% offered a hourly rate of more than £165.00 £18.75 £17.20
UK excluding London median hourly rate £17.00 £16.00 £14.25
% change year-on-year
+6.25% +12.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
2463 2863 2960
As % of all contract IT jobs located in the South West 95.43% 95.69% 96.20%
Number of daily rates quoted 1607 1950 1892
Median daily rate £375 £375 £375
90% offered a daily rate of more than £210 £250 £225
10% offered a daily rate of more than £525 £500 £525
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 175 160 196
Median hourly rate £27.50 £25.00 £23.00
Median hourly rate % change year-on-year
+10.00% +8.69%
90% offered a hourly rate of more than £11.50 £12.50 £11.00
10% offered a hourly rate of more than £45.00 £45.88 £44.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of IT contracts across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South West region.

2nd Line Support Daily Rate Trend in the South West

2nd Line Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South West region.

2nd Line Support Hourly Rate Trend in the South West

2nd Line Support
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 20 January 2017.

2nd Line Support Hourly Rate Histogram in the South West

2nd Line Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset +13 10 £143 - 2
Bristol -1 10 £188 +87.50% 1
Wiltshire +7 8 £126 -38.41% 1
Devon +14 4 £170 -
Gloucestershire +3 4 £139 +2.77% 1
Dorset +4 2 £175 +14.75%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 20 January 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region featuring 2nd Line Support in the job title.

1 72 (80.90%) Windows
2 61 (68.54%) Active Directory
3 53 (59.55%) Windows 7
4 24 (26.97%) Microsoft
4 24 (26.97%) Windows Server
5 23 (25.84%) ITIL
5 23 (25.84%) MS Office
6 20 (22.47%) Office 365
7 18 (20.22%) MS Excel
7 18 (20.22%) MS Exchange
8 15 (16.85%) Windows Server 2012
9 12 (13.48%) Windows Server 2008
9 12 (13.48%) Security Cleared
9 12 (13.48%) VMware
9 12 (13.48%) Windows 10
10 11 (12.36%) Apple
10 11 (12.36%) HP
10 11 (12.36%) SLA
10 11 (12.36%) Smartphone
11 9 (10.11%) TCP/IP
12 8 (8.99%) Firewall
12 8 (8.99%) Citrix
12 8 (8.99%) SCCM
12 8 (8.99%) SC Cleared
12 8 (8.99%) Driving Licence
13 7 (7.87%) Windows 8
13 7 (7.87%) Windows Server 2003
13 7 (7.87%) WAN
13 7 (7.87%) Windows XP
14 6 (6.74%) Mac OS X

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (20.22%) MS Exchange
2 6 (6.74%) Exchange Server 2010
3 5 (5.62%) Exchange Server 2007
4 1 (1.12%) Exchange Server 2003
4 1 (1.12%) SharePoint
4 1 (1.12%) Skype for Business
Applications
1 23 (25.84%) MS Office
2 18 (20.22%) MS Excel
Cloud Services
1 20 (22.47%) Office 365
2 1 (1.12%) Microsoft Azure
Communications & Networking
1 9 (10.11%) TCP/IP
2 8 (8.99%) Firewall
3 7 (7.87%) WAN
4 6 (6.74%) VPN
4 6 (6.74%) Wireless
5 4 (4.49%) LAN
6 3 (3.37%) DHCP
6 3 (3.37%) DNS
6 3 (3.37%) Ethernet
6 3 (3.37%) Internet
6 3 (3.37%) Remote Desktop
7 1 (1.12%) Skype
Database & Business Intelligence
1 2 (2.25%) SQL Server
General
1 6 (6.74%) Finance
2 2 (2.25%) Local Government
2 2 (2.25%) Telecoms
3 1 (1.12%) Banking
3 1 (1.12%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.12%) .NET
1 1 (1.12%) ADO
Miscellaneous
1 11 (12.36%) Smartphone
2 8 (8.99%) Driving Licence
3 5 (5.62%) Data Centre
4 3 (3.37%) RSA SecurID
5 2 (2.25%) Blackberry
6 1 (1.12%) BYOD
6 1 (1.12%) CCTV
6 1 (1.12%) EPoS
6 1 (1.12%) iPad
6 1 (1.12%) iPhone
6 1 (1.12%) Management Information System
Operating Systems
1 72 (80.90%) Windows
2 53 (59.55%) Windows 7
3 24 (26.97%) Windows Server
4 15 (16.85%) Windows Server 2012
5 12 (13.48%) Windows 10
5 12 (13.48%) Windows Server 2008
6 7 (7.87%) Windows 8
6 7 (7.87%) Windows Server 2003
6 7 (7.87%) Windows XP
7 6 (6.74%) Mac OS X
8 5 (5.62%) Android
9 1 (1.12%) CentOS
9 1 (1.12%) Linux
Processes & Methodologies
1 23 (25.84%) ITIL
2 6 (6.74%) Asset Management
3 4 (4.49%) Incident Management
3 4 (4.49%) Line Management
4 3 (3.37%) Change Management
4 3 (3.37%) ITIL V3
4 3 (3.37%) ITSM
4 3 (3.37%) Migration
4 3 (3.37%) Service Delivery
5 2 (2.25%) Mobile Device Management
6 1 (1.12%) Business Development
6 1 (1.12%) Fault Analysis
6 1 (1.12%) Kalman Filter
6 1 (1.12%) Problem Management
6 1 (1.12%) Root Cause Analysis
6 1 (1.12%) Service Management
6 1 (1.12%) Web Filtering
Programming Languages
1 4 (4.49%) C
Qualifications
1 12 (13.48%) Security Cleared
2 8 (8.99%) SC Cleared
3 4 (4.49%) CCNA
3 4 (4.49%) Cisco Certification
3 4 (4.49%) DV Cleared
3 4 (4.49%) HNC
4 3 (3.37%) DBS Check
5 1 (1.12%) ITIL Certification
Quality Assurance & Compliance
1 11 (12.36%) SLA
System Software
1 61 (68.54%) Active Directory
2 4 (4.49%) VMware Infrastructure
3 2 (2.25%) Hyper-V
4 1 (1.12%) XenApp
Systems Management
1 8 (8.99%) SCCM
Vendors
1 24 (26.97%) Microsoft
2 12 (13.48%) VMware
3 11 (12.36%) Apple
3 11 (12.36%) HP
4 8 (8.99%) Citrix
5 5 (5.62%) Cisco
6 3 (3.37%) Dell
6 3 (3.37%) Samsung
6 3 (3.37%) Toshiba
7 2 (2.25%) Nokia
7 2 (2.25%) Sophos
7 2 (2.25%) Symantec
8 1 (1.12%) Forcepoint
8 1 (1.12%) Intel Security