The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 107 80 129
Rank change year-on-year
-27 +49
Contract jobs requiring a 2nd Line Support 36 39 18
As % of all contract IT jobs located in the South West 1.08% 1.66% 0.50%
As % of the Job Titles category 1.17% 1.76% 0.54%
Number of daily rates quoted 9 4 4
Average daily rate £150 £144 £100
Average daily rate % change year-on-year
+4.34% +43.75%
90% offered a daily rate of more than £130 £105 £95
10% offered a daily rate of more than £211 £174 £116
UK excluding London average daily rate £145 £150 £135
% change year-on-year
-3.33% +11.11%
Number of hourly rates quoted 11 16 7
Average hourly rate £13.75 £11.25 £15.25
Average hourly rate % change year-on-year
+22.22% -26.22%
90% offered a hourly rate of more than £11.50 £9.50 £14.50
10% offered a hourly rate of more than £17.50 £18.13 £16.05
UK excluding London average hourly rate £15.00 £14.50 £14.50
% change year-on-year
+3.44% -
Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3068 2220 3364
As % of all contract IT jobs located in the South West 92.24% 94.39% 92.70%
Number of daily rates quoted 1857 1322 1960
Average daily rate £350 £343 £374
Average daily rate % change year-on-year
+2.18% -8.42%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £498 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 188 151 243
Average hourly rate £19.31 £15.00 £25.00
Average hourly rate % change year-on-year
+28.73% -40.00%
90% offered a hourly rate of more than £11.00 £10.00 £12.50
10% offered a hourly rate of more than £45.00 £40.50 £41.50
UK excluding London average hourly rate £17.00 £17.50 £19.21
% change year-on-year
-2.85% -8.90%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South West region.

2nd Line Support Daily Rate Trend in the South West

2nd Line Support
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 17 April 2014.

2nd Line Support Daily Rate Histogram in the South West

2nd Line Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South West region.

2nd Line Support Hourly Rate Trend in the South West

2nd Line Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Bristol -12 9 - - 2
Wiltshire -9 8 £153 -10.29% 1
Dorset +1 6 £144 +22.34% 2
Somerset -29 6 £205 +17.14% 3
Gloucestershire +6 4 £130 - 1
Devon -5 3 £133 - 2
Cornwall - 1 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 17 April 2014, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 52 (73.24%) Windows
2 38 (53.52%) Windows 7
3 36 (50.70%) Active Directory
4 33 (46.48%) Microsoft
5 26 (36.62%) Windows XP
6 25 (35.21%) MS Office
7 14 (19.72%) MS Exchange
7 14 (19.72%) MS Excel
8 13 (18.31%) SLA
8 13 (18.31%) Citrix
8 13 (18.31%) SC Cleared
8 13 (18.31%) Security Cleared
9 11 (15.49%) Windows Server 2008
9 11 (15.49%) Microsoft Certification
10 10 (14.08%) ITIL
10 10 (14.08%) Exchange Server 2010
11 9 (12.68%) Blackberry
11 9 (12.68%) Windows Server 2003
12 8 (11.27%) MCP
12 8 (11.27%) VMware
13 7 (9.86%) Avaya
14 6 (8.45%) Firewall
14 6 (8.45%) Apple
14 6 (8.45%) ITIL Certification
14 6 (8.45%) Cisco
14 6 (8.45%) Windows 8
14 6 (8.45%) Windows Server 2012
15 5 (7.04%) HP
15 5 (7.04%) Dell
15 5 (7.04%) Nortel

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 17 April 2014, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (19.72%) MS Exchange
2 10 (14.08%) Exchange Server 2010
3 5 (7.04%) Blackberry Enterprise Server
4 4 (5.63%) Exchange Server 2007
5 3 (4.23%) Exchange Server 2003
6 2 (2.82%) SharePoint
Applications
1 25 (35.21%) MS Office
2 14 (19.72%) MS Excel
Business Applications
1 3 (4.23%) Dynamics AX
2 2 (2.82%) SAP SRM
2 2 (2.82%) SAP EBP
2 2 (2.82%) assyst
Cloud Services
1 2 (2.82%) Office 365
Communications & Networking
1 6 (8.45%) Firewall
2 5 (7.04%) Nortel Meridian
3 4 (5.63%) NetScaler
3 4 (5.63%) Wireless
4 3 (4.23%) IP Telephony
4 3 (4.23%) DNS
4 3 (4.23%) Internet
4 3 (4.23%) LAN
4 3 (4.23%) TCP/IP
5 2 (2.82%) DHCP
6 1 (1.41%) VPN
6 1 (1.41%) WAN
Development Applications
1 2 (2.82%) MSI
1 2 (2.82%) LSMW
2 1 (1.41%) Rational DOORS
General
1 5 (7.04%) Manufacturing
2 4 (5.63%) Telecoms
3 3 (4.23%) Finance
3 3 (4.23%) Front Office
4 1 (1.41%) Publishing
Libraries, Frameworks & Software Standards
1 3 (4.23%) Software Packaging
2 2 (2.82%) OLE
Miscellaneous
1 9 (12.68%) Blackberry
2 4 (5.63%) NHS
3 3 (4.23%) Video Conferencing
3 3 (4.23%) iPhone
3 3 (4.23%) iPad
4 1 (1.41%) Chip and PIN
4 1 (1.41%) Thin Client
4 1 (1.41%) Fat Client
Operating Systems
1 52 (73.24%) Windows
2 38 (53.52%) Windows 7
3 26 (36.62%) Windows XP
4 11 (15.49%) Windows Server 2008
5 9 (12.68%) Windows Server 2003
6 6 (8.45%) Windows 8
6 6 (8.45%) Windows Server 2012
7 3 (4.23%) UNIX
7 3 (4.23%) Linux
8 1 (1.41%) Mac OS X
8 1 (1.41%) Apple iOS
Processes & Methodologies
1 10 (14.08%) ITIL
2 4 (5.63%) Service Management
3 3 (4.23%) ITSM
3 3 (4.23%) Knowledge Management
3 3 (4.23%) CRM
4 2 (2.82%) Business Analysis
5 1 (1.41%) ERP
5 1 (1.41%) Incident Management
5 1 (1.41%) Fault Management
5 1 (1.41%) Time Management
5 1 (1.41%) Change Control
5 1 (1.41%) Server Monitoring
5 1 (1.41%) Migration
5 1 (1.41%) Content Management
5 1 (1.41%) Logistics
Programming Languages
1 1 (1.41%) SQL
Qualifications
1 13 (18.31%) SC Cleared
1 13 (18.31%) Security Cleared
2 11 (15.49%) Microsoft Certification
3 8 (11.27%) MCP
4 6 (8.45%) ITIL Certification
5 5 (7.04%) MCSE
5 5 (7.04%) MCSA
6 2 (2.82%) Degree
7 1 (1.41%) MCDST
7 1 (1.41%) MCITP
Quality Assurance & Compliance
1 13 (18.31%) SLA
System Software
1 36 (50.70%) Active Directory
2 5 (7.04%) VMware Infrastructure
3 3 (4.23%) Hyper-V
4 2 (2.82%) Microsoft App-V
5 1 (1.41%) MetaFrame
5 1 (1.41%) XenApp
5 1 (1.41%) XenDesktop
Systems Management
1 4 (5.63%) SCCM
2 3 (4.23%) McAfee ePO
Vendors
1 33 (46.48%) Microsoft
2 13 (18.31%) Citrix
3 8 (11.27%) VMware
4 7 (9.86%) Avaya
5 6 (8.45%) Apple
5 6 (8.45%) Cisco
6 5 (7.04%) HP
6 5 (7.04%) Dell
6 5 (7.04%) Nortel
7 4 (5.63%) Mitel
7 4 (5.63%) McAfee
8 2 (2.82%) Altiris
8 2 (2.82%) Capita
8 2 (2.82%) SonicWALL
8 2 (2.82%) SAP
9 1 (1.41%) IBM
9 1 (1.41%) Adobe
Bristol, Avon
Randstad Technologies
Rate: £16 - £18 per day
Posted: Yesterday
Bath
Computer Futures
Rate: £150 - £250 per day
Posted: 7 days ago
Dorchester
Computer Futures
Posted: 9 days ago
Bournemouth, Dorset
Allied Worldwide
Rate: Unspecified
Posted: 17 days ago