The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 109 109 92
Rank change year-on-year
0 -17
Contract jobs requiring a 2nd Line Support 41 31 16
As % of all contract IT jobs located in the South West 1.23% 0.98% 0.72%
As % of the Job Titles category 1.31% 1.05% 0.78%
Number of daily rates quoted 22 13 6
Average daily rate
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£130 £200 £130
Average daily rate % change year-on-year
-35.00% +53.84%
90% offered a daily rate of more than £105 £125 £128
10% offered a daily rate of more than £190 £286 £153
UK excluding London average daily rate £160 £165 £146
% change year-on-year
-3.03% +13.20%
Number of hourly rates quoted 11 10 8
Average hourly rate £15.00 £16.00 £14.13
Average hourly rate % change year-on-year
-6.25% +13.27%
90% offered a hourly rate of more than £12.50 £12.53 £12.68
10% offered a hourly rate of more than £17.50 £21.75 £18.06
UK excluding London average hourly rate £15.00 £14.00 £15.00
% change year-on-year
+7.14% -6.66%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3140 2951 2056
As % of all contract IT jobs located in the South West 93.87% 93.33% 92.91%
Number of daily rates quoted 2002 1896 1261
Average daily rate £375 £370 £350
Average daily rate % change year-on-year
+1.35% +5.71%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 222 167 164
Average hourly rate £21.00 £20.00 £15.50
Average hourly rate % change year-on-year
+5.00% +29.03%
90% offered a hourly rate of more than £12.00 £10.93 £11.00
10% offered a hourly rate of more than £45.00 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South West region.

2nd Line Support Daily Rate Trend in the South West

2nd Line Support
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 28 August 2015.

2nd Line Support Daily Rate Histogram in the South West

2nd Line Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South West region.

2nd Line Support Hourly Rate Trend in the South West

2nd Line Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +7 12 £105 -40.00% 3
Bristol +2 10 £130 +15.55% 3
Gloucestershire -3 6 £159 +27.00% 1
Devon -3 5 £155 -22.50% 1
Dorset -3 3 £120 -60.00% 4
Somerset +4 2 £190 - 3
Cornwall - 2 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 28 August 2015, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 80 (79.21%) Windows
2 53 (52.48%) Active Directory
3 45 (44.55%) Windows 7
4 42 (41.58%) Microsoft
5 23 (22.77%) MS Excel
6 16 (15.84%) Windows Server 2008
6 16 (15.84%) Citrix
6 16 (15.84%) MS Office
6 16 (15.84%) MS Exchange
7 15 (14.85%) Windows XP
8 14 (13.86%) Windows Server 2003
8 14 (13.86%) Telecoms
9 11 (10.89%) Firewall
10 10 (9.90%) SLA
10 10 (9.90%) Windows Server 2012
11 9 (8.91%) Cisco
11 9 (8.91%) DNS
11 9 (8.91%) ITIL
12 8 (7.92%) Office 365
13 7 (6.93%) Exchange Server 2010
13 7 (6.93%) VPN
14 6 (5.94%) Ethernet
14 6 (5.94%) SharePoint
14 6 (5.94%) Wireless
14 6 (5.94%) Apple
14 6 (5.94%) Windows 8
14 6 (5.94%) iPhone
14 6 (5.94%) VMware
14 6 (5.94%) Retail
14 6 (5.94%) Degree

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 28 August 2015, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (15.84%) MS Exchange
2 7 (6.93%) Exchange Server 2010
3 6 (5.94%) SharePoint
4 3 (2.97%) Exchange Server 2007
4 3 (2.97%) Lync
5 2 (1.98%) IBM Notes
6 1 (0.99%) IIS
6 1 (0.99%) Blackberry Enterprise Server
6 1 (0.99%) Exchange Server 2003
6 1 (0.99%) SharePoint Server
6 1 (0.99%) MS Project Server
6 1 (0.99%) Exchange Server 2013
Applications
1 23 (22.77%) MS Excel
2 16 (15.84%) MS Office
3 2 (1.98%) MS PowerPoint
4 1 (0.99%) MS Project
4 1 (0.99%) AutoCAD
Cloud Services
1 8 (7.92%) Office 365
Communications & Networking
1 11 (10.89%) Firewall
2 9 (8.91%) DNS
3 7 (6.93%) VPN
4 6 (5.94%) Ethernet
4 6 (5.94%) Wireless
5 4 (3.96%) VoIP
6 3 (2.97%) DHCP
7 1 (0.99%) LAN
7 1 (0.99%) WLAN
7 1 (0.99%) WAN
7 1 (0.99%) SAN
7 1 (0.99%) Intranet
7 1 (0.99%) Internet
7 1 (0.99%) VLAN
7 1 (0.99%) Network Security
7 1 (0.99%) Cisco ASA
7 1 (0.99%) TCP/IP
Database & Business Intelligence
1 3 (2.97%) SQL Server
2 2 (1.98%) SQL Server 2008
3 1 (0.99%) Oracle Reports
3 1 (0.99%) SQL Server Integration Services
General
1 14 (13.86%) Telecoms
2 6 (5.94%) Retail
3 3 (2.97%) Finance
4 2 (1.98%) Manufacturing
4 2 (1.98%) Multimedia
4 2 (1.98%) Local Government
5 1 (0.99%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.99%) Application Packaging
Miscellaneous
1 6 (5.94%) iPhone
2 5 (4.95%) iPad
3 4 (3.96%) NHS
4 3 (2.97%) Thin Client
4 3 (2.97%) Fat Client
5 2 (1.98%) Social Media
5 2 (1.98%) Blackberry
5 2 (1.98%) Management Information System
5 2 (1.98%) FMCG
6 1 (0.99%) Data Centre
6 1 (0.99%) E-Learning
6 1 (0.99%) Statistics
6 1 (0.99%) Video Conferencing
Operating Systems
1 80 (79.21%) Windows
2 45 (44.55%) Windows 7
3 16 (15.84%) Windows Server 2008
4 15 (14.85%) Windows XP
5 14 (13.86%) Windows Server 2003
6 10 (9.90%) Windows Server 2012
7 6 (5.94%) Windows 8
8 4 (3.96%) Linux
9 2 (1.98%) Mac OS
10 1 (0.99%) Windows 2000
10 1 (0.99%) Windows Mobile
10 1 (0.99%) Windows 2000 Server
Processes & Methodologies
1 9 (8.91%) ITIL
2 5 (4.95%) Continuous Improvement
3 3 (2.97%) Asset Management
4 2 (1.98%) Incident Management
4 2 (1.98%) Service Delivery
5 1 (0.99%) ITSM
5 1 (0.99%) Migration
5 1 (0.99%) CRM
5 1 (0.99%) Time Management
5 1 (0.99%) Software Engineering
5 1 (0.99%) Coaching
5 1 (0.99%) Server Building
Programming Languages
1 2 (1.98%) SQL
Qualifications
1 6 (5.94%) Degree
2 3 (2.97%) SC Cleared
2 3 (2.97%) Security Cleared
3 2 (1.98%) ITIL Foundation Certificate
4 1 (0.99%) MCSE
4 1 (0.99%) MCSA
4 1 (0.99%) CCNA
4 1 (0.99%) Cisco Certification
4 1 (0.99%) Microsoft Certification
4 1 (0.99%) MCITP
Quality Assurance & Compliance
1 10 (9.90%) SLA
System Software
1 53 (52.48%) Active Directory
2 3 (2.97%) VMware Infrastructure
3 2 (1.98%) Hyper-V
3 2 (1.98%) Terminal Services
4 1 (0.99%) XenApp
Systems Management
1 2 (1.98%) AirWatch
2 1 (0.99%) Backup Exec
2 1 (0.99%) SCCM
Vendors
1 42 (41.58%) Microsoft
2 16 (15.84%) Citrix
3 9 (8.91%) Cisco
4 6 (5.94%) Apple
4 6 (5.94%) VMware
5 5 (4.95%) McAfee
6 4 (3.96%) Remedy
7 2 (1.98%) Symantec
7 2 (1.98%) Lotus
7 2 (1.98%) HP
8 1 (0.99%) Dell
8 1 (0.99%) Intel
8 1 (0.99%) Avaya
8 1 (0.99%) Oracle
8 1 (0.99%) SAP
8 1 (0.99%) Autodesk
8 1 (0.99%) SonicWALL
8 1 (0.99%) Veeam
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