The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 108 92 98
Rank change year-on-year
-16 +6
Contract jobs requiring a 2nd Line Support 35 16 34
As % of all contract IT jobs located in the South West 1.08% 0.72% 1.08%
As % of the Job Titles category 1.16% 0.78% 1.15%
Number of daily rates quoted 14 6 4
Average daily rate
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£188 £130 £139
Average daily rate % change year-on-year
+44.23% -6.30%
90% offered a daily rate of more than £125 £128 £107
10% offered a daily rate of more than £279 £153 £176
UK excluding London average daily rate £163 £146 £170
% change year-on-year
+11.49% -14.26%
Number of hourly rates quoted 10 8 15
Average hourly rate £16.00 £14.13 £15.50
Average hourly rate % change year-on-year
+13.27% -8.87%
90% offered a hourly rate of more than £12.53 £12.68 £11.14
10% offered a hourly rate of more than £21.75 £18.06 £16.20
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3011 2055 2945
As % of all contract IT jobs located in the South West 93.31% 92.86% 93.46%
Number of daily rates quoted 1935 1262 1730
Average daily rate £368 £350 £350
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £225 £225 £238
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 170 163 235
Average hourly rate £20.00 £15.50 £24.00
Average hourly rate % change year-on-year
+29.03% -35.41%
90% offered a hourly rate of more than £11.00 £11.00 £11.49
10% offered a hourly rate of more than £40.00 £40.00 £43.20
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South West region.

2nd Line Support Daily Rate Trend in the South West

2nd Line Support
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 29 August 2014.

2nd Line Support Daily Rate Histogram in the South West

2nd Line Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South West region.

2nd Line Support Hourly Rate Trend in the South West

2nd Line Support
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 29 August 2014.

2nd Line Support Hourly Rate Histogram in the South West

2nd Line Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -17 8 £125 -3.84% 3
Dorset +2 7 £300 -
Devon -5 7 £200 -
Bristol -13 7 £113 - 6
Wiltshire -16 4 £175 - 6
Somerset -11 2 - - 7
Cornwall - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 29 August 2014, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 48 (73.85%) Windows
2 36 (55.38%) Microsoft
3 24 (36.92%) Windows 7
4 23 (35.38%) Active Directory
5 20 (30.77%) Windows XP
6 18 (27.69%) MS Office
7 12 (18.46%) ITIL
8 11 (16.92%) Citrix
8 11 (16.92%) MS Exchange
9 10 (15.38%) SLA
9 10 (15.38%) Windows 8
10 9 (13.85%) MCP
11 8 (12.31%) TCP/IP
11 8 (12.31%) Internet
11 8 (12.31%) Windows Server 2008
12 7 (10.77%) MS Excel
13 6 (9.23%) LAN
13 6 (9.23%) WAN
13 6 (9.23%) Blackberry
13 6 (9.23%) Microsoft Certification
13 6 (9.23%) Avaya
13 6 (9.23%) Exchange Server 2010
13 6 (9.23%) Windows Server 2012
14 5 (7.69%) SCCM
14 5 (7.69%) Firewall
14 5 (7.69%) Cisco
15 4 (6.15%) HP
15 4 (6.15%) VPN
15 4 (6.15%) Mac OS X
15 4 (6.15%) McAfee

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 29 August 2014, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (16.92%) MS Exchange
2 6 (9.23%) Exchange Server 2010
3 3 (4.62%) Lync
4 2 (3.08%) Blackberry Enterprise Server
5 1 (1.54%) Exchange Server 2003
5 1 (1.54%) Exchange Server 2007
5 1 (1.54%) IIS
Applications
1 18 (27.69%) MS Office
2 7 (10.77%) MS Excel
Business Applications
1 3 (4.62%) Dynamics AX
2 2 (3.08%) assyst
3 1 (1.54%) Dynamics GP
Cloud Services
1 3 (4.62%) Office 365
Communications & Networking
1 8 (12.31%) TCP/IP
1 8 (12.31%) Internet
2 6 (9.23%) LAN
2 6 (9.23%) WAN
3 5 (7.69%) Firewall
4 4 (6.15%) VPN
5 3 (4.62%) DNS
5 3 (4.62%) Wireless
5 3 (4.62%) NetScaler
6 2 (3.08%) Nortel Meridian
7 1 (1.54%) VLAN
7 1 (1.54%) IP Telephony
7 1 (1.54%) DHCP
Database & Business Intelligence
1 1 (1.54%) MS Access
1 1 (1.54%) Oracle Database
Development Applications
1 2 (3.08%) MSI
General
1 4 (6.15%) Finance
2 3 (4.62%) Manufacturing
3 1 (1.54%) Telecoms
3 1 (1.54%) Law
3 1 (1.54%) Legal
Libraries, Frameworks & Software Standards
1 2 (3.08%) J2EE
1 2 (3.08%) Spring
2 1 (1.54%) CSS
2 1 (1.54%) XML
2 1 (1.54%) ODBC
Miscellaneous
1 6 (9.23%) Blackberry
2 3 (4.62%) Video Conferencing
2 3 (4.62%) iPhone
2 3 (4.62%) iPad
3 2 (3.08%) PDA
4 1 (1.54%) Data Protection Act
4 1 (1.54%) Management Information System
4 1 (1.54%) NHS
Operating Systems
1 48 (73.85%) Windows
2 24 (36.92%) Windows 7
3 20 (30.77%) Windows XP
4 10 (15.38%) Windows 8
5 8 (12.31%) Windows Server 2008
6 6 (9.23%) Windows Server 2012
7 4 (6.15%) Apple iOS
7 4 (6.15%) Mac OS X
8 3 (4.62%) Windows Server 2003
9 1 (1.54%) Windows Vista
9 1 (1.54%) UNIX
9 1 (1.54%) Linux
Processes & Methodologies
1 12 (18.46%) ITIL
2 3 (4.62%) Service Management
3 2 (3.08%) Change Management
3 2 (3.08%) Incident Management
3 2 (3.08%) Project Planning
3 2 (3.08%) Migration
3 2 (3.08%) CAD
4 1 (1.54%) Knowledge Management
4 1 (1.54%) Problem Management
4 1 (1.54%) Time Management
4 1 (1.54%) Data Protection
4 1 (1.54%) Change Control
4 1 (1.54%) Server Monitoring
4 1 (1.54%) ITSM
4 1 (1.54%) UML
4 1 (1.54%) CRM
Programming Languages
1 2 (3.08%) Java
2 1 (1.54%) JavaScript
2 1 (1.54%) PL/SQL
2 1 (1.54%) SQL
2 1 (1.54%) PowerShell
Qualifications
1 9 (13.85%) MCP
2 6 (9.23%) Microsoft Certification
3 4 (6.15%) SC Cleared
3 4 (6.15%) Security Cleared
3 4 (6.15%) ITIL Foundation Certificate
4 3 (4.62%) MCSE
4 3 (4.62%) MCSA
5 1 (1.54%) CCNA
5 1 (1.54%) Cisco Certification
5 1 (1.54%) ITIL Certification
5 1 (1.54%) MCDST
Quality Assurance & Compliance
1 10 (15.38%) SLA
2 1 (1.54%) ISO/IEC 27001
2 1 (1.54%) COBIT
System Software
1 23 (35.38%) Active Directory
2 3 (4.62%) Terminal Services
3 2 (3.08%) Microsoft App-V
3 2 (3.08%) VMware Infrastructure
3 2 (3.08%) MetaFrame
4 1 (1.54%) Hyper-V
4 1 (1.54%) XenApp
Systems Management
1 5 (7.69%) SCCM
2 3 (4.62%) McAfee ePO
Vendors
1 36 (55.38%) Microsoft
2 11 (16.92%) Citrix
3 6 (9.23%) Avaya
4 5 (7.69%) Cisco
5 4 (6.15%) McAfee
5 4 (6.15%) HP
6 3 (4.62%) Dell
6 3 (4.62%) Apple
6 3 (4.62%) VMware
6 3 (4.62%) Mitel
7 2 (3.08%) Altiris
7 2 (3.08%) Nortel
8 1 (1.54%) Sage
8 1 (1.54%) Capita
8 1 (1.54%) IBM
8 1 (1.54%) Oracle
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