The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 108 83 101
Rank change year-on-year
-25 +18
Contract jobs requiring a 2nd Line Support 27 24 31
As % of all contract IT jobs located in the South West 0.91% 1.12% 1.02%
As % of the Job Titles category 0.97% 1.19% 1.10%
Number of daily rates quoted 12 11 5
Average daily rate
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of your Daily Rate
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£228 £130 £135
Average daily rate % change year-on-year
+75.00% -3.70%
90% offered a daily rate of more than £133 £110 £107
10% offered a daily rate of more than £250 £175 £171
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 10 11 9
Average hourly rate £17.00 £14.00 £15.75
Average hourly rate % change year-on-year
+21.42% -11.11%
90% offered a hourly rate of more than £13.50 £11.00 £11.87
10% offered a hourly rate of more than £21.75 £19.00 £17.50
UK excluding London average hourly rate £14.00 £15.00 £14.38
% change year-on-year
-6.66% +4.34%
Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
2772 2021 2828
As % of all contract IT jobs located in the South West 93.15% 93.96% 93.39%
Number of daily rates quoted 1821 1252 1692
Average daily rate £363 £350 £360
Average daily rate % change year-on-year
+3.57% -2.77%
90% offered a daily rate of more than £225 £200 £245
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 161 134 190
Average hourly rate £20.00 £16.00 £22.75
Average hourly rate % change year-on-year
+25.00% -29.67%
90% offered a hourly rate of more than £10.00 £11.00 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.00
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South West region.

2nd Line Support Daily Rate Trend in the South West

2nd Line Support
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 23 July 2014.

2nd Line Support Daily Rate Histogram in the South West

2nd Line Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South West region.

2nd Line Support Hourly Rate Trend in the South West

2nd Line Support
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 23 July 2014.

2nd Line Support Hourly Rate Histogram in the South West

2nd Line Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +7 7 £250 - 1
Dorset +10 6 £300 +172.72% 2
Gloucestershire -20 5 £130 - 3
Devon -5 3 £215 -
Bristol -25 3 - - 1
Somerset -18 2 - - 7
Cornwall - - - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South West

For the 6 months to 23 July 2014, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 50 (79.37%) Windows
2 35 (55.56%) Microsoft
3 31 (49.21%) Windows 7
4 27 (42.86%) Windows XP
5 25 (39.68%) Active Directory
6 23 (36.51%) MS Office
7 13 (20.63%) Citrix
7 13 (20.63%) MS Exchange
8 10 (15.87%) ITIL
8 10 (15.87%) Exchange Server 2010
8 10 (15.87%) Windows 8
9 9 (14.29%) SLA
10 8 (12.70%) MCP
10 8 (12.70%) Avaya
10 8 (12.70%) Microsoft Certification
11 7 (11.11%) Firewall
11 7 (11.11%) Cisco
11 7 (11.11%) Windows Server 2008
12 6 (9.52%) Windows Server 2012
12 6 (9.52%) Blackberry
13 5 (7.94%) Internet
13 5 (7.94%) McAfee
13 5 (7.94%) Wireless
13 5 (7.94%) MCSE
13 5 (7.94%) MCSA
13 5 (7.94%) MS Excel
13 5 (7.94%) Mitel
13 5 (7.94%) NetScaler
14 4 (6.35%) Dynamics AX
14 4 (6.35%) McAfee ePO

2nd Line Support
Top Related IT Skills in the South West by Category

For the 6 months to 23 July 2014, IT contractor jobs across the South West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (20.63%) MS Exchange
2 10 (15.87%) Exchange Server 2010
3 2 (3.17%) SharePoint
3 2 (3.17%) Blackberry Enterprise Server
3 2 (3.17%) Exchange Server 2007
4 1 (1.59%) Lync
4 1 (1.59%) IIS
Applications
1 23 (36.51%) MS Office
2 5 (7.94%) MS Excel
Business Applications
1 4 (6.35%) Dynamics AX
2 2 (3.17%) assyst
Cloud Services
1 3 (4.76%) Office 365
Communications & Networking
1 7 (11.11%) Firewall
2 5 (7.94%) Wireless
2 5 (7.94%) Internet
2 5 (7.94%) NetScaler
3 3 (4.76%) IP Telephony
3 3 (4.76%) LAN
3 3 (4.76%) WAN
3 3 (4.76%) TCP/IP
4 2 (3.17%) Nortel Meridian
5 1 (1.59%) VLAN
5 1 (1.59%) VPN
5 1 (1.59%) DNS
5 1 (1.59%) DHCP
Database & Business Intelligence
1 1 (1.59%) Oracle Database
Development Applications
1 2 (3.17%) MSI
General
1 4 (6.35%) Manufacturing
2 3 (4.76%) Finance
3 1 (1.59%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (3.17%) J2EE
1 2 (3.17%) Spring
2 1 (1.59%) CSS
2 1 (1.59%) XML
Miscellaneous
1 6 (9.52%) Blackberry
2 3 (4.76%) Video Conferencing
2 3 (4.76%) iPhone
2 3 (4.76%) iPad
3 2 (3.17%) NHS
4 1 (1.59%) Thin Client
4 1 (1.59%) Management Information System
4 1 (1.59%) Data Protection Act
4 1 (1.59%) Fat Client
Operating Systems
1 50 (79.37%) Windows
2 31 (49.21%) Windows 7
3 27 (42.86%) Windows XP
4 10 (15.87%) Windows 8
5 7 (11.11%) Windows Server 2008
6 6 (9.52%) Windows Server 2012
7 4 (6.35%) Apple iOS
7 4 (6.35%) Mac OS X
8 2 (3.17%) Windows Server 2003
9 1 (1.59%) Windows Vista
Processes & Methodologies
1 10 (15.87%) ITIL
2 3 (4.76%) CRM
2 3 (4.76%) Service Management
2 3 (4.76%) Knowledge Management
3 2 (3.17%) Change Management
3 2 (3.17%) Migration
4 1 (1.59%) UML
4 1 (1.59%) ITSM
4 1 (1.59%) Incident Management
4 1 (1.59%) Project Planning
4 1 (1.59%) Problem Management
4 1 (1.59%) Data Protection
4 1 (1.59%) Change Control
4 1 (1.59%) Server Monitoring
Programming Languages
1 2 (3.17%) Java
1 2 (3.17%) SQL
2 1 (1.59%) PowerShell
2 1 (1.59%) JavaScript
2 1 (1.59%) PL/SQL
Qualifications
1 8 (12.70%) MCP
1 8 (12.70%) Microsoft Certification
2 5 (7.94%) MCSE
2 5 (7.94%) MCSA
3 3 (4.76%) ITIL Certification
3 3 (4.76%) SC Cleared
3 3 (4.76%) Security Cleared
4 1 (1.59%) ITIL Foundation Certificate
4 1 (1.59%) MCDST
4 1 (1.59%) CCNA
4 1 (1.59%) Cisco Certification
Quality Assurance & Compliance
1 9 (14.29%) SLA
2 1 (1.59%) ISO/IEC 27001
2 1 (1.59%) COBIT
System Software
1 25 (39.68%) Active Directory
2 2 (3.17%) Microsoft App-V
2 2 (3.17%) VMware Infrastructure
2 2 (3.17%) XenApp
3 1 (1.59%) XenDesktop
3 1 (1.59%) Hyper-V
3 1 (1.59%) Terminal Services
Systems Management
1 4 (6.35%) McAfee ePO
2 3 (4.76%) SCCM
Vendors
1 35 (55.56%) Microsoft
2 13 (20.63%) Citrix
3 8 (12.70%) Avaya
4 7 (11.11%) Cisco
5 5 (7.94%) McAfee
5 5 (7.94%) Mitel
6 3 (4.76%) VMware
6 3 (4.76%) Apple
6 3 (4.76%) HP
6 3 (4.76%) Dell
7 2 (3.17%) Nortel
7 2 (3.17%) Altiris
7 2 (3.17%) Capita
8 1 (1.59%) Oracle
Gloucester, Gloucestershire
Opus Recruitment Solutions Ltd
Rate: £8 to £13 per hour
Posted: 9 hours ago
Dorset
Hays IT - Uk Posting account
Rate: £12.00 - £13.50 per hour
Posted: Yesterday
Cheltenham, Gloucestershire
Roc Search
Rate: Market Rate
Posted: 6 days ago
Bath
Hays IT - Uk Posting account
Rate: £20.00 per hour
Posted: 21 days ago
Somerset
Opus Recruitment Solutions Ltd
Rate: £12 - £15 per hour
Posted: 27 days ago