The statistics below represent IT contracts advertised across the South West region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 84 117 101
Rank change year-on-year
+33 -16
Contract jobs requiring a 2nd Line Support 53 29 45
As % of all contract IT jobs located in the South West 1.93% 0.92% 1.35%
As % of the Job Titles category 2.03% 0.96% 1.40%
Number of daily rates quoted 32 6 18
Median daily rate £154 £203 £155
Median daily rate % change year-on-year
-24.07% +30.64%
90% offered a daily rate of more than £110 £165 £110
10% offered a daily rate of more than £213 £250 £288
UK excluding London median daily rate £160 £160 £170
% change year-on-year
- -5.88%
Number of hourly rates quoted 12 7 18
Median hourly rate £29.75 £17.50 £13.38
Median hourly rate % change year-on-year
+70.00% +30.84%
90% offered a hourly rate of more than £10.25 £17.20 £10.85
10% offered a hourly rate of more than £153.00 £18.50 £17.60
UK excluding London median hourly rate £15.00 £15.26 £14.50
% change year-on-year
-1.70% +5.24%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
2615 3022 3211
As % of all contract IT jobs located in the South West 95.23% 95.81% 96.46%
Number of daily rates quoted 1706 2034 2075
Median daily rate £375 £375 £375
90% offered a daily rate of more than £190 £248 £225
10% offered a daily rate of more than £525 £500 £525
UK excluding London median daily rate £398 £385 £375
% change year-on-year
+3.31% +2.66%
Number of hourly rates quoted 200 154 229
Median hourly rate £21.00 £20.00 £21.00
Median hourly rate % change year-on-year
+5.00% -4.76%
90% offered a hourly rate of more than £12.00 £12.50 £11.00
10% offered a hourly rate of more than £45.00 £43.50 £44.50
UK excluding London median hourly rate £16.50 £17.00 £15.77
% change year-on-year
-2.94% +7.79%

2nd Line Support
Jobs Demand Trend in the South West

The demand trend of IT contracts across the South West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South West

2nd Line Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the South West region.

2nd Line Support Daily Rate Trend in the South West

2nd Line Support
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 5 December 2016.

2nd Line Support Daily Rate Histogram in the South West

2nd Line Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the South West region.

2nd Line Support Hourly Rate Trend in the South West

2nd Line Support
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the South West region over the 3 months to 5 December 2016.

2nd Line Support Hourly Rate Histogram in the South West

2nd Line Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +11 16 £143 - 1
Somerset +29 11 £155 -
Wiltshire -2 10 £140 -44.00%
Devon +7 5 £130 -18.75%
Dorset +3 5 £165 -8.33% 1
Gloucestershire +3 5 £165 -16.45%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 5 December 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region featuring 2nd Line Support in the job title.

1 80 (82.47%) Windows
2 57 (58.76%) Windows 7
3 56 (57.73%) Active Directory
4 26 (26.80%) Windows Server
5 24 (24.74%) Microsoft
6 22 (22.68%) MS Office
7 21 (21.65%) ITIL
8 20 (20.62%) MS Exchange
8 20 (20.62%) Windows Server 2012
9 18 (18.56%) MS Excel
10 17 (17.53%) VMware
10 17 (17.53%) Office 365
11 16 (16.49%) Windows 10
12 15 (15.46%) Windows Server 2008
13 12 (12.37%) Security Cleared
13 12 (12.37%) Firewall
14 11 (11.34%) TCP/IP
15 10 (10.31%) Exchange Server 2007
15 10 (10.31%) SCCM
15 10 (10.31%) Citrix
15 10 (10.31%) Windows Server 2003
15 10 (10.31%) Driving Licence
15 10 (10.31%) Exchange Server 2010
16 9 (9.28%) Windows 8
16 9 (9.28%) SLA
17 8 (8.25%) Cisco
17 8 (8.25%) HP
17 8 (8.25%) Windows XP
17 8 (8.25%) Apple
17 8 (8.25%) SC Cleared

2nd Line Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (20.62%) MS Exchange
2 10 (10.31%) Exchange Server 2007
2 10 (10.31%) Exchange Server 2010
3 2 (2.06%) Exchange Server 2013
3 2 (2.06%) Skype for Business
4 1 (1.03%) Exchange Server 2003
4 1 (1.03%) SharePoint
Applications
1 22 (22.68%) MS Office
2 18 (18.56%) MS Excel
Cloud Services
1 17 (17.53%) Office 365
2 1 (1.03%) Microsoft Azure
Communications & Networking
1 12 (12.37%) Firewall
2 11 (11.34%) TCP/IP
3 7 (7.22%) WAN
4 6 (6.19%) LAN
5 4 (4.12%) Remote Desktop
6 3 (3.09%) ADSL
6 3 (3.09%) DHCP
6 3 (3.09%) DNS
6 3 (3.09%) Ethernet
6 3 (3.09%) Internet
6 3 (3.09%) VPN
6 3 (3.09%) Wireless
7 2 (2.06%) Intranet
7 2 (2.06%) Skype
8 1 (1.03%) Wi-Fi
Database & Business Intelligence
1 3 (3.09%) SQL Server
General
1 6 (6.19%) Finance
2 1 (1.03%) Banking
2 1 (1.03%) Local Government
2 1 (1.03%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.03%) .NET
1 1 (1.03%) ADO
Miscellaneous
1 10 (10.31%) Driving Licence
2 8 (8.25%) Smartphone
3 2 (2.06%) Blackberry
4 1 (1.03%) BYOD
4 1 (1.03%) CCTV
4 1 (1.03%) Data Centre
4 1 (1.03%) EPoS
4 1 (1.03%) iPad
4 1 (1.03%) iPhone
4 1 (1.03%) Management Information System
Operating Systems
1 80 (82.47%) Windows
2 57 (58.76%) Windows 7
3 26 (26.80%) Windows Server
4 20 (20.62%) Windows Server 2012
5 16 (16.49%) Windows 10
6 15 (15.46%) Windows Server 2008
7 10 (10.31%) Windows Server 2003
8 9 (9.28%) Windows 8
9 8 (8.25%) Windows XP
10 6 (6.19%) Mac OS X
11 3 (3.09%) Linux
12 2 (2.06%) Android
12 2 (2.06%) Unix
12 2 (2.06%) Windows Vista
13 1 (1.03%) CentOS
Processes & Methodologies
1 21 (21.65%) ITIL
2 4 (4.12%) Asset Management
2 4 (4.12%) Line Management
2 4 (4.12%) Migration
3 2 (2.06%) Mobile Device Management
3 2 (2.06%) PRINCE2
3 2 (2.06%) Project Management
4 1 (1.03%) Business Development
4 1 (1.03%) Capacity Management
4 1 (1.03%) Fault Analysis
4 1 (1.03%) Incident Management
4 1 (1.03%) Kalman Filter
4 1 (1.03%) Problem Management
4 1 (1.03%) Root Cause Analysis
4 1 (1.03%) Service Management
4 1 (1.03%) Web Filtering
Programming Languages
1 4 (4.12%) C
Qualifications
1 12 (12.37%) Security Cleared
2 8 (8.25%) SC Cleared
3 4 (4.12%) CCNA
3 4 (4.12%) Cisco Certification
3 4 (4.12%) DV Cleared
3 4 (4.12%) HNC
4 3 (3.09%) DBS Check
5 2 (2.06%) A+ Certification
5 2 (2.06%) MCSA
5 2 (2.06%) Microsoft Certification
5 2 (2.06%) Network+ Certification
6 1 (1.03%) BPSS Clearance
6 1 (1.03%) ITIL Certification
Quality Assurance & Compliance
1 9 (9.28%) SLA
System Software
1 56 (57.73%) Active Directory
2 5 (5.15%) VMware Infrastructure
3 4 (4.12%) Hyper-V
4 2 (2.06%) VMware ESXi
5 1 (1.03%) XenApp
Systems Management
1 10 (10.31%) SCCM
Vendors
1 24 (24.74%) Microsoft
2 17 (17.53%) VMware
3 10 (10.31%) Citrix
4 8 (8.25%) Apple
4 8 (8.25%) Cisco
4 8 (8.25%) HP
5 3 (3.09%) Samsung
6 2 (2.06%) Nokia
6 2 (2.06%) WatchGuard
7 1 (1.03%) Forcepoint
7 1 (1.03%) Intel Security
7 1 (1.03%) Juniper
7 1 (1.03%) Symantec