The table below looks at the statistics for Contact Management skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Contact Management
Rank - 153 148
Contract jobs citing Contact Management 0 2 2
As % of all contract IT jobs located in the South West - 0.063% 0.061%
As % of the Processes & Methodologies category - 0.078% 0.080%
Number of daily rates quoted 0 0 1
Median daily rate - - £338
UK excluding London median daily rate - - £320
Number of hourly rates quoted 0 1 0
Median hourly rate - £45.50 -
UK excluding London median hourly rate - £45.50 -
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2221 2578 2508
As % of all contract IT jobs located in the South West 79.52% 80.76% 76.67%
Number of daily rates quoted 1512 1797 1698
Median daily rate £400 £375 £400
Median daily rate % change year-on-year
+6.66% -6.25%
90% offered a daily rate of more than £275 £285 £300
10% offered a daily rate of more than £550 £500 £550
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 139 107 123
Median hourly rate £38.00 £41.25 £35.00
Median hourly rate % change year-on-year
-7.87% +17.85%
90% offered a hourly rate of more than £13.04 £23.25 £16.50
10% offered a hourly rate of more than £45.00 £45.00 £47.50
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

Contact Management
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing Contact Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South West

Contact Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the South West region.

Contact Management Daily Rate Trend in the South West

Contact Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the South West region.

Contact Management Hourly Rate Trend in the South West

Contact Management
Top 20 Related IT Skills in the South West

For the 6 months to 8 December 2016, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Contact Management.

1 5 (100.00%) ITIL
1 5 (100.00%) HNC
1 5 (100.00%) PRINCE2
1 5 (100.00%) Windows
1 5 (100.00%) SLA
1 5 (100.00%) Cisco
1 5 (100.00%) CCNA
1 5 (100.00%) Cisco Certification
1 5 (100.00%) Six Sigma
1 5 (100.00%) Security Cleared
2 4 (80.00%) DV Cleared
3 3 (60.00%) Windows Server
3 3 (60.00%) VLAN
3 3 (60.00%) Migration
4 2 (40.00%) Service Delivery
4 2 (40.00%) Windows Server 2003
4 2 (40.00%) Windows 2000
4 2 (40.00%) Windows NT
4 2 (40.00%) Windows XP
5 1 (20.00%) SC Cleared

Contact Management
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 3 (60.00%) VLAN
Job Titles
1 4 (80.00%) Network Engineer
2 3 (60.00%) DV Cleared Network Engineer
3 1 (20.00%) 2nd Line Engineer
3 1 (20.00%) 2nd Line Network Engineer
3 1 (20.00%) 3rd Line Engineer
3 1 (20.00%) 3rd Line Network Engineer
3 1 (20.00%) NOC Engineer
3 1 (20.00%) SC Cleared Network Engineer
Operating Systems
1 5 (100.00%) Windows
2 3 (60.00%) Windows Server
3 2 (40.00%) Windows 2000
3 2 (40.00%) Windows NT
3 2 (40.00%) Windows Server 2003
3 2 (40.00%) Windows XP
Processes & Methodologies
1 5 (100.00%) ITIL
1 5 (100.00%) PRINCE2
1 5 (100.00%) Six Sigma
2 3 (60.00%) Migration
3 2 (40.00%) Service Delivery
Qualifications
1 5 (100.00%) CCNA
1 5 (100.00%) Cisco Certification
1 5 (100.00%) HNC
1 5 (100.00%) Security Cleared
2 4 (80.00%) DV Cleared
3 1 (20.00%) SC Cleared
Quality Assurance & Compliance
1 5 (100.00%) SLA
Vendors
1 5 (100.00%) Cisco