The table below looks at the statistics for Contact Management skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Contact Management
Rank - 140 -
Contract jobs citing Contact Management 0 2 0
As % of all contract IT jobs located in the South West - 0.063% -
As % of the Processes & Methodologies category - 0.083% -
Number of daily rates quoted 0 1 0
Average daily rate - £600 -
UK excluding London average daily rate £455 £600 £320
% change year-on-year
-24.16% +87.50%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.50 - £27.50
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2365 2409 1978
As % of all contract IT jobs located in the South West 81.05% 75.97% 74.90%
Number of daily rates quoted 1639 1586 1239
Average daily rate £385 £410 £375
Average daily rate % change year-on-year
-6.09% +9.33%
90% offered a daily rate of more than £284 £300 £250
10% offered a daily rate of more than £500 £550 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 120 104 98
Average hourly rate £42.00 £36.00 £27.00
Average hourly rate % change year-on-year
+16.66% +33.33%
90% offered a hourly rate of more than £20.63 £13.00 £12.50
10% offered a hourly rate of more than £57.00 £46.50 £37.50
UK excluding London average hourly rate £40.00 £27.79 £27.50
% change year-on-year
+43.93% +1.05%

Contact Management
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the South West

Contact Management
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the South West region.

Contact Management Daily Rate Trend in the South West

Contact Management
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the South West region.

Contact Management Hourly Rate Trend in the South West

Contact Management
Top 17 Related IT Skills in the South West

For the 6 months to 13 February 2016, IT contractor jobs across the South West region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 2 (100.00%) ITIL
1 2 (100.00%) HNC
1 2 (100.00%) PRINCE2
1 2 (100.00%) Windows
1 2 (100.00%) Windows 2000
1 2 (100.00%) Windows NT
1 2 (100.00%) Windows XP
1 2 (100.00%) SLA
1 2 (100.00%) Cisco
1 2 (100.00%) CCNA
1 2 (100.00%) Cisco Certification
1 2 (100.00%) Windows Server 2003
1 2 (100.00%) Six Sigma
1 2 (100.00%) SC Cleared
1 2 (100.00%) Security Cleared
1 2 (100.00%) CMMI
2 1 (50.00%) Service Delivery

Contact Management
Top Related IT Skills in the South West by Category

For the 6 months to 13 February 2016, IT contractor jobs across the South West region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Job Titles
1 2 (100.00%) NOC Engineer
2 1 (50.00%) 2nd Line Engineer
2 1 (50.00%) 2nd Line Support
2 1 (50.00%) 2nd Line Support Engineer
2 1 (50.00%) Support Engineer
Operating Systems
1 2 (100.00%) Windows
1 2 (100.00%) Windows 2000
1 2 (100.00%) Windows NT
1 2 (100.00%) Windows Server 2003
1 2 (100.00%) Windows XP
Processes & Methodologies
1 2 (100.00%) CMMI
1 2 (100.00%) ITIL
1 2 (100.00%) PRINCE2
1 2 (100.00%) Six Sigma
2 1 (50.00%) Service Delivery
Qualifications
1 2 (100.00%) CCNA
1 2 (100.00%) Cisco Certification
1 2 (100.00%) HNC
1 2 (100.00%) SC Cleared
1 2 (100.00%) Security Cleared
Quality Assurance & Compliance
1 2 (100.00%) SLA
Vendors
1 2 (100.00%) Cisco