The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 134 114 128
Rank change year-on-year
-20 +14
Contract jobs citing Customer Engagement 5 3 9
As % of all contract IT jobs located in the South West 0.15% 0.13% 0.28%
As % of the Processes & Methodologies category 0.21% 0.19% 0.41%
Number of daily rates quoted 3 1 5
Average daily rate
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£500 £459 £275
Average daily rate % change year-on-year
+8.99% +66.80%
UK excluding London average daily rate £400 £355 £300
% change year-on-year
+12.67% +18.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.50 £45.00 £9.00
% change year-on-year
-74.44% +400.00%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2393 1592 2212
As % of all contract IT jobs located in the South West 72.80% 71.17% 69.78%
Number of daily rates quoted 1585 1072 1314
Average daily rate £395 £370 £375
Average daily rate % change year-on-year
+6.75% -1.33%
90% offered a daily rate of more than £275 £273 £250
10% offered a daily rate of more than £525 £500 £475
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 86 77 152
Average hourly rate £32.50 £25.00 £29.00
Average hourly rate % change year-on-year
+30.00% -13.79%
90% offered a hourly rate of more than £15.75 £11.00 £14.25
10% offered a hourly rate of more than £42.50 £43.00 £43.50
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

Customer Engagement
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South West

Customer Engagement
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South West region.

Customer Engagement Daily Rate Trend in the South West

Customer Engagement
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South West region over the 3 months to 16 September 2014.

Customer Engagement Daily Rate Histogram in the South West

Customer Engagement
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Devon - 2 £500 - 1
Wiltshire - 1 £175 -
Bristol - - - - 1
Dorset - - - - 1
Somerset - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 16 September 2014, IT contractor jobs across the South West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (62.50%) User Experience
2 3 (37.50%) jQuery
2 3 (37.50%) Security Cleared
2 3 (37.50%) Marketing
3 2 (25.00%) Refactoring
3 2 (25.00%) Velocity
3 2 (25.00%) GWT
3 2 (25.00%) Agile Software Development
3 2 (25.00%) Maven
3 2 (25.00%) Service Management
3 2 (25.00%) Remedy
3 2 (25.00%) Configuration Management
3 2 (25.00%) Clustering
3 2 (25.00%) Java
3 2 (25.00%) JavaScript
3 2 (25.00%) Oracle
3 2 (25.00%) Linux
3 2 (25.00%) UML
3 2 (25.00%) OOA/OOD
3 2 (25.00%) OO
3 2 (25.00%) JBoss
3 2 (25.00%) EJB
3 2 (25.00%) JMS
3 2 (25.00%) RDBMS
3 2 (25.00%) JPA
3 2 (25.00%) EJB 3.0
3 2 (25.00%) Git (software)
3 2 (25.00%) Gerrit
3 2 (25.00%) Continuous Improvement
3 2 (25.00%) HornetQ

Customer Engagement
Top Related IT Skills in the South West by Category

For the 6 months to 16 September 2014, IT contractor jobs across the South West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) SharePoint
1 1 (12.50%) CMS
1 1 (12.50%) SharePoint Server
1 1 (12.50%) Sitecore CMS
Applications
1 1 (12.50%) Photoshop
Database & Business Intelligence
1 2 (25.00%) RDBMS
1 2 (25.00%) Oracle Database
1 2 (25.00%) Relational Database
Development Applications
1 2 (25.00%) Maven
1 2 (25.00%) Git (software)
1 2 (25.00%) Gerrit
General
1 3 (37.50%) Marketing
2 1 (12.50%) Finance
Job Titles
1 2 (25.00%) Developer
1 2 (25.00%) Senior Manager
1 2 (25.00%) Java Developer
1 2 (25.00%) Product Manager
1 2 (25.00%) Senior Product Manager
2 1 (12.50%) Project Administrator
2 1 (12.50%) Support Specialist
2 1 (12.50%) Administrator
2 1 (12.50%) Project Manager
Libraries, Frameworks & Software Standards
1 3 (37.50%) jQuery
2 2 (25.00%) JPA
2 2 (25.00%) EJB 3.0
2 2 (25.00%) HornetQ
2 2 (25.00%) EJB
2 2 (25.00%) JMS
2 2 (25.00%) Velocity
2 2 (25.00%) GWT
3 1 (12.50%) CSS
3 1 (12.50%) HTML
Miscellaneous
1 5 (62.50%) User Experience
2 2 (25.00%) Clustering
3 1 (12.50%) Management Information System
Operating Systems
1 2 (25.00%) Linux
Processes & Methodologies
1 2 (25.00%) UML
1 2 (25.00%) OOA/OOD
1 2 (25.00%) OO
1 2 (25.00%) Configuration Management
1 2 (25.00%) Service Management
1 2 (25.00%) Refactoring
1 2 (25.00%) Continuous Improvement
1 2 (25.00%) Agile Software Development
1 2 (25.00%) Line Management
2 1 (12.50%) Content Management
2 1 (12.50%) Logistics
2 1 (12.50%) Responsive Web Design
2 1 (12.50%) Business Process Mapping
2 1 (12.50%) Change Management
2 1 (12.50%) SEO
2 1 (12.50%) Workflow
Programming Languages
1 2 (25.00%) Java
1 2 (25.00%) JavaScript
Qualifications
1 3 (37.50%) Security Cleared
2 2 (25.00%) DV Cleared
3 1 (12.50%) SC Cleared
Vendors
1 2 (25.00%) Oracle
1 2 (25.00%) JBoss
1 2 (25.00%) Remedy
2 1 (12.50%) Sitecore
2 1 (12.50%) Microsoft