The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South West region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 2 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 134 132 145
Rank change year-on-year
-2 +13
Contract jobs citing Customer Engagement 4 4 4
As % of all contract IT jobs located in the South West 0.14% 0.13% 0.12%
As % of the Processes & Methodologies category 0.18% 0.16% 0.16%
Number of daily rates quoted 4 3 4
Median daily rate £300 £415 £365
Median daily rate % change year-on-year
-27.71% +13.69%
UK excluding London median daily rate £375 £385 £375
% change year-on-year
-2.59% +2.66%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £39.00 £35.00 £18.25
% change year-on-year
+11.42% +91.78%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2272 2434 2573
As % of all contract IT jobs located in the South West 78.18% 77.86% 78.95%
Number of daily rates quoted 1483 1577 1606
Median daily rate £388 £400 £366
Median daily rate % change year-on-year
-3.12% +9.28%
90% offered a daily rate of more than £275 £290 £275
10% offered a daily rate of more than £538 £550 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 140 98 112
Median hourly rate £42.25 £36.75 £35.00
Median hourly rate % change year-on-year
+14.96% +5.00%
90% offered a hourly rate of more than £25.00 £15.03 £13.45
10% offered a hourly rate of more than £47.50 £47.00 £42.50
UK excluding London median hourly rate £36.00 £30.50 £31.50
% change year-on-year
+18.03% -3.17%

Customer Engagement
Jobs Demand Trend in the South West

The demand trend of contract jobs across the South West region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South West

Customer Engagement
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South West region.

Customer Engagement Daily Rate Trend in the South West

Customer Engagement
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 2 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -6 1 £300 -27.71%
Gloucestershire - 1 £300 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 2 May 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region with a requirement for Customer Engagement.

1 10 (76.92%) Finance
2 7 (53.85%) Microsoft
3 6 (46.15%) Active Directory
3 6 (46.15%) Windows Server 2003
3 6 (46.15%) Windows
3 6 (46.15%) VMware
3 6 (46.15%) Stakeholder Management
3 6 (46.15%) Windows Server 2012
3 6 (46.15%) Server Building
3 6 (46.15%) Windows Server
4 4 (30.77%) Analytical Skills
4 4 (30.77%) PRINCE2
5 3 (23.08%) SAP
5 3 (23.08%) Project Management
5 3 (23.08%) PRINCE2 Certification
5 3 (23.08%) Programme Management
5 3 (23.08%) Electronics
5 3 (23.08%) Telecoms
5 3 (23.08%) Manufacturing
5 3 (23.08%) Change Control
5 3 (23.08%) Business Intelligence
5 3 (23.08%) QA
5 3 (23.08%) Digital Marketing
5 3 (23.08%) Banking
5 3 (23.08%) SAP Oil and Gas
5 3 (23.08%) Marketing
6 2 (15.38%) Continuous Integration
6 2 (15.38%) Kanban
6 2 (15.38%) BDD
6 2 (15.38%) Coaching

Customer Engagement
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (7.69%) MS Excel
Business Applications
1 3 (23.08%) SAP Oil and Gas
Database & Business Intelligence
1 1 (7.69%) MS Access
1 1 (7.69%) SQL Server
General
1 10 (76.92%) Finance
2 3 (23.08%) Banking
2 3 (23.08%) Electronics
2 3 (23.08%) Manufacturing
2 3 (23.08%) Marketing
2 3 (23.08%) Telecoms
Job Titles
1 9 (69.23%) Analyst
2 6 (46.15%) Infrastructure Analyst
2 6 (46.15%) Wintel Analyst
3 3 (23.08%) Business Analyst
3 3 (23.08%) Business Engagement Manager
3 3 (23.08%) Business Manager
3 3 (23.08%) Customer Analyst
3 3 (23.08%) Engagement Manager
3 3 (23.08%) Senior Analyst
3 3 (23.08%) Senior Business Analyst
3 3 (23.08%) Senior Business Manager
3 3 (23.08%) Senior Engagement Manager
3 3 (23.08%) Senior Manager
4 2 (15.38%) Agile Delivery Manager
4 2 (15.38%) Contracts Manager
4 2 (15.38%) Delivery Manager
4 2 (15.38%) Technical Delivery Manager
4 2 (15.38%) Technical Manager
5 1 (7.69%) Cybersecurity Manager
5 1 (7.69%) Security Project Manager
Miscellaneous
1 4 (30.77%) Analytical Skills
2 2 (15.38%) Enterprise Software
Operating Systems
1 6 (46.15%) Windows
1 6 (46.15%) Windows Server
1 6 (46.15%) Windows Server 2003
1 6 (46.15%) Windows Server 2012
Processes & Methodologies
1 6 (46.15%) Server Building
1 6 (46.15%) Stakeholder Management
2 4 (30.77%) PRINCE2
3 3 (23.08%) Business Intelligence
3 3 (23.08%) Change Control
3 3 (23.08%) Digital Marketing
3 3 (23.08%) Programme Management
3 3 (23.08%) Project Management
4 2 (15.38%) Agile Project Management
4 2 (15.38%) Agile Software Development
4 2 (15.38%) BDD
4 2 (15.38%) Coaching
4 2 (15.38%) Continuous Integration
4 2 (15.38%) Kanban
4 2 (15.38%) Scrum
4 2 (15.38%) Software Delivery
4 2 (15.38%) SOLID
4 2 (15.38%) TDD
5 1 (7.69%) Data Management
5 1 (7.69%) SIEM
Programming Languages
1 1 (7.69%) SQL
1 1 (7.69%) VB
1 1 (7.69%) VBA
Qualifications
1 3 (23.08%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (23.08%) QA
System Software
1 6 (46.15%) Active Directory
Systems Management
1 1 (7.69%) RSA Security Analytics
Vendors
1 7 (53.85%) Microsoft
2 6 (46.15%) VMware
3 3 (23.08%) SAP
4 1 (7.69%) Sourcefire
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