The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 139 116 109
Rank change year-on-year
-23 -7
Contract jobs citing Customer Engagement 5 4 17
As % of all contract IT jobs located in the South West 0.16% 0.16% 0.67%
As % of the Processes & Methodologies category 0.22% 0.23% 0.97%
Number of daily rates quoted 3 2 14
Average daily rate
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£300 £363 £500
Average daily rate % change year-on-year
-17.24% -27.50%
UK excluding London average daily rate £413 £325 £500
% change year-on-year
+26.92% -35.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2262 1757 1761
As % of all contract IT jobs located in the South West 72.25% 70.90% 69.91%
Number of daily rates quoted 1526 1136 1101
Average daily rate £413 £375 £370
Average daily rate % change year-on-year
+10.00% +1.35%
90% offered a daily rate of more than £300 £263 £268
10% offered a daily rate of more than £550 £500 £508
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 104 94 102
Average hourly rate £36.40 £27.00 £35.00
Average hourly rate % change year-on-year
+34.81% -22.85%
90% offered a hourly rate of more than £18.50 £13.00 £11.95
10% offered a hourly rate of more than £46.50 £37.20 £45.00
UK excluding London average hourly rate £25.25 £27.00 £31.50
% change year-on-year
-6.48% -14.28%

Customer Engagement
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the South West

Customer Engagement
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the South West region.

Customer Engagement Daily Rate Trend in the South West

Customer Engagement
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the South West region over the 3 months to 26 January 2015.

Customer Engagement Daily Rate Histogram in the South West

Customer Engagement
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the South West region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol - 3 £263 - 2
Wiltshire - 1 - -
Somerset - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the South West

For the 6 months to 26 January 2015, IT contractor jobs across the South West region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (45.45%) Marketing
2 4 (36.36%) User Experience
3 3 (27.27%) Analytics
3 3 (27.27%) DV Cleared
3 3 (27.27%) Security Cleared
4 2 (18.18%) Retail
4 2 (18.18%) Maven
4 2 (18.18%) Refactoring
4 2 (18.18%) Direct Marketing
4 2 (18.18%) Velocity
4 2 (18.18%) Oracle Database
4 2 (18.18%) Gerrit
4 2 (18.18%) Continuous Improvement
4 2 (18.18%) Git (software)
4 2 (18.18%) Java
4 2 (18.18%) Oracle
4 2 (18.18%) UML
4 2 (18.18%) OOA/OOD
4 2 (18.18%) OO
4 2 (18.18%) SQL
4 2 (18.18%) CRM
4 2 (18.18%) SAS
4 2 (18.18%) Configuration Management
4 2 (18.18%) Agile Software Development
4 2 (18.18%) Analytical Skills
4 2 (18.18%) Line Management
5 1 (9.09%) Banking
5 1 (9.09%) Project Management
5 1 (9.09%) RDBMS
5 1 (9.09%) Remedy

Customer Engagement
Top Related IT Skills in the South West by Category

For the 6 months to 26 January 2015, IT contractor jobs across the South West region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (18.18%) SAS
2 1 (9.09%) JBoss
Cloud Services
1 1 (9.09%) Microsoft Azure
Database & Business Intelligence
1 2 (18.18%) Oracle Database
2 1 (9.09%) Relational Database
2 1 (9.09%) RDBMS
Development Applications
1 2 (18.18%) Maven
1 2 (18.18%) Git (software)
1 2 (18.18%) Gerrit
2 1 (9.09%) MSBuild
2 1 (9.09%) Jenkins
2 1 (9.09%) Ant
2 1 (9.09%) Team Foundation Server
2 1 (9.09%) TeamCity
General
1 5 (45.45%) Marketing
2 2 (18.18%) Retail
3 1 (9.09%) Retail Banking
3 1 (9.09%) Banking
Job Titles
1 2 (18.18%) Project Manager
1 2 (18.18%) Developer
1 2 (18.18%) Analyst
1 2 (18.18%) Senior Manager
1 2 (18.18%) Product Manager
1 2 (18.18%) Senior Product Manager
1 2 (18.18%) Campaign Analyst
2 1 (9.09%) DevOps Engineer
2 1 (9.09%) Oracle Database Developer
2 1 (9.09%) Administrator
2 1 (9.09%) Data Analyst
2 1 (9.09%) Java Developer
2 1 (9.09%) Oracle Developer
2 1 (9.09%) Project Administrator
2 1 (9.09%) Database Developer
Libraries, Frameworks & Software Standards
1 2 (18.18%) Velocity
2 1 (9.09%) GWT
2 1 (9.09%) jQuery
2 1 (9.09%) JPA
2 1 (9.09%) EJB 3.0
2 1 (9.09%) HornetQ
2 1 (9.09%) .NET
2 1 (9.09%) EJB
2 1 (9.09%) JMS
Miscellaneous
1 4 (36.36%) User Experience
2 2 (18.18%) Analytical Skills
3 1 (9.09%) Clustering
Operating Systems
1 1 (9.09%) Linux
Processes & Methodologies
1 3 (27.27%) Analytics
2 2 (18.18%) Agile Software Development
2 2 (18.18%) Refactoring
2 2 (18.18%) Direct Marketing
2 2 (18.18%) UML
2 2 (18.18%) OOA/OOD
2 2 (18.18%) OO
2 2 (18.18%) CRM
2 2 (18.18%) Configuration Management
2 2 (18.18%) Continuous Improvement
2 2 (18.18%) Line Management
3 1 (9.09%) Project Management
3 1 (9.09%) Service Management
3 1 (9.09%) Disaster Recovery
3 1 (9.09%) Validation
3 1 (9.09%) Digital Marketing
3 1 (9.09%) Continuous Integration
3 1 (9.09%) Campaign Management
3 1 (9.09%) Performance Tuning
3 1 (9.09%) DevOps
Programming Languages
1 2 (18.18%) Java
1 2 (18.18%) SQL
2 1 (9.09%) PowerShell
2 1 (9.09%) JavaScript
2 1 (9.09%) C
2 1 (9.09%) C#
Qualifications
1 3 (27.27%) DV Cleared
1 3 (27.27%) Security Cleared
2 1 (9.09%) Degree
System Software
1 1 (9.09%) vSphere
Systems Management
1 1 (9.09%) Puppet
1 1 (9.09%) Opscode Chef
Vendors
1 2 (18.18%) Oracle
2 1 (9.09%) Remedy