The statistics below represent IT contracts advertised across the South West region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 6 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 97 116 113
Rank change year-on-year
+19 -3
Contract jobs requiring a Service Desk Analyst 40 29 37
As % of all contract IT jobs located in the South West 1.42% 0.92% 1.13%
As % of the Job Titles category 1.50% 0.96% 1.18%
Number of daily rates quoted 10 10 12
Median daily rate £150 £115 £115
Median daily rate % change year-on-year
+30.43% +0.43%
90% offered a daily rate of more than £124 £99 £101
10% offered a daily rate of more than £197 £132 £139
UK excluding London median daily rate £130 £130 £125
% change year-on-year
- +4.00%
Number of hourly rates quoted 24 7 16
Median hourly rate £12.00 £13.00 £11.50
Median hourly rate % change year-on-year
-7.69% +13.04%
90% offered a hourly rate of more than £11.00 £11.25 £10.75
10% offered a hourly rate of more than £13.00 £16.50 £16.25
UK excluding London median hourly rate £12.25 £14.00 £12.50
% change year-on-year
-12.50% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
2674 3022 3145
As % of all contract IT jobs located in the South West 95.23% 95.81% 96.44%
Number of daily rates quoted 1752 2033 2027
Median daily rate £375 £375 £375
90% offered a daily rate of more than £190 £248 £225
10% offered a daily rate of more than £525 £500 £525
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 206 154 227
Median hourly rate £21.00 £20.00 £21.00
Median hourly rate % change year-on-year
+5.00% -4.76%
90% offered a hourly rate of more than £12.00 £12.50 £11.00
10% offered a hourly rate of more than £45.00 £43.50 £44.50
UK excluding London median hourly rate £16.50 £17.00 £15.88
% change year-on-year
-2.94% +7.08%

Service Desk Analyst
Jobs Demand Trend in the South West

The demand trend of IT contracts across the South West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Daily Rate Trend in the South West

Service Desk Analyst
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the South West region over the 3 months to 6 December 2016.

Service Desk Analyst Daily Rate Histogram in the South West

Service Desk Analyst
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Hourly Rate Trend in the South West

Service Desk Analyst
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -1 9 £125 - 2
Devon +4 8 - -
Gloucestershire +2 8 - -
Dorset +1 6 £150 -
Wiltshire -6 5 £190 -
Somerset - 4 £206 - 2
Cornwall -6 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 6 December 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region featuring Service Desk Analyst in the job title.

1 49 (79.03%) Windows
2 35 (56.45%) MS Office
3 33 (53.23%) Active Directory
4 30 (48.39%) Windows 7
5 27 (43.55%) ITIL
6 25 (40.32%) Microsoft
7 20 (32.26%) MS Excel
8 11 (17.74%) SLA
8 11 (17.74%) Citrix
8 11 (17.74%) ITSM
9 9 (14.52%) Windows XP
10 7 (11.29%) Blackberry
10 7 (11.29%) Smartphone
11 6 (9.68%) Analytical Skills
12 5 (8.06%) Telecoms
12 5 (8.06%) HP
13 4 (6.45%) SC Cleared
13 4 (6.45%) Security Cleared
13 4 (6.45%) XenApp
14 3 (4.84%) Internet
14 3 (4.84%) MCITP
14 3 (4.84%) Microsoft Certification
14 3 (4.84%) Service Management
14 3 (4.84%) Apple
15 2 (3.23%) ITIL V3
15 2 (3.23%) Windows 8
15 2 (3.23%) Windows 10
15 2 (3.23%) Blackberry Enterprise Server
15 2 (3.23%) SQL Server
15 2 (3.23%) MCDST

Service Desk Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.23%) Blackberry Enterprise Server
1 2 (3.23%) Moodle
2 1 (1.61%) CMS
Applications
1 35 (56.45%) MS Office
2 20 (32.26%) MS Excel
3 1 (1.61%) Spreadsheet
Business Applications
1 1 (1.61%) Dynamics CRM
Cloud Services
1 1 (1.61%) Office 365
Communications & Networking
1 3 (4.84%) Internet
2 1 (1.61%) Intranet
2 1 (1.61%) VPN
2 1 (1.61%) Wi-Fi
Database & Business Intelligence
1 2 (3.23%) SQL Server
General
1 5 (8.06%) Telecoms
2 2 (3.23%) Military
2 2 (3.23%) Retail
Miscellaneous
1 7 (11.29%) Blackberry
1 7 (11.29%) Smartphone
2 6 (9.68%) Analytical Skills
3 1 (1.61%) Driving Licence
3 1 (1.61%) iPhone
3 1 (1.61%) NHS
3 1 (1.61%) Social Media
Operating Systems
1 49 (79.03%) Windows
2 30 (48.39%) Windows 7
3 9 (14.52%) Windows XP
4 2 (3.23%) Android
4 2 (3.23%) Windows 10
4 2 (3.23%) Windows 8
5 1 (1.61%) Apple iOS
5 1 (1.61%) Windows Vista
Processes & Methodologies
1 27 (43.55%) ITIL
2 11 (17.74%) ITSM
3 3 (4.84%) Service Management
4 2 (3.23%) Incident Management
4 2 (3.23%) ITIL V3
4 2 (3.23%) Problem Management
4 2 (3.23%) Time Management
5 1 (1.61%) Asset Management
5 1 (1.61%) Business Continuity
5 1 (1.61%) CRM
5 1 (1.61%) ERP
5 1 (1.61%) Facilities Management
5 1 (1.61%) Network Management
5 1 (1.61%) Service Delivery
Qualifications
1 4 (6.45%) SC Cleared
1 4 (6.45%) Security Cleared
2 3 (4.84%) MCITP
2 3 (4.84%) Microsoft Certification
3 2 (3.23%) MCDST
3 2 (3.23%) NVQ Level 3
4 1 (1.61%) BPSS Clearance
4 1 (1.61%) ITIL Certification
4 1 (1.61%) ITIL Foundation Certificate
4 1 (1.61%) MCSE
Quality Assurance & Compliance
1 11 (17.74%) SLA
System Software
1 33 (53.23%) Active Directory
2 4 (6.45%) XenApp
Systems Management
1 1 (1.61%) SCCM
Vendors
1 25 (40.32%) Microsoft
2 11 (17.74%) Citrix
3 5 (8.06%) HP
4 3 (4.84%) Apple
5 1 (1.61%) SAP
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Rate: £15 - £17 per hour
Posted: 3 days ago