The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 113 104 119
Rank change year-on-year
-9 +15
Contract jobs requiring a Service Desk Analyst 34 16 9
As % of all contract IT jobs located in the South West 1.04% 0.68% 0.34%
As % of the Job Titles category 1.11% 0.74% 0.36%
Number of daily rates quoted 10 2 2
Average daily rate
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£123 £100 £160
Average daily rate % change year-on-year
+22.50% -37.50%
90% offered a daily rate of more than £100 £100 £120
10% offered a daily rate of more than £141 £100 £200
UK excluding London average daily rate £123 £93 £110
% change year-on-year
+32.43% -15.90%
Number of hourly rates quoted 16 8 3
Average hourly rate £11.50 £14.50 £9.00
Average hourly rate % change year-on-year
-20.68% +61.11%
UK excluding London average hourly rate £12.20 £12.50 £12.10
% change year-on-year
-2.40% +3.30%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3070 2161 2484
As % of all contract IT jobs located in the South West 93.97% 91.61% 93.35%
Number of daily rates quoted 1999 1348 1407
Average daily rate £375 £350 £345
Average daily rate % change year-on-year
+7.14% +1.44%
90% offered a daily rate of more than £225 £213 £225
10% offered a daily rate of more than £525 £475 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 220 184 197
Average hourly rate £23.50 £19.50 £20.00
Average hourly rate % change year-on-year
+20.51% -2.50%
90% offered a hourly rate of more than £11.00 £12.00 £10.00
10% offered a hourly rate of more than £47.50 £34.43 £42.50
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Daily Rate Trend in the South West

Service Desk Analyst
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Hourly Rate Trend in the South West

Service Desk Analyst
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South West region over the 3 months to 24 December 2014.

Service Desk Analyst Hourly Rate Histogram in the South West

Service Desk Analyst
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire - 11 - - 2
Bristol -7 8 £125 - 3
Wiltshire -19 4 £105 - 1
Somerset - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 24 December 2014, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 39 (63.93%) Windows
2 38 (62.30%) Microsoft
3 25 (40.98%) MS Office
3 25 (40.98%) Windows 7
4 23 (37.70%) Active Directory
5 20 (32.79%) MS Excel
6 19 (31.15%) ITIL
7 9 (14.75%) Citrix
8 8 (13.11%) Windows XP
8 8 (13.11%) Incident Management
8 8 (13.11%) SC Cleared
8 8 (13.11%) Security Cleared
9 7 (11.48%) DV Cleared
10 6 (9.84%) MOS
10 6 (9.84%) SLA
11 5 (8.20%) LAN
11 5 (8.20%) Military
12 4 (6.56%) Finance
12 4 (6.56%) MS Exchange
12 4 (6.56%) WAN
12 4 (6.56%) PDA
12 4 (6.56%) ITIL V3
12 4 (6.56%) ITIL V2
13 3 (4.92%) ITIL Foundation Certificate
13 3 (4.92%) Analytical Skills
13 3 (4.92%) XenApp
13 3 (4.92%) Time Management
13 3 (4.92%) DHCP
13 3 (4.92%) TCP/IP
13 3 (4.92%) VPN

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 24 December 2014, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.56%) MS Exchange
2 3 (4.92%) SharePoint
3 1 (1.64%) IIS
3 1 (1.64%) IBM Notes
3 1 (1.64%) Lotus Domino
3 1 (1.64%) Blackberry Enterprise Server
3 1 (1.64%) CMS
3 1 (1.64%) Exchange Server 2003
3 1 (1.64%) Lync
Applications
1 25 (40.98%) MS Office
2 20 (32.79%) MS Excel
3 2 (3.28%) MS PowerPoint
3 2 (3.28%) Spreadsheet
Communications & Networking
1 5 (8.20%) LAN
2 4 (6.56%) WAN
3 3 (4.92%) DHCP
3 3 (4.92%) TCP/IP
3 3 (4.92%) VPN
3 3 (4.92%) DNS
4 2 (3.28%) Internet
4 2 (3.28%) Firewall
4 2 (3.28%) Wireless
5 1 (1.64%) Ethernet
5 1 (1.64%) VoIP
General
1 5 (8.20%) Military
2 4 (6.56%) Finance
3 2 (3.28%) Law
3 2 (3.28%) Legal
4 1 (1.64%) Publishing
Miscellaneous
1 4 (6.56%) PDA
2 3 (4.92%) Blackberry
2 3 (4.92%) Analytical Skills
3 2 (3.28%) Video Conferencing
3 2 (3.28%) iPhone
3 2 (3.28%) iPad
4 1 (1.64%) Thin Client
4 1 (1.64%) Management Information System
4 1 (1.64%) IVR
4 1 (1.64%) CMDB
4 1 (1.64%) Fat Client
Operating Systems
1 39 (63.93%) Windows
2 25 (40.98%) Windows 7
3 8 (13.11%) Windows XP
4 3 (4.92%) Windows Server 2003
5 2 (3.28%) Windows Server 2008
5 2 (3.28%) Windows 2000 Server
6 1 (1.64%) Mac OS
6 1 (1.64%) Apple iOS
6 1 (1.64%) Windows 8
Processes & Methodologies
1 19 (31.15%) ITIL
2 8 (13.11%) Incident Management
3 4 (6.56%) ITIL V3
3 4 (6.56%) ITIL V2
4 3 (4.92%) Time Management
5 2 (3.28%) Practice Management
5 2 (3.28%) Document Management
6 1 (1.64%) Knowledge Management
6 1 (1.64%) Migration
6 1 (1.64%) Asset Management
6 1 (1.64%) CAD
6 1 (1.64%) Configuration Management
6 1 (1.64%) Service Management
6 1 (1.64%) Service Delivery
6 1 (1.64%) ITSM
6 1 (1.64%) Service Desk Management
6 1 (1.64%) Problem Management
Programming Languages
1 1 (1.64%) SQL
Qualifications
1 8 (13.11%) SC Cleared
1 8 (13.11%) Security Cleared
2 7 (11.48%) DV Cleared
3 6 (9.84%) MOS
4 3 (4.92%) Microsoft Certification
4 3 (4.92%) ITIL Foundation Certificate
5 1 (1.64%) ITIL Certification
5 1 (1.64%) MCP
5 1 (1.64%) MCSA
5 1 (1.64%) MCDST
5 1 (1.64%) Degree
Quality Assurance & Compliance
1 6 (9.84%) SLA
2 1 (1.64%) COBIT
System Software
1 23 (37.70%) Active Directory
2 3 (4.92%) XenApp
3 1 (1.64%) UAG
3 1 (1.64%) MetaFrame
3 1 (1.64%) Terminal Services
Systems Management
1 2 (3.28%) SCCM
2 1 (1.64%) Norton AntiVirus
Vendors
1 38 (62.30%) Microsoft
2 9 (14.75%) Citrix
3 2 (3.28%) Cisco
3 2 (3.28%) LANDesk
4 1 (1.64%) SonicWALL
4 1 (1.64%) ServiceNow
4 1 (1.64%) SAP
4 1 (1.64%) HP
4 1 (1.64%) Dell
4 1 (1.64%) Avaya
4 1 (1.64%) Lotus
4 1 (1.64%) Apple
4 1 (1.64%) Symantec
4 1 (1.64%) Remedy
4 1 (1.64%) Open Text
4 1 (1.64%) VMware
4 1 (1.64%) Mitel
Bristol
People Source
Rate: £23000 per annum
Posted: 5 days ago
Bristol, Avon
Experis Ltd
Rate: £15 - £16 per hour
Posted: 5 days ago
Bournemouth
Hays IT - Uk Posting account
Rate: £9.00 - £10.50 per hour
Posted: 27 days ago
Cheltenham
Capita - ITIN
Rate: £12000.00 - £13000.00 per annum
Posted: 27 days ago