The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 115 99 105
Rank change year-on-year
-16 +6
Contract jobs requiring a Service Desk Analyst 28 19 29
As % of all contract IT jobs located in the South West 0.83% 0.84% 0.93%
As % of the Job Titles category 0.89% 0.91% 1.00%
Number of daily rates quoted 15 4 8
Average daily rate
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£110 £145 £130
Average daily rate % change year-on-year
-24.13% +11.53%
90% offered a daily rate of more than £105 £145 £107
10% offered a daily rate of more than £136 £145 £173
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 8 11 17
Average hourly rate £13.00 £12.50 £16.00
Average hourly rate % change year-on-year
+4.00% -21.87%
90% offered a hourly rate of more than £10.85 £11.00 £8.60
10% offered a hourly rate of more than £49.30 £14.00 £17.70
UK excluding London average hourly rate £12.50 £12.50 £13.75
% change year-on-year
- -9.09%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3137 2094 2903
As % of all contract IT jobs located in the South West 93.50% 92.86% 93.37%
Number of daily rates quoted 2031 1337 1701
Average daily rate £365 £350 £350
Average daily rate % change year-on-year
+4.28% -
90% offered a daily rate of more than £225 £225 £230
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 171 162 251
Average hourly rate £20.00 £15.00 £18.47
Average hourly rate % change year-on-year
+33.33% -18.78%
90% offered a hourly rate of more than £11.00 £11.00 £10.99
10% offered a hourly rate of more than £40.00 £35.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Daily Rate Trend in the South West

Service Desk Analyst
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Hourly Rate Trend in the South West

Service Desk Analyst
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the South West region over the 3 months to 23 September 2014.

Service Desk Analyst Hourly Rate Histogram in the South West

Service Desk Analyst
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -8 11 £110 -24.48% 2
Bristol -14 6 £120 - 4
Dorset - 5 £133 - 2
Gloucestershire -16 3 - -
Somerset -9 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 23 September 2014, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 35 (76.09%) Windows
2 23 (50.00%) Microsoft
3 22 (47.83%) ITIL
4 21 (45.65%) Active Directory
5 15 (32.61%) MS Office
6 14 (30.43%) MS Excel
6 14 (30.43%) Windows 7
7 9 (19.57%) Security Cleared
7 9 (19.57%) SC Cleared
7 9 (19.57%) Windows XP
8 8 (17.39%) SLA
8 8 (17.39%) DV Cleared
9 6 (13.04%) ITIL Certification
10 5 (10.87%) MOS
10 5 (10.87%) Military
11 4 (8.70%) Windows Server 2003
12 3 (6.52%) Microsoft Certification
12 3 (6.52%) DNS
12 3 (6.52%) MS Exchange
12 3 (6.52%) DHCP
12 3 (6.52%) .NET
12 3 (6.52%) SQL Server
12 3 (6.52%) SQL Server 2005
12 3 (6.52%) Finance
12 3 (6.52%) Time Management
12 3 (6.52%) SQL Server 2008
12 3 (6.52%) ITIL Foundation Certificate
12 3 (6.52%) ITIL V3
12 3 (6.52%) ITIL V2
13 2 (4.35%) Analytical Skills

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 23 September 2014, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.52%) MS Exchange
2 1 (2.17%) Exchange Server 2003
2 1 (2.17%) Lync
2 1 (2.17%) IBM Notes
2 1 (2.17%) Lotus Domino
Applications
1 15 (32.61%) MS Office
2 14 (30.43%) MS Excel
3 1 (2.17%) MS PowerPoint
Communications & Networking
1 3 (6.52%) DHCP
1 3 (6.52%) DNS
2 2 (4.35%) Internet
2 2 (4.35%) MPLS
2 2 (4.35%) Firewall
2 2 (4.35%) TCP/IP
2 2 (4.35%) VPN
3 1 (2.17%) Ethernet
3 1 (2.17%) Wireless
3 1 (2.17%) LAN
Database & Business Intelligence
1 3 (6.52%) SQL Server
1 3 (6.52%) SQL Server 2005
1 3 (6.52%) SQL Server 2008
General
1 5 (10.87%) Military
2 3 (6.52%) Finance
3 2 (4.35%) Legal
3 2 (4.35%) Telecoms
4 1 (2.17%) Publishing
4 1 (2.17%) Law
Libraries, Frameworks & Software Standards
1 3 (6.52%) .NET
Miscellaneous
1 2 (4.35%) Blackberry
1 2 (4.35%) Analytical Skills
2 1 (2.17%) NHS
2 1 (2.17%) Management Information System
2 1 (2.17%) IVR
2 1 (2.17%) PDA
2 1 (2.17%) CMDB
2 1 (2.17%) Video Conferencing
2 1 (2.17%) iPhone
2 1 (2.17%) iPad
Operating Systems
1 35 (76.09%) Windows
2 14 (30.43%) Windows 7
3 9 (19.57%) Windows XP
4 4 (8.70%) Windows Server 2003
5 1 (2.17%) Mac OS
5 1 (2.17%) Apple iOS
5 1 (2.17%) Windows 8
Processes & Methodologies
1 22 (47.83%) ITIL
2 3 (6.52%) Time Management
2 3 (6.52%) ITIL V3
2 3 (6.52%) ITIL V2
3 2 (4.35%) Incident Management
4 1 (2.17%) Problem Management
4 1 (2.17%) PRINCE2
4 1 (2.17%) CAD
4 1 (2.17%) Configuration Management
4 1 (2.17%) Service Management
4 1 (2.17%) Service Delivery
4 1 (2.17%) ITSM
4 1 (2.17%) Practice Management
4 1 (2.17%) Asset Management
4 1 (2.17%) Document Management
Qualifications
1 9 (19.57%) SC Cleared
1 9 (19.57%) Security Cleared
2 8 (17.39%) DV Cleared
3 6 (13.04%) ITIL Certification
4 5 (10.87%) MOS
5 3 (6.52%) Microsoft Certification
5 3 (6.52%) ITIL Foundation Certificate
6 1 (2.17%) PRINCE2 Certification
6 1 (2.17%) MCP
6 1 (2.17%) MCSE
6 1 (2.17%) MCSA
6 1 (2.17%) Degree
Quality Assurance & Compliance
1 8 (17.39%) SLA
2 1 (2.17%) COBIT
System Software
1 21 (45.65%) Active Directory
2 1 (2.17%) MetaFrame
2 1 (2.17%) Terminal Services
2 1 (2.17%) Hyper-V
2 1 (2.17%) UAG
Systems Management
1 1 (2.17%) Norton AntiVirus
1 1 (2.17%) SCCM
Vendors
1 23 (50.00%) Microsoft
2 2 (4.35%) LANDesk
2 2 (4.35%) Cisco
3 1 (2.17%) SonicWALL
3 1 (2.17%) ServiceNow
3 1 (2.17%) HP
3 1 (2.17%) Dell
3 1 (2.17%) Citrix
3 1 (2.17%) Avaya
3 1 (2.17%) Lotus
3 1 (2.17%) Apple
3 1 (2.17%) Symantec
3 1 (2.17%) Remedy
3 1 (2.17%) VMware
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