The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 112 123 94
Rank change year-on-year
+11 -29
Contract jobs requiring a Service Desk Analyst 28 18 19
As % of all contract IT jobs located in the South West 0.87% 0.59% 0.88%
As % of the Job Titles category 0.93% 0.64% 0.94%
Number of daily rates quoted 11 3 2
Average daily rate
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£130 £120 £133
Average daily rate % change year-on-year
+8.33% -9.43%
90% offered a daily rate of more than £110 £112 £107
10% offered a daily rate of more than £140 £136 £159
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 13 10 13
Average hourly rate £13.00 £11.50 £12.00
Average hourly rate % change year-on-year
+13.04% -4.16%
90% offered a hourly rate of more than £12.65 £9.00 £10.80
10% offered a hourly rate of more than £15.00 £30.00 £17.60
UK excluding London average hourly rate £13.06 £14.00 £13.00
% change year-on-year
-6.75% +7.69%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3009 2827 2023
As % of all contract IT jobs located in the South West 93.88% 93.21% 93.96%
Number of daily rates quoted 1918 1858 1253
Average daily rate £375 £363 £350
Average daily rate % change year-on-year
+3.44% +3.57%
90% offered a daily rate of more than £225 £225 £200
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 197 166 136
Average hourly rate £19.03 £20.00 £16.00
Average hourly rate % change year-on-year
-4.85% +25.00%
90% offered a hourly rate of more than £12.50 £10.00 £11.00
10% offered a hourly rate of more than £45.00 £40.00 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.23
% change year-on-year
- -4.20%

Service Desk Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South West

Service Desk Analyst
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Daily Rate Trend in the South West

Service Desk Analyst
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South West region.

Service Desk Analyst Hourly Rate Trend in the South West

Service Desk Analyst
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +7 16 £128 - 3
Wiltshire -1 6 - -
Gloucestershire -3 2 £133 -
Devon - 2 - - 1
Cornwall +2 1 - - 1
Dorset -7 1 £140 - 2
Somerset - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 28 July 2015, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 35 (76.09%) Windows
2 31 (67.39%) Active Directory
3 26 (56.52%) Microsoft
4 21 (45.65%) MS Office
5 19 (41.30%) Windows 7
6 16 (34.78%) ITIL
7 11 (23.91%) MS Excel
7 11 (23.91%) SLA
8 10 (21.74%) Windows XP
9 6 (13.04%) Windows Server 2003
9 6 (13.04%) Windows Server 2008
10 5 (10.87%) ITIL Certification
10 5 (10.87%) LAN
10 5 (10.87%) WAN
11 4 (8.70%) TCP/IP
11 4 (8.70%) MS Exchange
11 4 (8.70%) Citrix
11 4 (8.70%) VMware
11 4 (8.70%) Google
12 3 (6.52%) Exchange Server 2007
12 3 (6.52%) MOS
12 3 (6.52%) Analytical Skills
12 3 (6.52%) Intranet
12 3 (6.52%) Cisco
12 3 (6.52%) VoIP
13 2 (4.35%) SharePoint
13 2 (4.35%) Blackberry
13 2 (4.35%) Firewall
13 2 (4.35%) Windows Server 2012
13 2 (4.35%) Windows 2000 Server

Service Desk Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 28 July 2015, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.70%) MS Exchange
2 3 (6.52%) Exchange Server 2007
3 2 (4.35%) Exchange Server 2010
3 2 (4.35%) SharePoint
4 1 (2.17%) Exchange Server 2013
4 1 (2.17%) Blackberry Enterprise Server
Applications
1 21 (45.65%) MS Office
2 11 (23.91%) MS Excel
Cloud Services
1 2 (4.35%) Office 365
Communications & Networking
1 5 (10.87%) LAN
1 5 (10.87%) WAN
2 4 (8.70%) TCP/IP
3 3 (6.52%) Intranet
3 3 (6.52%) VoIP
4 2 (4.35%) Firewall
5 1 (2.17%) DNS
5 1 (2.17%) DHCP
General
1 1 (2.17%) Telecoms
1 1 (2.17%) French Language
1 1 (2.17%) German Language
1 1 (2.17%) Polish Language
Miscellaneous
1 3 (6.52%) Analytical Skills
2 2 (4.35%) Blackberry
2 2 (4.35%) PDA
3 1 (2.17%) NHS
Operating Systems
1 35 (76.09%) Windows
2 19 (41.30%) Windows 7
3 10 (21.74%) Windows XP
4 6 (13.04%) Windows Server 2003
4 6 (13.04%) Windows Server 2008
5 2 (4.35%) Windows 2000 Server
5 2 (4.35%) Windows Server 2012
6 1 (2.17%) UNIX
6 1 (2.17%) Windows 8
6 1 (2.17%) Windows Vista
Processes & Methodologies
1 16 (34.78%) ITIL
2 2 (4.35%) Configuration Management
2 2 (4.35%) Incident Management
3 1 (2.17%) ITIL V2
3 1 (2.17%) ITSM
3 1 (2.17%) Migration
Qualifications
1 5 (10.87%) ITIL Certification
2 3 (6.52%) MOS
3 1 (2.17%) MCP
Quality Assurance & Compliance
1 11 (23.91%) SLA
System Software
1 31 (67.39%) Active Directory
Systems Management
1 2 (4.35%) SCCM
Vendors
1 26 (56.52%) Microsoft
2 4 (8.70%) Citrix
2 4 (8.70%) VMware
2 4 (8.70%) Google
3 3 (6.52%) Cisco
Bristol, Avon
Coal IT Services
Rate: £125 per day
Posted: Yesterday
Bristol, Avon
Experis Ltd
Rate: £16 - £17 per hour
Posted: Yesterday
Bristol, Avon
Randstad Technologies
Rate: £14 per hour
Posted: 4 days ago
Plymouth, Devon
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £13.00 per hour
Posted: 4 days ago
Truro
Hays IT - Uk Posting account
Rate: £7.00 - £10.00 per annum
Posted: 7 days ago