The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 97 116 110
Rank change year-on-year
+19 -6
Contract jobs requiring a Service Desk Analyst 11 20 12
As % of all contract IT jobs located in the South West 0.545% 0.618% 0.424%
As % of the Job Titles category 0.580% 0.664% 0.450%
Number of daily rates quoted 1 3 3
Average daily rate £100 £108 £120
Average daily rate % change year-on-year
-6.97% -10.41%
UK excluding London average daily rate £113 £110 £115
% change year-on-year
+2.27% -4.34%
Number of hourly rates quoted 10 14 6
Average hourly rate £11.00 £16.50 £12.75
Average hourly rate % change year-on-year
-33.33% +29.41%
90% offered a hourly rate of more than £9.35 £12.50 £10.24
10% offered a hourly rate of more than £14.40 £17.50 £13.75
UK excluding London average hourly rate £12.25 £13.50 £12.00
% change year-on-year
-9.25% +12.50%
All Job Titles
South West
Contract IT job ads with a match in the
Job Titles category
1895 3012 2668
As % of all contract IT jobs located in the South West 93.95% 93.11% 94.28%
Number of daily rates quoted 1138 1803 1328
Average daily rate £350 £375 £350
Average daily rate % change year-on-year
-6.66% +7.14%
90% offered a daily rate of more than £225 £230 £200
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 137 186 243
Average hourly rate £15.40 £22.50 £22.00
Average hourly rate % change year-on-year
-31.55% +2.27%
90% offered a hourly rate of more than £10.00 £12.70 £12.00
10% offered a hourly rate of more than £42.50 £37.50 £40.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst across the South West region as a proportion of the total demand within the Job Titles category.

South West Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the South West region.

South West Service Desk Analyst Daily Rate Trend

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the South West region.

South West Service Desk Analyst Hourly Rate Trend

Service Desk Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Gloucestershire +31 3 - -
Dorset +3 3 £100 -62.26%
Bristol - 3 - -
Wiltshire -2 2 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 14 (60.87%) Windows
2 11 (47.83%) Active Directory
3 8 (34.78%) Windows 7
4 6 (26.09%) Windows XP
5 4 (17.39%) MS Office
5 4 (17.39%) ITIL
6 3 (13.04%) Citrix
6 3 (13.04%) SQL
7 2 (8.696%) Sybase
7 2 (8.696%) UNIX
7 2 (8.696%) Service Management
7 2 (8.696%) Service Delivery
7 2 (8.696%) Change Management
7 2 (8.696%) Password Management
7 2 (8.696%) Data Management
7 2 (8.696%) DV Cleared
7 2 (8.696%) Security Cleared
8 1 (4.348%) ITIL V3
8 1 (4.348%) Continuous Improvement
8 1 (4.348%) Windows Server 2008
8 1 (4.348%) Problem Management
8 1 (4.348%) Incident Management
8 1 (4.348%) Exchange Server 2000
8 1 (4.348%) Exchange Server 2003
8 1 (4.348%) Finance
8 1 (4.348%) Migration
8 1 (4.348%) VMware
8 1 (4.348%) Novell
8 1 (4.348%) HP
8 1 (4.348%) MS Exchange

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the South West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.348%) Exchange Server 2000
1 1 (4.348%) Exchange Server 2003
1 1 (4.348%) MS Exchange
Applications
1 4 (17.39%) MS Office
Communications & Networking
1 1 (4.348%) VPN
General
1 1 (4.348%) Finance
Operating Systems
1 14 (60.87%) Windows
2 8 (34.78%) Windows 7
3 6 (26.09%) Windows XP
4 2 (8.696%) UNIX
5 1 (4.348%) Windows Server 2008
Processes & Methodologies
1 4 (17.39%) ITIL
2 2 (8.696%) Service Management
2 2 (8.696%) Service Delivery
2 2 (8.696%) Change Management
2 2 (8.696%) Password Management
2 2 (8.696%) Data Management
3 1 (4.348%) ITIL V3
3 1 (4.348%) Continuous Improvement
3 1 (4.348%) Problem Management
3 1 (4.348%) Incident Management
3 1 (4.348%) Migration
Programming Languages
1 3 (13.04%) SQL
Qualifications
1 2 (8.696%) DV Cleared
1 2 (8.696%) Security Cleared
Quality Assurance & Compliance
1 1 (4.348%) SLA
System Software
1 11 (47.83%) Active Directory
Vendors
1 3 (13.04%) Citrix
2 2 (8.696%) Sybase
3 1 (4.348%) VMware
3 1 (4.348%) Novell
3 1 (4.348%) HP
3 1 (4.348%) Microsoft