The table below looks at the statistics for Service Management skills in IT contracts advertised for the Staffordshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Service Management
West Midlands / Staffordshire
Rank 19 24 24
Rank change year-on-year
+5 0
Contract jobs citing Service Management 8 1 3
As % of all contract IT jobs located in Staffordshire 4.23% 0.69% 2.36%
As % of the Processes & Methodologies category 5.71% 0.85% 3.16%
Number of daily rates quoted 8 0 2
Median daily rate £450 - £318
90% offered a daily rate of more than £170 - £284
10% offered a daily rate of more than £523 - £352
UK excluding London median daily rate £410 £390 £375
% change year-on-year
+5.12% +4.00%
Number of hourly rates quoted 0 1 0
Median hourly rate - £17.00 -
UK excluding London median hourly rate £13.50 £13.75 £16.00
% change year-on-year
-1.81% -14.06%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Staffordshire region.

Processes & Methodologies Category
Staffordshire
Contract IT job ads with a match in the
Processes & Methodologies category
140 117 95
As % of all contract IT jobs located in Staffordshire 74.07% 80.69% 74.80%
Number of daily rates quoted 93 87 62
Median daily rate £338 £340 £375
Median daily rate % change year-on-year
-0.73% -9.33%
90% offered a daily rate of more than £225 £275 £275
10% offered a daily rate of more than £475 £450 £450
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+2.00% -
Number of hourly rates quoted 8 3 3
Median hourly rate £55.00 £17.00 £14.50
Median hourly rate % change year-on-year
+223.52% +17.24%
UK excluding London median hourly rate £36.00 £40.00 £27.50
% change year-on-year
-10.00% +45.45%

Service Management
Jobs Demand Trend in Staffordshire

The demand trend of contract jobs across the Staffordshire region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Staffordshire

Service Management
Daily Rate Trend in Staffordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Staffordshire region.

Service Management Daily Rate Trend in Staffordshire

Service Management
Daily Rate Histogram in Staffordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Staffordshire region over the 3 months to 19 February 2017.

Service Management Daily Rate Histogram in Staffordshire

Service Management
Hourly Rate Trend in Staffordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Staffordshire region.

Service Management Hourly Rate Trend in Staffordshire

Service Management
Contract Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Staffordshire region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stoke-on-Trent - 3 £170 - 1
Stafford - 2 £490 - 1
Service Management
West Midlands

Service Management
Top 30 Related IT Skills in Staffordshire

For the 6 months to 19 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Staffordshire region with a requirement for Service Management.

1 11 (91.67%) ITIL
2 6 (50.00%) Microsoft
3 5 (41.67%) Change Management
3 5 (41.67%) CRM
3 5 (41.67%) SLA
3 5 (41.67%) Dynamics CRM
3 5 (41.67%) Wiki
4 4 (33.33%) Coaching
5 3 (25.00%) Mentoring
5 3 (25.00%) Data Centre
5 3 (25.00%) Supplier Management
5 3 (25.00%) SQL
5 3 (25.00%) Oracle
5 3 (25.00%) Disaster Recovery
6 2 (16.67%) Stakeholder Management
6 2 (16.67%) Cisco
6 2 (16.67%) Microsoft Azure
6 2 (16.67%) Amazon AWS
6 2 (16.67%) Skype for Business
6 2 (16.67%) Performance Improvement
6 2 (16.67%) Office 365
6 2 (16.67%) Skype
7 1 (8.33%) Service Design
7 1 (8.33%) Transition Management
7 1 (8.33%) Line Management
7 1 (8.33%) Local Government
7 1 (8.33%) Incident Management
7 1 (8.33%) Enterprise Architecture
7 1 (8.33%) LAN
7 1 (8.33%) WAN

Service Management
Top Related IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) Skype for Business
Applications
1 1 (8.33%) MS Excel
Business Applications
1 5 (41.67%) Dynamics CRM
Cloud Services
1 2 (16.67%) Amazon AWS
1 2 (16.67%) Microsoft Azure
1 2 (16.67%) Office 365
Communications & Networking
1 2 (16.67%) Skype
2 1 (8.33%) LAN
2 1 (8.33%) WAN
General
1 1 (8.33%) Local Government
Job Titles
1 5 (41.67%) Analyst
1 5 (41.67%) CRM Analyst
1 5 (41.67%) Service Analyst
1 5 (41.67%) Service Desk Analyst
2 4 (33.33%) Head of Service Management
3 3 (25.00%) Service Manager
4 2 (16.67%) Service Transition Manager
4 2 (16.67%) Transition Manager
5 1 (8.33%) Incident Manager
5 1 (8.33%) IT Manager
5 1 (8.33%) IT Services Manager
5 1 (8.33%) Stakeholder Manager
Miscellaneous
1 5 (41.67%) Wiki
2 3 (25.00%) Data Centre
Processes & Methodologies
1 11 (91.67%) ITIL
2 5 (41.67%) Change Management
2 5 (41.67%) CRM
3 4 (33.33%) Coaching
4 3 (25.00%) Disaster Recovery
4 3 (25.00%) Mentoring
4 3 (25.00%) Supplier Management
5 2 (16.67%) Performance Improvement
5 2 (16.67%) Stakeholder Management
6 1 (8.33%) Enterprise Architecture
6 1 (8.33%) Incident Management
6 1 (8.33%) Line Management
6 1 (8.33%) PRINCE2
6 1 (8.33%) Service Design
6 1 (8.33%) Transition Management
Programming Languages
1 3 (25.00%) SQL
Qualifications
1 1 (8.33%) ITIL Certification
Quality Assurance & Compliance
1 5 (41.67%) SLA
Vendors
1 6 (50.00%) Microsoft
2 3 (25.00%) Oracle
3 2 (16.67%) Cisco