The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the Suffolk region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank - - -
Contract jobs requiring a Help Desk Support 0 0 0
As % of all contract IT jobs located in Suffolk - - -
As % of the Job Titles category - - -
Number of daily rates quoted 0 0 0
Average daily rate
Keep up to 90%
of your Daily Rate
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- - -
UK excluding London average daily rate £118 £104 £114
% change year-on-year
+13.52% -9.01%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £12.50 £12.50 £12.50
Help Desk Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Suffolk region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Suffolk
Contract IT job ads with a match in the
Job Titles category
189 171 283
As % of all contract IT jobs located in Suffolk 95.94% 94.48% 97.92%
Number of daily rates quoted 145 132 193
Average daily rate £400 £380 £375
Average daily rate % change year-on-year
+5.26% +1.33%
90% offered a daily rate of more than £250 £240 £200
10% offered a daily rate of more than £475 £451 £445
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 10 8 24
Average hourly rate £12.75 £10.75 £19.00
Average hourly rate % change year-on-year
+18.60% -43.42%
90% offered a hourly rate of more than £10.28 £9.63 £11.50
10% offered a hourly rate of more than £27.00 £14.72 £35.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Support
Jobs Demand Trend in Suffolk

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the Suffolk region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Suffolk

Help Desk Support
Daily Rate Trend in Suffolk

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the Suffolk region.

Help Desk Support Daily Rate Trend in Suffolk

Help Desk Support
Hourly Rate Trend in Suffolk

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the Suffolk region.

Help Desk Support Hourly Rate Trend in Suffolk

Help Desk Support
Top 10 Related IT Skills in Suffolk

For the 6 months to 19 September 2014, IT contractor jobs across the Suffolk region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 2 (100.00%) MS Office
1 2 (100.00%) ITIL
1 2 (100.00%) Windows
1 2 (100.00%) Microsoft
1 2 (100.00%) Active Directory
1 2 (100.00%) Citrix
2 1 (50.00%) Windows 7
2 1 (50.00%) Firewall
2 1 (50.00%) Windows XP
2 1 (50.00%) Cisco

Help Desk Support
Top Related IT Skills in Suffolk by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Suffolk region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Applications
1 2 (100.00%) MS Office
Communications & Networking
1 1 (50.00%) Firewall
Operating Systems
1 2 (100.00%) Windows
2 1 (50.00%) Windows 7
2 1 (50.00%) Windows XP
Processes & Methodologies
1 2 (100.00%) ITIL
System Software
1 2 (100.00%) Active Directory
Vendors
1 2 (100.00%) Microsoft
1 2 (100.00%) Citrix
2 1 (50.00%) Cisco