1st/2nd Line Service Desk Analyst
UK
The median 1st/2nd Line Service Desk Analyst daily rate in the UK is £200 according to job vacancies posted during the 6 months to 24 April 2024.
The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 24 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 574 | 705 | 835 |
| Rank change year-on-year | +131 | +130 | -165 |
| Contract jobs requiring a 1st/2nd Line Service Desk Analyst | 8 | 7 | 20 |
| As % of all contract jobs advertised in the UK | 0.018% | 0.012% | 0.022% |
| As % of the Job Titles category | 0.020% | 0.012% | 0.023% |
| Number of daily rates quoted | 7 | 4 | 16 |
| 10th Percentile | £146 | £172 | £133 |
| 25th Percentile | £168 | £176 | £150 |
| Median daily rate (50th Percentile) | £200 | £180 | £165 |
| Median % change year-on-year | +11.11% | +9.09% | +3.13% |
| 75th Percentile | - | £181 | £188 |
| 90th Percentile | £219 | £183 | £270 |
| UK excluding London median daily rate | £200 | £181 | £160 |
| % change year-on-year | +10.50% | +13.13% | - |
| Number of hourly rates quoted | 0 | 3 | 2 |
| 10th Percentile | - | £13.18 | - |
| 25th Percentile | - | £13.96 | £17.75 |
| Median hourly rate | - | £15.49 | £18.50 |
| Median % change year-on-year | - | -16.27% | -2.63% |
| 75th Percentile | - | £16.12 | £19.25 |
| 90th Percentile | - | £16.35 | - |
| UK excluding London median hourly rate | - | £14.39 | £18.50 |
| % change year-on-year | - | -22.20% | -2.63% |
All Contract IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 40,476 | 56,906 | 85,219 |
| % of contract IT jobs with a recognized job title | 92.76% | 94.58% | 95.49% |
| Number of daily rates quoted | 26,420 | 39,710 | 59,771 |
| 10th Percentile | £275 | £313 | £313 |
| 25th Percentile | £409 | £425 | £425 |
| Median daily rate (50th Percentile) | £525 | £540 | £525 |
| Median % change year-on-year | -2.78% | +2.86% | +10.53% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £725 |
| UK excluding London median daily rate | £493 | £500 | £475 |
| % change year-on-year | -1.40% | +5.26% | +11.76% |
| Number of hourly rates quoted | 2,641 | 1,614 | 2,118 |
| 10th Percentile | £12.86 | £14.36 | £12.50 |
| 25th Percentile | £16.30 | £19.50 | £15.50 |
| Median hourly rate | £35.50 | £45.00 | £23.00 |
| Median % change year-on-year | -21.11% | +95.65% | +1.41% |
| 75th Percentile | £60.00 | £65.75 | £48.75 |
| 90th Percentile | £72.50 | £75.92 | £63.00 |
| UK excluding London median hourly rate | £37.50 | £42.50 | £19.50 |
| % change year-on-year | -11.76% | +117.95% | +2.63% |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend
Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Service Desk Analyst
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing 1st/2nd Line Service Desk Analyst.
1st/2nd Line Service Desk Analyst
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Service Desk Analyst.
1st/2nd Line Service Desk Analyst
Top 8 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +125 | 8 | £200 | +11.11% | |
| UK excluding London | +60 | 6 | £200 | +10.50% | |
| Midlands | +41 | 4 | £195 | - | |
| West Midlands | +35 | 4 | £195 | - | |
| London | +101 | 2 | £191 | +6.25% | |
| North of England | +40 | 1 | £200 | - | |
| North West | +19 | 1 | £200 | - | |
| South West | +18 | 1 | - | - |
1st/2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 24 April 2024, 1st/2nd Line Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: