The table below looks at the statistics for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 541 561 534
Rank change year-on-year
+20 -27
Contract jobs citing Cisco ICM 58 9 6
As % of all contract IT jobs located in the UK 0.11% 0.017% 0.013%
As % of the Communications & Networking category 0.74% 0.13% 0.087%
Number of daily rates quoted 24 2 0
Average daily rate
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of your Daily Rate
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£370 £448 -
Average daily rate % change year-on-year
-17.31% -
UK excluding London average daily rate £370 £448 -
% change year-on-year
-17.31% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
7789 6720 6936
As % of all contract IT jobs located in the UK 14.52% 12.95% 15.06%
Number of daily rates quoted 4246 3470 3376
Average daily rate £365 £375 £350
Average daily rate % change year-on-year
-2.66% +7.14%
90% offered a daily rate of more than £210 £210 £190
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £347 £350 £315
% change year-on-year
-0.72% +11.11%
Number of hourly rates quoted 428 411 579
Average hourly rate £27.50 £20.00 £23.00
Average hourly rate % change year-on-year
+37.50% -13.04%
90% offered a hourly rate of more than £13.00 £12.50 £12.00
10% offered a hourly rate of more than £47.00 £45.00 £42.50
UK excluding London average hourly rate £30.00 £21.00 £22.50
% change year-on-year
+42.85% -6.66%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM within the UK over the 3 months to 27 March 2015.

Cisco ICM Daily Rate Histogram in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 58 £370 -17.31% 4
West Midlands +12 19 £351 -29.19% 4
London +19 18 £370 -
South East -17 14 £375 -
Berkshire - 14 £375 -
City of London +23 8 £400 -
Birmingham - 8 £525 - 4
Bracknell - 4 £413 -
Brentwood - - - -
Buckinghamshire - - - -
Essex - - - -
Maidenhead - - - -
Marlow - - - -
Newbury - - - -
Midlands - - - -
East of England - - - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 94 (100.00%) Cisco
2 66 (70.21%) Cisco CUCM
3 61 (64.89%) Cisco UCCE
4 27 (28.72%) Cisco ICM Scripting
5 26 (27.66%) Cisco UCCX
5 26 (27.66%) Cisco IPCC
6 25 (26.60%) Change Management
7 23 (24.47%) Cisco Certification
7 23 (24.47%) Contact Management
8 18 (19.15%) VMware
9 16 (17.02%) CA
9 16 (17.02%) Microsoft
9 16 (17.02%) Windows
9 16 (17.02%) CA Spectrum
10 15 (15.96%) NetScaler
10 15 (15.96%) Firewall
10 15 (15.96%) Citrix
10 15 (15.96%) IP Telephony
11 14 (14.89%) Service Management
11 14 (14.89%) Telecoms
11 14 (14.89%) Line Management
12 13 (13.83%) VoIP
12 13 (13.83%) IVR
13 12 (12.77%) C
13 12 (12.77%) SQL
14 11 (11.70%) MS Excel
14 11 (11.70%) Avaya
14 11 (11.70%) Verint
15 10 (10.64%) VXML
16 9 (9.57%) LAN

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.19%) Lync
2 1 (1.06%) SharePoint
2 1 (1.06%) MS Exchange
Applications
1 11 (11.70%) MS Excel
2 5 (5.32%) MS PowerPoint
Business Applications
1 3 (3.19%) SAP CRM
Cloud Services
1 1 (1.06%) Cloud Computing
1 1 (1.06%) Google Apps
Communications & Networking
1 15 (15.96%) Firewall
1 15 (15.96%) IP Telephony
1 15 (15.96%) NetScaler
2 13 (13.83%) VoIP
3 9 (9.57%) LAN
4 6 (6.38%) WAN
4 6 (6.38%) TCP/IP
5 5 (5.32%) RIP
5 5 (5.32%) OSPF
5 5 (5.32%) EIGRP
5 5 (5.32%) IGRP
5 5 (5.32%) Unified Communications
5 5 (5.32%) VLAN
5 5 (5.32%) Cisco IPT
5 5 (5.32%) Wireless
6 4 (4.26%) PSTN
7 3 (3.19%) IPv4
7 3 (3.19%) IPv6
7 3 (3.19%) CTI
7 3 (3.19%) SIGTRAN
Database & Business Intelligence
1 1 (1.06%) SQL Server
General
1 14 (14.89%) Telecoms
2 4 (4.26%) Finance
3 3 (3.19%) Multimedia
3 3 (3.19%) Electronics
4 2 (2.13%) Billing
5 1 (1.06%) Banking
5 1 (1.06%) Retail
Job Titles
1 44 (46.81%) Voice Engineer
2 41 (43.62%) Cisco Engineer
3 27 (28.72%) Cisco Voice Engineer
4 8 (8.51%) Network Engineer
5 6 (6.38%) Cisco Specialist
6 5 (5.32%) Consultant
6 5 (5.32%) Analyst
7 4 (4.26%) Cisco Network Engineer
7 4 (4.26%) Voice Specialist
7 4 (4.26%) Cisco Support
8 3 (3.19%) Cisco Architect
8 3 (3.19%) Cisco Solutions Architect
8 3 (3.19%) Cisco Support Engineer
8 3 (3.19%) Telephony Analyst
8 3 (3.19%) Integration Analyst
8 3 (3.19%) Architect
8 3 (3.19%) Solutions Architect
8 3 (3.19%) Support Engineer
9 2 (2.13%) Network Analyst
9 2 (2.13%) Delivery Manager
Libraries, Frameworks & Software Standards
1 10 (10.64%) VXML
2 2 (2.13%) XMPP
Miscellaneous
1 13 (13.83%) IVR
2 6 (6.38%) Social Media
3 3 (3.19%) Computer Science
4 2 (2.13%) IPTV
4 2 (2.13%) Analytical Skills
5 1 (1.06%) Biometrics
Operating Systems
1 16 (17.02%) Windows
2 7 (7.45%) Linux
3 5 (5.32%) Windows 2000
3 5 (5.32%) Windows XP
3 5 (5.32%) Windows Server 2003
4 4 (4.26%) UNIX
Processes & Methodologies
1 27 (28.72%) Cisco ICM Scripting
2 25 (26.60%) Change Management
3 23 (24.47%) Contact Management
4 14 (14.89%) Service Management
4 14 (14.89%) Line Management
5 8 (8.51%) Speech Recognition
6 7 (7.45%) Migration
7 6 (6.38%) CRM
8 4 (4.26%) Penetration Testing
8 4 (4.26%) Problem Management
8 4 (4.26%) Release Management
9 3 (3.19%) User Acceptance Testing
9 3 (3.19%) Time Management
9 3 (3.19%) Benchmarking
9 3 (3.19%) CAD
9 3 (3.19%) Quality Management
10 2 (2.13%) Requirements Analysis
10 2 (2.13%) Project Management
10 2 (2.13%) Network Design
10 2 (2.13%) Test Scripting
Programming Languages
1 12 (12.77%) C
1 12 (12.77%) SQL
Qualifications
1 23 (24.47%) Cisco Certification
2 5 (5.32%) Degree
3 3 (3.19%) SC Cleared
3 3 (3.19%) Security Cleared
3 3 (3.19%) CCIE
4 2 (2.13%) CCNP
4 2 (2.13%) CCIP
Quality Assurance & Compliance
1 1 (1.06%) SLA
System Software
1 8 (8.51%) VMware Infrastructure
2 6 (6.38%) Active Directory
3 4 (4.26%) VMware ESXi
4 1 (1.06%) vSphere
Systems Management
1 66 (70.21%) Cisco CUCM
2 61 (64.89%) Cisco UCCE
3 26 (27.66%) Cisco IPCC
3 26 (27.66%) Cisco UCCX
4 16 (17.02%) CA Spectrum
5 1 (1.06%) HP Quality Center
Vendors
1 94 (100.00%) Cisco
2 18 (19.15%) VMware
3 16 (17.02%) Microsoft
3 16 (17.02%) CA
4 15 (15.96%) Citrix
5 11 (11.70%) Avaya
5 11 (11.70%) Verint
6 5 (5.32%) Remedy
7 4 (4.26%) Oracle
8 3 (3.19%) SAP
9 1 (1.06%) Salesforce.com
9 1 (1.06%) Juniper
9 1 (1.06%) Genesys
9 1 (1.06%) Mitel
9 1 (1.06%) Google
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