The first table below looks at the demand for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Communications & Networking category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Cisco Intelligent Contact Management (ICM)
Rank 594 542 569
Rank change year-on-year
-52 +27
Contract jobs citing Cisco ICM 9 10 23
As % of all contract IT jobs located in the UK 0.016% 0.021% 0.038%
As % of the Communications & Networking category 0.12% 0.14% 0.25%
Number of daily rates quoted 1 2 10
Average daily rate £400 £264 £178
Average daily rate % change year-on-year
+51.65% +48.59%
UK excluding London average daily rate £400 £140 £305
% change year-on-year
+185.71% -54.09%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
7353 7384 9261
As % of all contract IT jobs located in the UK 12.79% 15.20% 15.28%
Number of daily rates quoted 3863 3656 4316
Average daily rate £360 £348 £365
Average daily rate % change year-on-year
+3.59% -4.79%
90% offered a daily rate of more than £200 £190 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £340 £313 £325
% change year-on-year
+8.80% -3.84%
Number of hourly rates quoted 421 588 622
Average hourly rate £21.00 £22.50 £27.50
Average hourly rate % change year-on-year
-6.66% -18.18%
90% offered a hourly rate of more than £13.00 £12.50 £13.50
10% offered a hourly rate of more than £45.00 £42.50 £44.00
UK excluding London average hourly rate £21.00 £22.50 £28.25
% change year-on-year
-6.66% -20.35%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 3 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -37 9 £400 +51.65%
South East -12 1 - -
Berkshire - - - -

Cisco ICM
Top 27 Related IT Skills

For the 6 months to 16 April 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 12 (100.00%) Cisco
2 5 (41.67%) VXML
3 4 (33.33%) IVR
4 3 (25.00%) Banking
5 2 (16.67%) Cisco IPT
5 2 (16.67%) Cisco IOS
5 2 (16.67%) Video Conferencing
5 2 (16.67%) Cisco UCCE
5 2 (16.67%) Unified Communications
5 2 (16.67%) Cisco UCCX
5 2 (16.67%) Cisco CUCM
5 2 (16.67%) SCCP
5 2 (16.67%) H.323
5 2 (16.67%) Telecoms
5 2 (16.67%) CMS
5 2 (16.67%) CCNP
5 2 (16.67%) Cisco Certification
5 2 (16.67%) Avaya
5 2 (16.67%) BGP
5 2 (16.67%) EIGRP
5 2 (16.67%) MGCP
5 2 (16.67%) ITIL
5 2 (16.67%) ISDN
5 2 (16.67%) VoIP
5 2 (16.67%) RIP
6 1 (8.33%) Finance
6 1 (8.33%) Convergys

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 16 April 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) CMS
Communications & Networking
1 2 (16.67%) Cisco IPT
1 2 (16.67%) Cisco IOS
1 2 (16.67%) Unified Communications
1 2 (16.67%) SCCP
1 2 (16.67%) H.323
1 2 (16.67%) BGP
1 2 (16.67%) EIGRP
1 2 (16.67%) MGCP
1 2 (16.67%) ISDN
1 2 (16.67%) VoIP
1 2 (16.67%) RIP
General
1 3 (25.00%) Banking
2 2 (16.67%) Telecoms
3 1 (8.33%) Finance
Job Titles
1 10 (83.33%) Voice Engineer
2 4 (33.33%) Cisco Voice Engineer
2 4 (33.33%) Cisco Engineer
3 2 (16.67%) Cisco Network Analyst
3 2 (16.67%) Cisco Analyst
3 2 (16.67%) Voice Analyst
3 2 (16.67%) Cisco Network Engineer
3 2 (16.67%) Voice Network Engineer
3 2 (16.67%) Analyst
3 2 (16.67%) Network Engineer
3 2 (16.67%) Network Analyst
4 1 (8.33%) Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (41.67%) VXML
Miscellaneous
1 4 (33.33%) IVR
2 2 (16.67%) Video Conferencing
Processes & Methodologies
1 2 (16.67%) ITIL
Qualifications
1 2 (16.67%) CCNP
1 2 (16.67%) Cisco Certification
Systems Management
1 2 (16.67%) Cisco UCCE
1 2 (16.67%) Cisco UCCX
1 2 (16.67%) Cisco CUCM
Vendors
1 12 (100.00%) Cisco
2 2 (16.67%) Avaya
3 1 (8.33%) Convergys