The table below looks at the statistics for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 619 598 582
Rank change year-on-year
-21 -16
Contract jobs citing Cisco ICM 14 12 5
As % of all contract IT jobs located in the UK 0.024% 0.021% 0.010%
As % of the Communications & Networking category 0.17% 0.15% 0.071%
Number of daily rates quoted 9 8 1
Average daily rate
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of your Daily Rate
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£450 £333 £300
Average daily rate % change year-on-year
+35.33% +10.83%
UK excluding London average daily rate £438 £333 £300
% change year-on-year
+31.57% +10.83%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
8062 8177 7057
As % of all contract IT jobs located in the UK 13.80% 14.64% 13.54%
Number of daily rates quoted 4616 4454 3809
Average daily rate £375 £363 £352
Average daily rate % change year-on-year
+3.44% +2.98%
90% offered a daily rate of more than £233 £220 £200
10% offered a daily rate of more than £513 £500 £500
UK excluding London average daily rate £350 £338 £325
% change year-on-year
+3.70% +3.84%
Number of hourly rates quoted 524 456 415
Average hourly rate £21.53 £22.50 £22.50
Average hourly rate % change year-on-year
-4.33% -
90% offered a hourly rate of more than £12.35 £12.50 £13.00
10% offered a hourly rate of more than £47.83 £45.00 £37.50
UK excluding London average hourly rate £21.53 £23.50 £23.21
% change year-on-year
-8.40% +1.24%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM within the UK over the 3 months to 4 September 2015.

Cisco ICM Daily Rate Histogram in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 14 £450 +35.33% 2
Nottingham -4 4 £506 -
Nottinghamshire -7 4 £506 -
East Midlands -8 4 £506 +12.50%
London +7 3 £700 +112.92% 1
North West -31 3 £300 - 1
Manchester - 3 £300 - 1
Berkshire -1 2 - -
South East -26 2 - -
City of London - 2 - -
Rochdale - 2 £300 - 1
Reading -7 1 - -
Hemel Hempstead - 1 - -
Coventry - 1 £425 -
West Midlands - 1 £425 -
East of England - 1 - -
Hertfordshire - 1 - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 4 September 2015, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 50 (100.00%) Cisco
2 36 (72.00%) Cisco UCCE
3 18 (36.00%) Cisco CUCM
4 15 (30.00%) Cisco IPCC
5 13 (26.00%) Cisco ICM Scripting
6 12 (24.00%) IVR
6 12 (24.00%) Telecoms
7 11 (22.00%) Microsoft
7 11 (22.00%) VMware
8 8 (16.00%) VXML
8 8 (16.00%) MS Excel
8 8 (16.00%) VMware Infrastructure
8 8 (16.00%) Unified Communications
9 7 (14.00%) Cisco UCCX
9 7 (14.00%) Speech Recognition
9 7 (14.00%) Cisco Certification
9 7 (14.00%) Project Management
10 6 (12.00%) Windows
10 6 (12.00%) SQL
10 6 (12.00%) Data Centre
11 5 (10.00%) MS Project
11 5 (10.00%) LAN
11 5 (10.00%) VoIP
11 5 (10.00%) Linux
11 5 (10.00%) Service Delivery
11 5 (10.00%) Change Management
11 5 (10.00%) EIGRP
11 5 (10.00%) Software Testing
11 5 (10.00%) VLAN
11 5 (10.00%) IP Telephony

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 4 September 2015, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.00%) MS Exchange
Applications
1 8 (16.00%) MS Excel
2 5 (10.00%) MS Project
3 3 (6.00%) MS Office
3 3 (6.00%) MS PowerPoint
4 2 (4.00%) MS Visio
Business Applications
1 2 (4.00%) SAP CRM
Communications & Networking
1 8 (16.00%) Unified Communications
2 5 (10.00%) LAN
2 5 (10.00%) VoIP
2 5 (10.00%) EIGRP
2 5 (10.00%) IP Telephony
2 5 (10.00%) VLAN
3 4 (8.00%) TCP/IP
3 4 (8.00%) H.323
4 3 (6.00%) Firewall
4 3 (6.00%) CTI
4 3 (6.00%) RIP
4 3 (6.00%) WAN
4 3 (6.00%) IGRP
4 3 (6.00%) OSPF
5 2 (4.00%) DHCP
5 2 (4.00%) SNMP
5 2 (4.00%) Wireless
5 2 (4.00%) NetScaler
6 1 (2.00%) Cisco Nexus
6 1 (2.00%) MPLS
General
1 12 (24.00%) Telecoms
2 2 (4.00%) Retail
Job Titles
1 10 (20.00%) Cisco Engineer
2 9 (18.00%) Consultant
3 7 (14.00%) Network Engineer
3 7 (14.00%) Project Manager
3 7 (14.00%) Voice Engineer
4 5 (10.00%) Cisco Voice Engineer
4 5 (10.00%) Cisco Consultant
5 4 (8.00%) Delivery Manager
5 4 (8.00%) Cisco Network Engineer
6 3 (6.00%) Voice Consultant
6 3 (6.00%) 2nd Line Support Engineer
6 3 (6.00%) Operations Engineer
6 3 (6.00%) Cisco Support
6 3 (6.00%) Network Operations Engineer
6 3 (6.00%) Analyst
6 3 (6.00%) Support Engineer
6 3 (6.00%) 2nd Line Support
6 3 (6.00%) Unified Communications Manager
7 2 (4.00%) Cisco Support Engineer
7 2 (4.00%) Architect
Libraries, Frameworks & Software Standards
1 8 (16.00%) VXML
2 1 (2.00%) XMPP
Miscellaneous
1 12 (24.00%) IVR
2 6 (12.00%) Data Centre
3 5 (10.00%) Social Media
4 2 (4.00%) Management Information System
4 2 (4.00%) NHS
5 1 (2.00%) Thin Client
5 1 (2.00%) Biometrics
5 1 (2.00%) Fat Client
5 1 (2.00%) Analytical Skills
Operating Systems
1 6 (12.00%) Windows
2 5 (10.00%) Linux
3 3 (6.00%) Windows 2000
3 3 (6.00%) Windows XP
3 3 (6.00%) Windows Server 2003
4 1 (2.00%) Windows Server 2008
4 1 (2.00%) Windows 7
4 1 (2.00%) Windows Server 2012
Processes & Methodologies
1 13 (26.00%) Cisco ICM Scripting
2 7 (14.00%) Project Management
2 7 (14.00%) Speech Recognition
3 5 (10.00%) Software Testing
3 5 (10.00%) Service Delivery
3 5 (10.00%) Change Management
3 5 (10.00%) Test Planning
4 4 (8.00%) Stakeholder Management
4 4 (8.00%) PRINCE2
4 4 (8.00%) CRM
4 4 (8.00%) Project Planning
5 3 (6.00%) Incident Management
5 3 (6.00%) Service Management
5 3 (6.00%) Contact Management
5 3 (6.00%) Line Management
5 3 (6.00%) Mentoring
5 3 (6.00%) People Management
6 2 (4.00%) Disaster Recovery
6 2 (4.00%) Quality Management
7 1 (2.00%) ITIL
Programming Languages
1 6 (12.00%) SQL
2 2 (4.00%) VBScript
2 2 (4.00%) Java
3 1 (2.00%) C
Qualifications
1 7 (14.00%) Cisco Certification
2 3 (6.00%) Degree
2 3 (6.00%) CCNP
3 2 (4.00%) CCIP
3 2 (4.00%) PRINCE2 Practitioner
3 2 (4.00%) Security Cleared
4 1 (2.00%) CCNA
4 1 (2.00%) CCDP
4 1 (2.00%) CCIE
Quality Assurance & Compliance
1 5 (10.00%) PCI DSS
System Software
1 8 (16.00%) VMware Infrastructure
2 1 (2.00%) vSphere
Systems Management
1 36 (72.00%) Cisco UCCE
2 18 (36.00%) Cisco CUCM
3 15 (30.00%) Cisco IPCC
4 7 (14.00%) Cisco UCCX
5 3 (6.00%) CA Spectrum
Vendors
1 50 (100.00%) Cisco
2 11 (22.00%) Microsoft
2 11 (22.00%) VMware
3 5 (10.00%) Verint
4 3 (6.00%) CA
5 2 (4.00%) SAP
5 2 (4.00%) Genesys
5 2 (4.00%) Citrix
6 1 (2.00%) Avaya
6 1 (2.00%) Juniper
6 1 (2.00%) Nortel
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