The table below looks at the statistics for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 553 566 553
Rank change year-on-year
+13 -13
Contract jobs citing Cisco ICM 39 4 8
As % of all contract IT jobs located in the UK 0.072% 0.008% 0.016%
As % of the Communications & Networking category 0.50% 0.058% 0.10%
Number of daily rates quoted 8 0 4
Average daily rate
Keep up to 90%
of your Daily Rate
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£320 - £463
90% offered a daily rate of more than £299 - £323
10% offered a daily rate of more than £475 - £550
UK excluding London average daily rate £300 - £550
Number of hourly rates quoted 0 0 1
Average hourly rate - - £11.00
UK excluding London average hourly rate - - £11.00

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
7825 6877 7709
As % of all contract IT jobs located in the UK 14.43% 13.43% 15.82%
Number of daily rates quoted 4453 3746 3776
Average daily rate £363 £375 £350
Average daily rate % change year-on-year
-3.33% +7.14%
90% offered a daily rate of more than £215 £220 £210
10% offered a daily rate of more than £500 £525 £500
UK excluding London average daily rate £350 £338 £325
% change year-on-year
+3.70% +3.84%
Number of hourly rates quoted 419 411 645
Average hourly rate £22.50 £20.00 £21.00
Average hourly rate % change year-on-year
+12.50% -4.76%
90% offered a hourly rate of more than £12.52 £12.00 £13.00
10% offered a hourly rate of more than £40.00 £37.85 £45.00
UK excluding London average hourly rate £23.50 £21.00 £21.67
% change year-on-year
+11.90% -3.06%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM within the UK over the 3 months to 24 December 2014.

Cisco ICM Daily Rate Histogram in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 6 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 39 £320 - 1
South East - 9 - -
Berkshire - 8 - -
Bracknell - 2 - -
Newbury - - - -
Reading - - - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 50 (100.00%) Cisco
2 36 (72.00%) Cisco CUCM
3 26 (52.00%) Cisco UCCE
4 20 (40.00%) Contact Management
5 19 (38.00%) Change Management
6 18 (36.00%) Cisco UCCX
7 16 (32.00%) Service Management
8 15 (30.00%) Cisco Certification
8 15 (30.00%) Line Management
9 14 (28.00%) CA Spectrum
9 14 (28.00%) CA
9 14 (28.00%) Firewall
9 14 (28.00%) Citrix
10 13 (26.00%) NetScaler
11 12 (24.00%) Cisco ICM Scripting
11 12 (24.00%) Cisco IPCC
12 8 (16.00%) VMware
12 8 (16.00%) VXML
12 8 (16.00%) Microsoft
13 7 (14.00%) SQL
13 7 (14.00%) Windows
13 7 (14.00%) Linux
13 7 (14.00%) IP Telephony
14 6 (12.00%) Finance
14 6 (12.00%) MS Excel
14 6 (12.00%) Avaya
15 5 (10.00%) UNIX
15 5 (10.00%) Speech Recognition
15 5 (10.00%) Social Media
15 5 (10.00%) VMware Infrastructure

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.00%) CMS
1 1 (2.00%) Lync
Applications
1 6 (12.00%) MS Excel
Communications & Networking
1 14 (28.00%) Firewall
2 13 (26.00%) NetScaler
3 7 (14.00%) IP Telephony
4 4 (8.00%) ISDN
5 3 (6.00%) Wireless
5 3 (6.00%) VoIP
6 2 (4.00%) WAN
6 2 (4.00%) LAN
7 1 (2.00%) PBX
7 1 (2.00%) Wi-Fi
7 1 (2.00%) Broadband
7 1 (2.00%) Cisco IPT
7 1 (2.00%) DHCP
7 1 (2.00%) TCP/IP
7 1 (2.00%) DNS
7 1 (2.00%) CTI
7 1 (2.00%) MGCP
7 1 (2.00%) H.323
General
1 6 (12.00%) Finance
2 3 (6.00%) Telecoms
3 1 (2.00%) Electronics
3 1 (2.00%) Banking
Job Titles
1 29 (58.00%) Voice Engineer
2 22 (44.00%) Cisco Engineer
3 14 (28.00%) Cisco Voice Engineer
4 4 (8.00%) Analyst
5 3 (6.00%) Consultant
6 2 (4.00%) Network Engineer
6 2 (4.00%) Cisco Support
6 2 (4.00%) Cisco Support Engineer
6 2 (4.00%) Telephony Analyst
6 2 (4.00%) Support Engineer
6 2 (4.00%) Network Analyst
7 1 (2.00%) Architect
7 1 (2.00%) Cisco Architect
7 1 (2.00%) Cisco Solutions Architect
7 1 (2.00%) Cisco Consultant
7 1 (2.00%) Cisco IPT Engineer
7 1 (2.00%) Integration Analyst
7 1 (2.00%) Solutions Architect
7 1 (2.00%) Test Analyst
Libraries, Frameworks & Software Standards
1 8 (16.00%) VXML
Miscellaneous
1 5 (10.00%) IVR
1 5 (10.00%) Social Media
2 1 (2.00%) Computer Science
Operating Systems
1 7 (14.00%) Windows
1 7 (14.00%) Linux
2 5 (10.00%) UNIX
3 1 (2.00%) Windows 2000
3 1 (2.00%) Windows NT
Processes & Methodologies
1 20 (40.00%) Contact Management
2 19 (38.00%) Change Management
3 16 (32.00%) Service Management
4 15 (30.00%) Line Management
5 12 (24.00%) Cisco ICM Scripting
6 5 (10.00%) Speech Recognition
6 5 (10.00%) Release Management
7 4 (8.00%) Problem Management
7 4 (8.00%) Penetration Testing
7 4 (8.00%) ITIL
8 3 (6.00%) Change Control
9 2 (4.00%) Test Scripting
9 2 (4.00%) Migration
10 1 (2.00%) Network Design
10 1 (2.00%) CRM
10 1 (2.00%) Data Modelling
10 1 (2.00%) Disaster Recovery
10 1 (2.00%) Time Management
10 1 (2.00%) Performance Tuning
Programming Languages
1 7 (14.00%) SQL
Qualifications
1 15 (30.00%) Cisco Certification
2 2 (4.00%) Degree
2 2 (4.00%) CCIE
System Software
1 5 (10.00%) VMware Infrastructure
2 2 (4.00%) Active Directory
Systems Management
1 36 (72.00%) Cisco CUCM
2 26 (52.00%) Cisco UCCE
3 18 (36.00%) Cisco UCCX
4 14 (28.00%) CA Spectrum
5 12 (24.00%) Cisco IPCC
6 1 (2.00%) HP Quality Center
Vendors
1 50 (100.00%) Cisco
2 14 (28.00%) Citrix
2 14 (28.00%) CA
3 8 (16.00%) Microsoft
3 8 (16.00%) VMware
4 6 (12.00%) Avaya
5 4 (8.00%) Remedy
5 4 (8.00%) Verint
6 3 (6.00%) HP
7 1 (2.00%) BT
7 1 (2.00%) Wyse
7 1 (2.00%) Mitel
City of London
Austin Fraser Limited
Rate: NEG
Posted: 24 days ago