The table below looks at the statistics for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 581 573 579
Rank change year-on-year
-8 +6
Contract jobs citing Cisco ICM 14 5 18
As % of all contract IT jobs located in the UK 0.025% 0.009% 0.031%
As % of the Communications & Networking category 0.17% 0.069% 0.20%
Number of daily rates quoted 7 1 10
Average daily rate
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£375 £300 £225
Average daily rate % change year-on-year
+25.00% +33.33%
90% offered a daily rate of more than £280 £300 £200
10% offered a daily rate of more than £480 £300 £475
UK excluding London average daily rate £333 £300 £225
% change year-on-year
+10.83% +33.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
8141 7236 8937
As % of all contract IT jobs located in the UK 14.44% 13.57% 15.43%
Number of daily rates quoted 4382 3894 4029
Average daily rate £360 £350 £350
Average daily rate % change year-on-year
+2.85% -
90% offered a daily rate of more than £220 £200 £200
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £338 £325 £325
% change year-on-year
+3.84% -
Number of hourly rates quoted 435 417 704
Average hourly rate £21.00 £23.50 £22.50
Average hourly rate % change year-on-year
-10.63% +4.44%
90% offered a hourly rate of more than £12.03 £13.50 £12.50
10% offered a hourly rate of more than £45.00 £38.50 £45.00
UK excluding London average hourly rate £22.00 £24.50 £25.00
% change year-on-year
-10.20% -2.00%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM within the UK over the 3 months to 22 August 2014.

Cisco ICM Daily Rate Histogram in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 13 £375 +25.00% 2
London - 5 £388 - 1
Rotherham - - - -
South Yorkshire - - - -
Yorkshire - - - -
West Midlands - - - -
Northern Ireland - - - -
County Antrim - - - -
Belfast - - - -
Birmingham - - - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 21 (100.00%) Cisco
2 11 (52.38%) Cisco ICM Scripting
3 10 (47.62%) VXML
4 9 (42.86%) IVR
5 8 (38.10%) Cisco CUCM
6 7 (33.33%) Contact Management
6 7 (33.33%) Avaya
7 5 (23.81%) Citrix
7 5 (23.81%) Change Management
7 5 (23.81%) Firewall
7 5 (23.81%) Cisco UCCE
8 4 (19.05%) Telecoms
8 4 (19.05%) ITIL
8 4 (19.05%) Windows
9 3 (14.29%) Microsoft
9 3 (14.29%) Active Directory
9 3 (14.29%) HP
9 3 (14.29%) Broadband
9 3 (14.29%) ISDN
9 3 (14.29%) VoIP
9 3 (14.29%) Disaster Recovery
9 3 (14.29%) DHCP
9 3 (14.29%) DNS
9 3 (14.29%) Project Management
9 3 (14.29%) Stakeholder Management
9 3 (14.29%) CMS
9 3 (14.29%) Wi-Fi
9 3 (14.29%) Finance
9 3 (14.29%) Service Management
9 3 (14.29%) Wyse

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 3 (14.29%) CMS
Communications & Networking
1 5 (23.81%) Firewall
2 3 (14.29%) Broadband
2 3 (14.29%) ISDN
2 3 (14.29%) VoIP
2 3 (14.29%) DHCP
2 3 (14.29%) DNS
2 3 (14.29%) Wi-Fi
3 2 (9.52%) NetScaler
3 2 (9.52%) WAN
3 2 (9.52%) LAN
4 1 (4.76%) MGCP
4 1 (4.76%) H.323
4 1 (4.76%) IP Telephony
General
1 4 (19.05%) Telecoms
2 3 (14.29%) Finance
3 2 (9.52%) Banking
4 1 (4.76%) Retail
Job Titles
1 10 (47.62%) Cisco Engineer
2 7 (33.33%) Voice Engineer
3 2 (9.52%) Cisco Voice Engineer
3 2 (9.52%) Cisco Support Engineer
3 2 (9.52%) Cisco Support
3 2 (9.52%) Network Analyst
3 2 (9.52%) Support Engineer
3 2 (9.52%) Analyst
3 2 (9.52%) Network Engineer
4 1 (4.76%) Support Analyst
4 1 (4.76%) Network Support Analyst
4 1 (4.76%) Consultant
4 1 (4.76%) Network Support
4 1 (4.76%) Cisco Consultant
Libraries, Frameworks & Software Standards
1 10 (47.62%) VXML
Miscellaneous
1 9 (42.86%) IVR
Operating Systems
1 4 (19.05%) Windows
2 2 (9.52%) Linux
3 1 (4.76%) Windows 2000
3 1 (4.76%) Windows NT
3 1 (4.76%) Solaris
3 1 (4.76%) UNIX
Processes & Methodologies
1 11 (52.38%) Cisco ICM Scripting
2 7 (33.33%) Contact Management
3 5 (23.81%) Change Management
4 4 (19.05%) ITIL
5 3 (14.29%) Disaster Recovery
5 3 (14.29%) Project Management
5 3 (14.29%) Stakeholder Management
5 3 (14.29%) Service Management
5 3 (14.29%) Change Control
6 2 (9.52%) Test Scripting
7 1 (4.76%) Data Modelling
7 1 (4.76%) Migration
7 1 (4.76%) Incident Management
7 1 (4.76%) Release Management
7 1 (4.76%) Performance Tuning
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 2 (9.52%) Cisco Certification
2 1 (4.76%) Degree
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 3 (14.29%) Active Directory
2 1 (4.76%) XenApp
2 1 (4.76%) XenDesktop
Systems Management
1 8 (38.10%) Cisco CUCM
2 5 (23.81%) Cisco UCCE
3 2 (9.52%) CA Spectrum
3 2 (9.52%) Cisco UCCX
Vendors
1 21 (100.00%) Cisco
2 7 (33.33%) Avaya
3 5 (23.81%) Citrix
4 3 (14.29%) Microsoft
4 3 (14.29%) HP
4 3 (14.29%) Wyse
4 3 (14.29%) Verint
5 2 (9.52%) CA
6 1 (4.76%) BT
6 1 (4.76%) Convergys
London
Experis Ltd
Rate: £270 per day
Posted: Yesterday