The first table below looks at the demand for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Communications & Networking category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 582 562 566
Rank change year-on-year
-20 +4
Contract jobs citing Cisco ICM 11 6 18
As % of all contract IT jobs located in the UK 0.020% 0.012% 0.031%
As % of the Communications & Networking category 0.15% 0.086% 0.20%
Number of daily rates quoted 6 0 9
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£333 - £225
90% offered a daily rate of more than £279 - £189
10% offered a daily rate of more than £419 - £475
UK excluding London average daily rate £290 - £250
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
7508 6968 8954
As % of all contract IT jobs located in the UK 13.73% 13.66% 15.48%
Number of daily rates quoted 4004 3592 3943
Average daily rate £360 £350 £350
Average daily rate % change year-on-year
+2.85% -
90% offered a daily rate of more than £210 £200 £200
10% offered a daily rate of more than £500 £488 £475
UK excluding London average daily rate £335 £320 £325
% change year-on-year
+4.68% -1.53%
Number of hourly rates quoted 407 472 682
Average hourly rate £20.00 £25.00 £22.50
Average hourly rate % change year-on-year
-20.00% +11.11%
90% offered a hourly rate of more than £11.85 £14.00 £12.50
10% offered a hourly rate of more than £42.50 £42.50 £45.00
UK excluding London average hourly rate £20.00 £25.50 £24.97
% change year-on-year
-21.56% +2.12%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM within the UK over the 3 months to 25 July 2014.

Cisco ICM Daily Rate Histogram in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 10 £333 - 1
London +7 5 £388 - 1
Rotherham - - - -
South Yorkshire - - - -
Yorkshire - - - -
West Midlands - - - -
Northern Ireland - - - - 1
County Antrim - - - - 1
Belfast - - - - 1
Birmingham - - - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 25 July 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 20 (100.00%) Cisco
2 11 (55.00%) VXML
3 10 (50.00%) Cisco ICM Scripting
4 8 (40.00%) IVR
5 5 (25.00%) Avaya
6 4 (20.00%) Citrix
6 4 (20.00%) Change Management
6 4 (20.00%) Firewall
6 4 (20.00%) Cisco UCCE
6 4 (20.00%) Contact Management
6 4 (20.00%) Cisco CUCM
7 3 (15.00%) Verint
7 3 (15.00%) Stakeholder Management
7 3 (15.00%) CMS
7 3 (15.00%) Disaster Recovery
7 3 (15.00%) Wi-Fi
7 3 (15.00%) Wyse
7 3 (15.00%) Telecoms
7 3 (15.00%) Project Management
7 3 (15.00%) Microsoft
7 3 (15.00%) Active Directory
7 3 (15.00%) Windows
7 3 (15.00%) Broadband
7 3 (15.00%) VoIP
7 3 (15.00%) DHCP
7 3 (15.00%) DNS
8 2 (10.00%) Service Management
8 2 (10.00%) Finance
8 2 (10.00%) Banking
8 2 (10.00%) Test Scripting

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 25 July 2014, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 3 (15.00%) CMS
Communications & Networking
1 4 (20.00%) Firewall
2 3 (15.00%) Wi-Fi
2 3 (15.00%) Broadband
2 3 (15.00%) VoIP
2 3 (15.00%) DHCP
2 3 (15.00%) DNS
3 1 (5.00%) WAN
3 1 (5.00%) ISDN
3 1 (5.00%) LAN
3 1 (5.00%) IP Telephony
3 1 (5.00%) NetScaler
General
1 3 (15.00%) Telecoms
2 2 (10.00%) Finance
2 2 (10.00%) Banking
3 1 (5.00%) Retail
Job Titles
1 9 (45.00%) Cisco Engineer
2 8 (40.00%) Voice Engineer
3 3 (15.00%) Cisco Voice Engineer
4 2 (10.00%) Cisco Support Engineer
4 2 (10.00%) Cisco Support
4 2 (10.00%) Support Engineer
4 2 (10.00%) Network Analyst
4 2 (10.00%) Analyst
4 2 (10.00%) Network Engineer
5 1 (5.00%) Support Analyst
5 1 (5.00%) Network Support Analyst
5 1 (5.00%) Consultant
5 1 (5.00%) Network Support
5 1 (5.00%) Cisco Consultant
Libraries, Frameworks & Software Standards
1 11 (55.00%) VXML
Miscellaneous
1 8 (40.00%) IVR
Operating Systems
1 3 (15.00%) Windows
2 1 (5.00%) Solaris
2 1 (5.00%) Linux
Processes & Methodologies
1 10 (50.00%) Cisco ICM Scripting
2 4 (20.00%) Change Management
2 4 (20.00%) Contact Management
3 3 (15.00%) Stakeholder Management
3 3 (15.00%) Disaster Recovery
3 3 (15.00%) Project Management
4 2 (10.00%) Service Management
4 2 (10.00%) Test Scripting
5 1 (5.00%) Change Control
5 1 (5.00%) ITIL
5 1 (5.00%) Incident Management
5 1 (5.00%) Migration
Qualifications
1 1 (5.00%) Cisco Certification
Quality Assurance & Compliance
1 1 (5.00%) SLA
System Software
1 3 (15.00%) Active Directory
2 1 (5.00%) XenApp
2 1 (5.00%) XenDesktop
Systems Management
1 4 (20.00%) Cisco UCCE
1 4 (20.00%) Cisco CUCM
2 1 (5.00%) CA Spectrum
2 1 (5.00%) Cisco UCCX
Vendors
1 20 (100.00%) Cisco
2 5 (25.00%) Avaya
3 4 (20.00%) Citrix
4 3 (15.00%) Microsoft
4 3 (15.00%) Wyse
4 3 (15.00%) Verint
5 1 (5.00%) HP
5 1 (5.00%) CA
5 1 (5.00%) Convergys
5 1 (5.00%) BT