The table below looks at the statistics for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Cisco Unified Intelligent Contact Management Enterprise
Rank 625 557 577
Rank change year-on-year
-68 +20
Contract jobs citing Cisco ICM 3 52 5
As % of all contract IT jobs located in the UK 0.006% 0.10% 0.010%
As % of the Communications & Networking category 0.040% 0.68% 0.077%
Number of daily rates quoted 1 13 1
Average daily rate £513 £375 £495
Average daily rate % change year-on-year
+36.66% -24.24%
UK excluding London average daily rate £513 £355 £495
% change year-on-year
+44.36% -28.28%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
7515 7666 6490
As % of all contract IT jobs located in the UK 14.61% 14.86% 13.36%
Number of daily rates quoted 4422 4285 3417
Average daily rate £380 £375 £375
Average daily rate % change year-on-year
+1.33% -
90% offered a daily rate of more than £238 £215 £220
10% offered a daily rate of more than £550 £500 £516
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 347 434 384
Average hourly rate £27.50 £24.00 £19.50
Average hourly rate % change year-on-year
+14.58% +23.07%
90% offered a hourly rate of more than £13.50 £13.00 £12.00
10% offered a hourly rate of more than £50.00 £40.50 £42.50
UK excluding London average hourly rate £29.00 £26.00 £21.00
% change year-on-year
+11.53% +23.80%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 7 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -61 2 £513 +36.66% 3
Berkshire -5 1 £513 +36.66%
South East -8 1 £513 +36.66%
London -14 1 - -
Edinburgh - 1 - -
Scotland - 1 - -
Reading - 1 £513 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 8 February 2016, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 17 (100.00%) Cisco
2 14 (82.35%) Cisco UCCE
3 7 (41.18%) Cisco IPCC
3 7 (41.18%) IVR
4 6 (35.29%) Cisco ICM Scripting
5 4 (23.53%) Cisco CUCM
5 4 (23.53%) Incident Management
6 3 (17.65%) Cisco IPT
6 3 (17.65%) Unified Communications
6 3 (17.65%) CTI
6 3 (17.65%) VoIP
7 2 (11.76%) MGCP
7 2 (11.76%) H.323
7 2 (11.76%) CCNP
7 2 (11.76%) Cisco Certification
7 2 (11.76%) Service Delivery
7 2 (11.76%) Verint
7 2 (11.76%) Data Centre
7 2 (11.76%) Cisco UCCX
7 2 (11.76%) Banking
7 2 (11.76%) Technical Architecture
7 2 (11.76%) CCVP
8 1 (5.88%) XMPP
8 1 (5.88%) VLAN
8 1 (5.88%) Security Cleared
8 1 (5.88%) Problem Management
8 1 (5.88%) Data Engineering
8 1 (5.88%) Analytical Skills
8 1 (5.88%) Windows Server
8 1 (5.88%) Presales

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 8 February 2016, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Applications
1 1 (5.88%) MS Visio
Communications & Networking
1 3 (17.65%) Cisco IPT
1 3 (17.65%) CTI
1 3 (17.65%) Unified Communications
1 3 (17.65%) VoIP
2 2 (11.76%) H.323
2 2 (11.76%) MGCP
3 1 (5.88%) DHCP
3 1 (5.88%) EIGRP
3 1 (5.88%) Firewall
3 1 (5.88%) LAN
3 1 (5.88%) MPLS
3 1 (5.88%) PSTN
3 1 (5.88%) SNMP
3 1 (5.88%) TCP/IP
3 1 (5.88%) VLAN
3 1 (5.88%) Wireless
Database & Business Intelligence
1 1 (5.88%) Informix
General
1 2 (11.76%) Banking
2 1 (5.88%) Finance
2 1 (5.88%) Telecoms
Job Titles
1 5 (29.41%) Cisco Engineer
1 5 (29.41%) Consultant
2 4 (23.53%) Cisco Support
3 3 (17.65%) 1st/2nd Line Support
3 3 (17.65%) 1st/2nd Line Support Engineer
3 3 (17.65%) 2nd Line Engineer
3 3 (17.65%) 2nd Line Support
3 3 (17.65%) 2nd Line Support Engineer
3 3 (17.65%) Cisco Support Engineer
3 3 (17.65%) Support Engineer
3 3 (17.65%) Voice Engineer
4 2 (11.76%) Cisco Voice Engineer
4 2 (11.76%) Unified Communications Specialist
5 1 (5.88%) 1st Line Support
5 1 (5.88%) Cisco Specialist
5 1 (5.88%) Designer
5 1 (5.88%) Presales Consultant
5 1 (5.88%) Support Specialist
5 1 (5.88%) Unified Communications Engineer
5 1 (5.88%) Voice Consultant
Libraries, Frameworks & Software Standards
1 1 (5.88%) XMPP
Miscellaneous
1 7 (41.18%) IVR
2 2 (11.76%) Data Centre
3 1 (5.88%) Analytical Skills
3 1 (5.88%) Management Information System
3 1 (5.88%) NHS
Operating Systems
1 1 (5.88%) Windows
1 1 (5.88%) Windows Server
Processes & Methodologies
1 6 (35.29%) Cisco ICM Scripting
2 4 (23.53%) Incident Management
3 2 (11.76%) Service Delivery
3 2 (11.76%) Technical Architecture
4 1 (5.88%) Change Management
4 1 (5.88%) Data Engineering
4 1 (5.88%) Disaster Recovery
4 1 (5.88%) Presales
4 1 (5.88%) PRINCE2
4 1 (5.88%) Problem Management
Programming Languages
1 1 (5.88%) SQL
Qualifications
1 2 (11.76%) CCNP
1 2 (11.76%) CCVP
1 2 (11.76%) Cisco Certification
2 1 (5.88%) CCIE
2 1 (5.88%) Security Cleared
Systems Management
1 14 (82.35%) Cisco UCCE
2 7 (41.18%) Cisco IPCC
3 4 (23.53%) Cisco CUCM
4 2 (11.76%) Cisco UCCX
Vendors
1 17 (100.00%) Cisco
2 2 (11.76%) Verint
3 1 (5.88%) BT