The table below looks at the statistics for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 509 558 532
Rank change year-on-year
+49 -26
Contract jobs citing Cisco ICM 67 8 5
As % of all contract IT jobs located in the UK 0.13% 0.016% 0.011%
As % of the Communications & Networking category 0.87% 0.12% 0.071%
Number of daily rates quoted 21 1 0
Average daily rate
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of your Daily Rate
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£370 £495 -
Average daily rate % change year-on-year
-25.25% -
UK excluding London average daily rate £358 £495 -
% change year-on-year
-27.72% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
7686 6595 7037
As % of all contract IT jobs located in the UK 14.65% 13.12% 15.68%
Number of daily rates quoted 4152 3354 3398
Average daily rate £375 £365 £350
Average daily rate % change year-on-year
+2.73% +4.28%
90% offered a daily rate of more than £213 £210 £200
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £338 £320
% change year-on-year
+3.70% +5.46%
Number of hourly rates quoted 431 378 605
Average hourly rate £25.50 £20.00 £23.50
Average hourly rate % change year-on-year
+27.50% -14.89%
90% offered a hourly rate of more than £12.85 £12.50 £12.00
10% offered a hourly rate of more than £44.50 £45.00 £47.50
UK excluding London average hourly rate £27.50 £20.53 £23.42
% change year-on-year
+33.95% -12.32%

Cisco ICM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Cisco ICM within the UK as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM within the UK over the 3 months to 27 February 2015.

Cisco ICM Daily Rate Histogram in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 67 £370 -25.25% 7
London +10 28 £400 - 1
City of London +33 19 £446 -
South East -11 18 £375 - 3
Berkshire - 18 £375 - 3
West Midlands +10 16 £348 -29.74% 3
Birmingham - 5 £469 - 1
Bracknell - 5 £413 - 1
Reading - 2 £450 - 1
Midlands - - - -
Buckinghamshire - - - -
Maidenhead - - - -
Marlow - - - -
Newbury - - - -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 87 (100.00%) Cisco
2 62 (71.26%) Cisco CUCM
3 54 (62.07%) Cisco UCCE
4 25 (28.74%) Change Management
4 25 (28.74%) Cisco UCCX
5 24 (27.59%) Cisco ICM Scripting
6 23 (26.44%) Contact Management
7 22 (25.29%) Cisco IPCC
8 21 (24.14%) Cisco Certification
9 16 (18.39%) CA
9 16 (18.39%) VMware
9 16 (18.39%) CA Spectrum
10 15 (17.24%) Firewall
10 15 (17.24%) Citrix
10 15 (17.24%) NetScaler
11 14 (16.09%) Windows
11 14 (16.09%) Service Management
11 14 (16.09%) Line Management
12 13 (14.94%) IP Telephony
13 12 (13.79%) Telecoms
13 12 (13.79%) Microsoft
14 11 (12.64%) Avaya
14 11 (12.64%) C
14 11 (12.64%) SQL
14 11 (12.64%) VoIP
15 9 (10.34%) VXML
15 9 (10.34%) IVR
15 9 (10.34%) Verint
16 8 (9.20%) MS Excel
17 7 (8.05%) LAN

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT contractor jobs within the UK citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.45%) Lync
2 1 (1.15%) SharePoint
2 1 (1.15%) MS Exchange
Applications
1 8 (9.20%) MS Excel
2 3 (3.45%) MS PowerPoint
Business Applications
1 1 (1.15%) SAP CRM
Cloud Services
1 1 (1.15%) Cloud Computing
1 1 (1.15%) Google Apps
Communications & Networking
1 15 (17.24%) Firewall
1 15 (17.24%) NetScaler
2 13 (14.94%) IP Telephony
3 11 (12.64%) VoIP
4 7 (8.05%) LAN
5 5 (5.75%) Wireless
6 4 (4.60%) Cisco IPT
6 4 (4.60%) Unified Communications
6 4 (4.60%) PSTN
6 4 (4.60%) WAN
6 4 (4.60%) TCP/IP
7 3 (3.45%) RIP
7 3 (3.45%) OSPF
7 3 (3.45%) EIGRP
7 3 (3.45%) IGRP
7 3 (3.45%) MGCP
7 3 (3.45%) RTP
7 3 (3.45%) SS7
7 3 (3.45%) Megaco
7 3 (3.45%) SIGTRAN
Database & Business Intelligence
1 1 (1.15%) SQL Server
General
1 12 (13.79%) Telecoms
2 4 (4.60%) Finance
3 3 (3.45%) Multimedia
3 3 (3.45%) Electronics
4 2 (2.30%) Billing
5 1 (1.15%) Banking
Job Titles
1 47 (54.02%) Voice Engineer
2 41 (47.13%) Cisco Engineer
3 29 (33.33%) Cisco Voice Engineer
4 5 (5.75%) Analyst
4 5 (5.75%) Network Engineer
5 4 (4.60%) Cisco Specialist
5 4 (4.60%) Cisco Support
5 4 (4.60%) Voice Specialist
6 3 (3.45%) Integration Analyst
6 3 (3.45%) Cisco Support Engineer
6 3 (3.45%) Telephony Analyst
6 3 (3.45%) Cisco Architect
6 3 (3.45%) Cisco Solutions Architect
6 3 (3.45%) Solutions Architect
6 3 (3.45%) Support Engineer
6 3 (3.45%) Architect
6 3 (3.45%) Consultant
7 2 (2.30%) Network Analyst
7 2 (2.30%) Design Engineer
7 2 (2.30%) Cisco Network Engineer
Libraries, Frameworks & Software Standards
1 9 (10.34%) VXML
2 2 (2.30%) XMPP
Miscellaneous
1 9 (10.34%) IVR
2 5 (5.75%) Social Media
3 3 (3.45%) Computer Science
4 2 (2.30%) IPTV
Operating Systems
1 14 (16.09%) Windows
2 6 (6.90%) Linux
3 4 (4.60%) UNIX
4 3 (3.45%) Windows 2000
4 3 (3.45%) Windows XP
4 3 (3.45%) Windows Server 2003
Processes & Methodologies
1 25 (28.74%) Change Management
2 24 (27.59%) Cisco ICM Scripting
3 23 (26.44%) Contact Management
4 14 (16.09%) Service Management
4 14 (16.09%) Line Management
5 7 (8.05%) Migration
6 5 (5.75%) Speech Recognition
7 4 (4.60%) Problem Management
7 4 (4.60%) Release Management
7 4 (4.60%) CRM
7 4 (4.60%) Penetration Testing
8 3 (3.45%) Time Management
8 3 (3.45%) Benchmarking
8 3 (3.45%) CAD
9 2 (2.30%) User Acceptance Testing
9 2 (2.30%) Network Design
9 2 (2.30%) Requirements Analysis
10 1 (1.15%) Information Assurance
10 1 (1.15%) Test Strategy
10 1 (1.15%) Business Analysis
Programming Languages
1 11 (12.64%) C
1 11 (12.64%) SQL
Qualifications
1 21 (24.14%) Cisco Certification
2 3 (3.45%) Degree
2 3 (3.45%) SC Cleared
2 3 (3.45%) Security Cleared
2 3 (3.45%) CCIE
3 2 (2.30%) VCP4
Quality Assurance & Compliance
1 1 (1.15%) SLA
System Software
1 7 (8.05%) VMware Infrastructure
2 6 (6.90%) Active Directory
3 4 (4.60%) VMware ESXi
4 1 (1.15%) vSphere
Systems Management
1 62 (71.26%) Cisco CUCM
2 54 (62.07%) Cisco UCCE
3 25 (28.74%) Cisco UCCX
4 22 (25.29%) Cisco IPCC
5 16 (18.39%) CA Spectrum
6 1 (1.15%) HP Quality Center
Vendors
1 87 (100.00%) Cisco
2 16 (18.39%) CA
2 16 (18.39%) VMware
3 15 (17.24%) Citrix
4 12 (13.79%) Microsoft
5 11 (12.64%) Avaya
6 9 (10.34%) Verint
7 5 (5.75%) Remedy
8 4 (4.60%) Oracle
9 1 (1.15%) SAP
9 1 (1.15%) Juniper
9 1 (1.15%) Genesys
9 1 (1.15%) Mitel
9 1 (1.15%) Google
9 1 (1.15%) Salesforce.com
West London
Oscar Associates (UK) Ltd
Rate: £335 - £370 per day
Posted: 5 days ago
Reading
Lawrence Harvey
Rate: £450.00 - £550.00 per day
Posted: 5 days ago
Birmingham
iKonnect
Rate: £400 - £425 per annum
Posted: 15 days ago
Coventry
Austin Fraser Limited
Rate: NEG
Posted: 16 days ago
Coventry
iKonnect
Rate: £350 - £351 per annum
Posted: 16 days ago
Berkshire
Austin Fraser Limited
Rate: NEG
Posted: 22 days ago