The table below looks at the statistics for Cisco ICM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Cisco Unified Intelligent Contact Management Enterprise
Rank 653 630 622
Rank change year-on-year
-23 -8
Contract jobs citing Cisco ICM 8 19 11
As % of all contract IT jobs located in the UK 0.015% 0.033% 0.020%
As % of the Communications & Networking category 0.092% 0.24% 0.14%
Number of daily rates quoted 5 7 6
Median daily rate £513 £425 £333
Median daily rate % change year-on-year
+20.58% +27.81%
90% offered a daily rate of more than £442 £370 £279
10% offered a daily rate of more than £525 £503 £419
UK excluding London median daily rate £458 £425 £290
% change year-on-year
+7.64% +46.55%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
8734 7973 7654
As % of all contract IT jobs located in the UK 16.22% 13.96% 13.99%
Number of daily rates quoted 5344 4566 4060
Median daily rate £400 £375 £360
Median daily rate % change year-on-year
+6.66% +4.16%
90% offered a daily rate of more than £240 £225 £210
10% offered a daily rate of more than £550 £500 £500
UK excluding London median daily rate £365 £350 £335
% change year-on-year
+4.28% +4.47%
Number of hourly rates quoted 428 494 441
Median hourly rate £29.25 £20.94 £20.00
Median hourly rate % change year-on-year
+39.71% +4.67%
90% offered a hourly rate of more than £12.50 £12.35 £11.78
10% offered a hourly rate of more than £47.83 £47.83 £42.25
UK excluding London median hourly rate £32.50 £21.53 £20.00
% change year-on-year
+50.98% +7.62%

Cisco ICM
Jobs Demand Trend

The demand trend of contract jobs citing Cisco ICM as a proportion of all IT contracts with a match in the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the UK

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM within the UK.

Cisco ICM Daily Rate Trend in the UK

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM within the UK.

Cisco ICM Hourly Rate Trend in the UK

Cisco ICM
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Cisco ICM within the UK over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 8 £513 +20.58%
South East +2 4 £513 +20.58%
London 0 3 £525 -
Berkshire -5 2 £513 +20.58%
Hampshire - 2 - -
Twickenham - 2 £525 -
Reading +7 1 £513 -
Basingstoke - 1 - -
East Yorkshire - 1 £403 -
Yorkshire - 1 £403 -
Hull - 1 £403 -

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 29 July 2016, IT contractor jobs citing Cisco ICM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Cisco ICM.

1 14 (100.00%) Cisco
2 11 (78.57%) IVR
2 11 (78.57%) Cisco UCCE
3 8 (57.14%) Cisco ICM Scripting
4 6 (42.86%) Telecoms
5 5 (35.71%) CCVP
5 5 (35.71%) CCNP
5 5 (35.71%) Cisco Certification
5 5 (35.71%) VoIP
6 4 (28.57%) Cisco CUCM
7 3 (21.43%) Analytical Skills
8 2 (14.29%) ITIL V3
8 2 (14.29%) IP Telephony
8 2 (14.29%) Incident Management
8 2 (14.29%) Service Management
8 2 (14.29%) VXML
8 2 (14.29%) MS Visio
8 2 (14.29%) ITIL
8 2 (14.29%) CCNA
8 2 (14.29%) Microsoft
8 2 (14.29%) PSTN
8 2 (14.29%) TCP/IP
9 1 (7.14%) CCIE
9 1 (7.14%) Active Directory
9 1 (7.14%) Windows Server 2003
9 1 (7.14%) Windows
9 1 (7.14%) Windows 2000
9 1 (7.14%) SQL
9 1 (7.14%) SQL Server
9 1 (7.14%) LAN

Cisco ICM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (14.29%) MS Visio
Communications & Networking
1 5 (35.71%) VoIP
2 2 (14.29%) IP Telephony
2 2 (14.29%) PSTN
2 2 (14.29%) TCP/IP
3 1 (7.14%) Cisco IPT
3 1 (7.14%) H.323
3 1 (7.14%) LAN
3 1 (7.14%) Unified Communications
3 1 (7.14%) WAN
Database & Business Intelligence
1 1 (7.14%) SQL Server
General
1 6 (42.86%) Telecoms
Job Titles
1 5 (35.71%) Consultant
2 4 (28.57%) Cisco Engineer
3 2 (14.29%) Cisco Voice Engineer
3 2 (14.29%) Voice Engineer
4 1 (7.14%) Cisco Consultant
4 1 (7.14%) Cisco IPT Engineer
4 1 (7.14%) Cisco Specialist
4 1 (7.14%) IP Engineer
4 1 (7.14%) IP Telephony Engineer
4 1 (7.14%) Technical Leader
4 1 (7.14%) Telephony Engineer
Libraries, Frameworks & Software Standards
1 2 (14.29%) VXML
Miscellaneous
1 11 (78.57%) IVR
2 3 (21.43%) Analytical Skills
3 1 (7.14%) AVVID
Operating Systems
1 1 (7.14%) Windows
1 1 (7.14%) Windows 2000
1 1 (7.14%) Windows Server
1 1 (7.14%) Windows Server 2003
Processes & Methodologies
1 8 (57.14%) Cisco ICM Scripting
2 2 (14.29%) Incident Management
2 2 (14.29%) ITIL
2 2 (14.29%) ITIL V3
2 2 (14.29%) Service Management
3 1 (7.14%) Migration
3 1 (7.14%) Presales
3 1 (7.14%) Stakeholder Management
Programming Languages
1 1 (7.14%) SQL
Qualifications
1 5 (35.71%) CCNP
1 5 (35.71%) CCVP
1 5 (35.71%) Cisco Certification
2 2 (14.29%) CCNA
3 1 (7.14%) CCIE
3 1 (7.14%) CCNP Voice
System Software
1 1 (7.14%) Active Directory
Systems Management
1 11 (78.57%) Cisco UCCE
2 4 (28.57%) Cisco CUCM
3 1 (7.14%) Cisco IPCC
3 1 (7.14%) Cisco UCCX
Vendors
1 14 (100.00%) Cisco
2 2 (14.29%) Microsoft