Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.
| Cisco IP Contact Center (IPCC) |
| 3 months to
16 May 2012 | Same period 2011 | Same period 2010 |
| Rank | 562 | 571 | 528 |
| Rank change year-on-year |
 +9 |  -43 |
|
| Matching contract IT job ads | 17 | 10 | 8 |
| As % of all contract IT jobs located in the UK | 0.029 % | 0.016 % | 0.015 % |
| As % of the Systems Management category | 0.467 % | 0.278 % | 0.286 % |
| Number of daily rates quoted | 8 | 6 | 5 |
| Average daily rate | £313 | £388 | £700 |
| Average daily rate % change year-on-year | |
| 90% of contracts offered a daily rate of more than | £175 | £298 | £345 |
| 10% of contracts offered a daily rate of more than | £390 | £450 | £790 |
| UK excluding London average daily rate | £250 | £425 | £350 |
| % change year-on-year | |
| Number of hourly rates quoted | 0 | 0 | 0 |
| Average hourly rate | - | - | - |
| UK excluding London average hourly rate | - | - | - |
|
|
Contract IT job ads with a match in the
Systems Management category | 3639 | 3603 | 2795 |
| As % of all contract IT jobs located in the UK | 6.148 % | 5.872 % | 5.076 % |
| Number of daily rates quoted | 1850 | 1694 | 1236 |
| Average daily rate | £350 | £360 | £338 |
| Average daily rate % change year-on-year | |
| 90% of contracts offered a daily rate of more than | £225 | £210 | £200 |
| 10% of contracts offered a daily rate of more than | £500 | £500 | £500 |
| UK excluding London average daily rate | £325 | £300 | £314 |
| % change year-on-year | |
| Number of hourly rates quoted | 173 | 219 | 234 |
| Average hourly rate | £19.00 | £23.44 | £21.50 |
| Average hourly rate % change year-on-year | |
| 90% of contracts offered a hourly rate of more than | £13.50 | £15.00 | £14.00 |
| 10% of contracts offered a hourly rate of more than | £45.00 | £38.75 | £38.50 |
| UK excluding London average hourly rate | £17.50 | £24.40 | £20.50 |
| % change year-on-year | |
