The table below looks at the statistics for the Customer Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Support Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Customer Support Analyst
Rank 605 591 602
Rank change year-on-year
-14 +11
Contract jobs requiring a Customer Support Analyst 1 1 7
As % of all contract IT jobs located in the UK 0.002% 0.002% 0.012%
As % of the Job Titles category 0.002% 0.002% 0.013%
Number of daily rates quoted 0 0 4
Average daily rate
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- - £203
UK excluding London average daily rate - - -
Number of hourly rates quoted 1 0 2
Average hourly rate £14.50 - £17.00
UK excluding London average hourly rate £14.50 - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52339 48993 54685
As % of all contract IT jobs located in the UK 91.05% 92.75% 92.85%
Number of daily rates quoted 31928 29282 30681
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £230
10% offered a daily rate of more than £550 £575 £551
UK excluding London average daily rate £358 £350 £342
% change year-on-year
+2.14% +2.33%
Number of hourly rates quoted 2049 2106 2649
Average hourly rate £17.00 £17.00 £18.50
Average hourly rate % change year-on-year
- -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.50 £18.00
% change year-on-year
- -8.33%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend in the UK

Customer Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Daily Rate Trend in the UK

Customer Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Hourly Rate Trend in the UK

Customer Support Analyst
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 1 - - 2
East of England - 1 - -
Welwyn Garden City - 1 - -
Hertfordshire - 1 - -
Nottinghamshire - - - -
Oxfordshire - - - -
Staffordshire - - - -
City of London - - - - 1
East Midlands - - - -
North West - - - -
South East - - - - 1
West Midlands - - - -
Worksop - - - -
Berkshire - - - -
Cheshire - - - -
East Sussex - - - - 1
Hampshire - - - -
Bicester - - - -
Brighton - - - -
London - - - - 1
Nottingham - - - -
Reading - - - -
Stevenage - - - -
Stoke-on-Trent - - - -
Farnborough - - - -

Customer Support Analyst
Top 30 Related IT Skills

For the 6 months to 16 September 2014, IT contractor jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Analyst in their job title.

1 7 (53.85%) Windows
2 6 (46.15%) Analytical Skills
3 5 (38.46%) MS Office
3 5 (38.46%) Active Directory
3 5 (38.46%) Windows XP
4 4 (30.77%) ITIL
4 4 (30.77%) Data Warehouse
4 4 (30.77%) SQL
4 4 (30.77%) SQL Server
4 4 (30.77%) Finance
4 4 (30.77%) Analytics
5 3 (23.08%) Teradata
5 3 (23.08%) VBA
5 3 (23.08%) Marketing
5 3 (23.08%) Risk Analytics
5 3 (23.08%) SAS
6 2 (15.38%) Incident Management
6 2 (15.38%) Problem Management
6 2 (15.38%) Change Management
6 2 (15.38%) Coaching
7 1 (7.69%) Management Information System
7 1 (7.69%) Service Management
7 1 (7.69%) Service Delivery
7 1 (7.69%) Banking
7 1 (7.69%) SQL Server Integration Services
7 1 (7.69%) SQL Server Analysis Services
7 1 (7.69%) Windows 7
7 1 (7.69%) ITIL V3
7 1 (7.69%) Business Intelligence
7 1 (7.69%) SLA

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 16 September 2014, IT contractor jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (23.08%) SAS
Applications
1 5 (38.46%) MS Office
Database & Business Intelligence
1 4 (30.77%) SQL Server
1 4 (30.77%) Data Warehouse
2 1 (7.69%) SQL Server Integration Services
2 1 (7.69%) SQL Server Analysis Services
2 1 (7.69%) OLAP
General
1 4 (30.77%) Finance
2 3 (23.08%) Marketing
3 1 (7.69%) Pharmaceutical
3 1 (7.69%) Banking
Miscellaneous
1 6 (46.15%) Analytical Skills
2 1 (7.69%) Management Information System
Operating Systems
1 7 (53.85%) Windows
2 5 (38.46%) Windows XP
3 1 (7.69%) Windows 7
Processes & Methodologies
1 4 (30.77%) ITIL
1 4 (30.77%) Analytics
2 3 (23.08%) Risk Analytics
3 2 (15.38%) Coaching
3 2 (15.38%) Change Management
3 2 (15.38%) Incident Management
3 2 (15.38%) Problem Management
4 1 (7.69%) ITIL V3
4 1 (7.69%) Business Intelligence
4 1 (7.69%) Service Management
4 1 (7.69%) Service Delivery
Programming Languages
1 4 (30.77%) SQL
2 3 (23.08%) VBA
3 1 (7.69%) T-SQL
Qualifications
1 1 (7.69%) ITIL Certification
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 5 (38.46%) Active Directory
Vendors
1 3 (23.08%) Teradata
2 1 (7.69%) Microsoft