The first table below looks at the demand for the Customer Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Support Analyst in their job title over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Customer Support Analyst
Rank 552 575 -
Rank change year-on-year
+23 -
Contract jobs requiring a Customer Support Analyst 2 14 0
As % of all contract IT jobs located in the UK 0.004% 0.024% -
As % of the Job Titles category 0.004% 0.026% -
Number of daily rates quoted 0 0 0
Average daily rate - - -
UK excluding London average daily rate - - -
Number of hourly rates quoted 1 0 0
Average hourly rate £8.25 - -
UK excluding London average hourly rate £8.25 - -
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
44867 53712 57592
As % of all contract IT jobs located in the UK 92.17% 92.50% 92.60%
Number of daily rates quoted 25887 29609 31515
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £238 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2132 2587 2980
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.25 £11.00
10% offered a hourly rate of more than £42.00 £40.00 £42.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

Customer Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Analyst Jobs Demand Trend

Customer Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Daily Rate Trend

Customer Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Analyst within the UK.

Customer Support Analyst Hourly Rate Trend

Customer Support Analyst
Top 25 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Support Analyst within the UK over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +14 2 - - 2
Berkshire +26 1 - - 2
South East +17 1 - - 2
North West - 1 - -
Bracknell - 1 - - 2
Manchester - 1 - -
Milton Keynes - - - -
Northampton - - - -
Solihull - - - -
Burgess Hill - - - -
Cambridge - - - -
Harrow - - - -
Hemel Hempstead - - - -
London - - - -
Buckinghamshire - - - -
Cambridgeshire - - - -
Hertfordshire - - - -
Northamptonshire - - - -
Somerset - - - -
West Sussex - - - -
East Midlands - - - -
Bath - - - -
South West - - - -
West Midlands - - - -
East of England - - - -

Customer Support Analyst
Top 5 Related IT Skills

For the 6 months to 18 June 2013, IT contractor jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Analyst in their job title.

1 1 (50.00%) French Language
1 1 (50.00%) German Language
1 1 (50.00%) Telecoms
1 1 (50.00%) Billing
1 1 (50.00%) Degree

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT contractor jobs within the UK that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

General
1 1 (50.00%) Telecoms
1 1 (50.00%) Billing
1 1 (50.00%) French Language
1 1 (50.00%) German Language
Qualifications
1 1 (50.00%) Degree
Bracknell, Berkshire
Main responsibilities; *Troubleshooting technical errors *Provide 1st line support to existing customers and clients *Escalate and dispatch technical scenarios to relevant support and technical fields in the business *...
Connections Recruitment Ltd.
Rate: £25000 per annum
Posted: 13 June 2013