The first table below looks at the demand for the Customer Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Support Manager in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Customer Support Manager
Rank 571 565 -
Rank change year-on-year
-6 -
Contract jobs requiring a Customer Support Manager 1 1 0
As % of all contract IT jobs located in the UK 0.002% 0.002% -
As % of the Job Titles category 0.002% 0.002% -
Number of daily rates quoted 1 0 0
Average daily rate
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£475 - -
UK excluding London average daily rate - - -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49052 47059 53535
As % of all contract IT jobs located in the UK 92.41% 92.53% 92.50%
Number of daily rates quoted 29837 27513 29708
Average daily rate £399 £400 £388
Average daily rate % change year-on-year
-0.25% +3.22%
90% offered a daily rate of more than £225 £230 £240
10% offered a daily rate of more than £550 £575 £560
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1952 2140 2686
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.25 £17.00 £18.00
% change year-on-year
-4.41% -5.55%

Customer Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Customer Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Customer Support Manager Jobs Demand Trend in the UK

Customer Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Support Manager within the UK.

Customer Support Manager Daily Rate Trend in the UK

Customer Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Support Manager within the UK.

Customer Support Manager Hourly Rate Trend in the UK

Customer Support Manager
Top 21 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Support Manager within the UK over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London - 1 £475 - 1
England - 1 £475 - 3
East of England - - - -
Luton - - - -
Manchester - - - -
Nantwich - - - -
Nottingham - - - -
Redhill - - - -
Ruislip - - - -
Stafford - - - -
Stoke-on-Trent - - - -
Bedfordshire - - - -
Cheshire - - - -
Nottinghamshire - - - -
Staffordshire - - - -
Surrey - - - - 1
City of London - - - - 1
East Midlands - - - -
North West - - - -
South East - - - - 2
West Midlands - - - -

Customer Support Manager
Top 23 Related IT Skills

For the 6 months to 22 July 2014, IT contractor jobs within the UK that cited Customer Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Manager in their job title.

1 2 (100.00%) ITIL
1 2 (100.00%) Service Management
1 2 (100.00%) Management Information System
2 1 (50.00%) SQL
2 1 (50.00%) T-SQL
2 1 (50.00%) SQL Server
2 1 (50.00%) OLAP
2 1 (50.00%) Windows
2 1 (50.00%) Data Warehouse
2 1 (50.00%) FTP
2 1 (50.00%) Business Intelligence
2 1 (50.00%) Microsoft
2 1 (50.00%) Change Management
2 1 (50.00%) SQL Server Integration Services
2 1 (50.00%) Degree
2 1 (50.00%) Data Protection Act
2 1 (50.00%) SQL Server Analysis Services
2 1 (50.00%) Data Protection
2 1 (50.00%) SC Cleared
2 1 (50.00%) Security Cleared
2 1 (50.00%) Information Assurance
2 1 (50.00%) Analytics
2 1 (50.00%) ITIL Foundation Certificate

Customer Support Manager
Top Related IT Skills by Category

For the 6 months to 22 July 2014, IT contractor jobs within the UK that cited Customer Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Customer Support Manager in their job title. Up to 20 skills are shown per category.

Communications & Networking
1 1 (50.00%) FTP
Database & Business Intelligence
1 1 (50.00%) SQL Server
1 1 (50.00%) OLAP
1 1 (50.00%) Data Warehouse
1 1 (50.00%) SQL Server Integration Services
1 1 (50.00%) SQL Server Analysis Services
Miscellaneous
1 2 (100.00%) Management Information System
2 1 (50.00%) Data Protection Act
Operating Systems
1 1 (50.00%) Windows
Processes & Methodologies
1 2 (100.00%) Service Management
1 2 (100.00%) ITIL
2 1 (50.00%) Business Intelligence
2 1 (50.00%) Change Management
2 1 (50.00%) Data Protection
2 1 (50.00%) Information Assurance
2 1 (50.00%) Analytics
Programming Languages
1 1 (50.00%) SQL
1 1 (50.00%) T-SQL
Qualifications
1 1 (50.00%) Degree
1 1 (50.00%) SC Cleared
1 1 (50.00%) Security Cleared
1 1 (50.00%) ITIL Foundation Certificate
Vendors
1 1 (50.00%) Microsoft