Desktop Support Contracts

Desktop Support
UK

The median Desktop Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 17 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 Apr 2024
Same period 2023 Same period 2022
Rank 292 301 334
Rank change year-on-year +9 +33 +109
Contract jobs requiring a Desktop Support 336 522 703
As % of all contract jobs advertised in the UK 0.77% 0.86% 0.78%
As % of the Job Titles category 0.83% 0.91% 0.82%
Number of daily rates quoted 243 379 481
10th Percentile £123 £140 £123
25th Percentile £143 £160 £143
Median daily rate (50th Percentile) £200 £200 £180
Median % change year-on-year - +11.11% +9.09%
75th Percentile £225 £250 £228
90th Percentile £320 £293 £260
UK excluding London median daily rate £200 £200 £175
% change year-on-year - +14.29% +16.67%
Number of hourly rates quoted 31 44 76
10th Percentile £16.25 £14.42 £15.27
25th Percentile £18.60 £17.97 £16.25
Median hourly rate £21.00 £21.50 £20.00
Median % change year-on-year -2.33% +7.50% +14.29%
75th Percentile £26.36 £25.71 £23.13
90th Percentile £30.25 £27.84 £25.75
UK excluding London median hourly rate £20.00 £19.28 £18.75
% change year-on-year +3.73% +2.83% +8.70%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,563 57,633 85,848
% of contract IT jobs with a recognized job title 92.75% 94.56% 95.53%
Number of daily rates quoted 26,521 40,186 60,274
10th Percentile £275 £310 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £745 £750 £725
UK excluding London median daily rate £493 £500 £475
% change year-on-year -1.40% +5.26% +11.76%
Number of hourly rates quoted 2,603 1,618 2,130
10th Percentile £12.86 £14.37 £12.50
25th Percentile £16.25 £19.25 £15.37
Median hourly rate £35.00 £44.06 £22.94
Median % change year-on-year -20.55% +92.04% -0.26%
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.43 £75.50 £63.00
UK excluding London median hourly rate £35.65 £42.08 £19.50
% change year-on-year -15.28% +115.78% +2.63%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 17 April 2024.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 17 April 2024.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 17 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +26 306 £200 - 59
UK excluding London -49 186 £200 - 40
London +95 149 £200 -6.98% 32
South East +9 74 £210 +2.44% 4
Work from Home +79 42 £190 -15.56% 7
South West -8 30 £190 -5.00% 7
North of England +11 28 £160 -20.00% 5
Scotland +22 18 £151 -33.00% 13
North West +25 17 £140 -24.32% 4
Midlands +20 15 £190 +11.76% 3
East of England -21 11 £175 -7.89% 7
West Midlands +21 10 £190 +11.76% 1
Wales +9 8 £135 -28.95%
North East +22 6 £190 -10.59% 1
East Midlands +12 5 £122 -26.06% 2
Yorkshire +6 5 £195 +4.70%
Northern Ireland -1 3 £140 -32.53% 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 17 April 2024, Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 246 (73.21%) Windows
2 124 (36.90%) Microsoft
3 115 (34.23%) Social Skills
4 114 (33.93%) Microsoft 365
5 109 (32.44%) Windows 10
6 98 (29.17%) Active Directory
7 84 (25.00%) Customer Service
8 79 (23.51%) Microsoft Office
9 75 (22.32%) SCCM
10 64 (19.05%) ITIL
11 63 (18.75%) Security Cleared
12 62 (18.45%) Problem-Solving
13 52 (15.48%) Finance
14 50 (14.88%) Windows 7
15 37 (11.01%) ServiceNow
16 35 (10.42%) Public Sector
16 35 (10.42%) Organisational Skills
17 34 (10.12%) Asset Management
18 32 (9.52%) Microsoft Exchange
18 32 (9.52%) VPN
18 32 (9.52%) HP
19 31 (9.23%) SC Cleared
19 31 (9.23%) Presentation Skills
20 30 (8.93%) Driving Licence
20 30 (8.93%) Azure
20 30 (8.93%) Manufacturing
21 28 (8.33%) Telecoms
22 27 (8.04%) Apple
22 27 (8.04%) SLA
22 27 (8.04%) Customer Requirements

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (9.52%) Microsoft Exchange
2 11 (3.27%) SharePoint
3 8 (2.38%) Blackberry Enterprise Server
4 5 (1.49%) CMS
4 5 (1.49%) Skype for Business
5 2 (0.60%) Exchange Server 2007
5 2 (0.60%) Exchange Server 2013
6 1 (0.30%) IIS
Applications
1 79 (23.51%) Microsoft Office
2 9 (2.68%) Microsoft Excel
3 5 (1.49%) Microsoft PowerPoint
4 1 (0.30%) Spreadsheet
Business Applications
1 2 (0.60%) Remedy ITSM
1 2 (0.60%) Shopify
Cloud Services
1 114 (33.93%) Microsoft 365
2 30 (8.93%) Azure
3 10 (2.98%) Entra ID
4 6 (1.79%) OneDrive
5 2 (0.60%) BigCommerce
6 1 (0.30%) Amazon EC2
6 1 (0.30%) AWS
6 1 (0.30%) Azure Stack
6 1 (0.30%) Google Sheets
6 1 (0.30%) SaaS
6 1 (0.30%) Slack
6 1 (0.30%) WhatsApp
Communications & Networking
1 32 (9.52%) VPN
2 14 (4.17%) LAN
2 14 (4.17%) Wireless
3 13 (3.87%) Internet
4 12 (3.57%) Firewall
4 12 (3.57%) Wi-Fi
5 10 (2.98%) WAN
6 6 (1.79%) DNS
7 5 (1.49%) Remote Desktop
7 5 (1.49%) Skype
8 4 (1.19%) Cisco IOS
8 4 (1.19%) DHCP
8 4 (1.19%) Telepresence
8 4 (1.19%) Unified Communications
8 4 (1.19%) WebEx
9 3 (0.89%) VLAN
10 2 (0.60%) VoIP
11 1 (0.30%) FTP
11 1 (0.30%) HTTP
11 1 (0.30%) WLAN
Database & Business Intelligence
1 5 (1.49%) SQL Server
Development Applications
1 4 (1.19%) JIRA
2 1 (0.30%) Hudson
General
1 115 (34.23%) Social Skills
2 52 (15.48%) Finance
3 35 (10.42%) Organisational Skills
3 35 (10.42%) Public Sector
4 31 (9.23%) Presentation Skills
5 30 (8.93%) Manufacturing
6 28 (8.33%) Telecoms
7 25 (7.44%) Marketing
8 23 (6.85%) Electronics
9 22 (6.55%) Banking
10 11 (3.27%) Analytical Skills
11 9 (2.68%) Legal
12 8 (2.38%) Investment Banking
13 6 (1.79%) Retail
14 4 (1.19%) Inclusion and Diversity
14 4 (1.19%) Mandarin Language
15 3 (0.89%) Aviation
15 3 (0.89%) Pharmaceutical
16 2 (0.60%) Digital Economy
16 2 (0.60%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (1.49%) XMPP
2 2 (0.60%) VML
3 1 (0.30%) CSS
3 1 (0.30%) XML
3 1 (0.30%) X-Windows
Miscellaneous
1 30 (8.93%) Driving Licence
2 20 (5.95%) NHS
3 16 (4.76%) Video Conferencing
4 15 (4.46%) Blackberry
4 15 (4.46%) Management Information System
5 12 (3.57%) CMDB
6 11 (3.27%) iPhone
7 10 (2.98%) Onboarding
8 9 (2.68%) Data Centre
9 7 (2.08%) iPad
9 7 (2.08%) Self-Motivation
10 6 (1.79%) Legacy Systems
10 6 (1.79%) Smartphone
11 5 (1.49%) Wiki
12 4 (1.19%) Data Protection Act
12 4 (1.19%) EPoS
12 4 (1.19%) Operational Technology
13 2 (0.60%) Analytical Mindset
13 2 (0.60%) BYOD
13 2 (0.60%) Hedge funds
Operating Systems
1 246 (73.21%) Windows
2 109 (32.44%) Windows 10
3 50 (14.88%) Windows 7
4 23 (6.85%) Android
5 22 (6.55%) Mac OS
5 22 (6.55%) Windows Server
6 17 (5.06%) Apple iOS
7 13 (3.87%) Mac OS X
8 8 (2.38%) Windows 8
9 4 (1.19%) Windows Server 2012
9 4 (1.19%) Windows Vista
Processes & Methodologies
1 84 (25.00%) Customer Service
2 64 (19.05%) ITIL
3 62 (18.45%) Problem-Solving
4 34 (10.12%) Asset Management
5 27 (8.04%) Customer Requirements
6 24 (7.14%) Business Intelligence
7 23 (6.85%) Digital Marketing
7 23 (6.85%) Programme Management
8 21 (6.25%) Hardware Maintenance
9 19 (5.65%) Break/Fix
9 19 (5.65%) ITSM
9 19 (5.65%) Service Delivery
10 14 (4.17%) Customer Experience
11 13 (3.87%) Mobile Device Management
11 13 (3.87%) Service Management
11 13 (3.87%) Time Management
12 12 (3.57%) Decision-Making
12 12 (3.57%) Inventory Management
13 11 (3.27%) Incident Management
14 10 (2.98%) Software Deployment
Programming Languages
1 11 (3.27%) PowerShell
2 3 (0.89%) Python
3 1 (0.30%) JavaScript
Qualifications
1 63 (18.75%) Security Cleared
2 31 (9.23%) SC Cleared
3 23 (6.85%) DV Cleared
4 21 (6.25%) Degree
5 17 (5.06%) Microsoft Certification
6 6 (1.79%) MCP
7 4 (1.19%) A+ Certification
7 4 (1.19%) BPSS Clearance
7 4 (1.19%) ITIL Certification
8 3 (0.89%) MCSA
8 3 (0.89%) MCSE
9 2 (0.60%) DBS Check
10 1 (0.30%) CCNA
10 1 (0.30%) Cisco Certification
10 1 (0.30%) Computer Science Degree
10 1 (0.30%) ITIL Foundation Certificate
10 1 (0.30%) MCDST
Quality Assurance & Compliance
1 27 (8.04%) SLA
2 5 (1.49%) ISO/IEC 27001
System Software
1 98 (29.17%) Active Directory
2 7 (2.08%) Firmware
3 6 (1.79%) Hyper-V
4 5 (1.49%) VMware Infrastructure
5 4 (1.19%) Virtual Servers
6 3 (0.89%) Virtual Machines
Systems Management
1 75 (22.32%) SCCM
2 21 (6.25%) Microsoft Intune
3 8 (2.38%) Jamf Pro
4 5 (1.49%) WSUS
5 4 (1.19%) AirWatch
6 3 (0.89%) AppManager
7 2 (0.60%) Systems Management Server (SMS)
8 1 (0.30%) SCOM
Vendors
1 124 (36.90%) Microsoft
2 37 (11.01%) ServiceNow
3 32 (9.52%) HP
4 27 (8.04%) Apple
5 25 (7.44%) SAP
6 18 (5.36%) Citrix
7 14 (4.17%) Cisco
8 11 (3.27%) Dell
8 11 (3.27%) Remedy
9 10 (2.98%) Bloomberg
10 8 (2.38%) Adobe
10 8 (2.38%) Ivanti
11 6 (1.79%) Reuters
12 5 (1.49%) Becrypt
12 5 (1.49%) VMware
13 4 (1.19%) TOWER Software
13 4 (1.19%) Veeam
14 3 (0.89%) Cognizant
15 2 (0.60%) CheckPoint
15 2 (0.60%) Salesforce