The statistics below represent IT contracts advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 498 541 419
Rank change year-on-year
+43 -122
Contract jobs requiring a Help Desk Analyst 136 123 221
As % of all contract IT jobs located in the UK 0.26% 0.21% 0.39%
As % of the Job Titles category 0.27% 0.22% 0.41%
Number of daily rates quoted 38 33 85
Median daily rate £131 £153 £130
Median daily rate % change year-on-year
-13.93% +17.30%
90% offered a daily rate of more than £106 £103 £95
10% offered a daily rate of more than £260 £200 £196
UK excluding London median daily rate £150 £125 £110
% change year-on-year
+20.00% +13.63%
Number of hourly rates quoted 72 64 83
Median hourly rate £14.50 £14.00 £14.04
Median hourly rate % change year-on-year
+3.57% -0.28%
90% offered a hourly rate of more than £9.00 £9.50 £9.97
10% offered a hourly rate of more than £16.50 £17.71 £17.50
UK excluding London median hourly rate £15.25 £14.00 £14.00
% change year-on-year
+8.92% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50506 55381 53413
As % of all contract IT jobs located in the UK 94.73% 94.92% 94.66%
Number of daily rates quoted 32907 35226 32261
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1614 2075 2087
Median hourly rate £16.50 £17.25 £17.00
Median hourly rate % change year-on-year
-4.34% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £39.37
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Help Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 August 2016.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 August 2016.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 129 £136 -6.03% 22
East of England +34 41 £275 +71.87% 1
London +18 34 £128 -32.89% 7
Essex +21 32 £275 -
Colchester -1 30 - -
South East 0 16 £260 +67.74% 8
West Midlands -27 12 £130 -7.14% 2
City of London +34 9 £155 -18.42% 3
Hertfordshire +6 9 - -
South West +9 8 £175 +40.00% 1
North West +14 6 £115 -4.16%
Yorkshire +3 6 £100 +46.52% 1
Buckinghamshire +17 5 - -
Berkshire +11 5 £110 -33.33%
East Midlands -1 5 - - 2
Bristol -2 5 £175 +40.00% 1
Warwickshire -5 5 £130 -31.57%
Coventry -11 5 - - 2
Nottinghamshire -2 4 - - 1
Surrey -3 4 £193 +11.27% 2
Nottingham -6 4 - -
Croydon - 4 £110 -
Stevenage +9 3 - -
Rickmansworth +3 3 - -
Bromley +2 3 - -
West Yorkshire +2 3 £100 +46.52% 1
Manchester -6 3 - -
Kent - 3 £260 -
Scotland +1 2 £125 -37.50%
Leeds -4 2 £100 +46.52%

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 226 (74.10%) Windows
2 177 (58.03%) Active Directory
3 162 (53.11%) MS Office
4 147 (48.20%) Windows 7
5 134 (43.93%) MS Excel
6 132 (43.28%) Microsoft
7 97 (31.80%) Citrix
8 90 (29.51%) Incident Management
9 72 (23.61%) ITIL
10 62 (20.33%) Finance
11 60 (19.67%) Windows 8
12 48 (15.74%) Blackberry
13 43 (14.10%) Law
14 42 (13.77%) Document Management
15 27 (8.85%) TCP/IP
15 27 (8.85%) SLA
16 26 (8.52%) Windows XP
17 20 (6.56%) Remedy
18 18 (5.90%) MS Exchange
19 16 (5.25%) DNS
20 15 (4.92%) Cisco
21 14 (4.59%) ServiceNow
21 14 (4.59%) Office 365
22 13 (4.26%) Degree
22 13 (4.26%) Windows 10
23 12 (3.93%) Windows Server
23 12 (3.93%) Internet
23 12 (3.93%) Service Management
24 11 (3.61%) LAN
24 11 (3.61%) WAN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.90%) MS Exchange
2 9 (2.95%) SharePoint
3 6 (1.97%) IBM Notes
4 4 (1.31%) Blackberry Enterprise Server
4 4 (1.31%) Exchange Server 2003
4 4 (1.31%) Exchange Server 2013
5 3 (0.98%) Exchange Server 2010
5 3 (0.98%) SharePoint 2010
5 3 (0.98%) Skype for Business
6 1 (0.33%) BizTalk Server
6 1 (0.33%) Exchange Server 2007
6 1 (0.33%) IBM Domino
Applications
1 162 (53.11%) MS Office
2 134 (43.93%) MS Excel
3 6 (1.97%) MS PowerPoint
4 4 (1.31%) Acrobat
5 3 (0.98%) Spreadsheet
6 1 (0.33%) MS Visio
Business Applications
1 5 (1.64%) Dynamics CRM
2 2 (0.66%) assyst
3 1 (0.33%) Dynamics GP
Cloud Services
1 14 (4.59%) Office 365
2 1 (0.33%) Microsoft Azure
2 1 (0.33%) Yammer
Communications & Networking
1 27 (8.85%) TCP/IP
2 16 (5.25%) DNS
3 12 (3.93%) Internet
4 11 (3.61%) LAN
4 11 (3.61%) WAN
5 10 (3.28%) VPN
6 5 (1.64%) Remote Desktop
6 5 (1.64%) Wi-Fi
7 4 (1.31%) DHCP
8 3 (0.98%) Ethernet
9 1 (0.33%) DSL
9 1 (0.33%) Firewall
9 1 (0.33%) Skype
Database & Business Intelligence
1 2 (0.66%) SQL Server
2 1 (0.33%) DB2
2 1 (0.33%) EDMS
2 1 (0.33%) Essbase
2 1 (0.33%) GIS
2 1 (0.33%) MS Access
Development Applications
1 1 (0.33%) ClearQuest
General
1 62 (20.33%) Finance
2 43 (14.10%) Law
3 6 (1.97%) Retail
4 5 (1.64%) Advertising
5 4 (1.31%) Cantonese Language
5 4 (1.31%) French Language
5 4 (1.31%) Mandarin Language
6 2 (0.66%) German Language
6 2 (0.66%) Legal
6 2 (0.66%) Local Government
6 2 (0.66%) Manufacturing
7 1 (0.33%) Banking
7 1 (0.33%) Dutch Language
7 1 (0.33%) Italian Language
7 1 (0.33%) Marketing
7 1 (0.33%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (0.66%) J2EE
2 1 (0.33%) COM
Miscellaneous
1 48 (15.74%) Blackberry
2 8 (2.62%) Analytical Skills
3 7 (2.30%) iPad
4 5 (1.64%) Management Information System
5 4 (1.31%) Smartphone
6 3 (0.98%) Driving Licence
6 3 (0.98%) iPhone
6 3 (0.98%) Mainframe
7 2 (0.66%) Client/Server
7 2 (0.66%) Computer Science
7 2 (0.66%) Data Centre
7 2 (0.66%) Enterprise Software
7 2 (0.66%) Fat Client
7 2 (0.66%) Thin Client
8 1 (0.33%) BYOD
8 1 (0.33%) CMDB
8 1 (0.33%) Data Protection Act
8 1 (0.33%) NHS
8 1 (0.33%) PDA
8 1 (0.33%) Statistics
Operating Systems
1 226 (74.10%) Windows
2 147 (48.20%) Windows 7
3 60 (19.67%) Windows 8
4 26 (8.52%) Windows XP
5 13 (4.26%) Windows 10
6 12 (3.93%) Windows Server
7 10 (3.28%) Windows Server 2008
8 9 (2.95%) Apple iOS
9 8 (2.62%) Unix
10 6 (1.97%) Android
11 4 (1.31%) Windows 2000
11 4 (1.31%) Windows NT
11 4 (1.31%) Windows Server 2003
12 3 (0.98%) Windows Server 2012
12 3 (0.98%) Windows Vista
13 2 (0.66%) Windows Mobile
14 1 (0.33%) Linux
14 1 (0.33%) Mac OS X
Processes & Methodologies
1 90 (29.51%) Incident Management
2 72 (23.61%) ITIL
3 42 (13.77%) Document Management
4 12 (3.93%) Service Management
5 10 (3.28%) Service Delivery
6 8 (2.62%) ITSM
7 5 (1.64%) Change Management
7 5 (1.64%) CRM
7 5 (1.64%) Time Management
8 4 (1.31%) Asset Management
8 4 (1.31%) Customer Engagement
8 4 (1.31%) Problem Management
9 3 (0.98%) Kalman Filter
9 3 (0.98%) Network Management
9 3 (0.98%) Software Licensing
9 3 (0.98%) Wealth Management
9 3 (0.98%) Web Filtering
10 2 (0.66%) Email Filtering
10 2 (0.66%) Service Desk Management
10 2 (0.66%) Ticket Management
Programming Languages
1 2 (0.66%) C
2 1 (0.33%) COBOL
2 1 (0.33%) PowerShell
2 1 (0.33%) SQL
2 1 (0.33%) VB
Qualifications
1 13 (4.26%) Degree
2 6 (1.97%) ITIL Certification
2 6 (1.97%) Microsoft Certification
3 5 (1.64%) CCNA
3 5 (1.64%) Cisco Certification
3 5 (1.64%) MOS
3 5 (1.64%) Security Cleared
4 2 (0.66%) A+ Certification
4 2 (0.66%) MCSE
4 2 (0.66%) SC Cleared
5 1 (0.33%) BPSS Clearance
5 1 (0.33%) MCITP
5 1 (0.33%) MCP
5 1 (0.33%) MCSA
5 1 (0.33%) MCTS
Quality Assurance & Compliance
1 27 (8.85%) SLA
System Software
1 177 (58.03%) Active Directory
2 5 (1.64%) Terminal Services
3 3 (0.98%) XenApp
4 2 (0.66%) VMware Infrastructure
4 2 (0.66%) XenDesktop
5 1 (0.33%) Microsoft App-V
5 1 (0.33%) Virtual Desktop
Systems Management
1 5 (1.64%) SCCM
2 4 (1.31%) BMC Marimba
2 4 (1.31%) DameWare
3 1 (0.33%) Backup Exec
3 1 (0.33%) Malwarebytes
3 1 (0.33%) McAfee ePO
3 1 (0.33%) Norton AntiVirus
3 1 (0.33%) Unicenter
3 1 (0.33%) WSUS
Vendors
1 132 (43.28%) Microsoft
2 97 (31.80%) Citrix
3 20 (6.56%) Remedy
4 15 (4.92%) Cisco
5 14 (4.59%) ServiceNow
6 8 (2.62%) HP
7 6 (1.97%) Lotus
7 6 (1.97%) SAP
8 5 (1.64%) Apple
8 5 (1.64%) Intel Security
9 4 (1.31%) Adobe
9 4 (1.31%) Avaya
9 4 (1.31%) BMC
9 4 (1.31%) PeopleSoft
10 3 (0.98%) Canon
10 3 (0.98%) LANDesk
10 3 (0.98%) Mitel
10 3 (0.98%) ThinPrint
10 3 (0.98%) VMware
11 2 (0.66%) SolarWinds