The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 497 424 423
Rank change year-on-year
-73 -1
Contract jobs requiring a Help Desk Analyst 99 173 134
As % of all contract IT jobs located in the UK 0.19% 0.33% 0.28%
As % of the Job Titles category 0.20% 0.35% 0.31%
Number of daily rates quoted 28 66 35
Average daily rate
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£135 £135 £125
Average daily rate % change year-on-year
- +8.00%
90% offered a daily rate of more than £100 £95 £85
10% offered a daily rate of more than £183 £180 £195
UK excluding London average daily rate £135 £120 £120
% change year-on-year
+12.50% -
Number of hourly rates quoted 44 74 52
Average hourly rate £14.00 £14.00 £14.00
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £18.55 £17.10 £18.00
UK excluding London average hourly rate £14.00 £14.00 £13.68
% change year-on-year
- +2.37%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49251 48960 43769
As % of all contract IT jobs located in the UK 92.35% 92.49% 92.44%
Number of daily rates quoted 30638 30338 25166
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1929 1993 2147
Average hourly rate £16.50 £17.00 £18.27
Average hourly rate % change year-on-year
-2.94% -6.92%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £40.80 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 29 May 2015.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 29 May 2015.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -87 92 £138 -1.78% 14
South East -28 22 £138 +5.76% 3
London -22 20 £160 +3.89% 4
East of England -1 17 - -
West Midlands -7 11 £115 +6.97%
North West -12 11 £158 +31.25% 3
City of London +13 10 £189 +10.88% 1
Essex -11 9 - -
Birmingham -2 8 - -
Colchester +8 7 - -
East Sussex -6 7 £140 - 1
Manchester -1 6 £150 +7.14% 3
Brighton -4 6 £140 -
Scotland +4 5 £104 - 2
Cambridgeshire +3 5 - -
Oxfordshire -16 5 £130 -
South West +5 4 - - 1
Surrey +10 3 £140 +40.00%
Peterborough +6 3 - -
East Midlands -9 3 - - 1
West Yorkshire -13 3 £70 +8.34%
Yorkshire -19 3 £70 +8.34% 2
Burford - 3 £130 -
Bristol +7 2 - - 1
Inverness -2 2 - -
Highlands -5 2 - -
Basildon -7 2 - -
Berkshire -7 2 - -
Leeds -11 2 £70 +8.34%
Cheshire -11 2 - -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 147 (70.00%) Windows
2 106 (50.48%) Active Directory
3 104 (49.52%) MS Office
4 93 (44.29%) Microsoft
5 81 (38.57%) Windows 7
6 66 (31.43%) ITIL
7 63 (30.00%) MS Excel
8 60 (28.57%) Citrix
9 45 (21.43%) Windows XP
10 42 (20.00%) Blackberry
11 29 (13.81%) Incident Management
12 28 (13.33%) Finance
13 25 (11.90%) LAN
14 23 (10.95%) Law
15 22 (10.48%) MS Exchange
16 21 (10.00%) SLA
17 20 (9.52%) WAN
18 16 (7.62%) Windows 8
19 15 (7.14%) TCP/IP
19 15 (7.14%) VPN
19 15 (7.14%) Document Management
20 13 (6.19%) Microsoft Certification
21 12 (5.71%) Windows Vista
21 12 (5.71%) SCCM
21 12 (5.71%) Legal
21 12 (5.71%) VMware
22 11 (5.24%) DNS
23 10 (4.76%) DHCP
23 10 (4.76%) SharePoint
23 10 (4.76%) Service Management

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (10.48%) MS Exchange
2 10 (4.76%) SharePoint
2 10 (4.76%) Exchange Server 2010
3 4 (1.90%) Blackberry Enterprise Server
4 2 (0.95%) Exchange Server 2013
4 2 (0.95%) IBM Notes
4 2 (0.95%) WorkSite
4 2 (0.95%) Exchange Server 2003
5 1 (0.48%) IIS
Applications
1 104 (49.52%) MS Office
2 63 (30.00%) MS Excel
3 1 (0.48%) MS PowerPoint
Business Applications
1 1 (0.48%) assyst
1 1 (0.48%) SAP Oil and Gas
1 1 (0.48%) SAP FI
Cloud Services
1 7 (3.33%) Office 365
2 4 (1.90%) Google Apps
3 3 (1.43%) SaaS
Communications & Networking
1 25 (11.90%) LAN
2 20 (9.52%) WAN
3 15 (7.14%) TCP/IP
3 15 (7.14%) VPN
4 11 (5.24%) DNS
5 10 (4.76%) DHCP
6 7 (3.33%) VoIP
6 7 (3.33%) Internet
7 5 (2.38%) Wireless
8 1 (0.48%) IP Telephony
8 1 (0.48%) Firewall
8 1 (0.48%) Network Security
8 1 (0.48%) Intranet
8 1 (0.48%) HTTP
8 1 (0.48%) Broadband
8 1 (0.48%) PBX
8 1 (0.48%) Asterisk PBX
Database & Business Intelligence
1 3 (1.43%) Oracle Database
2 2 (0.95%) SQL Server
General
1 28 (13.33%) Finance
2 23 (10.95%) Law
3 12 (5.71%) Legal
4 8 (3.81%) Retail
5 7 (3.33%) French Language
6 6 (2.86%) Telecoms
6 6 (2.86%) Manufacturing
7 5 (2.38%) Japanese Language
8 4 (1.90%) Local Government
9 3 (1.43%) Advertising
10 2 (0.95%) Banking
11 1 (0.48%) Automotive
11 1 (0.48%) General Ledger
Libraries, Frameworks & Software Standards
1 1 (0.48%) .NET
1 1 (0.48%) COM
1 1 (0.48%) EDI
Miscellaneous
1 42 (20.00%) Blackberry
2 10 (4.76%) PDA
2 10 (4.76%) iPad
2 10 (4.76%) iPhone
2 10 (4.76%) Analytical Skills
3 5 (2.38%) Mobile Computing
4 4 (1.90%) EPoS
4 4 (1.90%) Management Information System
5 3 (1.43%) Handset
5 3 (1.43%) Statistics
6 2 (0.95%) NHS
6 2 (0.95%) Video Conferencing
6 2 (0.95%) Computer Science
6 2 (0.95%) Life Science
7 1 (0.48%) Fat Client
7 1 (0.48%) Thin Client
7 1 (0.48%) GIS
7 1 (0.48%) Mobile App
Operating Systems
1 147 (70.00%) Windows
2 81 (38.57%) Windows 7
3 45 (21.43%) Windows XP
4 16 (7.62%) Windows 8
5 12 (5.71%) Windows Vista
6 10 (4.76%) Windows Server 2003
7 9 (4.29%) Windows Server 2008
8 8 (3.81%) Windows 2000 Server
9 7 (3.33%) Android
9 7 (3.33%) Apple iOS
10 4 (1.90%) Windows Server 2012
10 4 (1.90%) Linux
11 3 (1.43%) Windows Mobile
11 3 (1.43%) UNIX
11 3 (1.43%) AIX
Processes & Methodologies
1 66 (31.43%) ITIL
2 29 (13.81%) Incident Management
3 15 (7.14%) Document Management
4 10 (4.76%) Service Management
5 5 (2.38%) ITSM
6 4 (1.90%) Service Delivery
6 4 (1.90%) Asset Management
7 3 (1.43%) B2B
7 3 (1.43%) CRM
7 3 (1.43%) ERP
8 2 (0.95%) Line Management
8 2 (0.95%) Service Desk Management
8 2 (0.95%) E-Commerce
8 2 (0.95%) Business Intelligence
9 1 (0.48%) Change Management
9 1 (0.48%) Information Management
9 1 (0.48%) Knowledge Management
9 1 (0.48%) Problem Management
9 1 (0.48%) Configuration Management
9 1 (0.48%) Server Building
Programming Languages
1 3 (1.43%) SQL
2 1 (0.48%) VBA
Qualifications
1 13 (6.19%) Microsoft Certification
2 9 (4.29%) ITIL Certification
3 8 (3.81%) MCP
3 8 (3.81%) Security Cleared
4 7 (3.33%) MCSE
5 6 (2.86%) Degree
5 6 (2.86%) MOS
6 5 (2.38%) Cisco Certification
7 4 (1.90%) CCNA
8 3 (1.43%) Network+ Certification
8 3 (1.43%) SC Cleared
8 3 (1.43%) A+ Certification
8 3 (1.43%) MCSA
9 1 (0.48%) MCDST
9 1 (0.48%) MCITP
9 1 (0.48%) DV Cleared
9 1 (0.48%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (10.00%) SLA
2 3 (1.43%) ISO/IEC 20000
System Software
1 106 (50.48%) Active Directory
2 3 (1.43%) XenApp
2 3 (1.43%) VMware Infrastructure
3 2 (0.95%) vSphere
4 1 (0.48%) Samba
Systems Management
1 12 (5.71%) SCCM
2 3 (1.43%) Tivoli
3 2 (0.95%) AirWatch
3 2 (0.95%) Norton AntiVirus
4 1 (0.48%) OVSD
4 1 (0.48%) Backup Exec
4 1 (0.48%) Cisco CUCM
Vendors
1 93 (44.29%) Microsoft
2 60 (28.57%) Citrix
3 12 (5.71%) VMware
4 6 (2.86%) Remedy
4 6 (2.86%) Avaya
5 5 (2.38%) Cisco
6 4 (1.90%) SAP
6 4 (1.90%) HP
6 4 (1.90%) Google
6 4 (1.90%) Symantec
6 4 (1.90%) Mitel
7 3 (1.43%) LANDesk
7 3 (1.43%) Lotus
7 3 (1.43%) Adobe
7 3 (1.43%) Oracle
8 2 (0.95%) ServiceNow
8 2 (0.95%) McAfee
8 2 (0.95%) Apple
9 1 (0.48%) Altiris
9 1 (0.48%) Capita
Manchester
Computer Futures
Rate: £17 - £24 per annum + competitive
Posted: 8 hours ago
Spalding
Quantica Technology - London
Rate: £10 - £12 per hour
Posted: 18 days ago