The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 451 415 425
Rank change year-on-year
-36 +10
Contract jobs requiring a Help Desk Analyst 133 138 114
As % of all contract IT jobs located in the UK 0.26% 0.29% 0.26%
As % of the Job Titles category 0.28% 0.31% 0.27%
Number of daily rates quoted 59 33 14
Average daily rate
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£130 £110 £113
Average daily rate % change year-on-year
+18.18% -2.22%
90% offered a daily rate of more than £110 £90 £90
10% offered a daily rate of more than £175 £174 £185
UK excluding London average daily rate £125 £106 £100
% change year-on-year
+17.64% +6.25%
Number of hourly rates quoted 57 69 65
Average hourly rate £13.06 £13.43 £13.00
Average hourly rate % change year-on-year
-2.75% +3.26%
90% offered a hourly rate of more than £9.60 £9.94 £10.20
10% offered a hourly rate of more than £17.70 £20.00 £16.50
UK excluding London average hourly rate £13.06 £12.63 £12.50
% change year-on-year
+3.40% +1.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47189 44564 41455
As % of all contract IT jobs located in the UK 92.47% 92.53% 92.86%
Number of daily rates quoted 29609 26528 23470
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £240 £228 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1818 1936 2419
Average hourly rate £16.50 £17.50 £18.40
Average hourly rate % change year-on-year
-5.71% -4.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 January 2015.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 January 2015.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 133 £130 +18.18% 26
London -12 30 £158 -4.54% 7
South East -22 28 £128 +4.08% 7
West Midlands +25 26 £123 -51.00% 2
East of England +17 26 £143 +62.85% 3
Essex +16 16 £135 - 1
City of London +12 11 £164 -14.37%
Birmingham +8 11 £123 -
Kent 0 9 £125 -
South West -16 9 - - 1
Warwickshire +5 8 - -
Cambridgeshire -8 6 - - 1
Yorkshire -5 5 £71 -21.04% 2
Surrey -6 5 £140 - 5
North West -14 5 £109 -27.50% 4
West Yorkshire - 4 £71 - 1
East Sussex - 4 £110 -
Gloucestershire - 4 - -
Peterborough - 4 - -
Brighton - 4 £110 -
Bristol - 4 - - 1
Leeds - 4 £71 -
Chelmsford - 4 £135 -
East Midlands +9 3 - -
Manchester -2 3 £103 -31.66% 4
Hampshire -25 3 - -
Chessington - 3 £150 - 1
Norwich +9 2 £135 -
Norfolk +4 2 £135 -
Chatham - 2 £123 -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 215 (75.70%) Windows
2 168 (59.15%) MS Office
3 137 (48.24%) Active Directory
4 122 (42.96%) Windows 7
5 107 (37.68%) Microsoft
6 96 (33.80%) Citrix
7 90 (31.69%) MS Excel
8 69 (24.30%) Windows XP
9 65 (22.89%) ITIL
9 65 (22.89%) Blackberry
10 57 (20.07%) Law
11 55 (19.37%) Finance
12 40 (14.08%) Incident Management
13 34 (11.97%) SLA
14 31 (10.92%) Document Management
15 28 (9.86%) Security Cleared
16 27 (9.51%) Microsoft Certification
17 25 (8.80%) Legal
18 22 (7.75%) Service Management
18 22 (7.75%) MCP
18 22 (7.75%) SC Cleared
19 21 (7.39%) Windows Vista
20 20 (7.04%) LAN
20 20 (7.04%) SharePoint
21 19 (6.69%) MS Exchange
21 19 (6.69%) WAN
21 19 (6.69%) Windows Server 2003
22 16 (5.63%) DHCP
23 15 (5.28%) Windows Server 2008
24 14 (4.93%) Internet

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (7.04%) SharePoint
2 19 (6.69%) MS Exchange
3 11 (3.87%) WorkSite
4 7 (2.46%) IBM Notes
5 6 (2.11%) Blackberry Enterprise Server
6 5 (1.76%) Exchange Server 2010
7 3 (1.06%) Exchange Server 2003
8 1 (0.35%) IIS
8 1 (0.35%) Lync
8 1 (0.35%) Exchange Server 2013
Applications
1 168 (59.15%) MS Office
2 90 (31.69%) MS Excel
3 5 (1.76%) MS PowerPoint
4 1 (0.35%) Photoshop
4 1 (0.35%) Acrobat
4 1 (0.35%) InDesign
4 1 (0.35%) Adobe Creative Suite
Business Applications
1 1 (0.35%) SAP FI
1 1 (0.35%) assyst
1 1 (0.35%) SAP Oil and Gas
1 1 (0.35%) Remedy ITSM
Cloud Services
1 6 (2.11%) SaaS
2 4 (1.41%) Office 365
3 3 (1.06%) Google Apps
Communications & Networking
1 20 (7.04%) LAN
2 19 (6.69%) WAN
3 16 (5.63%) DHCP
4 14 (4.93%) Internet
4 14 (4.93%) Wireless
5 13 (4.58%) DNS
6 11 (3.87%) TCP/IP
7 10 (3.52%) FTP
8 7 (2.46%) VPN
9 3 (1.06%) VoIP
10 2 (0.70%) Network Security
10 2 (0.70%) Cisco IPT
10 2 (0.70%) Firewall
10 2 (0.70%) Intranet
11 1 (0.35%) Broadband
11 1 (0.35%) 3G
Database & Business Intelligence
1 4 (1.41%) Oracle Database
2 2 (0.70%) SQL Server
General
1 57 (20.07%) Law
2 55 (19.37%) Finance
3 25 (8.80%) Legal
4 8 (2.82%) Telecoms
5 7 (2.46%) Manufacturing
6 6 (2.11%) French Language
7 5 (1.76%) Local Government
8 4 (1.41%) Banking
8 4 (1.41%) Advertising
9 3 (1.06%) Retail
9 3 (1.06%) Spanish Language
9 3 (1.06%) German Language
10 1 (0.35%) Back Office
10 1 (0.35%) Marketing
10 1 (0.35%) Investment Banking
10 1 (0.35%) General Ledger
10 1 (0.35%) Mandarin Language
10 1 (0.35%) Cantonese Language
10 1 (0.35%) Italian Language
Miscellaneous
1 65 (22.89%) Blackberry
2 11 (3.87%) Thin Client
2 11 (3.87%) PDA
2 11 (3.87%) Fat Client
3 10 (3.52%) iPhone
3 10 (3.52%) Smartcard
3 10 (3.52%) Smartphone
4 8 (2.82%) iPad
5 7 (2.46%) Analytical Skills
6 5 (1.76%) Mobile Computing
7 3 (1.06%) NHS
8 2 (0.70%) Computer Science
8 2 (0.70%) Video Conferencing
8 2 (0.70%) Mobile App
8 2 (0.70%) Statistics
8 2 (0.70%) GIS
9 1 (0.35%) Client/Server
9 1 (0.35%) Management Information System
9 1 (0.35%) E-Learning
9 1 (0.35%) Handset
Operating Systems
1 215 (75.70%) Windows
2 122 (42.96%) Windows 7
3 69 (24.30%) Windows XP
4 21 (7.39%) Windows Vista
5 19 (6.69%) Windows Server 2003
6 15 (5.28%) Windows Server 2008
7 11 (3.87%) Windows 8
8 9 (3.17%) Windows 2000 Server
9 5 (1.76%) Apple iOS
9 5 (1.76%) Mac OS
9 5 (1.76%) Android
10 4 (1.41%) AIX
11 2 (0.70%) Windows Mobile
12 1 (0.35%) Windows 2000
12 1 (0.35%) Windows Server 2012
Processes & Methodologies
1 65 (22.89%) ITIL
2 40 (14.08%) Incident Management
3 31 (10.92%) Document Management
4 22 (7.75%) Service Management
5 9 (3.17%) Problem Management
6 7 (2.46%) Service Delivery
7 6 (2.11%) Asset Management
7 6 (2.11%) ITSM
7 6 (2.11%) ERP
8 5 (1.76%) Network Monitoring
9 4 (1.41%) CRM
10 1 (0.35%) Configuration Management
10 1 (0.35%) Migration
10 1 (0.35%) Knowledge Management
10 1 (0.35%) Root Cause Analysis
10 1 (0.35%) Software Distribution
10 1 (0.35%) Mentoring
10 1 (0.35%) Service Desk Management
10 1 (0.35%) Data Protection
Programming Languages
1 2 (0.70%) PowerShell
2 1 (0.35%) C
2 1 (0.35%) Java
2 1 (0.35%) SQL
2 1 (0.35%) VBA
Qualifications
1 28 (9.86%) Security Cleared
2 27 (9.51%) Microsoft Certification
3 22 (7.75%) MCP
3 22 (7.75%) SC Cleared
4 11 (3.87%) MCSE
5 10 (3.52%) A+ Certification
5 10 (3.52%) MCDST
5 10 (3.52%) MCITP
5 10 (3.52%) MOS
6 9 (3.17%) Degree
7 8 (2.82%) ITIL Certification
8 7 (2.46%) CTC Cleared
9 6 (2.11%) DV Cleared
10 1 (0.35%) Cisco Certification
10 1 (0.35%) CCNA
10 1 (0.35%) ITIL Foundation Certificate
10 1 (0.35%) BC Cleared
Quality Assurance & Compliance
1 34 (11.97%) SLA
2 4 (1.41%) ISO/IEC 20000
System Software
1 137 (48.24%) Active Directory
2 6 (2.11%) VMware Infrastructure
3 2 (0.70%) XenApp
3 2 (0.70%) vSphere
4 1 (0.35%) Firmware
Systems Management
1 9 (3.17%) SCCM
2 4 (1.41%) Tivoli
3 3 (1.06%) SCSM
4 2 (0.70%) Norton AntiVirus
Vendors
1 107 (37.68%) Microsoft
2 96 (33.80%) Citrix
3 13 (4.58%) VMware
4 12 (4.23%) Reuters
4 12 (4.23%) Bloomberg
5 10 (3.52%) Remedy
5 10 (3.52%) CQG
6 8 (2.82%) Lotus
6 8 (2.82%) Cisco
7 7 (2.46%) Apple
7 7 (2.46%) Altiris
8 6 (2.11%) Adobe
9 5 (1.76%) Symantec
10 4 (1.41%) Oracle
11 3 (1.06%) SAP
11 3 (1.06%) McAfee
11 3 (1.06%) Intel
11 3 (1.06%) Interwoven
11 3 (1.06%) Avaya
11 3 (1.06%) Google
Harrogate, North Yorkshire
Spring Technology
Rate: £100.00 - £130.00 per day
Posted: 2 days ago
Bristol, Avon
Randstad Technologies
Rate: £13 - £14 per hour
Posted: 5 days ago
West Midlands
Capita - ITIN
Rate: £120 - £170 per day
Posted: 8 days ago