The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 450 418 397
Rank change year-on-year
-32 -21
Contract jobs requiring a Help Desk Analyst 166 161 215
As % of all contract IT jobs located in the UK 0.29% 0.31% 0.37%
As % of the Job Titles category 0.32% 0.33% 0.40%
Number of daily rates quoted 66 38 40
Average daily rate
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of your Daily Rate
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£150 £114 £125
Average daily rate % change year-on-year
+31.86% -9.00%
90% offered a daily rate of more than £95 £88 £85
10% offered a daily rate of more than £215 £174 £170
UK excluding London average daily rate £113 £100 £99
% change year-on-year
+12.50% +1.01%
Number of hourly rates quoted 63 85 101
Average hourly rate £12.50 £14.50 £13.50
Average hourly rate % change year-on-year
-13.79% +7.40%
90% offered a hourly rate of more than £9.94 £10.65 £10.00
10% offered a hourly rate of more than £17.00 £19.80 £20.00
UK excluding London average hourly rate £12.50 £13.00 £13.00
% change year-on-year
-3.84% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52507 48877 54297
As % of all contract IT jobs located in the UK 90.85% 92.73% 92.94%
Number of daily rates quoted 32079 29293 30388
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2048 2078 2690
Average hourly rate £16.61 £17.00 £18.00
Average hourly rate % change year-on-year
-2.30% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.34
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 23 September 2014.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 23 September 2014.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 159 £150 +25.00% 27
South East +14 46 £115 +8.23% 6
London +1 46 £168 +17.13% 8
East of England -22 18 £118 +34.28% 4
North West -1 16 £130 +30.65% 4
Essex -7 11 - - 2
East Midlands +7 10 £150 +71.42% 1
City of London +8 9 £185 -1.33% 1
Milton Keynes +1 9 £160 +60.00%
Buckinghamshire -4 9 £160 +60.00%
Surrey +4 8 £130 - 1
West Midlands -9 8 - - 2
Manchester -15 8 £200 - 2
Cheshire +9 7 £89 -10.80% 2
Yorkshire +5 7 £110 -16.34%
South West -28 7 £95 +18.75% 2
Hampshire -13 6 £110 - 2
East Sussex - 6 - -
Brighton - 6 - -
Warrington +1 5 £70 -
Middlesex - 5 £110 -
Guildford - 5 - -
West Yorkshire - 5 £110 -
West Sussex +6 4 - -
Cambridgeshire +6 4 £150 +76.47% 2
Worthing -2 4 - -
Leeds - 4 £110 -
Berkshire +13 3 £115 +2.22% 2
Peterborough +11 2 - - 2
South Yorkshire +7 2 - -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 September 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 267 (76.50%) Windows
2 188 (53.87%) MS Office
3 183 (52.44%) Active Directory
4 136 (38.97%) Microsoft
4 136 (38.97%) Windows 7
5 116 (33.24%) MS Excel
6 104 (29.80%) Windows XP
7 79 (22.64%) Citrix
8 78 (22.35%) ITIL
9 56 (16.05%) Law
10 51 (14.61%) Blackberry
11 42 (12.03%) Incident Management
12 36 (10.32%) SLA
13 33 (9.46%) Finance
14 29 (8.31%) Windows Server 2008
15 28 (8.02%) Security Cleared
16 24 (6.88%) SC Cleared
16 24 (6.88%) Legal
17 23 (6.59%) Document Management
18 22 (6.30%) MS Exchange
19 21 (6.02%) Windows 8
19 21 (6.02%) Analytical Skills
20 20 (5.73%) IBM Notes
20 20 (5.73%) Lotus
21 16 (4.58%) Microsoft Certification
21 16 (4.58%) Windows Server 2003
21 16 (4.58%) WorkSite
22 15 (4.30%) Degree
22 15 (4.30%) TCP/IP
22 15 (4.30%) LAN

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 September 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (6.30%) MS Exchange
2 20 (5.73%) IBM Notes
3 16 (4.58%) WorkSite
4 5 (1.43%) Exchange Server 2010
5 4 (1.15%) Lync
5 4 (1.15%) SharePoint
6 1 (0.29%) Blackberry Enterprise Server
6 1 (0.29%) Exchange Server 2000
6 1 (0.29%) Exchange Server 2013
Applications
1 188 (53.87%) MS Office
2 116 (33.24%) MS Excel
3 11 (3.15%) MS PowerPoint
4 2 (0.57%) Acrobat
5 1 (0.29%) InDesign
5 1 (0.29%) MS Visio
5 1 (0.29%) Photoshop
5 1 (0.29%) MS Project
Business Applications
1 3 (0.86%) Remedy ITSM
2 1 (0.29%) assyst
2 1 (0.29%) Oracle iProcurement
2 1 (0.29%) Oracle EBS R12
Cloud Services
1 3 (0.86%) Google Apps
2 1 (0.29%) SaaS
Communications & Networking
1 15 (4.30%) TCP/IP
1 15 (4.30%) LAN
2 11 (3.15%) WAN
3 10 (2.87%) Internet
4 6 (1.72%) VoIP
4 6 (1.72%) VPN
4 6 (1.72%) DHCP
5 5 (1.43%) Intranet
6 3 (0.86%) Wireless
6 3 (0.86%) 3G
6 3 (0.86%) Firewall
6 3 (0.86%) IP Telephony
7 2 (0.57%) Cisco IPT
7 2 (0.57%) FTP
7 2 (0.57%) DNS
8 1 (0.29%) ADSL
8 1 (0.29%) Broadband
8 1 (0.29%) HTTP
8 1 (0.29%) SMTP
8 1 (0.29%) CTI
Database & Business Intelligence
1 2 (0.57%) SQL Server
1 2 (0.57%) EDRMS
2 1 (0.29%) MS Access
2 1 (0.29%) Oracle Reports
2 1 (0.29%) Oracle Database
General
1 56 (16.05%) Law
2 33 (9.46%) Finance
3 24 (6.88%) Legal
4 11 (3.15%) Norwegian Language
5 6 (1.72%) French Language
6 4 (1.15%) Retail
6 4 (1.15%) Military
6 4 (1.15%) Telecoms
7 3 (0.86%) Banking
7 3 (0.86%) German Language
7 3 (0.86%) Dutch Language
7 3 (0.86%) Portuguese Language
7 3 (0.86%) Swedish Language
8 2 (0.57%) Marketing
8 2 (0.57%) Mandarin Language
8 2 (0.57%) Cantonese Language
8 2 (0.57%) Financial Institution
8 2 (0.57%) Back Office
9 1 (0.29%) Manufacturing
9 1 (0.29%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.29%) .NET
1 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 51 (14.61%) Blackberry
2 21 (6.02%) Analytical Skills
3 9 (2.58%) PDA
4 6 (1.72%) Video Conferencing
5 5 (1.43%) NHS
5 5 (1.43%) iPhone
6 4 (1.15%) Mobile Computing
6 4 (1.15%) Fat Client
6 4 (1.15%) Thin Client
6 4 (1.15%) Management Information System
7 3 (0.86%) iPad
8 2 (0.57%) Firmware
8 2 (0.57%) Client/Server
8 2 (0.57%) E-Learning
9 1 (0.29%) Smartcard
9 1 (0.29%) EPoS
9 1 (0.29%) EFT
9 1 (0.29%) Smartphone
9 1 (0.29%) Data Protection Act
9 1 (0.29%) Mathematics
Operating Systems
1 267 (76.50%) Windows
2 136 (38.97%) Windows 7
3 104 (29.80%) Windows XP
4 29 (8.31%) Windows Server 2008
5 21 (6.02%) Windows 8
6 16 (4.58%) Windows Server 2003
7 7 (2.01%) Windows 2000
7 7 (2.01%) Windows Vista
8 2 (0.57%) Windows Mobile
8 2 (0.57%) Windows 2000 Server
8 2 (0.57%) Linux
9 1 (0.29%) Windows NT
9 1 (0.29%) AIX
9 1 (0.29%) Android
9 1 (0.29%) Apple iOS
Processes & Methodologies
1 78 (22.35%) ITIL
2 42 (12.03%) Incident Management
3 23 (6.59%) Document Management
4 15 (4.30%) Service Management
5 13 (3.72%) Problem Management
6 9 (2.58%) Network Monitoring
7 6 (1.72%) ITSM
7 6 (1.72%) Migration
8 5 (1.43%) Service Delivery
9 4 (1.15%) Mentoring
10 3 (0.86%) Risk Management
10 3 (0.86%) Change Management
10 3 (0.86%) ERP
10 3 (0.86%) Asset Management
10 3 (0.86%) ITIL V3
11 2 (0.57%) Root Cause Analysis
11 2 (0.57%) Software Distribution
11 2 (0.57%) Coaching
11 2 (0.57%) CRM
11 2 (0.57%) Configuration Management
Programming Languages
1 2 (0.57%) Java
2 1 (0.29%) C
Qualifications
1 28 (8.02%) Security Cleared
2 24 (6.88%) SC Cleared
3 16 (4.58%) Microsoft Certification
4 15 (4.30%) Degree
5 13 (3.72%) DV Cleared
6 10 (2.87%) MOS
7 8 (2.29%) MCP
8 6 (1.72%) MCSE
8 6 (1.72%) Cisco Certification
8 6 (1.72%) CCNA
9 5 (1.43%) MCITP
10 4 (1.15%) ITIL Certification
11 3 (0.86%) ITIL Foundation Certificate
12 2 (0.57%) MCDST
12 2 (0.57%) CTC Cleared
12 2 (0.57%) A+ Certification
12 2 (0.57%) MCSA
13 1 (0.29%) BC Cleared
Quality Assurance & Compliance
1 36 (10.32%) SLA
2 1 (0.29%) ISO/IEC 20000
System Software
1 183 (52.44%) Active Directory
2 5 (1.43%) VMware Infrastructure
3 2 (0.57%) VMware ESXi
3 2 (0.57%) XenApp
4 1 (0.29%) Citrix Presentation Server
4 1 (0.29%) XenDesktop
Systems Management
1 6 (1.72%) OpenView
2 5 (1.43%) SCCM
3 3 (0.86%) Systems Management Server (SMS)
4 2 (0.57%) SCOM
5 1 (0.29%) Backup Exec
5 1 (0.29%) DameWare
5 1 (0.29%) Norton AntiVirus
5 1 (0.29%) Tivoli
5 1 (0.29%) WSUS
5 1 (0.29%) OVSD
Vendors
1 136 (38.97%) Microsoft
2 79 (22.64%) Citrix
3 20 (5.73%) Lotus
4 13 (3.72%) Adobe
5 10 (2.87%) VMware
6 9 (2.58%) Remedy
6 9 (2.58%) Cisco
6 9 (2.58%) HP
7 6 (1.72%) LANDesk
8 5 (1.43%) McAfee
8 5 (1.43%) Symantec
9 4 (1.15%) Altiris
9 4 (1.15%) Interwoven
10 3 (0.86%) Nokia
10 3 (0.86%) Sophos
10 3 (0.86%) Oracle
10 3 (0.86%) Apple
10 3 (0.86%) Google
11 2 (0.57%) SonicWALL
11 2 (0.57%) Draytek
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