The statistics below represent IT contracts advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 7 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 502 481 443
Rank change year-on-year
-21 -38
Contract jobs requiring a Help Desk Analyst 128 164 193
As % of all contract IT jobs located in the UK 0.26% 0.30% 0.34%
As % of the Job Titles category 0.27% 0.31% 0.37%
Number of daily rates quoted 69 51 85
Median daily rate £163 £120 £150
Median daily rate % change year-on-year
+35.41% -20.00%
90% offered a daily rate of more than £100 £75 £106
10% offered a daily rate of more than £208 £160 £201
UK excluding London median daily rate £135 £120 £130
% change year-on-year
+12.50% -7.69%
Number of hourly rates quoted 42 92 76
Median hourly rate £14.62 £12.50 £13.63
Median hourly rate % change year-on-year
+16.94% -8.25%
90% offered a hourly rate of more than £10.00 £9.00 £10.35
10% offered a hourly rate of more than £16.50 £18.48 £20.15
UK excluding London median hourly rate £14.00 £15.00 £13.06
% change year-on-year
-6.66% +14.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47154 52548 52697
As % of all contract IT jobs located in the UK 94.59% 94.79% 93.30%
Number of daily rates quoted 30883 33471 33311
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £580 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1660 2050 2167
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.00 £37.00
UK excluding London median hourly rate £16.50 £17.00 £15.85
% change year-on-year
-2.94% +7.25%

Help Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 7 December 2016.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 7 December 2016.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 115 £175 +40.00% 24
London -7 44 £175 +34.61% 10
South East +27 18 £200 +45.45% 8
East of England -6 15 £203 -
West Midlands -8 15 £135 - 1
Warwickshire - 10 £135 -
Colchester -1 9 - -
Essex -3 9 - -
City of London +2 8 £175 +22.80% 2
East Midlands -6 7 - -
Warwick - 7 £135 -
South West +15 6 £150 +20.00%
Scotland +19 5 £108 - 1
North West -3 5 £110 -8.33% 3
Surrey - 5 £160 - 2
Hampshire +24 4 £213 +77.08% 2
Yorkshire +5 4 £130 +62.50% 2
Nottinghamshire -2 4 - -
Edinburgh - 4 £108 -
Buckinghamshire +20 3 £100 -31.03%
Milton Keynes +20 3 £100 -31.03%
Berkshire +9 3 - - 3
Basingstoke +3 3 £213 +77.08%
Bracknell +1 3 - -
Nottingham +1 3 - -
Rickmansworth 0 3 - -
Hertfordshire -4 3 - -
Croydon - 3 £114 - 1
Gloucestershire - 3 - -
West Yorkshire +19 2 £130 -0.38% 2

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 7 December 2016, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 178 (65.68%) Windows
2 151 (55.72%) Active Directory
3 144 (53.14%) MS Office
4 124 (45.76%) Microsoft
5 102 (37.64%) Windows 7
6 99 (36.53%) MS Excel
7 55 (20.30%) ITIL
8 54 (19.93%) Citrix
9 53 (19.56%) Incident Management
10 47 (17.34%) Windows 8
11 26 (9.59%) Law
12 22 (8.12%) Blackberry
12 22 (8.12%) MS Exchange
13 21 (7.75%) Windows 10
14 19 (7.01%) DNS
14 19 (7.01%) Finance
15 17 (6.27%) TCP/IP
15 17 (6.27%) DHCP
16 15 (5.54%) SLA
16 15 (5.54%) Service Management
16 15 (5.54%) Analytical Skills
17 14 (5.17%) Remedy
18 12 (4.43%) Microsoft Certification
18 12 (4.43%) Windows XP
18 12 (4.43%) Legal
18 12 (4.43%) Data Centre
18 12 (4.43%) Office 365
19 11 (4.06%) MCDST
19 11 (4.06%) PDA
19 11 (4.06%) CRM

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.12%) MS Exchange
2 6 (2.21%) SharePoint
3 3 (1.11%) Skype for Business
4 2 (0.74%) Blackberry Enterprise Server
5 1 (0.37%) BizTalk Server
5 1 (0.37%) CMS
5 1 (0.37%) Exchange Server 2003
5 1 (0.37%) Exchange Server 2007
5 1 (0.37%) Exchange Server 2010
5 1 (0.37%) Exchange Server 2013
5 1 (0.37%) IBM Notes
Applications
1 144 (53.14%) MS Office
2 99 (36.53%) MS Excel
3 9 (3.32%) MS PowerPoint
4 1 (0.37%) Acrobat
4 1 (0.37%) Adobe Illustrator
4 1 (0.37%) Photoshop
Business Applications
1 8 (2.95%) Dynamics CRM
2 1 (0.37%) assyst
2 1 (0.37%) Dynamics NAV
2 1 (0.37%) SAP CO
2 1 (0.37%) SAP FI
2 1 (0.37%) SAP FI/CO
2 1 (0.37%) SAP Oil and Gas
Cloud Services
1 12 (4.43%) Office 365
2 2 (0.74%) G Suite
3 1 (0.37%) Adobe Creative Cloud
3 1 (0.37%) Google Drive
3 1 (0.37%) Microsoft Azure
3 1 (0.37%) Yammer
Communications & Networking
1 19 (7.01%) DNS
2 17 (6.27%) DHCP
2 17 (6.27%) TCP/IP
3 7 (2.58%) LAN
4 6 (2.21%) WAN
4 6 (2.21%) Wi-Fi
5 4 (1.48%) Internet
6 3 (1.11%) VPN
7 2 (0.74%) LDAP
7 2 (0.74%) Skype
8 1 (0.37%) DSL
8 1 (0.37%) Ethernet
8 1 (0.37%) HTTPS
8 1 (0.37%) Intranet
8 1 (0.37%) Remote Desktop
Database & Business Intelligence
1 2 (0.74%) Essbase
1 2 (0.74%) MS Access
2 1 (0.37%) BusinessObjects
2 1 (0.37%) BusinessObjects Business Intelligence
2 1 (0.37%) DB2
2 1 (0.37%) SQL Server
Development Applications
1 2 (0.74%) JIRA
2 1 (0.37%) Redmine
General
1 26 (9.59%) Law
2 19 (7.01%) Finance
3 12 (4.43%) Legal
4 9 (3.32%) Advertising
4 9 (3.32%) Billing
5 7 (2.58%) Retail
6 5 (1.85%) Telecoms
7 4 (1.48%) Cantonese Language
7 4 (1.48%) Mandarin Language
7 4 (1.48%) Marketing
8 3 (1.11%) Manufacturing
9 2 (0.74%) Electronics
9 2 (0.74%) French Language
9 2 (0.74%) German Language
9 2 (0.74%) Publishing
9 2 (0.74%) Spanish Language
10 1 (0.37%) Dutch Language
10 1 (0.37%) Italian Language
10 1 (0.37%) Military
10 1 (0.37%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (1.11%) J2EE
2 1 (0.37%) COM
2 1 (0.37%) Series 60
Miscellaneous
1 22 (8.12%) Blackberry
2 15 (5.54%) Analytical Skills
3 12 (4.43%) Data Centre
4 11 (4.06%) PDA
5 6 (2.21%) iPhone
6 5 (1.85%) EPoS
7 4 (1.48%) iPad
7 4 (1.48%) Mainframe
8 3 (1.11%) Client/Server
8 3 (1.11%) Management Information System
8 3 (1.11%) Smartphone
9 2 (0.74%) Computer Science
10 1 (0.37%) Enterprise Software
10 1 (0.37%) Fat Client
10 1 (0.37%) NHS
10 1 (0.37%) Reinsurance
10 1 (0.37%) Statistics
10 1 (0.37%) Thin Client
10 1 (0.37%) Video Conferencing
Operating Systems
1 178 (65.68%) Windows
2 102 (37.64%) Windows 7
3 47 (17.34%) Windows 8
4 21 (7.75%) Windows 10
5 12 (4.43%) Windows XP
6 5 (1.85%) Windows Server
7 4 (1.48%) Unix
7 4 (1.48%) Windows Server 2008
7 4 (1.48%) Windows Vista
8 3 (1.11%) Apple iOS
8 3 (1.11%) Mac OS X
8 3 (1.11%) Windows 2000
9 2 (0.74%) Android
9 2 (0.74%) Linux
9 2 (0.74%) Windows Mobile
9 2 (0.74%) Windows Server 2003
10 1 (0.37%) Windows NT
10 1 (0.37%) Windows Server 2012
Processes & Methodologies
1 55 (20.30%) ITIL
2 53 (19.56%) Incident Management
3 15 (5.54%) Service Management
4 11 (4.06%) CRM
5 9 (3.32%) Document Management
5 9 (3.32%) ITSM
6 7 (2.58%) Customer Engagement
6 7 (2.58%) Service Delivery
7 6 (2.21%) Asset Management
7 6 (2.21%) Problem Management
8 4 (1.48%) Change Management
8 4 (1.48%) Time Management
9 3 (1.11%) Business Analysis
9 3 (1.11%) Business Intelligence
9 3 (1.11%) Data Analysis
9 3 (1.11%) ITIL V2
9 3 (1.11%) Release Management
9 3 (1.11%) Stakeholder Management
9 3 (1.11%) Wealth Management
10 2 (0.74%) ITIL V3
Programming Languages
1 2 (0.74%) COBOL
1 2 (0.74%) VB
2 1 (0.37%) SQL
Qualifications
1 12 (4.43%) Microsoft Certification
2 11 (4.06%) MCDST
3 10 (3.69%) Degree
4 8 (2.95%) MOS
5 7 (2.58%) ITIL Certification
6 6 (2.21%) Security Cleared
7 4 (1.48%) SC Cleared
8 2 (0.74%) A+ Certification
8 2 (0.74%) CCNA
8 2 (0.74%) Cisco Certification
9 1 (0.37%) BPSS Clearance
9 1 (0.37%) ITIL Foundation Certificate
9 1 (0.37%) MCITP
9 1 (0.37%) MCTS
Quality Assurance & Compliance
1 15 (5.54%) SLA
2 1 (0.37%) Disclosure Scotland
System Software
1 151 (55.72%) Active Directory
2 3 (1.11%) VMware Infrastructure
3 2 (0.74%) XenDesktop
4 1 (0.37%) BitLocker
4 1 (0.37%) Hyper-V
4 1 (0.37%) XenApp
Systems Management
1 3 (1.11%) SCCM
2 1 (0.37%) Backup Exec
2 1 (0.37%) BMC Marimba
2 1 (0.37%) DameWare
2 1 (0.37%) Norton AntiVirus
Vendors
1 124 (45.76%) Microsoft
2 54 (19.93%) Citrix
3 14 (5.17%) Remedy
4 9 (3.32%) SAP
4 9 (3.32%) ServiceNow
5 6 (2.21%) Apple
5 6 (2.21%) Cisco
6 4 (1.48%) LANDesk
6 4 (1.48%) VMware
7 3 (1.11%) Google
7 3 (1.11%) IBM
7 3 (1.11%) Mitel
8 2 (0.74%) Adobe
8 2 (0.74%) Avaya
8 2 (0.74%) HP
8 2 (0.74%) SolarWinds
8 2 (0.74%) Sophos
9 1 (0.37%) Huawei
9 1 (0.37%) Infor
9 1 (0.37%) NETGEAR
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