The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 473 416 419
Rank change year-on-year
-57 +3
Contract jobs requiring a Help Desk Analyst 106 148 104
As % of all contract IT jobs located in the UK 0.20% 0.30% 0.24%
As % of the Job Titles category 0.22% 0.32% 0.26%
Number of daily rates quoted 42 35 16
Average daily rate
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£135 £110 £100
Average daily rate % change year-on-year
+22.72% +10.00%
90% offered a daily rate of more than £113 £90 £90
10% offered a daily rate of more than £162 £180 £202
UK excluding London average daily rate £130 £104 £98
% change year-on-year
+25.30% +6.41%
Number of hourly rates quoted 49 70 43
Average hourly rate £13.06 £13.35 £12.00
Average hourly rate % change year-on-year
-2.20% +11.25%
90% offered a hourly rate of more than £10.70 £10.95 £10.10
10% offered a hourly rate of more than £16.50 £20.00 £16.50
UK excluding London average hourly rate £13.06 £12.63 £11.50
% change year-on-year
+3.40% +9.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47948 46300 40780
As % of all contract IT jobs located in the UK 92.44% 92.45% 92.60%
Number of daily rates quoted 29326 27479 23389
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £242 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1820 1938 2165
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.50 £10.50
10% offered a hourly rate of more than £41.65 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 5 March 2015.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 5 March 2015.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 104 £135 +22.72% 29
East of England +23 27 £135 +54.28% 3
London -35 20 £150 +20.00% 7
South East -39 20 £125 +13.63% 8
West Midlands +10 17 £123 - 3
Essex +22 14 £135 - 1
City of London +9 11 £158 -12.50% 1
Cambridgeshire +10 10 - - 1
Kent - 8 £125 - 2
South West -9 7 £138 +37.50% 1
Peterborough - 7 - -
Birmingham +3 6 £123 - 1
North West -16 6 £115 - 2
Chelmsford - 6 £135 -
Surrey +2 5 £140 - 2
Warwickshire 0 5 - -
Bristol -5 4 - - 1
Yorkshire -18 4 £72 -19.58% 5
East Midlands +1 3 - -
Manchester -7 3 - - 1
Hampshire -13 3 - -
Chatham - 3 £125 - 1
Scotland -11 2 - - 1
West Yorkshire - 2 £71 - 3
Lincolnshire - 2 - -
Leeds - 2 £71 - 1
Egham - 2 £140 - 1
Glasgow - 2 - -
Cheshire - 2 - - 1
Cambridge 0 1 - - 1

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 199 (75.38%) Windows
2 159 (60.23%) MS Office
3 125 (47.35%) Active Directory
4 114 (43.18%) Windows 7
5 103 (39.02%) Microsoft
6 91 (34.47%) Citrix
7 81 (30.68%) MS Excel
8 70 (26.52%) ITIL
9 61 (23.11%) Blackberry
10 59 (22.35%) Windows XP
11 50 (18.94%) Finance
12 46 (17.42%) Law
13 36 (13.64%) Incident Management
14 34 (12.88%) SLA
15 28 (10.61%) Microsoft Certification
16 25 (9.47%) LAN
16 25 (9.47%) Document Management
17 24 (9.09%) MCP
18 23 (8.71%) Windows Vista
18 23 (8.71%) Service Management
18 23 (8.71%) Security Cleared
19 22 (8.33%) MS Exchange
20 21 (7.95%) Legal
21 20 (7.58%) WAN
21 20 (7.58%) SharePoint
22 18 (6.82%) Internet
22 18 (6.82%) SC Cleared
23 17 (6.44%) DHCP
24 15 (5.68%) DNS
24 15 (5.68%) Windows Server 2003

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (8.33%) MS Exchange
2 20 (7.58%) SharePoint
3 7 (2.65%) WorkSite
3 7 (2.65%) Exchange Server 2010
3 7 (2.65%) IBM Notes
4 6 (2.27%) Blackberry Enterprise Server
5 3 (1.14%) Exchange Server 2003
6 1 (0.38%) IIS
Applications
1 159 (60.23%) MS Office
2 81 (30.68%) MS Excel
3 4 (1.52%) MS PowerPoint
Business Applications
1 1 (0.38%) SAP FI
1 1 (0.38%) SAP Oil and Gas
1 1 (0.38%) assyst
Cloud Services
1 6 (2.27%) SaaS
2 5 (1.89%) Office 365
3 4 (1.52%) Google Apps
Communications & Networking
1 25 (9.47%) LAN
2 20 (7.58%) WAN
3 18 (6.82%) Internet
4 17 (6.44%) DHCP
5 15 (5.68%) DNS
6 14 (5.30%) Wireless
7 13 (4.92%) TCP/IP
8 11 (4.17%) VPN
9 10 (3.79%) FTP
10 5 (1.89%) VoIP
11 2 (0.76%) Cisco IPT
11 2 (0.76%) Network Security
12 1 (0.38%) IP Telephony
12 1 (0.38%) Firewall
12 1 (0.38%) Broadband
Database & Business Intelligence
1 4 (1.52%) Oracle Database
2 2 (0.76%) SQL Server
General
1 50 (18.94%) Finance
2 46 (17.42%) Law
3 21 (7.95%) Legal
4 8 (3.03%) French Language
4 8 (3.03%) Telecoms
5 7 (2.65%) Manufacturing
6 6 (2.27%) Local Government
7 4 (1.52%) Retail
7 4 (1.52%) Advertising
8 3 (1.14%) Banking
8 3 (1.14%) German Language
8 3 (1.14%) Japanese Language
8 3 (1.14%) Spanish Language
9 1 (0.38%) Italian Language
9 1 (0.38%) Investment Banking
9 1 (0.38%) General Ledger
9 1 (0.38%) Marketing
Miscellaneous
1 61 (23.11%) Blackberry
2 11 (4.17%) Thin Client
2 11 (4.17%) PDA
2 11 (4.17%) Fat Client
2 11 (4.17%) iPhone
3 10 (3.79%) Smartcard
3 10 (3.79%) Smartphone
4 9 (3.41%) iPad
5 8 (3.03%) Analytical Skills
6 6 (2.27%) Mobile Computing
7 3 (1.14%) GIS
7 3 (1.14%) Management Information System
8 2 (0.76%) Handset
8 2 (0.76%) Mobile App
8 2 (0.76%) Statistics
8 2 (0.76%) Computer Science
8 2 (0.76%) NHS
9 1 (0.38%) Data Protection Act
9 1 (0.38%) Mathematics
9 1 (0.38%) Client/Server
Operating Systems
1 199 (75.38%) Windows
2 114 (43.18%) Windows 7
3 59 (22.35%) Windows XP
4 23 (8.71%) Windows Vista
5 15 (5.68%) Windows Server 2003
5 15 (5.68%) Windows 8
6 11 (4.17%) Windows Server 2008
7 9 (3.41%) Windows 2000 Server
7 9 (3.41%) Android
8 8 (3.03%) Apple iOS
9 5 (1.89%) Mac OS
10 4 (1.52%) AIX
11 3 (1.14%) Windows Mobile
12 2 (0.76%) Windows Server 2012
13 1 (0.38%) Linux
Processes & Methodologies
1 70 (26.52%) ITIL
2 36 (13.64%) Incident Management
3 25 (9.47%) Document Management
4 23 (8.71%) Service Management
5 8 (3.03%) Service Delivery
6 6 (2.27%) ITSM
6 6 (2.27%) Asset Management
6 6 (2.27%) ERP
7 5 (1.89%) Network Monitoring
8 4 (1.52%) Problem Management
8 4 (1.52%) CRM
9 2 (0.76%) E-Commerce
10 1 (0.38%) B2B
10 1 (0.38%) Configuration Management
10 1 (0.38%) Data Protection
10 1 (0.38%) Root Cause Analysis
10 1 (0.38%) Service Desk Management
10 1 (0.38%) Mentoring
10 1 (0.38%) Knowledge Management
Programming Languages
1 2 (0.76%) PowerShell
2 1 (0.38%) C
2 1 (0.38%) SQL
2 1 (0.38%) VBA
Qualifications
1 28 (10.61%) Microsoft Certification
2 24 (9.09%) MCP
3 23 (8.71%) Security Cleared
4 18 (6.82%) SC Cleared
5 12 (4.55%) MCSE
6 11 (4.17%) A+ Certification
7 10 (3.79%) MCDST
7 10 (3.79%) MCITP
8 9 (3.41%) Degree
8 9 (3.41%) ITIL Certification
9 8 (3.03%) MOS
10 7 (2.65%) CTC Cleared
11 5 (1.89%) DV Cleared
12 4 (1.52%) VCP4
13 3 (1.14%) Cisco Certification
14 2 (0.76%) CCNA
15 1 (0.38%) MCSA
15 1 (0.38%) Network+ Certification
15 1 (0.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 34 (12.88%) SLA
2 4 (1.52%) ISO/IEC 20000
System Software
1 125 (47.35%) Active Directory
2 5 (1.89%) VMware Infrastructure
3 2 (0.76%) XenApp
3 2 (0.76%) vSphere
Systems Management
1 11 (4.17%) SCCM
2 4 (1.52%) Tivoli
3 3 (1.14%) SCSM
4 2 (0.76%) Norton AntiVirus
Vendors
1 103 (39.02%) Microsoft
2 91 (34.47%) Citrix
3 13 (4.92%) VMware
4 12 (4.55%) Reuters
4 12 (4.55%) Bloomberg
5 10 (3.79%) CQG
6 8 (3.03%) Lotus
7 7 (2.65%) Apple
7 7 (2.65%) Remedy
8 6 (2.27%) Cisco
9 5 (1.89%) Symantec
10 4 (1.52%) Avaya
10 4 (1.52%) Adobe
10 4 (1.52%) Oracle
10 4 (1.52%) Altiris
10 4 (1.52%) Google
11 3 (1.14%) McAfee
11 3 (1.14%) ServiceNow
11 3 (1.14%) SAP
11 3 (1.14%) Intel
Hayes, Middlesex
@ITS
Rate: £200 per day
Posted: Yesterday
West Bromwich, West Midlands (County)
Experis Ltd
Rate: £14 per hour
Posted: Yesterday
Manchester, Lancashire
Spring Technology
Posted: Yesterday
London
King & Wood Mallesons
Rate: Competitive
Posted: 9 days ago
Sheffield
Computer Futures
Rate: competitive
Posted: 9 days ago
Newbury, Berkshire
QA Limited
Rate: £150.00 per week
Posted: 21 days ago
Chester
Hays IT - Uk Posting account
Rate: £10.00 - £11.50 per hour
Posted: 24 days ago