The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 509 429 428
Rank change year-on-year
-80 -1
Contract jobs requiring a Help Desk Analyst 111 185 151
As % of all contract IT jobs located in the UK 0.20% 0.34% 0.30%
As % of the Job Titles category 0.21% 0.37% 0.32%
Number of daily rates quoted 27 69 44
Average daily rate
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£160 £120 £116
Average daily rate % change year-on-year
+33.33% +3.22%
90% offered a daily rate of more than £111 £75 £88
10% offered a daily rate of more than £201 £171 £173
UK excluding London average daily rate £145 £110 £108
% change year-on-year
+31.81% +1.85%
Number of hourly rates quoted 60 70 66
Average hourly rate £14.50 £14.50 £15.00
Average hourly rate % change year-on-year
- -3.33%
90% offered a hourly rate of more than £10.45 £9.94 £10.50
10% offered a hourly rate of more than £19.00 £17.00 £20.00
UK excluding London average hourly rate £14.50 £14.75 £13.35
% change year-on-year
-1.69% +10.48%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52581 50525 47327
As % of all contract IT jobs located in the UK 92.47% 92.45% 92.61%
Number of daily rates quoted 33383 30630 27733
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1941 1999 2141
Average hourly rate £17.00 £16.56 £17.50
Average hourly rate % change year-on-year
+2.65% -5.37%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 31 July 2015.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 31 July 2015.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -83 107 £160 +23.07% 23
East of England +9 32 £160 +33.33% 6
London -20 25 £180 +9.92% 2
South East -41 25 £155 +37.77% 6
Colchester +5 17 - - 1
Essex -5 17 - - 2
Hertfordshire +5 11 £160 +88.23% 3
West Midlands +4 8 £90 - 2
Surrey -2 8 £173 +33.07% 1
West Sussex -5 7 £135 -
City of London -16 7 £196 +17.16% 1
North West -32 7 £143 +37.34% 1
Rickmansworth - 7 - -
Manchester -5 5 £120 -7.69%
Redhill - 5 - - 1
Scotland -8 4 £200 +110.52%
East Midlands -9 4 - - 1
East Sussex -9 4 - - 2
Lincolnshire +5 3 - -
Birmingham +4 3 - - 1
Cambridgeshire -1 3 - - 1
Hampshire -8 3 - - 1
Yorkshire -25 3 £69 -37.27% 3
Crawley - 3 - -
Spalding - 3 - -
Bedfordshire +12 2 £160 -
Coventry +3 2 £90 - 1
Berkshire +3 2 £165 +26.92% 2
Brighton -11 2 - - 2
Worthing -14 2 - -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 135 (64.59%) Windows
2 99 (47.37%) MS Office
3 98 (46.89%) Active Directory
4 85 (40.67%) Microsoft
5 83 (39.71%) Windows 7
6 61 (29.19%) MS Excel
7 60 (28.71%) ITIL
8 47 (22.49%) Citrix
9 40 (19.14%) Blackberry
10 32 (15.31%) Windows XP
11 29 (13.88%) Incident Management
12 27 (12.92%) Law
13 22 (10.53%) Finance
14 20 (9.57%) MS Exchange
15 16 (7.66%) Document Management
16 15 (7.18%) Legal
17 14 (6.70%) LAN
17 14 (6.70%) SLA
18 13 (6.22%) DNS
19 12 (5.74%) DHCP
19 12 (5.74%) TCP/IP
19 12 (5.74%) VPN
19 12 (5.74%) Microsoft Certification
19 12 (5.74%) Windows 8
20 11 (5.26%) Exchange Server 2010
20 11 (5.26%) Windows Server 2008
20 11 (5.26%) French Language
21 10 (4.78%) SCCM
21 10 (4.78%) Office 365
21 10 (4.78%) Analytical Skills

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (9.57%) MS Exchange
2 11 (5.26%) Exchange Server 2010
3 8 (3.83%) SharePoint
4 6 (2.87%) WorkSite
5 5 (2.39%) Blackberry Enterprise Server
6 3 (1.44%) Exchange Server 2013
7 2 (0.96%) Exchange Server 2003
Applications
1 99 (47.37%) MS Office
2 61 (29.19%) MS Excel
3 5 (2.39%) MS PowerPoint
4 1 (0.48%) MS Visio
Cloud Services
1 10 (4.78%) Office 365
2 5 (2.39%) Google Apps
3 1 (0.48%) SaaS
Communications & Networking
1 14 (6.70%) LAN
2 13 (6.22%) DNS
3 12 (5.74%) DHCP
3 12 (5.74%) TCP/IP
3 12 (5.74%) VPN
4 8 (3.83%) WAN
5 7 (3.35%) Internet
6 5 (2.39%) VoIP
7 2 (0.96%) PBX
7 2 (0.96%) Intranet
8 1 (0.48%) SAN
8 1 (0.48%) Wi-Fi
8 1 (0.48%) Wireless
8 1 (0.48%) IP Telephony
8 1 (0.48%) Asterisk PBX
8 1 (0.48%) HTTP
Database & Business Intelligence
1 3 (1.44%) SQL Server
2 2 (0.96%) SQL Server 2005
2 2 (0.96%) SQL Server 2008
3 1 (0.48%) Oracle Database
Development Applications
1 1 (0.48%) ClearQuest
General
1 27 (12.92%) Law
2 22 (10.53%) Finance
3 15 (7.18%) Legal
4 11 (5.26%) French Language
5 9 (4.31%) Retail
6 6 (2.87%) Telecoms
7 5 (2.39%) Japanese Language
8 3 (1.44%) Local Government
8 3 (1.44%) Manufacturing
9 1 (0.48%) Banking
9 1 (0.48%) Automotive
9 1 (0.48%) Polish Language
9 1 (0.48%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.48%) HTML
1 1 (0.48%) .NET
1 1 (0.48%) COM
1 1 (0.48%) EDI
Miscellaneous
1 40 (19.14%) Blackberry
2 10 (4.78%) Analytical Skills
3 7 (3.35%) iPhone
4 6 (2.87%) iPad
4 6 (2.87%) PDA
5 5 (2.39%) EPoS
6 4 (1.91%) Management Information System
6 4 (1.91%) Handset
7 3 (1.44%) Video Conferencing
8 2 (0.96%) Thin Client
8 2 (0.96%) Life Science
8 2 (0.96%) Fat Client
8 2 (0.96%) Private Cloud
9 1 (0.48%) Mobile Computing
9 1 (0.48%) Mobile App
9 1 (0.48%) IVR
9 1 (0.48%) Statistics
9 1 (0.48%) NHS
9 1 (0.48%) GIS
Operating Systems
1 135 (64.59%) Windows
2 83 (39.71%) Windows 7
3 32 (15.31%) Windows XP
4 12 (5.74%) Windows 8
5 11 (5.26%) Windows Server 2008
6 9 (4.31%) Apple iOS
6 9 (4.31%) Windows Server 2003
7 7 (3.35%) Windows Vista
8 6 (2.87%) Windows Server 2012
9 5 (2.39%) Android
9 5 (2.39%) Linux
10 3 (1.44%) UNIX
10 3 (1.44%) Windows 2000 Server
11 2 (0.96%) Windows Mobile
12 1 (0.48%) AIX
Processes & Methodologies
1 60 (28.71%) ITIL
2 29 (13.88%) Incident Management
3 16 (7.66%) Document Management
4 7 (3.35%) Business Intelligence
4 7 (3.35%) Service Management
5 5 (2.39%) ITSM
6 3 (1.44%) B2B
6 3 (1.44%) Line Management
6 3 (1.44%) Service Desk Management
7 2 (0.96%) Mentoring
7 2 (0.96%) Coaching
7 2 (0.96%) Logistics
7 2 (0.96%) Network Management
7 2 (0.96%) ITIL V3
7 2 (0.96%) E-Commerce
7 2 (0.96%) ERP
7 2 (0.96%) Migration
7 2 (0.96%) Problem Management
8 1 (0.48%) Investment Management
8 1 (0.48%) Data Entry
Programming Languages
1 4 (1.91%) SQL
2 1 (0.48%) VB
Qualifications
1 12 (5.74%) Microsoft Certification
2 9 (4.31%) MOS
2 9 (4.31%) Degree
3 7 (3.35%) Security Cleared
4 6 (2.87%) MCP
5 5 (2.39%) MCSE
5 5 (2.39%) Cisco Certification
5 5 (2.39%) A+ Certification
5 5 (2.39%) ITIL Certification
6 4 (1.91%) CCNA
7 3 (1.44%) MCSA
7 3 (1.44%) Network+ Certification
7 3 (1.44%) SC Cleared
8 2 (0.96%) DV Cleared
8 2 (0.96%) ITIL Foundation Certificate
9 1 (0.48%) MCDST
9 1 (0.48%) MCITP
Quality Assurance & Compliance
1 14 (6.70%) SLA
2 1 (0.48%) ISO/IEC 20000
System Software
1 98 (46.89%) Active Directory
2 2 (0.96%) Terminal Server
2 2 (0.96%) XenApp
3 1 (0.48%) Samba
3 1 (0.48%) VMware Infrastructure
Systems Management
1 10 (4.78%) SCCM
2 2 (0.96%) SCOM
2 2 (0.96%) OVSD
3 1 (0.48%) Tivoli
3 1 (0.48%) Backup Exec
3 1 (0.48%) Cisco CUCM
3 1 (0.48%) NetVault Backup
Vendors
1 85 (40.67%) Microsoft
2 47 (22.49%) Citrix
3 5 (2.39%) Remedy
3 5 (2.39%) HP
3 5 (2.39%) VMware
3 5 (2.39%) Google
3 5 (2.39%) LANDesk
3 5 (2.39%) Cisco
4 4 (1.91%) Mitel
5 3 (1.44%) Avaya
6 2 (0.96%) Oracle
7 1 (0.48%) SAP
7 1 (0.48%) Apple
7 1 (0.48%) OpenText
7 1 (0.48%) Altiris
7 1 (0.48%) Capita
7 1 (0.48%) ProCurve
7 1 (0.48%) ServiceNow
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