The statistics below represent IT contracts advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK
Rank 506 487 450
Rank change year-on-year
-19 -37
Contract jobs requiring a Help Desk Analyst 91 135 154
As % of all contract IT jobs located in the UK 0.20% 0.27% 0.30%
As % of the Job Titles category 0.21% 0.28% 0.32%
Number of daily rates quoted 50 48 74
Median daily rate £158 £115 £140
Median daily rate % change year-on-year
+36.95% -17.85%
90% offered a daily rate of more than £90 £75 £106
10% offered a daily rate of more than £195 £175 £180
UK excluding London median daily rate £130 £115 £135
% change year-on-year
+13.04% -14.81%
Number of hourly rates quoted 21 70 59
Median hourly rate £13.00 £14.00 £13.17
Median hourly rate % change year-on-year
-7.14% +6.32%
90% offered a hourly rate of more than £10.00 £9.00 £9.90
10% offered a hourly rate of more than £16.50 £18.85 £18.60
UK excluding London median hourly rate £13.00 £14.75 £13.50
% change year-on-year
-11.86% +9.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42412 48118 48163
As % of all contract IT jobs located in the UK 94.75% 94.73% 94.66%
Number of daily rates quoted 27609 30636 30303
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1503 1747 1909
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year
+2.85% +6.06%
90% offered a hourly rate of more than £11.13 £10.61 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £37.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Help Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 20 January 2017.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 20 January 2017.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 79 £175 +34.61% 22
London +9 41 £175 +45.83% 1
East of England -12 10 £203 +102.50% 3
South West - 9 - - 2
West Midlands -2 7 £183 -
City of London -5 5 £175 +20.68% 1
Swindon - 5 - - 1
Wiltshire - 5 - - 1
Scotland +28 4 £108 +23.56% 1
Yorkshire +2 4 £130 +23.51% 3
Colchester -4 4 - -
Essex -14 4 - - 1
Edinburgh - 4 £108 - 1
Warwickshire - 4 £183 -
Leeds +12 3 £130 -0.38% 1
West Yorkshire +11 3 £130 -0.38% 3
East Midlands -1 3 - - 2
South East -3 3 £128 -15.00% 8
Surrey +14 2 £145 - 3
Nottinghamshire +11 2 - -
Nottingham +4 2 - -
Cambridge +4 2 £203 -
Rickmansworth +1 2 - -
Cambridgeshire -1 2 £203 +102.50%
Hertfordshire -3 2 - - 1
Bedfordshire - 2 - -
Bristol - 2 - -
Luton - 2 - -
Bromley - 2 - -
Warwick - 2 £183 -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 20 January 2017, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 151 (61.38%) Windows
2 142 (57.72%) Active Directory
3 123 (50.00%) MS Office
4 115 (46.75%) Microsoft
5 82 (33.33%) Windows 7
6 77 (31.30%) MS Excel
7 56 (22.76%) ITIL
8 49 (19.92%) Incident Management
9 42 (17.07%) Citrix
10 35 (14.23%) Windows 8
11 27 (10.98%) Law
12 23 (9.35%) DNS
12 23 (9.35%) Windows 10
13 22 (8.94%) MS Exchange
13 22 (8.94%) Finance
14 21 (8.54%) TCP/IP
14 21 (8.54%) DHCP
15 19 (7.72%) Blackberry
15 19 (7.72%) Data Centre
16 16 (6.50%) Analytical Skills
16 16 (6.50%) PDA
16 16 (6.50%) Microsoft Certification
16 16 (6.50%) Legal
17 15 (6.10%) Service Management
17 15 (6.10%) MCDST
18 13 (5.28%) Billing
18 13 (5.28%) SLA
19 12 (4.88%) Remedy
20 11 (4.47%) Windows XP
20 11 (4.47%) ServiceNow

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (8.94%) MS Exchange
2 4 (1.63%) SharePoint
3 2 (0.81%) Blackberry Enterprise Server
3 2 (0.81%) Skype for Business
4 1 (0.41%) CMS
4 1 (0.41%) Exchange Server 2003
4 1 (0.41%) IBM Notes
Applications
1 123 (50.00%) MS Office
2 77 (31.30%) MS Excel
3 8 (3.25%) MS PowerPoint
4 1 (0.41%) Acrobat
4 1 (0.41%) Adobe Illustrator
4 1 (0.41%) Photoshop
Business Applications
1 7 (2.85%) Dynamics CRM
2 2 (0.81%) SAP Oil and Gas
3 1 (0.41%) Dynamics NAV
3 1 (0.41%) SAP CO
3 1 (0.41%) SAP FI
3 1 (0.41%) SAP FI/CO
Cloud Services
1 9 (3.66%) Office 365
2 2 (0.81%) G Suite
3 1 (0.41%) Adobe Creative Cloud
3 1 (0.41%) Google Drive
Communications & Networking
1 23 (9.35%) DNS
2 21 (8.54%) DHCP
2 21 (8.54%) TCP/IP
3 9 (3.66%) Wi-Fi
4 8 (3.25%) LAN
5 7 (2.85%) WAN
6 4 (1.63%) Internet
7 3 (1.22%) Telepresence
7 3 (1.22%) VPN
8 2 (0.81%) LDAP
9 1 (0.41%) Ethernet
9 1 (0.41%) HTTPS
9 1 (0.41%) Intranet
9 1 (0.41%) Remote Desktop
9 1 (0.41%) Skype
Database & Business Intelligence
1 1 (0.41%) BusinessObjects
1 1 (0.41%) BusinessObjects Business Intelligence
1 1 (0.41%) Essbase
1 1 (0.41%) MS Access
Development Applications
1 2 (0.81%) JIRA
2 1 (0.41%) Redmine
General
1 27 (10.98%) Law
2 22 (8.94%) Finance
3 16 (6.50%) Legal
4 13 (5.28%) Billing
5 6 (2.44%) Advertising
5 6 (2.44%) Telecoms
6 5 (2.03%) Retail
7 4 (1.63%) Marketing
8 3 (1.22%) Cantonese Language
8 3 (1.22%) Electronics
8 3 (1.22%) Mandarin Language
9 2 (0.81%) French Language
9 2 (0.81%) Manufacturing
9 2 (0.81%) Pharmaceutical
9 2 (0.81%) Publishing
9 2 (0.81%) Spanish Language
10 1 (0.41%) Dutch Language
10 1 (0.41%) German Language
10 1 (0.41%) Italian Language
10 1 (0.41%) Military
Libraries, Frameworks & Software Standards
1 1 (0.41%) J2EE
1 1 (0.41%) Series 60
Miscellaneous
1 19 (7.72%) Blackberry
1 19 (7.72%) Data Centre
2 16 (6.50%) Analytical Skills
2 16 (6.50%) PDA
3 8 (3.25%) iPhone
4 7 (2.85%) CMDB
5 5 (2.03%) EPoS
6 4 (1.63%) iPad
6 4 (1.63%) Video Conferencing
7 3 (1.22%) Wiki
8 2 (0.81%) Computer Science
8 2 (0.81%) Mainframe
8 2 (0.81%) Management Information System
9 1 (0.41%) Client/Server
9 1 (0.41%) Fat Client
9 1 (0.41%) NHS
9 1 (0.41%) Reinsurance
9 1 (0.41%) Smartphone
9 1 (0.41%) Thin Client
Operating Systems
1 151 (61.38%) Windows
2 82 (33.33%) Windows 7
3 35 (14.23%) Windows 8
4 23 (9.35%) Windows 10
5 11 (4.47%) Windows XP
6 3 (1.22%) Apple iOS
6 3 (1.22%) Unix
6 3 (1.22%) Windows 2000
6 3 (1.22%) Windows Server
7 2 (0.81%) Android
7 2 (0.81%) Mac OS X
7 2 (0.81%) Windows Mobile
7 2 (0.81%) Windows Server 2003
7 2 (0.81%) Windows Server 2008
7 2 (0.81%) Windows Vista
8 1 (0.41%) Linux
8 1 (0.41%) Windows NT
Processes & Methodologies
1 56 (22.76%) ITIL
2 49 (19.92%) Incident Management
3 15 (6.10%) Service Management
4 10 (4.07%) CRM
5 8 (3.25%) Asset Management
6 7 (2.85%) Customer Engagement
6 7 (2.85%) ITSM
7 5 (2.03%) Service Delivery
8 4 (1.63%) Change Management
8 4 (1.63%) Problem Management
9 3 (1.22%) Data Centre Operations
9 3 (1.22%) Document Management
9 3 (1.22%) Issue Tracking
9 3 (1.22%) ITIL V2
9 3 (1.22%) Stakeholder Management
9 3 (1.22%) Time Management
10 2 (0.81%) Business Intelligence
10 2 (0.81%) Continuous Improvement
10 2 (0.81%) Programme Management
10 2 (0.81%) Software Licensing
Programming Languages
1 1 (0.41%) COBOL
1 1 (0.41%) SQL
1 1 (0.41%) VB
Qualifications
1 16 (6.50%) Microsoft Certification
2 15 (6.10%) MCDST
3 9 (3.66%) Degree
4 8 (3.25%) MOS
5 7 (2.85%) ITIL Certification
6 6 (2.44%) Security Cleared
7 4 (1.63%) SC Cleared
8 2 (0.81%) CCNA
8 2 (0.81%) Cisco Certification
8 2 (0.81%) MCITP
9 1 (0.41%) A+ Certification
9 1 (0.41%) ITIL Foundation Certificate
9 1 (0.41%) MCP
9 1 (0.41%) MCSE
Quality Assurance & Compliance
1 13 (5.28%) SLA
2 1 (0.41%) Disclosure Scotland
System Software
1 142 (57.72%) Active Directory
2 3 (1.22%) VMware Infrastructure
3 2 (0.81%) XenDesktop
4 1 (0.41%) BitLocker
4 1 (0.41%) Hyper-V
4 1 (0.41%) XenApp
Systems Management
1 4 (1.63%) SCCM
2 1 (0.41%) Backup Exec
2 1 (0.41%) BMC Marimba
2 1 (0.41%) DameWare
2 1 (0.41%) Norton AntiVirus
Vendors
1 115 (46.75%) Microsoft
2 42 (17.07%) Citrix
3 12 (4.88%) Remedy
4 11 (4.47%) ServiceNow
5 8 (3.25%) SAP
6 7 (2.85%) Apple
7 6 (2.44%) Cisco
8 4 (1.63%) LANDesk
8 4 (1.63%) VMware
9 3 (1.22%) Google
9 3 (1.22%) IBM
10 2 (0.81%) Adobe
10 2 (0.81%) HP
10 2 (0.81%) SolarWinds
10 2 (0.81%) Sophos
11 1 (0.41%) BMC
11 1 (0.41%) Huawei
11 1 (0.41%) Intel Security
11 1 (0.41%) NETGEAR
11 1 (0.41%) Veritas
Leeds
People Source Consulting
Rate: £120 - £140 per day
Posted: 11 days ago