The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 453 400 402
Rank change year-on-year
-53 +2
Contract jobs requiring a Help Desk Analyst 156 172 142
As % of all contract IT jobs located in the UK 0.28% 0.33% 0.29%
As % of the Job Titles category 0.31% 0.36% 0.31%
Number of daily rates quoted 74 41 32
Average daily rate
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£135 £125 £120
Average daily rate % change year-on-year
+8.00% +4.16%
90% offered a daily rate of more than £106 £95 £90
10% offered a daily rate of more than £191 £178 £199
UK excluding London average daily rate £123 £119 £100
% change year-on-year
+3.15% +18.75%
Number of hourly rates quoted 56 90 76
Average hourly rate £13.06 £14.00 £13.50
Average hourly rate % change year-on-year
-6.75% +3.70%
90% offered a hourly rate of more than £9.50 £10.00 £10.50
10% offered a hourly rate of more than £20.15 £20.00 £17.10
UK excluding London average hourly rate £13.06 £13.50 £13.00
% change year-on-year
-3.29% +3.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50785 47790 46152
As % of all contract IT jobs located in the UK 91.81% 92.47% 92.96%
Number of daily rates quoted 32295 28808 26045
Average daily rate £400 £400 £380
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2049 2106 2641
Average hourly rate £16.00 £17.50 £18.50
Average hourly rate % change year-on-year
-8.57% -5.40%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.64 £37.50 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 18 December 2014.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 18 December 2014.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 156 £135 +8.00% 27
London +17 50 £163 +8.33% 11
South East -66 26 £130 - 7
West Midlands +14 22 £123 -33.78%
East of England -1 21 £150 +50.00% 5
South West -24 18 £115 +15.00% 1
City of London +8 17 £180 +9.09% 3
Essex -4 15 - - 4
Birmingham - 11 £123 -
North West -5 10 £115 -23.33% 1
Bristol - 9 £108 -
West Yorkshire -6 6 £70 -51.89%
Yorkshire -12 6 £70 -51.89% 1
Gloucestershire - 6 - -
Leeds -4 5 £70 -51.89%
Surrey -7 5 £140 - 4
Hampshire -22 5 - -
Reading +19 4 £115 -14.81%
Berkshire +1 4 £115 -19.29%
Kent -3 4 £138 -
Cambridgeshire -8 4 - - 1
Cheshire +5 3 £135 -10.00% 1
East Sussex 0 3 £110 -
Manchester -9 3 £103 -31.66%
Warrington -16 3 £135 -10.00% 1
Peterborough - 3 - - 1
Chessington - 3 £150 -
East Midlands +1 2 - - 1
West Sussex -8 2 £130 -5.45% 1
Bedfordshire -16 2 £183 +55.31%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 262 (78.44%) Windows
2 186 (55.69%) MS Office
3 160 (47.90%) Active Directory
4 147 (44.01%) Windows 7
5 123 (36.83%) Microsoft
6 109 (32.63%) MS Excel
7 96 (28.74%) Citrix
8 87 (26.05%) Windows XP
9 72 (21.56%) ITIL
10 68 (20.36%) Blackberry
11 62 (18.56%) Law
12 48 (14.37%) Finance
13 38 (11.38%) Incident Management
14 37 (11.08%) SLA
15 33 (9.88%) Security Cleared
16 30 (8.98%) Legal
17 29 (8.68%) Document Management
18 27 (8.08%) Microsoft Certification
18 27 (8.08%) SC Cleared
19 25 (7.49%) Windows Server 2008
19 25 (7.49%) Windows Server 2003
19 25 (7.49%) MS Exchange
20 22 (6.59%) Service Management
21 21 (6.29%) MCP
22 19 (5.69%) LAN
22 19 (5.69%) DHCP
22 19 (5.69%) Internet
23 18 (5.39%) SharePoint
24 16 (4.79%) WorkSite
25 15 (4.49%) Windows Vista

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (7.49%) MS Exchange
2 18 (5.39%) SharePoint
3 16 (4.79%) WorkSite
4 9 (2.69%) IBM Notes
5 5 (1.50%) Exchange Server 2010
6 4 (1.20%) Blackberry Enterprise Server
7 3 (0.90%) Exchange Server 2003
8 1 (0.30%) IIS
8 1 (0.30%) Exchange Server 2013
8 1 (0.30%) Lync
Applications
1 186 (55.69%) MS Office
2 109 (32.63%) MS Excel
3 7 (2.10%) MS PowerPoint
4 2 (0.60%) Acrobat
5 1 (0.30%) Photoshop
5 1 (0.30%) MS Project
5 1 (0.30%) MS Visio
5 1 (0.30%) InDesign
5 1 (0.30%) Adobe Creative Suite
Business Applications
1 3 (0.90%) Remedy ITSM
2 1 (0.30%) SAP FI
2 1 (0.30%) SAP Oil and Gas
2 1 (0.30%) assyst
2 1 (0.30%) Oracle EBS R12
2 1 (0.30%) Oracle iProcurement
Cloud Services
1 5 (1.50%) SaaS
2 3 (0.90%) Google Apps
3 2 (0.60%) Office 365
Communications & Networking
1 19 (5.69%) LAN
1 19 (5.69%) DHCP
1 19 (5.69%) Internet
2 15 (4.49%) WAN
2 15 (4.49%) TCP/IP
3 13 (3.89%) DNS
4 12 (3.59%) Wireless
5 10 (2.99%) FTP
6 7 (2.10%) VPN
7 4 (1.20%) VoIP
7 4 (1.20%) Intranet
8 2 (0.60%) Network Security
8 2 (0.60%) Cisco IPT
8 2 (0.60%) Firewall
8 2 (0.60%) 3G
9 1 (0.30%) IP Telephony
Database & Business Intelligence
1 3 (0.90%) Oracle Database
2 2 (0.60%) SQL Server
3 1 (0.30%) Oracle Reports
3 1 (0.30%) MS Access
General
1 62 (18.56%) Law
2 48 (14.37%) Finance
3 30 (8.98%) Legal
4 9 (2.69%) Telecoms
5 6 (1.80%) French Language
6 5 (1.50%) Manufacturing
7 4 (1.20%) Retail
7 4 (1.20%) Local Government
7 4 (1.20%) Military
8 3 (0.90%) Banking
8 3 (0.90%) German Language
8 3 (0.90%) Norwegian Language
8 3 (0.90%) Spanish Language
9 2 (0.60%) Swedish Language
9 2 (0.60%) Portuguese Language
9 2 (0.60%) Mandarin Language
9 2 (0.60%) Cantonese Language
9 2 (0.60%) Dutch Language
9 2 (0.60%) Marketing
9 2 (0.60%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.30%) .NET
1 1 (0.30%) ASP.NET Web Forms
Miscellaneous
1 68 (20.36%) Blackberry
2 12 (3.59%) Fat Client
2 12 (3.59%) Thin Client
3 10 (2.99%) iPhone
3 10 (2.99%) Smartphone
3 10 (2.99%) Smartcard
4 9 (2.69%) PDA
4 9 (2.69%) Analytical Skills
5 6 (1.80%) iPad
6 3 (0.90%) NHS
6 3 (0.90%) Client/Server
6 3 (0.90%) Video Conferencing
7 2 (0.60%) Mobile Computing
7 2 (0.60%) Mobile App
7 2 (0.60%) Computer Science
7 2 (0.60%) Data Protection Act
7 2 (0.60%) GIS
8 1 (0.30%) E-Learning
8 1 (0.30%) Management Information System
8 1 (0.30%) Statistics
Operating Systems
1 262 (78.44%) Windows
2 147 (44.01%) Windows 7
3 87 (26.05%) Windows XP
4 25 (7.49%) Windows Server 2008
4 25 (7.49%) Windows Server 2003
5 15 (4.49%) Windows Vista
6 13 (3.89%) Windows 8
7 6 (1.80%) Windows 2000 Server
8 5 (1.50%) Windows 2000
8 5 (1.50%) Apple iOS
8 5 (1.50%) Mac OS
9 4 (1.20%) Android
10 3 (0.90%) AIX
11 1 (0.30%) Linux
11 1 (0.30%) Windows Mobile
11 1 (0.30%) Windows Server 2012
Processes & Methodologies
1 72 (21.56%) ITIL
2 38 (11.38%) Incident Management
3 29 (8.68%) Document Management
4 22 (6.59%) Service Management
5 11 (3.29%) Problem Management
6 9 (2.69%) Service Delivery
7 8 (2.40%) Network Monitoring
7 8 (2.40%) ITSM
8 6 (1.80%) Asset Management
9 5 (1.50%) ERP
10 4 (1.20%) Migration
10 4 (1.20%) CRM
11 3 (0.90%) Configuration Management
11 3 (0.90%) Root Cause Analysis
12 2 (0.60%) Software Distribution
12 2 (0.60%) Data Protection
12 2 (0.60%) Knowledge Management
13 1 (0.30%) Data Analysis
13 1 (0.30%) Logistics
13 1 (0.30%) Security Management
Programming Languages
1 2 (0.60%) PowerShell
1 2 (0.60%) Java
2 1 (0.30%) SQL
2 1 (0.30%) VBA
2 1 (0.30%) C
Qualifications
1 33 (9.88%) Security Cleared
2 27 (8.08%) Microsoft Certification
2 27 (8.08%) SC Cleared
3 21 (6.29%) MCP
4 12 (3.59%) Degree
5 11 (3.29%) A+ Certification
5 11 (3.29%) MCSE
5 11 (3.29%) DV Cleared
6 10 (2.99%) MCDST
6 10 (2.99%) MCITP
7 9 (2.69%) MOS
8 7 (2.10%) CTC Cleared
9 6 (1.80%) ITIL Certification
10 3 (0.90%) ITIL Foundation Certificate
11 2 (0.60%) CCNA
11 2 (0.60%) Cisco Certification
12 1 (0.30%) BC Cleared
Quality Assurance & Compliance
1 37 (11.08%) SLA
2 3 (0.90%) ISO/IEC 20000
System Software
1 160 (47.90%) Active Directory
2 5 (1.50%) VMware Infrastructure
3 2 (0.60%) Firmware
4 1 (0.30%) Citrix Presentation Server
4 1 (0.30%) VMware ESXi
4 1 (0.30%) XenApp
4 1 (0.30%) XenDesktop
4 1 (0.30%) vSphere
Systems Management
1 7 (2.10%) SCCM
2 3 (0.90%) Tivoli
2 3 (0.90%) SCSM
3 2 (0.60%) Norton AntiVirus
4 1 (0.30%) Backup Exec
4 1 (0.30%) DameWare
4 1 (0.30%) WSUS
Vendors
1 123 (36.83%) Microsoft
2 96 (28.74%) Citrix
3 12 (3.59%) VMware
3 12 (3.59%) Reuters
3 12 (3.59%) Bloomberg
4 11 (3.29%) Remedy
5 10 (2.99%) CQG
5 10 (2.99%) Cisco
5 10 (2.99%) Lotus
6 8 (2.40%) Apple
7 7 (2.10%) Adobe
7 7 (2.10%) Altiris
8 5 (1.50%) Oracle
9 4 (1.20%) Symantec
10 3 (0.90%) Interwoven
10 3 (0.90%) HP
10 3 (0.90%) Intel
10 3 (0.90%) Open Text
10 3 (0.90%) Google
10 3 (0.90%) LANDesk
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