The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 515 412 431
Rank change year-on-year
-103 +19
Contract jobs requiring a Help Desk Analyst 94 172 122
As % of all contract IT jobs located in the UK 0.17% 0.32% 0.26%
As % of the Job Titles category 0.18% 0.34% 0.28%
Number of daily rates quoted 33 62 28
Average daily rate
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£140 £135 £120
Average daily rate % change year-on-year
+3.70% +12.50%
90% offered a daily rate of more than £101 £100 £85
10% offered a daily rate of more than £175 £180 £207
UK excluding London average daily rate £138 £135 £109
% change year-on-year
+1.85% +24.13%
Number of hourly rates quoted 36 78 40
Average hourly rate £13.28 £12.50 £12.50
Average hourly rate % change year-on-year
+6.22% -
90% offered a hourly rate of more than £10.63 £11.00 £10.50
10% offered a hourly rate of more than £17.00 £17.50 £18.20
UK excluding London average hourly rate £13.50 £12.50 £11.50
% change year-on-year
+8.00% +8.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51607 50411 43965
As % of all contract IT jobs located in the UK 92.30% 92.36% 92.42%
Number of daily rates quoted 31422 30973 25103
Average daily rate £400 £388 £400
Average daily rate % change year-on-year
+3.22% -3.12%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2048 2023 2174
Average hourly rate £17.22 £17.50 £18.43
Average hourly rate % change year-on-year
-1.60% -5.04%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.50
UK excluding London average hourly rate £16.72 £17.50 £17.50
% change year-on-year
-4.45% -

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 5 May 2015.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 5 May 2015.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -95 86 £140 - 18
London -22 23 £160 +14.28% 3
South East -45 21 £140 -3.44% 3
City of London +11 16 £153 -10.29%
East of England +15 13 £135 - 3
North West -7 10 £150 +7.14% 3
West Midlands -14 10 £130 +20.93% 3
Cambridgeshire +8 7 - -
Birmingham 0 6 - - 1
Scotland -2 6 £104 -1.19% 1
Manchester 0 5 £150 +7.14% 2
Brighton - 5 £140 -
East Sussex - 5 £140 -
Oxfordshire - 5 £130 -
Peterborough +7 4 - -
Surrey 0 4 £140 +40.00%
South West -4 4 £150 +25.00% 1
Essex -5 4 £135 - 1
Cheshire - 4 - - 1
West Yorkshire -5 3 £70 +8.34% 1
Berkshire -14 3 £140 +40.00%
Yorkshire -21 3 £70 +8.34% 2
Egham - 3 £140 -
Burford - 3 £130 -
Cambridge - 3 - -
Devon +4 2 - -
Inverness -1 2 - -
Highlands -4 2 - -
Chelmsford -6 2 £135 -
Basildon -7 2 - -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 5 May 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 171 (74.35%) Windows
2 124 (53.91%) MS Office
3 111 (48.26%) Active Directory
4 105 (45.65%) Microsoft
5 92 (40.00%) Windows 7
6 68 (29.57%) Citrix
7 67 (29.13%) ITIL
8 66 (28.70%) MS Excel
9 60 (26.09%) Windows XP
10 43 (18.70%) Blackberry
11 35 (15.22%) Finance
12 30 (13.04%) LAN
13 27 (11.74%) Law
14 25 (10.87%) WAN
14 25 (10.87%) SLA
15 23 (10.00%) Incident Management
16 22 (9.57%) Microsoft Certification
17 21 (9.13%) MS Exchange
18 19 (8.26%) SharePoint
19 17 (7.39%) Windows Vista
20 16 (6.96%) MCP
20 16 (6.96%) Legal
21 15 (6.52%) Windows Server 2003
22 14 (6.09%) VPN
22 14 (6.09%) PDA
22 14 (6.09%) Document Management
22 14 (6.09%) SCCM
22 14 (6.09%) Windows 8
23 13 (5.65%) DNS
24 12 (5.22%) TCP/IP

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 5 May 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (9.13%) MS Exchange
2 19 (8.26%) SharePoint
3 10 (4.35%) Exchange Server 2010
4 5 (2.17%) Blackberry Enterprise Server
5 3 (1.30%) WorkSite
6 2 (0.87%) IBM Notes
7 1 (0.43%) IIS
7 1 (0.43%) Exchange Server 2003
Applications
1 124 (53.91%) MS Office
2 66 (28.70%) MS Excel
3 1 (0.43%) MS PowerPoint
Business Applications
1 1 (0.43%) SAP FI
1 1 (0.43%) SAP Oil and Gas
1 1 (0.43%) assyst
Cloud Services
1 6 (2.61%) Office 365
2 3 (1.30%) SaaS
2 3 (1.30%) Google Apps
Communications & Networking
1 30 (13.04%) LAN
2 25 (10.87%) WAN
3 14 (6.09%) VPN
4 13 (5.65%) DNS
5 12 (5.22%) Internet
5 12 (5.22%) DHCP
5 12 (5.22%) TCP/IP
6 10 (4.35%) Wireless
7 7 (3.04%) VoIP
8 5 (2.17%) FTP
9 2 (0.87%) Network Security
10 1 (0.43%) Asterisk PBX
10 1 (0.43%) IP Telephony
10 1 (0.43%) Firewall
10 1 (0.43%) HTTP
10 1 (0.43%) Broadband
10 1 (0.43%) PBX
Database & Business Intelligence
1 3 (1.30%) Oracle Database
2 2 (0.87%) SQL Server
General
1 35 (15.22%) Finance
2 27 (11.74%) Law
3 16 (6.96%) Legal
4 8 (3.48%) French Language
5 7 (3.04%) Telecoms
6 6 (2.61%) Local Government
6 6 (2.61%) Manufacturing
7 5 (2.17%) Japanese Language
8 4 (1.74%) Retail
9 3 (1.30%) Advertising
9 3 (1.30%) Banking
10 2 (0.87%) Spanish Language
10 2 (0.87%) German Language
11 1 (0.43%) Investment Banking
11 1 (0.43%) General Ledger
Libraries, Frameworks & Software Standards
1 1 (0.43%) .NET
1 1 (0.43%) COM
1 1 (0.43%) EDI
Miscellaneous
1 43 (18.70%) Blackberry
2 14 (6.09%) PDA
3 11 (4.78%) iPhone
4 10 (4.35%) Analytical Skills
5 9 (3.91%) iPad
6 6 (2.61%) Mobile Computing
7 5 (2.17%) Thin Client
7 5 (2.17%) Smartcard
7 5 (2.17%) Fat Client
7 5 (2.17%) Smartphone
8 3 (1.30%) Management Information System
8 3 (1.30%) Handset
8 3 (1.30%) Statistics
9 2 (0.87%) Computer Science
9 2 (0.87%) Life Science
9 2 (0.87%) Mobile App
9 2 (0.87%) NHS
9 2 (0.87%) Video Conferencing
10 1 (0.43%) BYOD
10 1 (0.43%) EPoS
Operating Systems
1 171 (74.35%) Windows
2 92 (40.00%) Windows 7
3 60 (26.09%) Windows XP
4 17 (7.39%) Windows Vista
5 15 (6.52%) Windows Server 2003
6 14 (6.09%) Windows 8
7 12 (5.22%) Windows 2000 Server
8 10 (4.35%) Windows Server 2008
9 9 (3.91%) Apple iOS
9 9 (3.91%) Android
10 4 (1.74%) Linux
10 4 (1.74%) Mac OS
11 3 (1.30%) UNIX
11 3 (1.30%) AIX
11 3 (1.30%) Windows Mobile
12 2 (0.87%) Windows Server 2012
Processes & Methodologies
1 67 (29.13%) ITIL
2 23 (10.00%) Incident Management
3 14 (6.09%) Document Management
4 12 (5.22%) Service Management
5 7 (3.04%) ITSM
6 6 (2.61%) Service Delivery
7 4 (1.74%) CRM
7 4 (1.74%) Asset Management
8 3 (1.30%) ERP
8 3 (1.30%) B2B
9 2 (0.87%) E-Commerce
9 2 (0.87%) Problem Management
9 2 (0.87%) Service Desk Management
9 2 (0.87%) Network Monitoring
9 2 (0.87%) Line Management
10 1 (0.43%) Data Entry
10 1 (0.43%) ITIL V3
10 1 (0.43%) Root Cause Analysis
10 1 (0.43%) Information Management
10 1 (0.43%) Knowledge Management
Programming Languages
1 3 (1.30%) SQL
2 1 (0.43%) VBA
2 1 (0.43%) PowerShell
Qualifications
1 22 (9.57%) Microsoft Certification
2 16 (6.96%) MCP
3 12 (5.22%) ITIL Certification
3 12 (5.22%) Security Cleared
4 9 (3.91%) MCSE
5 8 (3.48%) A+ Certification
5 8 (3.48%) Degree
6 7 (3.04%) SC Cleared
6 7 (3.04%) MOS
7 6 (2.61%) MCDST
7 6 (2.61%) MCITP
8 5 (2.17%) Cisco Certification
9 4 (1.74%) CCNA
10 3 (1.30%) MCSA
10 3 (1.30%) Network+ Certification
11 2 (0.87%) CTC Cleared
12 1 (0.43%) DV Cleared
12 1 (0.43%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 25 (10.87%) SLA
2 3 (1.30%) ISO/IEC 20000
System Software
1 111 (48.26%) Active Directory
2 3 (1.30%) VMware Infrastructure
3 2 (0.87%) XenApp
3 2 (0.87%) vSphere
4 1 (0.43%) Samba
Systems Management
1 14 (6.09%) SCCM
2 3 (1.30%) Tivoli
3 2 (0.87%) Norton AntiVirus
3 2 (0.87%) SCSM
3 2 (0.87%) AirWatch
4 1 (0.43%) Cisco CUCM
4 1 (0.43%) Backup Exec
4 1 (0.43%) OVSD
Vendors
1 105 (45.65%) Microsoft
2 68 (29.57%) Citrix
3 12 (5.22%) VMware
4 6 (2.61%) Avaya
4 6 (2.61%) Reuters
4 6 (2.61%) Bloomberg
5 5 (2.17%) Remedy
5 5 (2.17%) Cisco
5 5 (2.17%) Apple
5 5 (2.17%) CQG
6 4 (1.74%) Mitel
6 4 (1.74%) Symantec
6 4 (1.74%) HP
6 4 (1.74%) SAP
7 3 (1.30%) Oracle
7 3 (1.30%) Adobe
7 3 (1.30%) Lotus
7 3 (1.30%) Altiris
7 3 (1.30%) ServiceNow
7 3 (1.30%) Google
Birmingham, West Midlands (County)
Network ITR
Rate: 10 to 12.50 per hour GBP
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Rate: £20,000 per annum (pro rota) - 6 months fixed term
Posted: 6 days ago