The first table below looks at the demand for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 416 421 398
Rank change year-on-year
+5 -23
Contract jobs requiring a Help Desk Analyst 174 123 196
As % of all contract IT jobs located in the UK 0.31% 0.26% 0.32%
As % of the Job Titles category 0.33% 0.28% 0.35%
Number of daily rates quoted 63 24 49
Average daily rate £135 £112 £138
Average daily rate % change year-on-year
+20.53% -18.54%
90% offered a daily rate of more than £90 £85 £99
10% offered a daily rate of more than £180 £216 £185
UK excluding London average daily rate £135 £98 £135
% change year-on-year
+38.46% -27.77%
Number of hourly rates quoted 67 47 70
Average hourly rate £13.38 £11.50 £13.00
Average hourly rate % change year-on-year
+16.30% -11.53%
90% offered a hourly rate of more than £11.00 £10.50 £11.50
10% offered a hourly rate of more than £17.50 £17.50 £19.30
UK excluding London average hourly rate £12.50 £11.50 £12.50
% change year-on-year
+8.69% -8.00%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 18 April 2014.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 18 April 2014.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -48 158 £140 +30.23% 29
London +17 68 £140 +9.80% 7
South East +5 41 £145 +12.62% 10
Buckinghamshire -7 17 £145 - 4
City of London 0 16 £171 -4.86%
Milton Keynes -7 15 £145 - 2
Berkshire +1 13 £100 -14.89% 2
South West -16 13 £150 - 2
East of England -37 10 - - 3
East Midlands -2 8 £58 -85.62% 3
Surrey -5 8 £100 - 2
South Wales - 7 £135 -
Wales - 7 £135 -
Yorkshire -17 6 £90 - 1
West Midlands -25 6 £108 - 1
Nottinghamshire +4 5 £58 -85.62% 1
Nottingham +3 5 £58 -85.62% 1
Scotland -5 5 £105 -9.87%
Bristol -8 5 - -
Croydon - 5 £133 -
Essex -35 4 - - 2
Reading - 4 £173 - 2
South Yorkshire - 4 £90 -
Colchester +2 3 - - 1
Cambridgeshire -8 3 - -
Sheffield - 3 £90 -
Norwich +8 2 - -
Norfolk +8 2 - -
West Sussex 0 2 - -
Birmingham -14 2 £108 -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 237 (73.83%) Windows
2 166 (51.71%) MS Office
3 147 (45.79%) Active Directory
4 126 (39.25%) Windows 7
5 122 (38.01%) Microsoft
6 92 (28.66%) MS Excel
6 92 (28.66%) Windows XP
7 88 (27.41%) ITIL
8 60 (18.69%) Citrix
9 48 (14.95%) Finance
10 47 (14.64%) Blackberry
11 27 (8.41%) Law
12 25 (7.79%) Microsoft Certification
12 25 (7.79%) Incident Management
13 22 (6.85%) Windows Server 2008
13 22 (6.85%) SLA
14 20 (6.23%) Security Cleared
15 19 (5.92%) DNS
16 18 (5.61%) TCP/IP
16 18 (5.61%) Document Management
17 16 (4.98%) Service Management
18 15 (4.67%) VPN
18 15 (4.67%) MS PowerPoint
19 14 (4.36%) MS Exchange
20 13 (4.05%) MCP
20 13 (4.05%) NHS
20 13 (4.05%) Legal
20 13 (4.05%) Internet
20 13 (4.05%) Windows Server 2003
20 13 (4.05%) SC Cleared

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (4.36%) MS Exchange
2 10 (3.12%) IBM Notes
2 10 (3.12%) SharePoint
3 8 (2.49%) Blackberry Enterprise Server
4 4 (1.25%) Lync
5 3 (0.93%) Exchange Server 2010
5 3 (0.93%) WorkSite
6 2 (0.62%) SharePoint 2010
7 1 (0.31%) CMS
7 1 (0.31%) CICS
7 1 (0.31%) Documentum
Applications
1 166 (51.71%) MS Office
2 92 (28.66%) MS Excel
3 15 (4.67%) MS PowerPoint
4 3 (0.93%) Spreadsheet
5 1 (0.31%) Acrobat
Business Applications
1 3 (0.93%) Agresso
2 1 (0.31%) SAP FI
2 1 (0.31%) assyst
2 1 (0.31%) Dynamics GP
Cloud Services
1 2 (0.62%) Google Apps
2 1 (0.31%) Office 365
Communications & Networking
1 19 (5.92%) DNS
2 18 (5.61%) TCP/IP
3 15 (4.67%) VPN
4 13 (4.05%) Internet
5 10 (3.12%) LAN
5 10 (3.12%) DHCP
6 9 (2.80%) VoIP
7 8 (2.49%) Wireless
7 8 (2.49%) WAN
8 6 (1.87%) FTP
8 6 (1.87%) Firewall
9 4 (1.25%) ADSL
10 3 (0.93%) Intranet
11 2 (0.62%) Structured Cabling
11 2 (0.62%) IP Telephony
11 2 (0.62%) Ethernet
11 2 (0.62%) CTI
12 1 (0.31%) 3G
12 1 (0.31%) Wi-Fi
12 1 (0.31%) HTTP
Database & Business Intelligence
1 3 (0.93%) EDRMS
2 2 (0.62%) SQL Server
3 1 (0.31%) MS Access
General
1 48 (14.95%) Finance
2 27 (8.41%) Law
3 13 (4.05%) Legal
4 12 (3.74%) French Language
5 8 (2.49%) Banking
5 8 (2.49%) German Language
6 6 (1.87%) Italian Language
6 6 (1.87%) Spanish Language
6 6 (1.87%) Retail
7 5 (1.56%) Telecoms
8 4 (1.25%) Norwegian Language
9 3 (0.93%) Dutch Language
10 2 (0.62%) Local Government
10 2 (0.62%) Portuguese Language
10 2 (0.62%) Swedish Language
10 2 (0.62%) Financial Institution
10 2 (0.62%) Manufacturing
11 1 (0.31%) Advertising
11 1 (0.31%) Military
11 1 (0.31%) Back Office
Miscellaneous
1 47 (14.64%) Blackberry
2 13 (4.05%) NHS
3 5 (1.56%) Thin Client
3 5 (1.56%) EPoS
3 5 (1.56%) Fat Client
4 4 (1.25%) Smartphone
4 4 (1.25%) PDA
4 4 (1.25%) EFT
4 4 (1.25%) Smartcard
5 3 (0.93%) Mainframe
5 3 (0.93%) Client/Server
5 3 (0.93%) Statistics
6 2 (0.62%) Video Conferencing
6 2 (0.62%) iPad
7 1 (0.31%) E-Learning
7 1 (0.31%) Management Information System
7 1 (0.31%) AS400
7 1 (0.31%) iPhone
Operating Systems
1 237 (73.83%) Windows
2 126 (39.25%) Windows 7
3 92 (28.66%) Windows XP
4 22 (6.85%) Windows Server 2008
5 13 (4.05%) Windows Server 2003
6 9 (2.80%) Mac OS X
7 8 (2.49%) Windows 8
8 6 (1.87%) Windows Vista
8 6 (1.87%) Windows 2000
9 3 (0.93%) Windows NT
9 3 (0.93%) Windows 2000 Server
10 2 (0.62%) Apple iOS
10 2 (0.62%) VME
10 2 (0.62%) Windows Mobile
11 1 (0.31%) NetWare
11 1 (0.31%) Linux
11 1 (0.31%) Android
Processes & Methodologies
1 88 (27.41%) ITIL
2 25 (7.79%) Incident Management
3 18 (5.61%) Document Management
4 16 (4.98%) Service Management
5 6 (1.87%) ERP
6 5 (1.56%) ITSM
7 4 (1.25%) Time Management
8 3 (0.93%) Migration
8 3 (0.93%) ITIL V3
9 2 (0.62%) Network Monitoring
9 2 (0.62%) Change Control
9 2 (0.62%) Problem Management
9 2 (0.62%) Business Analysis
9 2 (0.62%) Data Management
9 2 (0.62%) Service Delivery
9 2 (0.62%) Change Management
9 2 (0.62%) Security Management
9 2 (0.62%) Validation
10 1 (0.31%) Workflow
10 1 (0.31%) Risk Management
Programming Languages
1 2 (0.62%) SQL
Qualifications
1 25 (7.79%) Microsoft Certification
2 20 (6.23%) Security Cleared
3 13 (4.05%) MCP
3 13 (4.05%) SC Cleared
4 10 (3.12%) Degree
5 8 (2.49%) MCITP
6 6 (1.87%) MCDST
6 6 (1.87%) MCTS
6 6 (1.87%) MCSA
6 6 (1.87%) A+ Certification
7 5 (1.56%) MCSE
7 5 (1.56%) BC Cleared
8 4 (1.25%) DV Cleared
8 4 (1.25%) ITIL Certification
9 2 (0.62%) MOS
10 1 (0.31%) HNC
10 1 (0.31%) ACTC
10 1 (0.31%) ACSP
Quality Assurance & Compliance
1 22 (6.85%) SLA
2 2 (0.62%) QA
3 1 (0.31%) Sarbanes-Oxley
System Software
1 147 (45.79%) Active Directory
2 3 (0.93%) VMware Infrastructure
3 1 (0.31%) Terminal Server
3 1 (0.31%) Terminal Services
3 1 (0.31%) XenApp
3 1 (0.31%) VMware ESXi
Systems Management
1 8 (2.49%) SCCM
2 5 (1.56%) SCOM
3 1 (0.31%) Norton AntiVirus
3 1 (0.31%) Systems Management Server (SMS)
3 1 (0.31%) Netcool
3 1 (0.31%) OpenView Configuration Management
3 1 (0.31%) MAILsweeper
3 1 (0.31%) Backup Exec
3 1 (0.31%) DameWare
Vendors
1 122 (38.01%) Microsoft
2 60 (18.69%) Citrix
3 10 (3.12%) Lotus
3 10 (3.12%) Adobe
3 10 (3.12%) HP
4 9 (2.80%) Remedy
5 8 (2.49%) Symantec
5 8 (2.49%) VMware
6 6 (1.87%) LANDesk
6 6 (1.87%) CheckPoint
6 6 (1.87%) Cisco
6 6 (1.87%) Reuters
6 6 (1.87%) McAfee
6 6 (1.87%) CQG
7 5 (1.56%) Apple
8 4 (1.25%) SAP
8 4 (1.25%) Bloomberg
9 3 (0.93%) Open Text
9 3 (0.93%) Sun
9 3 (0.93%) Novell
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Reading, Berkshire
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