The first table below looks at the demand for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 421 410 387
Rank change year-on-year
-11 -23
Contract jobs requiring a Help Desk Analyst 168 128 197
As % of all contract IT jobs located in the UK 0.31% 0.27% 0.33%
As % of the Job Titles category 0.33% 0.29% 0.35%
Number of daily rates quoted 63 26 49
Average daily rate £135 £117 £138
Average daily rate % change year-on-year
+15.38% -14.90%
90% offered a daily rate of more than £90 £85 £99
10% offered a daily rate of more than £180 £211 £185
UK excluding London average daily rate £135 £100 £138
% change year-on-year
+35.00% -27.27%
Number of hourly rates quoted 67 48 71
Average hourly rate £13.38 £12.00 £13.00
Average hourly rate % change year-on-year
+11.45% -7.69%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £17.50 £18.00 £19.50
UK excluding London average hourly rate £12.50 £11.50 £12.50
% change year-on-year
+8.69% -8.00%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50313 44084 56073
As % of all contract IT jobs located in the UK 92.17% 92.43% 92.75%
Number of daily rates quoted 30713 25214 30795
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1990 2177 2578
Average hourly rate £17.50 £18.00 £19.00
Average hourly rate % change year-on-year
-2.77% -5.26%
90% offered a hourly rate of more than £11.00 £11.00 £11.25
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 April 2014.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 April 2014.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -18 153 £135 +14.89% 19
London +22 64 £140 +9.80% 2
South East +13 39 £145 +16.00% 3
City of London +14 16 £171 -4.86%
Buckinghamshire -6 16 £145 -
Milton Keynes -10 15 £145 -
Berkshire -4 12 £100 -17.52%
South West -9 12 £158 -
East Midlands -7 9 £58 -85.62% 2
East of England -32 9 - - 7
Surrey -3 8 £100 - 1
West Midlands -27 8 £108 -
Wales - 7 £135 -
South Wales - 7 £135 -
Nottinghamshire +7 6 £58 -85.62% 1
Yorkshire -12 6 £90 -48.57% 1
Nottingham -1 5 £58 -85.62% 1
Bristol -7 5 - -
Scotland -9 5 £105 -9.87%
South Yorkshire +4 4 £90 -48.57%
Essex -26 4 - - 5
Reading - 4 £173 -
Croydon - 4 £133 -
Sheffield -1 3 £90 -48.57%
Cambridgeshire -9 3 - -
Birmingham -11 3 £141 -
Colchester - 3 - - 2
West Sussex -3 2 - -
West Yorkshire -13 2 £64 -
Peterborough -19 2 - -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 April 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 235 (74.60%) Windows
2 163 (51.75%) MS Office
3 145 (46.03%) Active Directory
4 124 (39.37%) Windows 7
5 122 (38.73%) Microsoft
6 88 (27.94%) MS Excel
6 88 (27.94%) Windows XP
7 86 (27.30%) ITIL
8 60 (19.05%) Citrix
9 48 (15.24%) Finance
10 47 (14.92%) Blackberry
11 26 (8.25%) Law
12 25 (7.94%) Incident Management
13 24 (7.62%) Microsoft Certification
14 23 (7.30%) SLA
15 22 (6.98%) Windows Server 2008
16 20 (6.35%) Security Cleared
17 19 (6.03%) DNS
18 18 (5.71%) TCP/IP
18 18 (5.71%) Document Management
19 17 (5.40%) Service Management
20 15 (4.76%) VPN
21 14 (4.44%) MS Exchange
21 14 (4.44%) MS PowerPoint
22 13 (4.13%) SC Cleared
22 13 (4.13%) NHS
22 13 (4.13%) Windows Server 2003
23 12 (3.81%) Internet
23 12 (3.81%) Legal
23 12 (3.81%) MCP

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 April 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (4.44%) MS Exchange
2 11 (3.49%) IBM Notes
3 10 (3.17%) SharePoint
4 8 (2.54%) Blackberry Enterprise Server
5 4 (1.27%) Lync
6 3 (0.95%) Exchange Server 2010
6 3 (0.95%) WorkSite
7 2 (0.63%) SharePoint 2010
8 1 (0.32%) CMS
8 1 (0.32%) Documentum
8 1 (0.32%) CICS
Applications
1 163 (51.75%) MS Office
2 88 (27.94%) MS Excel
3 14 (4.44%) MS PowerPoint
4 3 (0.95%) Spreadsheet
5 1 (0.32%) Acrobat
Business Applications
1 3 (0.95%) Agresso
2 1 (0.32%) SAP FI
2 1 (0.32%) assyst
2 1 (0.32%) Dynamics GP
Cloud Services
1 2 (0.63%) Google Apps
2 1 (0.32%) Office 365
Communications & Networking
1 19 (6.03%) DNS
2 18 (5.71%) TCP/IP
3 15 (4.76%) VPN
4 12 (3.81%) Internet
5 10 (3.17%) DHCP
5 10 (3.17%) LAN
6 9 (2.86%) VoIP
7 8 (2.54%) WAN
7 8 (2.54%) Wireless
8 6 (1.90%) Firewall
8 6 (1.90%) FTP
9 4 (1.27%) ADSL
10 3 (0.95%) Intranet
11 2 (0.63%) Structured Cabling
11 2 (0.63%) IP Telephony
11 2 (0.63%) Ethernet
11 2 (0.63%) CTI
12 1 (0.32%) HTTP
12 1 (0.32%) Bluetooth
12 1 (0.32%) Broadband
Database & Business Intelligence
1 3 (0.95%) EDRMS
2 2 (0.63%) SQL Server
3 1 (0.32%) MS Access
General
1 48 (15.24%) Finance
2 26 (8.25%) Law
3 12 (3.81%) Legal
3 12 (3.81%) French Language
4 8 (2.54%) German Language
5 7 (2.22%) Banking
6 6 (1.90%) Retail
6 6 (1.90%) Italian Language
6 6 (1.90%) Spanish Language
7 5 (1.59%) Telecoms
8 4 (1.27%) Norwegian Language
9 3 (0.95%) Dutch Language
10 2 (0.63%) Financial Institution
10 2 (0.63%) Portuguese Language
10 2 (0.63%) Local Government
10 2 (0.63%) Marketing
10 2 (0.63%) Manufacturing
10 2 (0.63%) Swedish Language
11 1 (0.32%) Advertising
11 1 (0.32%) Military
Miscellaneous
1 47 (14.92%) Blackberry
2 13 (4.13%) NHS
3 5 (1.59%) Thin Client
3 5 (1.59%) Fat Client
4 4 (1.27%) Smartphone
4 4 (1.27%) PDA
4 4 (1.27%) Smartcard
4 4 (1.27%) EPoS
4 4 (1.27%) EFT
5 3 (0.95%) Mainframe
5 3 (0.95%) Statistics
5 3 (0.95%) Client/Server
6 2 (0.63%) iPad
6 2 (0.63%) Video Conferencing
7 1 (0.32%) iPhone
7 1 (0.32%) Management Information System
7 1 (0.32%) AS400
7 1 (0.32%) E-Learning
Operating Systems
1 235 (74.60%) Windows
2 124 (39.37%) Windows 7
3 88 (27.94%) Windows XP
4 22 (6.98%) Windows Server 2008
5 13 (4.13%) Windows Server 2003
6 9 (2.86%) Mac OS X
6 9 (2.86%) Windows 8
7 6 (1.90%) Windows Vista
7 6 (1.90%) Windows 2000
8 3 (0.95%) Windows NT
8 3 (0.95%) Windows 2000 Server
9 2 (0.63%) VME
9 2 (0.63%) Apple iOS
9 2 (0.63%) Windows Mobile
10 1 (0.32%) NetWare
10 1 (0.32%) Linux
10 1 (0.32%) Android
Processes & Methodologies
1 86 (27.30%) ITIL
2 25 (7.94%) Incident Management
3 18 (5.71%) Document Management
4 17 (5.40%) Service Management
5 6 (1.90%) ERP
6 5 (1.59%) ITSM
7 4 (1.27%) Time Management
8 3 (0.95%) Network Monitoring
8 3 (0.95%) ITIL V3
8 3 (0.95%) Migration
9 2 (0.63%) Data Management
9 2 (0.63%) Business Analysis
9 2 (0.63%) Security Management
9 2 (0.63%) Service Delivery
9 2 (0.63%) Change Management
9 2 (0.63%) Change Control
9 2 (0.63%) Problem Management
9 2 (0.63%) Validation
10 1 (0.32%) Data Migration
10 1 (0.32%) Release Management
Programming Languages
1 2 (0.63%) SQL
Qualifications
1 24 (7.62%) Microsoft Certification
2 20 (6.35%) Security Cleared
3 13 (4.13%) SC Cleared
4 12 (3.81%) MCP
5 8 (2.54%) Degree
6 7 (2.22%) MCITP
7 6 (1.90%) MCSA
7 6 (1.90%) MCDST
8 5 (1.59%) MCTS
8 5 (1.59%) MCSE
8 5 (1.59%) A+ Certification
8 5 (1.59%) BC Cleared
8 5 (1.59%) DV Cleared
9 4 (1.27%) ITIL Certification
10 2 (0.63%) MOS
Quality Assurance & Compliance
1 23 (7.30%) SLA
2 2 (0.63%) QA
3 1 (0.32%) Sarbanes-Oxley
System Software
1 145 (46.03%) Active Directory
2 3 (0.95%) VMware Infrastructure
3 1 (0.32%) XenApp
3 1 (0.32%) VMware ESXi
3 1 (0.32%) Terminal Server
3 1 (0.32%) Terminal Services
Systems Management
1 8 (2.54%) SCCM
2 5 (1.59%) SCOM
3 1 (0.32%) Systems Management Server (SMS)
3 1 (0.32%) Netcool
3 1 (0.32%) OpenView Configuration Management
3 1 (0.32%) Norton AntiVirus
3 1 (0.32%) MAILsweeper
3 1 (0.32%) DameWare
3 1 (0.32%) Backup Exec
Vendors
1 122 (38.73%) Microsoft
2 60 (19.05%) Citrix
3 11 (3.49%) Lotus
4 10 (3.17%) Adobe
4 10 (3.17%) HP
5 8 (2.54%) Symantec
5 8 (2.54%) Remedy
6 7 (2.22%) VMware
7 6 (1.90%) McAfee
7 6 (1.90%) CQG
7 6 (1.90%) LANDesk
7 6 (1.90%) Cisco
7 6 (1.90%) CheckPoint
7 6 (1.90%) Reuters
8 4 (1.27%) Bloomberg
8 4 (1.27%) Apple
8 4 (1.27%) SAP
9 3 (0.95%) Sun
9 3 (0.95%) Altiris
9 3 (0.95%) Novell
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Rate: £9.00 - £12.00 per annum
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Basildon, Essex
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Posted: Yesterday
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Rate: From £12 to £13 per hour
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