The first table below looks at the demand for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 392 412 390
Rank change year-on-year
+20 -22
Contract jobs requiring a Help Desk Analyst 186 155 210
As % of all contract IT jobs located in the UK 0.35% 0.30% 0.36%
As % of the Job Titles category 0.38% 0.33% 0.39%
Number of daily rates quoted 67 44 35
Average daily rate
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of your Daily Rate
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£120 £116 £120
Average daily rate % change year-on-year
+3.22% -3.12%
90% offered a daily rate of more than £82 £88 £92
10% offered a daily rate of more than £170 £173 £200
UK excluding London average daily rate £110 £108 £99
% change year-on-year
+1.85% +9.09%
Number of hourly rates quoted 79 69 104
Average hourly rate £14.25 £15.00 £13.00
Average hourly rate % change year-on-year
-5.00% +15.38%
90% offered a hourly rate of more than £9.94 £10.50 £10.50
10% offered a hourly rate of more than £17.00 £20.00 £20.00
UK excluding London average hourly rate £14.50 £13.68 £12.13
% change year-on-year
+6.03% +12.78%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49052 47059 53535
As % of all contract IT jobs located in the UK 92.41% 92.53% 92.50%
Number of daily rates quoted 29837 27513 29708
Average daily rate £399 £400 £388
Average daily rate % change year-on-year
-0.25% +3.22%
90% offered a daily rate of more than £225 £230 £240
10% offered a daily rate of more than £550 £575 £560
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1952 2140 2686
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.25 £17.00 £18.00
% change year-on-year
-4.41% -5.55%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 July 2014.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 July 2014.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 170 £130 +9.47% 25
South East +20 54 £115 -8.00% 3
London +9 44 £163 +30.00% 12
East of England -11 28 £120 +33.33% 1
Essex +9 20 £90 -
City of London +14 16 £165 +7.49% 1
Buckinghamshire +2 15 £160 +60.00% 1
Milton Keynes +9 13 £160 +60.00% 1
East Midlands +2 13 £113 +28.57% 1
Colchester +1 13 - -
North West -19 12 £108 -10.41% 1
Cheshire 0 9 £104 +4.27% 1
Surrey -1 8 £130 +18.18%
South West -24 8 £95 - 4
Nottinghamshire +17 6 - -
West Midlands -10 6 - - 1
Warrington -12 6 - - 1
Guildford - 6 - -
Middlesex - 6 £110 -
Berkshire -1 5 £130 +4.00%
Cambridgeshire -9 5 £150 +76.47%
East Sussex - 5 - -
Brighton - 5 - -
Wiltshire - 5 £95 - 1
Nottingham +14 4 - -
Yorkshire -2 4 £110 -16.34% 1
West Yorkshire +5 3 £110 - 1
Kent +3 3 £110 -
Cheltenham 0 3 £110 -
Manchester -9 3 £130 +8.33%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 July 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 276 (76.24%) Windows
2 200 (55.25%) MS Office
3 182 (50.28%) Active Directory
4 148 (40.88%) Microsoft
5 146 (40.33%) Windows 7
6 120 (33.15%) MS Excel
7 108 (29.83%) Windows XP
8 100 (27.62%) ITIL
9 79 (21.82%) Citrix
10 59 (16.30%) Blackberry
11 47 (12.98%) Law
12 40 (11.05%) Incident Management
13 37 (10.22%) Finance
13 37 (10.22%) SLA
14 35 (9.67%) Windows Server 2008
15 26 (7.18%) Microsoft Certification
16 22 (6.08%) Windows 8
17 21 (5.80%) Security Cleared
17 21 (5.80%) Document Management
17 21 (5.80%) TCP/IP
17 21 (5.80%) MS Exchange
18 20 (5.52%) Legal
18 20 (5.52%) Windows Server 2003
19 19 (5.25%) IBM Notes
19 19 (5.25%) Lotus
20 18 (4.97%) SC Cleared
21 16 (4.42%) Degree
22 15 (4.14%) LAN
22 15 (4.14%) WAN
23 14 (3.87%) HP

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 July 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (5.80%) MS Exchange
2 19 (5.25%) IBM Notes
3 12 (3.31%) SharePoint
4 11 (3.04%) WorkSite
5 5 (1.38%) Blackberry Enterprise Server
5 5 (1.38%) Lync
5 5 (1.38%) Exchange Server 2010
6 2 (0.55%) SharePoint 2010
7 1 (0.28%) CMS
7 1 (0.28%) Exchange Server 2000
Applications
1 200 (55.25%) MS Office
2 120 (33.15%) MS Excel
3 12 (3.31%) MS PowerPoint
4 1 (0.28%) MS Visio
4 1 (0.28%) MS Project
Business Applications
1 2 (0.55%) assyst
2 1 (0.28%) Agresso
2 1 (0.28%) Oracle iProcurement
2 1 (0.28%) Oracle EBS R12
2 1 (0.28%) Remedy ITSM
Cloud Services
1 3 (0.83%) Google Apps
2 1 (0.28%) Office 365
Communications & Networking
1 21 (5.80%) TCP/IP
2 15 (4.14%) LAN
2 15 (4.14%) WAN
3 12 (3.31%) Internet
4 11 (3.04%) VPN
4 11 (3.04%) VoIP
5 10 (2.76%) DNS
5 10 (2.76%) DHCP
6 8 (2.21%) Wireless
7 5 (1.38%) FTP
7 5 (1.38%) Firewall
8 4 (1.10%) IP Telephony
9 3 (0.83%) Intranet
10 2 (0.55%) ADSL
11 1 (0.28%) Bluetooth
11 1 (0.28%) Broadband
11 1 (0.28%) SMTP
11 1 (0.28%) HTTP
11 1 (0.28%) Wi-Fi
11 1 (0.28%) CTI
Database & Business Intelligence
1 4 (1.10%) EDRMS
1 4 (1.10%) SQL Server
2 2 (0.55%) MS Access
3 1 (0.28%) Oracle Reports
General
1 47 (12.98%) Law
2 37 (10.22%) Finance
3 20 (5.52%) Legal
4 11 (3.04%) Norwegian Language
5 8 (2.21%) French Language
6 5 (1.38%) German Language
6 5 (1.38%) Banking
6 5 (1.38%) Military
7 4 (1.10%) Retail
7 4 (1.10%) Telecoms
8 3 (0.83%) Swedish Language
8 3 (0.83%) Portuguese Language
8 3 (0.83%) Dutch Language
9 2 (0.55%) Marketing
9 2 (0.55%) Local Government
9 2 (0.55%) Financial Institution
10 1 (0.28%) Manufacturing
10 1 (0.28%) Advertising
10 1 (0.28%) Publishing
10 1 (0.28%) Automotive
Libraries, Frameworks & Software Standards
1 1 (0.28%) .NET
1 1 (0.28%) ASP.NET Web Forms
Miscellaneous
1 59 (16.30%) Blackberry
2 9 (2.49%) PDA
3 7 (1.93%) NHS
3 7 (1.93%) Thin Client
3 7 (1.93%) Fat Client
4 5 (1.38%) Client/Server
5 4 (1.10%) Mobile Computing
5 4 (1.10%) Smartphone
5 4 (1.10%) Smartcard
6 3 (0.83%) Management Information System
6 3 (0.83%) Mainframe
6 3 (0.83%) Video Conferencing
7 2 (0.55%) iPhone
7 2 (0.55%) iPad
7 2 (0.55%) EPoS
7 2 (0.55%) EFT
8 1 (0.28%) Data Protection Act
8 1 (0.28%) Computer Science
8 1 (0.28%) E-Learning
Operating Systems
1 276 (76.24%) Windows
2 146 (40.33%) Windows 7
3 108 (29.83%) Windows XP
4 35 (9.67%) Windows Server 2008
5 22 (6.08%) Windows 8
6 20 (5.52%) Windows Server 2003
7 8 (2.21%) Windows Vista
8 7 (1.93%) Windows 2000
9 5 (1.38%) Mac OS X
10 3 (0.83%) Windows 2000 Server
11 2 (0.55%) VME
11 2 (0.55%) Windows Mobile
11 2 (0.55%) Linux
11 2 (0.55%) Windows NT
Processes & Methodologies
1 100 (27.62%) ITIL
2 40 (11.05%) Incident Management
3 21 (5.80%) Document Management
4 11 (3.04%) Service Management
5 9 (2.49%) Problem Management
5 9 (2.49%) Network Monitoring
6 7 (1.93%) ITSM
7 6 (1.66%) ERP
8 5 (1.38%) Service Delivery
9 4 (1.10%) ITIL V3
9 4 (1.10%) Change Management
9 4 (1.10%) Migration
10 3 (0.83%) Risk Management
10 3 (0.83%) Data Management
10 3 (0.83%) Time Management
11 2 (0.55%) Root Cause Analysis
11 2 (0.55%) Change Control
11 2 (0.55%) Business Analysis
11 2 (0.55%) Data Analysis
11 2 (0.55%) Configuration Management
Programming Languages
1 2 (0.55%) SQL
Qualifications
1 26 (7.18%) Microsoft Certification
2 21 (5.80%) Security Cleared
3 18 (4.97%) SC Cleared
4 16 (4.42%) Degree
5 13 (3.59%) MCP
6 12 (3.31%) DV Cleared
7 8 (2.21%) MCITP
8 7 (1.93%) MCSE
9 6 (1.66%) MOS
9 6 (1.66%) MCDST
9 6 (1.66%) ITIL Certification
10 5 (1.38%) CCNA
10 5 (1.38%) Cisco Certification
10 5 (1.38%) A+ Certification
10 5 (1.38%) MCSA
10 5 (1.38%) ITIL Foundation Certificate
11 4 (1.10%) MCTS
Quality Assurance & Compliance
1 37 (10.22%) SLA
2 2 (0.55%) QA
3 1 (0.28%) Sarbanes-Oxley
System Software
1 182 (50.28%) Active Directory
2 5 (1.38%) VMware Infrastructure
3 3 (0.83%) VMware ESXi
4 2 (0.55%) XenApp
5 1 (0.28%) Terminal Server
5 1 (0.28%) XenDesktop
5 1 (0.28%) Citrix Presentation Server
Systems Management
1 8 (2.21%) SCCM
2 6 (1.66%) OpenView
3 5 (1.38%) SCOM
4 4 (1.10%) Systems Management Server (SMS)
5 2 (0.55%) DameWare
6 1 (0.28%) Netcool
6 1 (0.28%) OpenView Configuration Management
6 1 (0.28%) Norton AntiVirus
6 1 (0.28%) WSUS
6 1 (0.28%) OVSD
Vendors
1 148 (40.88%) Microsoft
2 79 (21.82%) Citrix
3 19 (5.25%) Lotus
4 14 (3.87%) HP
5 12 (3.31%) VMware
5 12 (3.31%) Adobe
6 8 (2.21%) Symantec
6 8 (2.21%) McAfee
7 7 (1.93%) CQG
7 7 (1.93%) Reuters
8 5 (1.38%) Bloomberg
8 5 (1.38%) Remedy
8 5 (1.38%) CheckPoint
9 4 (1.10%) LANDesk
9 4 (1.10%) Cisco
10 3 (0.83%) Apple
10 3 (0.83%) Interwoven
10 3 (0.83%) Google
10 3 (0.83%) Altiris
11 2 (0.55%) Palantir
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