The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 428 428 379
Rank change year-on-year
0 -49
Contract jobs requiring a Help Desk Analyst 179 156 213
As % of all contract IT jobs located in the UK 0.32% 0.29% 0.37%
As % of the Job Titles category 0.34% 0.31% 0.40%
Number of daily rates quoted 70 39 43
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£135 £115 £123
Average daily rate % change year-on-year
+17.39% -6.12%
90% offered a daily rate of more than £95 £90 £91
10% offered a daily rate of more than £190 £178 £196
UK excluding London average daily rate £110 £100 £99
% change year-on-year
+10.00% +1.01%
Number of hourly rates quoted 66 80 90
Average hourly rate £12.80 £15.00 £13.00
Average hourly rate % change year-on-year
-14.66% +15.38%
90% offered a hourly rate of more than £9.94 £10.50 £10.00
10% offered a hourly rate of more than £17.10 £20.00 £18.24
UK excluding London average hourly rate £12.75 £13.00 £12.50
% change year-on-year
-1.92% +4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52060 49526 53775
As % of all contract IT jobs located in the UK 92.09% 92.75% 92.84%
Number of daily rates quoted 31607 29426 30210
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £233
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2009 2143 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 1 September 2014.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 1 September 2014.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 167 £145 +20.83% 32
London -11 52 £164 +21.29% 13
South East +21 51 £110 +10.00% 7
East of England -18 20 £150 +66.66% 5
City of London +5 16 £170 +18.88% 2
North West -3 13 £119 +19.34% 1
Essex -1 12 - - 2
East Midlands +9 11 £150 +71.42% 1
Surrey +8 10 £130 +18.18% 4
Buckinghamshire +9 9 £160 +60.00%
Milton Keynes +3 9 £160 +60.00%
Cheshire +10 8 £89 -10.80% 1
West Midlands -8 7 - - 1
Middlesex - 7 £110 -
East Sussex - 7 - -
Brighton - 7 - -
Yorkshire +7 6 £110 -16.34% 2
Hampshire -13 6 £110 - 1
South West -43 6 £95 - 2
Guildford - 6 - -
West Sussex +2 5 - -
Warrington -3 5 £70 - 1
Worthing -3 5 - -
Cambridgeshire -12 4 £150 +76.47% 2
Manchester -13 4 £165 -
West Yorkshire - 4 £110 - 2
Wales - 4 £135 - 1
South Wales - 4 £135 - 1
Leicestershire +8 3 - -
Hertfordshire - 3 £85 - 1

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 1 September 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 270 (76.92%) Windows
2 187 (53.28%) MS Office
3 183 (52.14%) Active Directory
4 141 (40.17%) Microsoft
5 134 (38.18%) Windows 7
6 113 (32.19%) MS Excel
7 108 (30.77%) Windows XP
8 79 (22.51%) ITIL
9 74 (21.08%) Citrix
10 56 (15.95%) Law
11 54 (15.38%) Blackberry
12 43 (12.25%) Incident Management
13 36 (10.26%) SLA
14 33 (9.40%) Finance
15 30 (8.55%) Windows Server 2008
16 23 (6.55%) Legal
16 23 (6.55%) MS Exchange
17 22 (6.27%) Security Cleared
18 21 (5.98%) Document Management
18 21 (5.98%) Windows 8
18 21 (5.98%) Microsoft Certification
19 18 (5.13%) Lotus
19 18 (5.13%) IBM Notes
19 18 (5.13%) SC Cleared
20 17 (4.84%) Windows Server 2003
21 16 (4.56%) TCP/IP
22 15 (4.27%) LAN
22 15 (4.27%) WorkSite
23 14 (3.99%) Degree
23 14 (3.99%) Adobe

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 1 September 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (6.55%) MS Exchange
2 18 (5.13%) IBM Notes
3 15 (4.27%) WorkSite
4 6 (1.71%) SharePoint
5 5 (1.42%) Lync
5 5 (1.42%) Exchange Server 2010
6 1 (0.28%) Exchange Server 2013
6 1 (0.28%) Blackberry Enterprise Server
6 1 (0.28%) CMS
6 1 (0.28%) Exchange Server 2000
Applications
1 187 (53.28%) MS Office
2 113 (32.19%) MS Excel
3 8 (2.28%) MS PowerPoint
4 2 (0.57%) Acrobat
5 1 (0.28%) InDesign
5 1 (0.28%) MS Visio
5 1 (0.28%) Photoshop
5 1 (0.28%) MS Project
Business Applications
1 3 (0.85%) Remedy ITSM
2 1 (0.28%) Oracle EBS R12
2 1 (0.28%) Oracle iProcurement
2 1 (0.28%) assyst
Cloud Services
1 3 (0.85%) Google Apps
2 1 (0.28%) SaaS
Communications & Networking
1 16 (4.56%) TCP/IP
2 15 (4.27%) LAN
3 12 (3.42%) WAN
4 11 (3.13%) Internet
5 7 (1.99%) DHCP
5 7 (1.99%) VoIP
5 7 (1.99%) VPN
6 6 (1.71%) Firewall
7 5 (1.42%) Wireless
7 5 (1.42%) Intranet
8 3 (0.85%) 3G
8 3 (0.85%) IP Telephony
8 3 (0.85%) DNS
8 3 (0.85%) FTP
9 2 (0.57%) ADSL
10 1 (0.28%) Bluetooth
10 1 (0.28%) Broadband
10 1 (0.28%) HTTP
10 1 (0.28%) SMTP
10 1 (0.28%) CTI
Database & Business Intelligence
1 3 (0.85%) EDRMS
2 2 (0.57%) SQL Server
2 2 (0.57%) MS Access
3 1 (0.28%) Oracle Reports
3 1 (0.28%) Oracle Database
General
1 56 (15.95%) Law
2 33 (9.40%) Finance
3 23 (6.55%) Legal
4 11 (3.13%) Norwegian Language
5 7 (1.99%) French Language
6 6 (1.71%) Banking
7 5 (1.42%) Retail
7 5 (1.42%) Telecoms
8 4 (1.14%) Military
8 4 (1.14%) German Language
9 3 (0.85%) Portuguese Language
9 3 (0.85%) Swedish Language
9 3 (0.85%) Dutch Language
10 2 (0.57%) Marketing
10 2 (0.57%) Mandarin Language
10 2 (0.57%) Cantonese Language
10 2 (0.57%) Back Office
10 2 (0.57%) Financial Institution
11 1 (0.28%) Front Office
11 1 (0.28%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.28%) .NET
1 1 (0.28%) ASP.NET Web Forms
Miscellaneous
1 54 (15.38%) Blackberry
2 9 (2.56%) PDA
3 6 (1.71%) Video Conferencing
3 6 (1.71%) NHS
4 4 (1.14%) Thin Client
4 4 (1.14%) Fat Client
4 4 (1.14%) Mobile Computing
5 3 (0.85%) iPhone
5 3 (0.85%) Management Information System
5 3 (0.85%) Client/Server
6 2 (0.57%) EPoS
6 2 (0.57%) EFT
6 2 (0.57%) Firmware
6 2 (0.57%) Smartcard
6 2 (0.57%) E-Learning
6 2 (0.57%) Smartphone
6 2 (0.57%) iPad
7 1 (0.28%) Data Protection Act
7 1 (0.28%) Computer Science
7 1 (0.28%) Mainframe
Operating Systems
1 270 (76.92%) Windows
2 134 (38.18%) Windows 7
3 108 (30.77%) Windows XP
4 30 (8.55%) Windows Server 2008
5 21 (5.98%) Windows 8
6 17 (4.84%) Windows Server 2003
7 8 (2.28%) Windows 2000
8 6 (1.71%) Windows Vista
9 2 (0.57%) Linux
9 2 (0.57%) Windows 2000 Server
9 2 (0.57%) Windows NT
9 2 (0.57%) Windows Mobile
9 2 (0.57%) Mac OS X
10 1 (0.28%) AIX
10 1 (0.28%) Apple iOS
Processes & Methodologies
1 79 (22.51%) ITIL
2 43 (12.25%) Incident Management
3 21 (5.98%) Document Management
4 11 (3.13%) Problem Management
4 11 (3.13%) Service Management
5 9 (2.56%) Network Monitoring
6 7 (1.99%) ITSM
7 6 (1.71%) Migration
8 5 (1.42%) Service Delivery
8 5 (1.42%) ERP
9 3 (0.85%) Change Management
9 3 (0.85%) Risk Management
9 3 (0.85%) ITIL V3
10 2 (0.57%) Root Cause Analysis
10 2 (0.57%) Time Management
10 2 (0.57%) Configuration Management
10 2 (0.57%) Software Distribution
10 2 (0.57%) Data Analysis
10 2 (0.57%) Workflow
10 2 (0.57%) Asset Management
Programming Languages
1 2 (0.57%) Java
2 1 (0.28%) SQL
Qualifications
1 22 (6.27%) Security Cleared
2 21 (5.98%) Microsoft Certification
3 18 (5.13%) SC Cleared
4 14 (3.99%) Degree
5 12 (3.42%) DV Cleared
6 9 (2.56%) MOS
6 9 (2.56%) MCP
7 6 (1.71%) MCSE
7 6 (1.71%) CCNA
7 6 (1.71%) Cisco Certification
7 6 (1.71%) MCITP
8 4 (1.14%) ITIL Certification
8 4 (1.14%) MCDST
9 3 (0.85%) A+ Certification
9 3 (0.85%) MCSA
9 3 (0.85%) ITIL Foundation Certificate
10 1 (0.28%) BC Cleared
10 1 (0.28%) MCTS
Quality Assurance & Compliance
1 36 (10.26%) SLA
2 1 (0.28%) Sarbanes-Oxley
2 1 (0.28%) ISO/IEC 20000
System Software
1 183 (52.14%) Active Directory
2 4 (1.14%) VMware Infrastructure
3 2 (0.57%) XenApp
3 2 (0.57%) VMware ESXi
4 1 (0.28%) XenDesktop
4 1 (0.28%) Citrix Presentation Server
Systems Management
1 6 (1.71%) OpenView
1 6 (1.71%) SCCM
2 4 (1.14%) Systems Management Server (SMS)
3 3 (0.85%) SCOM
4 1 (0.28%) Tivoli
4 1 (0.28%) Norton AntiVirus
4 1 (0.28%) DameWare
4 1 (0.28%) Backup Exec
4 1 (0.28%) OVSD
4 1 (0.28%) WSUS
Vendors
1 141 (40.17%) Microsoft
2 74 (21.08%) Citrix
3 18 (5.13%) Lotus
4 14 (3.99%) Adobe
5 10 (2.85%) HP
6 9 (2.56%) Remedy
6 9 (2.56%) VMware
7 7 (1.99%) Cisco
8 6 (1.71%) McAfee
8 6 (1.71%) Altiris
8 6 (1.71%) Symantec
9 5 (1.42%) CQG
9 5 (1.42%) LANDesk
9 5 (1.42%) Reuters
10 4 (1.14%) Interwoven
11 3 (0.85%) Oracle
11 3 (0.85%) Bloomberg
11 3 (0.85%) Sophos
11 3 (0.85%) CheckPoint
11 3 (0.85%) Google
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 9 hours ago
Surrey
Informatiq Consulting
Rate: £20000 - £25000 per annum
Posted: 2 days ago
Dartford, Kent
Remit Resources
Rate: £16000 - £19000 per annum + Training
Posted: 2 days ago
Warrington
Interquest - Korus Group - Brighton
Posted: 9 days ago
Kidlington
Reed Technology - UK Posting Account
Rate: £13 - £13.70 per annum
Posted: 19 days ago