The statistics below represent IT contracts advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK
Rank 505 535 467
Rank change year-on-year
+30 -68
Contract jobs requiring a Help Desk Analyst 96 101 156
As % of all contract IT jobs located in the UK 0.21% 0.20% 0.30%
As % of the Job Titles category 0.22% 0.21% 0.31%
Number of daily rates quoted 45 34 74
Median daily rate £145 £118 £140
Median daily rate % change year-on-year
+23.40% -16.07%
90% offered a daily rate of more than £90 £88 £100
10% offered a daily rate of more than £192 £243 £177
UK excluding London median daily rate £125 £115 £135
% change year-on-year
+8.69% -14.81%
Number of hourly rates quoted 27 45 61
Median hourly rate £14.00 £15.00 £13.06
Median hourly rate % change year-on-year
-6.66% +14.89%
90% offered a hourly rate of more than £10.00 £10.70 £10.75
10% offered a hourly rate of more than £17.50 £16.50 £16.50
UK excluding London median hourly rate £12.86 £15.00 £13.15
% change year-on-year
-14.25% +14.04%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
43101 48634 49624
As % of all contract IT jobs located in the UK 94.73% 95.01% 94.74%
Number of daily rates quoted 28143 31310 30515
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1546 1624 1914
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.25 £11.25 £11.00
10% offered a hourly rate of more than £47.50 £49.50 £41.50
UK excluding London median hourly rate £17.50 £18.48 £16.85
% change year-on-year
-5.27% +9.64%

Help Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 February 2017.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 February 2017.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 86 £165 +10.00% 18
London +26 33 £175 +34.61% 6
West Midlands +14 11 £183 +110.07% 2
East of England -13 11 £163 +20.37% 1
South West +6 8 - -
Yorkshire +23 7 £130 - 2
South East +1 7 £120 -44.82% 4
West Yorkshire +18 6 £130 - 2
Leeds +7 6 £130 -
City of London +3 6 £181 +57.60% 1
East Midlands +5 5 £100 - 2
Essex -14 5 £155 -
Swindon - 5 - -
Wiltshire - 5 - -
Edinburgh +25 4 £115 +2.22%
Scotland +20 4 £115 +15.28%
Berkshire +14 4 £105 -40.00%
Coventry -3 4 - -
Hertfordshire -4 4 - - 1
North West +13 3 £133 -11.66% 1
Nottingham - 3 - -
St Albans - 3 - - 1
Southend-on-Sea - 3 £155 -
Dudley - 3 - -
Nottinghamshire - 3 - -
Warwickshire - 3 £183 -
Manchester +7 2 £133 -29.33% 1
Colchester -8 2 - -
Bristol - 2 - -
Bracknell - 2 - -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 February 2017, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 149 (64.78%) Windows
2 132 (57.39%) Active Directory
3 116 (50.43%) MS Office
4 105 (45.65%) Microsoft
5 74 (32.17%) Windows 7
6 59 (25.65%) MS Excel
7 47 (20.43%) ITIL
8 39 (16.96%) Incident Management
9 32 (13.91%) Citrix
10 25 (10.87%) Windows 10
10 25 (10.87%) Law
11 23 (10.00%) MS Exchange
11 23 (10.00%) Windows 8
12 20 (8.70%) DHCP
12 20 (8.70%) DNS
12 20 (8.70%) Legal
13 19 (8.26%) Data Centre
14 18 (7.83%) Service Management
15 17 (7.39%) Finance
15 17 (7.39%) Blackberry
15 17 (7.39%) Microsoft Certification
15 17 (7.39%) TCP/IP
16 16 (6.96%) Analytical Skills
16 16 (6.96%) PDA
17 15 (6.52%) MCDST
17 15 (6.52%) SLA
18 13 (5.65%) Billing
19 11 (4.78%) MOS
20 10 (4.35%) Windows XP
21 9 (3.91%) Remedy

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (10.00%) MS Exchange
2 5 (2.17%) IBM Notes
2 5 (2.17%) SharePoint
3 4 (1.74%) Skype for Business
4 2 (0.87%) Blackberry Enterprise Server
4 2 (0.87%) SharePoint 2013
5 1 (0.43%) CMS
5 1 (0.43%) Exchange Server 2007
Applications
1 116 (50.43%) MS Office
2 59 (25.65%) MS Excel
3 5 (2.17%) MS PowerPoint
4 1 (0.43%) Acrobat
4 1 (0.43%) Adobe Illustrator
4 1 (0.43%) Photoshop
Business Applications
1 3 (1.30%) Dynamics CRM
2 2 (0.87%) SAP Oil and Gas
3 1 (0.43%) Dynamics NAV
3 1 (0.43%) SAP CO
3 1 (0.43%) SAP FI
3 1 (0.43%) SAP FI/CO
Cloud Services
1 8 (3.48%) Office 365
2 2 (0.87%) G Suite
3 1 (0.43%) Adobe Creative Cloud
3 1 (0.43%) Google Drive
Communications & Networking
1 20 (8.70%) DHCP
1 20 (8.70%) DNS
2 17 (7.39%) TCP/IP
3 8 (3.48%) VPN
3 8 (3.48%) Wi-Fi
4 5 (2.17%) Internet
4 5 (2.17%) LAN
5 4 (1.74%) WAN
6 3 (1.30%) Skype
6 3 (1.30%) Telepresence
7 2 (0.87%) Firewall
7 2 (0.87%) LDAP
8 1 (0.43%) Ethernet
8 1 (0.43%) HTTPS
8 1 (0.43%) Intranet
8 1 (0.43%) Remote Desktop
Database & Business Intelligence
1 2 (0.87%) SQL Server
2 1 (0.43%) BusinessObjects
2 1 (0.43%) BusinessObjects Business Intelligence
2 1 (0.43%) Essbase
2 1 (0.43%) MS Access
Development Applications
1 2 (0.87%) JIRA
2 1 (0.43%) Redmine
General
1 25 (10.87%) Law
2 20 (8.70%) Legal
3 17 (7.39%) Finance
4 13 (5.65%) Billing
5 6 (2.61%) Advertising
5 6 (2.61%) Telecoms
6 4 (1.74%) Marketing
7 3 (1.30%) Electronics
7 3 (1.30%) French Language
8 2 (0.87%) Manufacturing
8 2 (0.87%) Pharmaceutical
8 2 (0.87%) Publishing
8 2 (0.87%) Retail
8 2 (0.87%) Spanish Language
9 1 (0.43%) Banking
9 1 (0.43%) Dutch Language
9 1 (0.43%) Finnish Language
9 1 (0.43%) German Language
9 1 (0.43%) Italian Language
9 1 (0.43%) Military
Libraries, Frameworks & Software Standards
1 1 (0.43%) J2EE
1 1 (0.43%) Series 60
Miscellaneous
1 19 (8.26%) Data Centre
2 17 (7.39%) Blackberry
3 16 (6.96%) Analytical Skills
3 16 (6.96%) PDA
4 8 (3.48%) iPhone
5 7 (3.04%) CMDB
6 5 (2.17%) EPoS
7 4 (1.74%) iPad
7 4 (1.74%) Video Conferencing
8 3 (1.30%) Driving Licence
8 3 (1.30%) Wiki
9 2 (0.87%) Computer Science
9 2 (0.87%) Management Information System
10 1 (0.43%) Client/Server
10 1 (0.43%) Fat Client
10 1 (0.43%) Mainframe
10 1 (0.43%) NHS
10 1 (0.43%) Smartphone
10 1 (0.43%) Thin Client
10 1 (0.43%) VLE
Operating Systems
1 149 (64.78%) Windows
2 74 (32.17%) Windows 7
3 25 (10.87%) Windows 10
4 23 (10.00%) Windows 8
5 10 (4.35%) Windows XP
6 4 (1.74%) Windows Server
7 3 (1.30%) Apple iOS
7 3 (1.30%) Windows 2000
8 2 (0.87%) Android
8 2 (0.87%) Mac OS X
8 2 (0.87%) Windows Server 2003
8 2 (0.87%) Windows Server 2008
8 2 (0.87%) Windows Vista
9 1 (0.43%) Linux
9 1 (0.43%) Windows Mobile
9 1 (0.43%) Windows NT
Processes & Methodologies
1 47 (20.43%) ITIL
2 39 (16.96%) Incident Management
3 18 (7.83%) Service Management
4 6 (2.61%) CRM
4 6 (2.61%) ITSM
5 5 (2.17%) Asset Management
6 4 (1.74%) Change Management
6 4 (1.74%) Service Delivery
7 3 (1.30%) Customer Engagement
7 3 (1.30%) Data Centre Operations
7 3 (1.30%) Issue Tracking
7 3 (1.30%) ITIL V2
7 3 (1.30%) Problem Management
7 3 (1.30%) Stakeholder Management
7 3 (1.30%) Time Management
8 2 (0.87%) Continuous Improvement
8 2 (0.87%) Digital Marketing
8 2 (0.87%) Network Management
8 2 (0.87%) Programme Management
8 2 (0.87%) Software Licensing
Programming Languages
1 3 (1.30%) SQL
2 1 (0.43%) COBOL
2 1 (0.43%) VB
Qualifications
1 17 (7.39%) Microsoft Certification
2 15 (6.52%) MCDST
3 11 (4.78%) MOS
4 7 (3.04%) Degree
5 6 (2.61%) Security Cleared
6 4 (1.74%) ITIL Certification
6 4 (1.74%) SC Cleared
7 3 (1.30%) MCP
8 2 (0.87%) CCNA
8 2 (0.87%) Cisco Certification
8 2 (0.87%) MCITP
9 1 (0.43%) A+ Certification
9 1 (0.43%) ITIL Foundation Certificate
9 1 (0.43%) MCSE
Quality Assurance & Compliance
1 15 (6.52%) SLA
2 2 (0.87%) Disclosure Scotland
System Software
1 132 (57.39%) Active Directory
2 2 (0.87%) VMware Infrastructure
2 2 (0.87%) XenDesktop
3 1 (0.43%) BitLocker
3 1 (0.43%) Hyper-V
3 1 (0.43%) Microsoft Virtual Server
3 1 (0.43%) Virtual Servers
3 1 (0.43%) XenApp
Systems Management
1 5 (2.17%) SCCM
2 1 (0.43%) BMC Marimba
2 1 (0.43%) DameWare
Vendors
1 105 (45.65%) Microsoft
2 32 (13.91%) Citrix
3 9 (3.91%) Remedy
4 8 (3.48%) ServiceNow
5 7 (3.04%) Apple
6 5 (2.17%) LANDesk
6 5 (2.17%) Lotus
6 5 (2.17%) Sun
7 4 (1.74%) Cisco
7 4 (1.74%) SAP
7 4 (1.74%) VMware
8 3 (1.30%) Google
8 3 (1.30%) IBM
9 2 (0.87%) Adobe
9 2 (0.87%) HP
9 2 (0.87%) Mitel
10 1 (0.43%) Huawei
10 1 (0.43%) NETGEAR
10 1 (0.43%) SolarWinds
10 1 (0.43%) Sophos
St. Albans, Hertfordshire
Latcom Ltd
Rate: From £10 to £11 per hour
Posted: 3 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £95.00 - £120.00 per day
Posted: 6 days ago
Manchester, Lancashire
Searchability
Rate: £11 - £14 per hour
Posted: 6 days ago