The first table below looks at the demand for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 421 415 381
Rank change year-on-year
-6 -34
Contract jobs requiring a Help Desk Analyst 185 150 209
As % of all contract IT jobs located in the UK 0.34% 0.29% 0.36%
As % of the Job Titles category 0.37% 0.32% 0.39%
Number of daily rates quoted 70 42 34
Average daily rate
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of your Daily Rate
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£120 £114 £120
Average daily rate % change year-on-year
+5.49% -5.20%
90% offered a daily rate of more than £75 £88 £95
10% offered a daily rate of more than £170 £174 £200
UK excluding London average daily rate £110 £108 £99
% change year-on-year
+1.85% +9.09%
Number of hourly rates quoted 74 66 104
Average hourly rate £14.50 £15.00 £13.00
Average hourly rate % change year-on-year
-3.33% +15.38%
90% offered a hourly rate of more than £9.94 £10.50 £10.00
10% offered a hourly rate of more than £17.00 £20.00 £20.00
UK excluding London average hourly rate £14.50 £13.35 £12.25
% change year-on-year
+8.61% +8.97%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50489 47277 53592
As % of all contract IT jobs located in the UK 92.35% 92.50% 92.50%
Number of daily rates quoted 30654 27660 29863
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £235 £238
10% offered a daily rate of more than £550 £575 £567
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2004 2139 2724
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 28 July 2014.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 28 July 2014.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 169 £130 +11.82% 31
South East +6 54 £115 -5.15% 8
London +7 45 £163 +30.00% 12
East of England -22 24 £120 +33.33% 1
Essex +2 16 £90 -
City of London -1 15 £165 +7.49% 1
Buckinghamshire +2 14 £160 +60.00%
North West -15 14 £104 -13.54% 2
East Midlands +5 12 £113 +28.57% 1
Milton Keynes +2 12 £160 +60.00%
Cheshire +7 11 £100 +0.50% 2
Surrey +2 8 £130 +18.18%
South West -27 8 £95 - 2
Warrington -10 7 £70 - 1
Middlesex - 7 £110 -
West Midlands -8 6 - - 3
East Sussex - 6 - - 5
Guildford - 6 - -
Brighton - 6 - - 3
Nottinghamshire +18 5 - -
Yorkshire +2 5 £110 -16.34% 1
Cambridgeshire -11 5 £150 +76.47%
Wiltshire - 5 £95 - 1
West Yorkshire +6 4 £110 - 1
Berkshire +4 4 £130 +4.00% 1
Nottingham +11 3 - -
Kent +3 3 £110 -
Cheltenham -1 3 £110 -
Hampshire -11 3 £120 - 1
Gloucestershire -13 3 £110 -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 28 July 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 274 (76.32%) Windows
2 195 (54.32%) MS Office
3 181 (50.42%) Active Directory
4 146 (40.67%) Windows 7
4 146 (40.67%) Microsoft
5 116 (32.31%) MS Excel
6 107 (29.81%) Windows XP
7 95 (26.46%) ITIL
8 78 (21.73%) Citrix
9 57 (15.88%) Blackberry
10 47 (13.09%) Law
11 40 (11.14%) Incident Management
12 37 (10.31%) Finance
13 36 (10.03%) SLA
14 35 (9.75%) Windows Server 2008
15 26 (7.24%) Microsoft Certification
16 21 (5.85%) Security Cleared
16 21 (5.85%) Windows 8
17 20 (5.57%) Document Management
17 20 (5.57%) Windows Server 2003
17 20 (5.57%) TCP/IP
17 20 (5.57%) MS Exchange
18 19 (5.29%) IBM Notes
18 19 (5.29%) Lotus
18 19 (5.29%) Legal
19 18 (5.01%) SC Cleared
20 16 (4.46%) Degree
21 14 (3.90%) HP
21 14 (3.90%) LAN
21 14 (3.90%) WAN

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 28 July 2014, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (5.57%) MS Exchange
2 19 (5.29%) IBM Notes
3 12 (3.34%) WorkSite
4 11 (3.06%) SharePoint
5 5 (1.39%) Lync
5 5 (1.39%) Exchange Server 2010
6 4 (1.11%) Blackberry Enterprise Server
7 1 (0.28%) CMS
7 1 (0.28%) Exchange Server 2000
7 1 (0.28%) SharePoint 2010
Applications
1 195 (54.32%) MS Office
2 116 (32.31%) MS Excel
3 11 (3.06%) MS PowerPoint
4 1 (0.28%) MS Project
4 1 (0.28%) MS Visio
Business Applications
1 2 (0.56%) assyst
2 1 (0.28%) Remedy ITSM
2 1 (0.28%) Oracle EBS R12
2 1 (0.28%) Oracle iProcurement
2 1 (0.28%) Agresso
Cloud Services
1 3 (0.84%) Google Apps
2 1 (0.28%) Office 365
Communications & Networking
1 20 (5.57%) TCP/IP
2 14 (3.90%) LAN
2 14 (3.90%) WAN
3 11 (3.06%) VoIP
3 11 (3.06%) Internet
4 10 (2.79%) VPN
5 9 (2.51%) DNS
5 9 (2.51%) DHCP
6 8 (2.23%) Wireless
7 5 (1.39%) FTP
8 4 (1.11%) Firewall
8 4 (1.11%) IP Telephony
9 3 (0.84%) Intranet
10 2 (0.56%) ADSL
11 1 (0.28%) Bluetooth
11 1 (0.28%) Broadband
11 1 (0.28%) HTTP
11 1 (0.28%) SMTP
11 1 (0.28%) Wi-Fi
11 1 (0.28%) 3G
Database & Business Intelligence
1 4 (1.11%) SQL Server
1 4 (1.11%) EDRMS
2 2 (0.56%) MS Access
3 1 (0.28%) Oracle Reports
General
1 47 (13.09%) Law
2 37 (10.31%) Finance
3 19 (5.29%) Legal
4 11 (3.06%) Norwegian Language
5 7 (1.95%) French Language
6 5 (1.39%) Military
6 5 (1.39%) Banking
7 4 (1.11%) Retail
7 4 (1.11%) German Language
7 4 (1.11%) Telecoms
8 3 (0.84%) Dutch Language
8 3 (0.84%) Portuguese Language
8 3 (0.84%) Swedish Language
9 2 (0.56%) Marketing
9 2 (0.56%) Financial Institution
10 1 (0.28%) Front Office
10 1 (0.28%) Back Office
10 1 (0.28%) Automotive
10 1 (0.28%) Manufacturing
10 1 (0.28%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.28%) .NET
1 1 (0.28%) ASP.NET Web Forms
Miscellaneous
1 57 (15.88%) Blackberry
2 9 (2.51%) PDA
3 7 (1.95%) Fat Client
3 7 (1.95%) Thin Client
4 6 (1.67%) NHS
5 4 (1.11%) Smartcard
5 4 (1.11%) Smartphone
5 4 (1.11%) Mobile Computing
6 3 (0.84%) Client/Server
6 3 (0.84%) Video Conferencing
6 3 (0.84%) Management Information System
7 2 (0.56%) iPhone
7 2 (0.56%) iPad
7 2 (0.56%) EPoS
7 2 (0.56%) EFT
8 1 (0.28%) Firmware
8 1 (0.28%) Mainframe
8 1 (0.28%) E-Learning
8 1 (0.28%) Data Protection Act
8 1 (0.28%) Computer Science
Operating Systems
1 274 (76.32%) Windows
2 146 (40.67%) Windows 7
3 107 (29.81%) Windows XP
4 35 (9.75%) Windows Server 2008
5 21 (5.85%) Windows 8
6 20 (5.57%) Windows Server 2003
7 7 (1.95%) Windows 2000
7 7 (1.95%) Windows Vista
8 4 (1.11%) Mac OS X
9 2 (0.56%) Windows Mobile
9 2 (0.56%) Windows NT
9 2 (0.56%) Linux
9 2 (0.56%) Windows 2000 Server
Processes & Methodologies
1 95 (26.46%) ITIL
2 40 (11.14%) Incident Management
3 20 (5.57%) Document Management
4 11 (3.06%) Service Management
5 9 (2.51%) Problem Management
5 9 (2.51%) Network Monitoring
6 7 (1.95%) ITSM
7 6 (1.67%) ERP
8 5 (1.39%) Service Delivery
9 4 (1.11%) Change Management
9 4 (1.11%) Migration
9 4 (1.11%) ITIL V3
10 3 (0.84%) Data Management
10 3 (0.84%) Security Management
10 3 (0.84%) Risk Management
11 2 (0.56%) Workflow
11 2 (0.56%) Validation
11 2 (0.56%) Configuration Management
11 2 (0.56%) CRM
11 2 (0.56%) Change Control
Programming Languages
1 2 (0.56%) SQL
Qualifications
1 26 (7.24%) Microsoft Certification
2 21 (5.85%) Security Cleared
3 18 (5.01%) SC Cleared
4 16 (4.46%) Degree
5 13 (3.62%) MCP
6 12 (3.34%) DV Cleared
7 8 (2.23%) MCITP
8 7 (1.95%) MCSE
9 6 (1.67%) ITIL Certification
9 6 (1.67%) MOS
9 6 (1.67%) MCDST
10 5 (1.39%) MCSA
10 5 (1.39%) CCNA
10 5 (1.39%) Cisco Certification
10 5 (1.39%) A+ Certification
10 5 (1.39%) ITIL Foundation Certificate
11 4 (1.11%) MCTS
Quality Assurance & Compliance
1 36 (10.03%) SLA
2 2 (0.56%) QA
3 1 (0.28%) Sarbanes-Oxley
System Software
1 181 (50.42%) Active Directory
2 5 (1.39%) VMware Infrastructure
3 3 (0.84%) VMware ESXi
4 2 (0.56%) XenApp
5 1 (0.28%) XenDesktop
5 1 (0.28%) Terminal Server
5 1 (0.28%) Citrix Presentation Server
Systems Management
1 8 (2.23%) SCCM
2 6 (1.67%) OpenView
3 5 (1.39%) SCOM
4 4 (1.11%) Systems Management Server (SMS)
5 2 (0.56%) DameWare
6 1 (0.28%) OVSD
6 1 (0.28%) WSUS
6 1 (0.28%) Netcool
6 1 (0.28%) OpenView Configuration Management
6 1 (0.28%) Norton AntiVirus
Vendors
1 146 (40.67%) Microsoft
2 78 (21.73%) Citrix
3 19 (5.29%) Lotus
4 14 (3.90%) HP
5 12 (3.34%) Adobe
5 12 (3.34%) VMware
6 8 (2.23%) McAfee
6 8 (2.23%) Symantec
7 7 (1.95%) Reuters
7 7 (1.95%) CQG
8 5 (1.39%) Bloomberg
8 5 (1.39%) Remedy
8 5 (1.39%) CheckPoint
9 4 (1.11%) Cisco
9 4 (1.11%) LANDesk
10 3 (0.84%) Apple
10 3 (0.84%) Interwoven
10 3 (0.84%) Altiris
10 3 (0.84%) Google
11 2 (0.56%) Open Text
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