The statistics below represent IT contracts advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 507 559 432
Rank change year-on-year
+52 -127
Contract jobs requiring a Help Desk Analyst 150 102 212
As % of all contract IT jobs located in the UK 0.28% 0.18% 0.37%
As % of the Job Titles category 0.30% 0.19% 0.40%
Number of daily rates quoted 52 35 84
Median daily rate £129 £130 £133
Median daily rate % change year-on-year
-0.96% -1.88%
90% offered a daily rate of more than £91 £101 £98
10% offered a daily rate of more than £193 £200 £225
UK excluding London median daily rate £125 £125 £113
% change year-on-year
- +11.11%
Number of hourly rates quoted 71 48 82
Median hourly rate £14.00 £13.03 £14.04
Median hourly rate % change year-on-year
+7.46% -7.21%
90% offered a hourly rate of more than £10.00 £9.00 £10.00
10% offered a hourly rate of more than £16.50 £16.65 £17.00
UK excluding London median hourly rate £14.00 £13.23 £13.00
% change year-on-year
+5.86% +1.73%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50649 54325 53290
As % of all contract IT jobs located in the UK 94.63% 94.96% 93.13%
Number of daily rates quoted 33107 34727 32509
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1691 2060 2120
Median hourly rate £16.50 £17.33 £16.50
Median hourly rate % change year-on-year
-4.78% +5.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £41.50 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Help Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 September 2016.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +68 133 £135 +5.88% 20
London +3 36 £136 -9.16% 5
East of England +18 28 £250 +78.57% 3
South East +19 24 £130 -1.88% 4
Essex +21 22 £250 - 1
Colchester +3 21 - - 1
West Midlands -15 14 £135 -3.57% 2
City of London +16 11 £159 -21.60% 3
North West +20 10 £113 -6.25% 2
Buckinghamshire +26 9 £100 -31.03%
Warwickshire +2 9 £135 -28.94% 1
East Midlands -2 9 - - 1
Surrey +9 7 £130 - 1
Yorkshire +12 6 - - 1
Berkshire +10 6 £110 -33.33%
Hertfordshire +1 6 - - 1
Milton Keynes +22 5 £100 -31.03%
Scotland +6 5 £123 -38.75%
Warwick 0 5 £135 -28.94%
Manchester -3 5 £105 -12.50% 2
Nottinghamshire -7 5 - - 1
South West +1 4 £160 +28.00% 2
Bromley +1 4 - -
Bracknell 0 4 - -
Nottingham -12 4 - - 1
Inverness +1 3 - -
Highlands +1 3 - -
Coventry -13 3 - - 1
Liverpool - 3 £130 -
Leatherhead - 3 £130 -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 221 (70.83%) Windows
2 183 (58.65%) Active Directory
3 166 (53.21%) MS Office
4 142 (45.51%) Microsoft
5 137 (43.91%) Windows 7
6 124 (39.74%) MS Excel
7 89 (28.53%) Incident Management
8 87 (27.88%) Citrix
9 77 (24.68%) ITIL
10 61 (19.55%) Windows 8
11 53 (16.99%) Finance
12 40 (12.82%) Blackberry
13 34 (10.90%) Law
14 33 (10.58%) Document Management
15 30 (9.62%) TCP/IP
16 27 (8.65%) Windows XP
17 24 (7.69%) MS Exchange
18 22 (7.05%) DNS
19 21 (6.73%) SLA
20 19 (6.09%) Remedy
21 17 (5.45%) Service Management
22 13 (4.17%) Microsoft Certification
22 13 (4.17%) Internet
22 13 (4.17%) DHCP
22 13 (4.17%) ServiceNow
22 13 (4.17%) Office 365
22 13 (4.17%) Degree
22 13 (4.17%) Windows 10
23 12 (3.85%) Analytical Skills
23 12 (3.85%) LAN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (7.69%) MS Exchange
2 9 (2.88%) SharePoint
3 5 (1.60%) IBM Notes
4 4 (1.28%) Blackberry Enterprise Server
5 3 (0.96%) Exchange Server 2003
5 3 (0.96%) Exchange Server 2013
6 2 (0.64%) Exchange Server 2010
6 2 (0.64%) SharePoint 2010
6 2 (0.64%) Skype for Business
7 1 (0.32%) BizTalk Server
7 1 (0.32%) Exchange Server 2007
7 1 (0.32%) IBM Domino
Applications
1 166 (53.21%) MS Office
2 124 (39.74%) MS Excel
3 5 (1.60%) MS PowerPoint
4 3 (0.96%) Acrobat
4 3 (0.96%) Spreadsheet
5 1 (0.32%) MS Visio
Business Applications
1 7 (2.24%) Dynamics CRM
2 1 (0.32%) assyst
2 1 (0.32%) Dynamics GP
2 1 (0.32%) SAP CO
2 1 (0.32%) SAP FI
2 1 (0.32%) SAP FI/CO
Cloud Services
1 13 (4.17%) Office 365
2 1 (0.32%) Microsoft Azure
2 1 (0.32%) Yammer
Communications & Networking
1 30 (9.62%) TCP/IP
2 22 (7.05%) DNS
3 13 (4.17%) DHCP
3 13 (4.17%) Internet
4 12 (3.85%) LAN
5 11 (3.53%) WAN
6 9 (2.88%) VPN
6 9 (2.88%) Wi-Fi
7 4 (1.28%) Ethernet
7 4 (1.28%) Remote Desktop
8 1 (0.32%) DSL
8 1 (0.32%) Firewall
8 1 (0.32%) HTTPS
8 1 (0.32%) Intranet
8 1 (0.32%) Skype
Database & Business Intelligence
1 2 (0.64%) Essbase
1 2 (0.64%) MS Access
2 1 (0.32%) DB2
2 1 (0.32%) EDMS
2 1 (0.32%) GIS
2 1 (0.32%) SQL Server
Development Applications
1 1 (0.32%) ClearQuest
1 1 (0.32%) Redmine
General
1 53 (16.99%) Finance
2 34 (10.90%) Law
3 6 (1.92%) Billing
4 5 (1.60%) Advertising
4 5 (1.60%) French Language
4 5 (1.60%) Retail
5 4 (1.28%) Cantonese Language
5 4 (1.28%) Mandarin Language
6 2 (0.64%) German Language
6 2 (0.64%) Italian Language
6 2 (0.64%) Manufacturing
6 2 (0.64%) Marketing
6 2 (0.64%) Publishing
7 1 (0.32%) Banking
7 1 (0.32%) Dutch Language
7 1 (0.32%) Legal
7 1 (0.32%) Local Government
7 1 (0.32%) Spanish Language
7 1 (0.32%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (0.96%) J2EE
2 1 (0.32%) COM
Miscellaneous
1 40 (12.82%) Blackberry
2 12 (3.85%) Analytical Skills
3 10 (3.21%) Data Centre
4 8 (2.56%) PDA
5 6 (1.92%) iPad
6 4 (1.28%) Mainframe
7 3 (0.96%) Client/Server
7 3 (0.96%) Management Information System
7 3 (0.96%) Smartphone
8 2 (0.64%) Driving Licence
8 2 (0.64%) Enterprise Software
8 2 (0.64%) iPhone
9 1 (0.32%) BYOD
9 1 (0.32%) CMDB
9 1 (0.32%) Computer Science
9 1 (0.32%) Data Protection Act
9 1 (0.32%) Fat Client
9 1 (0.32%) LLPG
9 1 (0.32%) Reinsurance
9 1 (0.32%) Statistics
Operating Systems
1 221 (70.83%) Windows
2 137 (43.91%) Windows 7
3 61 (19.55%) Windows 8
4 27 (8.65%) Windows XP
5 13 (4.17%) Windows 10
6 11 (3.53%) Windows Server
7 8 (2.56%) Apple iOS
7 8 (2.56%) Windows Server 2008
8 7 (2.24%) Unix
9 5 (1.60%) Windows NT
10 4 (1.28%) Android
10 4 (1.28%) Windows 2000
10 4 (1.28%) Windows Server 2003
11 3 (0.96%) Windows Mobile
11 3 (0.96%) Windows Vista
12 2 (0.64%) Windows Server 2012
13 1 (0.32%) Linux
13 1 (0.32%) Mac OS X
Processes & Methodologies
1 89 (28.53%) Incident Management
2 77 (24.68%) ITIL
3 33 (10.58%) Document Management
4 17 (5.45%) Service Management
5 11 (3.53%) ITSM
6 9 (2.88%) Service Delivery
7 7 (2.24%) CRM
8 6 (1.92%) Customer Engagement
8 6 (1.92%) Problem Management
9 5 (1.60%) Asset Management
9 5 (1.60%) Time Management
10 4 (1.28%) Change Management
10 4 (1.28%) Software Licensing
11 3 (0.96%) Business Analysis
11 3 (0.96%) Data Analysis
11 3 (0.96%) Network Management
11 3 (0.96%) Release Management
11 3 (0.96%) Wealth Management
12 2 (0.64%) ITIL V2
12 2 (0.64%) ITIL V3
Programming Languages
1 2 (0.64%) COBOL
1 2 (0.64%) VB
2 1 (0.32%) C
2 1 (0.32%) PowerShell
Qualifications
1 13 (4.17%) Degree
1 13 (4.17%) Microsoft Certification
2 8 (2.56%) ITIL Certification
2 8 (2.56%) MCDST
3 5 (1.60%) MOS
3 5 (1.60%) Security Cleared
4 2 (0.64%) A+ Certification
4 2 (0.64%) MCITP
4 2 (0.64%) SC Cleared
5 1 (0.32%) BPSS Clearance
5 1 (0.32%) CCNA
5 1 (0.32%) Cisco Certification
5 1 (0.32%) MCSE
5 1 (0.32%) MCTS
Quality Assurance & Compliance
1 21 (6.73%) SLA
2 1 (0.32%) Disclosure Scotland
System Software
1 183 (58.65%) Active Directory
2 4 (1.28%) VMware Infrastructure
3 3 (0.96%) Terminal Services
3 3 (0.96%) XenDesktop
4 1 (0.32%) BitLocker
4 1 (0.32%) Hyper-V
4 1 (0.32%) Microsoft App-V
4 1 (0.32%) Virtual Desktop
4 1 (0.32%) XenApp
Systems Management
1 7 (2.24%) SCCM
2 3 (0.96%) BMC Marimba
2 3 (0.96%) DameWare
3 1 (0.32%) Backup Exec
3 1 (0.32%) Malwarebytes
3 1 (0.32%) McAfee ePO
3 1 (0.32%) Norton AntiVirus
3 1 (0.32%) Unicenter
3 1 (0.32%) WSUS
Vendors
1 142 (45.51%) Microsoft
2 87 (27.88%) Citrix
3 19 (6.09%) Remedy
4 13 (4.17%) ServiceNow
5 8 (2.56%) Cisco
5 8 (2.56%) HP
5 8 (2.56%) SAP
6 6 (1.92%) LANDesk
7 5 (1.60%) Intel Security
7 5 (1.60%) Lotus
8 4 (1.28%) Apple
8 4 (1.28%) Avaya
8 4 (1.28%) Mitel
8 4 (1.28%) VMware
9 3 (0.96%) Adobe
9 3 (0.96%) BMC
9 3 (0.96%) PeopleSoft
9 3 (0.96%) SolarWinds
10 2 (0.64%) Salesforce.com
10 2 (0.64%) Symantec
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: Yesterday
Warwickshire
CPS Group Limited
Rate: £10 per hour
Posted: 11 days ago