Help Desk Analyst Contracts
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
22 May 2013		 Same period 2012 Same period 2011
Help Desk Analyst
Rank 396 394 381
Rank change year-on-year
-2 -13
Contract jobs requiring a Help Desk Analyst 138 197 214
As % of all contract IT jobs located in the UK 0.293% 0.332% 0.356%
As % of the Job Titles category 0.318% 0.359% 0.383%
Number of daily rates quoted 34 44 40
Average daily rate £120 £120 £113
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £85 £95 £75
10% offered a daily rate of more than £199 £170 £180
UK excluding London average daily rate £120 £115 £100
% change year-on-year
+4.34% +15.00%
Number of hourly rates quoted 52 86 129
Average hourly rate £14.00 £13.00 £12.05
Average hourly rate % change year-on-year
+7.69% +7.88%
90% offered a hourly rate of more than £10.55 £10.88 £10.00
10% offered a hourly rate of more than £18.00 £19.65 £18.15
UK excluding London average hourly rate £13.18 £12.00 £12.00
% change year-on-year
+9.79% -
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category		 43445 54854 55821
As % of all contract IT jobs located in the UK 92.19% 92.53% 92.74%
Number of daily rates quoted 24929 30221 30365
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £238 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2155 2623 2895
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £40.00 £41.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 May 2013.

Help Desk Analyst Daily Rate Histogram

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 May 2013.

Help Desk Analyst Hourly Rate Histogram

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
England +4 133 £120 -1.03%
London +6 33 £135 -28.00%
South East -9 30 £125 -9.09%
East of England +14 21 £90 -13.87%
North West +10 17 £120 -22.58%
Essex -4 14 £85 -18.66%
West Midlands +7 13 - -
Berkshire +10 10 £125 +33.33%
Hampshire +5 9 £140 +16.66%
South West +28 7 - -
Manchester +17 7 £120 -22.58%
East Midlands +3 7 £400 +321.05%
Basildon - 7 £85 -
Dorset +6 6 - -
Buckinghamshire -10 6 - -
Milton Keynes -8 5 - -
Slough - 5 £125 -
Birmingham +9 4 - -
Cheshire +2 4 - -
City of London +1 4 £165 -9.58%
Northampton - 4 - -
Bracknell - 4 £118 -
Southampton - 4 - -
Weymouth - 4 - -
Northamptonshire - 4 - -
Hertfordshire +13 3 £160 -
Oxfordshire +3 3 - -
Yorkshire -7 3 £175 +42.85%
Scotland -17 3 £136 +13.33%
Chester - 3 - -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 128 (52.67%) Windows
2 94 (38.68%) Microsoft
3 92 (37.86%) Active Directory
4 84 (34.57%) MS Office
5 60 (24.69%) ITIL
6 59 (24.28%) MS Excel
6 59 (24.28%) Windows XP
7 56 (23.05%) Windows 7
8 48 (19.75%) SLA
9 47 (19.34%) Citrix
10 25 (10.29%) Incident Management
11 24 (9.877%) Microsoft Certification
11 24 (9.877%) Finance
12 23 (9.465%) MCP
13 18 (7.407%) MS Exchange
13 18 (7.407%) Security Cleared
14 16 (6.584%) HP
15 15 (6.173%) Legal
15 15 (6.173%) SC Cleared
16 14 (5.761%) VPN
17 13 (5.350%) Law
17 13 (5.350%) McAfee
17 13 (5.350%) Blackberry
17 13 (5.350%) Time Management
18 12 (4.938%) Problem Management
18 12 (4.938%) Lotus
18 12 (4.938%) Lotus Notes
19 11 (4.527%) Windows NT
19 11 (4.527%) EPoS
19 11 (4.527%) Systems Management Server (SMS)

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 6 (2.469%) Web Services
Application Platforms
1 18 (7.407%) MS Exchange
2 12 (4.938%) Lotus Notes
3 8 (3.292%) SharePoint
4 5 (2.058%) Exchange Server 2007
5 4 (1.646%) Exchange Server 2003
5 4 (1.646%) WorkSite
6 3 (1.235%) Blackberry Enterprise Server
7 2 (0.823%) GroupWise
8 1 (0.412%) Lync
8 1 (0.412%) Exchange Server 2010
8 1 (0.412%) SharePoint 2010
8 1 (0.412%) CICS
Applications
1 84 (34.57%) MS Office
2 59 (24.28%) MS Excel
3 7 (2.881%) MS PowerPoint
4 3 (1.235%) Google Apps
4 3 (1.235%) MS Visio
4 3 (1.235%) MS Project
Business Applications
1 4 (1.646%) Lawson
2 1 (0.412%) assyst
2 1 (0.412%) Staffware
Communications & Networking
1 14 (5.761%) VPN
2 9 (3.704%) WAN
2 9 (3.704%) TCP/IP
3 7 (2.881%) LAN
4 6 (2.469%) CTI
5 5 (2.058%) Internet
5 5 (2.058%) FTP
6 4 (1.646%) HTTP
6 4 (1.646%) DNS
7 3 (1.235%) DHCP
8 2 (0.823%) Cisco IPT
9 1 (0.412%) SSH
9 1 (0.412%) Firewall
9 1 (0.412%) SSL
9 1 (0.412%) 3G
9 1 (0.412%) PBX
9 1 (0.412%) VoIP
9 1 (0.412%) SMTP
Database & Business Intelligence
1 1 (0.412%) EDRMS
General
1 24 (9.877%) Finance
2 15 (6.173%) Legal
3 13 (5.350%) Law
4 10 (4.115%) French Language
5 8 (3.292%) Retail
5 8 (3.292%) Dutch Language
6 6 (2.469%) Telecoms
6 6 (2.469%) Greek Language
6 6 (2.469%) Italian Language
7 4 (1.646%) Banking
8 3 (1.235%) German Language
8 3 (1.235%) Pharmaceutical
9 1 (0.412%) Spanish Language
9 1 (0.412%) Games
9 1 (0.412%) Back Office
Miscellaneous
1 13 (5.350%) Blackberry
2 11 (4.527%) EPoS
3 10 (4.115%) Statistics
4 3 (1.235%) Fat Client
4 3 (1.235%) Thin Client
5 2 (0.823%) iPad
5 2 (0.823%) iPhone
6 1 (0.412%) Video Conferencing
6 1 (0.412%) FMCG
6 1 (0.412%) Computer Science
6 1 (0.412%) Management Information System
6 1 (0.412%) AS400
Operating Systems
1 128 (52.67%) Windows
2 59 (24.28%) Windows XP
3 56 (23.05%) Windows 7
4 11 (4.527%) Windows NT
5 8 (3.292%) Windows 2000
6 4 (1.646%) Windows Vista
6 4 (1.646%) Windows Server 2008
7 2 (0.823%) UNIX
7 2 (0.823%) Windows Server 2003
7 2 (0.823%) Mac OS X
8 1 (0.412%) Windows 8
8 1 (0.412%) Windows Server 2012
8 1 (0.412%) Apple iOS
8 1 (0.412%) Linux
Processes & Methodologies
1 60 (24.69%) ITIL
2 25 (10.29%) Incident Management
3 13 (5.350%) Time Management
4 12 (4.938%) Problem Management
5 10 (4.115%) Service Management
6 6 (2.469%) E-Commerce
6 6 (2.469%) Mobile Commerce
6 6 (2.469%) Software Testing
6 6 (2.469%) Test Scripting
6 6 (2.469%) Analytics
7 4 (1.646%) Change Management
7 4 (1.646%) Document Management
8 3 (1.235%) Root Cause Analysis
8 3 (1.235%) Knowledge Management
8 3 (1.235%) Asset Management
8 3 (1.235%) Risk Management
9 2 (0.823%) CRM
9 2 (0.823%) ITSM
9 2 (0.823%) Stakeholder Management
9 2 (0.823%) Business Analysis
Programming Languages
1 10 (4.115%) C
2 9 (3.704%) SQL
3 2 (0.823%) VBScript
3 2 (0.823%) VBA
3 2 (0.823%) C++
3 2 (0.823%) Java
Qualifications
1 24 (9.877%) Microsoft Certification
2 23 (9.465%) MCP
3 18 (7.407%) Security Cleared
4 15 (6.173%) SC Cleared
5 11 (4.527%) DV Cleared
5 11 (4.527%) MCDST
6 8 (3.292%) Degree
7 4 (1.646%) MOS
8 3 (1.235%) MCSE
9 2 (0.823%) A+ Certification
9 2 (0.823%) Cisco Certification
9 2 (0.823%) CCNA
9 2 (0.823%) BC Cleared
Quality Assurance & Compliance
1 48 (19.75%) SLA
2 10 (4.115%) ISO/IEC 27001
2 10 (4.115%) ISO 9000
3 3 (1.235%) Sarbanes-Oxley
4 1 (0.412%) QA
System Software
1 92 (37.86%) Active Directory
2 7 (2.881%) VMware Infrastructure
3 3 (1.235%) Hyper-V
4 2 (0.823%) Microsoft App-V
5 1 (0.412%) XenApp
5 1 (0.412%) Terminal Server
Systems Management
1 11 (4.527%) Systems Management Server (SMS)
1 11 (4.527%) OpenView
1 11 (4.527%) OVSD
2 4 (1.646%) Oracle Enterprise Manager
3 2 (0.823%) Norton AntiVirus
3 2 (0.823%) DameWare
3 2 (0.823%) Backup Exec
3 2 (0.823%) SCCM
4 1 (0.412%) SCOM
Vendors
1 94 (38.68%) Microsoft
2 47 (19.34%) Citrix
3 16 (6.584%) HP
4 13 (5.350%) McAfee
5 12 (4.938%) Lotus
6 8 (3.292%) Remedy
6 8 (3.292%) VMware
7 6 (2.469%) Oracle
7 6 (2.469%) Cisco
7 6 (2.469%) ATG
8 5 (2.058%) Altiris
9 4 (1.646%) Apple
9 4 (1.646%) Kronos
9 4 (1.646%) Google
9 4 (1.646%) Fiserv
10 3 (1.235%) Dell
11 2 (0.823%) Reuters
11 2 (0.823%) Bloomberg
11 2 (0.823%) IBM
11 2 (0.823%) CQG
Help Desk Analyst / IT Customer Services
NORWICH, East Anglia
Hardware email support Skills and Experience required to be successful are; - Some understanding of Windows XP, Office Professional, Windows Networks - ITIL environment knowledge and experience preferable - Experience of...
Provisio Solutions
Rate: £100 per day
Posted: 14 May 2013
Call Logging Helpdesk Analyst - Microsoft
Warwickshire, West Midlands
Microsoft certified 1st Line Helpdesk Analyst/Technician required from end user environment with own transport to work for a large organisation on the outskirts of Leamington Spa in...
GSA Techsource
Rate: GBP13 per hour
Posted: 2 May 2013
Helpdesk Analyst
Harlow, South East
IT Helpdesk Analyst required for my dynamic and professional client based in Harlow. Due to an increase in workload my client are looking to add a competent Helpdesk...
Hays Specialist Recruitment
Rate: £10.00 - £15.00 per hour
Posted: 3 May 2013
Helpdesk / Servicedesk /1st Line support analyst
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013
1st Line Support Analyst / Helpdesk Analyst
Berkshire
My client are a leading organisation within their industry and currently have the fantastic opportunity for a 1st Line Support Analyst to join them. You will be the...
Clearwater People Solutions
Rate: £100 - 150 Per Day
Posted: 18 May 2013
Helpdesk Engineer, Service Desk Analyst, 1st Line Support, CCNA
Oxford, Oxfordshire
Line Support, Network Engineer, CCNA... A strong understanding of LAN/WAN connectivity troubleshooting would also be highly beneficial as would previous service desk experience... Skills:- * Ability to troubleshoot...
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
Posted: 17 May 2013
Helpdesk Support Analyst : ITIL : World Leading Oil and Gas Co
Manchester, Lancashire
Sharepoint, Service Manager 7) Understand and comply with SOX, Information Risk Management and Trust Domain policies and guidelines in daily work routines... Solid base knowledge of support processes...
Eaglecliff
Rate: From £15 to £20 per hour
Posted: 17 May 2013
1st line Helpdesk/Service Desk Analyst
Witham, Essex
As a First Line Support/Call Logger Service Desk Analyst you will be working on an Extremely busy 1st Line Helpdesk/Service Desk role, answering between 40 - 60...
Global Technology Solutions Ltd
Rate: £80 - £100 per day
Posted: 17 May 2013
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Last Updated Wednesday 22 May 2013
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