The statistics below represent IT contracts advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 512 530 415
Rank change year-on-year
+18 -115
Contract jobs requiring a Help Desk Analyst 149 133 229
As % of all contract IT jobs located in the UK 0.28% 0.23% 0.42%
As % of the Job Titles category 0.29% 0.25% 0.44%
Number of daily rates quoted 50 36 83
Median daily rate £135 £135 £123
Median daily rate % change year-on-year
- +10.20%
90% offered a daily rate of more than £100 £100 £87
10% offered a daily rate of more than £260 £200 £189
UK excluding London median daily rate £150 £125 £110
% change year-on-year
+20.00% +13.63%
Number of hourly rates quoted 70 69 102
Median hourly rate £16.50 £14.00 £14.50
Median hourly rate % change year-on-year
+17.85% -3.44%
90% offered a hourly rate of more than £9.30 £9.50 £9.94
10% offered a hourly rate of more than £19.00 £19.00 £17.50
UK excluding London median hourly rate £16.50 £14.00 £15.00
% change year-on-year
+17.85% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51008 54089 51827
As % of all contract IT jobs located in the UK 94.75% 94.76% 94.70%
Number of daily rates quoted 33192 34291 31378
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £240 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1546 2003 2097
Median hourly rate £17.00 £16.50 £16.50
Median hourly rate % change year-on-year
+3.03% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.46 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

Help Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 July 2016.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 July 2016.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 138 £145 +9.43% 25
East of England +38 49 £123 -23.43% 4
Essex +20 40 £105 - 2
Colchester -1 36 - - 1
London -6 26 £128 -17.74% 8
South East +9 22 £188 +33.92% 6
West Midlands -23 13 £123 +19.51% 4
South West +15 12 £175 +40.00% 1
Buckinghamshire +16 8 - -
North West -1 7 £115 -4.16% 2
Hertfordshire +11 6 £170 +6.25% 1
Bristol +2 6 £175 +40.00%
City of London +45 5 £150 -21.05% 3
Milton Keynes +16 5 - -
Warwickshire +4 5 £123 -
East Midlands +2 5 - -
Scotland -2 5 £100 -50.00% 1
Coventry -9 5 - - 3
Surrey -10 5 £188 +8.38% 1
Manchester -11 5 £128 +14.60% 1
Dorset - 5 - -
Bournemouth - 5 - -
Yorkshire -4 4 £100 +44.92%
Hampshire +2 3 £175 - 1
Rickmansworth +1 3 - -
Edinburgh -1 3 £100 -
Berkshire -4 3 £110 -33.33%
Birmingham -15 3 - - 1
Kent - 3 £260 -
Nottingham - 3 - -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 July 2016, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 228 (75.00%) Windows
2 185 (60.86%) Active Directory
3 154 (50.66%) MS Office
4 151 (49.67%) Windows 7
5 125 (41.12%) MS Excel
6 121 (39.80%) Microsoft
7 97 (31.91%) Citrix
8 92 (30.26%) Incident Management
9 68 (22.37%) Finance
10 65 (21.38%) ITIL
11 55 (18.09%) Windows 8
12 52 (17.11%) Blackberry
13 45 (14.80%) Law
14 44 (14.47%) Document Management
15 30 (9.87%) Windows XP
15 30 (9.87%) SLA
16 24 (7.89%) TCP/IP
17 19 (6.25%) MS Exchange
18 18 (5.92%) Windows Server
19 17 (5.59%) Remedy
20 16 (5.26%) Cisco
21 14 (4.61%) Service Management
21 14 (4.61%) Windows Server 2008
22 13 (4.28%) Degree
22 13 (4.28%) Internet
22 13 (4.28%) DNS
22 13 (4.28%) Office 365
23 12 (3.95%) Windows 10
24 11 (3.62%) Apple iOS
24 11 (3.62%) VPN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.25%) MS Exchange
2 9 (2.96%) SharePoint
3 7 (2.30%) IBM Notes
4 5 (1.64%) Blackberry Enterprise Server
4 5 (1.64%) Exchange Server 2003
4 5 (1.64%) Exchange Server 2010
5 4 (1.32%) Exchange Server 2013
5 4 (1.32%) SharePoint 2010
6 3 (0.99%) Skype for Business
7 2 (0.66%) IBM Domino
8 1 (0.33%) BizTalk Server
8 1 (0.33%) Exchange Server 2007
Applications
1 154 (50.66%) MS Office
2 125 (41.12%) MS Excel
3 6 (1.97%) MS PowerPoint
4 4 (1.32%) Acrobat
5 3 (0.99%) Spreadsheet
6 1 (0.33%) MS Visio
Business Applications
1 2 (0.66%) assyst
2 1 (0.33%) Dynamics CRM
2 1 (0.33%) Dynamics GP
Cloud Services
1 13 (4.28%) Office 365
2 1 (0.33%) Microsoft Azure
2 1 (0.33%) Yammer
Communications & Networking
1 24 (7.89%) TCP/IP
2 13 (4.28%) DNS
2 13 (4.28%) Internet
3 11 (3.62%) VPN
3 11 (3.62%) WAN
4 10 (3.29%) LAN
5 5 (1.64%) Remote Desktop
5 5 (1.64%) Wi-Fi
6 3 (0.99%) DHCP
6 3 (0.99%) Ethernet
6 3 (0.99%) Extranet
7 1 (0.33%) ADSL
7 1 (0.33%) Broadband
7 1 (0.33%) DSL
7 1 (0.33%) Firewall
7 1 (0.33%) Skype
Database & Business Intelligence
1 4 (1.32%) SQL Server
2 1 (0.33%) DB2
2 1 (0.33%) EDMS
2 1 (0.33%) Essbase
2 1 (0.33%) GIS
2 1 (0.33%) MS Access
Development Applications
1 1 (0.33%) ClearQuest
General
1 68 (22.37%) Finance
2 45 (14.80%) Law
3 5 (1.64%) Advertising
3 5 (1.64%) Retail
4 4 (1.32%) French Language
4 4 (1.32%) German Language
4 4 (1.32%) Local Government
5 3 (0.99%) Cantonese Language
5 3 (0.99%) Legal
5 3 (0.99%) Mandarin Language
6 2 (0.66%) Manufacturing
7 1 (0.33%) Banking
7 1 (0.33%) Dutch Language
7 1 (0.33%) Italian Language
7 1 (0.33%) Marketing
7 1 (0.33%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.66%) J2EE
2 1 (0.33%) COM
Miscellaneous
1 52 (17.11%) Blackberry
2 10 (3.29%) Analytical Skills
3 7 (2.30%) iPad
4 5 (1.64%) iPhone
4 5 (1.64%) Management Information System
4 5 (1.64%) Smartphone
5 4 (1.32%) Driving Licence
6 3 (0.99%) Data Centre
6 3 (0.99%) Enterprise Software
7 2 (0.66%) Client/Server
7 2 (0.66%) Fat Client
7 2 (0.66%) Mainframe
7 2 (0.66%) NHS
7 2 (0.66%) Thin Client
8 1 (0.33%) Clustering
8 1 (0.33%) CMDB
8 1 (0.33%) LLPG
8 1 (0.33%) PDA
8 1 (0.33%) Replication
8 1 (0.33%) Statistics
Operating Systems
1 228 (75.00%) Windows
2 151 (49.67%) Windows 7
3 55 (18.09%) Windows 8
4 30 (9.87%) Windows XP
5 18 (5.92%) Windows Server
6 14 (4.61%) Windows Server 2008
7 12 (3.95%) Windows 10
8 11 (3.62%) Apple iOS
9 10 (3.29%) Android
10 8 (2.63%) Unix
11 7 (2.30%) Windows Server 2003
11 7 (2.30%) Windows Server 2012
12 4 (1.32%) Windows 2000
12 4 (1.32%) Windows NT
13 3 (0.99%) Windows Vista
14 1 (0.33%) Linux
14 1 (0.33%) Mac OS X
14 1 (0.33%) Windows Mobile
Processes & Methodologies
1 92 (30.26%) Incident Management
2 65 (21.38%) ITIL
3 44 (14.47%) Document Management
4 14 (4.61%) Service Management
5 11 (3.62%) Service Delivery
6 9 (2.96%) ITSM
7 7 (2.30%) Ticket Management
8 5 (1.64%) Change Management
8 5 (1.64%) Network Management
8 5 (1.64%) Time Management
9 4 (1.32%) Coaching
10 3 (0.99%) Asset Management
10 3 (0.99%) Data Analysis
10 3 (0.99%) Kalman Filter
10 3 (0.99%) Problem Management
10 3 (0.99%) Software Licensing
10 3 (0.99%) Wealth Management
10 3 (0.99%) Web Filtering
11 2 (0.66%) Business Analysis
11 2 (0.66%) Email Filtering
Programming Languages
1 2 (0.66%) C
2 1 (0.33%) COBOL
2 1 (0.33%) PowerShell
2 1 (0.33%) SQL
2 1 (0.33%) VB
Qualifications
1 13 (4.28%) Degree
2 8 (2.63%) Cisco Certification
3 7 (2.30%) Microsoft Certification
4 6 (1.97%) CCNA
5 5 (1.64%) Security Cleared
6 4 (1.32%) MOS
7 3 (0.99%) ITIL Certification
7 3 (0.99%) MCSE
8 2 (0.66%) A+ Certification
8 2 (0.66%) MCITP
8 2 (0.66%) MCP
8 2 (0.66%) MCSA
8 2 (0.66%) SC Cleared
9 1 (0.33%) BPSS Clearance
9 1 (0.33%) MCTS
Quality Assurance & Compliance
1 30 (9.87%) SLA
System Software
1 185 (60.86%) Active Directory
2 6 (1.97%) Terminal Services
3 4 (1.32%) XenApp
4 1 (0.33%) Citrix Presentation Server
4 1 (0.33%) Microsoft App-V
4 1 (0.33%) Virtual Desktop
4 1 (0.33%) VMware Infrastructure
4 1 (0.33%) XenDesktop
Systems Management
1 6 (1.97%) SCCM
2 5 (1.64%) DameWare
3 4 (1.32%) BMC Marimba
4 2 (0.66%) Cisco Prime
4 2 (0.66%) OpenView
4 2 (0.66%) OVSD
5 1 (0.33%) Backup Exec
5 1 (0.33%) Malwarebytes
5 1 (0.33%) McAfee ePO
5 1 (0.33%) Unicenter
5 1 (0.33%) WSUS
Vendors
1 121 (39.80%) Microsoft
2 97 (31.91%) Citrix
3 17 (5.59%) Remedy
4 16 (5.26%) Cisco
5 11 (3.62%) ServiceNow
6 10 (3.29%) HP
7 8 (2.63%) SAP
8 7 (2.30%) Lotus
9 5 (1.64%) Apple
10 4 (1.32%) Adobe
10 4 (1.32%) Avaya
10 4 (1.32%) BMC
10 4 (1.32%) Intel Security
10 4 (1.32%) LANDesk
10 4 (1.32%) PeopleSoft
10 4 (1.32%) ThinPrint
11 3 (0.99%) Canon
11 3 (0.99%) Mitel
11 3 (0.99%) VMware
12 2 (0.66%) Symantec