The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 507 454 412
Rank change year-on-year
-53 -42
Contract jobs requiring a Help Desk Analyst 119 158 176
As % of all contract IT jobs located in the UK 0.23% 0.31% 0.35%
As % of the Job Titles category 0.24% 0.32% 0.38%
Number of daily rates quoted 43 74 49
Average daily rate £120 £138 £110
Average daily rate % change year-on-year
-12.72% +25.00%
90% offered a daily rate of more than £87 £107 £90
10% offered a daily rate of more than £185 £177 £155
UK excluding London average daily rate £123 £130 £110
% change year-on-year
-5.76% +18.18%
Number of hourly rates quoted 56 63 75
Average hourly rate £13.00 £13.06 £13.50
Average hourly rate % change year-on-year
-0.42% -3.29%
90% offered a hourly rate of more than £9.00 £10.10 £11.00
10% offered a hourly rate of more than £16.50 £18.10 £18.80
UK excluding London average hourly rate £13.00 £13.06 £13.18
% change year-on-year
-0.42% -0.91%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48620 48918 46871
As % of all contract IT jobs located in the UK 94.51% 94.46% 94.26%
Number of daily rates quoted 31221 30411 27715
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1735 1925 2068
Average hourly rate £17.50 £16.84 £17.50
Average hourly rate % change year-on-year
+3.95% -3.80%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 11 February 2016.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 105 £135 - 30
London +13 38 £120 -26.15% 7
South East +7 25 £175 +34.61% 12
East of England -9 17 £100 -25.92% 7
Colchester +3 12 - - 3
Essex -4 12 - - 3
North West -15 9 £158 +36.95% 1
Yorkshire -21 8 £80 +10.53%
West Sussex +11 6 £260 +100.00% 2
Surrey -9 5 £260 +85.71% 2
Kent -13 5 £150 +20.00% 2
City of London +28 4 £115 -30.30% 3
East Midlands -15 4 - -
Manchester -16 4 £238 +108.79% 1
Haywards Heath - 4 - -
Buckinghamshire +14 3 £145 -3.33%
Berkshire +10 3 £175 +75.00% 1
Lancashire +3 3 £115 -
Scotland -2 3 £87 - 2
Reading -2 3 £175 +75.00%
Leicestershire -10 3 - -
West Yorkshire -13 3 - -
Leeds -13 3 - -
South Yorkshire - 3 £80 -
Reigate - 3 - -
Sheffield - 3 £80 -
Preston - 3 £115 -
Hertfordshire +8 2 - - 1
Oxfordshire +4 2 £130 -13.33% 3
Milton Keynes +3 2 £145 -3.33%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 11 February 2016, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 165 (63.22%) Windows
2 135 (51.72%) Active Directory
3 120 (45.98%) MS Office
4 116 (44.44%) Microsoft
5 104 (39.85%) Windows 7
6 82 (31.42%) MS Excel
7 70 (26.82%) ITIL
8 61 (23.37%) Citrix
9 36 (13.79%) Incident Management
10 34 (13.03%) Finance
11 31 (11.88%) Blackberry
11 31 (11.88%) Windows 8
12 29 (11.11%) Law
13 27 (10.34%) MS Exchange
14 26 (9.96%) Office 365
15 25 (9.58%) Windows XP
16 24 (9.20%) SLA
17 22 (8.43%) Service Management
18 21 (8.05%) Document Management
19 20 (7.66%) Analytical Skills
20 19 (7.28%) Degree
21 18 (6.90%) Skype for Business
22 16 (6.13%) VPN
23 15 (5.75%) Microsoft Certification
24 14 (5.36%) LAN
24 14 (5.36%) Telecoms
24 14 (5.36%) Windows Server 2008
25 13 (4.98%) PDA
26 12 (4.60%) Windows Server 2012
26 12 (4.60%) Cisco

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 11 February 2016, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (10.34%) MS Exchange
2 18 (6.90%) Skype for Business
3 10 (3.83%) Exchange Server 2010
4 7 (2.68%) SharePoint
5 6 (2.30%) Exchange Server 2013
6 5 (1.92%) Exchange Server 2003
7 4 (1.53%) Exchange Server 2007
8 2 (0.77%) Blackberry Enterprise Server
8 2 (0.77%) SharePoint 2010
9 1 (0.38%) IBM Notes
Applications
1 120 (45.98%) MS Office
2 82 (31.42%) MS Excel
3 3 (1.15%) MS PowerPoint
4 1 (0.38%) Adobe Creative Suite
Business Applications
1 2 (0.77%) SAP Oil and Gas
Cloud Services
1 26 (9.96%) Office 365
2 6 (2.30%) Google Apps
3 1 (0.38%) Mimecast
Communications & Networking
1 16 (6.13%) VPN
2 14 (5.36%) LAN
3 11 (4.21%) WAN
4 9 (3.45%) DNS
5 6 (2.30%) TCP/IP
6 5 (1.92%) DHCP
7 4 (1.53%) IP Telephony
7 4 (1.53%) Skype
7 4 (1.53%) VoIP
8 3 (1.15%) Firewall
8 3 (1.15%) Internet
8 3 (1.15%) PBX
8 3 (1.15%) Wireless
9 2 (0.77%) 3G
9 2 (0.77%) Intranet
9 2 (0.77%) Remote Desktop
9 2 (0.77%) Wi-Fi
10 1 (0.38%) Asterisk PBX
10 1 (0.38%) Extranet
10 1 (0.38%) SAN
Database & Business Intelligence
1 2 (0.77%) SQL Server
2 1 (0.38%) MySQL
General
1 34 (13.03%) Finance
2 29 (11.11%) Law
3 14 (5.36%) Telecoms
4 10 (3.83%) Legal
5 5 (1.92%) Advertising
5 5 (1.92%) German Language
6 3 (1.15%) Local Government
6 3 (1.15%) Polish Language
7 2 (0.77%) Banking
7 2 (0.77%) Billing
7 2 (0.77%) Electronics
7 2 (0.77%) Manufacturing
7 2 (0.77%) Marketing
7 2 (0.77%) Retail
8 1 (0.38%) Financial Institution
8 1 (0.38%) French Language
8 1 (0.38%) Investment Banking
8 1 (0.38%) Publishing
Miscellaneous
1 31 (11.88%) Blackberry
2 20 (7.66%) Analytical Skills
3 13 (4.98%) PDA
4 8 (3.07%) Video Conferencing
5 7 (2.68%) Mobile Computing
6 4 (1.53%) NHS
7 3 (1.15%) Data Centre
8 2 (0.77%) Handset
8 2 (0.77%) iPhone
8 2 (0.77%) PMI
8 2 (0.77%) Reinsurance
8 2 (0.77%) Smartphone
8 2 (0.77%) Statistics
9 1 (0.38%) CCTV
9 1 (0.38%) Client/Server
9 1 (0.38%) Contactless
9 1 (0.38%) Driving Licence
9 1 (0.38%) Enterprise Software
9 1 (0.38%) Hedge funds
9 1 (0.38%) IVR
Operating Systems
1 165 (63.22%) Windows
2 104 (39.85%) Windows 7
3 31 (11.88%) Windows 8
4 25 (9.58%) Windows XP
5 14 (5.36%) Windows Server 2008
6 12 (4.60%) Windows Server 2012
7 11 (4.21%) Windows Server
8 10 (3.83%) Windows Vista
9 6 (2.30%) Android
9 6 (2.30%) Windows Server 2003
10 4 (1.53%) Unix
11 3 (1.15%) Apple iOS
11 3 (1.15%) Linux
12 2 (0.77%) Mac OS X
12 2 (0.77%) Windows 10
12 2 (0.77%) Windows Mobile
13 1 (0.38%) Windows Phone
Processes & Methodologies
1 70 (26.82%) ITIL
2 36 (13.79%) Incident Management
3 22 (8.43%) Service Management
4 21 (8.05%) Document Management
5 11 (4.21%) Change Management
6 9 (3.45%) ITSM
7 6 (2.30%) Information Security
8 5 (1.92%) Network Monitoring
9 4 (1.53%) Line Management
9 4 (1.53%) Service Delivery
9 4 (1.53%) Ticket Management
10 3 (1.15%) Business Intelligence
10 3 (1.15%) Coaching
10 3 (1.15%) Migration
10 3 (1.15%) Problem Management
11 2 (0.77%) CRM
11 2 (0.77%) Digital Marketing
11 2 (0.77%) Mentoring
11 2 (0.77%) Network Management
11 2 (0.77%) Programme Management
Programming Languages
1 5 (1.92%) SQL
2 3 (1.15%) C
Qualifications
1 19 (7.28%) Degree
2 15 (5.75%) Microsoft Certification
3 10 (3.83%) ITIL Certification
4 9 (3.45%) MCSA
5 6 (2.30%) Cisco Certification
6 5 (1.92%) MCP
6 5 (1.92%) MCSE
6 5 (1.92%) MOS
6 5 (1.92%) Security Cleared
7 4 (1.53%) CCNA
8 3 (1.15%) PMI Certification
9 2 (0.77%) A+ Certification
9 2 (0.77%) MCDST
9 2 (0.77%) MCITP
10 1 (0.38%) DBS Check
10 1 (0.38%) DV Cleared
10 1 (0.38%) ITIL Foundation Certificate
10 1 (0.38%) MCTS
10 1 (0.38%) PMP
10 1 (0.38%) SC Cleared
Quality Assurance & Compliance
1 24 (9.20%) SLA
System Software
1 135 (51.72%) Active Directory
2 10 (3.83%) VMware Infrastructure
3 4 (1.53%) Hyper-V
4 2 (0.77%) XenApp
5 1 (0.38%) Samba
5 1 (0.38%) XenDesktop
Systems Management
1 8 (3.07%) SCCM
2 4 (1.53%) OpenView
3 3 (1.15%) OVSD
4 2 (0.77%) Cisco Prime
4 2 (0.77%) SCOM
5 1 (0.38%) Cisco CUCM
5 1 (0.38%) DameWare
5 1 (0.38%) MIMEsweeper
5 1 (0.38%) Norton AntiVirus
Vendors
1 116 (44.44%) Microsoft
2 61 (23.37%) Citrix
3 12 (4.60%) Cisco
4 10 (3.83%) VMware
5 9 (3.45%) Remedy
6 8 (3.07%) Google
6 8 (3.07%) HP
7 5 (1.92%) iManage
8 3 (1.15%) Apple
8 3 (1.15%) Interwoven
8 3 (1.15%) LANDesk
8 3 (1.15%) SAP
9 2 (0.77%) CheckPoint
9 2 (0.77%) Sage
9 2 (0.77%) Siemens
10 1 (0.38%) BMC
10 1 (0.38%) Lotus
10 1 (0.38%) NetApp
10 1 (0.38%) Nokia
10 1 (0.38%) Salesforce.com
Colchester, Essex
Information Technology Services
Rate: £18 - 20 per hour
Posted: 3 days ago
Colchester, Essex
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Rate: £15 - 18 per hour
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Colchester, Essex
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Rate: £15 - 18 per hour
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Coventry, West Midlands (County)
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Rate: £10 per hour
Posted: 6 days ago
Kent
Volt
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