The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 509 413 415
Rank change year-on-year
-96 +2
Contract jobs requiring a Help Desk Analyst 100 181 140
As % of all contract IT jobs located in the UK 0.18% 0.34% 0.28%
As % of the Job Titles category 0.20% 0.37% 0.31%
Number of daily rates quoted 25 69 38
Average daily rate
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£160 £130 £120
Average daily rate % change year-on-year
+23.07% +8.33%
90% offered a daily rate of more than £123 £75 £89
10% offered a daily rate of more than £195 £180 £177
UK excluding London average daily rate £143 £116 £115
% change year-on-year
+23.11% +0.65%
Number of hourly rates quoted 48 81 63
Average hourly rate £14.75 £14.00 £15.00
Average hourly rate % change year-on-year
+5.35% -6.66%
90% offered a hourly rate of more than £11.00 £10.16 £10.52
10% offered a hourly rate of more than £19.00 £17.00 £20.00
UK excluding London average hourly rate £14.50 £14.00 £13.35
% change year-on-year
+3.57% +4.86%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50702 48981 45586
As % of all contract IT jobs located in the UK 92.40% 92.56% 92.58%
Number of daily rates quoted 32009 29925 26397
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1910 1955 2127
Average hourly rate £17.00 £16.50 £18.50
Average hourly rate % change year-on-year
+3.03% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.29 £38.00 £40.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Daily Rate Trend in the UK

Help Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 6 July 2015.

Help Desk Analyst Daily Rate Histogram in the UK

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Hourly Rate Trend in the UK

Help Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst within the UK over the 3 months to 6 July 2015.

Help Desk Analyst Hourly Rate Histogram in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -77 97 £160 +14.28% 21
East of England -4 25 £160 +33.33% 3
South East -35 21 £135 +12.50% 2
London -23 18 £173 +11.29% 3
Essex -16 16 - - 2
Colchester +4 15 - - 1
North West -14 11 £158 +31.25% 4
West Midlands 0 9 £115 +6.97% 2
Manchester -5 8 £150 +7.14% 1
Hertfordshire -5 7 £160 +88.23% 1
Birmingham +6 6 - - 2
East Sussex -8 6 - -
Brighton -5 5 - -
City of London -16 5 £185 +12.97% 1
East Midlands -19 5 - - 1
Rickmansworth - 5 - - 1
West Sussex -9 4 £135 -
South West -12 4 - - 1
Scotland +3 3 £200 - 2
Surrey +1 3 £173 - 1
Berkshire +1 3 £165 -
Lincolnshire -5 3 - -
Oxfordshire -22 3 £130 -
Yorkshire -23 3 £69 +7.18% 5
Spalding - 3 - -
Hampshire +2 2 - - 1
Bristol 0 2 - -
Leicestershire -5 2 - -
Leeds -16 2 £69 +7.18%
West Yorkshire -21 2 £69 +7.18% 4

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 6 July 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 145 (67.76%) Windows
2 108 (50.47%) Active Directory
3 107 (50.00%) MS Office
4 93 (43.46%) Microsoft
5 83 (38.79%) Windows 7
6 68 (31.78%) MS Excel
7 65 (30.37%) ITIL
8 54 (25.23%) Citrix
9 47 (21.96%) Blackberry
10 36 (16.82%) Windows XP
11 30 (14.02%) Incident Management
12 27 (12.62%) Finance
12 27 (12.62%) Law
13 22 (10.28%) MS Exchange
14 19 (8.88%) LAN
14 19 (8.88%) Document Management
15 17 (7.94%) SLA
16 15 (7.01%) WAN
17 14 (6.54%) Windows 8
18 13 (6.07%) TCP/IP
18 13 (6.07%) VPN
18 13 (6.07%) Microsoft Certification
18 13 (6.07%) Legal
19 11 (5.14%) Windows Vista
19 11 (5.14%) SCCM
19 11 (5.14%) Windows Server 2003
19 11 (5.14%) DNS
19 11 (5.14%) Exchange Server 2010
20 10 (4.67%) Office 365
20 10 (4.67%) Windows Server 2008

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 6 July 2015, IT contractor jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (10.28%) MS Exchange
2 11 (5.14%) Exchange Server 2010
3 10 (4.67%) SharePoint
4 7 (3.27%) Blackberry Enterprise Server
5 3 (1.40%) WorkSite
6 2 (0.93%) Exchange Server 2013
6 2 (0.93%) Exchange Server 2003
7 1 (0.47%) IBM Notes
Applications
1 107 (50.00%) MS Office
2 68 (31.78%) MS Excel
3 5 (2.34%) MS PowerPoint
4 1 (0.47%) MS Visio
Business Applications
1 1 (0.47%) assyst
Cloud Services
1 10 (4.67%) Office 365
2 4 (1.87%) Google Apps
3 2 (0.93%) SaaS
Communications & Networking
1 19 (8.88%) LAN
2 15 (7.01%) WAN
3 13 (6.07%) TCP/IP
3 13 (6.07%) VPN
4 11 (5.14%) DNS
5 10 (4.67%) DHCP
6 6 (2.80%) Internet
6 6 (2.80%) VoIP
7 3 (1.40%) Wireless
8 2 (0.93%) Intranet
8 2 (0.93%) PBX
9 1 (0.47%) Broadband
9 1 (0.47%) SAN
9 1 (0.47%) IP Telephony
9 1 (0.47%) Asterisk PBX
9 1 (0.47%) Firewall
9 1 (0.47%) HTTP
Database & Business Intelligence
1 4 (1.87%) SQL Server
2 2 (0.93%) SQL Server 2005
2 2 (0.93%) SQL Server 2008
2 2 (0.93%) Oracle Database
General
1 27 (12.62%) Law
1 27 (12.62%) Finance
2 13 (6.07%) Legal
3 9 (4.21%) French Language
4 8 (3.74%) Retail
5 6 (2.80%) Telecoms
6 5 (2.34%) Japanese Language
7 4 (1.87%) Manufacturing
8 3 (1.40%) Local Government
9 1 (0.47%) Automotive
9 1 (0.47%) Advertising
9 1 (0.47%) Banking
Libraries, Frameworks & Software Standards
1 1 (0.47%) .NET
1 1 (0.47%) COM
1 1 (0.47%) EDI
Miscellaneous
1 47 (21.96%) Blackberry
2 10 (4.67%) Analytical Skills
3 9 (4.21%) PDA
3 9 (4.21%) iPhone
3 9 (4.21%) iPad
4 5 (2.34%) Handset
5 4 (1.87%) EPoS
5 4 (1.87%) Management Information System
6 3 (1.40%) Video Conferencing
6 3 (1.40%) Mobile Computing
7 2 (0.93%) Life Science
7 2 (0.93%) NHS
7 2 (0.93%) Statistics
7 2 (0.93%) Private Cloud
8 1 (0.47%) Computer Science
8 1 (0.47%) IVR
8 1 (0.47%) Thin Client
8 1 (0.47%) GIS
8 1 (0.47%) Fat Client
8 1 (0.47%) Mobile App
Operating Systems
1 145 (67.76%) Windows
2 83 (38.79%) Windows 7
3 36 (16.82%) Windows XP
4 14 (6.54%) Windows 8
5 11 (5.14%) Windows Server 2003
5 11 (5.14%) Windows Vista
6 10 (4.67%) Windows Server 2008
7 9 (4.21%) Apple iOS
8 6 (2.80%) Windows 2000 Server
8 6 (2.80%) Android
9 5 (2.34%) Windows Server 2012
10 4 (1.87%) Linux
11 3 (1.40%) UNIX
11 3 (1.40%) Windows Mobile
12 2 (0.93%) AIX
Processes & Methodologies
1 65 (30.37%) ITIL
2 30 (14.02%) Incident Management
3 19 (8.88%) Document Management
4 8 (3.74%) Service Management
5 5 (2.34%) Business Intelligence
6 3 (1.40%) B2B
6 3 (1.40%) ITSM
6 3 (1.40%) Service Desk Management
6 3 (1.40%) Line Management
7 2 (0.93%) Migration
7 2 (0.93%) Asset Management
7 2 (0.93%) Service Delivery
7 2 (0.93%) E-Commerce
7 2 (0.93%) ERP
8 1 (0.47%) CRM
8 1 (0.47%) Change Management
8 1 (0.47%) Information Management
8 1 (0.47%) Problem Management
8 1 (0.47%) Investment Management
8 1 (0.47%) Data Entry
Programming Languages
1 3 (1.40%) SQL
2 1 (0.47%) VB
Qualifications
1 13 (6.07%) Microsoft Certification
2 8 (3.74%) ITIL Certification
2 8 (3.74%) Degree
2 8 (3.74%) Security Cleared
3 7 (3.27%) MOS
3 7 (3.27%) MCP
4 6 (2.80%) MCSE
5 5 (2.34%) Cisco Certification
5 5 (2.34%) A+ Certification
6 4 (1.87%) CCNA
7 3 (1.40%) MCSA
7 3 (1.40%) Network+ Certification
7 3 (1.40%) SC Cleared
8 1 (0.47%) DV Cleared
8 1 (0.47%) MCDST
8 1 (0.47%) MCITP
8 1 (0.47%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (7.94%) SLA
2 2 (0.93%) ISO/IEC 20000
System Software
1 108 (50.47%) Active Directory
2 2 (0.93%) Terminal Server
2 2 (0.93%) VMware Infrastructure
3 1 (0.47%) XenApp
3 1 (0.47%) vSphere
3 1 (0.47%) Samba
Systems Management
1 11 (5.14%) SCCM
2 2 (0.93%) SCOM
2 2 (0.93%) Tivoli
3 1 (0.47%) Norton AntiVirus
3 1 (0.47%) Backup Exec
3 1 (0.47%) OVSD
3 1 (0.47%) Cisco CUCM
3 1 (0.47%) AirWatch
3 1 (0.47%) NetVault Backup
Vendors
1 93 (43.46%) Microsoft
2 54 (25.23%) Citrix
3 8 (3.74%) VMware
4 6 (2.80%) Remedy
5 5 (2.34%) LANDesk
6 4 (1.87%) Google
6 4 (1.87%) Cisco
6 4 (1.87%) HP
6 4 (1.87%) Mitel
6 4 (1.87%) Avaya
7 3 (1.40%) Oracle
8 2 (0.93%) SAP
8 2 (0.93%) Symantec
8 2 (0.93%) ServiceNow
9 1 (0.47%) ProCurve
9 1 (0.47%) Adobe
9 1 (0.47%) Lotus
9 1 (0.47%) Apple
9 1 (0.47%) Altiris
9 1 (0.47%) Capita
West London
JM
Rate: £25000 - £30000 per annum
Posted: 2 days ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Posted: 4 days ago
Harrogate, North Yorkshire
Mortimer Spinks
Posted: 5 days ago
City, London
Premier IT
Rate: £100 - £150 per day
Posted: 5 days ago
Redhill, Surrey
The Bridge Ltd
Rate: Up to £15 per hour
Posted: 6 days ago