The table below looks at the statistics for the Incident Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Manager in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Incident Manager
Rank 539 527 511
Rank change year-on-year
-12 -16
Contract jobs requiring an Incident Manager 56 55 46
As % of all contract IT jobs located in the UK 0.10% 0.11% 0.093%
As % of the Job Titles category 0.11% 0.12% 0.100%
Number of daily rates quoted 29 26 21
Average daily rate
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£410 £350 £250
Average daily rate % change year-on-year
+17.14% +40.00%
90% offered a daily rate of more than £323 £238 £150
10% offered a daily rate of more than £426 £463 £365
UK excluding London average daily rate £405 £338 £225
% change year-on-year
+20.00% +50.00%
Number of hourly rates quoted 2 2 1
Average hourly rate £27.83 £24.25 £33.50
Average hourly rate % change year-on-year
+14.76% -27.61%
UK excluding London average hourly rate £27.83 £24.25 £33.50
% change year-on-year
+14.76% -27.61%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50642 47729 46134
As % of all contract IT jobs located in the UK 91.79% 92.49% 92.95%
Number of daily rates quoted 32228 28770 26034
Average daily rate £400 £400 £380
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2044 2098 2641
Average hourly rate £16.00 £17.50 £18.50
Average hourly rate % change year-on-year
-8.57% -5.40%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.50 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Incident Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Incident Manager Jobs Demand Trend in the UK

Incident Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Manager within the UK.

Incident Manager Daily Rate Trend in the UK

Incident Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Manager within the UK over the 3 months to 19 December 2014.

Incident Manager Daily Rate Histogram in the UK

Incident Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Manager within the UK.

Incident Manager Hourly Rate Trend in the UK

Incident Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Manager within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 50 £400 +14.28% 11
South East -39 11 £400 +14.28% 1
London +10 7 £413 -0.60% 4
South West - 7 £420 -
East of England - 7 £430 -
Berkshire -3 6 - - 1
North West -3 6 £325 - 5
West Midlands -15 5 £450 +38.46%
West Yorkshire - 5 £425 - 1
Yorkshire - 5 £425 - 1
City of London +7 4 £389 -15.99% 2
Manchester -5 4 - - 5
Scotland - 4 - -
Reading +10 3 - -
Welwyn Garden City - 3 - -
Bedfordshire - 3 £430 -
Birmingham - 3 £450 -
Leeds - 3 - - 1
Hertfordshire - 3 - -
Edinburgh - 2 - -
Glasgow - 2 - -
Luton - 1 £430 -
Bracknell - 1 - - 1
Essex - 1 - -
M4 Corridor - 1 - -
East Midlands - - - -
Nottinghamshire - - - -
Shropshire - - - -
South Yorkshire - - - -
Surrey - - - -

Incident Manager
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT contractor jobs within the UK that cited Incident Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Incident Manager in their job title.

1 81 (68.64%) ITIL
2 74 (62.71%) Incident Management
3 47 (39.83%) Problem Management
4 36 (30.51%) Service Management
5 30 (25.42%) SLA
5 30 (25.42%) ITIL Certification
6 26 (22.03%) Service Delivery
7 25 (21.19%) Telecoms
8 21 (17.80%) Root Cause Analysis
8 21 (17.80%) Finance
9 20 (16.95%) ITSM
10 16 (13.56%) Security Cleared
11 15 (12.71%) MS Office
12 14 (11.86%) Degree
13 12 (10.17%) Banking
13 12 (10.17%) SC Cleared
13 12 (10.17%) Analytical Skills
14 11 (9.32%) ITIL V3
14 11 (9.32%) MS Excel
14 11 (9.32%) Microsoft
14 11 (9.32%) Management Information System
15 10 (8.47%) 2G
15 10 (8.47%) 3G
15 10 (8.47%) LTE
15 10 (8.47%) Fault Management
16 8 (6.78%) Retail
16 8 (6.78%) Continuous Improvement
16 8 (6.78%) Remedy
16 8 (6.78%) Change Management
16 8 (6.78%) Stakeholder Management

Incident Manager
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT contractor jobs within the UK that cited Incident Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Incident Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (0.85%) SharePoint
1 1 (0.85%) MS Exchange
1 1 (0.85%) IIS
1 1 (0.85%) Exchange Server 2013
1 1 (0.85%) Exchange Server 2010
Applications
1 15 (12.71%) MS Office
2 11 (9.32%) MS Excel
3 6 (5.08%) MS PowerPoint
Business Applications
1 7 (5.93%) Remedy ITSM
2 2 (1.69%) assyst
Communications & Networking
1 10 (8.47%) 2G
1 10 (8.47%) 3G
1 10 (8.47%) LTE
2 3 (2.54%) 4G
3 1 (0.85%) Radio Access Network
Database & Business Intelligence
1 1 (0.85%) SQL Server
General
1 25 (21.19%) Telecoms
2 21 (17.80%) Finance
3 12 (10.17%) Banking
4 8 (6.78%) Retail
5 3 (2.54%) Back Office
6 2 (1.69%) Law
6 2 (1.69%) Front Office
7 1 (0.85%) Aerospace
7 1 (0.85%) Legal
7 1 (0.85%) Manufacturing
7 1 (0.85%) Publishing
7 1 (0.85%) Mandarin Language
7 1 (0.85%) French Language
7 1 (0.85%) German Language
7 1 (0.85%) Spanish Language
7 1 (0.85%) Local Government
Miscellaneous
1 12 (10.17%) Analytical Skills
2 11 (9.32%) Management Information System
3 3 (2.54%) Video Conferencing
4 2 (1.69%) Computer Science
4 2 (1.69%) Enterprise Software
4 2 (1.69%) Replication
5 1 (0.85%) NHS
5 1 (0.85%) CMDB
5 1 (0.85%) Mathematics
Operating Systems
1 7 (5.93%) Windows
2 1 (0.85%) Windows Server 2008
Processes & Methodologies
1 81 (68.64%) ITIL
2 74 (62.71%) Incident Management
3 47 (39.83%) Problem Management
4 36 (30.51%) Service Management
5 26 (22.03%) Service Delivery
6 21 (17.80%) Root Cause Analysis
7 20 (16.95%) ITSM
8 11 (9.32%) ITIL V3
9 10 (8.47%) Fault Management
10 8 (6.78%) Continuous Improvement
10 8 (6.78%) Change Management
10 8 (6.78%) Stakeholder Management
11 6 (5.08%) Project Management
12 5 (4.24%) Risk Management
12 5 (4.24%) Trend Analysis
13 4 (3.39%) Change Control
13 4 (3.39%) Coaching
14 3 (2.54%) Business Continuity
14 3 (2.54%) Process Management
14 3 (2.54%) People Management
Programming Languages
1 1 (0.85%) SQL
Qualifications
1 30 (25.42%) ITIL Certification
2 16 (13.56%) Security Cleared
3 14 (11.86%) Degree
4 12 (10.17%) SC Cleared
5 6 (5.08%) CCENT
5 6 (5.08%) CCNA
5 6 (5.08%) Cisco Certification
6 5 (4.24%) DV Cleared
7 2 (1.69%) HND
8 1 (0.85%) MCSE
8 1 (0.85%) Citrix Certification
8 1 (0.85%) Microsoft Certification
Quality Assurance & Compliance
1 30 (25.42%) SLA
2 6 (5.08%) BS15000
3 2 (1.69%) ISO 9001
System Software
1 2 (1.69%) VMware Infrastructure
1 2 (1.69%) Active Directory
2 1 (0.85%) XenApp
Systems Management
1 3 (2.54%) OVSD
2 2 (1.69%) SCOM
2 2 (1.69%) OpenView Configuration Management
Vendors
1 11 (9.32%) Microsoft
2 8 (6.78%) Remedy
3 6 (5.08%) HP
4 5 (4.24%) BMC
5 4 (3.39%) Citrix
5 4 (3.39%) VMware
6 3 (2.54%) Sun
6 3 (2.54%) ServiceNow
7 1 (0.85%) Cisco
7 1 (0.85%) Business Objects
7 1 (0.85%) Cognizant
7 1 (0.85%) Ericsson
7 1 (0.85%) NetApp
7 1 (0.85%) Capita
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