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The table below looks at the demand for Cisco IP Contact Center (IPCC) skills across the UK with a comparison to our Communications & Networking category. Included is a guide to the contractor rates offered in IT jobs that have cited IPCC over the 3 months to 10 October 2008 with a comparison to the same period last year.

LinkCisco IP Contact Center (IPCC)
Location
3 months to
10 Oct 2008
Same period last year
Rank532551
Rank change on same period last yearUp+19
Matching contract IT job ads27115
As % of all UK contract IT job ads sampled0.038 %0.116 %
As % of the category below0.285 %0.855 %
Daily rates quoted949
Average minimum daily rate£361£367
Average daily rate£386£383
% change on same period last year+0.77 %
Average maximum daily rate£411£398
UK excluding London average daily rate£378£359
% change on same period last year+5.29 %
Hourly rates quoted12
Average minimum hourly rate£15.00£25.00
Average hourly rate£22.50£25.00
% change on same period last year-10.00 %
Average maximum hourly rate£30.00£25.00
UK excluding London average hourly rate£22.50£25.00
% change on same period last year-10.00 %
IT Contractor Job Market, Communications & NetworkingCommunications & Networking
UK
Matching contract IT job ads948313444
As % of all UK contract IT job ads sampled13.35 %13.59 %
Daily rates quoted27133485
Average minimum daily rate£343£345
Average daily rate£362£362
% change on same period last year+0.19 %
Average maximum daily rate£382£378
UK excluding London average daily rate£352£335
% change on same period last year+4.78 %
Hourly rates quoted12371873
Average minimum hourly rate£25.25£26.56
Average hourly rate£26.97£28.63
% change on same period last year-5.78 %
Average maximum hourly rate£28.69£30.69
UK excluding London average hourly rate£27.43£28.95
% change on same period last year-5.27 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

IPCC
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of IT contractor jobs citing IPCC within the UK as a proportion of the total demand within the Communications & Networking category.

IPCC Demand Trend

IPCC
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IPCC within the UK.

IPCC Daily Rate Trend

IPCC
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing IPCC within the UK over the 3 months to 10 October 2008.

IPCC Daily Rate Histogram

IPCC
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IPCC within the UK.

IPCC Hourly Rate Trend

IPCC
Top 28 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IPCC within the UK over the 3 months to 10 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandDown-323£381-0.51 %
LondonUp+347£400-3.55 %
South EastUp+387£367-8.33 %
East of EnglandUp+13--
BerkshireUp+233£425+6.25 %
ScotlandNew entry-3--
GlasgowNew entry-3--
YorkshireUp+112£325-26.41 %
SuffolkUp+152--
IpswichNew entry-2--
City of LondonDown-312--
BracknellNew entry-2£425-
Thames ValleyNew entry-2£300-
MiddlesexNew entry-2£375-
ReadingUp+51--
LeedsNew entry-1--
West YorkshireUp+41--
East YorkshireNew entry-1£325-
LiverpoolNew entry-1--
MerseysideNew entry-1--
BristolNew entry-1--
BirminghamNew entry-1--
West MidlandsUp+151--
North WestUp+161--
EdinburghNew entry-1--
South WestUp+251--
AberdeenNew entry-1--
HertfordshireUp+31--

IPCC
Top 30 Related IT Skills

For the 6 months to 10 October 2008, IT contractor jobs within the UK citing IPCC also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IPCC.

170 (82.35 %)Cisco
235 (41.18 %)Cisco Certification
333 (38.82 %)CCVP
418 (21.18 %)CCNP
517 (20.00 %)VoIP
615 (17.65 %)Cisco ICM
714 (16.47 %)Cisco IPT
714 (16.47 %)Telecoms
813 (15.29 %)CCIE
911 (12.94 %)CiscoWorks
1010 (11.76 %)Genesys
1010 (11.76 %)CCNA
119 (10.59 %)MPLS
119 (10.59 %)BGP
128 (9.412 %)Security Cleared
128 (9.412 %)Internet
137 (8.235 %)LAN
137 (8.235 %)WAN
137 (8.235 %)SC Cleared
137 (8.235 %)IP Telephony
146 (7.059 %)Insurance
146 (7.059 %)Government
146 (7.059 %)Cisco PIX
146 (7.059 %)EIGRP
155 (5.882 %)MGCP
155 (5.882 %)Nortel
155 (5.882 %)ITIL
155 (5.882 %)Firewall
164 (4.706 %)Banking
164 (4.706 %)HP

IPCC
Top Related IT Skills by Category

For the 6 months to 10 October 2008, IT contractor jobs within the UK citing IPCC also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IPCC. Up to 20 skills are shown per category.

IT Contractor Job Market, ApplicationsApplications
11 (1.176 %)MS Excel
11 (1.176 %)MS Visio
11 (1.176 %)Spreadsheet
IT Contractor Job Market, Business ApplicationsBusiness Applications
11 (1.176 %)Nortel Periphonics
IT Contractor Job Market, Communications & NetworkingCommunications & Networking
117 (20.00 %)VoIP
215 (17.65 %)Cisco ICM
314 (16.47 %)Cisco IPT
49 (10.59 %)BGP
49 (10.59 %)MPLS
58 (9.412 %)Internet
67 (8.235 %)WAN
67 (8.235 %)LAN
67 (8.235 %)IP Telephony
76 (7.059 %)Cisco PIX
76 (7.059 %)EIGRP
85 (5.882 %)MGCP
85 (5.882 %)Firewall
94 (4.706 %)H.323
103 (3.529 %)Broadband
112 (2.353 %)PBX
112 (2.353 %)TCP/IP
112 (2.353 %)BSS
121 (1.176 %)Wireless
121 (1.176 %)Network Security
IT Contractor Job Market, Database & Business IntelligenceDatabase & Business Intelligence
11 (1.176 %)BusinessObjects
IT Contractor Job Market, Development ApplicationsDevelopment Applications
13 (3.529 %)WinRunner
13 (3.529 %)QuickTest Pro
13 (3.529 %)LoadRunner
IT Contractor Job Market, GeneralGeneral
114 (16.47 %)Telecoms
26 (7.059 %)Government
26 (7.059 %)Insurance
34 (4.706 %)Banking
41 (1.176 %)Retail
41 (1.176 %)Finance
IT Contractor Job Market, Job TitlesJob Titles
119 (22.35 %)Consultant
119 (22.35 %)Cisco Engineer
213 (15.29 %)Cisco Consultant
39 (10.59 %)Cisco Specialist
48 (9.412 %)Voice Engineer
57 (8.235 %)Cisco IPT Engineer
57 (8.235 %)Support Engineer
66 (7.059 %)Voice Specialist
75 (5.882 %)Network Engineer
84 (4.706 %)Project Manager
84 (4.706 %)Cisco Support
93 (3.529 %)Network Analyst
93 (3.529 %)Cisco Network Engineer
93 (3.529 %)Analyst
93 (3.529 %)3rd Line Support
102 (2.353 %)Solutions Designer
102 (2.353 %)2nd Line Support
102 (2.353 %)Network Consultant
102 (2.353 %)Telecoms Engineer
102 (2.353 %)VoIP Engineer
IT Contractor Job Market, MiscellaneousMiscellaneous
11 (1.176 %)AVVID
11 (1.176 %)IVR
11 (1.176 %)Speech Recognition
IT Contractor Job Market, Operating SystemsOperating Systems
11 (1.176 %)Windows
11 (1.176 %)Windows 2000
IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
18 (9.412 %)Security Cleared
27 (8.235 %)SC Cleared
35 (5.882 %)ITIL
44 (4.706 %)Project Management
52 (2.353 %)Service Management
52 (2.353 %)PRINCE2
52 (2.353 %)CAD
52 (2.353 %)Validation
52 (2.353 %)Migration
52 (2.353 %)eTOM
52 (2.353 %)Enterprise Architecture
61 (1.176 %)Technical Architecture
61 (1.176 %)Data Validation
61 (1.176 %)Stakeholder Management
61 (1.176 %)CRM
61 (1.176 %)Business Intelligence
61 (1.176 %)Workflow
61 (1.176 %)Contact Management
IT Contractor Job Market, Programming LanguagesProgramming Languages
11 (1.176 %)SQL
IT Contractor Job Market, QualificationsQualifications
135 (41.18 %)Cisco Certification
233 (38.82 %)CCVP
318 (21.18 %)CCNP
413 (15.29 %)CCIE
510 (11.76 %)CCNA
61 (1.176 %)Microsoft Certification
61 (1.176 %)PRINCE2 Certification
61 (1.176 %)CCIP
61 (1.176 %)MCSE
61 (1.176 %)MCSA
61 (1.176 %)PRINCE2 Practitioner
IT Contractor Job Market, Systems ManagementSystems Management
111 (12.94 %)CiscoWorks
23 (3.529 %)OpenView
IT Contractor Job Market, VendorsVendors
170 (82.35 %)Cisco
210 (11.76 %)Genesys
35 (5.882 %)Nortel
44 (4.706 %)HP
53 (3.529 %)Siemens
62 (2.353 %)Oracle
71 (1.176 %)Business Objects
71 (1.176 %)Microsoft
71 (1.176 %)Nokia
71 (1.176 %)CheckPoint
71 (1.176 %)BT