The statistics below represent IT contracts advertised across the UK that had IT Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 May 2016
Same period 2015 Same period 2014
IT Support
Rank 343 320 283
Rank change year-on-year
-23 -37
Contract jobs requiring an IT Support 341 355 389
As % of all contract IT jobs located in the UK 0.63% 0.65% 0.74%
As % of the Job Titles category 0.67% 0.69% 0.78%
Number of daily rates quoted 159 131 134
Median daily rate £170 £165 £155
Median daily rate % change year-on-year
+3.03% +6.45%
90% offered a daily rate of more than £104 £100 £105
10% offered a daily rate of more than £350 £289 £315
UK excluding London median daily rate £160 £160 £130
% change year-on-year
- +23.07%
Number of hourly rates quoted 86 111 142
Median hourly rate £14.00 £13.87 £14.00
Median hourly rate % change year-on-year
+0.93% -0.92%
90% offered a hourly rate of more than £9.00 £10.30 £10.00
10% offered a hourly rate of more than £20.50 £18.00 £20.04
UK excluding London median hourly rate £14.00 £13.87 £14.00
% change year-on-year
+0.93% -0.92%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50931 51412 49753
As % of all contract IT jobs located in the UK 94.75% 94.74% 94.45%
Number of daily rates quoted 33245 31720 30748
Median daily rate £425 £400 £393
Median daily rate % change year-on-year
+6.25% +1.91%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1466 2048 2093
Median hourly rate £18.00 £16.83 £17.00
Median hourly rate % change year-on-year
+6.98% -1.02%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.57 £40.15 £39.50
UK excluding London median hourly rate £17.50 £16.00 £16.50
% change year-on-year
+9.37% -3.03%

IT Support
Jobs Demand Trend

The demand trend of IT contracts that featured IT Support in the job title.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 26 May 2016.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 26 May 2016.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 313 £175 +6.06% 233
London -1 110 £175 -2.77% 68
South East -10 83 £240 +37.14% 47
East of England +19 34 £155 -8.82% 18
South West -8 21 £135 +20.00% 20
Oxfordshire +5 20 £350 +100.00% 8
North West -23 20 £210 +33.33% 26
Surrey -2 19 £150 -11.76% 5
Scotland -13 16 £123 -2.00% 6
Berkshire 0 15 £148 -11.94% 6
Yorkshire -11 15 £148 -32.95% 23
Hampshire +5 13 £185 +23.33% 13
City of London +33 12 £166 -24.43% 16
West Midlands -14 12 £120 -4.00% 21
North East -36 12 £170 - 2
Hertfordshire +17 10 £176 -54.98% 9
East Midlands +5 10 £218 +169.13% 8
Cheshire +2 10 £305 +67.12% 3
West Yorkshire -14 9 £161 -26.70% 14
Cambridgeshire +13 8 £155 -31.11% 6
Wales +9 8 £133 +20.45% 3
Reading 0 8 £148 -26.25% 2
Edinburgh -10 8 £116 -7.00% 2
West Sussex -29 8 £325 - 6
Tyne and Wear - 8 £170 - 2
Newcastle upon Tyne - 8 £170 - 2
South Wales +5 7 £133 +20.45% 3
Essex +3 7 £115 - 1
Norfolk -1 7 £130 +26.82% 1
Wiltshire -3 7 £143 - 4

IT Support Skill Set
Top 30 Related IT Skills

For the 6 months to 26 May 2016, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support in the job title.

1 412 (58.94%) Windows
2 311 (44.49%) Active Directory
3 286 (40.92%) Microsoft
4 243 (34.76%) MS Office
5 234 (33.48%) Windows 7
6 134 (19.17%) Windows Server
7 128 (18.31%) ITIL
8 122 (17.45%) MS Excel
9 90 (12.88%) Finance
10 86 (12.30%) Citrix
11 80 (11.44%) MS Exchange
12 79 (11.30%) Windows Server 2008
13 78 (11.16%) Windows 8
14 74 (10.59%) VMware
15 66 (9.44%) SLA
16 65 (9.30%) Blackberry
17 59 (8.44%) Windows XP
18 57 (8.15%) Cisco
18 57 (8.15%) Service Management
19 50 (7.15%) LAN
20 47 (6.72%) Windows Server 2003
21 46 (6.58%) Microsoft Certification
21 46 (6.58%) WAN
21 46 (6.58%) Windows Server 2012
22 45 (6.44%) SCCM
23 42 (6.01%) Office 365
23 42 (6.01%) TCP/IP
23 42 (6.01%) DNS
24 40 (5.72%) VPN
24 40 (5.72%) HP

IT Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (11.44%) MS Exchange
2 33 (4.72%) Exchange Server 2010
3 26 (3.72%) Blackberry Enterprise Server
4 22 (3.15%) SharePoint
5 14 (2.00%) Skype for Business
6 11 (1.57%) Exchange Server 2013
6 11 (1.57%) IIS
7 9 (1.29%) Exchange Server 2003
8 8 (1.14%) IBM Notes
9 7 (1.00%) Apache
9 7 (1.00%) WordPress
10 6 (0.86%) Exchange Server 2007
10 6 (0.86%) SharePoint 2013
11 4 (0.57%) CMS
12 2 (0.29%) Tomcat
12 2 (0.29%) WebLogic
13 1 (0.14%) JBoss
13 1 (0.14%) Joomla!
13 1 (0.14%) Tuxedo
13 1 (0.14%) WebSphere
Applications
1 243 (34.76%) MS Office
2 122 (17.45%) MS Excel
3 15 (2.15%) MS PowerPoint
4 2 (0.29%) AutoCAD
4 2 (0.29%) MS Visio
4 2 (0.29%) Spreadsheet
5 1 (0.14%) Adobe Captivate
5 1 (0.14%) MS Project
5 1 (0.14%) Photoshop
Business Applications
1 4 (0.57%) Finacle
2 3 (0.43%) assyst
2 3 (0.43%) Dynamics CRM
3 2 (0.29%) Dynamics AX
3 2 (0.29%) Dynamics NAV
4 1 (0.14%) Adaptiv
4 1 (0.14%) Magento
4 1 (0.14%) Northgate Housing
4 1 (0.14%) Remedy ITSM
4 1 (0.14%) SAP CRM
4 1 (0.14%) WebTrends
Cloud Services
1 42 (6.01%) Office 365
2 11 (1.57%) Microsoft Azure
3 6 (0.86%) Google Apps
4 2 (0.29%) Google Analytics
5 1 (0.14%) Adobe Creative Cloud
5 1 (0.14%) Azure Active Directory
5 1 (0.14%) Cloud Computing
5 1 (0.14%) GitHub
5 1 (0.14%) Trello
Communications & Networking
1 50 (7.15%) LAN
2 46 (6.58%) WAN
3 42 (6.01%) DNS
3 42 (6.01%) TCP/IP
4 40 (5.72%) VPN
5 39 (5.58%) DHCP
5 39 (5.58%) Firewall
6 31 (4.43%) Internet
7 18 (2.58%) Wi-Fi
8 12 (1.72%) SAN
8 12 (1.72%) VoIP
9 11 (1.57%) Intranet
9 11 (1.57%) Network Security
9 11 (1.57%) Wireless
10 8 (1.14%) Remote Desktop
11 5 (0.72%) IP Telephony
12 4 (0.57%) ADSL
12 4 (0.57%) Broadband
12 4 (0.57%) IPv4
12 4 (0.57%) LDAP
Database & Business Intelligence
1 29 (4.15%) SQL Server
2 10 (1.43%) SQL Server 2005
3 3 (0.43%) MySQL
3 3 (0.43%) Oracle Database
3 3 (0.43%) SQL Server 2008
4 2 (0.29%) BusinessObjects
4 2 (0.29%) Relational Database
4 2 (0.29%) SQL Server 2012
5 1 (0.14%) Data Mining
5 1 (0.14%) DB2
5 1 (0.14%) MongoDB
5 1 (0.14%) MS Access
5 1 (0.14%) SQL Server Integration Services
5 1 (0.14%) SQL Server Reporting Services
Development Applications
1 3 (0.43%) JIRA
2 2 (0.29%) Team Foundation Server
2 2 (0.29%) Visual Studio
3 1 (0.14%) Atlassian Bamboo
General
1 90 (12.88%) Finance
2 40 (5.72%) Legal
3 29 (4.15%) Banking
4 24 (3.43%) Law
5 15 (2.15%) Telecoms
6 13 (1.86%) Retail
7 9 (1.29%) Advertising
8 7 (1.00%) Manufacturing
9 6 (0.86%) Investment Banking
10 5 (0.72%) Front Office
11 4 (0.57%) Back Office
12 3 (0.43%) Marketing
13 2 (0.29%) French Language
13 2 (0.29%) Local Government
13 2 (0.29%) Mandarin Language
13 2 (0.29%) Publishing
14 1 (0.14%) Games
14 1 (0.14%) International Banking
14 1 (0.14%) Military
14 1 (0.14%) Multimedia
Libraries, Frameworks & Software Standards
1 8 (1.14%) .NET
2 7 (1.00%) HTML
3 5 (0.72%) CSS
4 3 (0.43%) HTML5
4 3 (0.43%) jQuery
4 3 (0.43%) Velocity
4 3 (0.43%) XML
5 2 (0.29%) CSS3
5 2 (0.29%) SAML
5 2 (0.29%) Web Services
6 1 (0.14%) Ajax
6 1 (0.14%) Hibernate
6 1 (0.14%) JDBC
6 1 (0.14%) MAPI
6 1 (0.14%) Middleware
6 1 (0.14%) ODBC
6 1 (0.14%) Spring
6 1 (0.14%) Swing
6 1 (0.14%) XBRL
6 1 (0.14%) XHTML
Miscellaneous
1 65 (9.30%) Blackberry
2 34 (4.86%) Analytical Skills
3 25 (3.58%) Smartphone
3 25 (3.58%) Video Conferencing
4 22 (3.15%) iPhone
5 21 (3.00%) Driving Licence
6 13 (1.86%) Management Information System
7 11 (1.57%) iPad
7 11 (1.57%) NHS
8 8 (1.14%) Computer Science
9 7 (1.00%) Fat Client
9 7 (1.00%) Thin Client
10 6 (0.86%) Clustering
10 6 (0.86%) Mainframe
11 5 (0.72%) Blog
11 5 (0.72%) Client/Server
11 5 (0.72%) CMDB
11 5 (0.72%) Data Centre
11 5 (0.72%) Data Protection Act
11 5 (0.72%) Equities
Operating Systems
1 412 (58.94%) Windows
2 234 (33.48%) Windows 7
3 134 (19.17%) Windows Server
4 79 (11.30%) Windows Server 2008
5 78 (11.16%) Windows 8
6 59 (8.44%) Windows XP
7 47 (6.72%) Windows Server 2003
8 46 (6.58%) Windows Server 2012
9 36 (5.15%) Windows 10
10 28 (4.01%) Linux
11 22 (3.15%) Android
12 21 (3.00%) Mac OS X
13 18 (2.58%) Unix
14 17 (2.43%) Apple iOS
15 8 (1.14%) Windows 2000 Server
16 4 (0.57%) Windows Vista
17 3 (0.43%) Mac OS
17 3 (0.43%) Red Hat Enterprise Linux
17 3 (0.43%) Windows 2000
18 2 (0.29%) Windows Phone
Processes & Methodologies
1 128 (18.31%) ITIL
2 57 (8.15%) Service Management
3 34 (4.86%) Service Delivery
4 29 (4.15%) Incident Management
5 27 (3.86%) Change Management
5 27 (3.86%) ITSM
6 24 (3.43%) CRM
7 21 (3.00%) Problem Management
8 19 (2.72%) Document Management
9 17 (2.43%) Project Management
10 16 (2.29%) Asset Management
11 15 (2.15%) Migration
11 15 (2.15%) Root Cause Analysis
12 13 (1.86%) Mentoring
13 11 (1.57%) Multi-Factor Authentication
13 11 (1.57%) Two-Factor Authentication
14 10 (1.43%) E-Commerce
15 9 (1.29%) Coaching
15 9 (1.29%) Continuous Improvement
15 9 (1.29%) Disaster Recovery
Programming Languages
1 29 (4.15%) SQL
2 18 (2.58%) PowerShell
3 9 (1.29%) Java
4 8 (1.14%) VBScript
5 7 (1.00%) JavaScript
5 7 (1.00%) Shell Script
6 6 (0.86%) C
6 6 (0.86%) VB
7 5 (0.72%) Perl
7 5 (0.72%) PHP
8 4 (0.57%) C#
8 4 (0.57%) VBA
9 3 (0.43%) Python
10 2 (0.29%) C++
10 2 (0.29%) PL/SQL
11 1 (0.14%) CFML
11 1 (0.14%) COBOL
11 1 (0.14%) Ruby
11 1 (0.14%) T-SQL
Qualifications
1 46 (6.58%) Microsoft Certification
2 39 (5.58%) Security Cleared
3 30 (4.29%) CCNA
3 30 (4.29%) Cisco Certification
4 27 (3.86%) SC Cleared
5 26 (3.72%) Degree
6 25 (3.58%) MCP
7 21 (3.00%) MCSE
8 18 (2.58%) DBS Check
9 15 (2.15%) ITIL Certification
10 12 (1.72%) MCSA
11 9 (1.29%) MCITP
12 6 (0.86%) CTC Cleared
13 5 (0.72%) BPSS Clearance
13 5 (0.72%) HND
13 5 (0.72%) ITIL Foundation Certificate
14 3 (0.43%) CCA
14 3 (0.43%) Citrix Certification
14 3 (0.43%) PRINCE2 Practitioner
15 2 (0.29%) MCTS
Quality Assurance & Compliance
1 66 (9.44%) SLA
2 11 (1.57%) Disclosure Scotland
3 7 (1.00%) QA
4 1 (0.14%) ISO 9001
4 1 (0.14%) JSP 440
System Software
1 311 (44.49%) Active Directory
2 38 (5.44%) VMware Infrastructure
3 13 (1.86%) XenApp
4 12 (1.72%) vSphere
5 10 (1.43%) Hyper-V
6 9 (1.29%) XenDesktop
7 6 (0.86%) Microsoft App-V
8 5 (0.72%) ISA Server
8 5 (0.72%) VMware ESX
9 4 (0.57%) NFS
9 4 (0.57%) Samba
10 3 (0.43%) VMware Server
11 1 (0.14%) BitLocker
11 1 (0.14%) KVM
11 1 (0.14%) UAG
11 1 (0.14%) vCloud
11 1 (0.14%) VMware ESXi
11 1 (0.14%) VMware Workstation
11 1 (0.14%) Xen
Systems Management
1 45 (6.44%) SCCM
2 6 (0.86%) WSUS
3 4 (0.57%) Backup Exec
3 4 (0.57%) SCOM
3 4 (0.57%) Symantec Endpoint Protection
4 3 (0.43%) Sysprep
5 2 (0.29%) ITRS Geneos
5 2 (0.29%) McAfee ePO
5 2 (0.29%) Microsoft Data Protection Manager
5 2 (0.29%) Tivoli
6 1 (0.14%) Casper Suite
6 1 (0.14%) Cisco CUCM
6 1 (0.14%) FortiGate
6 1 (0.14%) HP Data Protector
6 1 (0.14%) Netcool
6 1 (0.14%) NetVault Backup
6 1 (0.14%) OpenView Configuration Management
6 1 (0.14%) SCDPM
6 1 (0.14%) Systems Management Server (SMS)
6 1 (0.14%) Tivoli Storage Manager
Vendors
1 286 (40.92%) Microsoft
2 86 (12.30%) Citrix
3 74 (10.59%) VMware
4 57 (8.15%) Cisco
5 40 (5.72%) HP
6 32 (4.58%) Apple
7 19 (2.72%) Oracle
7 19 (2.72%) Remedy
8 15 (2.15%) LANDesk
9 12 (1.72%) Bloomberg
9 12 (1.72%) NetApp
10 10 (1.43%) EMC
10 10 (1.43%) SAP
11 9 (1.29%) Google
11 9 (1.29%) Mitel
12 8 (1.14%) Intel Security
12 8 (1.14%) Lotus
12 8 (1.14%) Sophos
12 8 (1.14%) Symantec
13 7 (1.00%) Dell
Bedford, Bedfordshire
Davanti Solutions
Rate: From £20 to £25 per hour
Posted: 20 hours ago
Nuneaton, Warwickshire
Senitor Associates
Rate: £9 - £12 per hour
Posted: Yesterday
Richmond, Surrey
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Rate: £100 - £125 per day
Posted: Yesterday
Feltham, Middlesex
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £15.00 per hour
Posted: Yesterday
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London
HAYS INFORMATION TECHNOLOGY
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Rate: £100 - £150 per annum
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Hertfordshire
Testing Circle Ltd
Rate: £150 - £300 per day
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Posted: 3 days ago
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Rate: £30000 - £33000 per annum + benefits
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Bournemouth
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Newcastle upon Tyne
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