The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
IT Support
Rank 339 322 291
Rank change year-on-year
-17 -31
Contract jobs requiring an IT Support 254 257 270
As % of all contract IT jobs located in the UK 0.51% 0.53% 0.59%
As % of the Job Titles category 0.55% 0.57% 0.64%
Number of daily rates quoted 84 62 47
Average daily rate
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of your Daily Rate
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£164 £158 £160
Average daily rate % change year-on-year
+4.32% -1.56%
90% offered a daily rate of more than £100 £116 £95
10% offered a daily rate of more than £300 £324 £275
UK excluding London average daily rate £164 £150 £138
% change year-on-year
+9.54% +9.09%
Number of hourly rates quoted 90 105 131
Average hourly rate £13.50 £14.00 £14.00
Average hourly rate % change year-on-year
-3.57% -
90% offered a hourly rate of more than £10.00 £10.83 £10.00
10% offered a hourly rate of more than £22.50 £25.00 £20.00
UK excluding London average hourly rate £12.68 £14.00 £12.75
% change year-on-year
-9.44% +9.80%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46318 45203 42184
As % of all contract IT jobs located in the UK 92.45% 92.55% 92.88%
Number of daily rates quoted 29063 26904 23919
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.82%
90% offered a daily rate of more than £240 £225 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1785 1961 2473
Average hourly rate £16.50 £17.48 £18.50
Average hourly rate % change year-on-year
-5.57% -5.54%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 29 January 2015.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 29 January 2015.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 230 £164 +2.34% 207
London +23 80 £164 -3.67% 59
South East -23 50 £170 +13.33% 48
East of England +2 31 £144 -4.16% 14
North West 0 16 £150 +4.34% 23
South West -24 14 £173 +30.18% 21
Surrey +1 12 £176 +67.85% 6
West Midlands -3 12 £190 +5.55% 9
Norfolk +14 11 £138 - 3
Yorkshire -6 11 £170 -6.84% 21
City of London +6 10 £200 +23.07% 8
Scotland -2 10 £155 - 13
Norwich +15 9 £138 - 2
East Midlands +6 9 £100 -67.74% 11
Hampshire -22 9 £138 - 12
Berkshire +1 8 £203 +35.50% 8
Oxfordshire -24 8 - - 6
East Sussex -5 7 £110 -67.64% 1
North East -6 7 £230 -
Brighton -7 7 £110 -67.64%
Hertfordshire 0 6 - - 5
Tyne and Wear -3 6 £230 -
Merseyside -5 6 £150 - 2
Manchester -7 6 £165 +10.00% 17
Wales -14 6 £164 - 4
Fareham - 6 £140 - 2
Essex +7 5 - - 2
North Yorkshire +7 5 - - 4
Reading +6 5 £203 +35.00% 3
Bedfordshire -8 5 £151 - 1

IT Support
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 404 (74.26%) Windows
2 243 (44.67%) Active Directory
3 210 (38.60%) MS Office
4 206 (37.87%) Windows 7
5 204 (37.50%) Microsoft
6 121 (22.24%) MS Excel
7 120 (22.06%) MS Exchange
8 114 (20.96%) Windows XP
9 100 (18.38%) Windows Server 2008
10 99 (18.20%) ITIL
11 70 (12.87%) Citrix
12 64 (11.76%) VMware
13 60 (11.03%) Windows Server 2003
14 56 (10.29%) DNS
15 54 (9.93%) Blackberry
16 48 (8.82%) SLA
16 48 (8.82%) DHCP
17 46 (8.46%) Finance
17 46 (8.46%) Windows 8
18 44 (8.09%) Windows Server 2012
18 44 (8.09%) Exchange Server 2010
19 42 (7.72%) LAN
20 41 (7.54%) TCP/IP
21 40 (7.35%) Microsoft Certification
22 37 (6.80%) Cisco
22 37 (6.80%) SCCM
23 36 (6.62%) VMware Infrastructure
23 36 (6.62%) SQL
24 34 (6.25%) WAN
24 34 (6.25%) Incident Management

IT Support
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 120 (22.06%) MS Exchange
2 44 (8.09%) Exchange Server 2010
3 27 (4.96%) SharePoint
4 18 (3.31%) IBM Notes
5 17 (3.13%) Exchange Server 2003
6 16 (2.94%) Exchange Server 2007
7 14 (2.57%) IIS
7 14 (2.57%) Blackberry Enterprise Server
8 10 (1.84%) Lync
9 6 (1.10%) Exchange Server 2013
10 5 (0.92%) WorkSite
10 5 (0.92%) SharePoint 2010
11 4 (0.74%) Lotus Domino
12 1 (0.18%) Site Server
12 1 (0.18%) WebLogic
12 1 (0.18%) Apache
12 1 (0.18%) Tomcat
12 1 (0.18%) SharePoint Server
12 1 (0.18%) Office Communications Server
12 1 (0.18%) Confluence
Applications
1 210 (38.60%) MS Office
2 121 (22.24%) MS Excel
3 26 (4.78%) MS PowerPoint
4 4 (0.74%) Adobe Creative Suite
5 3 (0.55%) Spreadsheet
6 1 (0.18%) AutoCAD
6 1 (0.18%) Shockwave
6 1 (0.18%) Quicktime
6 1 (0.18%) MS Visio
Business Applications
1 6 (1.10%) assyst
2 2 (0.37%) Dynamics CRM
3 1 (0.18%) Dynamics NAV
3 1 (0.18%) Cognos TM1
3 1 (0.18%) Remedy ITSM
3 1 (0.18%) Oracle iProcurement
3 1 (0.18%) Oracle General Ledger
3 1 (0.18%) Oracle Payables
3 1 (0.18%) Oracle Receivables
3 1 (0.18%) Markit EDM
Cloud Services
1 17 (3.13%) Office 365
2 9 (1.65%) Amazon AWS
3 3 (0.55%) Google Apps
4 1 (0.18%) SaaS
4 1 (0.18%) Microsoft Azure
Communications & Networking
1 56 (10.29%) DNS
2 48 (8.82%) DHCP
3 42 (7.72%) LAN
4 41 (7.54%) TCP/IP
5 34 (6.25%) WAN
6 32 (5.88%) VPN
7 28 (5.15%) Firewall
8 20 (3.68%) VoIP
9 19 (3.49%) Wireless
10 15 (2.76%) SAN
11 13 (2.39%) VLAN
12 9 (1.65%) Internet
13 8 (1.47%) IP Telephony
14 7 (1.29%) Wi-Fi
15 5 (0.92%) NAS
16 4 (0.74%) Network Security
16 4 (0.74%) Cisco IPT
16 4 (0.74%) 3G
17 2 (0.37%) Cisco IOS
17 2 (0.37%) Broadband
Database & Business Intelligence
1 26 (4.78%) SQL Server
2 5 (0.92%) SQL Server Reporting Services
2 5 (0.92%) SQL Server 2008
3 4 (0.74%) SQL Server 2005
4 2 (0.37%) Crystal Reports
4 2 (0.37%) MySQL
4 2 (0.37%) FileMaker
5 1 (0.18%) PostgreSQL
5 1 (0.18%) Oracle Reports
5 1 (0.18%) Hadoop
5 1 (0.18%) SQL Server 2012
Development Applications
1 5 (0.92%) Visual Studio
1 5 (0.92%) Team Foundation Server
2 2 (0.37%) MSI
3 1 (0.18%) Subversion
3 1 (0.18%) Oracle Forms
3 1 (0.18%) JIRA
General
1 46 (8.46%) Finance
2 19 (3.49%) Telecoms
3 13 (2.39%) Law
3 13 (2.39%) Banking
4 10 (1.84%) Legal
5 9 (1.65%) Manufacturing
6 6 (1.10%) Pharmaceutical
6 6 (1.10%) Financial Institution
6 6 (1.10%) Advertising
7 5 (0.92%) Retail
8 4 (0.74%) Military
9 3 (0.55%) Back Office
9 3 (0.55%) Mandarin Language
9 3 (0.55%) French Language
9 3 (0.55%) International Banking
9 3 (0.55%) Marketing
9 3 (0.55%) Investment Banking
10 2 (0.37%) Publishing
10 2 (0.37%) Automotive
11 1 (0.18%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (1.65%) Web Services
2 5 (0.92%) .NET
3 3 (0.55%) Application Packaging
4 2 (0.37%) .NET Framework
4 2 (0.37%) HTML
5 1 (0.18%) CSS
5 1 (0.18%) JSP
5 1 (0.18%) Flash
5 1 (0.18%) Software Packaging
Miscellaneous
1 54 (9.93%) Blackberry
2 19 (3.49%) Analytical Skills
3 17 (3.13%) Management Information System
4 13 (2.39%) Video Conferencing
5 11 (2.02%) NHS
6 10 (1.84%) iPad
7 8 (1.47%) Client/Server
7 8 (1.47%) Clustering
8 7 (1.29%) Thin Client
8 7 (1.29%) iPhone
8 7 (1.29%) Fat Client
9 6 (1.10%) Computer Science
10 5 (0.92%) Replication
11 4 (0.74%) Mobile Computing
11 4 (0.74%) Handset
12 3 (0.55%) SecurID
12 3 (0.55%) FMCG
13 2 (0.37%) Hedge funds
13 2 (0.37%) Mobile App
13 2 (0.37%) PDA
Operating Systems
1 404 (74.26%) Windows
2 206 (37.87%) Windows 7
3 114 (20.96%) Windows XP
4 100 (18.38%) Windows Server 2008
5 60 (11.03%) Windows Server 2003
6 46 (8.46%) Windows 8
7 44 (8.09%) Windows Server 2012
8 19 (3.49%) Linux
9 18 (3.31%) Mac OS X
10 15 (2.76%) Windows Vista
11 11 (2.02%) Android
11 11 (2.02%) Apple iOS
12 9 (1.65%) Mac OS
13 5 (0.92%) UNIX
14 4 (0.74%) Mac OS X Server
14 4 (0.74%) VMS
15 3 (0.55%) Windows 2000
15 3 (0.55%) CentOS
16 2 (0.37%) Windows 2000 Server
16 2 (0.37%) NetWare
Processes & Methodologies
1 99 (18.20%) ITIL
2 34 (6.25%) Incident Management
3 22 (4.04%) Service Management
4 20 (3.68%) Service Delivery
5 19 (3.49%) Change Management
5 19 (3.49%) Time Management
6 15 (2.76%) Asset Management
7 14 (2.57%) Configuration Management
8 11 (2.02%) Document Management
9 8 (1.47%) Migration
10 7 (1.29%) Validation
10 7 (1.29%) Workflow
10 7 (1.29%) Project Management
10 7 (1.29%) Capacity Planning
10 7 (1.29%) ITIL V3
11 6 (1.10%) Network Management
11 6 (1.10%) Information Security
12 5 (0.92%) Stakeholder Management
12 5 (0.92%) Disaster Recovery
12 5 (0.92%) ITSM
Programming Languages
1 36 (6.62%) SQL
2 6 (1.10%) PowerShell
2 6 (1.10%) VB
3 4 (0.74%) VBScript
3 4 (0.74%) C
4 3 (0.55%) VBA
5 2 (0.37%) Python
6 1 (0.18%) VB6
6 1 (0.18%) Shell Script
6 1 (0.18%) Java
6 1 (0.18%) JavaScript
6 1 (0.18%) PHP
6 1 (0.18%) PL/SQL
6 1 (0.18%) VB.NET
6 1 (0.18%) Bash Shell
Qualifications
1 40 (7.35%) Microsoft Certification
2 31 (5.70%) MCSE
3 25 (4.60%) Security Cleared
4 22 (4.04%) MCP
5 18 (3.31%) SC Cleared
6 16 (2.94%) Degree
7 14 (2.57%) ITIL Certification
7 14 (2.57%) MCSA
8 10 (1.84%) DV Cleared
9 8 (1.47%) MCITP
9 8 (1.47%) A+ Certification
10 7 (1.29%) CCNA
10 7 (1.29%) Cisco Certification
10 7 (1.29%) ITIL Foundation Certificate
11 4 (0.74%) MCDST
12 2 (0.37%) PRINCE2 Practitioner
12 2 (0.37%) Citrix Certification
13 1 (0.18%) ISEB
13 1 (0.18%) CCNP
13 1 (0.18%) CCEA
Quality Assurance & Compliance
1 48 (8.82%) SLA
2 3 (0.55%) ISO 9001
2 3 (0.55%) GxP
3 1 (0.18%) Sarbanes-Oxley
3 1 (0.18%) Data Quality
System Software
1 243 (44.67%) Active Directory
2 36 (6.62%) VMware Infrastructure
3 18 (3.31%) Hyper-V
4 8 (1.47%) XenApp
5 7 (1.29%) VMware Workstation
6 6 (1.10%) Terminal Services
7 5 (0.92%) VMware ESX
7 5 (0.92%) XenDesktop
8 4 (0.74%) VMware ESXi
8 4 (0.74%) MetaFrame
9 3 (0.55%) Citrix Presentation Server
9 3 (0.55%) vSphere
10 1 (0.18%) Microsoft App-V
10 1 (0.18%) Samba
10 1 (0.18%) ISA Server
10 1 (0.18%) NFS
10 1 (0.18%) Forefront TMG
Systems Management
1 37 (6.80%) SCCM
2 8 (1.47%) WSUS
3 6 (1.10%) Norton AntiVirus
4 5 (0.92%) Backup Exec
4 5 (0.92%) SCOM
5 4 (0.74%) NetBackup
6 2 (0.37%) Puppet
7 1 (0.18%) DameWare
7 1 (0.18%) Tivoli Storage Manager
7 1 (0.18%) Systems Management Server (SMS)
7 1 (0.18%) OpenView Configuration Management
7 1 (0.18%) Control-M
7 1 (0.18%) Nagios
7 1 (0.18%) OpenView
7 1 (0.18%) SCVMM
7 1 (0.18%) Symantec Enterprise Vault
7 1 (0.18%) SCOrch
7 1 (0.18%) SAP Afaria
7 1 (0.18%) McAfee ePO
Vendors
1 204 (37.50%) Microsoft
2 70 (12.87%) Citrix
3 64 (11.76%) VMware
4 37 (6.80%) Cisco
5 25 (4.60%) HP
6 24 (4.41%) Apple
7 19 (3.49%) Dell
8 18 (3.31%) Lotus
8 18 (3.31%) Symantec
8 18 (3.31%) Remedy
9 12 (2.21%) McAfee
10 10 (1.84%) Mitel
11 9 (1.65%) Adobe
12 7 (1.29%) NetApp
12 7 (1.29%) Google
13 6 (1.10%) ServiceNow
14 5 (0.92%) Reuters
14 5 (0.92%) Bloomberg
15 4 (0.74%) SonicWALL
15 4 (0.74%) Altiris
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Posted: 12 hours ago
Havant, Hampshire
Global Technology Solutions Ltd
Rate: £16.70 per hour
Posted: 15 hours ago
Norwich
I4 Recruitment
Rate: £12.00 - 13.70 per hour
Posted: Yesterday
West London
Senitor Associates
Rate: £130 - £170 per day
Posted: Yesterday
Glasgow
Hays IT - Uk Posting account
Rate: £100.00 - £120.00 per day
Posted: Yesterday
Nottinghamshire
X4 Group
Rate: £13 per hour + £25K Perm
Posted: 2 days ago
Cheshire
Ashdown IT
Rate: £20 - £25 per hour
Posted: 2 days ago
London
ARC IT Recruitment Ltd
Posted: 2 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: 2 days ago
Telford, Shropshire
ITF Solutions
Rate: £100 - £105 per day
Posted: 3 days ago
Southampton, Hampshire
Connectus
Rate: £11 - £14.15 per hour
Posted: 3 days ago
West Sussex
ARC IT Recruitment Ltd
Posted: 3 days ago
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £10 - £14 per hour
Posted: 3 days ago
London
Information Technology Services
Rate: £35k - 40k per year + Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
JNC Recruitment
Rate: From £10 to £11.50 per hour
Posted: 6 days ago
Bracknell, Berkshire
Connectus
Rate: £14.12 - £17.46 per hour
Posted: 6 days ago
Oxford, Oxfordshire
Cadence Resourcing
Rate: £16 per hour
Posted: 6 days ago
Ayr
Hays IT - Uk Posting account
Rate: £12.00 - £13.00 per annum
Posted: 6 days ago
Norwich, Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £10 per hour
Posted: 6 days ago
Edinburgh
Hays IT - Uk Posting account
Rate: £120 - £140 per day
Posted: 7 days ago