The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Support
Rank 361 348 340
Rank change year-on-year
-13 -8
Contract jobs requiring an IT Support 256 248 282
As % of all contract IT jobs located in the UK 0.45% 0.47% 0.49%
As % of the Job Titles category 0.49% 0.50% 0.52%
Number of daily rates quoted 90 73 70
Average daily rate
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£155 £158 £150
Average daily rate % change year-on-year
-1.58% +5.00%
90% offered a daily rate of more than £98 £107 £106
10% offered a daily rate of more than £325 £329 £450
UK excluding London average daily rate £158 £145 £145
% change year-on-year
+8.62% -
Number of hourly rates quoted 85 95 92
Average hourly rate £13.50 £14.50 £13.88
Average hourly rate % change year-on-year
-6.89% +4.50%
90% offered a hourly rate of more than £10.00 £10.05 £10.80
10% offered a hourly rate of more than £19.00 £22.20 £20.00
UK excluding London average hourly rate £13.50 £13.00 £13.00
% change year-on-year
+3.84% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52042 49402 53772
As % of all contract IT jobs located in the UK 92.34% 92.67% 92.83%
Number of daily rates quoted 31512 29330 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2002 2126 2663
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.41
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 22 August 2014.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 22 August 2014.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 241 £155 -7.46% 173
London +19 74 £153 -21.79% 45
South East +11 70 £180 +2.85% 47
East of England -18 34 £138 -8.33% 20
City of London +29 18 £201 -5.29% 16
Yorkshire +4 17 £150 +40.18% 13
East Sussex +11 16 - - 2
East Midlands +8 16 £200 +48.14% 6
Hertfordshire -4 16 £138 +30.95% 2
West Sussex - 15 £100 - 3
North West +3 13 £181 -38.35% 8
Cambridgeshire -1 11 £213 +41.66% 7
Hampshire -12 10 £398 - 7
Reading +14 9 £90 -76.31% 3
West Yorkshire +7 9 £225 +110.28% 9
Berkshire +4 9 £90 -52.63% 7
Brighton +5 8 - - 2
Buckinghamshire -2 8 £180 +44.00% 7
Surrey -2 8 £150 -53.12% 8
Nottinghamshire +11 7 - - 1
West Midlands -29 7 £97 -66.95% 8
South West -44 7 £215 +43.33% 23
Crawley - 7 £127 - 1
Nottingham +13 6 - - 1
Scotland -24 6 - - 8
Leicestershire +7 5 £200 +48.14% 1
Leeds +5 5 £225 +110.28% 5
Manchester -6 5 £206 - 5
Watford +1 4 £95 -
Uxbridge 0 4 - -

IT Support
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 340 (67.33%) Windows
2 217 (42.97%) Active Directory
3 186 (36.83%) Microsoft
4 167 (33.07%) MS Office
5 162 (32.08%) Windows 7
6 130 (25.74%) Windows XP
7 119 (23.56%) MS Excel
8 113 (22.38%) MS Exchange
9 90 (17.82%) Windows Server 2008
10 74 (14.65%) Citrix
11 70 (13.86%) ITIL
12 67 (13.27%) Windows Server 2003
13 61 (12.08%) Blackberry
14 58 (11.49%) VMware
15 47 (9.31%) Cisco
16 41 (8.12%) TCP/IP
16 41 (8.12%) Exchange Server 2010
17 37 (7.33%) Microsoft Certification
18 36 (7.13%) SLA
18 36 (7.13%) Finance
19 35 (6.93%) DNS
19 35 (6.93%) WAN
20 34 (6.73%) LAN
21 33 (6.53%) Windows 8
22 32 (6.34%) Security Cleared
22 32 (6.34%) DHCP
23 31 (6.14%) Firewall
24 30 (5.94%) Incident Management
25 29 (5.74%) VPN
26 26 (5.15%) Windows Server 2012

IT Support
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (22.38%) MS Exchange
2 41 (8.12%) Exchange Server 2010
3 21 (4.16%) Exchange Server 2003
4 17 (3.37%) Blackberry Enterprise Server
5 16 (3.17%) Exchange Server 2007
6 14 (2.77%) SharePoint
6 14 (2.77%) IBM Notes
7 6 (1.19%) Lync
7 6 (1.19%) SharePoint 2010
8 4 (0.79%) LiveLink
9 3 (0.59%) Exchange Server 5.5
9 3 (0.59%) Exchange Server 2000
9 3 (0.59%) SharePoint 2013
9 3 (0.59%) Exchange Server 2013
10 2 (0.40%) WebLogic
10 2 (0.40%) IIS
10 2 (0.40%) Tomcat
10 2 (0.40%) OpenStack
10 2 (0.40%) WordPress
11 1 (0.20%) Office Communications Server
Applications
1 167 (33.07%) MS Office
2 119 (23.56%) MS Excel
3 7 (1.39%) MS PowerPoint
4 3 (0.59%) Spreadsheet
5 2 (0.40%) Photoshop
6 1 (0.20%) Acrobat
6 1 (0.20%) MS Visio
6 1 (0.20%) MS Project
6 1 (0.20%) CATIA
6 1 (0.20%) Pro/ENGINEER
Business Applications
1 3 (0.59%) Remedy ITSM
2 2 (0.40%) assyst
3 1 (0.20%) Magento
3 1 (0.20%) Temenos T24
3 1 (0.20%) Dynamics CRM
3 1 (0.20%) Dynamics AX
3 1 (0.20%) SAP Oil and Gas
3 1 (0.20%) Eikon
3 1 (0.20%) Oracle CRM
Cloud Services
1 9 (1.78%) Office 365
2 1 (0.20%) Amazon AWS
Communications & Networking
1 41 (8.12%) TCP/IP
2 35 (6.93%) DNS
2 35 (6.93%) WAN
3 34 (6.73%) LAN
4 32 (6.34%) DHCP
5 31 (6.14%) Firewall
6 29 (5.74%) VPN
7 18 (3.56%) VoIP
8 16 (3.17%) SAN
9 14 (2.77%) Internet
10 9 (1.78%) Wireless
11 8 (1.58%) Wi-Fi
12 6 (1.19%) IP Telephony
12 6 (1.19%) Ethernet
13 5 (0.99%) Intranet
14 4 (0.79%) Cisco IOS
15 3 (0.59%) Cisco ASA
15 3 (0.59%) Junos
16 2 (0.40%) DSL
16 2 (0.40%) ADSL
Database & Business Intelligence
1 20 (3.96%) SQL Server
2 4 (0.79%) Data Warehouse
3 3 (0.59%) Oracle Database
4 2 (0.40%) MySQL
4 2 (0.40%) Crystal Reports
4 2 (0.40%) EDRMS
4 2 (0.40%) DataStage
4 2 (0.40%) Oracle Database 11g
4 2 (0.40%) SQL Server 2005
4 2 (0.40%) SQL Server 2008
5 1 (0.20%) Hadoop
5 1 (0.20%) SQL Server Reporting Services
5 1 (0.20%) SQL Server 2000
5 1 (0.20%) PostgreSQL
Development Applications
1 1 (0.20%) Team Foundation Server
1 1 (0.20%) Visual Studio
General
1 36 (7.13%) Finance
2 14 (2.77%) Banking
2 14 (2.77%) Telecoms
3 12 (2.38%) Manufacturing
4 10 (1.98%) Law
4 10 (1.98%) Marketing
5 7 (1.39%) Legal
6 6 (1.19%) Advertising
7 5 (0.99%) Retail
8 4 (0.79%) Publishing
8 4 (0.79%) Pharmaceutical
8 4 (0.79%) Mandarin Language
8 4 (0.79%) German Language
9 3 (0.59%) French Language
9 3 (0.59%) Electronics
9 3 (0.59%) Financial Institution
10 2 (0.40%) Spanish Language
11 1 (0.20%) Italian Language
11 1 (0.20%) Dutch Language
11 1 (0.20%) International Banking
Libraries, Frameworks & Software Standards
1 6 (1.19%) .NET
2 3 (0.59%) JSP
3 2 (0.40%) HTML
3 2 (0.40%) Web Services
3 2 (0.40%) CSS
3 2 (0.40%) Flash
3 2 (0.40%) .NET Framework
3 2 (0.40%) Application Packaging
4 1 (0.20%) Android SDK
4 1 (0.20%) Middleware
4 1 (0.20%) CORBA
4 1 (0.20%) J2EE
Miscellaneous
1 61 (12.08%) Blackberry
2 12 (2.38%) Management Information System
2 12 (2.38%) Computer Science
3 9 (1.78%) iPhone
3 9 (1.78%) Video Conferencing
4 8 (1.58%) NHS
4 8 (1.58%) iPad
5 6 (1.19%) Enterprise Software
6 4 (0.79%) AS400
6 4 (0.79%) Handset
6 4 (0.79%) Client/Server
7 3 (0.59%) Fat Client
7 3 (0.59%) PDA
7 3 (0.59%) CMDB
7 3 (0.59%) Thin Client
8 2 (0.40%) Mathematics
9 1 (0.20%) Statistics
9 1 (0.20%) Animation
9 1 (0.20%) Digital Media
9 1 (0.20%) EqualLogic
Operating Systems
1 340 (67.33%) Windows
2 162 (32.08%) Windows 7
3 130 (25.74%) Windows XP
4 90 (17.82%) Windows Server 2008
5 67 (13.27%) Windows Server 2003
6 33 (6.53%) Windows 8
7 26 (5.15%) Windows Server 2012
8 24 (4.75%) Windows Vista
9 21 (4.16%) Linux
10 15 (2.97%) Mac OS X
11 13 (2.57%) Apple iOS
12 11 (2.18%) Windows 2000
13 8 (1.58%) Android
13 8 (1.58%) Windows 2000 Server
14 7 (1.39%) Mac OS
15 6 (1.19%) UNIX
15 6 (1.19%) CentOS
16 5 (0.99%) VMS
17 4 (0.79%) Ubuntu
18 3 (0.59%) Windows Mobile
Processes & Methodologies
1 70 (13.86%) ITIL
2 30 (5.94%) Incident Management
3 21 (4.16%) Service Management
4 15 (2.97%) Project Management
4 15 (2.97%) Asset Management
5 14 (2.77%) Service Delivery
6 12 (2.38%) Problem Management
7 11 (2.18%) Time Management
8 9 (1.78%) Migration
8 9 (1.78%) Change Management
9 8 (1.58%) Configuration Management
9 8 (1.58%) ERP
9 8 (1.58%) Document Management
10 6 (1.19%) Workflow
10 6 (1.19%) Release Management
11 5 (0.99%) Root Cause Analysis
11 5 (0.99%) Software Deployment
11 5 (0.99%) CRM
11 5 (0.99%) Information Security
11 5 (0.99%) ITSM
Programming Languages
1 23 (4.55%) SQL
2 8 (1.58%) Java
3 7 (1.39%) C
4 4 (0.79%) Python
5 3 (0.59%) PowerShell
5 3 (0.59%) PL/SQL
6 2 (0.40%) JavaScript
7 1 (0.20%) Shell Script
7 1 (0.20%) PowerHouse
7 1 (0.20%) PHP
7 1 (0.20%) T-SQL
7 1 (0.20%) VB.NET
Qualifications
1 37 (7.33%) Microsoft Certification
2 32 (6.34%) Security Cleared
3 25 (4.95%) SC Cleared
4 23 (4.55%) MCSE
5 22 (4.36%) Degree
6 15 (2.97%) MCP
7 14 (2.77%) MCSA
8 11 (2.18%) MCITP
9 7 (1.39%) MCDST
9 7 (1.39%) A+ Certification
10 6 (1.19%) Cisco Certification
10 6 (1.19%) CCNA
11 5 (0.99%) ITIL Certification
12 4 (0.79%) VMware Certified Professional (VCP)
12 4 (0.79%) MCTS
13 3 (0.59%) DV Cleared
14 2 (0.40%) NVQ Level 3
15 1 (0.20%) PRINCE2 Practitioner
15 1 (0.20%) CTC Cleared
15 1 (0.20%) MOS
Quality Assurance & Compliance
1 36 (7.13%) SLA
2 3 (0.59%) ISO 9001
2 3 (0.59%) Sarbanes-Oxley
3 2 (0.40%) ISO/IEC 27001
4 1 (0.20%) QA
4 1 (0.20%) COREP
4 1 (0.20%) Basel II
System Software
1 217 (42.97%) Active Directory
2 18 (3.56%) VMware Infrastructure
3 14 (2.77%) Hyper-V
4 7 (1.39%) XenApp
5 5 (0.99%) Terminal Services
5 5 (0.99%) VMware ESX
6 4 (0.79%) Xen
6 4 (0.79%) VMware Server
7 3 (0.59%) XenDesktop
7 3 (0.59%) VMware ESXi
8 2 (0.40%) ISA Server
8 2 (0.40%) Forefront TMG
8 2 (0.40%) vSphere
9 1 (0.20%) Citrix Presentation Server
9 1 (0.20%) UAG
9 1 (0.20%) NFS
9 1 (0.20%) Samba
Systems Management
1 13 (2.57%) SCCM
2 8 (1.58%) Backup Exec
3 7 (1.39%) McAfee ePO
4 4 (0.79%) ARCserve
4 4 (0.79%) WSUS
5 3 (0.59%) SCOM
5 3 (0.59%) Norton AntiVirus
6 2 (0.40%) Symantec Enterprise Vault
6 2 (0.40%) Symantec Endpoint Protection
6 2 (0.40%) SCDPM
7 1 (0.20%) SCVMM
7 1 (0.20%) EMC NetWorker
7 1 (0.20%) SCOrch
7 1 (0.20%) Puppet
7 1 (0.20%) Legato
7 1 (0.20%) Nagios
Vendors
1 186 (36.83%) Microsoft
2 74 (14.65%) Citrix
3 58 (11.49%) VMware
4 47 (9.31%) Cisco
5 20 (3.96%) Apple
6 17 (3.37%) HP
7 14 (2.77%) Lotus
8 12 (2.38%) Symantec
9 10 (1.98%) Dell
10 9 (1.78%) Oracle
11 8 (1.58%) Remedy
11 8 (1.58%) McAfee
12 6 (1.19%) SAP
12 6 (1.19%) Juniper
12 6 (1.19%) NetApp
12 6 (1.19%) Adobe
13 4 (0.79%) Open Text
13 4 (0.79%) Bloomberg
13 4 (0.79%) Red Hat
13 4 (0.79%) Splunk
City of London
Reed Technology - UK Posting Account
Rate: £8.00 - £10.00 per hour
Posted: 20 hours ago
Reading
Hays IT - Uk Posting account
Rate: £12.00 - £17.00 per annum + Great Company
Posted: 23 hours ago
Surrey
Informatiq Consulting
Rate: £20000 - £25000 per annum
Posted: Yesterday
London
Hays IT - Uk Posting account
Rate: £175.00 - £210.00 per day
Posted: Yesterday
Kent
Claremont Consulting Limited
Rate: £200 - £250 per day
Posted: 2 days ago
Brentford
Claremont Consulting Limited
Rate: £30 - £45 per hour
Posted: 2 days ago
Wiltshire
Interaction Recruitment PLC
Rate: £150 - 180 per day
Posted: 2 days ago
City of London
Huxley Associates
Rate: £250 per day + competitive
Posted: 3 days ago
Leeds, West Yorkshire
Kelway Ltd
Rate: From £100 to £125 per day
Posted: 4 days ago
Glasgow, Lanarkshire
Experis Ltd
Posted: 4 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £90.00 - £100.00 per day
Posted: 4 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 5 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £12 - £25000 per annum
Posted: 7 days ago
London
Hays IT - Uk Posting account
Rate: £10.00 - £15.50 per hour
Posted: 15 days ago
Bournemouth
Hays IT - Uk Posting account
Rate: £9.00 - £12.50 per hour
Posted: 16 days ago
City of London
Capita - ITMS
Rate: £160 - £205 per day
Posted: 16 days ago
Brighton
Hays IT - Uk Posting account
Rate: £11.00 - £15.00 per hour
Posted: 17 days ago
Brighton
Hays IT - Uk Posting account
Rate: £13.00 - £15.00 per hour
Posted: 25 days ago