The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
IT Support
Rank 396 356 317
Rank change year-on-year
-40 -39
Contract jobs requiring an IT Support 222 249 247
As % of all contract IT jobs located in the UK 0.41% 0.47% 0.52%
As % of the Job Titles category 0.44% 0.51% 0.57%
Number of daily rates quoted 87 93 56
Average daily rate
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of your Daily Rate
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£155 £140 £151
Average daily rate % change year-on-year
+10.71% -7.43%
90% offered a daily rate of more than £100 £100 £93
10% offered a daily rate of more than £255 £289 £238
UK excluding London average daily rate £150 £125 £150
% change year-on-year
+20.00% -16.66%
Number of hourly rates quoted 66 86 103
Average hourly rate £13.94 £14.50 £14.00
Average hourly rate % change year-on-year
-3.89% +3.57%
90% offered a hourly rate of more than £10.00 £10.10 £11.00
10% offered a hourly rate of more than £19.75 £20.44 £19.85
UK excluding London average hourly rate £14.00 £14.00 £13.75
% change year-on-year
- +1.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50008 48637 43579
As % of all contract IT jobs located in the UK 92.32% 92.39% 92.45%
Number of daily rates quoted 30924 30184 25017
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1983 2005 2160
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.00 £40.50 £41.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 22 May 2015.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 22 May 2015.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 201 £160 +10.34% 165
London -10 59 £180 +2.85% 38
South East -5 52 £170 +47.82% 44
East of England +1 21 £160 -1.53% 15
West Midlands -1 16 £125 -50.00% 12
Yorkshire -17 16 £210 +25.37% 14
Surrey +16 14 £170 - 4
City of London +10 14 £218 -0.57% 5
North West -19 14 £150 +20.00% 16
South West +12 13 £113 -25.00% 18
Oxfordshire -13 12 £175 - 6
Scotland -12 11 £140 +12.00% 6
East Midlands -27 11 £81 -28.00% 6
Berkshire -3 8 £148 -53.17% 7
West Yorkshire -10 8 £220 +62.96% 11
Wales +9 7 £110 - 2
Norfolk +3 7 £103 +28.12% 1
Edinburgh -1 7 £140 +15.46%
Leeds -10 7 £220 +45.45% 5
Uxbridge - 7 £128 - 2
Leicestershire -5 6 £81 -49.37%
East Sussex -14 6 £130 +18.18% 2
Kegworth - 6 £81 -
Cambridgeshire -3 5 £200 +5.26% 1
Cambridge -3 5 £200 +5.26% 1
Hampshire -7 5 £150 +30.43% 13
Warwickshire - 5 - - 1
Slough - 5 £148 -
Somerset +20 4 £105 - 6
South Wales +3 4 £110 - 1

IT Support
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 362 (73.58%) Windows
2 240 (48.78%) Active Directory
3 199 (40.45%) Microsoft
4 195 (39.63%) MS Office
5 170 (34.55%) Windows 7
6 108 (21.95%) Windows XP
7 107 (21.75%) MS Exchange
8 94 (19.11%) ITIL
9 93 (18.90%) MS Excel
10 91 (18.50%) Windows Server 2008
11 68 (13.82%) VMware
12 65 (13.21%) Citrix
13 57 (11.59%) Windows Server 2012
14 51 (10.37%) Finance
15 47 (9.55%) DNS
15 47 (9.55%) LAN
15 47 (9.55%) SQL
16 46 (9.35%) DHCP
17 45 (9.15%) Windows Server 2003
18 44 (8.94%) Firewall
18 44 (8.94%) Windows 8
19 42 (8.54%) Exchange Server 2010
20 40 (8.13%) HP
21 39 (7.93%) Office 365
22 37 (7.52%) TCP/IP
22 37 (7.52%) Cisco
23 35 (7.11%) SCCM
24 34 (6.91%) VMware Infrastructure
24 34 (6.91%) WAN
24 34 (6.91%) Blackberry

IT Support
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 107 (21.75%) MS Exchange
2 42 (8.54%) Exchange Server 2010
3 28 (5.69%) SharePoint
4 19 (3.86%) IIS
4 19 (3.86%) Lync
5 17 (3.46%) Blackberry Enterprise Server
6 14 (2.85%) Exchange Server 2003
7 13 (2.64%) Exchange Server 2007
8 9 (1.83%) Exchange Server 2013
9 8 (1.63%) SharePoint 2010
9 8 (1.63%) Lotus Domino
10 7 (1.42%) IBM Notes
11 3 (0.61%) SharePoint 2013
11 3 (0.61%) WorkSite
12 2 (0.41%) Oracle Coherence
12 2 (0.41%) CMS
12 2 (0.41%) Apache
13 1 (0.20%) Tomcat
13 1 (0.20%) BizTalk Server
13 1 (0.20%) Site Server
Applications
1 195 (39.63%) MS Office
2 93 (18.90%) MS Excel
3 18 (3.66%) MS PowerPoint
4 4 (0.81%) Spreadsheet
5 3 (0.61%) Adobe Creative Suite
6 2 (0.41%) MS Visio
7 1 (0.20%) Shockwave
7 1 (0.20%) Quicktime
Business Applications
1 5 (1.02%) assyst
2 3 (0.61%) Oracle Payables
2 3 (0.61%) Remedy ITSM
3 2 (0.41%) CODA-Financials
4 1 (0.20%) SAP CRM
4 1 (0.20%) Cognos TM1
4 1 (0.20%) Dynamics NAV
4 1 (0.20%) Dynamics CRM
Cloud Services
1 39 (7.93%) Office 365
2 7 (1.42%) Amazon AWS
3 5 (1.02%) Microsoft Azure
4 3 (0.61%) Google Apps
5 1 (0.20%) Yammer
5 1 (0.20%) Symantec.cloud
5 1 (0.20%) Azure Active Directory
5 1 (0.20%) Google Analytics
Communications & Networking
1 47 (9.55%) DNS
1 47 (9.55%) LAN
2 46 (9.35%) DHCP
3 44 (8.94%) Firewall
4 37 (7.52%) TCP/IP
5 34 (6.91%) WAN
6 32 (6.50%) SAN
7 29 (5.89%) VPN
8 26 (5.28%) Wireless
9 24 (4.88%) VoIP
10 19 (3.86%) VLAN
11 15 (3.05%) Internet
12 8 (1.63%) Network Security
12 8 (1.63%) IP Telephony
12 8 (1.63%) Wi-Fi
13 7 (1.42%) Broadband
14 6 (1.22%) iSCSI
15 5 (1.02%) Intranet
15 5 (1.02%) Cisco IOS
15 5 (1.02%) NAS
Database & Business Intelligence
1 25 (5.08%) SQL Server
2 3 (0.61%) MySQL
2 3 (0.61%) SQL Server 2012
3 2 (0.41%) SQL Server 2008
4 1 (0.20%) DB2
4 1 (0.20%) Oracle Reports
4 1 (0.20%) FileMaker
4 1 (0.20%) Hadoop
4 1 (0.20%) SQL Server Reporting Services
4 1 (0.20%) SQL Server 2005
Development Applications
1 1 (0.20%) Visual Studio
1 1 (0.20%) Subversion
1 1 (0.20%) Yeoman
1 1 (0.20%) Team Foundation Server
1 1 (0.20%) JIRA
General
1 51 (10.37%) Finance
2 19 (3.86%) Telecoms
3 13 (2.64%) Legal
4 12 (2.44%) Retail
4 12 (2.44%) Manufacturing
5 10 (2.03%) Law
6 9 (1.83%) Banking
7 7 (1.42%) Pharmaceutical
8 4 (0.81%) Investment Banking
8 4 (0.81%) French Language
8 4 (0.81%) Spanish Language
9 3 (0.61%) Automotive
9 3 (0.61%) Marketing
10 2 (0.41%) Korean Language
10 2 (0.41%) Multimedia
10 2 (0.41%) Back Office
10 2 (0.41%) Advertising
10 2 (0.41%) Publishing
11 1 (0.20%) Financial Institution
11 1 (0.20%) Front Office
Libraries, Frameworks & Software Standards
1 7 (1.42%) Web Services
2 6 (1.22%) HTML
3 4 (0.81%) .NET
3 4 (0.81%) XML
3 4 (0.81%) CSS
4 3 (0.61%) Application Packaging
5 2 (0.41%) jQuery
5 2 (0.41%) XHTML
5 2 (0.41%) ODBC
6 1 (0.20%) JSP
6 1 (0.20%) Flash
6 1 (0.20%) Software Packaging
Miscellaneous
1 34 (6.91%) Blackberry
2 18 (3.66%) Analytical Skills
3 16 (3.25%) NHS
4 15 (3.05%) iPhone
5 12 (2.44%) Video Conferencing
5 12 (2.44%) Management Information System
6 9 (1.83%) iPad
7 7 (1.42%) Replication
7 7 (1.42%) Hedge funds
8 6 (1.22%) Clustering
9 5 (1.02%) FMCG
10 4 (0.81%) Smartphone
10 4 (0.81%) Wiki
10 4 (0.81%) Computer Science
11 3 (0.61%) BYOD
12 2 (0.41%) Derivative
12 2 (0.41%) PDA
12 2 (0.41%) SecurID
12 2 (0.41%) Contract for Difference
12 2 (0.41%) Spread Betting
Operating Systems
1 362 (73.58%) Windows
2 170 (34.55%) Windows 7
3 108 (21.95%) Windows XP
4 91 (18.50%) Windows Server 2008
5 57 (11.59%) Windows Server 2012
6 45 (9.15%) Windows Server 2003
7 44 (8.94%) Windows 8
8 19 (3.86%) Mac OS X
9 17 (3.46%) Android
10 16 (3.25%) Linux
11 15 (3.05%) Windows Vista
12 13 (2.64%) Apple iOS
13 6 (1.22%) VMS
14 5 (1.02%) UNIX
14 5 (1.02%) CentOS
14 5 (1.02%) Ubuntu
15 4 (0.81%) OpenVMS
16 3 (0.61%) Mac OS
16 3 (0.61%) Windows Mobile
17 2 (0.41%) Mac OS X Server
Processes & Methodologies
1 94 (19.11%) ITIL
2 33 (6.71%) Incident Management
3 24 (4.88%) Service Management
4 18 (3.66%) Service Delivery
4 18 (3.66%) Change Management
5 14 (2.85%) Migration
6 11 (2.24%) Time Management
7 10 (2.03%) Information Security
7 10 (2.03%) ITSM
8 9 (1.83%) Stakeholder Management
8 9 (1.83%) Project Management
8 9 (1.83%) Asset Management
9 8 (1.63%) Mobile Device Management
9 8 (1.63%) Disaster Recovery
10 7 (1.42%) Information Security Management
10 7 (1.42%) Security Management
10 7 (1.42%) Configuration Management
11 6 (1.22%) Systems Analysis
11 6 (1.22%) Capacity Planning
11 6 (1.22%) Infrastructure Management
Programming Languages
1 47 (9.55%) SQL
2 12 (2.44%) PowerShell
3 7 (1.42%) VB
4 6 (1.22%) VBScript
5 4 (0.81%) JavaScript
5 4 (0.81%) PHP
6 3 (0.61%) VBA
6 3 (0.61%) Perl
7 2 (0.41%) C
8 1 (0.20%) C++
8 1 (0.20%) Java
8 1 (0.20%) PL/SQL
8 1 (0.20%) VB.NET
8 1 (0.20%) Python
8 1 (0.20%) Shell Script
Qualifications
1 33 (6.71%) Microsoft Certification
2 30 (6.10%) MCSE
2 30 (6.10%) Security Cleared
3 24 (4.88%) SC Cleared
3 24 (4.88%) Degree
4 19 (3.86%) MCP
5 14 (2.85%) ITIL Certification
6 9 (1.83%) MCITP
7 8 (1.63%) DV Cleared
8 7 (1.42%) A+ Certification
9 4 (0.81%) MCSA
10 3 (0.61%) CCNP
10 3 (0.61%) CCNA
10 3 (0.61%) CCA
10 3 (0.61%) Citrix Certification
10 3 (0.61%) CCEA
10 3 (0.61%) Cisco Certification
10 3 (0.61%) VMware Certified Professional (VCP)
11 2 (0.41%) PRINCE2 Practitioner
11 2 (0.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 28 (5.69%) SLA
2 5 (1.02%) ISO/IEC 27001
3 4 (0.81%) ISO 9001
4 3 (0.61%) GxP
5 2 (0.41%) Data Quality
6 1 (0.20%) Sarbanes-Oxley
6 1 (0.20%) QA
System Software
1 240 (48.78%) Active Directory
2 34 (6.91%) VMware Infrastructure
3 22 (4.47%) Hyper-V
4 12 (2.44%) XenApp
5 11 (2.24%) vSphere
6 8 (1.63%) XenDesktop
7 6 (1.22%) VMware ESX
8 5 (1.02%) Terminal Services
8 5 (1.02%) Citrix Presentation Server
9 4 (0.81%) VMware Server
9 4 (0.81%) VMware Workstation
10 2 (0.41%) VMware ESXi
10 2 (0.41%) ISA Server
11 1 (0.20%) HDFS
11 1 (0.20%) BitLocker
11 1 (0.20%) Xen
Systems Management
1 35 (7.11%) SCCM
2 7 (1.42%) AirWatch
3 6 (1.22%) WSUS
4 5 (1.02%) Backup Exec
4 5 (1.02%) SCOM
5 3 (0.61%) Norton AntiVirus
6 2 (0.41%) ITRS Geneos
6 2 (0.41%) SAP Afaria
7 1 (0.20%) OpenView
7 1 (0.20%) Tivoli Storage Manager
7 1 (0.20%) Control-M
7 1 (0.20%) Nagios
7 1 (0.20%) Symantec Endpoint Protection
7 1 (0.20%) Windows Intune
7 1 (0.20%) Puppet
7 1 (0.20%) Zenoss
Vendors
1 199 (40.45%) Microsoft
2 68 (13.82%) VMware
3 65 (13.21%) Citrix
4 40 (8.13%) HP
5 37 (7.52%) Cisco
6 22 (4.47%) Dell
6 22 (4.47%) Apple
7 19 (3.86%) Remedy
8 16 (3.25%) Oracle
9 13 (2.64%) Mitel
10 12 (2.44%) McAfee
11 11 (2.24%) LANDesk
12 10 (2.03%) Symantec
13 9 (1.83%) Lotus
14 7 (1.42%) Adobe
14 7 (1.42%) Google
15 5 (1.02%) NetApp
15 5 (1.02%) Splunk
16 4 (0.81%) Wyse
16 4 (0.81%) SAP
London
Interquest - IQ Public Sector
Rate: £175 - £200 per day
Posted: 2 days ago
Glasgow, Lanarkshire
Randstad Technologies
Rate: £16 - £19 per hour
Posted: 4 days ago
Bedford, Bedfordshire
Ashdown IT
Rate: £150 - £170 per day
Posted: 4 days ago
Warwick, West Midlands
University of Warwick
Rate: £24,775 - £27,864 per annum
Posted: 5 days ago
London
Marcus Donald People
Rate: £80 - £100 per day
Posted: 6 days ago
City, London
TEKsystems
Rate: Market Rate
Posted: 6 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £9.63 - £11.25 per hour
Posted: 6 days ago
Weston-Super-Mare, Avon
Randstad Technologies
Posted: 6 days ago
South West London
Premier IT
Rate: £24000 - £28000 per annum
Posted: 6 days ago
Glasgow
Cathcart Associates
Rate: £12 - £16 per hour
Posted: 9 days ago
Leeds
Computer Futures
Rate: £11 - £12 per hour + competitive
Posted: 10 days ago
Uxbridge
Hays IT - Uk Posting account
Rate: £120.00 - £135.00 per day
Posted: 11 days ago
Chester
Applause IT Innovation
Rate: £140 - £190 per day + Neg. Good chance of Extension
Posted: 13 days ago
Royston
Deerfoot IT
Rate: £35 - £40 per hour
Posted: 17 days ago
Inverness
Cathcart Associates
Rate: £12 per hour
Posted: 18 days ago
Upminster
Recruitment Genius
Rate: £30000 - £36000 per annum
Posted: 26 days ago