The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 359 356 331
Rank change year-on-year
-3 -25
Contract jobs requiring an IT Support 271 247 300
As % of all contract IT jobs located in the UK 0.47% 0.47% 0.52%
As % of the Job Titles category 0.52% 0.50% 0.56%
Number of daily rates quoted 91 72 66
Average daily rate
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£155 £160 £150
Average daily rate % change year-on-year
-3.12% +6.66%
90% offered a daily rate of more than £100 £107 £103
10% offered a daily rate of more than £235 £325 £450
UK excluding London average daily rate £148 £140 £145
% change year-on-year
+5.35% -3.44%
Number of hourly rates quoted 98 100 107
Average hourly rate £14.00 £13.00 £14.00
Average hourly rate % change year-on-year
+7.69% -7.14%
90% offered a hourly rate of more than £9.10 £9.44 £11.00
10% offered a hourly rate of more than £19.88 £19.55 £19.70
UK excluding London average hourly rate £13.00 £13.00 £14.00
% change year-on-year
- -7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 19 September 2014.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 19 September 2014.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 256 £160 -1.53% 185
London +40 98 £160 -12.32% 56
South East +13 61 £165 -5.71% 46
East of England -15 38 £138 -8.33% 13
City of London +30 24 £205 -8.88% 19
Yorkshire +12 22 £175 +63.55% 6
East Midlands +5 15 £200 +45.45% 5
Hertfordshire -14 14 £138 +30.95% 6
Reading +15 12 £90 -76.31%
Cambridgeshire +6 12 £225 +50.00% 5
Berkshire +4 12 £90 -52.63% 2
West Sussex +13 11 - - 2
West Yorkshire +9 11 £225 +110.28% 4
East Sussex -2 11 - - 2
North West -11 9 £206 -4.06% 27
Leeds +3 8 £225 +110.28% 2
Essex -9 8 £118 -65.94% 2
Hampshire -10 8 £110 - 11
Leicestershire +9 7 - -
Brighton -4 7 - - 2
Manchester -10 7 £206 - 14
Surrey -12 7 £148 -53.90% 8
Scotland -22 7 £125 -7.40% 7
Colchester -3 6 - - 1
Buckinghamshire -1 5 £196 +63.54% 8
Cambridge -10 5 £138 -8.33% 2
West Midlands -28 5 £140 -37.07% 14
Crawley - 5 - -
Nottingham +12 4 - -
South Yorkshire +10 4 £125 - 1

IT Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 365 (70.06%) Windows
2 230 (44.15%) Active Directory
3 191 (36.66%) Microsoft
4 182 (34.93%) MS Office
5 179 (34.36%) Windows 7
6 137 (26.30%) Windows XP
7 129 (24.76%) MS Excel
8 121 (23.22%) MS Exchange
9 97 (18.62%) Windows Server 2008
10 73 (14.01%) ITIL
11 72 (13.82%) Citrix
12 69 (13.24%) Windows Server 2003
13 66 (12.67%) VMware
14 64 (12.28%) Blackberry
15 49 (9.40%) Cisco
16 42 (8.06%) DNS
17 41 (7.87%) Exchange Server 2010
18 40 (7.68%) DHCP
18 40 (7.68%) Microsoft Certification
19 39 (7.49%) TCP/IP
20 38 (7.29%) LAN
20 38 (7.29%) WAN
21 37 (7.10%) SLA
22 36 (6.91%) Finance
22 36 (6.91%) Windows 8
23 35 (6.72%) Incident Management
24 31 (5.95%) VPN
25 30 (5.76%) Firewall
26 27 (5.18%) Windows Server 2012
27 26 (4.99%) VMware Infrastructure

IT Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 121 (23.22%) MS Exchange
2 41 (7.87%) Exchange Server 2010
3 22 (4.22%) Exchange Server 2003
4 18 (3.45%) Blackberry Enterprise Server
4 18 (3.45%) IBM Notes
5 17 (3.26%) Exchange Server 2007
6 16 (3.07%) SharePoint
7 7 (1.34%) Lync
8 5 (0.96%) SharePoint 2010
8 5 (0.96%) IIS
9 4 (0.77%) LiveLink
10 3 (0.58%) Exchange Server 5.5
10 3 (0.58%) Exchange Server 2000
10 3 (0.58%) SharePoint 2013
10 3 (0.58%) OpenStack
10 3 (0.58%) Exchange Server 2013
11 2 (0.38%) Tomcat
11 2 (0.38%) Lotus Domino
11 2 (0.38%) WebLogic
11 2 (0.38%) WordPress
Applications
1 182 (34.93%) MS Office
2 129 (24.76%) MS Excel
3 11 (2.11%) MS PowerPoint
4 5 (0.96%) Spreadsheet
5 2 (0.38%) Photoshop
6 1 (0.19%) Pro/ENGINEER
6 1 (0.19%) CATIA
6 1 (0.19%) Acrobat
6 1 (0.19%) MS Project
6 1 (0.19%) MS Visio
Business Applications
1 3 (0.58%) Remedy ITSM
2 2 (0.38%) assyst
3 1 (0.19%) SAP Oil and Gas
3 1 (0.19%) Dynamics CRM
3 1 (0.19%) Dynamics AX
Cloud Services
1 11 (2.11%) Office 365
2 4 (0.77%) Amazon AWS
3 1 (0.19%) SaaS
3 1 (0.19%) Google Apps
Communications & Networking
1 42 (8.06%) DNS
2 40 (7.68%) DHCP
3 39 (7.49%) TCP/IP
4 38 (7.29%) LAN
4 38 (7.29%) WAN
5 31 (5.95%) VPN
6 30 (5.76%) Firewall
7 20 (3.84%) SAN
8 17 (3.26%) Internet
9 16 (3.07%) VoIP
10 11 (2.11%) Wireless
11 8 (1.54%) IP Telephony
12 7 (1.34%) Wi-Fi
13 4 (0.77%) Intranet
13 4 (0.77%) 3G
14 3 (0.58%) Cisco IOS
14 3 (0.58%) DSL
14 3 (0.58%) Ethernet
15 2 (0.38%) ADSL
15 2 (0.38%) Extranet
Database & Business Intelligence
1 18 (3.45%) SQL Server
2 4 (0.77%) Data Warehouse
3 3 (0.58%) SQL Server 2005
3 3 (0.58%) SQL Server 2008
3 3 (0.58%) Oracle Database
3 3 (0.58%) Crystal Reports
4 2 (0.38%) DataStage
4 2 (0.38%) EDRMS
4 2 (0.38%) Oracle Database 11g
5 1 (0.19%) SQL Server Reporting Services
5 1 (0.19%) Hadoop
5 1 (0.19%) PostgreSQL
5 1 (0.19%) SQL Server 2000
Development Applications
1 1 (0.19%) Team Foundation Server
1 1 (0.19%) Visual Studio
General
1 36 (6.91%) Finance
2 15 (2.88%) Telecoms
3 12 (2.30%) Banking
4 11 (2.11%) Law
5 10 (1.92%) Marketing
6 8 (1.54%) Legal
7 7 (1.34%) Manufacturing
8 5 (0.96%) Advertising
8 5 (0.96%) Pharmaceutical
9 4 (0.77%) Publishing
9 4 (0.77%) Financial Institution
9 4 (0.77%) German Language
10 3 (0.58%) French Language
10 3 (0.58%) Mandarin Language
10 3 (0.58%) Retail
10 3 (0.58%) Electronics
11 2 (0.38%) Spanish Language
12 1 (0.19%) International Banking
12 1 (0.19%) Private Banking
12 1 (0.19%) Dutch Language
Libraries, Frameworks & Software Standards
1 6 (1.15%) .NET
2 5 (0.96%) Web Services
3 3 (0.58%) JSP
4 2 (0.38%) CSS
4 2 (0.38%) HTML
4 2 (0.38%) .NET Framework
4 2 (0.38%) Application Packaging
5 1 (0.19%) Android SDK
5 1 (0.19%) Middleware
5 1 (0.19%) J2EE
5 1 (0.19%) CORBA
Miscellaneous
1 64 (12.28%) Blackberry
2 18 (3.45%) Analytical Skills
3 17 (3.26%) Management Information System
4 11 (2.11%) Computer Science
5 9 (1.73%) iPad
6 8 (1.54%) NHS
6 8 (1.54%) iPhone
6 8 (1.54%) Video Conferencing
7 5 (0.96%) Handset
7 5 (0.96%) Client/Server
8 4 (0.77%) Thin Client
8 4 (0.77%) Fat Client
8 4 (0.77%) CMDB
9 3 (0.58%) Mathematics
9 3 (0.58%) PDA
9 3 (0.58%) Enterprise Software
10 2 (0.38%) Clustering
11 1 (0.19%) Animation
11 1 (0.19%) Data Protection Act
11 1 (0.19%) Statistics
Operating Systems
1 365 (70.06%) Windows
2 179 (34.36%) Windows 7
3 137 (26.30%) Windows XP
4 97 (18.62%) Windows Server 2008
5 69 (13.24%) Windows Server 2003
6 36 (6.91%) Windows 8
7 27 (5.18%) Windows Server 2012
8 24 (4.61%) Linux
8 24 (4.61%) Windows Vista
9 17 (3.26%) Mac OS X
10 15 (2.88%) Apple iOS
11 12 (2.30%) Windows 2000
12 10 (1.92%) Mac OS
13 9 (1.73%) Android
14 7 (1.34%) CentOS
14 7 (1.34%) UNIX
15 5 (0.96%) Windows 2000 Server
15 5 (0.96%) VMS
16 4 (0.77%) Ubuntu
17 3 (0.58%) Windows Mobile
Processes & Methodologies
1 73 (14.01%) ITIL
2 35 (6.72%) Incident Management
3 22 (4.22%) Service Management
4 15 (2.88%) Service Delivery
4 15 (2.88%) Project Management
5 14 (2.69%) Time Management
6 12 (2.30%) Problem Management
7 11 (2.11%) Change Management
7 11 (2.11%) Migration
8 10 (1.92%) Asset Management
8 10 (1.92%) Line Management
9 9 (1.73%) Document Management
10 8 (1.54%) Workflow
11 7 (1.34%) Configuration Management
12 6 (1.15%) ERP
12 6 (1.15%) ITSM
12 6 (1.15%) Change Control
12 6 (1.15%) Root Cause Analysis
13 5 (0.96%) Mentoring
13 5 (0.96%) Information Security
Programming Languages
1 24 (4.61%) SQL
2 7 (1.34%) C
3 4 (0.77%) Python
3 4 (0.77%) Java
3 4 (0.77%) PowerShell
4 3 (0.58%) PL/SQL
5 2 (0.38%) VB.NET
5 2 (0.38%) JavaScript
6 1 (0.19%) VB6
6 1 (0.19%) Bash Shell
6 1 (0.19%) PowerHouse
6 1 (0.19%) Shell Script
6 1 (0.19%) T-SQL
6 1 (0.19%) VB
Qualifications
1 40 (7.68%) Microsoft Certification
2 26 (4.99%) MCSE
3 24 (4.61%) Security Cleared
4 19 (3.65%) SC Cleared
5 18 (3.45%) Degree
6 16 (3.07%) MCP
7 15 (2.88%) MCSA
8 10 (1.92%) MCITP
9 7 (1.34%) ITIL Certification
9 7 (1.34%) CCNA
9 7 (1.34%) Cisco Certification
10 6 (1.15%) A+ Certification
10 6 (1.15%) MCDST
11 4 (0.77%) VMware Certified Professional (VCP)
12 3 (0.58%) MCTS
13 2 (0.38%) Citrix Certification
13 2 (0.38%) ITIL Foundation Certificate
13 2 (0.38%) DV Cleared
13 2 (0.38%) NVQ Level 3
14 1 (0.19%) MOS
Quality Assurance & Compliance
1 37 (7.10%) SLA
2 3 (0.58%) Sarbanes-Oxley
2 3 (0.58%) ISO 9001
3 2 (0.38%) ISO/IEC 27001
4 1 (0.19%) QA
4 1 (0.19%) COREP
4 1 (0.19%) Basel II
System Software
1 230 (44.15%) Active Directory
2 26 (4.99%) VMware Infrastructure
3 15 (2.88%) Hyper-V
4 7 (1.34%) XenApp
5 5 (0.96%) Terminal Services
6 4 (0.77%) VMware ESX
6 4 (0.77%) VMware Server
6 4 (0.77%) Xen
7 3 (0.58%) XenDesktop
7 3 (0.58%) vSphere
7 3 (0.58%) VMware ESXi
8 2 (0.38%) ISA Server
8 2 (0.38%) VMware Workstation
8 2 (0.38%) Forefront TMG
9 1 (0.19%) Citrix Presentation Server
9 1 (0.19%) Samba
9 1 (0.19%) MetaFrame
9 1 (0.19%) NFS
Systems Management
1 20 (3.84%) SCCM
2 8 (1.54%) Backup Exec
3 7 (1.34%) McAfee ePO
4 4 (0.77%) ARCserve
4 4 (0.77%) WSUS
5 2 (0.38%) Norton AntiVirus
5 2 (0.38%) Symantec Enterprise Vault
5 2 (0.38%) SCDPM
5 2 (0.38%) Symantec Endpoint Protection
5 2 (0.38%) SCOM
6 1 (0.19%) SCVMM
6 1 (0.19%) EMC NetWorker
6 1 (0.19%) Puppet
6 1 (0.19%) SCOrch
6 1 (0.19%) NetBackup
6 1 (0.19%) Nagios
6 1 (0.19%) Legato
Vendors
1 191 (36.66%) Microsoft
2 72 (13.82%) Citrix
3 66 (12.67%) VMware
4 49 (9.40%) Cisco
5 21 (4.03%) Apple
6 18 (3.45%) Lotus
7 17 (3.26%) HP
8 15 (2.88%) Symantec
9 12 (2.30%) Dell
10 9 (1.73%) Remedy
11 8 (1.54%) NetApp
12 7 (1.34%) McAfee
12 7 (1.34%) Oracle
13 6 (1.15%) Adobe
13 6 (1.15%) Capita
14 5 (0.96%) ServiceNow
14 5 (0.96%) EMC
14 5 (0.96%) Bloomberg
14 5 (0.96%) SAP
15 4 (0.77%) Reuters
London
Information Technology Services
Rate: £140 - 155 per day
Posted: 14 hours ago
Coventry, Warwickshire
HomeSense UK
Posted: Yesterday
Hull, North Humberside
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £17.00 per hour
Posted: Yesterday
Dartford, Kent
Rark Solutions
Rate: From £120 to £150 per day
Posted: Yesterday
Burton-On-Trent
Progressive Recruitment
Rate: £40000 - £45000 per annum + competitive
Posted: 2 days ago
Stirlingshire
Experis Ltd
Rate: £1 per annum
Posted: 2 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.50 - £9.70 per hour
Posted: 2 days ago
Kent
Reed Technology - UK Posting Account
Rate: £11.35 per hour
Posted: 2 days ago
Sutton Coldfield, West Midlands (County)
IT Talent Solutions
Rate: Unspecified
Posted: 4 days ago
Hayes, Middlesex
Capita Resourcing - IT Resourcing
Posted: 4 days ago
Greater Manchester
Senitor Associates
Rate: £13 - £17 per hour
Posted: 4 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £200.00 - £250.00 per day
Posted: 4 days ago
Peterborough
Real Staffing
Rate: £200 - £250 per day + negotiable
Posted: 7 days ago
City of London
Reed Technology - UK Posting Account
Rate: £33000 - £35000 per annum + benefits
Posted: 8 days ago
Tamworth, Staffordshire
euro car parts
Rate: From £22,000 to £28,000 per annum 6 month contract possibly permanent
Posted: 10 days ago
Oxfordshire
Hays IT - Uk Posting account
Rate: £11.00 - £15.00 per hour
Posted: 11 days ago
City of London
Reed Technology - UK Posting Account
Rate: £10 - £13 per hour
Posted: 14 days ago