The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
IT Support
Rank 408 369 351
Rank change year-on-year
-39 -18
Contract jobs requiring an IT Support 223 251 246
As % of all contract IT jobs located in the UK 0.39% 0.46% 0.48%
As % of the Job Titles category 0.42% 0.50% 0.52%
Number of daily rates quoted 92 85 76
Average daily rate
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£165 £160 £175
Average daily rate % change year-on-year
+3.12% -8.57%
90% offered a daily rate of more than £103 £98 £107
10% offered a daily rate of more than £275 £325 £325
UK excluding London average daily rate £163 £160 £150
% change year-on-year
+1.56% +6.66%
Number of hourly rates quoted 72 86 95
Average hourly rate £14.00 £14.00 £14.50
Average hourly rate % change year-on-year
- -3.44%
90% offered a hourly rate of more than £10.55 £11.00 £10.65
10% offered a hourly rate of more than £22.40 £20.00 £22.20
UK excluding London average hourly rate £13.94 £14.00 £13.75
% change year-on-year
-0.46% +1.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52581 50525 47327
As % of all contract IT jobs located in the UK 92.47% 92.45% 92.61%
Number of daily rates quoted 33383 30630 27733
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1941 1999 2141
Average hourly rate £17.00 £16.56 £17.50
Average hourly rate % change year-on-year
+2.65% -5.37%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 31 July 2015.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 31 July 2015.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 204 £165 +1.53% 163
London +19 82 £165 +1.53% 44
South East -41 37 £188 -6.25% 38
East of England -3 25 £163 +0.77% 10
Yorkshire -11 24 £233 +55.00% 12
City of London +1 21 £190 +20.63% 9
North Yorkshire +9 13 £250 +63.93% 2
South West -6 13 £120 -65.21% 14
Oxfordshire -13 13 £288 - 7
North West -32 11 £150 - 31
Skipton - 10 - -
Scotland -8 9 £140 +9.80% 4
Hertfordshire -8 8 £296 +83.25% 3
Cheshire -4 7 £165 +32.00% 11
West Sussex -14 7 £203 +102.50% 5
Wales 0 6 £110 - 1
Cambridgeshire -4 6 £208 -2.35%
East Midlands -12 6 - - 7
South Wales +5 5 £110 - 1
Berkshire +5 5 £175 - 9
Surrey -1 5 £170 -47.69% 5
Crawley -3 5 - - 2
Essex -5 5 £100 -20.00% 1
Cambridge -7 5 £240 +108.69%
Oxford -15 5 £175 - 3
West Yorkshire -24 5 £240 +43.28% 4
West Midlands -1 4 £275 +184.97% 7
South Yorkshire -5 4 £225 +164.70% 5
Leeds -23 4 £240 +43.28% 3
Epsom - 4 - -

IT Support
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 346 (70.90%) Windows
2 248 (50.82%) Active Directory
3 210 (43.03%) Microsoft
4 176 (36.07%) MS Office
5 171 (35.04%) Windows 7
6 112 (22.95%) Windows XP
7 101 (20.70%) MS Exchange
8 97 (19.88%) MS Excel
9 90 (18.44%) ITIL
10 81 (16.60%) Windows Server 2008
11 77 (15.78%) VMware
12 72 (14.75%) Citrix
13 54 (11.07%) Finance
14 50 (10.25%) DHCP
14 50 (10.25%) DNS
15 49 (10.04%) Windows Server 2012
16 44 (9.02%) Windows Server 2003
16 44 (9.02%) Windows 8
16 44 (9.02%) SCCM
17 43 (8.81%) Cisco
18 42 (8.61%) Microsoft Certification
18 42 (8.61%) SQL
18 42 (8.61%) Office 365
19 41 (8.40%) LAN
20 40 (8.20%) TCP/IP
21 39 (7.99%) HP
21 39 (7.99%) Firewall
21 39 (7.99%) Exchange Server 2010
21 39 (7.99%) VMware Infrastructure
22 36 (7.38%) Incident Management

IT Support
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 101 (20.70%) MS Exchange
2 39 (7.99%) Exchange Server 2010
3 33 (6.76%) SharePoint
4 17 (3.48%) Exchange Server 2007
5 15 (3.07%) Blackberry Enterprise Server
5 15 (3.07%) Lync
6 14 (2.87%) IIS
7 13 (2.66%) Exchange Server 2003
8 10 (2.05%) SharePoint 2010
9 9 (1.84%) Exchange Server 2013
10 8 (1.64%) Lotus Domino
11 7 (1.43%) IBM Notes
12 5 (1.02%) CMS
13 3 (0.61%) SharePoint 2013
14 2 (0.41%) Oracle Coherence
14 2 (0.41%) WorkSite
15 1 (0.20%) SharePoint Server
15 1 (0.20%) Drupal
15 1 (0.20%) Office Communications Server
15 1 (0.20%) BizTalk Server
Applications
1 176 (36.07%) MS Office
2 97 (19.88%) MS Excel
3 14 (2.87%) MS PowerPoint
4 4 (0.82%) Spreadsheet
5 2 (0.41%) MS Visio
5 2 (0.41%) AutoCAD
6 1 (0.20%) Adobe Illustrator
6 1 (0.20%) InDesign
6 1 (0.20%) Photoshop
6 1 (0.20%) MS Project
Business Applications
1 5 (1.02%) Oracle Payables
2 2 (0.41%) Remedy ITSM
2 2 (0.41%) CODA-Financials
2 2 (0.41%) Oracle EBS
3 1 (0.20%) SAP CRM
3 1 (0.20%) assyst
3 1 (0.20%) Dynamics CRM
3 1 (0.20%) Dynamics AX
Cloud Services
1 42 (8.61%) Office 365
2 5 (1.02%) Microsoft Azure
3 2 (0.41%) Amazon AWS
3 2 (0.41%) Google Apps
4 1 (0.20%) Yammer
4 1 (0.20%) Azure Active Directory
4 1 (0.20%) Google Analytics
Communications & Networking
1 50 (10.25%) DHCP
1 50 (10.25%) DNS
2 41 (8.40%) LAN
3 40 (8.20%) TCP/IP
4 39 (7.99%) Firewall
5 35 (7.17%) WAN
6 30 (6.15%) SAN
7 28 (5.74%) Wireless
8 25 (5.12%) VPN
8 25 (5.12%) VoIP
9 21 (4.30%) Internet
10 10 (2.05%) IP Telephony
10 10 (2.05%) Wi-Fi
10 10 (2.05%) VLAN
11 9 (1.84%) Broadband
12 7 (1.43%) Network Security
13 6 (1.23%) iSCSI
13 6 (1.23%) Intranet
14 4 (0.82%) SSL
14 4 (0.82%) Cisco IOS
Database & Business Intelligence
1 18 (3.69%) SQL Server
2 3 (0.61%) SQL Server 2008
3 2 (0.41%) SQL Server 2012
3 2 (0.41%) MySQL
3 2 (0.41%) SQL Server 2005
4 1 (0.20%) DB2
4 1 (0.20%) BusinessObjects
4 1 (0.20%) Hadoop
Development Applications
1 1 (0.20%) Dreamweaver
1 1 (0.20%) Yeoman
General
1 54 (11.07%) Finance
2 22 (4.51%) Legal
3 21 (4.30%) Telecoms
4 15 (3.07%) Law
5 10 (2.05%) Retail
6 9 (1.84%) Banking
7 6 (1.23%) Pharmaceutical
7 6 (1.23%) Manufacturing
8 5 (1.02%) French Language
9 4 (0.82%) Investment Banking
10 3 (0.61%) Marketing
10 3 (0.61%) Spanish Language
11 2 (0.41%) Korean Language
11 2 (0.41%) German Language
11 2 (0.41%) Multimedia
11 2 (0.41%) Advertising
11 2 (0.41%) Back Office
12 1 (0.20%) Front Office
12 1 (0.20%) Publishing
12 1 (0.20%) Local Government
Libraries, Frameworks & Software Standards
1 6 (1.23%) HTML
2 5 (1.02%) CSS
3 4 (0.82%) .NET
3 4 (0.82%) XML
4 3 (0.61%) ODBC
5 2 (0.41%) XHTML
5 2 (0.41%) Middleware
5 2 (0.41%) Application Packaging
5 2 (0.41%) jQuery
5 2 (0.41%) Oracle Fusion
5 2 (0.41%) Web Services
6 1 (0.20%) X-Windows
6 1 (0.20%) JSP
Miscellaneous
1 33 (6.76%) Blackberry
2 20 (4.10%) Analytical Skills
3 16 (3.28%) iPhone
3 16 (3.28%) NHS
4 13 (2.66%) Management Information System
5 12 (2.46%) Data Centre
6 10 (2.05%) Video Conferencing
7 7 (1.43%) iPad
7 7 (1.43%) Replication
8 6 (1.23%) Clustering
8 6 (1.23%) Smartphone
8 6 (1.23%) Hedge funds
8 6 (1.23%) Computer Science
9 4 (0.82%) FMCG
10 3 (0.61%) Wiki
10 3 (0.61%) Fat Client
10 3 (0.61%) Mathematics
10 3 (0.61%) BYOD
10 3 (0.61%) Thin Client
11 2 (0.41%) Device Driver
Operating Systems
1 346 (70.90%) Windows
2 171 (35.04%) Windows 7
3 112 (22.95%) Windows XP
4 81 (16.60%) Windows Server 2008
5 49 (10.04%) Windows Server 2012
6 44 (9.02%) Windows 8
6 44 (9.02%) Windows Server 2003
7 20 (4.10%) Android
8 18 (3.69%) Mac OS X
9 16 (3.28%) Linux
10 13 (2.66%) Windows Vista
10 13 (2.66%) Apple iOS
11 7 (1.43%) Ubuntu
12 6 (1.23%) CentOS
12 6 (1.23%) Mac OS
13 4 (0.82%) UNIX
14 3 (0.61%) Windows Mobile
14 3 (0.61%) VMS
14 3 (0.61%) OpenVMS
14 3 (0.61%) Windows Phone
Processes & Methodologies
1 90 (18.44%) ITIL
2 36 (7.38%) Incident Management
3 24 (4.92%) Service Management
4 16 (3.28%) ITSM
5 15 (3.07%) Time Management
6 14 (2.87%) Change Management
7 13 (2.66%) Disaster Recovery
7 13 (2.66%) Project Management
7 13 (2.66%) Migration
8 12 (2.46%) Service Delivery
9 10 (2.05%) Information Security
9 10 (2.05%) Problem Management
10 7 (1.43%) Change Control
10 7 (1.43%) Mobile Device Management
10 7 (1.43%) Security Management
10 7 (1.43%) Information Security Management
11 6 (1.23%) Stakeholder Management
11 6 (1.23%) Workflow
11 6 (1.23%) Document Management
11 6 (1.23%) Systems Analysis
Programming Languages
1 42 (8.61%) SQL
2 15 (3.07%) PowerShell
3 6 (1.23%) VBScript
3 6 (1.23%) JavaScript
4 4 (0.82%) C
5 3 (0.61%) Perl
5 3 (0.61%) PHP
5 3 (0.61%) VB
6 2 (0.41%) VBA
6 2 (0.41%) Java
6 2 (0.41%) Shell Script
7 1 (0.20%) Python
7 1 (0.20%) C++
7 1 (0.20%) VB.NET
7 1 (0.20%) PL/SQL
Qualifications
1 42 (8.61%) Microsoft Certification
2 32 (6.56%) MCSE
3 23 (4.71%) Degree
4 22 (4.51%) Security Cleared
5 19 (3.89%) SC Cleared
6 13 (2.66%) MCP
7 12 (2.46%) ITIL Certification
8 10 (2.05%) MCSA
9 9 (1.84%) MCITP
10 8 (1.64%) Cisco Certification
10 8 (1.64%) CCNA
11 4 (0.82%) VMware Certified Professional (VCP)
11 4 (0.82%) A+ Certification
12 2 (0.41%) MOS
12 2 (0.41%) CCA
12 2 (0.41%) Citrix Certification
12 2 (0.41%) CCEA
12 2 (0.41%) CCNP
12 2 (0.41%) HND
12 2 (0.41%) DV Cleared
Quality Assurance & Compliance
1 28 (5.74%) SLA
2 7 (1.43%) ISO/IEC 27001
3 4 (0.82%) ISO 9001
4 3 (0.61%) QA
4 3 (0.61%) Data Quality
System Software
1 248 (50.82%) Active Directory
2 39 (7.99%) VMware Infrastructure
3 25 (5.12%) Hyper-V
4 15 (3.07%) vSphere
5 13 (2.66%) XenApp
6 5 (1.02%) XenDesktop
6 5 (1.02%) VMware Server
7 4 (0.82%) Terminal Services
7 4 (0.82%) Citrix Presentation Server
8 3 (0.61%) VMware ESX
8 3 (0.61%) ISA Server
9 1 (0.20%) Samba
9 1 (0.20%) VMware Workstation
9 1 (0.20%) Xen
9 1 (0.20%) NFS
9 1 (0.20%) VMware ESXi
9 1 (0.20%) HDFS
9 1 (0.20%) BitLocker
Systems Management
1 44 (9.02%) SCCM
2 12 (2.46%) AirWatch
3 7 (1.43%) WSUS
4 6 (1.23%) Backup Exec
5 5 (1.02%) SCOM
6 3 (0.61%) SAP Afaria
7 2 (0.41%) Symantec Endpoint Protection
7 2 (0.41%) ITRS Geneos
8 1 (0.20%) Zenoss
8 1 (0.20%) McAfee ePO
8 1 (0.20%) Windows Intune
8 1 (0.20%) Unicenter
8 1 (0.20%) Nagios
8 1 (0.20%) ARCserve
8 1 (0.20%) MIMEsweeper
8 1 (0.20%) NetBackup
Vendors
1 210 (43.03%) Microsoft
2 77 (15.78%) VMware
3 72 (14.75%) Citrix
4 43 (8.81%) Cisco
5 39 (7.99%) HP
6 21 (4.30%) Dell
7 19 (3.89%) Oracle
7 19 (3.89%) Apple
8 15 (3.07%) Remedy
9 14 (2.87%) LANDesk
10 9 (1.84%) Lotus
11 8 (1.64%) McAfee
12 7 (1.43%) CommVault
12 7 (1.43%) Avaya
12 7 (1.43%) Symantec
13 6 (1.23%) Mitel
13 6 (1.23%) Splunk
14 5 (1.02%) Wyse
15 4 (0.82%) Google
15 4 (0.82%) EMC
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