The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
IT Support
Rank 414 382 357
Rank change year-on-year
-32 -25
Contract jobs requiring an IT Support 224 246 249
As % of all contract IT jobs located in the UK 0.38% 0.44% 0.47%
As % of the Job Titles category 0.41% 0.48% 0.51%
Number of daily rates quoted 96 83 72
Average daily rate
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£170 £163 £158
Average daily rate % change year-on-year
+4.61% +3.17%
90% offered a daily rate of more than £110 £100 £107
10% offered a daily rate of more than £268 £325 £329
UK excluding London average daily rate £164 £180 £150
% change year-on-year
-9.02% +20.00%
Number of hourly rates quoted 81 85 99
Average hourly rate £14.00 £14.00 £14.25
Average hourly rate % change year-on-year
- -1.75%
90% offered a hourly rate of more than £10.00 £10.00 £10.10
10% offered a hourly rate of more than £22.00 £19.00 £23.00
UK excluding London average hourly rate £13.23 £13.50 £13.00
% change year-on-year
-2.03% +3.84%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54347 51343 48877
As % of all contract IT jobs located in the UK 92.79% 92.32% 92.81%
Number of daily rates quoted 34673 31061 29030
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2003 1976 2120
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 28 August 2015.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 28 August 2015.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 209 £170 +2.25% 206
London +29 85 £175 +9.37% 55
South East -53 37 £175 -17.64% 38
Yorkshire -21 26 £225 +50.00% 13
City of London +6 21 £165 -18.01% 10
East of England -12 18 £160 +16.36% 17
South West -2 15 £120 -44.18% 26
North Yorkshire +6 14 £250 +104.08% 3
North West -27 12 £135 -28.00% 28
Oxfordshire -14 10 £225 - 6
Skipton - 9 - - 1
Berkshire -7 8 £220 +144.44% 6
Dorset +7 7 £120 -40.00% 3
Scotland -4 7 £145 - 4
North East -20 7 - - 3
Cheshire -3 6 - - 9
Hertfordshire -6 6 - - 7
South Yorkshire -14 6 £225 -
East Midlands -16 6 - - 14
West Sussex -21 6 £203 +102.50% 2
Durham - 6 - - 2
Oxford - 6 £175 - 2
Wales -1 5 - - 2
Essex -4 5 £100 -14.89% 3
Cambridgeshire -12 5 £240 +12.94% 5
Reading -14 5 £220 +144.44% 2
South Wales - 5 - - 2
Kent +7 4 £103 -56.14% 5
Cambridge -6 4 £260 +89.09% 3
Surrey -7 4 £170 +13.33% 10

IT Support
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 319 (70.89%) Windows
2 234 (52.00%) Active Directory
3 192 (42.67%) Microsoft
4 178 (39.56%) Windows 7
5 155 (34.44%) MS Office
6 99 (22.00%) MS Excel
7 98 (21.78%) Windows XP
8 92 (20.44%) MS Exchange
9 76 (16.89%) ITIL
10 72 (16.00%) Citrix
11 68 (15.11%) Windows Server 2008
12 67 (14.89%) VMware
13 51 (11.33%) Finance
14 47 (10.44%) DNS
14 47 (10.44%) DHCP
15 46 (10.22%) Windows Server 2003
16 42 (9.33%) Windows 8
17 40 (8.89%) TCP/IP
18 38 (8.44%) Blackberry
18 38 (8.44%) Windows Server 2012
19 37 (8.22%) SCCM
19 37 (8.22%) SQL
20 36 (8.00%) Microsoft Certification
20 36 (8.00%) Office 365
21 35 (7.78%) Cisco
22 34 (7.56%) LAN
22 34 (7.56%) VMware Infrastructure
23 30 (6.67%) Degree
23 30 (6.67%) VPN
23 30 (6.67%) Firewall

IT Support
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 92 (20.44%) MS Exchange
2 29 (6.44%) Exchange Server 2010
3 24 (5.33%) SharePoint
4 16 (3.56%) Exchange Server 2007
5 15 (3.33%) Blackberry Enterprise Server
6 14 (3.11%) Lync
7 13 (2.89%) Exchange Server 2003
8 11 (2.44%) IIS
9 7 (1.56%) Exchange Server 2013
10 6 (1.33%) IBM Notes
10 6 (1.33%) Lotus Domino
11 4 (0.89%) CMS
12 3 (0.67%) SharePoint 2010
13 2 (0.44%) SharePoint Server
13 2 (0.44%) Oracle Coherence
13 2 (0.44%) WorkSite
13 2 (0.44%) SharePoint 2013
14 1 (0.22%) Office Communications Server
14 1 (0.22%) BizTalk Server
14 1 (0.22%) Apache
Applications
1 155 (34.44%) MS Office
2 99 (22.00%) MS Excel
3 9 (2.00%) MS PowerPoint
4 3 (0.67%) Spreadsheet
5 2 (0.44%) AutoCAD
6 1 (0.22%) Adobe Illustrator
6 1 (0.22%) InDesign
6 1 (0.22%) Photoshop
6 1 (0.22%) MS Project
Business Applications
1 2 (0.44%) CODA-Financials
1 2 (0.44%) Oracle EBS
1 2 (0.44%) Remedy ITSM
1 2 (0.44%) Oracle Payables
2 1 (0.22%) SAP CRM
2 1 (0.22%) assyst
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) Dynamics AX
2 1 (0.22%) Retail-J
2 1 (0.22%) Line 500
Cloud Services
1 36 (8.00%) Office 365
2 6 (1.33%) Microsoft Azure
3 3 (0.67%) Google Apps
4 2 (0.44%) Amazon AWS
5 1 (0.22%) Yammer
5 1 (0.22%) Azure Active Directory
Communications & Networking
1 47 (10.44%) DHCP
1 47 (10.44%) DNS
2 40 (8.89%) TCP/IP
3 34 (7.56%) LAN
4 30 (6.67%) VPN
4 30 (6.67%) Firewall
5 29 (6.44%) WAN
6 24 (5.33%) SAN
7 23 (5.11%) VoIP
7 23 (5.11%) Wireless
8 17 (3.78%) Internet
9 14 (3.11%) Wi-Fi
10 7 (1.56%) IP Telephony
10 7 (1.56%) VLAN
10 7 (1.56%) Network Security
11 6 (1.33%) iSCSI
11 6 (1.33%) Broadband
12 5 (1.11%) Intranet
13 4 (0.89%) SSL
13 4 (0.89%) PBX
Database & Business Intelligence
1 13 (2.89%) SQL Server
2 3 (0.67%) SQL Server 2008
3 2 (0.44%) SQL Server 2005
3 2 (0.44%) SQL Server 2012
4 1 (0.22%) Hadoop
4 1 (0.22%) Crystal Reports
4 1 (0.22%) BusinessObjects
Development Applications
1 1 (0.22%) Visual Studio
1 1 (0.22%) Dreamweaver
1 1 (0.22%) Yeoman
General
1 51 (11.33%) Finance
2 23 (5.11%) Legal
3 18 (4.00%) Telecoms
4 17 (3.78%) Law
5 12 (2.67%) Retail
6 8 (1.78%) Banking
7 6 (1.33%) Pharmaceutical
8 4 (0.89%) Manufacturing
8 4 (0.89%) French Language
8 4 (0.89%) Marketing
9 3 (0.67%) Investment Banking
10 2 (0.44%) Dutch Language
10 2 (0.44%) Multimedia
10 2 (0.44%) Advertising
10 2 (0.44%) Back Office
11 1 (0.22%) Games
11 1 (0.22%) German Language
11 1 (0.22%) Italian Language
11 1 (0.22%) Japanese Language
11 1 (0.22%) Korean Language
Libraries, Frameworks & Software Standards
1 4 (0.89%) HTML
1 4 (0.89%) .NET
2 3 (0.67%) CSS
2 3 (0.67%) ODBC
3 2 (0.44%) Middleware
3 2 (0.44%) Web Services
3 2 (0.44%) XML
3 2 (0.44%) Application Packaging
3 2 (0.44%) Oracle Fusion
4 1 (0.22%) X-Windows
4 1 (0.22%) JSP
Miscellaneous
1 38 (8.44%) Blackberry
2 20 (4.44%) Analytical Skills
3 18 (4.00%) iPhone
4 13 (2.89%) Management Information System
5 12 (2.67%) NHS
5 12 (2.67%) Data Centre
6 10 (2.22%) Video Conferencing
7 7 (1.56%) Computer Science
7 7 (1.56%) iPad
8 6 (1.33%) Replication
8 6 (1.33%) Smartphone
9 3 (0.67%) CCTV
9 3 (0.67%) Thin Client
9 3 (0.67%) BYOD
9 3 (0.67%) Mathematics
9 3 (0.67%) FMCG
9 3 (0.67%) Fat Client
10 2 (0.44%) Wiki
10 2 (0.44%) Kindle
10 2 (0.44%) Device Driver
Operating Systems
1 319 (70.89%) Windows
2 178 (39.56%) Windows 7
3 98 (21.78%) Windows XP
4 68 (15.11%) Windows Server 2008
5 46 (10.22%) Windows Server 2003
6 42 (9.33%) Windows 8
7 38 (8.44%) Windows Server 2012
8 17 (3.78%) Android
9 14 (3.11%) Linux
10 13 (2.89%) Mac OS X
11 11 (2.44%) Apple iOS
11 11 (2.44%) Windows Vista
12 8 (1.78%) Mac OS
13 7 (1.56%) UNIX
14 6 (1.33%) Ubuntu
15 5 (1.11%) CentOS
16 3 (0.67%) Windows Mobile
16 3 (0.67%) Windows Phone
17 2 (0.44%) Windows CE
17 2 (0.44%) Windows 2000
Processes & Methodologies
1 76 (16.89%) ITIL
2 26 (5.78%) Incident Management
3 23 (5.11%) Service Management
4 17 (3.78%) ITSM
5 15 (3.33%) Change Management
6 14 (3.11%) Disaster Recovery
6 14 (3.11%) Project Management
6 14 (3.11%) Service Delivery
6 14 (3.11%) Time Management
7 13 (2.89%) Migration
8 9 (2.00%) Information Security
8 9 (2.00%) Document Management
9 7 (1.56%) Stakeholder Management
9 7 (1.56%) Information Security Management
9 7 (1.56%) Security Management
9 7 (1.56%) Problem Management
9 7 (1.56%) Mobile Device Management
10 6 (1.33%) Infrastructure Management
10 6 (1.33%) Continuous Improvement
10 6 (1.33%) Software Deployment
Programming Languages
1 37 (8.22%) SQL
2 11 (2.44%) PowerShell
3 4 (0.89%) C
3 4 (0.89%) VB
4 3 (0.67%) JavaScript
4 3 (0.67%) Perl
4 3 (0.67%) C++
4 3 (0.67%) Shell Script
5 2 (0.44%) Java
6 1 (0.22%) PHP
6 1 (0.22%) PL/SQL
6 1 (0.22%) VB.NET
6 1 (0.22%) VBA
6 1 (0.22%) Python
Qualifications
1 36 (8.00%) Microsoft Certification
2 30 (6.67%) Degree
3 23 (5.11%) MCSE
4 17 (3.78%) Security Cleared
5 11 (2.44%) SC Cleared
5 11 (2.44%) ITIL Certification
6 10 (2.22%) MCSA
6 10 (2.22%) MCP
7 8 (1.78%) CCNA
7 8 (1.78%) Cisco Certification
7 8 (1.78%) MCITP
8 4 (0.89%) PRINCE2 Practitioner
9 3 (0.67%) A+ Certification
9 3 (0.67%) DV Cleared
10 2 (0.44%) HND
10 2 (0.44%) MOS
10 2 (0.44%) VMware Certified Professional (VCP)
11 1 (0.22%) MCTS
11 1 (0.22%) CISSP
11 1 (0.22%) HP ASE
Quality Assurance & Compliance
1 27 (6.00%) SLA
2 7 (1.56%) ISO/IEC 27001
3 4 (0.89%) ISO 9001
4 3 (0.67%) QA
4 3 (0.67%) Data Quality
System Software
1 234 (52.00%) Active Directory
2 34 (7.56%) VMware Infrastructure
3 18 (4.00%) Hyper-V
4 16 (3.56%) vSphere
5 14 (3.11%) XenApp
6 4 (0.89%) XenDesktop
6 4 (0.89%) VMware ESX
6 4 (0.89%) Citrix Presentation Server
6 4 (0.89%) VMware Server
7 3 (0.67%) ISA Server
8 2 (0.44%) Samba
8 2 (0.44%) Terminal Services
8 2 (0.44%) NFS
8 2 (0.44%) BitLocker
9 1 (0.22%) HDFS
9 1 (0.22%) VMware Workstation
9 1 (0.22%) Xen
Systems Management
1 37 (8.22%) SCCM
2 13 (2.89%) AirWatch
3 8 (1.78%) Backup Exec
4 6 (1.33%) SCOM
5 4 (0.89%) SAP Afaria
6 2 (0.44%) NetBackup
6 2 (0.44%) WSUS
6 2 (0.44%) Symantec Endpoint Protection
6 2 (0.44%) ITRS Geneos
6 2 (0.44%) ARCserve
7 1 (0.22%) MIMEsweeper
7 1 (0.22%) Unicenter
7 1 (0.22%) Nagios
7 1 (0.22%) Zenoss
7 1 (0.22%) McAfee ePO
7 1 (0.22%) Windows Intune
7 1 (0.22%) SCSM
Vendors
1 192 (42.67%) Microsoft
2 72 (16.00%) Citrix
3 67 (14.89%) VMware
4 35 (7.78%) Cisco
5 27 (6.00%) HP
6 23 (5.11%) Apple
7 16 (3.56%) Dell
8 14 (3.11%) Oracle
8 14 (3.11%) LANDesk
9 10 (2.22%) Remedy
10 8 (1.78%) Lotus
11 7 (1.56%) McAfee
11 7 (1.56%) Avaya
11 7 (1.56%) CommVault
11 7 (1.56%) Symantec
12 5 (1.11%) Splunk
12 5 (1.11%) Salesforce.com
13 4 (0.89%) Sophos
13 4 (0.89%) EMC
13 4 (0.89%) NetApp
London
Webrecruit
Rate: Up to £225 per day
Posted: 2 days ago
Central London / West End
MSF UK (MEDECINS SANS FRONTIERES)
Rate: £29,525.18 per annum pro rata + benefits
Posted: 3 days ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £14.00 per annum
Posted: 4 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £12 - £18 per hour
Posted: 4 days ago
Letchworth Garden City, Hertfordshire
Ashdown IT
Rate: £17 - £18 per hour
Posted: 6 days ago
London
Information Technology Services
Rate: £33k - 37k per year + benefits
Posted: 6 days ago
London
Hays IT - Uk Posting account
Rate: £170.00 - £180.00 per day
Posted: 12 days ago
Cambridge
Interquest - IQ Telecom
Rate: £130 - £135 per day
Posted: 16 days ago
Feltham
Hays IT - Uk Posting account
Rate: £16.00 per hour
Posted: 20 days ago
Northamptonshire
Progressive Recruitment
Rate: £10 - £12 per hour
Posted: 25 days ago
London
Hays IT - Uk Posting account
Rate: £170.00 - £180.00 per day
Posted: 26 days ago