The first table below looks at the demand for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
IT Support
Rank 350 320 363
Rank change year-on-year
-30 +43
Contract jobs requiring an IT Support 273 250 247
As % of all contract IT jobs located in the UK 0.47% 0.51% 0.41%
As % of the Job Titles category 0.51% 0.56% 0.44%
Number of daily rates quoted 85 52 76
Average daily rate £150 £136 £173
Average daily rate % change year-on-year
+10.09% -21.01%
90% offered a daily rate of more than £105 £91 £103
10% offered a daily rate of more than £300 £213 £300
UK excluding London average daily rate £139 £128 £160
% change year-on-year
+8.82% -20.31%
Number of hourly rates quoted 101 112 92
Average hourly rate £14.00 £14.88 £15.50
Average hourly rate % change year-on-year
-5.88% -4.03%
90% offered a hourly rate of more than £10.00 £11.00 £11.00
10% offered a hourly rate of more than £21.10 £20.00 £34.85
UK excluding London average hourly rate £13.50 £13.75 £14.50
% change year-on-year
-1.81% -5.17%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53024 44938 56165
As % of all contract IT jobs located in the UK 92.25% 92.48% 92.68%
Number of daily rates quoted 32160 25752 30878
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 2112 2238 2624
Average hourly rate £17.50 £18.00 £19.50
Average hourly rate % change year-on-year
-2.77% -7.69%
90% offered a hourly rate of more than £11.00 £11.00 £11.27
10% offered a hourly rate of more than £43.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 16 April 2014.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 16 April 2014.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -25 250 £155 +14.81% 177
London -25 77 £175 +16.66% 41
South East -9 59 £115 -11.53% 50
East of England -22 36 £160 +16.36% 19
East Midlands +4 25 £131 +19.31% 10
City of London -4 18 £183 +2.81% 11
North West -20 18 £138 - 23
Hampshire +10 15 £115 - 8
Hertfordshire -2 13 £160 - 8
Leicestershire -2 13 - - 4
Scotland -5 13 £140 -8.19% 3
Yorkshire -21 12 £135 +20.00% 11
West Midlands -5 10 £180 +94.59% 10
Manchester -12 10 £90 - 12
South West -25 10 £140 -44.00% 12
Leicester -4 9 - - 3
Berkshire -15 9 £315 +129.09% 14
Surrey -17 9 - - 11
Nottinghamshire +3 8 £131 +19.31% 5
East Sussex -4 8 £105 -
Cambridgeshire -12 7 £245 +78.18% 3
West Yorkshire -16 7 £120 +18.51% 10
Norfolk +7 6 £110 -37.14% 3
West Sussex +3 6 £105 -40.00% 2
Brighton -5 6 £105 -
Oxfordshire -6 6 - - 8
Essex -14 6 £375 +200.00% 3
Reading -14 6 £315 - 5
Croydon - 6 £113 -
Norwich +7 5 £110 - 2

IT Support
Top 30 Related IT Skills

For the 6 months to 16 April 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 357 (68.13%) Windows
2 224 (42.75%) Active Directory
3 212 (40.46%) Microsoft
4 183 (34.92%) Windows 7
5 178 (33.97%) MS Office
6 139 (26.53%) MS Excel
7 120 (22.90%) Windows XP
8 103 (19.66%) Windows Server 2008
9 95 (18.13%) MS Exchange
10 91 (17.37%) ITIL
11 80 (15.27%) Citrix
12 73 (13.93%) Blackberry
13 68 (12.98%) Windows Server 2003
14 66 (12.60%) Finance
15 62 (11.83%) VMware
16 52 (9.92%) TCP/IP
17 48 (9.16%) Microsoft Certification
18 47 (8.97%) Cisco
19 41 (7.82%) SLA
19 41 (7.82%) Incident Management
20 39 (7.44%) Exchange Server 2010
21 32 (6.11%) Security Cleared
22 31 (5.92%) VMware Infrastructure
22 31 (5.92%) DHCP
23 30 (5.73%) LAN
23 30 (5.73%) HP
23 30 (5.73%) Firewall
23 30 (5.73%) Degree
24 29 (5.53%) Linux
25 28 (5.34%) VPN

IT Support
Top Related IT Skills by Category

For the 6 months to 16 April 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 95 (18.13%) MS Exchange
2 39 (7.44%) Exchange Server 2010
3 22 (4.20%) IBM Notes
4 20 (3.82%) Exchange Server 2003
5 18 (3.44%) SharePoint
6 14 (2.67%) Blackberry Enterprise Server
7 12 (2.29%) Exchange Server 2007
8 8 (1.53%) SharePoint 2010
9 5 (0.95%) Lync
10 4 (0.76%) LiveLink
11 3 (0.57%) WorkSite
12 2 (0.38%) BizTalk Server
12 2 (0.38%) IIS
12 2 (0.38%) WordPress
13 1 (0.19%) Exchange Server 2013
13 1 (0.19%) Office Communications Server
13 1 (0.19%) Exchange Server 5.5
13 1 (0.19%) Exchange Server 2000
13 1 (0.19%) SharePoint Server
13 1 (0.19%) Lotus Domino
Applications
1 178 (33.97%) MS Office
2 139 (26.53%) MS Excel
3 5 (0.95%) MS PowerPoint
4 4 (0.76%) Spreadsheet
5 3 (0.57%) MS Project
5 3 (0.57%) MS Visio
Business Applications
1 2 (0.38%) Dynamics GP
2 1 (0.19%) Infor M3
2 1 (0.19%) Eikon
2 1 (0.19%) Magento
2 1 (0.19%) Dynamics AX
2 1 (0.19%) Temenos T24
2 1 (0.19%) Movex
2 1 (0.19%) Oracle CRM
2 1 (0.19%) Summit
Cloud Services
1 12 (2.29%) Office 365
2 4 (0.76%) Google Apps
Communications & Networking
1 52 (9.92%) TCP/IP
2 31 (5.92%) DHCP
3 30 (5.73%) LAN
3 30 (5.73%) Firewall
4 28 (5.34%) VPN
5 26 (4.96%) DNS
6 19 (3.63%) WAN
7 16 (3.05%) SAN
8 15 (2.86%) VoIP
9 14 (2.67%) Wireless
10 8 (1.53%) Ethernet
11 6 (1.15%) IP Telephony
11 6 (1.15%) Wi-Fi
11 6 (1.15%) ADSL
12 5 (0.95%) Cisco IOS
12 5 (0.95%) Internet
13 3 (0.57%) 4G
13 3 (0.57%) Junos
13 3 (0.57%) VLAN
13 3 (0.57%) FTP
Database & Business Intelligence
1 22 (4.20%) SQL Server
2 3 (0.57%) EDRMS
3 2 (0.38%) DataStage
3 2 (0.38%) MySQL
4 1 (0.19%) Oracle Database
4 1 (0.19%) SQL Server 2008
4 1 (0.19%) Oracle BI EE
4 1 (0.19%) Essbase
General
1 66 (12.60%) Finance
2 20 (3.82%) Law
3 17 (3.24%) Telecoms
4 15 (2.86%) Legal
5 14 (2.67%) Banking
6 10 (1.91%) Financial Institution
7 9 (1.72%) Manufacturing
7 9 (1.72%) Retail
8 6 (1.15%) Advertising
9 3 (0.57%) Front Office
9 3 (0.57%) Back Office
10 2 (0.38%) Pharmaceutical
10 2 (0.38%) Investment Banking
11 1 (0.19%) Local Government
11 1 (0.19%) Marketing
11 1 (0.19%) Mandarin Language
11 1 (0.19%) French Language
11 1 (0.19%) Italian Language
11 1 (0.19%) Japanese Language
11 1 (0.19%) Automotive
Libraries, Frameworks & Software Standards
1 6 (1.15%) XML
2 5 (0.95%) HTML
2 5 (0.95%) Flash
3 3 (0.57%) .NET
4 2 (0.38%) COM
4 2 (0.38%) CSS
4 2 (0.38%) HTML5
5 1 (0.19%) Software Packaging
5 1 (0.19%) J2EE
5 1 (0.19%) Web Services
5 1 (0.19%) CORBA
Miscellaneous
1 73 (13.93%) Blackberry
2 16 (3.05%) Fat Client
2 16 (3.05%) Thin Client
3 9 (1.72%) AS400
4 8 (1.53%) NHS
4 8 (1.53%) iPhone
5 7 (1.34%) Video Conferencing
5 7 (1.34%) Computer Science
6 6 (1.15%) Management Information System
7 4 (0.76%) Client/Server
7 4 (0.76%) PDA
7 4 (0.76%) EqualLogic
7 4 (0.76%) iPad
8 3 (0.57%) Enterprise Software
8 3 (0.57%) Digital Media
9 2 (0.38%) IVR
9 2 (0.38%) CMDB
10 1 (0.19%) Mobile Computing
10 1 (0.19%) Hedge funds
10 1 (0.19%) Kindle
Operating Systems
1 357 (68.13%) Windows
2 183 (34.92%) Windows 7
3 120 (22.90%) Windows XP
4 103 (19.66%) Windows Server 2008
5 68 (12.98%) Windows Server 2003
6 29 (5.53%) Linux
7 23 (4.39%) Windows 8
8 20 (3.82%) Windows Server 2012
9 17 (3.24%) Windows Vista
10 13 (2.48%) Mac OS X
11 11 (2.10%) Apple iOS
11 11 (2.10%) UNIX
12 8 (1.53%) Android
13 7 (1.34%) Windows 2000 Server
14 6 (1.15%) Windows Mobile
14 6 (1.15%) Red Hat Enterprise Linux
15 4 (0.76%) Oracle Linux
16 3 (0.57%) Windows 2000
17 2 (0.38%) NetWare
17 2 (0.38%) Windows NT
Processes & Methodologies
1 91 (17.37%) ITIL
2 41 (7.82%) Incident Management
3 28 (5.34%) Service Management
4 25 (4.77%) Change Management
5 23 (4.39%) Project Management
6 16 (3.05%) Configuration Management
7 15 (2.86%) Asset Management
7 15 (2.86%) Document Management
8 13 (2.48%) Service Delivery
9 12 (2.29%) Problem Management
10 11 (2.10%) Migration
11 8 (1.53%) Disaster Recovery
12 7 (1.34%) Supplier Management
12 7 (1.34%) Release Management
12 7 (1.34%) ERP
13 6 (1.15%) CRM
13 6 (1.15%) Root Cause Analysis
13 6 (1.15%) Mobile Device Management
14 5 (0.95%) Software Deployment
14 5 (0.95%) Time Management
Programming Languages
1 27 (5.15%) SQL
2 6 (1.15%) Java
3 5 (0.95%) JavaScript
4 4 (0.76%) VB
4 4 (0.76%) PHP
4 4 (0.76%) PowerShell
5 2 (0.38%) AppleScript
5 2 (0.38%) VB.NET
5 2 (0.38%) VBScript
5 2 (0.38%) C
6 1 (0.19%) C++
6 1 (0.19%) T-SQL
6 1 (0.19%) PL/SQL
6 1 (0.19%) Shell Script
6 1 (0.19%) PowerHouse
Qualifications
1 48 (9.16%) Microsoft Certification
2 32 (6.11%) Security Cleared
3 30 (5.73%) Degree
4 25 (4.77%) MCSE
5 23 (4.39%) SC Cleared
6 22 (4.20%) MCSA
7 16 (3.05%) MCP
8 15 (2.86%) MCDST
9 9 (1.72%) MCITP
10 8 (1.53%) A+ Certification
11 7 (1.34%) Citrix Certification
12 6 (1.15%) CCNA
12 6 (1.15%) Cisco Certification
13 5 (0.95%) MCTS
14 4 (0.76%) MOS
15 3 (0.57%) DV Cleared
16 2 (0.38%) ITIL Certification
16 2 (0.38%) HNC
16 2 (0.38%) VMware Certified Professional (VCP)
16 2 (0.38%) CTC Cleared
Quality Assurance & Compliance
1 41 (7.82%) SLA
2 7 (1.34%) ISO 9001
3 1 (0.19%) ISO/IEC 27001
3 1 (0.19%) QA
System Software
1 224 (42.75%) Active Directory
2 31 (5.92%) VMware Infrastructure
3 13 (2.48%) XenApp
4 11 (2.10%) Hyper-V
5 9 (1.72%) VMware ESX
6 7 (1.34%) vSphere
6 7 (1.34%) Citrix Presentation Server
6 7 (1.34%) Terminal Services
7 3 (0.57%) ISA Server
8 2 (0.38%) VMware Workstation
8 2 (0.38%) MetaFrame
8 2 (0.38%) XenDesktop
8 2 (0.38%) VMware ESXi
8 2 (0.38%) Forefront TMG
9 1 (0.19%) UAG
9 1 (0.19%) Microsoft Virtual Server
9 1 (0.19%) VMware Server
9 1 (0.19%) Novell eDirectory
9 1 (0.19%) Xen
Systems Management
1 11 (2.10%) SCCM
2 8 (1.53%) Backup Exec
3 4 (0.76%) WSUS
4 3 (0.57%) Cisco UCCX
4 3 (0.57%) Cisco CUCM
4 3 (0.57%) SCOM
4 3 (0.57%) ARCserve
4 3 (0.57%) Norton AntiVirus
5 2 (0.38%) Tivoli
5 2 (0.38%) Tivoli Storage Manager
5 2 (0.38%) Legato
5 2 (0.38%) EMC NetWorker
5 2 (0.38%) McAfee ePO
6 1 (0.19%) Symantec Endpoint Protection
6 1 (0.19%) Systems Management Server (SMS)
6 1 (0.19%) OpenView Configuration Management
6 1 (0.19%) DameWare
6 1 (0.19%) MIMEsweeper
Vendors
1 212 (40.46%) Microsoft
2 80 (15.27%) Citrix
3 62 (11.83%) VMware
4 47 (8.97%) Cisco
5 30 (5.73%) HP
6 23 (4.39%) Lotus
7 22 (4.20%) Apple
8 17 (3.24%) Oracle
9 10 (1.91%) Dell
10 9 (1.72%) Avaya
11 8 (1.53%) Remedy
11 8 (1.53%) Juniper
11 8 (1.53%) IBM
11 8 (1.53%) Bloomberg
12 7 (1.34%) Google
12 7 (1.34%) Symantec
13 6 (1.15%) Mitel
13 6 (1.15%) Open Text
13 6 (1.15%) Wyse
13 6 (1.15%) Red Hat
Newport, Gwent
CPS Group UK
Rate: £15.00 - £20.00 per hour
Posted: 3 hours ago
Leicester, Leicestershire
Applause IT Innovation
Rate: £140 - £180 per annum
Posted: 5 hours ago
Sutton Coldfield, West Midlands
Certes Computing Ltd (Birmingham)
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £17 per hour
Posted: Yesterday
Reading, Berkshire
Deerfoot IT Resources Ltd
Rate: £12 - £14 per hour
Posted: Yesterday
Bury St. Edmunds, Suffolk
Cooper Lomaz Recruitment Ltd
Rate: £150 - 175 per day
Posted: Yesterday
Oxford, Oxfordshire
Redrock Consulting Ltd
Posted: 2 days ago
London
Connectus
Rate: £180 per day
Posted: 2 days ago
South East London
Global Technology Solutions Ltd
Rate: £75 per day
Posted: 2 days ago
London
Spencer Rose
Rate: Up to £400 per day
Posted: 5 days ago
Manchester, Lancashire
Venturi
Rate: £18 - £20 per annum
Posted: 5 days ago
London
Venn Group - UK
Rate: 100-150 Per Day
Posted: 5 days ago
Glasgow, Lanarkshire
Cathcart Associates Ltd
Rate: £12 - £15 per hour
Posted: 5 days ago
Nottinghamshire
EMBS- People Transfer
Rate: £13.50 - 13.50 per hour
Posted: 6 days ago
Royston, Hertfordshire
The One Group
Rate: £17.5k per year
Posted: 6 days ago
London
Connectus
Rate: £14 - £17.5 per hour
Posted: 6 days ago
London
Computer Futures
Posted: 7 days ago
Central London / West End
W G Foyle Ltd
Rate: £23,000 per annum
Posted: 7 days ago
Fleet, Hampshire, United Kingdom
Dimension Data
Rate: Competitive
Posted: 21 days ago
Plymouth
Deerfoot IT
Rate: £150 per day + Possible renewals
Posted: 22 days ago