The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
IT Support
Rank 304 283 267
Rank change year-on-year
-21 -16
Contract jobs requiring an IT Support 374 392 373
As % of all contract IT jobs located in the UK 0.73% 0.76% 0.75%
As % of the Job Titles category 0.77% 0.80% 0.80%
Number of daily rates quoted 156 136 103
Average daily rate £180 £163 £165
Average daily rate % change year-on-year
+10.76% -1.51%
90% offered a daily rate of more than £110 £100 £116
10% offered a daily rate of more than £350 £316 £323
UK excluding London average daily rate £150 £150 £150
Number of hourly rates quoted 125 134 137
Average hourly rate £13.50 £13.87 £14.00
Average hourly rate % change year-on-year
-2.66% -0.92%
90% offered a hourly rate of more than £9.75 £10.00 £10.50
10% offered a hourly rate of more than £20.60 £23.80 £25.00
UK excluding London average hourly rate £13.50 £13.87 £14.00
% change year-on-year
-2.66% -0.92%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48652 48803 46653
As % of all contract IT jobs located in the UK 94.49% 94.48% 94.26%
Number of daily rates quoted 31297 30382 27621
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1739 1915 2049
Average hourly rate £17.50 £16.75 £17.50
Average hourly rate % change year-on-year
+4.47% -4.28%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.82 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 9 February 2016.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 9 February 2016.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 336 £180 +20.00% 222
London +38 140 £228 +30.00% 50
South East +3 82 £175 +18.64% 59
East of England -8 27 £225 +66.66% 21
Hampshire +9 20 £143 +1.78% 13
North West -24 20 £128 -27.14% 33
Scotland 0 19 £110 -32.30% 3
South West -4 19 £145 +9.43% 20
East Midlands -11 19 £114 +40.74% 6
West Midlands -27 17 £150 +15.38% 16
Surrey -5 15 £200 +23.07% 7
City of London +40 13 £188 +13.63% 11
Oxfordshire +10 13 £225 -40.00% 8
Hertfordshire +17 11 £185 -63.00% 8
Berkshire +8 11 £408 +130.22% 14
Manchester -19 10 £108 -52.22% 14
Yorkshire -22 10 £125 -43.18% 15
Buckinghamshire +15 9 £120 -44.18% 3
Oxford +6 8 £300 - 4
Wiltshire -6 8 £210 +147.05% 4
Edinburgh -8 8 £343 +100.00%
Southampton +19 7 £85 -43.33% 4
Glasgow +18 7 £96 - 2
Cambridgeshire +14 7 £231 - 7
Birmingham 0 7 £175 -52.70% 3
Derbyshire -6 7 £114 -
Leicestershire -12 7 £114 +46.15% 1
Coventry - 7 £150 -
Swindon 0 6 - - 3
Derby -3 6 £114 -

IT Support
Top 30 Related IT Skills

For the 6 months to 9 February 2016, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 513 (64.85%) Windows
2 368 (46.52%) Active Directory
3 326 (41.21%) Microsoft
4 269 (34.01%) MS Office
5 264 (33.38%) Windows 7
6 150 (18.96%) ITIL
7 148 (18.71%) MS Excel
8 145 (18.33%) Windows Server
9 113 (14.29%) MS Exchange
10 104 (13.15%) Finance
11 103 (13.02%) Windows XP
12 98 (12.39%) Windows Server 2008
13 81 (10.24%) Blackberry
13 81 (10.24%) Windows 8
14 80 (10.11%) VMware
15 77 (9.73%) Citrix
16 73 (9.23%) WAN
17 72 (9.10%) LAN
18 71 (8.98%) Cisco
18 71 (8.98%) Microsoft Certification
19 66 (8.34%) Windows Server 2003
20 64 (8.09%) VPN
21 58 (7.33%) Degree
21 58 (7.33%) Service Management
21 58 (7.33%) Office 365
22 55 (6.95%) SLA
23 54 (6.83%) Apple
24 46 (5.82%) SCCM
24 46 (5.82%) Security Cleared
24 46 (5.82%) Windows Server 2012

IT Support
Top Related IT Skills by Category

For the 6 months to 9 February 2016, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (14.29%) MS Exchange
2 39 (4.93%) Exchange Server 2010
3 31 (3.92%) Blackberry Enterprise Server
4 27 (3.41%) SharePoint
5 22 (2.78%) Skype for Business
6 17 (2.15%) Exchange Server 2013
7 12 (1.52%) Exchange Server 2003
8 11 (1.39%) IBM Notes
9 10 (1.26%) IIS
10 6 (0.76%) SharePoint 2013
11 5 (0.63%) Exchange Server 2007
12 4 (0.51%) Apache
12 4 (0.51%) CMS
13 2 (0.25%) JBoss
13 2 (0.25%) LiveLink
13 2 (0.25%) SharePoint 2010
13 2 (0.25%) SharePoint Server
14 1 (0.13%) Drupal
14 1 (0.13%) Moodle
14 1 (0.13%) WordPress
Applications
1 269 (34.01%) MS Office
2 148 (18.71%) MS Excel
3 17 (2.15%) MS PowerPoint
4 3 (0.38%) MS Visio
4 3 (0.38%) Spreadsheet
5 2 (0.25%) AutoCAD
5 2 (0.25%) Photoshop
6 1 (0.13%) Acrobat
6 1 (0.13%) Adobe After Effects
6 1 (0.13%) Adobe Captivate
6 1 (0.13%) Adobe Premiere
6 1 (0.13%) MS Project
Business Applications
1 4 (0.51%) Remedy ITSM
2 2 (0.25%) Dynamics CRM
2 2 (0.25%) Dynamics NAV
3 1 (0.13%) Adaptiv
3 1 (0.13%) assyst
3 1 (0.13%) Dynamics AX
3 1 (0.13%) Eikon
3 1 (0.13%) Line 500
3 1 (0.13%) Northgate Housing
3 1 (0.13%) Retail-J
3 1 (0.13%) Visualfiles
3 1 (0.13%) WebTrends
Cloud Services
1 58 (7.33%) Office 365
2 10 (1.26%) Microsoft Azure
3 5 (0.63%) Google Apps
3 5 (0.63%) SaaS
4 3 (0.38%) Amazon AWS
5 2 (0.25%) Cloud Computing
6 1 (0.13%) Amazon Glacier
6 1 (0.13%) Amazon S3
6 1 (0.13%) Force.com
6 1 (0.13%) GitHub
6 1 (0.13%) Google Analytics
Communications & Networking
1 73 (9.23%) WAN
2 72 (9.10%) LAN
3 64 (8.09%) VPN
4 45 (5.69%) Firewall
5 44 (5.56%) TCP/IP
6 41 (5.18%) DNS
7 37 (4.68%) DHCP
8 31 (3.92%) Wi-Fi
9 24 (3.03%) Internet
10 20 (2.53%) VoIP
11 15 (1.90%) SAN
12 13 (1.64%) Remote Desktop
12 13 (1.64%) Wireless
13 11 (1.39%) Network Security
14 9 (1.14%) Intranet
15 8 (1.01%) IP Telephony
15 8 (1.01%) VLAN
16 7 (0.88%) WLAN
17 5 (0.63%) 3G
17 5 (0.63%) PBX
Database & Business Intelligence
1 36 (4.55%) SQL Server
2 8 (1.01%) SQL Server 2005
3 5 (0.63%) MySQL
4 4 (0.51%) SQL Server 2012
5 3 (0.38%) Crystal Reports
6 2 (0.25%) Pentaho
6 2 (0.25%) SQL Server 2008
7 1 (0.13%) Data Mining
7 1 (0.13%) DB2
7 1 (0.13%) FileMaker
7 1 (0.13%) MongoDB
7 1 (0.13%) Oracle Database
7 1 (0.13%) Oracle Database 11g
7 1 (0.13%) PostgreSQL
7 1 (0.13%) Relational Database
Development Applications
1 4 (0.51%) JIRA
2 2 (0.25%) SQL Server Management Studio (SSMS)
2 2 (0.25%) Team Foundation Server
2 2 (0.25%) Visual Studio
3 1 (0.13%) Atlassian Bamboo
3 1 (0.13%) Talend Open Studio
General
1 104 (13.15%) Finance
2 35 (4.42%) Legal
3 23 (2.91%) Banking
3 23 (2.91%) Law
4 16 (2.02%) Retail
4 16 (2.02%) Telecoms
5 11 (1.39%) Investment Banking
6 10 (1.26%) Manufacturing
7 8 (1.01%) Pharmaceutical
8 7 (0.88%) Advertising
8 7 (0.88%) French Language
9 6 (0.76%) Korean Language
10 5 (0.63%) Back Office
11 4 (0.51%) German Language
12 3 (0.38%) Multimedia
13 2 (0.25%) Financial Institution
13 2 (0.25%) Italian Language
13 2 (0.25%) Local Government
13 2 (0.25%) Mandarin Language
13 2 (0.25%) Marketing
Libraries, Frameworks & Software Standards
1 6 (0.76%) HTML
2 4 (0.51%) Web Services
3 3 (0.38%) .NET
3 3 (0.38%) CSS
4 2 (0.25%) XML
5 1 (0.13%) Hibernate
5 1 (0.13%) HTML5
5 1 (0.13%) J2EE
5 1 (0.13%) JDBC
5 1 (0.13%) jQuery
5 1 (0.13%) SailPoint
5 1 (0.13%) SAX
5 1 (0.13%) Spring
5 1 (0.13%) Swing
5 1 (0.13%) Velocity
5 1 (0.13%) WCF
5 1 (0.13%) XBRL
5 1 (0.13%) XHTML
Miscellaneous
1 81 (10.24%) Blackberry
2 33 (4.17%) Analytical Skills
3 26 (3.29%) Video Conferencing
4 21 (2.65%) NHS
5 19 (2.40%) Driving Licence
5 19 (2.40%) Management Information System
6 18 (2.28%) iPhone
7 15 (1.90%) Data Centre
8 14 (1.77%) Computer Science
9 13 (1.64%) Fat Client
9 13 (1.64%) Thin Client
10 10 (1.26%) iPad
11 8 (1.01%) Mathematics
12 7 (0.88%) Client/Server
12 7 (0.88%) Data Protection Act
13 5 (0.63%) Blog
13 5 (0.63%) Handset
13 5 (0.63%) Hedge funds
14 4 (0.51%) CMDB
14 4 (0.51%) SWIFT
Operating Systems
1 513 (64.85%) Windows
2 264 (33.38%) Windows 7
3 145 (18.33%) Windows Server
4 103 (13.02%) Windows XP
5 98 (12.39%) Windows Server 2008
6 81 (10.24%) Windows 8
7 66 (8.34%) Windows Server 2003
8 46 (5.82%) Windows Server 2012
9 32 (4.05%) Android
10 31 (3.92%) Linux
11 30 (3.79%) Apple iOS
12 26 (3.29%) Unix
13 25 (3.16%) Mac OS X
14 16 (2.02%) Windows 10
15 13 (1.64%) Windows Vista
16 11 (1.39%) Windows 2000 Server
17 6 (0.76%) Mac OS
18 5 (0.63%) Windows Phone
19 4 (0.51%) Red Hat Enterprise Linux
19 4 (0.51%) Windows 2000
Processes & Methodologies
1 150 (18.96%) ITIL
2 58 (7.33%) Service Management
3 44 (5.56%) Service Delivery
4 31 (3.92%) ITSM
5 26 (3.29%) Change Management
6 22 (2.78%) Project Management
7 20 (2.53%) Migration
8 19 (2.40%) Incident Management
9 16 (2.02%) Asset Management
9 16 (2.02%) CRM
9 16 (2.02%) Problem Management
10 15 (1.90%) Disaster Recovery
11 14 (1.77%) Data Protection
11 14 (1.77%) Root Cause Analysis
11 14 (1.77%) User Acceptance Testing
12 13 (1.64%) Document Management
12 13 (1.64%) Mentoring
12 13 (1.64%) Time Management
13 12 (1.52%) Configuration Management
14 11 (1.39%) PRINCE2
Programming Languages
1 37 (4.68%) SQL
2 19 (2.40%) PowerShell
3 12 (1.52%) C
4 9 (1.14%) Java
5 7 (0.88%) VBScript
6 6 (0.76%) Shell Script
7 4 (0.51%) JavaScript
7 4 (0.51%) VB
8 2 (0.25%) Perl
8 2 (0.25%) VBA
9 1 (0.13%) C++
9 1 (0.13%) COBOL
9 1 (0.13%) JCL
9 1 (0.13%) Korn
9 1 (0.13%) PL/SQL
9 1 (0.13%) R
Qualifications
1 71 (8.98%) Microsoft Certification
2 58 (7.33%) Degree
3 46 (5.82%) Security Cleared
4 33 (4.17%) MCSE
5 29 (3.67%) CCNA
5 29 (3.67%) Cisco Certification
6 25 (3.16%) MCP
7 23 (2.91%) SC Cleared
8 21 (2.65%) MCITP
9 19 (2.40%) DBS Check
9 19 (2.40%) ITIL Certification
10 16 (2.02%) A+ Certification
11 9 (1.14%) HND
12 8 (1.01%) ITIL Foundation Certificate
13 6 (0.76%) CTC Cleared
13 6 (0.76%) MCSA
14 5 (0.63%) MCDST
14 5 (0.63%) PRINCE2 Practitioner
15 4 (0.51%) MOS
15 4 (0.51%) PMI Certification
Quality Assurance & Compliance
1 55 (6.95%) SLA
2 11 (1.39%) Disclosure Scotland
3 5 (0.63%) QA
4 3 (0.38%) PCI DSS
5 2 (0.25%) SEPA
6 1 (0.13%) ISO 9000
6 1 (0.13%) ISO 9001
6 1 (0.13%) JSP 440
System Software
1 368 (46.52%) Active Directory
2 41 (5.18%) VMware Infrastructure
3 18 (2.28%) Hyper-V
3 18 (2.28%) vSphere
4 17 (2.15%) XenApp
5 11 (1.39%) XenDesktop
6 6 (0.76%) Microsoft App-V
6 6 (0.76%) VMware ESX
7 5 (0.63%) NFS
7 5 (0.63%) Samba
8 4 (0.51%) ISA Server
8 4 (0.51%) VMware ESXi
9 2 (0.25%) BitLocker
10 1 (0.13%) KVM
10 1 (0.13%) Microsoft Virtual Server
10 1 (0.13%) Shibboleth
10 1 (0.13%) UAG
10 1 (0.13%) VMware Server
10 1 (0.13%) VMware Workstation
10 1 (0.13%) Xen
Systems Management
1 46 (5.82%) SCCM
2 12 (1.52%) Backup Exec
3 7 (0.88%) AirWatch
3 7 (0.88%) SCOM
4 6 (0.76%) WSUS
5 5 (0.63%) Symantec Endpoint Protection
6 4 (0.51%) Microsoft Data Protection Manager
7 3 (0.38%) HP Data Protector
7 3 (0.38%) Norton AntiVirus
7 3 (0.38%) SAP Afaria
7 3 (0.38%) SCDPM
7 3 (0.38%) Sysprep
8 2 (0.25%) Control-M
8 2 (0.25%) FortiGate
8 2 (0.25%) OpenView
8 2 (0.25%) SCVMM
9 1 (0.13%) Cisco CUCM
9 1 (0.13%) McAfee ePO
9 1 (0.13%) Opscode Chef
9 1 (0.13%) Puppet
Vendors
1 326 (41.21%) Microsoft
2 80 (10.11%) VMware
3 77 (9.73%) Citrix
4 71 (8.98%) Cisco
5 54 (6.83%) Apple
6 39 (4.93%) HP
7 20 (2.53%) LANDesk
8 17 (2.15%) NetApp
9 11 (1.39%) Lotus
9 11 (1.39%) Sophos
10 10 (1.26%) Google
10 10 (1.26%) Remedy
10 10 (1.26%) Symantec
11 9 (1.14%) Intel Security
11 9 (1.14%) Oracle
12 8 (1.01%) Dell
12 8 (1.01%) EMC
13 7 (0.88%) iManage
14 6 (0.76%) Bloomberg
14 6 (0.76%) Sun
Manchester
Cathcart Associates
Rate: £10 - £15 per hour
Posted: 1 hour ago
Berkshire
Hays Specialist Recruitment
Rate: £150.00 - £200.00 per day + dep on experience
Posted: 23 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £150.00 - £200.00 per day + dep on experience
Posted: 23 hours ago
Berkshire
Hays Specialist Recruitment
Rate: £280.00 - £320.00 per day + Circa £300 per day
Posted: Yesterday
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Rate: £280.00 - £320.00 per day + Circa £300 per day
Posted: Yesterday
Barnsley, South Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: negotiable
Posted: Yesterday
Farnborough, Hampshire
ComputerWorld Personnel Ltd
Rate: £28000 - £30000 per annum
Posted: Yesterday
Cardiff, South Glamorgan
Austin Fraser
Posted: Yesterday
Swindon, Wiltshire
Technology Leaders
Rate: From £180 to £280 per day
Posted: 2 days ago
Reading, Berkshire
Experis Ltd
Rate: £2200.00 - £2250.00 per month
Posted: 3 days ago
City, London
Sogeti
Rate: From £100 to £120 per day
Posted: 3 days ago
Barnoldswick, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 3 days ago
High Wycombe, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Rate: £80.00 - £120.00 per day + Permanent Opportunity
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Harvey Nash plc
Posted: 4 days ago
City of London
Mint
Rate: £8 - £12 per hour
Posted: 5 days ago
Manchester, Lancashire
Vertical IT
Rate: £120 - £150 per day
Posted: 5 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
Posted: 6 days ago
Norwich
Hays Specialist Recruitment Ltd
Rate: £16.00 per annum
Posted: 8 days ago
Reading, Berkshire
Field Seymour Parkes LLP
Rate: From £20,000 to £25,000 per annum
Posted: 11 days ago
Wakefield
Hays Specialist Recruitment
Rate: £10 - £15 per hour + negotiable
Posted: 12 days ago
Hampshire
Hays Specialist Recruitment Ltd
Rate: £16.09 - £18.05 per hour
Posted: 14 days ago
Hampshire
Hays Specialist Recruitment Ltd
Rate: £13.00 per annum
Posted: 21 days ago
Manchester
Cathcart Associates
Rate: £12 - £18 per hour
Posted: 21 days ago
Southampton
Spectrum IT
Rate: £80 - £90 per day
Posted: 26 days ago
Glasgow
Cathcart Associates
Rate: £14 - £18 per hour
Posted: 27 days ago