The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
IT Support
Rank 357 349 322
Rank change year-on-year
-8 -27
Contract jobs requiring an IT Support 269 259 316
As % of all contract IT jobs located in the UK 0.46% 0.49% 0.55%
As % of the Job Titles category 0.51% 0.53% 0.59%
Number of daily rates quoted 97 77 71
Average daily rate
Keep up to 90%
of your Daily Rate
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£160 £150 £150
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £100 £107 £100
10% offered a daily rate of more than £238 £325 £375
UK excluding London average daily rate £149 £135 £148
% change year-on-year
+10.18% -8.47%
Number of hourly rates quoted 94 104 118
Average hourly rate £13.00 £13.38 £14.00
Average hourly rate % change year-on-year
-2.80% -4.46%
90% offered a hourly rate of more than £9.10 £9.47 £11.00
10% offered a hourly rate of more than £19.30 £19.50 £19.65
UK excluding London average hourly rate £13.00 £13.00 £14.00
% change year-on-year
- -7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52574 48917 53715
As % of all contract IT jobs located in the UK 90.59% 92.65% 92.96%
Number of daily rates quoted 32287 29427 30052
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £565
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2054 2082 2685
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 30 September 2014.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 30 September 2014.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 253 £160 +3.22% 206
London +38 98 £160 -4.47% 78
South East -10 60 £165 -5.71% 48
East of England -17 35 £138 -8.33% 12
City of London +30 24 £195 +34.48% 31
Yorkshire +5 23 £175 +63.55% 14
Berkshire +4 14 £90 -48.57% 5
Hertfordshire -15 14 £138 +30.95% 6
Reading +25 13 £90 -76.31% 1
East Midlands +5 13 £200 +45.45% 4
West Yorkshire +3 11 £225 +110.28% 12
West Sussex +14 9 - - 1
Leeds +11 9 £225 +110.28% 6
Cambridgeshire +1 9 £225 +50.00% 5
Scotland -23 9 £125 -6.54% 10
Surrey -7 8 £148 -53.90% 12
Essex -14 8 £118 - 1
North West -15 8 £206 -4.06% 18
Leicestershire +14 7 - -
East Sussex -6 7 - - 5
Manchester -11 7 £206 - 7
Hampshire -20 7 £110 +22.22% 13
West Midlands -25 7 £140 +21.73% 16
Buckinghamshire +5 6 £196 +63.54% 6
Colchester -6 6 - -
Kent 0 5 £225 +110.28% 3
South West -37 5 £216 +80.20% 16
South Yorkshire +4 4 £125 - 1
Watford -1 4 £95 -
Brighton -7 4 - - 4

IT Support
Top 30 Related IT Skills

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 358 (69.79%) Windows
2 225 (43.86%) Active Directory
3 191 (37.23%) Microsoft
4 181 (35.28%) MS Office
5 175 (34.11%) Windows 7
6 132 (25.73%) Windows XP
7 122 (23.78%) MS Excel
8 120 (23.39%) MS Exchange
9 88 (17.15%) Windows Server 2008
10 80 (15.59%) ITIL
11 72 (14.04%) Citrix
12 65 (12.67%) VMware
12 65 (12.67%) Windows Server 2003
13 63 (12.28%) Blackberry
14 48 (9.36%) Cisco
15 41 (7.99%) DNS
16 39 (7.60%) DHCP
16 39 (7.60%) SLA
17 38 (7.41%) Incident Management
17 38 (7.41%) Exchange Server 2010
18 37 (7.21%) Windows 8
19 36 (7.02%) TCP/IP
19 36 (7.02%) LAN
19 36 (7.02%) WAN
20 34 (6.63%) Finance
21 33 (6.43%) Microsoft Certification
22 29 (5.65%) VPN
23 28 (5.46%) Firewall
24 27 (5.26%) VMware Infrastructure
25 26 (5.07%) SQL

IT Support
Top Related IT Skills by Category

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 120 (23.39%) MS Exchange
2 38 (7.41%) Exchange Server 2010
3 17 (3.31%) Exchange Server 2003
3 17 (3.31%) IBM Notes
4 16 (3.12%) Blackberry Enterprise Server
5 15 (2.92%) Exchange Server 2007
5 15 (2.92%) SharePoint
6 6 (1.17%) Lync
7 5 (0.97%) IIS
8 4 (0.78%) SharePoint 2010
9 3 (0.58%) OpenStack
9 3 (0.58%) SharePoint 2013
9 3 (0.58%) Exchange Server 2013
9 3 (0.58%) LiveLink
10 2 (0.39%) Exchange Server 5.5
10 2 (0.39%) Exchange Server 2000
10 2 (0.39%) WebLogic
10 2 (0.39%) Lotus Domino
10 2 (0.39%) Tomcat
10 2 (0.39%) Office Communications Server
Applications
1 181 (35.28%) MS Office
2 122 (23.78%) MS Excel
3 12 (2.34%) MS PowerPoint
4 5 (0.97%) Spreadsheet
5 2 (0.39%) Adobe Creative Suite
5 2 (0.39%) Photoshop
6 1 (0.19%) MS Project
6 1 (0.19%) MS Visio
6 1 (0.19%) Acrobat
6 1 (0.19%) AutoCAD
6 1 (0.19%) CATIA
6 1 (0.19%) Pro/ENGINEER
Business Applications
1 3 (0.58%) Remedy ITSM
2 2 (0.39%) assyst
3 1 (0.19%) Dynamics CRM
3 1 (0.19%) SAP Oil and Gas
Cloud Services
1 8 (1.56%) Office 365
2 4 (0.78%) Amazon AWS
3 1 (0.19%) SaaS
3 1 (0.19%) Google Apps
Communications & Networking
1 41 (7.99%) DNS
2 39 (7.60%) DHCP
3 36 (7.02%) WAN
3 36 (7.02%) LAN
3 36 (7.02%) TCP/IP
4 29 (5.65%) VPN
5 28 (5.46%) Firewall
6 19 (3.70%) SAN
7 17 (3.31%) Internet
8 13 (2.53%) VoIP
9 10 (1.95%) Wireless
10 9 (1.75%) IP Telephony
11 7 (1.36%) Wi-Fi
12 4 (0.78%) 3G
12 4 (0.78%) Intranet
13 3 (0.58%) DSL
13 3 (0.58%) Cisco IOS
14 2 (0.39%) Network Security
14 2 (0.39%) Cisco ASA
14 2 (0.39%) Junos
Database & Business Intelligence
1 15 (2.92%) SQL Server
2 4 (0.78%) Data Warehouse
3 3 (0.58%) Crystal Reports
3 3 (0.58%) SQL Server 2005
3 3 (0.58%) SQL Server 2008
3 3 (0.58%) Oracle Database
4 2 (0.39%) Oracle Database 11g
5 1 (0.19%) DataStage
5 1 (0.19%) SQL Server 2000
5 1 (0.19%) EDRMS
5 1 (0.19%) FileMaker
5 1 (0.19%) PostgreSQL
5 1 (0.19%) SQL Server Reporting Services
5 1 (0.19%) MySQL
5 1 (0.19%) Hadoop
Development Applications
1 1 (0.19%) Visual Studio
1 1 (0.19%) Team Foundation Server
General
1 34 (6.63%) Finance
2 14 (2.73%) Banking
3 13 (2.53%) Telecoms
4 11 (2.14%) Law
5 10 (1.95%) Marketing
6 8 (1.56%) Legal
7 5 (0.97%) Manufacturing
7 5 (0.97%) Advertising
7 5 (0.97%) Pharmaceutical
8 4 (0.78%) Financial Institution
8 4 (0.78%) Publishing
8 4 (0.78%) Retail
8 4 (0.78%) German Language
9 3 (0.58%) Mandarin Language
9 3 (0.58%) French Language
9 3 (0.58%) Electronics
10 2 (0.39%) Spanish Language
11 1 (0.19%) Dutch Language
11 1 (0.19%) Italian Language
11 1 (0.19%) Aerospace
Libraries, Frameworks & Software Standards
1 6 (1.17%) .NET
2 5 (0.97%) Web Services
3 3 (0.58%) JSP
4 2 (0.39%) .NET Framework
4 2 (0.39%) Application Packaging
4 2 (0.39%) HTML
4 2 (0.39%) CSS
5 1 (0.19%) J2EE
5 1 (0.19%) Android SDK
5 1 (0.19%) CORBA
5 1 (0.19%) Middleware
Miscellaneous
1 63 (12.28%) Blackberry
2 17 (3.31%) Management Information System
2 17 (3.31%) Analytical Skills
3 10 (1.95%) Video Conferencing
4 9 (1.75%) iPad
4 9 (1.75%) NHS
5 8 (1.56%) Computer Science
5 8 (1.56%) iPhone
6 6 (1.17%) Fat Client
6 6 (1.17%) Thin Client
6 6 (1.17%) Handset
7 4 (0.78%) Client/Server
7 4 (0.78%) PDA
8 3 (0.58%) Mathematics
8 3 (0.58%) Enterprise Software
9 2 (0.39%) Mobile Computing
9 2 (0.39%) CMDB
9 2 (0.39%) Clustering
10 1 (0.19%) Smartphone
10 1 (0.19%) Statistics
Operating Systems
1 358 (69.79%) Windows
2 175 (34.11%) Windows 7
3 132 (25.73%) Windows XP
4 88 (17.15%) Windows Server 2008
5 65 (12.67%) Windows Server 2003
6 37 (7.21%) Windows 8
7 24 (4.68%) Windows Server 2012
8 22 (4.29%) Linux
9 21 (4.09%) Windows Vista
10 20 (3.90%) Mac OS X
11 15 (2.92%) Apple iOS
12 11 (2.14%) Mac OS
12 11 (2.14%) Windows 2000
13 9 (1.75%) Android
14 7 (1.36%) CentOS
14 7 (1.36%) UNIX
15 5 (0.97%) VMS
16 4 (0.78%) Windows 2000 Server
16 4 (0.78%) Ubuntu
17 3 (0.58%) Windows Mobile
Processes & Methodologies
1 80 (15.59%) ITIL
2 38 (7.41%) Incident Management
3 22 (4.29%) Service Management
4 16 (3.12%) Service Delivery
5 14 (2.73%) Time Management
6 13 (2.53%) Problem Management
6 13 (2.53%) Project Management
7 12 (2.34%) Change Management
8 11 (2.14%) Migration
9 10 (1.95%) Line Management
10 9 (1.75%) Workflow
10 9 (1.75%) Asset Management
10 9 (1.75%) Document Management
11 7 (1.36%) Configuration Management
12 6 (1.17%) ITSM
12 6 (1.17%) Change Control
12 6 (1.17%) Root Cause Analysis
13 5 (0.97%) Performance Management
13 5 (0.97%) Mentoring
13 5 (0.97%) Information Security
Programming Languages
1 26 (5.07%) SQL
2 6 (1.17%) C
3 4 (0.78%) Java
3 4 (0.78%) Python
3 4 (0.78%) PowerShell
4 3 (0.58%) PL/SQL
5 2 (0.39%) VB.NET
5 2 (0.39%) JavaScript
6 1 (0.19%) T-SQL
6 1 (0.19%) VB
6 1 (0.19%) Shell Script
6 1 (0.19%) PowerHouse
6 1 (0.19%) VB6
6 1 (0.19%) Bash Shell
Qualifications
1 33 (6.43%) Microsoft Certification
2 24 (4.68%) Security Cleared
3 20 (3.90%) MCSE
4 19 (3.70%) SC Cleared
5 17 (3.31%) Degree
6 15 (2.92%) MCP
7 11 (2.14%) MCSA
8 9 (1.75%) MCITP
9 8 (1.56%) ITIL Certification
10 6 (1.17%) A+ Certification
10 6 (1.17%) MCDST
11 4 (0.78%) VMware Certified Professional (VCP)
11 4 (0.78%) CCNA
11 4 (0.78%) Cisco Certification
12 3 (0.58%) MCTS
12 3 (0.58%) DV Cleared
12 3 (0.58%) ITIL Foundation Certificate
13 2 (0.39%) NVQ Level 3
13 2 (0.39%) Citrix Certification
14 1 (0.19%) MCSD
Quality Assurance & Compliance
1 39 (7.60%) SLA
2 3 (0.58%) Sarbanes-Oxley
3 2 (0.39%) ISO/IEC 27001
3 2 (0.39%) ISO 9001
4 1 (0.19%) QA
4 1 (0.19%) COREP
4 1 (0.19%) Basel II
System Software
1 225 (43.86%) Active Directory
2 27 (5.26%) VMware Infrastructure
3 12 (2.34%) Hyper-V
4 7 (1.36%) XenApp
5 4 (0.78%) VMware Server
5 4 (0.78%) Terminal Services
5 4 (0.78%) Xen
6 3 (0.58%) VMware ESX
6 3 (0.58%) XenDesktop
7 2 (0.39%) vSphere
7 2 (0.39%) Forefront TMG
7 2 (0.39%) VMware ESXi
7 2 (0.39%) VMware Workstation
7 2 (0.39%) ISA Server
8 1 (0.19%) Samba
8 1 (0.19%) MetaFrame
8 1 (0.19%) Citrix Presentation Server
8 1 (0.19%) NFS
Systems Management
1 23 (4.48%) SCCM
2 8 (1.56%) Backup Exec
3 7 (1.36%) McAfee ePO
4 4 (0.78%) ARCserve
5 3 (0.58%) WSUS
6 2 (0.39%) Norton AntiVirus
6 2 (0.39%) Symantec Enterprise Vault
6 2 (0.39%) Symantec Endpoint Protection
6 2 (0.39%) SCDPM
7 1 (0.19%) SCOrch
7 1 (0.19%) Puppet
7 1 (0.19%) NetBackup
7 1 (0.19%) OpenView Configuration Management
7 1 (0.19%) Nagios
7 1 (0.19%) SCOM
7 1 (0.19%) SCVMM
Vendors
1 191 (37.23%) Microsoft
2 72 (14.04%) Citrix
3 65 (12.67%) VMware
4 48 (9.36%) Cisco
5 26 (5.07%) Apple
6 17 (3.31%) Lotus
7 15 (2.92%) HP
7 15 (2.92%) Symantec
8 14 (2.73%) Dell
9 9 (1.75%) Remedy
10 7 (1.36%) McAfee
10 7 (1.36%) Oracle
10 7 (1.36%) NetApp
11 6 (1.17%) Capita
12 5 (0.97%) ServiceNow
12 5 (0.97%) Bloomberg
12 5 (0.97%) SAP
12 5 (0.97%) Adobe
13 4 (0.78%) EMC
13 4 (0.78%) Reuters
London
Ashdown IT
Rate: £32 - £35 per hour
Posted: 13 hours ago
Guildford, Surrey
Senitor Associates
Rate: £110 - £150 per day
Posted: 14 hours ago
City, London
Ashdown IT
Rate: £10 - £13 per hour + Benefits
Posted: 15 hours ago
Edinburgh, Midlothian
Eden Scott
Rate: 2 days per week
Posted: Yesterday
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Rate: £110 per day
Posted: Yesterday
City, London
ComputAppoint
Rate: £32000 - £38000 per annum
Posted: Yesterday
London
Information Technology Services
Rate: £140 - 155 per day
Posted: 2 days ago
Guildford, Surrey
Connectus
Rate: £10 - £17.45 per hour
Posted: 4 days ago
Stevenage, Hertfordshire
Marcus Donald People
Rate: £7 to £10 per hour
Posted: 4 days ago
Clackmannanshire
Experis Ltd
Rate: £1 per annum
Posted: 5 days ago
South West
Sanderson
Rate: £210 - £255 per annum
Posted: 6 days ago
London
Certes Computing Ltd
Rate: £300 - £350 per day
Posted: 6 days ago
City, London
Sanderson
Rate: £200 - £215 per day
Posted: 6 days ago
Buckinghamshire
Hays IT - Uk Posting account
Rate: £10.00 - £15.00 per hour
Posted: 7 days ago
Kingston Upon Hull
Hays IT - Uk Posting account
Rate: £13.00 - £17.00 per hour
Posted: 12 days ago
Burton-On-Trent
Progressive Recruitment
Rate: £40000 - £45000 per annum + competitive
Posted: 13 days ago
London
Hays IT - Uk Posting account
Rate: £200.00 - £250.00 per day
Posted: 15 days ago
Peterborough
Real Staffing
Rate: £200 - £250 per day + negotiable
Posted: 17 days ago
City of London
Reed Technology - UK Posting Account
Rate: £33000 - £35000 per annum + benefits
Posted: 19 days ago
Tamworth, Staffordshire
euro car parts
Rate: From £22,000 to £28,000 per annum 6 month contract possibly permanent
Posted: 21 days ago