The table below looks at the statistics for the IT Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
IT Support
Rank 388 353 355
Rank change year-on-year
-35 +2
Contract jobs requiring an IT Support 229 245 239
As % of all contract IT jobs located in the UK 0.42% 0.46% 0.48%
As % of the Job Titles category 0.45% 0.49% 0.52%
Number of daily rates quoted 95 86 65
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£155 £148 £161
Average daily rate % change year-on-year
+5.08% -8.52%
90% offered a daily rate of more than £104 £98 £107
10% offered a daily rate of more than £275 £283 £243
UK excluding London average daily rate £150 £145 £154
% change year-on-year
+3.44% -5.69%
Number of hourly rates quoted 66 91 95
Average hourly rate £14.00 £14.00 £14.00
90% offered a hourly rate of more than £10.50 £10.98 £10.70
10% offered a hourly rate of more than £25.75 £20.00 £23.00
UK excluding London average hourly rate £14.00 £14.00 £13.88
% change year-on-year
- +0.90%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50919 49737 45816
As % of all contract IT jobs located in the UK 92.44% 92.58% 92.60%
Number of daily rates quoted 32112 30451 26557
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1925 1987 2121
Average hourly rate £17.00 £16.50 £18.50
Average hourly rate % change year-on-year
+3.03% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.24 £38.86 £40.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the UK

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support within the UK.

IT Support Daily Rate Trend in the UK

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 2 July 2015.

IT Support Daily Rate Histogram in the UK

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support within the UK.

IT Support Hourly Rate Trend in the UK

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support within the UK over the 3 months to 2 July 2015.

IT Support Hourly Rate Histogram in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 210 £160 -1.53% 161
London +30 83 £160 -8.57% 38
South East -23 53 £175 +4.47% 41
East of England -7 25 £160 -1.53% 17
City of London +11 23 £215 +22.85% 10
Oxfordshire -14 18 £225 - 8
Yorkshire -18 15 £240 +51.18% 14
South West +3 12 £120 -65.21% 9
North West -21 11 £150 +20.00% 20
Scotland +1 10 £140 +14.28% 10
Berkshire +12 9 £145 - 6
West Midlands +1 8 £125 +27.55% 14
North Yorkshire +1 8 £250 +36.98%
Hertfordshire -14 8 £296 +81.84% 3
Cheshire +3 7 £165 +32.00% 6
Surrey +2 7 £170 -47.69% 9
East Sussex -15 7 £133 +15.21% 2
Norfolk +3 6 £110 +12.24% 2
Skipton - 6 - -
Wales +2 5 £110 - 1
Cambridgeshire -6 5 £240 +23.07% 4
Cambridge -7 5 £240 +57.37% 3
Oxford -12 5 £170 - 4
West Sussex -14 5 £205 +105.00% 3
Epsom - 5 - - 1
Somerset +13 4 £105 -
South Wales +3 4 £110 - 1
Lewes -3 4 - - 1
West Yorkshire -8 4 £240 +43.28% 8
Leeds -19 4 £240 +43.28% 4

IT Support
Top 30 Related IT Skills

For the 6 months to 2 July 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 369 (72.35%) Windows
2 258 (50.59%) Active Directory
3 220 (43.14%) Microsoft
4 195 (38.24%) MS Office
5 183 (35.88%) Windows 7
6 116 (22.75%) Windows XP
7 108 (21.18%) MS Exchange
8 100 (19.61%) MS Excel
9 92 (18.04%) Windows Server 2008
10 88 (17.25%) ITIL
11 77 (15.10%) VMware
12 73 (14.31%) Citrix
13 53 (10.39%) DNS
13 53 (10.39%) DHCP
14 52 (10.20%) Windows Server 2012
15 51 (10.00%) Finance
15 51 (10.00%) Windows Server 2003
16 46 (9.02%) SQL
16 46 (9.02%) Windows 8
17 45 (8.82%) LAN
18 43 (8.43%) Exchange Server 2010
18 43 (8.43%) Office 365
18 43 (8.43%) SCCM
19 42 (8.24%) Microsoft Certification
20 41 (8.04%) Cisco
21 40 (7.84%) WAN
21 40 (7.84%) Firewall
21 40 (7.84%) VMware Infrastructure
22 39 (7.65%) TCP/IP
23 38 (7.45%) Blackberry

IT Support
Top Related IT Skills by Category

For the 6 months to 2 July 2015, IT contractor jobs within the UK that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 108 (21.18%) MS Exchange
2 43 (8.43%) Exchange Server 2010
3 33 (6.47%) SharePoint
4 19 (3.73%) Lync
5 18 (3.53%) Exchange Server 2007
5 18 (3.53%) Blackberry Enterprise Server
5 18 (3.53%) IIS
6 14 (2.75%) Exchange Server 2003
7 10 (1.96%) SharePoint 2010
7 10 (1.96%) Exchange Server 2013
8 8 (1.57%) Lotus Domino
9 7 (1.37%) IBM Notes
10 5 (0.98%) CMS
11 3 (0.59%) WorkSite
11 3 (0.59%) SharePoint 2013
12 2 (0.39%) Oracle Coherence
13 1 (0.20%) Drupal
13 1 (0.20%) Office Communications Server
13 1 (0.20%) BizTalk Server
13 1 (0.20%) Apache
Applications
1 195 (38.24%) MS Office
2 100 (19.61%) MS Excel
3 15 (2.94%) MS PowerPoint
4 4 (0.78%) Spreadsheet
5 2 (0.39%) AutoCAD
5 2 (0.39%) MS Visio
6 1 (0.20%) Shockwave
6 1 (0.20%) Quicktime
6 1 (0.20%) MS Project
6 1 (0.20%) Adobe Creative Suite
Business Applications
1 5 (0.98%) Oracle Payables
2 3 (0.59%) Remedy ITSM
2 3 (0.59%) assyst
3 2 (0.39%) CODA-Financials
3 2 (0.39%) Oracle EBS
4 1 (0.20%) SAP CRM
4 1 (0.20%) Cognos TM1
4 1 (0.20%) Dynamics NAV
4 1 (0.20%) Dynamics CRM
Cloud Services
1 43 (8.43%) Office 365
2 6 (1.18%) Amazon AWS
3 5 (0.98%) Microsoft Azure
4 2 (0.39%) Google Apps
5 1 (0.20%) Google Analytics
5 1 (0.20%) Yammer
5 1 (0.20%) Symantec.cloud
5 1 (0.20%) Azure Active Directory
Communications & Networking
1 53 (10.39%) DHCP
1 53 (10.39%) DNS
2 45 (8.82%) LAN
3 40 (7.84%) WAN
3 40 (7.84%) Firewall
4 39 (7.65%) TCP/IP
5 31 (6.08%) SAN
6 24 (4.71%) VPN
6 24 (4.71%) Wireless
7 23 (4.51%) VoIP
8 20 (3.92%) Internet
9 11 (2.16%) VLAN
10 10 (1.96%) Wi-Fi
11 9 (1.76%) IP Telephony
11 9 (1.76%) Broadband
12 7 (1.37%) Network Security
13 6 (1.18%) iSCSI
13 6 (1.18%) NAS
14 5 (0.98%) Intranet
14 5 (0.98%) Cisco IOS
Database & Business Intelligence
1 20 (3.92%) SQL Server
2 3 (0.59%) SQL Server 2008
3 2 (0.39%) SQL Server 2012
3 2 (0.39%) MySQL
3 2 (0.39%) SQL Server 2005
4 1 (0.20%) DB2
4 1 (0.20%) Hadoop
Development Applications
1 1 (0.20%) Yeoman
General
1 51 (10.00%) Finance
2 22 (4.31%) Telecoms
3 17 (3.33%) Legal
4 13 (2.55%) Law
5 11 (2.16%) Retail
6 10 (1.96%) Manufacturing
7 8 (1.57%) Banking
8 7 (1.37%) Pharmaceutical
9 5 (0.98%) French Language
10 4 (0.78%) Marketing
10 4 (0.78%) Spanish Language
10 4 (0.78%) Investment Banking
11 2 (0.39%) Multimedia
11 2 (0.39%) Back Office
11 2 (0.39%) Advertising
11 2 (0.39%) Publishing
11 2 (0.39%) Russian Language
11 2 (0.39%) Korean Language
11 2 (0.39%) German Language
12 1 (0.20%) Italian Language
Libraries, Frameworks & Software Standards
1 6 (1.18%) Web Services
2 5 (0.98%) HTML
3 4 (0.78%) CSS
3 4 (0.78%) XML
4 3 (0.59%) ODBC
4 3 (0.59%) .NET
4 3 (0.59%) Application Packaging
5 2 (0.39%) jQuery
5 2 (0.39%) Oracle Fusion
5 2 (0.39%) XHTML
5 2 (0.39%) Middleware
6 1 (0.20%) JSP
6 1 (0.20%) Flash
Miscellaneous
1 38 (7.45%) Blackberry
2 22 (4.31%) Analytical Skills
3 18 (3.53%) NHS
4 17 (3.33%) iPhone
5 14 (2.75%) Video Conferencing
5 14 (2.75%) Data Centre
6 12 (2.35%) Management Information System
7 9 (1.76%) iPad
8 7 (1.37%) Hedge funds
8 7 (1.37%) Replication
9 6 (1.18%) Clustering
9 6 (1.18%) Smartphone
10 4 (0.78%) Computer Science
10 4 (0.78%) FMCG
11 3 (0.59%) Wiki
11 3 (0.59%) Fat Client
11 3 (0.59%) Thin Client
11 3 (0.59%) BYOD
12 2 (0.39%) Mobile App
12 2 (0.39%) EMC VNXe
Operating Systems
1 369 (72.35%) Windows
2 183 (35.88%) Windows 7
3 116 (22.75%) Windows XP
4 92 (18.04%) Windows Server 2008
5 52 (10.20%) Windows Server 2012
6 51 (10.00%) Windows Server 2003
7 46 (9.02%) Windows 8
8 20 (3.92%) Mac OS X
8 20 (3.92%) Android
9 15 (2.94%) Apple iOS
10 14 (2.75%) Windows Vista
10 14 (2.75%) Linux
11 6 (1.18%) Ubuntu
11 6 (1.18%) CentOS
11 6 (1.18%) Mac OS
12 4 (0.78%) UNIX
12 4 (0.78%) VMS
12 4 (0.78%) OpenVMS
13 3 (0.59%) Windows Mobile
13 3 (0.59%) Windows Phone
Processes & Methodologies
1 88 (17.25%) ITIL
2 31 (6.08%) Incident Management
3 21 (4.12%) Service Management
4 17 (3.33%) Change Management
5 15 (2.94%) Migration
6 14 (2.75%) Service Delivery
6 14 (2.75%) Time Management
7 13 (2.55%) ITSM
8 11 (2.16%) Project Management
9 10 (1.96%) Disaster Recovery
9 10 (1.96%) Information Security
10 9 (1.76%) Problem Management
11 8 (1.57%) Asset Management
12 7 (1.37%) Information Security Management
12 7 (1.37%) Security Management
12 7 (1.37%) Configuration Management
12 7 (1.37%) Change Control
13 6 (1.18%) Continuous Improvement
13 6 (1.18%) Infrastructure Management
13 6 (1.18%) Mobile Device Management
Programming Languages
1 46 (9.02%) SQL
2 15 (2.94%) PowerShell
3 6 (1.18%) VBScript
4 5 (0.98%) JavaScript
5 3 (0.59%) Perl
5 3 (0.59%) PHP
5 3 (0.59%) VB
5 3 (0.59%) VBA
6 2 (0.39%) C
6 2 (0.39%) Shell Script
7 1 (0.20%) C++
7 1 (0.20%) Java
7 1 (0.20%) Python
7 1 (0.20%) VB.NET
7 1 (0.20%) PL/SQL
Qualifications
1 42 (8.24%) Microsoft Certification
2 34 (6.67%) MCSE
3 28 (5.49%) Security Cleared
4 24 (4.71%) Degree
5 22 (4.31%) SC Cleared
6 16 (3.14%) MCP
7 12 (2.35%) MCITP
8 10 (1.96%) ITIL Certification
9 7 (1.37%) MCSA
10 6 (1.18%) DV Cleared
11 5 (0.98%) CCNA
11 5 (0.98%) Cisco Certification
12 4 (0.78%) A+ Certification
13 3 (0.59%) VMware Certified Professional (VCP)
13 3 (0.59%) PRINCE2 Practitioner
13 3 (0.59%) CCA
13 3 (0.59%) Citrix Certification
13 3 (0.59%) CCEA
13 3 (0.59%) CCNP
14 2 (0.39%) MOS
Quality Assurance & Compliance
1 35 (6.86%) SLA
2 7 (1.37%) ISO/IEC 27001
3 4 (0.78%) ISO 9001
4 3 (0.59%) GxP
5 2 (0.39%) QA
5 2 (0.39%) Data Quality
System Software
1 258 (50.59%) Active Directory
2 40 (7.84%) VMware Infrastructure
3 22 (4.31%) Hyper-V
4 15 (2.94%) XenApp
5 14 (2.75%) vSphere
6 6 (1.18%) XenDesktop
6 6 (1.18%) VMware ESX
7 5 (0.98%) VMware Server
8 4 (0.78%) Citrix Presentation Server
8 4 (0.78%) Terminal Services
9 3 (0.59%) VMware Workstation
10 2 (0.39%) VMware ESXi
11 1 (0.20%) HDFS
11 1 (0.20%) BitLocker
11 1 (0.20%) Xen
11 1 (0.20%) NFS
11 1 (0.20%) ISA Server
11 1 (0.20%) Samba
Systems Management
1 43 (8.43%) SCCM
2 11 (2.16%) AirWatch
3 6 (1.18%) WSUS
4 5 (0.98%) Backup Exec
4 5 (0.98%) SCOM
5 3 (0.59%) SAP Afaria
6 2 (0.39%) ITRS Geneos
7 1 (0.20%) Nagios
7 1 (0.20%) Zenoss
7 1 (0.20%) McAfee ePO
7 1 (0.20%) Windows Intune
7 1 (0.20%) Symantec Endpoint Protection
Vendors
1 220 (43.14%) Microsoft
2 77 (15.10%) VMware
3 73 (14.31%) Citrix
4 41 (8.04%) Cisco
5 37 (7.25%) HP
6 22 (4.31%) Dell
7 19 (3.73%) Oracle
7 19 (3.73%) Apple
8 16 (3.14%) Remedy
9 13 (2.55%) LANDesk
10 9 (1.76%) McAfee
10 9 (1.76%) Lotus
11 8 (1.57%) Symantec
12 7 (1.37%) Mitel
12 7 (1.37%) CommVault
13 6 (1.18%) NetApp
13 6 (1.18%) Splunk
14 5 (0.98%) Wyse
14 5 (0.98%) Avaya
15 4 (0.78%) EMC
Great Yarmouth, Norfolk
Rullion IT Plus
Rate: £120 - £200 per day
Posted: 3 days ago
Glasgow, Lanarkshire
Harvey Nash plc
Rate: £100 - £110 per day
Posted: 3 days ago
City, London
Hudson IT
Rate: Day Rate Negotiable
Posted: 3 days ago
Feltham
Hays IT - Uk Posting account
Rate: £16.00 per hour
Posted: 8 days ago
Reading
Hays IT - Uk Posting account
Rate: £10.50 - £12.50 per hour
Posted: 9 days ago
Runcorn
Hays IT - Uk Posting account
Rate: £12.50 per hour
Posted: 9 days ago
Oxford
Hays IT - Uk Posting account
Rate: £10.50 - £13.50 per hour
Posted: 9 days ago
Hertfordshire
Lawrence Harvey
Rate: £28000.00 - £32000 per annum
Posted: 10 days ago
Welwyn Garden City
Hays IT - Uk Posting account
Rate: £32000.00 per annum
Posted: 13 days ago
Cambridge
Interquest - IQ Tech
Rate: £22000 - £26000 per annum
Posted: 15 days ago
Cambridge
Interquest - IQ Telecom
Rate: £140 - £145 per day
Posted: 24 days ago