The table below looks at the statistics for the Service Management Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Management Analyst
Rank 598 576 552
Rank change year-on-year
-22 -24
Contract jobs requiring a Service Management Analyst 21 25 27
As % of all contract IT jobs located in the UK 0.041% 0.049% 0.056%
As % of the Job Titles category 0.043% 0.052% 0.059%
Number of daily rates quoted 16 23 15
Average daily rate £338 £425 £300
Average daily rate % change year-on-year
-20.58% +41.66%
90% offered a daily rate of more than £207 £361 £238
10% offered a daily rate of more than £418 £475 £475
UK excluding London average daily rate £375 £363 £250
% change year-on-year
+3.44% +45.00%
Number of hourly rates quoted 0 1 1
Average hourly rate - £16.00 £27.50
Average hourly rate % change year-on-year
- -41.81%
UK excluding London average hourly rate - £16.00 £27.50
% change year-on-year
- -41.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48576 47854 45775
As % of all contract IT jobs located in the UK 94.45% 94.46% 94.25%
Number of daily rates quoted 31231 29881 27104
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £257 £240 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1759 1870 2013
Average hourly rate £17.50 £16.72 £17.50
Average hourly rate % change year-on-year
+4.66% -4.45%
90% offered a hourly rate of more than £11.00 £10.96 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Management Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Management Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Management Analyst Jobs Demand Trend in the UK

Service Management Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management Analyst within the UK.

Service Management Analyst Daily Rate Trend in the UK

Service Management Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management Analyst within the UK over the 3 months to 5 February 2016.

Service Management Analyst Daily Rate Histogram in the UK

Service Management Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management Analyst within the UK.

Service Management Analyst Hourly Rate Trend in the UK

Service Management Analyst
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management Analyst within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 20 £338 -20.58% 2
London -5 12 £298 -32.38%
East of England +3 6 £383 -15.00%
Hertfordshire +8 3 £390 -13.33%
Bromley - 3 £275 -
Chessington - 3 £195 -
Cambridgeshire +9 2 £375 +7.14%
Essex - 2 £388 -
Cambridge - 2 £375 -
Hampshire +5 1 £300 -20.00%
South East +1 1 £300 -28.35%
South West -2 1 - -
Gloucestershire - 1 - -
Chelmsford - 1 £425 -

Service Management Analyst
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited Service Management Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Management Analyst in their job title.

1 31 (91.18%) Service Management
2 30 (88.24%) ITIL
3 11 (32.35%) ITSM
4 8 (23.53%) Service Delivery
4 8 (23.53%) ITIL Certification
4 8 (23.53%) Finance
5 7 (20.59%) ServiceNow
6 6 (17.65%) ITIL V3
6 6 (17.65%) Asset Management
6 6 (17.65%) Problem Management
6 6 (17.65%) SLA
6 6 (17.65%) Change Management
7 5 (14.71%) Management Information System
7 5 (14.71%) Incident Management
7 5 (14.71%) Stakeholder Management
8 3 (8.82%) Remedy
8 3 (8.82%) Project Management
8 3 (8.82%) Microsoft
8 3 (8.82%) MS Office
8 3 (8.82%) Workflow
8 3 (8.82%) Security Cleared
8 3 (8.82%) Test Scripting
9 2 (5.88%) MS PowerPoint
9 2 (5.88%) FrontRange
9 2 (5.88%) Performance Management
9 2 (5.88%) Windows 7
9 2 (5.88%) Exchange Server 2010
9 2 (5.88%) Trend Analysis
9 2 (5.88%) Critical Success Factor
9 2 (5.88%) ITIL Foundation Certificate

Service Management Analyst
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited Service Management Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Management Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.88%) Exchange Server 2010
1 2 (5.88%) MS Exchange
2 1 (2.94%) Office Communications Server
Applications
1 3 (8.82%) MS Office
2 2 (5.88%) MS Excel
2 2 (5.88%) MS PowerPoint
3 1 (2.94%) MS Visio
Business Applications
1 2 (5.88%) Remedy ITSM
Communications & Networking
1 2 (5.88%) Intranet
2 1 (2.94%) DHCP
2 1 (2.94%) DNS
2 1 (2.94%) Firewall
2 1 (2.94%) LAN
2 1 (2.94%) Skype
2 1 (2.94%) Softphone
2 1 (2.94%) WAN
2 1 (2.94%) Wireless
2 1 (2.94%) WLAN
General
1 8 (23.53%) Finance
2 2 (5.88%) Telecoms
3 1 (2.94%) Banking
3 1 (2.94%) Retail
Libraries, Frameworks & Software Standards
1 1 (2.94%) Web Services
1 1 (2.94%) XML
Miscellaneous
1 5 (14.71%) Management Information System
2 1 (2.94%) Computer Science
2 1 (2.94%) Video Conferencing
Operating Systems
1 2 (5.88%) Windows
1 2 (5.88%) Windows 7
Processes & Methodologies
1 31 (91.18%) Service Management
2 30 (88.24%) ITIL
3 11 (32.35%) ITSM
4 8 (23.53%) Service Delivery
5 6 (17.65%) Asset Management
5 6 (17.65%) Change Management
5 6 (17.65%) ITIL V3
5 6 (17.65%) Problem Management
6 5 (14.71%) Incident Management
6 5 (14.71%) Stakeholder Management
7 3 (8.82%) Project Management
7 3 (8.82%) Test Scripting
7 3 (8.82%) Workflow
8 2 (5.88%) Critical Success Factor
8 2 (5.88%) Performance Management
8 2 (5.88%) PRINCE2
8 2 (5.88%) Trend Analysis
9 1 (2.94%) BCP
9 1 (2.94%) CMMI
9 1 (2.94%) Data Modelling
Programming Languages
1 1 (2.94%) VBA
Qualifications
1 8 (23.53%) ITIL Certification
2 3 (8.82%) Security Cleared
3 2 (5.88%) ITIL Foundation Certificate
4 1 (2.94%) Degree
4 1 (2.94%) ISTQB
4 1 (2.94%) SC Cleared
Quality Assurance & Compliance
1 6 (17.65%) SLA
2 1 (2.94%) COBIT
2 1 (2.94%) QA
Vendors
1 7 (20.59%) ServiceNow
2 3 (8.82%) Microsoft
2 3 (8.82%) Remedy
3 2 (5.88%) FrontRange
4 1 (2.94%) BMC
4 1 (2.94%) SmartStream