The table below looks at the statistics for the Service Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Support Manager in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 590 558 557
Rank change year-on-year
-32 -1
Contract jobs requiring a Service Support Manager 2 12 4
As % of all contract IT jobs located in the UK 0.004% 0.023% 0.008%
As % of the Job Titles category 0.004% 0.025% 0.009%
Number of daily rates quoted 1 10 2
Average daily rate
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£375 £110 £400
Average daily rate % change year-on-year
+240.90% -72.50%
UK excluding London average daily rate £375 £110 -
% change year-on-year
+240.90% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49935 47333 45284
As % of all contract IT jobs located in the UK 92.07% 92.46% 92.92%
Number of daily rates quoted 31866 28484 25556
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2011 2083 2584
Average hourly rate £16.00 £17.50 £19.00
Average hourly rate % change year-on-year
-8.57% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.77 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Support Manager within the UK.

Service Support Manager Daily Rate Trend in the UK

Service Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Support Manager within the UK.

Service Support Manager Hourly Rate Trend in the UK

Service Support Manager
Top 21 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West -10 1 £375 - 1
England -39 1 £375 +240.90% 2
East of England - - - -
South East - - - - 1
South Wales - - - -
Wales - - - -
Ipswich - - - -
Liverpool - - - -
London - - - -
Newport - - - -
Northampton - - - -
Oxford - - - - 1
Peterborough - - - -
Cambridgeshire - - - -
Cheshire - - - - 1
Northamptonshire - - - -
Oxfordshire - - - - 1
Suffolk - - - -
City of London - - - -
East Midlands - - - -
Merseyside - - - -

Service Support Manager
Top 20 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title.

1 7 (77.78%) Service Delivery
2 5 (55.56%) ITIL
3 4 (44.44%) Service Management
4 3 (33.33%) Agile Software Development
4 3 (33.33%) SLA
4 3 (33.33%) ITIL Certification
4 3 (33.33%) Change Management
5 2 (22.22%) Business Continuity
5 2 (22.22%) Disaster Recovery
5 2 (22.22%) Waterfall
5 2 (22.22%) Line Management
5 2 (22.22%) Root Cause Analysis
6 1 (11.11%) ITIL V3
6 1 (11.11%) Incident Management
6 1 (11.11%) Data Protection Act
6 1 (11.11%) Problem Management
6 1 (11.11%) Data Protection
6 1 (11.11%) Capacity Planning
6 1 (11.11%) Workflow
6 1 (11.11%) Project Management

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Miscellaneous
1 1 (11.11%) Data Protection Act
Processes & Methodologies
1 7 (77.78%) Service Delivery
2 5 (55.56%) ITIL
3 4 (44.44%) Service Management
4 3 (33.33%) Change Management
4 3 (33.33%) Agile Software Development
5 2 (22.22%) Waterfall
5 2 (22.22%) Root Cause Analysis
5 2 (22.22%) Line Management
5 2 (22.22%) Disaster Recovery
5 2 (22.22%) Business Continuity
6 1 (11.11%) Project Management
6 1 (11.11%) Workflow
6 1 (11.11%) ITIL V3
6 1 (11.11%) Incident Management
6 1 (11.11%) Problem Management
6 1 (11.11%) Data Protection
6 1 (11.11%) Capacity Planning
Qualifications
1 3 (33.33%) ITIL Certification
Quality Assurance & Compliance
1 3 (33.33%) SLA