The table below looks at the statistics for the Service Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Support Manager in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 607 586 565
Rank change year-on-year
-21 -21
Contract jobs requiring a Service Support Manager 19 26 23
As % of all contract IT jobs located in the UK 0.037% 0.050% 0.046%
As % of the Job Titles category 0.039% 0.053% 0.049%
Number of daily rates quoted 16 15 16
Average daily rate £419 £475 £110
Average daily rate % change year-on-year
-11.84% +331.81%
UK excluding London average daily rate £413 £375 £110
% change year-on-year
+10.00% +240.90%
Number of hourly rates quoted 0 6 0
Average hourly rate - £25.00 -
UK excluding London average hourly rate - £25.00 -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48618 48918 46871
As % of all contract IT jobs located in the UK 94.51% 94.46% 94.26%
Number of daily rates quoted 31219 30411 27715
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1735 1925 2068
Average hourly rate £17.50 £16.84 £17.50
Average hourly rate % change year-on-year
+3.95% -3.80%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Support Manager within the UK.

Service Support Manager Daily Rate Trend in the UK

Service Support Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Support Manager within the UK over the 3 months to 12 February 2016.

Service Support Manager Daily Rate Histogram in the UK

Service Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Support Manager within the UK.

Service Support Manager Hourly Rate Trend in the UK

Service Support Manager
Top 19 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 18 £425 -10.52% 8
London 0 10 £438 -7.89% 4
South East +18 5 £419 +11.66%
Buckinghamshire - 3 £418 -
Milton Keynes - 3 £418 -
East Midlands -13 2 £338 - 1
City of London +35 1 £250 - 2
Oxfordshire +2 1 £425 +13.33%
East of England +2 1 £500 - 1
Scotland -4 1 £350 -
West Midlands - 1 - - 2
Leicestershire - 1 - -
Slough - 1 £413 -
Bedfordshire - 1 £500 -
Berkshire - 1 £413 -
Luton - 1 £500 -
Birmingham - 1 - -
Glasgow - 1 £350 -
Leicester - 1 - -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 12 February 2016, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title.

1 26 (65.00%) ITIL
2 16 (40.00%) Service Delivery
3 13 (32.50%) Service Management
4 9 (22.50%) Finance
4 9 (22.50%) SLA
4 9 (22.50%) Problem Management
4 9 (22.50%) Continuous Improvement
5 7 (17.50%) Microsoft
5 7 (17.50%) MS Office
5 7 (17.50%) MS Excel
5 7 (17.50%) SharePoint
6 6 (15.00%) Change Management
6 6 (15.00%) Analytical Skills
7 5 (12.50%) Change Control
7 5 (12.50%) ITIL V3
7 5 (12.50%) Workflow
7 5 (12.50%) ITIL Certification
8 4 (10.00%) Windows
8 4 (10.00%) SAP
8 4 (10.00%) Spreadsheet
8 4 (10.00%) SCCM
8 4 (10.00%) Skype for Business
8 4 (10.00%) Security Cleared
9 3 (7.50%) People Management
9 3 (7.50%) Operations Management
9 3 (7.50%) Cost-Benefit Analysis
9 3 (7.50%) Lean Six Sigma
9 3 (7.50%) Oracle
9 3 (7.50%) ERP
9 3 (7.50%) Six Sigma

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 12 February 2016, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (17.50%) SharePoint
2 4 (10.00%) Skype for Business
3 3 (7.50%) Oracle Workflow
4 2 (5.00%) Documentum
4 2 (5.00%) WebSphere
5 1 (2.50%) MS Exchange
Applications
1 7 (17.50%) MS Excel
1 7 (17.50%) MS Office
2 4 (10.00%) Spreadsheet
3 2 (5.00%) MS PowerPoint
Business Applications
1 1 (2.50%) SAP MM
1 1 (2.50%) SAP PM
1 1 (2.50%) SAP PP
1 1 (2.50%) SAP SD
Cloud Services
1 1 (2.50%) Office 365
Communications & Networking
1 2 (5.00%) ATM
2 1 (2.50%) Remote Desktop
2 1 (2.50%) TCP/IP
Database & Business Intelligence
1 2 (5.00%) EDRMS
1 2 (5.00%) SQL Server
Development Applications
1 2 (5.00%) Eclipse
2 1 (2.50%) JIRA
General
1 9 (22.50%) Finance
2 2 (5.00%) Banking
2 2 (5.00%) Law
2 2 (5.00%) Spanish Language
2 2 (5.00%) Telecoms
3 1 (2.50%) Advertising
3 1 (2.50%) Legal
3 1 (2.50%) Local Government
3 1 (2.50%) Publishing
Libraries, Frameworks & Software Standards
1 2 (5.00%) Middleware
Miscellaneous
1 6 (15.00%) Analytical Skills
2 2 (5.00%) Mainframe
2 2 (5.00%) Management Information System
3 1 (2.50%) Client/Server
3 1 (2.50%) Data Centre
3 1 (2.50%) NHS
3 1 (2.50%) PDA
Operating Systems
1 4 (10.00%) Windows
2 2 (5.00%) Windows 7
3 1 (2.50%) Mac OS X
3 1 (2.50%) Windows 8
3 1 (2.50%) Windows XP
Processes & Methodologies
1 26 (65.00%) ITIL
2 16 (40.00%) Service Delivery
3 13 (32.50%) Service Management
4 9 (22.50%) Continuous Improvement
4 9 (22.50%) Problem Management
5 6 (15.00%) Change Management
6 5 (12.50%) Change Control
6 5 (12.50%) ITIL V3
6 5 (12.50%) Workflow
7 3 (7.50%) Cost-Benefit Analysis
7 3 (7.50%) E-Procurement
7 3 (7.50%) ERP
7 3 (7.50%) ITSM
7 3 (7.50%) Lean Six Sigma
7 3 (7.50%) Migration
7 3 (7.50%) Operations Management
7 3 (7.50%) People Management
7 3 (7.50%) Six Sigma
8 2 (5.00%) Incident Management
8 2 (5.00%) Supplier Management
Programming Languages
1 2 (5.00%) COBOL
1 2 (5.00%) PowerShell
1 2 (5.00%) VBA
Qualifications
1 5 (12.50%) ITIL Certification
2 4 (10.00%) Security Cleared
3 2 (5.00%) DV Cleared
3 2 (5.00%) SC Cleared
Quality Assurance & Compliance
1 9 (22.50%) SLA
2 1 (2.50%) QA
System Software
1 1 (2.50%) Active Directory
Systems Management
1 4 (10.00%) SCCM
2 2 (5.00%) SCSM
Vendors
1 7 (17.50%) Microsoft
2 4 (10.00%) SAP
3 3 (7.50%) JD Edwards
3 3 (7.50%) Oracle
4 2 (5.00%) Pega
5 1 (2.50%) Cisco
5 1 (2.50%) HP
5 1 (2.50%) MuleSoft
5 1 (2.50%) NetApp
5 1 (2.50%) Remedy
5 1 (2.50%) TIBCO
5 1 (2.50%) VMware
Hertfordshire
JM
Rate: £450 - £500 per day
Posted: Yesterday
City, London
Nigel Frank International Ltd
Rate: £400 - £425 per day
Posted: Yesterday
East Midlands
Hays Specialist Recruitment Ltd
Rate: £300.00 - £375.00 per day
Posted: 21 days ago