The table below looks at the statistics for the Service Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Support Manager in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 589 579 592
Rank change year-on-year
-10 +13
Contract jobs requiring a Service Support Manager 7 3 4
As % of all contract IT jobs located in the UK 0.012% 0.006% 0.007%
As % of the Job Titles category 0.014% 0.006% 0.007%
Number of daily rates quoted 4 1 4
Average daily rate
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£358 £450 £250
Average daily rate % change year-on-year
-20.55% +80.00%
90% offered a daily rate of more than £280 £450 £190
10% offered a daily rate of more than £583 £450 £293
UK excluding London average daily rate £358 £450 £250
% change year-on-year
-20.55% +80.00%
Number of hourly rates quoted 0 1 0
Average hourly rate - £195.00 -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51582 48912 54385
As % of all contract IT jobs located in the UK 91.02% 92.74% 92.89%
Number of daily rates quoted 31504 29191 30441
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 2019 2115 2659
Average hourly rate £17.00 £17.00 £18.47
Average hourly rate % change year-on-year
- -7.95%
90% offered a hourly rate of more than £10.50 £11.00 £11.48
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Support Manager within the UK.

Service Support Manager Daily Rate Trend in the UK

Service Support Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Support Manager within the UK over the 3 months to 17 September 2014.

Service Support Manager Daily Rate Histogram in the UK

Service Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Support Manager within the UK.

Service Support Manager Hourly Rate Trend in the UK

Service Support Manager
Top 24 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 7 £358 -20.55% 3
South East 0 3 £350 -22.22%
Bedfordshire - 3 £650 -
East of England - 3 £650 -
Luton - 2 £650 -
Southampton - 1 £275 -
Hampshire - 1 £275 -
Nottinghamshire - - - -
Surrey - - - -
Wiltshire - - - -
City of London - - - -
East Midlands - - - -
North West - - - -
South Wales - - - - 1
South West - - - -
Wales - - - - 1
West Midlands - - - -
Swindon - - - -
Cambridgeshire - - - -
Manchester - - - -
Nottingham - - - -
Birmingham - - - -
Cardiff - - - -
London - - - - 3

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title.

1 10 (55.56%) ITIL
2 9 (50.00%) Service Delivery
3 6 (33.33%) Service Management
4 4 (22.22%) SLA
5 3 (16.67%) Microsoft
5 3 (16.67%) Change Management
5 3 (16.67%) Disaster Recovery
5 3 (16.67%) Incident Management
5 3 (16.67%) Problem Management
5 3 (16.67%) Line Management
6 2 (11.11%) Data Protection Act
6 2 (11.11%) Waterfall
6 2 (11.11%) Root Cause Analysis
6 2 (11.11%) Windows 8
6 2 (11.11%) SCCM
6 2 (11.11%) Video Conferencing
6 2 (11.11%) Data Protection
6 2 (11.11%) Business Continuity
6 2 (11.11%) Agile Software Development
6 2 (11.11%) MS Exchange
6 2 (11.11%) Active Directory
6 2 (11.11%) ITIL Certification
6 2 (11.11%) NHS
6 2 (11.11%) Windows
7 1 (5.56%) MS Excel
7 1 (5.56%) ABAP
7 1 (5.56%) SAP
7 1 (5.56%) NetWeaver
7 1 (5.56%) Business Intelligence
7 1 (5.56%) Management Information System

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (11.11%) MS Exchange
2 1 (5.56%) NetWeaver
Applications
1 1 (5.56%) MS Excel
Business Applications
1 1 (5.56%) SAP PM
General
1 1 (5.56%) Back Office
1 1 (5.56%) Finance
1 1 (5.56%) French Language
Miscellaneous
1 2 (11.11%) Data Protection Act
1 2 (11.11%) Video Conferencing
1 2 (11.11%) NHS
2 1 (5.56%) Management Information System
2 1 (5.56%) Analytical Skills
Operating Systems
1 2 (11.11%) Windows 8
1 2 (11.11%) Windows
Processes & Methodologies
1 10 (55.56%) ITIL
2 9 (50.00%) Service Delivery
3 6 (33.33%) Service Management
4 3 (16.67%) Change Management
4 3 (16.67%) Disaster Recovery
4 3 (16.67%) Incident Management
4 3 (16.67%) Problem Management
4 3 (16.67%) Line Management
5 2 (11.11%) Waterfall
5 2 (11.11%) Root Cause Analysis
5 2 (11.11%) Data Protection
5 2 (11.11%) Business Continuity
5 2 (11.11%) Agile Software Development
6 1 (5.56%) Business Intelligence
6 1 (5.56%) Operations Management
6 1 (5.56%) Information Assurance
6 1 (5.56%) SAP Security
6 1 (5.56%) Mentoring
Programming Languages
1 1 (5.56%) ABAP
Qualifications
1 2 (11.11%) ITIL Certification
2 1 (5.56%) Degree
2 1 (5.56%) SC Cleared
2 1 (5.56%) Security Cleared
2 1 (5.56%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (22.22%) SLA
System Software
1 2 (11.11%) Active Directory
Systems Management
1 2 (11.11%) SCCM
Vendors
1 3 (16.67%) Microsoft
2 1 (5.56%) SAP
South East London
Linkpoint Resources
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Posted: 5 days ago