The statistics below represent IT contracts advertised across the UK that had Service Support Manager featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 640 660 625
Rank change year-on-year
+20 -35
Contract jobs requiring a Service Support Manager 12 13 16
As % of all contract IT jobs located in the UK 0.023% 0.022% 0.027%
As % of the Job Titles category 0.024% 0.024% 0.030%
Number of daily rates quoted 12 11 8
Median daily rate £375 £450 £444
Median daily rate % change year-on-year
-16.66% +1.40%
90% offered a daily rate of more than £329 £210 £229
10% offered a daily rate of more than £425 £600 £668
UK excluding London median daily rate £375 £425 £444
% change year-on-year
-11.76% -4.22%
Number of hourly rates quoted 0 0 4
Median hourly rate - - £18.00
UK excluding London median hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50426 54977 54154
As % of all contract IT jobs located in the UK 94.62% 94.99% 92.92%
Number of daily rates quoted 32986 35136 33089
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1704 2093 2157
Median hourly rate £16.50 £17.33 £16.50
Median hourly rate % change year-on-year
-4.78% +5.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £40.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Service Support Manager
Jobs Demand Trend

The demand trend of IT contracts that featured Service Support Manager in the job title.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Support Manager within the UK.

Service Support Manager Daily Rate Trend in the UK

Service Support Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Support Manager within the UK over the 3 months to 30 September 2016.

Service Support Manager Daily Rate Histogram in the UK

Service Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Support Manager within the UK.

Service Support Manager Hourly Rate Trend in the UK

Service Support Manager
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 12 £375 -16.66% 5
London +18 8 £375 -16.66% 1
Croydon - 4 £375 -
South East - 2 £273 -
Bromley - 2 £425 -
West Midlands -29 1 £475 +86.27%
Reading - 1 £220 -
Northampton - 1 £425 -
Northamptonshire - 1 £425 -
Berkshire - 1 £220 -
Surrey - 1 £325 -
Coventry - 1 £475 -
East Midlands - 1 £425 - 1

Service Support Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, Service Support Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Support Manager in the job title.

1 19 (67.86%) ITIL
2 9 (32.14%) Agile Software Development
3 8 (28.57%) Service Management
4 7 (25.00%) SC Cleared
4 7 (25.00%) Security Cleared
5 6 (21.43%) Incident Management
5 6 (21.43%) Finance
5 6 (21.43%) SLA
5 6 (21.43%) Service Design
6 5 (17.86%) Virtual Team Management
6 5 (17.86%) Virtual Team
6 5 (17.86%) Project Management
6 5 (17.86%) Service Delivery
6 5 (17.86%) Problem Management
7 4 (14.29%) Banking
7 4 (14.29%) ITIL Certification
7 4 (14.29%) Telecoms
7 4 (14.29%) IBM
7 4 (14.29%) DevOps
8 3 (10.71%) Line Management
8 3 (10.71%) Stakeholder and Relationship Management
8 3 (10.71%) Microsoft
8 3 (10.71%) Windows
8 3 (10.71%) Stakeholder Management
9 2 (7.14%) IP Telephony
9 2 (7.14%) Cisco IPT
9 2 (7.14%) Windows 7
9 2 (7.14%) MCTS
9 2 (7.14%) MCITP
9 2 (7.14%) Siemens

Service Support Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (3.57%) MS Excel
1 1 (3.57%) MS Office
Communications & Networking
1 2 (7.14%) Cisco IPT
1 2 (7.14%) IP Telephony
General
1 6 (21.43%) Finance
2 4 (14.29%) Banking
2 4 (14.29%) Telecoms
3 1 (3.57%) Advertising
3 1 (3.57%) Law
3 1 (3.57%) Legal
3 1 (3.57%) Manufacturing
3 1 (3.57%) Retail
Miscellaneous
1 5 (17.86%) Virtual Team
2 1 (3.57%) Analytical Skills
2 1 (3.57%) Video Conferencing
Operating Systems
1 3 (10.71%) Windows
2 2 (7.14%) Windows 7
2 2 (7.14%) Windows 8
Processes & Methodologies
1 19 (67.86%) ITIL
2 9 (32.14%) Agile Software Development
3 8 (28.57%) Service Management
4 6 (21.43%) Incident Management
4 6 (21.43%) Service Design
5 5 (17.86%) Problem Management
5 5 (17.86%) Project Management
5 5 (17.86%) Service Delivery
5 5 (17.86%) Virtual Team Management
6 4 (14.29%) DevOps
7 3 (10.71%) Line Management
7 3 (10.71%) Stakeholder and Relationship Management
7 3 (10.71%) Stakeholder Management
8 2 (7.14%) ITSM
8 2 (7.14%) PRINCE2
9 1 (3.57%) Change Management
9 1 (3.57%) ITIL V3
9 1 (3.57%) Practice Management
9 1 (3.57%) Release Management
9 1 (3.57%) Stakeholder Engagement
Qualifications
1 7 (25.00%) SC Cleared
1 7 (25.00%) Security Cleared
2 4 (14.29%) ITIL Certification
3 2 (7.14%) CCNA
3 2 (7.14%) Cisco Certification
3 2 (7.14%) MCITP
3 2 (7.14%) MCP
3 2 (7.14%) MCTS
3 2 (7.14%) Microsoft Certification
3 2 (7.14%) PRINCE2 Certification
4 1 (3.57%) DV Cleared
Quality Assurance & Compliance
1 6 (21.43%) SLA
System Software
1 1 (3.57%) Active Directory
Vendors
1 4 (14.29%) IBM
2 3 (10.71%) Microsoft
3 2 (7.14%) Cisco
3 2 (7.14%) Siemens
4 1 (3.57%) ServiceNow