The table below looks at the statistics for the Service Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Support Manager in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 609 619 604
Rank change year-on-year
+10 -15
Contract jobs requiring a Service Support Manager 31 16 22
As % of all contract IT jobs located in the UK 0.055% 0.029% 0.040%
As % of the Job Titles category 0.058% 0.030% 0.043%
Number of daily rates quoted 23 11 12
Average daily rate £400 £325 £375
Average daily rate % change year-on-year
+23.07% -13.33%
90% offered a daily rate of more than £175 £120 £221
10% offered a daily rate of more than £471 £450 £521
UK excluding London average daily rate £400 £413 £406
% change year-on-year
-3.03% +1.53%
Number of hourly rates quoted 1 2 1
Average hourly rate £34.00 £18.00 £50.00
Average hourly rate % change year-on-year
+88.88% -64.00%
UK excluding London average hourly rate £34.00 - -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53034 52811 51540
As % of all contract IT jobs located in the UK 94.93% 94.73% 94.32%
Number of daily rates quoted 34546 32021 31371
Average daily rate £425 £400 £390
Average daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £243 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1532 2104 2098
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Support Manager within the UK.

Service Support Manager Daily Rate Trend in the UK

Service Support Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Support Manager within the UK over the 3 months to 29 April 2016.

Service Support Manager Daily Rate Histogram in the UK

Service Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Support Manager within the UK.

Service Support Manager Hourly Rate Trend in the UK

Service Support Manager
Top 26 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 29 £400 +79.77% 1
London -6 16 £425 +254.16%
Oxfordshire +10 5 £175 -57.57%
South East -12 5 £175 -57.57%
Croydon - 4 £475 -
West Yorkshire - 3 £375 -
Yorkshire - 3 £375 -
East Midlands - 2 £425 -
Leeds - 2 £363 -
East of England +9 1 £475 -
West Midlands -14 1 £410 - 1
City of London - 1 £325 -
Newcastle upon Tyne - 1 £400 -
Warwickshire - 1 £410 -
North East - 1 £400 -
South West - 1 - -
Northamptonshire - 1 £425 -
Nottinghamshire - 1 - -
Tyne and Wear - 1 £400 -
Northampton - 1 £425 -
Nottingham - 1 - -
Warwick - 1 £410 -
Huddersfield - 1 £375 -
Edinburgh - 1 - - 1
Scotland - 1 - - 1
Hertfordshire - 1 £475 -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title.

1 25 (54.35%) ITIL
2 17 (36.96%) Service Management
3 13 (28.26%) Service Delivery
4 10 (21.74%) Windows
5 9 (19.57%) Security Cleared
6 8 (17.39%) SC Cleared
6 8 (17.39%) Problem Management
6 8 (17.39%) Linux
6 8 (17.39%) Oracle
6 8 (17.39%) Microsoft
6 8 (17.39%) ITIL Certification
7 7 (15.22%) ServiceNow
7 7 (15.22%) SLA
7 7 (15.22%) Finance
8 6 (13.04%) ITSM
9 5 (10.87%) VMware
9 5 (10.87%) Intranet
9 5 (10.87%) SQL
9 5 (10.87%) SharePoint
9 5 (10.87%) Analytical Skills
10 4 (8.70%) Windows Server
10 4 (8.70%) Agile Software Development
10 4 (8.70%) Banking
10 4 (8.70%) Incident Management
10 4 (8.70%) Release Management
10 4 (8.70%) WordPress
10 4 (8.70%) VMware Infrastructure
10 4 (8.70%) Puppet
10 4 (8.70%) Red Hat Enterprise Linux
10 4 (8.70%) Exchange Server 2010

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.87%) SharePoint
2 4 (8.70%) Apache
2 4 (8.70%) Exchange Server 2010
2 4 (8.70%) MS Exchange
2 4 (8.70%) WordPress
3 2 (4.35%) WebSphere
4 1 (2.17%) Skype for Business
Applications
1 1 (2.17%) MS Office
1 1 (2.17%) MS PowerPoint
Communications & Networking
1 5 (10.87%) Intranet
2 2 (4.35%) ATM
3 1 (2.17%) Extranet
Database & Business Intelligence
1 3 (6.52%) SQL Server
Development Applications
1 3 (6.52%) Jenkins
2 2 (4.35%) Eclipse
3 1 (2.17%) JIRA
General
1 7 (15.22%) Finance
2 4 (8.70%) Banking
3 3 (6.52%) Advertising
4 2 (4.35%) Law
4 2 (4.35%) Legal
4 2 (4.35%) Spanish Language
4 2 (4.35%) Telecoms
5 1 (2.17%) Local Government
5 1 (2.17%) Manufacturing
5 1 (2.17%) Publishing
5 1 (2.17%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.35%) Middleware
2 1 (2.17%) Web Services
Miscellaneous
1 5 (10.87%) Analytical Skills
2 2 (4.35%) Mainframe
2 2 (4.35%) NHS
3 1 (2.17%) Client/Server
3 1 (2.17%) Data Centre
3 1 (2.17%) Management Information System
3 1 (2.17%) PDA
Operating Systems
1 10 (21.74%) Windows
2 8 (17.39%) Linux
3 4 (8.70%) Red Hat Enterprise Linux
3 4 (8.70%) Windows Server
4 3 (6.52%) CentOS
4 3 (6.52%) Windows Server 2012
5 2 (4.35%) Windows 7
5 2 (4.35%) Windows 8
Processes & Methodologies
1 25 (54.35%) ITIL
2 17 (36.96%) Service Management
3 13 (28.26%) Service Delivery
4 8 (17.39%) Problem Management
5 6 (13.04%) ITSM
6 4 (8.70%) Agile Software Development
6 4 (8.70%) Disaster Recovery
6 4 (8.70%) Incident Management
6 4 (8.70%) Release Management
7 3 (6.52%) Change Management
7 3 (6.52%) DevOps
7 3 (6.52%) ITIL V3
7 3 (6.52%) Stakeholder Management
8 2 (4.35%) Operations Management
8 2 (4.35%) Project Management
8 2 (4.35%) Scrum
8 2 (4.35%) Service Design
8 2 (4.35%) Supplier Management
9 1 (2.17%) Document Management
9 1 (2.17%) Strategic Planning
Programming Languages
1 5 (10.87%) SQL
2 2 (4.35%) COBOL
Qualifications
1 9 (19.57%) Security Cleared
2 8 (17.39%) ITIL Certification
2 8 (17.39%) SC Cleared
3 3 (6.52%) Microsoft Certification
4 2 (4.35%) MCITP
4 2 (4.35%) MCP
4 2 (4.35%) MCTS
5 1 (2.17%) CCNA
5 1 (2.17%) Cisco Certification
5 1 (2.17%) DV Cleared
5 1 (2.17%) MCSE
5 1 (2.17%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (15.22%) SLA
2 2 (4.35%) Disclosure Scotland
3 1 (2.17%) QA
System Software
1 4 (8.70%) Active Directory
1 4 (8.70%) VMware Infrastructure
Systems Management
1 4 (8.70%) Puppet
2 3 (6.52%) ZABBIX
3 1 (2.17%) SCCM
Vendors
1 8 (17.39%) Microsoft
1 8 (17.39%) Oracle
2 7 (15.22%) ServiceNow
3 5 (10.87%) VMware
4 4 (8.70%) Red Hat
5 2 (4.35%) Cisco
5 2 (4.35%) Pega
6 1 (2.17%) HP
6 1 (2.17%) MuleSoft
6 1 (2.17%) NetApp
6 1 (2.17%) TIBCO