The first table below looks at the demand for the Service Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Support Manager in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 585 567 582
Rank change year-on-year
-18 +15
Contract jobs requiring a Service Support Manager 9 3 2
As % of all contract IT jobs located in the UK 0.016% 0.006% 0.003%
As % of the Job Titles category 0.018% 0.006% 0.004%
Number of daily rates quoted 4 2 2
Average daily rate
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£370 £193 £288
Average daily rate % change year-on-year
+92.20% -33.04%
90% offered a daily rate of more than £315 £185 £278
10% offered a daily rate of more than £583 £201 £298
UK excluding London average daily rate £370 - £288
Number of hourly rates quoted 0 1 0
Average hourly rate - £195.00 -
UK excluding London average hourly rate - - -
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50521 47308 53478
As % of all contract IT jobs located in the UK 92.33% 92.54% 92.55%
Number of daily rates quoted 30608 27726 29859
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £231 £238
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1993 2123 2716
Average hourly rate £16.58 £17.50 £19.00
Average hourly rate % change year-on-year
-5.25% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Support Manager within the UK.

Service Support Manager Daily Rate Trend in the UK

Service Support Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Support Manager within the UK over the 3 months to 31 July 2014.

Service Support Manager Daily Rate Histogram in the UK

Service Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Support Manager within the UK.

Service Support Manager Hourly Rate Trend in the UK

Service Support Manager
Top 23 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 9 £370 +92.20%
South East - 4 £425 -
East of England - 3 £650 -
Bedfordshire - 3 £650 -
South Yorkshire - 2 £315 -
Yorkshire - 2 £315 -
Luton - 2 £650 -
Berkshire - 1 - -
Nottinghamshire - - - -
Surrey - - - -
City of London - - - -
East Midlands - - - -
North West - - - -
Manchester - - - -
Nottingham - - - -
Sheffield - - - -
Birmingham - - - -
Bracknell - - - -
Cardiff - - - - 1
London - - - -
South Wales - - - - 1
Wales - - - - 1
West Midlands - - - -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 31 July 2014, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title.

1 11 (57.89%) ITIL
2 7 (36.84%) Service Delivery
3 5 (26.32%) Service Management
4 4 (21.05%) SLA
4 4 (21.05%) Microsoft
5 3 (15.79%) ITIL Certification
5 3 (15.79%) Windows
5 3 (15.79%) Disaster Recovery
5 3 (15.79%) Root Cause Analysis
6 2 (10.53%) Windows 8
6 2 (10.53%) Waterfall
6 2 (10.53%) Problem Management
6 2 (10.53%) SCCM
6 2 (10.53%) Video Conferencing
6 2 (10.53%) Incident Management
6 2 (10.53%) Change Management
6 2 (10.53%) MS Exchange
6 2 (10.53%) Finance
6 2 (10.53%) Business Continuity
6 2 (10.53%) NHS
6 2 (10.53%) Active Directory
7 1 (5.26%) Microsoft Certification
7 1 (5.26%) NetWeaver
7 1 (5.26%) MS Excel
7 1 (5.26%) Client/Server
7 1 (5.26%) ABAP
7 1 (5.26%) SAP
7 1 (5.26%) Web Services
7 1 (5.26%) XML
7 1 (5.26%) SAP PM

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 31 July 2014, IT contractor jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.53%) MS Exchange
2 1 (5.26%) NetWeaver
Applications
1 1 (5.26%) MS Excel
Business Applications
1 1 (5.26%) SAP PM
General
1 2 (10.53%) Finance
2 1 (5.26%) French Language
2 1 (5.26%) Back Office
Libraries, Frameworks & Software Standards
1 1 (5.26%) Web Services
1 1 (5.26%) XML
1 1 (5.26%) JSON
1 1 (5.26%) REST
Miscellaneous
1 2 (10.53%) NHS
1 2 (10.53%) Video Conferencing
2 1 (5.26%) Visualisation
2 1 (5.26%) Management Information System
2 1 (5.26%) Data Protection Act
2 1 (5.26%) Client/Server
Operating Systems
1 3 (15.79%) Windows
2 2 (10.53%) Windows 8
Processes & Methodologies
1 11 (57.89%) ITIL
2 7 (36.84%) Service Delivery
3 5 (26.32%) Service Management
4 3 (15.79%) Disaster Recovery
4 3 (15.79%) Root Cause Analysis
5 2 (10.53%) Waterfall
5 2 (10.53%) Problem Management
5 2 (10.53%) Business Continuity
5 2 (10.53%) Incident Management
5 2 (10.53%) Change Management
6 1 (5.26%) Business Intelligence
6 1 (5.26%) Operations Management
6 1 (5.26%) Agile Software Development
6 1 (5.26%) Performance Management
6 1 (5.26%) Data Protection
6 1 (5.26%) Information Assurance
6 1 (5.26%) SAP Security
6 1 (5.26%) ITIL V3
6 1 (5.26%) Service Desk Management
6 1 (5.26%) DevOps
Programming Languages
1 1 (5.26%) ABAP
Qualifications
1 3 (15.79%) ITIL Certification
2 1 (5.26%) MCDST
2 1 (5.26%) Degree
2 1 (5.26%) SC Cleared
2 1 (5.26%) Security Cleared
2 1 (5.26%) ITIL Foundation Certificate
2 1 (5.26%) Microsoft Certification
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 2 (10.53%) Active Directory
Systems Management
1 2 (10.53%) SCCM
Vendors
1 4 (21.05%) Microsoft
2 1 (5.26%) SAP