The first table below looks at the demand for the Services Delivery Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Services Delivery Manager in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Delivery Manager
Rank 418 398 496
Rank change year-on-year
-20 +98
Contract jobs requiring a Services Delivery Manager 124 169 90
As % of all contract IT jobs located in the UK 0.268% 0.290% 0.145%
As % of the Job Titles category 0.290% 0.313% 0.156%
Number of daily rates quoted 70 90 50
Average daily rate £400 £425 £400
Average daily rate % change year-on-year
-5.88% +6.25%
90% offered a daily rate of more than £288 £309 £319
10% offered a daily rate of more than £500 £549 £528
UK excluding London average daily rate £373 £370 £338
% change year-on-year
+0.67% +9.62%
Number of hourly rates quoted 1 2 0
Average hourly rate £85.00 £11.00 -
Average hourly rate % change year-on-year
+672.72% -
UK excluding London average hourly rate £85.00 £11.00 -
% change year-on-year
+672.72% -
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
42697 54001 57544
As % of all contract IT jobs located in the UK 92.14% 92.51% 92.72%
Number of daily rates quoted 24521 29759 31287
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2095 2581 2973
Average hourly rate £18.25 £18.50 £20.00
Average hourly rate % change year-on-year
-1.35% -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.88 £40.00 £41.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

Services Delivery Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Services Delivery Manager within the UK as a proportion of the total demand within the Job Titles category.

Services Delivery Manager Jobs Demand Trend

Services Delivery Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Services Delivery Manager within the UK.

Services Delivery Manager Daily Rate Trend

Services Delivery Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Services Delivery Manager within the UK over the 3 months to 23 May 2013.

Services Delivery Manager Daily Rate Histogram

Services Delivery Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Services Delivery Manager within the UK.

Services Delivery Manager Hourly Rate Trend

Services Delivery Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Services Delivery Manager within the UK over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +8 117 £400 -5.88%
London -12 40 £433 -3.88%
South East +30 39 £400 +8.47%
West Midlands +15 13 £338 +8.00%
Berkshire +17 10 £325 -16.12%
City of London +18 9 £419 +11.66%
North West +11 9 £355 +1.28%
Middlesex +18 8 £450 -
Oxfordshire +15 8 £438 -5.40%
Cheshire +6 6 - -
Chester - 6 - -
Solihull - 6 £394 -
North East +17 5 - -
Hampshire +2 5 £370 +15.62%
Newcastle upon Tyne - 5 - -
Tyne and Wear - 5 - -
Birmingham +12 4 £340 -9.33%
East of England +10 4 £328 -22.94%
Yorkshire -4 4 £325 +9.24%
Surrey +18 3 £480 -
Manchester +13 3 £355 -
Oxford +5 3 £400 -5.88%
Essex +4 3 £328 -
West Yorkshire -1 3 £388 +10.71%
East Midlands -3 3 £350 -
Leeds -8 3 £388 +10.71%
Scotland -13 3 £313 -35.06%
Reading +10 2 £306 +11.36%
Buckinghamshire +3 2 £275 -21.42%
Uxbridge +2 2 £470 -0.42%

Services Delivery Manager
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs within the UK that cited Services Delivery Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Services Delivery Manager in their job title.

1 247 (98.80%) Service Delivery
2 170 (68.00%) ITIL
3 76 (30.40%) Service Management
4 57 (22.80%) SLA
5 52 (20.80%) ITIL Certification
6 35 (14.00%) Finance
7 31 (12.40%) Project Management
8 28 (11.20%) Supplier Management
9 27 (10.80%) PRINCE2
10 26 (10.40%) Stakeholder Management
11 25 (10.00%) SAP
12 23 (9.200%) Change Management
12 23 (9.200%) Incident Management
12 23 (9.200%) Problem Management
12 23 (9.200%) ITIL V3
13 20 (8.000%) Telecoms
14 18 (7.200%) Degree
14 18 (7.200%) Security Cleared
15 11 (4.400%) Stakeholder Engagement
16 10 (4.000%) Continuous Improvement
16 10 (4.000%) Release Management
16 10 (4.000%) Disaster Recovery
16 10 (4.000%) Retail
16 10 (4.000%) Windows
16 10 (4.000%) IBM
17 9 (3.600%) Internet
17 9 (3.600%) Broadband
17 9 (3.600%) Management Information System
17 9 (3.600%) DV Cleared
18 8 (3.200%) Process Management

Services Delivery Manager
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs within the UK that cited Services Delivery Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Services Delivery Manager in their job title. Up to 20 skills are shown per category.

Application Development
1 6 (2.400%) Middleware
2 1 (0.400%) LAMP
2 1 (0.400%) XML
2 1 (0.400%) Flash
2 1 (0.400%) WebSphere
Application Platforms
1 3 (1.200%) Lotus Notes
1 3 (1.200%) SAS
2 2 (0.800%) Lync
2 2 (0.800%) SharePoint
2 2 (0.800%) MS Exchange
3 1 (0.400%) WebSphere MQ
3 1 (0.400%) Drupal
3 1 (0.400%) WebSphere Message Broker
3 1 (0.400%) Magento
3 1 (0.400%) Alfresco
3 1 (0.400%) SharePoint Server
Applications
1 4 (1.600%) MS Office
2 3 (1.200%) MS Excel
3 2 (0.800%) MS Visio
4 1 (0.400%) Spreadsheet
4 1 (0.400%) MS PowerPoint
Business Applications
1 5 (2.000%) SAP Oil and Gas
2 3 (1.200%) SAP CO
2 3 (1.200%) SAP FI/CO
2 3 (1.200%) SAP FI
2 3 (1.200%) Oracle EBS R12
3 1 (0.400%) Oracle EBS
3 1 (0.400%) Oracle ERP
3 1 (0.400%) SAP MDM
3 1 (0.400%) SAP SD
3 1 (0.400%) Oracle 11i
Communications & Networking
1 9 (3.600%) Internet
1 9 (3.600%) Broadband
2 6 (2.400%) LAN
3 5 (2.000%) WAN
4 2 (0.800%) Radio Access Network
4 2 (0.800%) SAN
4 2 (0.800%) IP Telephony
5 1 (0.400%) Wi-Fi
5 1 (0.400%) SS7
5 1 (0.400%) HTTP
5 1 (0.400%) ADSL
5 1 (0.400%) VoIP
5 1 (0.400%) Unified Communications
5 1 (0.400%) ADSL2+
Database & Business Intelligence
1 2 (0.800%) Data Warehouse
2 1 (0.400%) BusinessObjects
2 1 (0.400%) SAP BW
Development Applications
1 1 (0.400%) JIRA
General
1 35 (14.00%) Finance
2 20 (8.000%) Telecoms
3 10 (4.000%) Retail
4 7 (2.800%) Banking
5 5 (2.000%) Publishing
5 5 (2.000%) Billing
6 4 (1.600%) Back Office
7 2 (0.800%) Local Government
7 2 (0.800%) Legal
7 2 (0.800%) Aerospace
8 1 (0.400%) Law
8 1 (0.400%) Electronics
8 1 (0.400%) French Language
8 1 (0.400%) Marketing
Miscellaneous
1 9 (3.600%) Management Information System
2 6 (2.400%) NHS
3 3 (1.200%) Blackberry
3 3 (1.200%) SaaS
3 3 (1.200%) Enterprise Software
3 3 (1.200%) FMCG
3 3 (1.200%) Smartphone
4 2 (0.800%) Mobile Payment
4 2 (0.800%) PaaS
4 2 (0.800%) IaaS
4 2 (0.800%) Mainframe
5 1 (0.400%) PACS
5 1 (0.400%) Open Source
5 1 (0.400%) SWIFT
5 1 (0.400%) Cloud Computing
5 1 (0.400%) Smart Meter
5 1 (0.400%) Computer Science
5 1 (0.400%) CMDB
5 1 (0.400%) Data Protection Act
5 1 (0.400%) Credit Risk
Operating Systems
1 10 (4.000%) Windows
2 3 (1.200%) Windows 2000
2 3 (1.200%) Windows XP
2 3 (1.200%) Windows NT
2 3 (1.200%) Windows 8
2 3 (1.200%) Windows 7
2 3 (1.200%) Windows Vista
3 2 (0.800%) Windows Server 2008
3 2 (0.800%) Linux
3 2 (0.800%) UNIX
4 1 (0.400%) Red Hat Enterprise Linux
Processes & Methodologies
1 247 (98.80%) Service Delivery
2 170 (68.00%) ITIL
3 76 (30.40%) Service Management
4 31 (12.40%) Project Management
5 28 (11.20%) Supplier Management
6 27 (10.80%) PRINCE2
7 26 (10.40%) Stakeholder Management
8 23 (9.200%) Change Management
8 23 (9.200%) Incident Management
8 23 (9.200%) Problem Management
8 23 (9.200%) ITIL V3
9 11 (4.400%) Stakeholder Engagement
10 10 (4.000%) Continuous Improvement
10 10 (4.000%) Release Management
10 10 (4.000%) Disaster Recovery
11 8 (3.200%) Process Management
11 8 (3.200%) ITSM
11 8 (3.200%) PRINCE
12 6 (2.400%) Performance Management
12 6 (2.400%) Capacity Management
Programming Languages
1 2 (0.800%) SQL
2 1 (0.400%) C
Qualifications
1 52 (20.80%) ITIL Certification
2 18 (7.200%) Degree
2 18 (7.200%) Security Cleared
3 9 (3.600%) DV Cleared
4 6 (2.400%) SC Cleared
4 6 (2.400%) PRINCE2 Certification
5 3 (1.200%) APMP
6 2 (0.800%) BC Cleared
6 2 (0.800%) PMP
6 2 (0.800%) PMI Certification
7 1 (0.400%) CISM
7 1 (0.400%) CISSP
7 1 (0.400%) Microsoft Certification
7 1 (0.400%) MCSA
7 1 (0.400%) CTC Cleared
7 1 (0.400%) Chartered Engineer
Quality Assurance & Compliance
1 57 (22.80%) SLA
2 3 (1.200%) Sarbanes-Oxley
3 2 (0.800%) COBIT
3 2 (0.800%) ISO 9001
4 1 (0.400%) ISO 9000
4 1 (0.400%) QA
4 1 (0.400%) ISO/IEC 27001
System Software
1 1 (0.400%) Active Directory
1 1 (0.400%) VMware Infrastructure
Systems Management
1 1 (0.400%) Tivoli
1 1 (0.400%) Tivoli Storage Manager
Vendors
1 25 (10.00%) SAP
2 10 (4.000%) IBM
3 7 (2.800%) Cisco
4 6 (2.400%) Microsoft
5 5 (2.000%) Oracle
5 5 (2.000%) Remedy
6 3 (1.200%) Lotus
7 2 (0.800%) Citrix
7 2 (0.800%) VMware
8 1 (0.400%) BT
8 1 (0.400%) Mitel
8 1 (0.400%) Murex
8 1 (0.400%) EMC
8 1 (0.400%) Alcatel-Lucent
8 1 (0.400%) Ericsson
8 1 (0.400%) Siemens
8 1 (0.400%) Red Hat
8 1 (0.400%) Business Objects
8 1 (0.400%) Siebel
8 1 (0.400%) Nokia Siemens Networks
Kingston Upon Thames, Surrey
To be considered for the role you will require - - Experience of Managing Large Internal Teams (End User Computing/Networks/App Support/Infrastructure etc) - Experience designing and implementing ITIL...
ReThink Recruitment
Rate: £450 - £490 per day
Posted: 22 May 2013
South West
Our prestigious client are currently looking for an experienced Service Delivery Manager to join the business on an initial 6 month contract to implement ITIL v3 processes within...
Sanderson
Rate: £300 - £350 per day
Posted: 20 May 2013
City, London
The Role * Service Delivery Management within a Cisco environment * Drive the company's service department to continually better its performance * Senior service management role, assisting with the management...
Energize Recruitment Solutions Ltd
Posted: 20 May 2013
City of London
The Role * Service Delivery Management within a Cisco environment * Drive the company's service department to continually better its performance * Senior service management role, assisting with the management...
Energize Recruitment Solutions Ltd
Posted: 20 May 2013
Surrey
ICT Service Delivery Manager / Chief Technology Officer - Development of New Innovative Cloud Platform - Shared Service - Application Development & Support, Network Infrastructure Transformation... The ICT Service Delivery Manager / Chief Technology...
MAPP Ltd - IT & Business Management Recruitment Specialists
Rate: Up to £500 per day
Posted: 22 May 2013
Surrey
Experience of Transformation & Change Management... A champion of ITIL... Implement a true customer focused Service Delivery team... To implement a consistent approach to service delivery based around the...
MAPP Ltd - IT & Business Management Recruitment Specialists
Rate: Up to £520 per day
Posted: 16 May 2013
Aberdeen, Scotland
IT Service Delivery Managers required on long term contracts for major Oil Service Company in Aberdeen... You will have many years' experience in IT, with a strong understanding...
Cathcart Associates
Rate: £250 - £350 per day
Posted: 2 May 2013