The table below looks at the statistics for the Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Manager in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Support Manager
Rank 520 507 504
Rank change year-on-year
-13 -3
Contract jobs requiring a Support Manager 80 68 82
As % of all contract IT jobs located in the UK 0.14% 0.13% 0.14%
As % of the Job Titles category 0.16% 0.14% 0.15%
Number of daily rates quoted 56 46 42
Average daily rate
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of your Daily Rate
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£403 £393 £400
Average daily rate % change year-on-year
+2.54% -1.87%
90% offered a daily rate of more than £285 £220 £208
10% offered a daily rate of more than £625 £600 £575
UK excluding London average daily rate £380 £357 £325
% change year-on-year
+6.59% +9.69%
Number of hourly rates quoted 3 5 4
Average hourly rate £18.00 £22.50 £26.25
Average hourly rate % change year-on-year
-20.00% -14.28%
UK excluding London average hourly rate - £22.50 £26.25
% change year-on-year
- -14.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51265 49491 54504
As % of all contract IT jobs located in the UK 92.21% 92.73% 92.82%
Number of daily rates quoted 31026 29372 30573
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1968 2145 2690
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Manager Jobs Demand Trend in the UK

Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Manager within the UK.

Support Manager Daily Rate Trend in the UK

Support Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Manager within the UK over the 3 months to 27 August 2014.

Support Manager Daily Rate Histogram in the UK

Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Manager within the UK.

Support Manager Hourly Rate Trend in the UK

Support Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Manager within the UK over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 76 £405 +6.86% 44
London 0 32 £500 +24.22% 17
South East +2 22 £375 +1.35% 10
City of London +24 11 £380 -5.00% 10
Hampshire - 9 £375 - 3
North West -1 8 £375 +57.06% 3
East of England - 8 £544 - 2
Bedfordshire - 5 £650 -
Berkshire - 4 £380 -
East Sussex - 3 £413 -
Southampton - 3 £375 -
Luton - 3 £638 -
Yorkshire +8 2 £303 -15.85% 2
South West -37 2 £396 -0.93% 5
South Yorkshire - 2 £303 -
Brighton - 2 £425 -
Essex - 2 £448 -
Slough - 2 £350 -
Surrey -9 1 £280 -30.00%
Wiltshire -10 1 £388 +69.21% 1
Scotland -23 1 - -
North East - 1 - -
Sheffield - 1 £290 -
Oxfordshire - 1 - - 4
Hertfordshire - 1 £463 - 1
Kent - 1 £350 - 2
Manchester - 1 £300 - 1
Oxford - 1 - - 1
Portsmouth - - - -
Reading - - - -

Support Manager
Top 30 Related IT Skills

For the 6 months to 27 August 2014, IT contractor jobs within the UK that cited Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Manager in their job title.

1 67 (35.83%) ITIL
2 42 (22.46%) Finance
3 31 (16.58%) Windows
3 31 (16.58%) Microsoft
4 28 (14.97%) Change Management
5 27 (14.44%) Service Management
6 26 (13.90%) SLA
7 23 (12.30%) Service Delivery
7 23 (12.30%) Project Management
8 20 (10.70%) Banking
9 18 (9.63%) PRINCE2
10 15 (8.02%) MS Excel
11 14 (7.49%) SAP
11 14 (7.49%) SQL
11 14 (7.49%) Oracle
12 13 (6.95%) Security Cleared
13 12 (6.42%) Client/Server
13 12 (6.42%) Back Office
14 11 (5.88%) Stakeholder Management
14 11 (5.88%) Remedy
14 11 (5.88%) UNIX
14 11 (5.88%) MS Exchange
14 11 (5.88%) Retail
15 10 (5.35%) Incident Management
15 10 (5.35%) QA
15 10 (5.35%) Problem Management
15 10 (5.35%) Performance Management
15 10 (5.35%) Citrix
15 10 (5.35%) Migration
16 9 (4.81%) Business Intelligence

Support Manager
Top Related IT Skills by Category

For the 6 months to 27 August 2014, IT contractor jobs within the UK that cited Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (5.88%) MS Exchange
2 7 (3.74%) SharePoint
3 4 (2.14%) Tomcat
3 4 (2.14%) Lync
4 3 (1.60%) Apache
5 2 (1.07%) NetWeaver
5 2 (1.07%) Exchange Server 2010
6 1 (0.53%) Exchange Server 2013
6 1 (0.53%) LiveLink
6 1 (0.53%) Exchange Server 2007
6 1 (0.53%) IIS
Applications
1 15 (8.02%) MS Excel
2 3 (1.60%) MS Office
3 1 (0.53%) MS Project
3 1 (0.53%) MS Visio
3 1 (0.53%) MS PowerPoint
3 1 (0.53%) InfoPath
Business Applications
1 3 (1.60%) ION MarketView
2 1 (0.53%) Oracle Procure-to-Pay
2 1 (0.53%) Oracle Cash Management
2 1 (0.53%) Agresso
2 1 (0.53%) SAP HR
2 1 (0.53%) SAP PM
2 1 (0.53%) SAP Oil and Gas
2 1 (0.53%) assyst
2 1 (0.53%) Dynamics NAV
2 1 (0.53%) SAP ERP
2 1 (0.53%) Algo Collateral
2 1 (0.53%) Oracle EBS R12
Cloud Services
1 8 (4.28%) PaaS
1 8 (4.28%) IaaS
2 2 (1.07%) SaaS
2 2 (1.07%) Office 365
Communications & Networking
1 2 (1.07%) FTP
2 1 (0.53%) VPN
2 1 (0.53%) DNS
2 1 (0.53%) 3G
2 1 (0.53%) Wi-Fi
2 1 (0.53%) 2G
2 1 (0.53%) LTE
2 1 (0.53%) 4G
2 1 (0.53%) Radio Access Network
2 1 (0.53%) LAN
2 1 (0.53%) VoIP
2 1 (0.53%) WAN
2 1 (0.53%) DHCP
Database & Business Intelligence
1 7 (3.74%) Data Warehouse
2 6 (3.21%) Oracle Database
3 5 (2.67%) SQL Server
4 4 (2.14%) OLAP
4 4 (2.14%) SQL Server Integration Services
4 4 (2.14%) Oracle Database 11g
4 4 (2.14%) SQL Server Analysis Services
5 2 (1.07%) RDBMS
5 2 (1.07%) Oracle Reports
5 2 (1.07%) Relational Database
6 1 (0.53%) DataStage
6 1 (0.53%) EDRMS
6 1 (0.53%) SQL Server Reporting Services
6 1 (0.53%) SQL Server 2008
Development Applications
1 2 (1.07%) Ant
1 2 (1.07%) Dreamweaver
1 2 (1.07%) Maven
1 2 (1.07%) Git (software)
2 1 (0.53%) JIRA
2 1 (0.53%) Toad
General
1 42 (22.46%) Finance
2 20 (10.70%) Banking
3 12 (6.42%) Back Office
4 11 (5.88%) Retail
5 8 (4.28%) Investment Banking
6 6 (3.21%) Telecoms
7 5 (2.67%) Front Office
8 4 (2.14%) Publishing
9 3 (1.60%) Advertising
10 2 (1.07%) Legal
10 2 (1.07%) Manufacturing
11 1 (0.53%) Law
11 1 (0.53%) Financial Institution
11 1 (0.53%) Wholesale Banking
11 1 (0.53%) Marketing
11 1 (0.53%) French Language
11 1 (0.53%) German Language
Libraries, Frameworks & Software Standards
1 4 (2.14%) J2EE
2 3 (1.60%) .NET
3 2 (1.07%) SAP Basis
4 1 (0.53%) Oracle Fusion
Miscellaneous
1 12 (6.42%) Client/Server
2 8 (4.28%) NHS
2 8 (4.28%) Enterprise Software
3 7 (3.74%) Management Information System
3 7 (3.74%) N-Tier
4 6 (3.21%) AS400
4 6 (3.21%) Clustering
4 6 (3.21%) iSeries
5 4 (2.14%) Fixed Income
5 4 (2.14%) Credit Risk
5 4 (2.14%) Foreign Exchange (FX)
6 3 (1.60%) Derivative
7 2 (1.07%) Video Conferencing
7 2 (1.07%) FMCG
7 2 (1.07%) Social Media
8 1 (0.53%) iPad
8 1 (0.53%) Digital Media
8 1 (0.53%) Market Risk
8 1 (0.53%) Statistics
8 1 (0.53%) Data Protection Act
Operating Systems
1 31 (16.58%) Windows
2 11 (5.88%) UNIX
3 7 (3.74%) Windows 7
4 3 (1.60%) Windows Server 2008
4 3 (1.60%) Linux
5 2 (1.07%) Windows 8
5 2 (1.07%) Windows Server 2012
6 1 (0.53%) Windows Server 2003
Processes & Methodologies
1 67 (35.83%) ITIL
2 28 (14.97%) Change Management
3 27 (14.44%) Service Management
4 23 (12.30%) Project Management
4 23 (12.30%) Service Delivery
5 18 (9.63%) PRINCE2
6 11 (5.88%) Stakeholder Management
7 10 (5.35%) Migration
7 10 (5.35%) Incident Management
7 10 (5.35%) Problem Management
7 10 (5.35%) Performance Management
8 9 (4.81%) Root Cause Analysis
8 9 (4.81%) Supplier Management
8 9 (4.81%) CRM
8 9 (4.81%) Business Intelligence
9 8 (4.28%) Disaster Recovery
9 8 (4.28%) Risk Management
10 7 (3.74%) Identity Management
10 7 (3.74%) Configuration Management
10 7 (3.74%) Continuous Improvement
Programming Languages
1 14 (7.49%) SQL
2 7 (3.74%) Java
3 3 (1.60%) C#
3 3 (1.60%) PL/SQL
3 3 (1.60%) T-SQL
3 3 (1.60%) VBScript
3 3 (1.60%) VB
4 2 (1.07%) ABAP
4 2 (1.07%) Shell Script
4 2 (1.07%) PowerShell
5 1 (0.53%) Perl
Qualifications
1 13 (6.95%) Security Cleared
2 8 (4.28%) PRINCE2 Certification
2 8 (4.28%) ITIL Certification
3 7 (3.74%) SC Cleared
4 3 (1.60%) DV Cleared
5 2 (1.07%) Degree
6 1 (0.53%) MCSE
6 1 (0.53%) CCNP
6 1 (0.53%) Cisco Certification
6 1 (0.53%) Microsoft Certification
6 1 (0.53%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 26 (13.90%) SLA
2 10 (5.35%) QA
3 1 (0.53%) Data Quality
3 1 (0.53%) GMP
System Software
1 8 (4.28%) Active Directory
2 2 (1.07%) XenApp
Systems Management
1 7 (3.74%) SCCM
2 2 (1.07%) SolarWinds Orion
2 2 (1.07%) SCSM
2 2 (1.07%) BMC PATROL
3 1 (0.53%) Control-M
3 1 (0.53%) Tivoli
3 1 (0.53%) Tivoli Monitoring
Vendors
1 31 (16.58%) Microsoft
2 14 (7.49%) Oracle
2 14 (7.49%) SAP
3 11 (5.88%) Remedy
4 10 (5.35%) Citrix
5 6 (3.21%) IBM
6 4 (2.14%) Business Objects
6 4 (2.14%) ION Trading
7 3 (1.60%) F5
7 3 (1.60%) Cisco
8 2 (1.07%) BMC
8 2 (1.07%) hybris
8 2 (1.07%) SolarWinds
8 2 (1.07%) Endeca
9 1 (0.53%) Huawei
9 1 (0.53%) Northgate
9 1 (0.53%) Charles River
9 1 (0.53%) Open Text
9 1 (0.53%) VMware
9 1 (0.53%) Nokia Solutions and Networks
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