The table below looks at the statistics for the Support Manager role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Manager in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Support Manager
Rank 553 532 518
Rank change year-on-year
-21 -14
Contract jobs requiring a Support Manager 78 80 67
As % of all contract IT jobs located in the UK 0.13% 0.14% 0.13%
As % of the Job Titles category 0.14% 0.16% 0.14%
Number of daily rates quoted 62 56 45
Average daily rate
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of your Daily Rate
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£450 £403 £400
Average daily rate % change year-on-year
+11.80% +0.62%
90% offered a daily rate of more than £253 £285 £227
10% offered a daily rate of more than £548 £625 £600
UK excluding London average daily rate £475 £380 £357
% change year-on-year
+25.00% +6.59%
Number of hourly rates quoted 4 3 5
Average hourly rate £21.06 £18.00 £22.50
Average hourly rate % change year-on-year
+17.00% -20.00%
90% offered a hourly rate of more than £17.00 £16.80 £18.90
10% offered a hourly rate of more than £25.12 £18.00 £127.30
UK excluding London average hourly rate £25.12 - £22.50

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
55134 51382 48884
As % of all contract IT jobs located in the UK 92.80% 92.32% 92.81%
Number of daily rates quoted 35199 31088 29037
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £234
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2028 1976 2121
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Manager Jobs Demand Trend in the UK

Support Manager
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Manager within the UK.

Support Manager Daily Rate Trend in the UK

Support Manager
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Manager within the UK over the 3 months to 31 August 2015.

Support Manager Daily Rate Histogram in the UK

Support Manager
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Manager within the UK.

Support Manager Hourly Rate Trend in the UK

Support Manager
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Manager within the UK over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 74 £450 +11.11% 50
London +8 37 £425 -15.00% 11
North West -18 20 £500 +33.33% 1
Manchester -6 11 £475 +58.33% 1
Cheshire - 6 £538 -
East of England +3 5 £475 -12.64% 2
South West -1 5 £324 -18.29% 9
Essex -2 5 £475 +6.14%
Warrington - 5 £525 -
City of London -11 3 £450 +18.42% 1
South East -49 3 £500 +33.33% 14
Lancashire -10 2 - -
Scotland -10 2 £300 -
Yorkshire -30 2 £243 -19.83% 3
West Midlands - 2 £210 - 5
Surrey -3 1 - - 2
Wiltshire -4 1 - -
Berkshire -5 1 - - 6
South Yorkshire -17 1 £160 -47.10% 1
Warwickshire - 1 £210 -
West Yorkshire - 1 £325 - 1
Canary Wharf - 1 £325 -
Mayfair - 1 £250 -
Gloucestershire - 1 - -
Preston - 1 - -
Swindon - 1 - -
Birmingham - 1 - - 5
Brentwood - 1 £218 -
Bristol - 1 £210 - 6
Doncaster - 1 £160 -

Support Manager
Top 30 Related IT Skills

For the 6 months to 31 August 2015, IT contractor jobs within the UK that cited Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Manager in their job title.

1 46 (31.29%) ITIL
2 41 (27.89%) Finance
3 22 (14.97%) Service Delivery
4 19 (12.93%) Stakeholder Management
4 19 (12.93%) Security Cleared
5 18 (12.24%) SQL
5 18 (12.24%) Project Management
6 17 (11.56%) Oracle
6 17 (11.56%) Service Management
7 16 (10.88%) Agile Software Development
7 16 (10.88%) Java
7 16 (10.88%) PRINCE2
7 16 (10.88%) SLA
8 15 (10.20%) Microsoft
9 14 (9.52%) Windows
10 12 (8.16%) Supplier Management
10 12 (8.16%) Migration
11 11 (7.48%) QA
11 11 (7.48%) SAP
12 10 (6.80%) UNIX
12 10 (6.80%) Problem Management
12 10 (6.80%) Change Management
12 10 (6.80%) Performance Management
12 10 (6.80%) Analytical Skills
13 9 (6.12%) DV Cleared
13 9 (6.12%) MS Office
13 9 (6.12%) ERP
14 8 (5.44%) Hyperion
14 8 (5.44%) Data Warehouse
14 8 (5.44%) Active Directory

Support Manager
Top Related IT Skills by Category

For the 6 months to 31 August 2015, IT contractor jobs within the UK that cited Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (4.08%) Apache
1 6 (4.08%) Tomcat
1 6 (4.08%) JBoss
2 4 (2.72%) SharePoint
3 2 (1.36%) IBM Notes
4 1 (0.68%) Lotus Domino
4 1 (0.68%) IIS
4 1 (0.68%) MS Exchange
4 1 (0.68%) Blackberry Enterprise Server
4 1 (0.68%) Lync
4 1 (0.68%) Exchange Server 2010
Applications
1 9 (6.12%) MS Office
2 7 (4.76%) MS Excel
3 5 (3.40%) MS Project
4 4 (2.72%) MS PowerPoint
5 2 (1.36%) MS Visio
Business Applications
1 8 (5.44%) Hyperion Planning
2 4 (2.72%) Cognos Planning
2 4 (2.72%) CODA-Financials
3 3 (2.04%) Dynamics NAV
3 3 (2.04%) Dynamics AX
4 2 (1.36%) Oracle Applications
4 2 (1.36%) Agresso
4 2 (1.36%) SAP SD
5 1 (0.68%) SAP MM
5 1 (0.68%) SAP PP
5 1 (0.68%) SAP PM
5 1 (0.68%) Dynamics CRM
5 1 (0.68%) SAP Business One
Cloud Services
1 3 (2.04%) Office 365
2 1 (0.68%) Microsoft Azure
Communications & Networking
1 7 (4.76%) Firewall
2 4 (2.72%) WAN
2 4 (2.72%) Network Security
3 3 (2.04%) LAN
3 3 (2.04%) VPN
3 3 (2.04%) DNS
3 3 (2.04%) MPLS
4 2 (1.36%) SAN
4 2 (1.36%) Internet
5 1 (0.68%) SMTP
5 1 (0.68%) DHCP
5 1 (0.68%) HTTP
5 1 (0.68%) TCP/IP
5 1 (0.68%) BGP
5 1 (0.68%) ICMP
5 1 (0.68%) H.323
5 1 (0.68%) Wireless
5 1 (0.68%) IP Telephony
5 1 (0.68%) Cisco IPT
5 1 (0.68%) VoIP
Database & Business Intelligence
1 8 (5.44%) Data Warehouse
1 8 (5.44%) BusinessObjects
1 8 (5.44%) Essbase
1 8 (5.44%) Hyperion Smart View
2 7 (4.76%) Oracle Database
3 6 (4.08%) Oracle Database 11g
4 4 (2.72%) Crystal Reports
5 3 (2.04%) SQL Server
6 2 (1.36%) DB2
7 1 (0.68%) EDRMS
7 1 (0.68%) SQL Server 2005
Development Applications
1 2 (1.36%) JIRA
2 1 (0.68%) Team Foundation Server
2 1 (0.68%) Visual Studio
General
1 41 (27.89%) Finance
2 8 (5.44%) Retail
3 7 (4.76%) Publishing
4 6 (4.08%) Banking
5 3 (2.04%) Legal
5 3 (2.04%) Manufacturing
6 2 (1.36%) Telecoms
6 2 (1.36%) Law
6 2 (1.36%) Financial Institution
6 2 (1.36%) Local Government
6 2 (1.36%) Marketing
7 1 (0.68%) Billing
7 1 (0.68%) Investment Banking
7 1 (0.68%) Front Office
7 1 (0.68%) Automotive
Libraries, Frameworks & Software Standards
1 8 (5.44%) .NET
2 6 (4.08%) J2EE
3 2 (1.36%) Web Services
3 2 (1.36%) Middleware
4 1 (0.68%) FIX Protocol
4 1 (0.68%) HTML
4 1 (0.68%) Rendezvous
Miscellaneous
1 10 (6.80%) Analytical Skills
2 6 (4.08%) NHS
3 5 (3.40%) Client/Server
4 4 (2.72%) Management Information System
4 4 (2.72%) User Experience
5 3 (2.04%) Mainframe
5 3 (2.04%) EPoS
5 3 (2.04%) Data Centre
6 2 (1.36%) Performance Metrics
6 2 (1.36%) Blackberry
6 2 (1.36%) CMDB
7 1 (0.68%) Fat Client
7 1 (0.68%) iPhone
7 1 (0.68%) Smart Meter
7 1 (0.68%) iPad
7 1 (0.68%) Hedge funds
7 1 (0.68%) Clustering
7 1 (0.68%) Equities
7 1 (0.68%) Contract for Difference
7 1 (0.68%) Spread Betting
Operating Systems
1 14 (9.52%) Windows
2 10 (6.80%) UNIX
3 3 (2.04%) Windows Server 2003
3 3 (2.04%) Linux
3 3 (2.04%) Windows Server 2008
4 2 (1.36%) Windows 7
4 2 (1.36%) AIX
5 1 (0.68%) Windows 2000
5 1 (0.68%) Windows 8
5 1 (0.68%) Windows Server 2012
5 1 (0.68%) SUSE
Processes & Methodologies
1 46 (31.29%) ITIL
2 22 (14.97%) Service Delivery
3 19 (12.93%) Stakeholder Management
4 18 (12.24%) Project Management
5 17 (11.56%) Service Management
6 16 (10.88%) Agile Software Development
6 16 (10.88%) PRINCE2
7 12 (8.16%) Migration
7 12 (8.16%) Supplier Management
8 10 (6.80%) Problem Management
8 10 (6.80%) Performance Management
8 10 (6.80%) Change Management
9 9 (6.12%) ERP
10 8 (5.44%) Continuous Improvement
11 7 (4.76%) Waterfall
11 7 (4.76%) Line Management
11 7 (4.76%) Programme Management
11 7 (4.76%) E-Commerce
12 6 (4.08%) BPMN
12 6 (4.08%) ITIL V3
Programming Languages
1 18 (12.24%) SQL
2 16 (10.88%) Java
3 8 (5.44%) C
4 7 (4.76%) C#
5 6 (4.08%) PL/SQL
6 5 (3.40%) Python
6 5 (3.40%) JavaScript
6 5 (3.40%) C++
7 2 (1.36%) COBOL
7 2 (1.36%) VB
7 2 (1.36%) Perl
8 1 (0.68%) VB.NET
8 1 (0.68%) ABAP
Qualifications
1 19 (12.93%) Security Cleared
2 9 (6.12%) DV Cleared
3 8 (5.44%) SC Cleared
4 7 (4.76%) ITIL Certification
5 5 (3.40%) Degree
6 3 (2.04%) MCSE
6 3 (2.04%) CCNA
6 3 (2.04%) Cisco Certification
6 3 (2.04%) Microsoft Certification
7 2 (1.36%) PRINCE2 Practitioner
8 1 (0.68%) PMP
8 1 (0.68%) PMI Certification
8 1 (0.68%) PRINCE2 Certification
Quality Assurance & Compliance
1 16 (10.88%) SLA
2 11 (7.48%) QA
3 3 (2.04%) ISO/IEC 27001
System Software
1 8 (5.44%) Active Directory
2 4 (2.72%) VMware Infrastructure
3 1 (0.68%) Hyper-V
3 1 (0.68%) vSphere
3 1 (0.68%) ISA Server
3 1 (0.68%) VMware Workstation
3 1 (0.68%) Microsoft App-V
Systems Management
1 3 (2.04%) SCCM
2 2 (1.36%) Cisco UCCX
2 2 (1.36%) Cisco CUCM
2 2 (1.36%) Tivoli Storage Manager
3 1 (0.68%) MIMEsweeper
3 1 (0.68%) Cisco IPCC
3 1 (0.68%) Backup Exec
3 1 (0.68%) Symantec Endpoint Protection
3 1 (0.68%) Tivoli
Vendors
1 17 (11.56%) Oracle
2 15 (10.20%) Microsoft
3 11 (7.48%) SAP
4 8 (5.44%) Hyperion
5 7 (4.76%) Red Hat
6 6 (4.08%) Cisco
6 6 (4.08%) VMware
7 4 (2.72%) Cognos
7 4 (2.72%) CODA
8 2 (1.36%) Endeca
8 2 (1.36%) LANDesk
8 2 (1.36%) RedPrairie
8 2 (1.36%) HP
8 2 (1.36%) JDA
8 2 (1.36%) Lotus
9 1 (0.68%) Actimize
9 1 (0.68%) Epicor
9 1 (0.68%) NetApp
9 1 (0.68%) Pegasus
9 1 (0.68%) Apple