Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £210 according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
24 Apr 2024		 Same period 2023 Same period 2022
Rank 108 123 162
Rank change year-on-year +15 +39 +60
Contract jobs requiring a Support Engineer 892 1,246 1,622
As % of all contract jobs advertised in the UK 2.04% 2.07% 1.82%
As % of the Job Titles category 2.20% 2.19% 1.90%
Number of daily rates quoted 625 899 1,063
10th Percentile £140 £150 £130
25th Percentile £163 £181 £158
Median daily rate (50th Percentile) £210 £250 £200
Median % change year-on-year -16.00% +25.00% -
75th Percentile £300 £419 £305
90th Percentile £450 £628 £450
UK excluding London median daily rate £200 £215 £190
% change year-on-year -6.98% +13.16% +1.33%
Number of hourly rates quoted 56 68 130
10th Percentile £16.25 £13.37 £13.79
25th Percentile £17.72 £15.75 £15.53
Median hourly rate £20.00 £20.00 £17.50
Median % change year-on-year - +14.29% +6.06%
75th Percentile £26.46 £25.71 £21.31
90th Percentile £46.39 £37.18 £25.28
UK excluding London median hourly rate £18.00 £18.75 £17.50
% change year-on-year -4.00% +7.14% +6.06%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,476 56,906 85,219
% of contract IT jobs with a recognized job title 92.76% 94.58% 95.49%
Number of daily rates quoted 26,420 39,710 59,771
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £725
UK excluding London median daily rate £493 £500 £475
% change year-on-year -1.40% +5.26% +11.76%
Number of hourly rates quoted 2,641 1,614 2,118
10th Percentile £12.86 £14.36 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.50 £45.00 £23.00
Median % change year-on-year -21.11% +95.65% +1.41%
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £75.92 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.63%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 24 April 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 24 April 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +12 783 £215 -14.00% 580
UK excluding London 0 518 £200 -6.98% 501
London +18 325 £258 -14.17% 115
Work from Home +8 164 £275 -24.14% 142
South East -8 141 £215 -14.00% 124
North of England 0 92 £195 -13.33% 106
Midlands +3 83 £200 -20.00% 99
South West +7 82 £190 -5.00% 79
North West -6 49 £175 -37.50% 67
West Midlands +5 47 £200 -20.00% 51
East of England -9 47 £225 +12.50% 53
Scotland +14 40 £208 +18.57% 33
East Midlands +5 36 £188 -21.05% 48
Yorkshire +9 35 £203 +1.25% 30
Wales +13 24 £145 -19.44% 13
Northern Ireland +3 12 £143 -32.94% 8
North East +9 8 £175 -17.16% 11

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 494 (55.38%) Windows
2 295 (33.07%) Microsoft
3 291 (32.62%) Microsoft 365
4 289 (32.40%) Active Directory
5 282 (31.61%) Social Skills
6 189 (21.19%) Windows 10
7 180 (20.18%) Customer Service
8 170 (19.06%) Problem-Solving
9 169 (18.95%) Security Cleared
10 156 (17.49%) Azure
11 142 (15.92%) SCCM
12 139 (15.58%) Finance
13 120 (13.45%) ITIL
14 117 (13.12%) Microsoft Office
15 106 (11.88%) SC Cleared
16 99 (11.10%) Microsoft Exchange
17 94 (10.54%) Windows Server
18 89 (9.98%) Public Sector
18 89 (9.98%) Cisco
19 81 (9.08%) Degree
20 78 (8.74%) VPN
20 78 (8.74%) Linux
21 74 (8.30%) Firewall
21 74 (8.30%) Windows 7
22 73 (8.18%) Microsoft Intune
23 72 (8.07%) SQL
24 70 (7.85%) Telecoms
24 70 (7.85%) PowerShell
25 68 (7.62%) VMware
26 67 (7.51%) Manufacturing

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (11.10%) Microsoft Exchange
2 43 (4.82%) SharePoint
3 21 (2.35%) Confluence
4 15 (1.68%) Skype for Business
5 12 (1.35%) IIS
6 9 (1.01%) Blackberry Enterprise Server
7 7 (0.78%) JBoss
8 6 (0.67%) Tomcat
9 4 (0.45%) CMS
10 3 (0.34%) Apache
10 3 (0.34%) Exchange Server 2007
10 3 (0.34%) Exchange Server 2013
10 3 (0.34%) SAS
11 2 (0.22%) Oracle SOA Suite
12 1 (0.11%) nginx
12 1 (0.11%) Red Hat Fuse
12 1 (0.11%) Site Server
12 1 (0.11%) WebLogic
Applications
1 117 (13.12%) Microsoft Office
2 33 (3.70%) Microsoft Excel
3 13 (1.46%) Microsoft PowerPoint
4 8 (0.90%) Microsoft Project
4 8 (0.90%) MS Visio
5 3 (0.34%) AutoCAD
6 1 (0.11%) Acrobat
6 1 (0.11%) Revit
Business Applications
1 11 (1.23%) Elite 3E
2 5 (0.56%) Dynamics CRM
3 4 (0.45%) Actimize
4 3 (0.34%) Endur
5 2 (0.22%) BusinessWorks
5 2 (0.22%) Global One
5 2 (0.22%) ION MarketView
5 2 (0.22%) Oracle EBS
5 2 (0.22%) Shopify
5 2 (0.22%) SystmOne
6 1 (0.11%) Eikon
6 1 (0.11%) NetSuite
6 1 (0.11%) Oracle Assets
6 1 (0.11%) Oracle EBS R12
6 1 (0.11%) Oracle E-Business Tax
6 1 (0.11%) Oracle General Ledger
6 1 (0.11%) Oracle Payables
6 1 (0.11%) Oracle Receivables
6 1 (0.11%) Temenos T24
6 1 (0.11%) thinkFolio
Cloud Services
1 291 (32.62%) Microsoft 365
2 156 (17.49%) Azure
3 36 (4.04%) Entra ID
4 33 (3.70%) AWS
5 23 (2.58%) WhatsApp
6 17 (1.91%) Power Platform
7 16 (1.79%) OneDrive
8 14 (1.57%) Azure DevOps
8 14 (1.57%) Cloud Computing
9 8 (0.90%) Dynamics 365
10 5 (0.56%) Azure Cognitive Services
10 5 (0.56%) ChatGPT
10 5 (0.56%) OpenShift
10 5 (0.56%) Slack
11 4 (0.45%) GCP
12 3 (0.34%) Amazon EC2
12 3 (0.34%) Asana
12 3 (0.34%) PaaS
12 3 (0.34%) SaaS
13 2 (0.22%) BigCommerce
Communications & Networking
1 78 (8.74%) VPN
2 74 (8.30%) Firewall
3 63 (7.06%) DNS
4 49 (5.49%) WAN
5 44 (4.93%) LAN
6 39 (4.37%) TCP/IP
7 34 (3.81%) DHCP
8 33 (3.70%) Wi-Fi
9 27 (3.03%) SAN
10 25 (2.80%) Internet
10 25 (2.80%) Wireless
11 20 (2.24%) BGP
11 20 (2.24%) VoIP
12 17 (1.91%) MPLS
13 16 (1.79%) IPsec
13 16 (1.79%) VLAN
14 15 (1.68%) Cisco IOS
14 15 (1.68%) Skype
15 14 (1.57%) HTTP
16 13 (1.46%) Network Security
Database & Business Intelligence
1 36 (4.04%) SQL Server
2 22 (2.47%) MySQL
3 15 (1.68%) Power BI
4 14 (1.57%) PostgreSQL
5 13 (1.46%) Relational Database
6 9 (1.01%) Oracle Database
7 8 (0.90%) Elasticsearch
7 8 (0.90%) RDBMS
8 7 (0.78%) Data Warehouse
9 6 (0.67%) MongoDB
10 4 (0.45%) Tableau
11 2 (0.22%) DB2
11 2 (0.22%) MariaDB
11 2 (0.22%) Sisense
11 2 (0.22%) Sybase ASE
12 1 (0.11%) Data Lake
12 1 (0.11%) IDOL
12 1 (0.11%) MS Access
12 1 (0.11%) Power Query
12 1 (0.11%) Qlik Sense
Development Applications
1 47 (5.27%) JIRA
2 11 (1.23%) Git
3 7 (0.78%) Hudson
3 7 (0.78%) Jenkins
4 5 (0.56%) Bitbucket Server
4 5 (0.56%) CA Release Automation
4 5 (0.56%) SonarQube
4 5 (0.56%) Sonatype Nexus
4 5 (0.56%) TeamCity
5 1 (0.11%) GitLab
5 1 (0.11%) Selenium
5 1 (0.11%) SQL Server Management Studio (SSMS)
General
1 282 (31.61%) Social Skills
2 139 (15.58%) Finance
3 89 (9.98%) Public Sector
4 70 (7.85%) Telecoms
5 67 (7.51%) Manufacturing
6 62 (6.95%) Analytical Skills
7 51 (5.72%) Marketing
8 43 (4.82%) Electronics
9 40 (4.48%) Banking
10 38 (4.26%) Organisational Skills
11 33 (3.70%) Presentation Skills
12 32 (3.59%) Legal
13 12 (1.35%) Documentation Skills
14 11 (1.23%) Law
15 9 (1.01%) Financial Institution
16 7 (0.78%) Front Office
17 6 (0.67%) Japanese Language
17 6 (0.67%) Police
17 6 (0.67%) Retail
18 5 (0.56%) French Language
Libraries, Frameworks & Software Standards
1 15 (1.68%) .NET
2 12 (1.35%) CSS
3 11 (1.23%) Web Services
4 10 (1.12%) REST
5 7 (0.78%) Elastic Stack
5 7 (0.78%) FIX Protocol
5 7 (0.78%) XML
6 6 (0.67%) JSON
6 6 (0.67%) Middleware
6 6 (0.67%) RESTful
6 6 (0.67%) Spring Boot
7 5 (0.56%) Hugging Face
7 5 (0.56%) LangChain
7 5 (0.56%) PyTorch
8 4 (0.45%) HTML
8 4 (0.45%) HTML5
9 3 (0.34%) LDAP
9 3 (0.34%) TIBCO EMS
9 3 (0.34%) XMPP
9 3 (0.34%) XSLT
Miscellaneous
1 53 (5.94%) Data Centre
2 44 (4.93%) Driving Licence
3 33 (3.70%) Video Conferencing
4 31 (3.48%) NHS
5 26 (2.91%) Management Information System
6 23 (2.58%) Self-Motivation
7 22 (2.47%) Onboarding
8 19 (2.13%) iPad
9 16 (1.79%) Data Protection Act
9 16 (1.79%) PKI
10 15 (1.68%) iPhone
10 15 (1.68%) Smartphone
11 14 (1.57%) Blackberry
11 14 (1.57%) Clustering
12 13 (1.46%) Replication
13 12 (1.35%) CMDB
14 11 (1.23%) Linux Command Line
15 7 (0.78%) BYOD
16 5 (0.56%) Enterprise Software
16 5 (0.56%) Fat Client
Operating Systems
1 494 (55.38%) Windows
2 189 (21.19%) Windows 10
3 94 (10.54%) Windows Server
4 78 (8.74%) Linux
5 74 (8.30%) Windows 7
6 41 (4.60%) Android
7 35 (3.92%) Windows Server 2012
8 29 (3.25%) Windows Server 2016
9 28 (3.14%) Mac OS
10 26 (2.91%) Apple iOS
10 26 (2.91%) Windows Server 2019
11 23 (2.58%) Red Hat Enterprise Linux
12 16 (1.79%) Mac OS X
13 14 (1.57%) Unix
14 9 (1.01%) Windows Server 2008
15 8 (0.90%) Windows 8
16 6 (0.67%) CentOS
17 4 (0.45%) VMS
17 4 (0.45%) Windows Vista
18 3 (0.34%) Ubuntu
Processes & Methodologies
1 180 (20.18%) Customer Service
2 170 (19.06%) Problem-Solving
3 120 (13.45%) ITIL
4 56 (6.28%) Business Intelligence
5 53 (5.94%) Migration
6 48 (5.38%) Asset Management
7 43 (4.82%) Digital Marketing
7 43 (4.82%) Programme Management
7 43 (4.82%) Service Delivery
8 38 (4.26%) Service Management
9 36 (4.04%) Incident Management
9 36 (4.04%) Mobile Device Management
10 32 (3.59%) Infrastructure Engineering
11 31 (3.48%) Customer Experience
11 31 (3.48%) DevOps
12 29 (3.25%) Decision-Making
13 27 (3.03%) Break/Fix
13 27 (3.03%) Customer Requirements
13 27 (3.03%) Disaster Recovery
14 25 (2.80%) Workflow
Programming Languages
1 72 (8.07%) SQL
2 70 (7.85%) PowerShell
3 40 (4.48%) Python
4 15 (1.68%) Java
5 12 (1.35%) C#
6 10 (1.12%) Shell Script
7 9 (1.01%) Kusto Query Language
7 9 (1.01%) Perl
8 8 (0.90%) Bash
8 8 (0.90%) JavaScript
9 5 (0.56%) T-SQL
10 4 (0.45%) Korn
10 4 (0.45%) PHP
10 4 (0.45%) VB
10 4 (0.45%) VBA
11 3 (0.34%) F#
11 3 (0.34%) XPath
12 2 (0.22%) Data Analysis Expressions
12 2 (0.22%) Ruby
12 2 (0.22%) tcsh
Qualifications
1 169 (18.95%) Security Cleared
2 106 (11.88%) SC Cleared
3 81 (9.08%) Degree
4 43 (4.82%) DV Cleared
5 37 (4.15%) Microsoft Certification
6 29 (3.25%) Cisco Certification
7 25 (2.80%) CCNA
8 19 (2.13%) DBS Check
9 15 (1.68%) A+ Certification
10 14 (1.57%) MCSE
11 13 (1.46%) BPSS Clearance
11 13 (1.46%) ITIL Certification
12 11 (1.23%) MCSA
13 9 (1.01%) CCNP
14 7 (0.78%) MCP
15 6 (0.67%) Computer Science Degree
16 4 (0.45%) Azure Certification
17 3 (0.34%) Dell Certification
17 3 (0.34%) MCDST
18 2 (0.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 66 (7.40%) SLA
2 7 (0.78%) QA
3 5 (0.56%) GAMP
3 5 (0.56%) GxP
3 5 (0.56%) ISO 9000
4 4 (0.45%) ISO/IEC 27001
5 2 (0.22%) Cyber Essentials
5 2 (0.22%) Data Quality
6 1 (0.11%) Accessibility
6 1 (0.11%) COBIT
6 1 (0.11%) COPPA
6 1 (0.11%) GDPR
6 1 (0.11%) HIPAA
6 1 (0.11%) IASME
6 1 (0.11%) ISO 22301
6 1 (0.11%) NIST
6 1 (0.11%) NIST 800
System Software
1 289 (32.40%) Active Directory
2 56 (6.28%) VMware Infrastructure
3 24 (2.69%) Hyper-V
4 8 (0.90%) Docker
5 7 (0.78%) Firmware
5 7 (0.78%) VMware Workstation
6 6 (0.67%) BitLocker
7 5 (0.56%) Virtual Machines
7 5 (0.56%) vSphere
8 4 (0.45%) NFS
8 4 (0.45%) VMware ESXi
8 4 (0.45%) XenApp
9 3 (0.34%) Virtual Desktop
9 3 (0.34%) XenDesktop
10 2 (0.22%) KVM
10 2 (0.22%) VMware NSX
11 1 (0.11%) Citrix Hypervisor
11 1 (0.11%) Virtual Servers
Systems Management
1 142 (15.92%) SCCM
2 73 (8.18%) Microsoft Intune
3 16 (1.79%) Jamf Pro
4 10 (1.12%) Autotask
4 10 (1.12%) SCOM
4 10 (1.12%) WSUS
5 8 (0.90%) Failover Clustering
5 8 (0.90%) Kubernetes
6 7 (0.78%) Data Guard
7 6 (0.67%) Ansible
7 6 (0.67%) Grafana
7 6 (0.67%) ITRS Geneos
8 5 (0.56%) Active Directory Federation Services
8 5 (0.56%) Kibana
8 5 (0.56%) OpenView
8 5 (0.56%) Progress Chef
8 5 (0.56%) vCenter Server
9 4 (0.45%) Systems Management Server (SMS)
10 3 (0.34%) FortiGate
10 3 (0.34%) Red Hat Satellite
Vendors
1 295 (33.07%) Microsoft
2 89 (9.98%) Cisco
3 68 (7.62%) VMware
4 62 (6.95%) Apple
5 59 (6.61%) Citrix
6 56 (6.28%) ServiceNow
7 47 (5.27%) HP
8 46 (5.16%) SAP
9 31 (3.48%) Red Hat
10 29 (3.25%) Oracle
11 24 (2.69%) Juniper
12 23 (2.58%) Bloomberg
13 19 (2.13%) Atlassian
14 17 (1.91%) CheckPoint
15 15 (1.68%) Avaya
16 14 (1.57%) EMC
17 13 (1.46%) Dell
17 13 (1.46%) Google
17 13 (1.46%) Remedy
18 11 (1.23%) Adobe
662 Support Engineer jobs Nationwide