The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Service Analyst
Rank 56 44 39
Rank change year-on-year
-12 -5
Contract jobs requiring a Service Analyst 17 7 15
As % of all contract IT jobs located in Wales 2.40% 1.38% 2.82%
As % of the Job Titles category 2.48% 1.47% 3.05%
Number of daily rates quoted 8 0 1
Average daily rate
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£163 - £150
UK excluding London average daily rate £130 £110 £115
% change year-on-year
+18.18% -4.34%
Number of hourly rates quoted 6 6 2
Average hourly rate £11.00 £14.00 £12.50
Average hourly rate % change year-on-year
-21.42% +12.00%
90% offered a hourly rate of more than £10.30 £12.25 £10.50
10% offered a hourly rate of more than £16.00 £15.00 £14.50
UK excluding London average hourly rate £12.25 £12.63 £12.50
% change year-on-year
-2.97% +1.00%
Service Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Wales
Contract IT job ads with a match in the
Job Titles category
686 477 492
As % of all contract IT jobs located in Wales 96.76% 93.71% 92.66%
Number of daily rates quoted 432 234 259
Average daily rate £350 £350 £325
Average daily rate % change year-on-year
- +7.69%
90% offered a daily rate of more than £180 £225 £225
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 41 40 42
Average hourly rate £13.75 £16.16 £17.00
Average hourly rate % change year-on-year
-14.91% -4.94%
90% offered a hourly rate of more than £11.00 £12.95 £10.00
10% offered a hourly rate of more than £22.50 £23.05 £21.75
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in Wales

Service Analyst
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the Wales region.

Service Analyst Daily Rate Trend in Wales

Service Analyst
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the Wales region.

Service Analyst Hourly Rate Trend in Wales

Service Analyst
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the Wales region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -7 16 £163 - 2
Service Analyst
UK

Service Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 18 December 2014, IT contractor jobs across the Wales region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 22 (73.33%) ITIL
2 14 (46.67%) Windows
3 11 (36.67%) Active Directory
4 10 (33.33%) Service Management
4 10 (33.33%) Microsoft
5 8 (26.67%) MS Excel
5 8 (26.67%) Finance
6 7 (23.33%) Change Management
7 6 (20.00%) Incident Management
8 5 (16.67%) IBM
8 5 (16.67%) Service Delivery
8 5 (16.67%) AS400
8 5 (16.67%) Windows XP
9 4 (13.33%) Configuration Management
9 4 (13.33%) Windows 7
10 3 (10.00%) MCP
11 2 (6.67%) SLA
11 2 (6.67%) Citrix
11 2 (6.67%) Management Information System
11 2 (6.67%) Analytical Skills
11 2 (6.67%) French Language
11 2 (6.67%) Italian Language
12 1 (3.33%) Problem Management
12 1 (3.33%) Fat Client
12 1 (3.33%) Time Management
12 1 (3.33%) SC Cleared
12 1 (3.33%) Security Cleared
12 1 (3.33%) Windows Server 2008
12 1 (3.33%) Local Government
12 1 (3.33%) Capacity Management

Service Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 18 December 2014, IT contractor jobs across the Wales region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 8 (26.67%) MS Excel
2 1 (3.33%) MS Office
Communications & Networking
1 1 (3.33%) Structured Cabling
1 1 (3.33%) H.323
1 1 (3.33%) ISDN
1 1 (3.33%) LAN
1 1 (3.33%) PBX
General
1 8 (26.67%) Finance
2 2 (6.67%) French Language
2 2 (6.67%) Italian Language
3 1 (3.33%) Local Government
3 1 (3.33%) Telecoms
Miscellaneous
1 5 (16.67%) AS400
2 2 (6.67%) Management Information System
2 2 (6.67%) Analytical Skills
3 1 (3.33%) Fat Client
3 1 (3.33%) NHS
3 1 (3.33%) Thin Client
Operating Systems
1 14 (46.67%) Windows
2 5 (16.67%) Windows XP
3 4 (13.33%) Windows 7
4 1 (3.33%) Windows Server 2008
4 1 (3.33%) Windows Server 2003
Processes & Methodologies
1 22 (73.33%) ITIL
2 10 (33.33%) Service Management
3 7 (23.33%) Change Management
4 6 (20.00%) Incident Management
5 5 (16.67%) Service Delivery
6 4 (13.33%) Configuration Management
7 1 (3.33%) Problem Management
7 1 (3.33%) Time Management
7 1 (3.33%) Capacity Management
7 1 (3.33%) Disaster Recovery
Qualifications
1 3 (10.00%) MCP
2 1 (3.33%) SC Cleared
2 1 (3.33%) Security Cleared
2 1 (3.33%) ITIL Foundation Certificate
2 1 (3.33%) ITIL Certification
Quality Assurance & Compliance
1 2 (6.67%) SLA
System Software
1 11 (36.67%) Active Directory
Systems Management
1 1 (3.33%) Cisco CUCM
Vendors
1 10 (33.33%) Microsoft
2 5 (16.67%) IBM
3 2 (6.67%) Citrix
4 1 (3.33%) ServiceNow
4 1 (3.33%) Avaya
4 1 (3.33%) Siemens
4 1 (3.33%) Cisco
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