The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 106 102 -
Rank change year-on-year
-4 -
Contract jobs citing Customer Engagement 12 1 0
As % of all contract IT jobs located in the West Midlands 0.50% 0.055% -
As % of the Processes & Methodologies category 0.72% 0.080% -
Number of daily rates quoted 3 1 0
Average daily rate £375 £638 -
Average daily rate % change year-on-year
-41.17% -
UK excluding London average daily rate £375 £260 £423
% change year-on-year
+44.23% -38.46%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.25 - £15.50
Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1661 1256 1419
As % of all contract IT jobs located in the West Midlands 69.85% 68.56% 62.93%
Number of daily rates quoted 866 606 672
Average daily rate £375 £340 £350
Average daily rate % change year-on-year
+10.29% -2.85%
90% offered a daily rate of more than £245 £220 £240
10% offered a daily rate of more than £485 £500 £500
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 92 94 66
Average hourly rate £31.50 £37.00 £27.50
Average hourly rate % change year-on-year
-14.86% +34.54%
90% offered a hourly rate of more than £10.15 £15.00 £13.20
10% offered a hourly rate of more than £125.15 £37.80 £38.50
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Daily Rate Trend in the West Midlands

Customer Engagement
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 18 April 2014.

Customer Engagement Daily Rate Histogram in the West Midlands

Customer Engagement
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Hourly Rate Trend in the West Midlands

Customer Engagement
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham - 9 £450 - 1
Coventry - - - -
Warwickshire - - - - 1
Worcestershire - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 April 2014, IT contractor jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 9 (75.00%) PHP
1 9 (75.00%) HTML
1 9 (75.00%) JavaScript
1 9 (75.00%) JSP
1 9 (75.00%) XML
1 9 (75.00%) UNIX
1 9 (75.00%) CGI
1 9 (75.00%) Control-M
1 9 (75.00%) Migration
1 9 (75.00%) Ajax
1 9 (75.00%) Web 2.0
2 5 (41.67%) Six Sigma Black Belt
2 5 (41.67%) Informix
2 5 (41.67%) Perl
2 5 (41.67%) MySQL
2 5 (41.67%) Oracle
2 5 (41.67%) Sybase
3 4 (33.33%) Linux
3 4 (33.33%) BMC
3 4 (33.33%) Shell Script
3 4 (33.33%) Games
3 4 (33.33%) Banking
3 4 (33.33%) Finance
4 3 (25.00%) SC Cleared
4 3 (25.00%) Security Cleared
5 2 (16.67%) Project Management
5 2 (16.67%) PRINCE2
5 2 (16.67%) LAN
5 2 (16.67%) WAN
6 1 (8.33%) HP

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 April 2014, IT contractor jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Communications & Networking
1 2 (16.67%) LAN
1 2 (16.67%) WAN
Database & Business Intelligence
1 5 (41.67%) Informix
1 5 (41.67%) MySQL
General
1 4 (33.33%) Games
1 4 (33.33%) Banking
1 4 (33.33%) Finance
2 1 (8.33%) Military
Job Titles
1 5 (41.67%) UNIX Developer
1 5 (41.67%) Project Manager
1 5 (41.67%) Developer
2 4 (33.33%) IT Project Manager
Libraries, Frameworks & Software Standards
1 9 (75.00%) HTML
1 9 (75.00%) JSP
1 9 (75.00%) XML
1 9 (75.00%) CGI
1 9 (75.00%) Ajax
Miscellaneous
1 9 (75.00%) Web 2.0
Operating Systems
1 9 (75.00%) UNIX
2 4 (33.33%) Linux
Processes & Methodologies
1 9 (75.00%) Migration
2 2 (16.67%) Project Management
2 2 (16.67%) PRINCE2
3 1 (8.33%) ITIL
3 1 (8.33%) Service Delivery
3 1 (8.33%) Network Management
Programming Languages
1 9 (75.00%) PHP
1 9 (75.00%) JavaScript
2 5 (41.67%) Perl
3 4 (33.33%) Shell Script
Qualifications
1 5 (41.67%) Six Sigma Black Belt
2 3 (25.00%) SC Cleared
2 3 (25.00%) Security Cleared
3 1 (8.33%) PRINCE2 Practitioner
Systems Management
1 9 (75.00%) Control-M
Vendors
1 5 (41.67%) Oracle
1 5 (41.67%) Sybase
2 4 (33.33%) BMC
3 1 (8.33%) HP