The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 130 105 103
Rank change year-on-year
-25 -2
Contract jobs citing Customer Engagement 1 12 1
As % of all contract IT jobs located in the West Midlands 0.037% 0.51% 0.057%
As % of the Processes & Methodologies category 0.051% 0.71% 0.081%
Number of daily rates quoted 0 3 1
Average daily rate
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- £375 £638
Average daily rate % change year-on-year
- -41.17%
UK excluding London average daily rate £395 £375 £228
% change year-on-year
+5.33% +64.83%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £18.25 -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1972 1685 1240
As % of all contract IT jobs located in the West Midlands 73.58% 71.49% 70.18%
Number of daily rates quoted 1188 884 584
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £263 £250 £220
10% offered a daily rate of more than £525 £490 £500
UK excluding London average daily rate £390 £375 £360
% change year-on-year
+4.00% +4.16%
Number of hourly rates quoted 103 98 86
Average hourly rate £29.00 £32.00 £37.80
Average hourly rate % change year-on-year
-9.37% -15.34%
UK excluding London average hourly rate £30.50 £30.75 £32.00
% change year-on-year
-0.81% -3.90%

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Daily Rate Trend in the West Midlands

Customer Engagement
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Hourly Rate Trend in the West Midlands

Customer Engagement
Top 4 Related IT Skills in the West Midlands

For the 6 months to 1 May 2015, IT contractor jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 1 (100.00%) Windows
1 1 (100.00%) Information Security
1 1 (100.00%) Windows 7
1 1 (100.00%) Becrypt

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 May 2015, IT contractor jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Job Titles
1 1 (100.00%) Architect
1 1 (100.00%) Solutions Architect
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 7
Processes & Methodologies
1 1 (100.00%) Information Security
Vendors
1 1 (100.00%) Becrypt