The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 26 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
England / West Midlands
Rank 115 122 111
Rank change year-on-year
+7 -11
Contract jobs citing Customer Engagement 7 5 1
As % of all contract IT jobs located in the West Midlands 0.29% 0.19% 0.044%
As % of the Processes & Methodologies category 0.37% 0.23% 0.061%
Number of daily rates quoted 4 2 0
Median daily rate £325 £308 -
Median daily rate % change year-on-year
+5.69% -
UK excluding London median daily rate £425 £410 £425
% change year-on-year
+3.65% -3.52%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £28.29
% change year-on-year
- +44.04%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1875 2135 1648
As % of all contract IT jobs located in the West Midlands 79.01% 82.34% 72.92%
Number of daily rates quoted 1200 1204 947
Median daily rate £425 £410 £375
Median daily rate % change year-on-year
+3.65% +9.33%
90% offered a daily rate of more than £275 £273 £250
10% offered a daily rate of more than £525 £550 £525
UK excluding London median daily rate £408 £400 £399
% change year-on-year
+2.00% +0.24%
Number of hourly rates quoted 64 48 105
Median hourly rate £25.50 £19.50 £28.69
Median hourly rate % change year-on-year
+30.76% -32.03%
90% offered a hourly rate of more than £16.00 £11.00 £12.50
10% offered a hourly rate of more than £47.50 £37.50 £37.89
UK excluding London median hourly rate £36.00 £40.00 £28.50
% change year-on-year
-10.00% +40.35%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Daily Rate Trend in the West Midlands

Customer Engagement
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Hourly Rate Trend in the West Midlands

Customer Engagement
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull +1 3 - -
Coventry 0 3 £325 - 1
Shropshire - 1 £425 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 February 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Customer Engagement.

1 17 (65.38%) IBM
2 14 (53.85%) BT
2 14 (53.85%) SC Cleared
2 14 (53.85%) Security Cleared
3 12 (46.15%) Presales
4 11 (42.31%) Data Centre
4 11 (42.31%) TOWER Software
4 11 (42.31%) Capita
4 11 (42.31%) Telecoms
4 11 (42.31%) WAN
4 11 (42.31%) LAN
5 6 (23.08%) Stakeholder Management
5 6 (23.08%) Adobe
6 4 (15.38%) Service Management
6 4 (15.38%) ITIL
6 4 (15.38%) Cisco
7 3 (11.54%) FCAPS
7 3 (11.54%) CMDB
7 3 (11.54%) Network Management
7 3 (11.54%) ITIL V3
7 3 (11.54%) Adobe Experience Manager
7 3 (11.54%) ServiceNow
7 3 (11.54%) MS Excel
7 3 (11.54%) EMC
7 3 (11.54%) Ethernet
7 3 (11.54%) Microsoft
7 3 (11.54%) ITSM
7 3 (11.54%) CA
7 3 (11.54%) MPLS
7 3 (11.54%) Configuration Management

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) Adobe Experience Manager
Applications
1 3 (11.54%) MS Excel
2 1 (3.85%) MS Office
2 1 (3.85%) MS Project
Business Applications
1 1 (3.85%) Dynamics CRM
1 1 (3.85%) Orchard Housing
Communications & Networking
1 11 (42.31%) LAN
1 11 (42.31%) WAN
2 3 (11.54%) Ethernet
2 3 (11.54%) FCAPS
2 3 (11.54%) MPLS
3 1 (3.85%) Remote Desktop
3 1 (3.85%) Unified Communications
3 1 (3.85%) VoIP
Database & Business Intelligence
1 1 (3.85%) BusinessObjects
Development Applications
1 1 (3.85%) MSI
General
1 11 (42.31%) Telecoms
2 1 (3.85%) Finance
2 1 (3.85%) Local Government
Job Titles
1 15 (57.69%) Architect
2 11 (42.31%) Lead Architect
2 11 (42.31%) Telecoms Architect
3 8 (30.77%) Network Architect
4 6 (23.08%) Developer
5 3 (11.54%) Cisco Architect
5 3 (11.54%) Cisco Network Architect
6 1 (3.85%) Analyst
6 1 (3.85%) Field Engineer
6 1 (3.85%) Oracle Programme Manager
6 1 (3.85%) Programme Manager
6 1 (3.85%) Project Manager
6 1 (3.85%) Virtualisation Engineer
Miscellaneous
1 11 (42.31%) Data Centre
2 3 (11.54%) CMDB
3 1 (3.85%) Management Information System
Operating Systems
1 1 (3.85%) Windows
1 1 (3.85%) Windows 7
1 1 (3.85%) Windows 8
1 1 (3.85%) Windows Server
1 1 (3.85%) Windows Server 2008
1 1 (3.85%) Windows Server 2012
Processes & Methodologies
1 12 (46.15%) Presales
2 6 (23.08%) Stakeholder Management
3 4 (15.38%) ITIL
3 4 (15.38%) Service Management
4 3 (11.54%) Configuration Management
4 3 (11.54%) ITIL V3
4 3 (11.54%) ITSM
4 3 (11.54%) Network Management
5 1 (3.85%) Agile Software Development
5 1 (3.85%) Application Packaging
5 1 (3.85%) Application Virtualisation
5 1 (3.85%) CRM
5 1 (3.85%) High Availability
5 1 (3.85%) Migration
5 1 (3.85%) Performance Tuning
5 1 (3.85%) PRINCE2
5 1 (3.85%) Project Management
5 1 (3.85%) Resource Management
5 1 (3.85%) SFIA
5 1 (3.85%) Stakeholder Engagement
Programming Languages
1 1 (3.85%) PowerShell
1 1 (3.85%) Shell Script
Qualifications
1 14 (53.85%) SC Cleared
1 14 (53.85%) Security Cleared
2 1 (3.85%) Degree
2 1 (3.85%) MCITP
2 1 (3.85%) MCTS
2 1 (3.85%) Microsoft Certification
Quality Assurance & Compliance
1 1 (3.85%) PMO
System Software
1 1 (3.85%) Active Directory
1 1 (3.85%) Microsoft App-V
1 1 (3.85%) Virtual Desktop
Systems Management
1 1 (3.85%) SCCM
Vendors
1 17 (65.38%) IBM
2 14 (53.85%) BT
3 11 (42.31%) Capita
3 11 (42.31%) TOWER Software
4 6 (23.08%) Adobe
5 4 (15.38%) Cisco
6 3 (11.54%) CA
6 3 (11.54%) EMC
6 3 (11.54%) Microsoft
6 3 (11.54%) ServiceNow
6 3 (11.54%) SevOne
7 1 (3.85%) Mitel
7 1 (3.85%) Oracle
7 1 (3.85%) Orchard