The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 119 - -
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 3 0 0
As % of all contract IT jobs located in the West Midlands 0.12% - -
As % of the Processes & Methodologies category 0.15% - -
Number of daily rates quoted 2 0 0
Average daily rate £308 - -
UK excluding London average daily rate £400 £425 £338
% change year-on-year
-5.88% +25.92%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2046 1544 1575
As % of all contract IT jobs located in the West Midlands 80.17% 69.90% 73.53%
Number of daily rates quoted 1158 881 850
Average daily rate £410 £375 £350
Average daily rate % change year-on-year
+9.33% +7.14%
90% offered a daily rate of more than £275 £250 £250
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 56 107 82
Average hourly rate £20.00 £26.00 £35.75
Average hourly rate % change year-on-year
-23.07% -27.27%
90% offered a hourly rate of more than £11.03 £11.50 £11.78
10% offered a hourly rate of more than £42.50 £37.50 £155.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Daily Rate Trend in the West Midlands

Customer Engagement
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Hourly Rate Trend in the West Midlands

Customer Engagement
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 11 February 2016, IT contractor jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 6 (40.00%) SC Cleared
1 6 (40.00%) Security Cleared
2 4 (26.67%) Cisco
2 4 (26.67%) Windows
2 4 (26.67%) Service Delivery
2 4 (26.67%) Change Management
2 4 (26.67%) Stakeholder Management
3 3 (20.00%) Telecoms
3 3 (20.00%) Microsoft
3 3 (20.00%) Active Directory
4 2 (13.33%) Presales
4 2 (13.33%) Server Building
4 2 (13.33%) Windows Server 2012
4 2 (13.33%) Becrypt
4 2 (13.33%) Mentoring
4 2 (13.33%) DV Cleared
4 2 (13.33%) Windows 7
4 2 (13.33%) Windows Server
4 2 (13.33%) Cisco Certification
4 2 (13.33%) PMP
4 2 (13.33%) PMI Certification
4 2 (13.33%) Windows Server 2003
4 2 (13.33%) Project Management
4 2 (13.33%) Finance
4 2 (13.33%) VMware
5 1 (6.67%) Scrum
5 1 (6.67%) Agile Software Development
5 1 (6.67%) TDD
5 1 (6.67%) Degree
5 1 (6.67%) Continuous Integration

Customer Engagement
Top Related IT Skills in the West Midlands by Category

For the 6 months to 11 February 2016, IT contractor jobs across the West Midlands region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.67%) MS Exchange
General
1 3 (20.00%) Telecoms
2 2 (13.33%) Finance
Job Titles
1 4 (26.67%) Implementation Manager
1 4 (26.67%) Network Manager
2 3 (20.00%) Architect
2 3 (20.00%) Service Architect
3 2 (13.33%) Analyst
3 2 (13.33%) Change Manager
3 2 (13.33%) Consultant
3 2 (13.33%) Infrastructure Analyst
3 2 (13.33%) Project Manager
3 2 (13.33%) Windows Consultant
3 2 (13.33%) Wintel Analyst
4 1 (6.67%) Contracts Manager
4 1 (6.67%) Delivery Manager
4 1 (6.67%) Delivery Project Manager
4 1 (6.67%) Network Architect
4 1 (6.67%) Service Manager
4 1 (6.67%) Service Support Manager
4 1 (6.67%) Support Manager
4 1 (6.67%) Technical Manager
4 1 (6.67%) Technical Project Manager
Miscellaneous
1 1 (6.67%) Enterprise Software
Operating Systems
1 4 (26.67%) Windows
2 2 (13.33%) Windows 7
2 2 (13.33%) Windows Server
2 2 (13.33%) Windows Server 2003
2 2 (13.33%) Windows Server 2012
Processes & Methodologies
1 4 (26.67%) Change Management
1 4 (26.67%) Service Delivery
1 4 (26.67%) Stakeholder Management
2 2 (13.33%) Mentoring
2 2 (13.33%) Presales
2 2 (13.33%) Project Management
2 2 (13.33%) Server Building
3 1 (6.67%) Agile Software Development
3 1 (6.67%) BDD
3 1 (6.67%) Continuous Integration
3 1 (6.67%) Kanban
3 1 (6.67%) Scrum
3 1 (6.67%) Software Delivery
3 1 (6.67%) SOLID
3 1 (6.67%) TDD
Qualifications
1 6 (40.00%) SC Cleared
1 6 (40.00%) Security Cleared
2 2 (13.33%) Cisco Certification
2 2 (13.33%) DV Cleared
2 2 (13.33%) PMI Certification
2 2 (13.33%) PMP
3 1 (6.67%) Degree
System Software
1 3 (20.00%) Active Directory
Vendors
1 4 (26.67%) Cisco
2 3 (20.00%) Microsoft
3 2 (13.33%) Becrypt
3 2 (13.33%) VMware
4 1 (6.67%) SAP