The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 10 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 115 109 115
Rank change year-on-year
-6 +6
Contract jobs citing Customer Engagement 19 9 1
As % of all contract IT jobs located in the West Midlands 0.70% 0.35% 0.042%
As % of the Processes & Methodologies category 0.84% 0.44% 0.059%
Number of daily rates quoted 6 1 0
Median daily rate £300 £300 -
UK excluding London median daily rate £415 £400 £375
% change year-on-year
+3.75% +6.66%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - £21.58
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2254 2031 1709
As % of all contract IT jobs located in the West Midlands 82.47% 79.46% 72.38%
Number of daily rates quoted 1385 1118 1000
Median daily rate £413 £400 £375
Median daily rate % change year-on-year
+3.12% +6.66%
90% offered a daily rate of more than £300 £275 £225
10% offered a daily rate of more than £550 £550 £500
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 60 76 90
Median hourly rate £19.61 £25.00 £25.00
Median hourly rate % change year-on-year
-21.56% -
90% offered a hourly rate of more than £12.29 £11.08 £13.00
10% offered a hourly rate of more than £55.00 £45.00 £37.80
UK excluding London median hourly rate £30.00 £34.00 £25.00
% change year-on-year
-11.76% +36.00%

Customer Engagement
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the West Midlands

Customer Engagement
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Daily Rate Trend in the West Midlands

Customer Engagement
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the West Midlands region over the 3 months to 10 December 2016.

Customer Engagement Daily Rate Histogram in the West Midlands

Customer Engagement
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the West Midlands region.

Customer Engagement Hourly Rate Trend in the West Midlands

Customer Engagement
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull +8 12 - - 1
Birmingham -3 2 £240 -20.00%
Wolverhampton - 1 £448 -
Staffordshire - 1 £120 - 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 10 December 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Customer Engagement.

1 26 (63.41%) Presales
2 25 (60.98%) SC Cleared
2 25 (60.98%) Security Cleared
3 22 (53.66%) BT
4 20 (48.78%) WAN
4 20 (48.78%) LAN
4 20 (48.78%) Data Centre
5 19 (46.34%) IBM
6 16 (39.02%) TOWER Software
6 16 (39.02%) Telecoms
6 16 (39.02%) Capita
7 12 (29.27%) MPLS
8 11 (26.83%) Cisco
9 9 (21.95%) Service Management
9 9 (21.95%) ITIL
10 8 (19.51%) Ethernet
10 8 (19.51%) ITSM
10 8 (19.51%) CA
10 8 (19.51%) EMC
10 8 (19.51%) FCAPS
10 8 (19.51%) SevOne
11 7 (17.07%) ServiceNow
11 7 (17.07%) CMDB
11 7 (17.07%) ITIL V3
11 7 (17.07%) Configuration Management
11 7 (17.07%) VoIP
12 6 (14.63%) Network Management
13 5 (12.20%) Microsoft
14 4 (9.76%) VPN
15 3 (7.32%) Adobe

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.44%) SharePoint
1 1 (2.44%) SharePoint 2013
Applications
1 3 (7.32%) MS Excel
2 1 (2.44%) MS Office
2 1 (2.44%) MS PowerPoint
2 1 (2.44%) MS Project
2 1 (2.44%) MS Visio
Business Applications
1 2 (4.88%) Dynamics CRM
2 1 (2.44%) Orchard Housing
Cloud Services
1 1 (2.44%) Office 365
1 1 (2.44%) Yammer
Communications & Networking
1 20 (48.78%) LAN
1 20 (48.78%) WAN
2 12 (29.27%) MPLS
3 8 (19.51%) Ethernet
3 8 (19.51%) FCAPS
4 7 (17.07%) VoIP
5 4 (9.76%) VPN
6 3 (7.32%) Unified Communications
Database & Business Intelligence
1 1 (2.44%) BusinessObjects
1 1 (2.44%) Power BI
General
1 16 (39.02%) Telecoms
2 2 (4.88%) Finance
3 1 (2.44%) Local Government
Job Titles
1 32 (78.05%) Architect
2 17 (41.46%) Network Architect
3 16 (39.02%) Telecoms Architect
4 15 (36.59%) Lead Architect
5 6 (14.63%) Cisco Architect
5 6 (14.63%) Cisco Network Architect
6 4 (9.76%) Solutions Architect
7 3 (7.32%) Developer
7 3 (7.32%) Presales Solution Architect
8 2 (4.88%) Data Architect
9 1 (2.44%) Analyst
9 1 (2.44%) Change Manager
9 1 (2.44%) Consultant
9 1 (2.44%) Head of Strategy
9 1 (2.44%) Presales Consultant
9 1 (2.44%) Programme Manager
9 1 (2.44%) Project Manager
9 1 (2.44%) SharePoint Consultant
9 1 (2.44%) Strategy Manager
9 1 (2.44%) Transition Manager
Miscellaneous
1 20 (48.78%) Data Centre
2 7 (17.07%) CMDB
3 1 (2.44%) Analytical Skills
3 1 (2.44%) Management Information System
Processes & Methodologies
1 26 (63.41%) Presales
2 9 (21.95%) ITIL
2 9 (21.95%) Service Management
3 8 (19.51%) ITSM
4 7 (17.07%) Configuration Management
4 7 (17.07%) ITIL V3
5 6 (14.63%) Network Management
6 3 (7.32%) Agile Software Development
6 3 (7.32%) SFIA
6 3 (7.32%) Stakeholder Management
7 2 (4.88%) CRM
7 2 (4.88%) Project Management
8 1 (2.44%) Business Intelligence
8 1 (2.44%) Data Architecture
8 1 (2.44%) Data Management
8 1 (2.44%) Data Mapping
8 1 (2.44%) Data Modelling
8 1 (2.44%) Performance Management
8 1 (2.44%) PRINCE2
8 1 (2.44%) Resource Management
Qualifications
1 25 (60.98%) SC Cleared
1 25 (60.98%) Security Cleared
Vendors
1 22 (53.66%) BT
2 19 (46.34%) IBM
3 16 (39.02%) Capita
3 16 (39.02%) TOWER Software
4 11 (26.83%) Cisco
5 8 (19.51%) CA
5 8 (19.51%) EMC
5 8 (19.51%) SevOne
6 7 (17.07%) ServiceNow
7 5 (12.20%) Microsoft
8 3 (7.32%) Adobe
8 3 (7.32%) Mitel
9 1 (2.44%) Oracle
9 1 (2.44%) Orchard
Solihull
360 Resourcing
Rate: £18,000 per annum
Posted: 18 days ago