The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the West Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 97 83 88
Rank change year-on-year
-14 +5
Contract jobs requiring a 2nd Line Support 19 25 14
As % of all contract IT jobs located in West Yorkshire 0.94% 1.42% 0.90%
As % of the Job Titles category 0.99% 1.50% 0.94%
Number of daily rates quoted 10 16 6
Average daily rate £125 £175 £158
Average daily rate % change year-on-year
-28.57% +11.11%
90% offered a daily rate of more than £120 £150 £118
10% offered a daily rate of more than £164 £225 £225
UK excluding London average daily rate £160 £164 £140
% change year-on-year
-2.29% +16.96%
Number of hourly rates quoted 7 2 5
Average hourly rate £14.00 £14.25 £12.50
Average hourly rate % change year-on-year
-1.75% +14.00%
90% offered a hourly rate of more than £11.28 £14.05 £11.00
10% offered a hourly rate of more than £21.50 £14.45 £15.60
UK excluding London average hourly rate £16.00 £14.50 £15.00
% change year-on-year
+10.34% -3.33%
2nd Line Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Yorkshire
Contract IT job ads with a match in the
Job Titles category
1928 1671 1493
As % of all contract IT jobs located in West Yorkshire 94.88% 94.84% 96.07%
Number of daily rates quoted 1297 1148 900
Average daily rate £375 £375 £325
Average daily rate % change year-on-year
- +15.38%
90% offered a daily rate of more than £260 £225 £225
10% offered a daily rate of more than £550 £500 £450
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 62 62 58
Average hourly rate £14.50 £12.50 £12.32
Average hourly rate % change year-on-year
+16.00% +1.50%
90% offered a hourly rate of more than £9.48 £9.50 £10.00
10% offered a hourly rate of more than £21.00 £33.00 £25.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in West Yorkshire

2nd Line Support
Daily Rate Trend in West Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Daily Rate Trend in West Yorkshire

2nd Line Support
Hourly Rate Trend in West Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Yorkshire region.

2nd Line Support Hourly Rate Trend in West Yorkshire

2nd Line Support
Contract Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -9 17 £125 -28.57% 2
Wakefield -1 1 - - 3
Bradford - 1 - -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 9 February 2016, IT contractor jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 44 (89.80%) Windows
2 34 (69.39%) Active Directory
3 26 (53.06%) Windows 7
4 20 (40.82%) Microsoft Certification
5 18 (36.73%) Microsoft
5 18 (36.73%) VMware
6 14 (28.57%) MS Exchange
7 13 (26.53%) MS Office
8 12 (24.49%) ITIL
8 12 (24.49%) MS Excel
8 12 (24.49%) TCP/IP
8 12 (24.49%) VMware Infrastructure
9 10 (20.41%) MCSA
9 10 (20.41%) Legal
10 8 (16.33%) MCSE
10 8 (16.33%) Windows 8
11 6 (12.24%) Windows XP
11 6 (12.24%) Citrix
11 6 (12.24%) Windows Server
12 5 (10.20%) SCCM
12 5 (10.20%) DNS
12 5 (10.20%) DHCP
12 5 (10.20%) Internet
12 5 (10.20%) Blackberry
13 4 (8.16%) CCNA
13 4 (8.16%) VoIP
13 4 (8.16%) Cisco Certification
13 4 (8.16%) ITIL Certification
13 4 (8.16%) Windows Server 2003
13 4 (8.16%) SQL

2nd Line Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 9 February 2016, IT contractor jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (28.57%) MS Exchange
2 4 (8.16%) Exchange Server 2010
3 3 (6.12%) Exchange Server 2007
4 2 (4.08%) IBM Domino
4 2 (4.08%) IBM Notes
4 2 (4.08%) Skype for Business
Applications
1 13 (26.53%) MS Office
2 12 (24.49%) MS Excel
3 2 (4.08%) MS PowerPoint
Business Applications
1 1 (2.04%) SAP Oil and Gas
Cloud Services
1 3 (6.12%) Office 365
Communications & Networking
1 12 (24.49%) TCP/IP
2 5 (10.20%) DHCP
2 5 (10.20%) DNS
2 5 (10.20%) Internet
3 4 (8.16%) VoIP
4 2 (4.08%) LAN
5 1 (2.04%) Wireless
General
1 10 (20.41%) Legal
2 3 (6.12%) Finance
3 2 (4.08%) Retail
3 2 (4.08%) Telecoms
4 1 (2.04%) Back Office
4 1 (2.04%) Billing
4 1 (2.04%) Electronics
4 1 (2.04%) Manufacturing
4 1 (2.04%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.08%) HTML
Miscellaneous
1 5 (10.20%) Blackberry
2 2 (4.08%) Client/Server
3 1 (2.04%) Analytical Skills
3 1 (2.04%) Driving Licence
3 1 (2.04%) Management Information System
3 1 (2.04%) Mathematics
3 1 (2.04%) Video Conferencing
Operating Systems
1 44 (89.80%) Windows
2 26 (53.06%) Windows 7
3 8 (16.33%) Windows 8
4 6 (12.24%) Windows Server
4 6 (12.24%) Windows XP
5 4 (8.16%) Windows Server 2003
6 3 (6.12%) Windows Server 2008
6 3 (6.12%) Windows Vista
7 2 (4.08%) Windows Server 2012
8 1 (2.04%) Mac OS
8 1 (2.04%) Windows 10
Processes & Methodologies
1 12 (24.49%) ITIL
2 4 (8.16%) Data Entry
2 4 (8.16%) Problem Management
2 4 (8.16%) Root Cause Analysis
3 3 (6.12%) Incident Management
4 2 (4.08%) Coaching
4 2 (4.08%) Service Delivery
4 2 (4.08%) Service Management
5 1 (2.04%) Business Intelligence
5 1 (2.04%) Digital Marketing
5 1 (2.04%) ITIL V3
5 1 (2.04%) Logistics
5 1 (2.04%) Process Improvement
5 1 (2.04%) Programme Management
5 1 (2.04%) Stakeholder Management
5 1 (2.04%) Time Management
Programming Languages
1 4 (8.16%) SQL
2 2 (4.08%) C
Qualifications
1 20 (40.82%) Microsoft Certification
2 10 (20.41%) MCSA
3 8 (16.33%) MCSE
4 4 (8.16%) CCNA
4 4 (8.16%) Cisco Certification
4 4 (8.16%) ITIL Certification
5 3 (6.12%) A+ Certification
5 3 (6.12%) MCP
6 1 (2.04%) MCDST
6 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 2 (4.08%) SLA
System Software
1 34 (69.39%) Active Directory
2 12 (24.49%) VMware Infrastructure
Systems Management
1 5 (10.20%) SCCM
2 1 (2.04%) SCOM
Vendors
1 18 (36.73%) Microsoft
1 18 (36.73%) VMware
2 6 (12.24%) Citrix
3 4 (8.16%) Oracle
4 3 (6.12%) Cisco
5 2 (4.08%) Apple
5 2 (4.08%) Lotus
6 1 (2.04%) SAP