2nd Line Support Contracts in West Yorkshire
 
Demand Trend Daily Rate Trend Hourly Rate Trend Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the West Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Yorkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 73 71 71
Rank change year-on-year
-2 0
Contract jobs requiring a 2nd Line Support 15 20 8
As % of all contract IT jobs located in West Yorkshire 1.195% 1.278% 0.711%
As % of the Job Titles category 1.266% 1.351% 0.755%
Number of daily rates quoted 1 4 0
Average daily rate £118 £100 -
Average daily rate % change year-on-year
+17.50% -
UK excluding London average daily rate £163 £142 £160
% change year-on-year
+14.43% -11.25%
Number of hourly rates quoted 3 6 4
Average hourly rate £15.50 £11.53 £10.38
Average hourly rate % change year-on-year
+34.49% +11.08%
90% offered a hourly rate of more than £15.30 £9.55 £8.30
10% offered a hourly rate of more than £18.30 £15.25 £12.28
UK excluding London average hourly rate £15.00 £14.50 £14.00
% change year-on-year
+3.44% +3.57%
All Job Titles
West Yorkshire
Contract IT job ads with a match in the
Job Titles category		 1185 1480 1059
As % of all contract IT jobs located in West Yorkshire 94.42% 94.57% 94.13%
Number of daily rates quoted 603 828 495
Average daily rate £313 £340 £325
Average daily rate % change year-on-year
-8.08% +4.61%
90% offered a daily rate of more than £213 £200 £205
10% offered a daily rate of more than £450 £450 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 57 67 74
Average hourly rate £12.75 £15.00 £12.50
Average hourly rate % change year-on-year
-15.00% +20.00%
90% offered a hourly rate of more than £10.53 £10.00 £7.00
10% offered a hourly rate of more than £34.00 £32.50 £24.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support
Yorkshire

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

West Yorkshire 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the West Yorkshire region.

West Yorkshire 2nd Line Support Daily Rate Trend

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the West Yorkshire region.

West Yorkshire 2nd Line Support Hourly Rate Trend

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the West Yorkshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
Leeds -10 9 £118 +9.30%
Wakefield +2 3 - -
Bradford -6 3 - -
2nd Line Support
Yorkshire

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 30 (73.17%) Windows
2 25 (60.98%) Active Directory
3 19 (46.34%) Microsoft
4 17 (41.46%) Windows XP
5 15 (36.59%) MS Office
6 12 (29.27%) Windows 7
7 11 (26.83%) Windows Server 2003
7 11 (26.83%) MS Exchange
8 10 (24.39%) Windows Server 2008
9 9 (21.95%) Windows Vista
10 8 (19.51%) Blackberry
10 8 (19.51%) Windows 2000
10 8 (19.51%) Microsoft Certification
11 7 (17.07%) VMware
12 6 (14.63%) Exchange Server 2003
12 6 (14.63%) MS Excel
12 6 (14.63%) ITIL
12 6 (14.63%) MCP
13 5 (12.20%) SQL Server
13 5 (12.20%) DNS
13 5 (12.20%) DHCP
13 5 (12.20%) Exchange Server 2010
13 5 (12.20%) Time Management
14 4 (9.756%) Symantec
14 4 (9.756%) Norton AntiVirus
14 4 (9.756%) TCP/IP
14 4 (9.756%) LAN
14 4 (9.756%) WAN
15 3 (7.317%) ERP
15 3 (7.317%) Citrix

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the West Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (26.83%) MS Exchange
2 6 (14.63%) Exchange Server 2003
3 5 (12.20%) Exchange Server 2010
4 3 (7.317%) Exchange Server 2007
5 2 (4.878%) Lotus Notes
6 1 (2.439%) SharePoint
Applications
1 15 (36.59%) MS Office
2 6 (14.63%) MS Excel
3 2 (4.878%) MS PowerPoint
Business Applications
1 3 (7.317%) Line 500
Communications & Networking
1 5 (12.20%) DNS
1 5 (12.20%) DHCP
2 4 (9.756%) TCP/IP
2 4 (9.756%) LAN
2 4 (9.756%) WAN
3 2 (4.878%) Internet
3 2 (4.878%) GPRS
4 1 (2.439%) Wireless
Database & Business Intelligence
1 5 (12.20%) SQL Server
2 3 (7.317%) Crystal Reports
2 3 (7.317%) SQL Server 2008
General
1 3 (7.317%) Manufacturing
2 1 (2.439%) Publishing
2 1 (2.439%) Telecoms
2 1 (2.439%) Finance
Miscellaneous
1 8 (19.51%) Blackberry
2 1 (2.439%) Cloud Computing
Operating Systems
1 30 (73.17%) Windows
2 17 (41.46%) Windows XP
3 12 (29.27%) Windows 7
4 11 (26.83%) Windows Server 2003
5 10 (24.39%) Windows Server 2008
6 9 (21.95%) Windows Vista
7 8 (19.51%) Windows 2000
8 2 (4.878%) Linux
9 1 (2.439%) Windows NT
9 1 (2.439%) UNIX
Processes & Methodologies
1 6 (14.63%) ITIL
2 5 (12.20%) Time Management
3 3 (7.317%) ERP
4 1 (2.439%) Incident Management
4 1 (2.439%) Problem Management
4 1 (2.439%) Continuous Improvement
4 1 (2.439%) Network Architecture
4 1 (2.439%) Network Management
Programming Languages
1 3 (7.317%) SQL
Qualifications
1 8 (19.51%) Microsoft Certification
2 6 (14.63%) MCP
3 1 (2.439%) ITIL Certification
Quality Assurance & Compliance
1 2 (4.878%) SLA
System Software
1 25 (60.98%) Active Directory
2 3 (7.317%) VMware Infrastructure
3 1 (2.439%) Terminal Services
Systems Management
1 4 (9.756%) Norton AntiVirus
2 3 (7.317%) Backup Exec
3 1 (2.439%) NetBackup
3 1 (2.439%) Symantec Enterprise Vault
Vendors
1 19 (46.34%) Microsoft
2 7 (17.07%) VMware
3 4 (9.756%) Symantec
4 3 (7.317%) Citrix
4 3 (7.317%) Sage
4 3 (7.317%) SAP
5 2 (4.878%) Lotus
5 2 (4.878%) HP
6 1 (2.439%) IBM
6 1 (2.439%) Dell
6 1 (2.439%) Oracle
6 1 (2.439%) Sophos
2nd Line Support Engineer, Desktop Support, Service Desk, MCP
Bradford, West Yorkshire
Good knowledge of Microsoft Office products in network environment... * Windows Server 2003 and 2008 * Understanding of IP networking DNS, DHCP, Routing, etc Desirable Skills: Microsoft Qualified or Certifications...
ninesharp
Posted: 20 May 2013
1st/2nd Line Support
West Yorkshire
You will Have experience of working in a ITIL environment supporting IT systems - Windows 7, Office 2010, Active Directory. Day to day duties involve: Manage and deliver the...
Computer Futures
Rate: £11 - £12 per hour
Posted: 15 May 2013
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