West Yorkshire Technical Support Contracts

This section looks at the demand for the Technical Support role in IT contracts within the West Yorkshire region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 July 2008 with a comparison to the same period last year.

Technical Support
Location Basingstoke Bedfordshire Berkshire Birmingham Blackpool Bournemouth Bracknell Bradford Brighton Bristol Bromley Buckinghamshire Camberley Cambridge Cambridgeshire Canary Wharf Canterbury Cheshire City of London Corby Darlington Docklands, London Dorset Durham East Midlands East of England East Sussex Edinburgh England Feltham Glasgow Gloucestershire Grimsby Guildford Hampshire Hemel Hempstead Herefordshire Hertfordshire Highlands Hinckley Home Counties Hounslow Huntingdon Immingham Inverness Ipswich Kent Lancashire Leeds Leicester Leicestershire Lincolnshire London Maidenhead Manchester Middlesex Midlands Milton Keynes Newbury Newcastle Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northallerton Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Reading Redditch Reigate Rochester Rugby Runcorn Salisbury Scotland Sheffield Shropshire Slough South East South West South Yorkshire Southampton Staffordshire Stockport Stoke-on-Trent Suffolk Sunbury-on-Thames Surrey Swindon Teesside Telford Tyne and Wear UK Wales Warrington Warwickshire Watford Welwyn Garden City West Midlands West Yorkshire Weybridge Wilmslow Wiltshire Wolverhampton Worcestershire Yorkshire	3 months to 24 Jul 2008	Same period last year
Rank	74	63
Rank change on same period last year	-11
Matching contract IT job ads	18	31
As % of all UK contract IT job ads sampled	0.024 %	0.031 %
As % of the category below	1.056 %	1.704 %
Daily rates quoted	2	6
Average minimum daily rate	£315	£243
Average daily rate	£320	£267
% change on same period last year	+20.00 %
Average maximum daily rate	£325	£290
UK excluding London average daily rate	£261	£291
% change on same period last year	-10.44 %
Hourly rates quoted	6	5
Average minimum hourly rate	£14.19	£13.89
Average hourly rate	£14.44	£15.03
% change on same period last year	-3.94 %
Average maximum hourly rate	£14.69	£16.17
UK excluding London average hourly rate	£17.50	£17.81
% change on same period last year	-1.75 %
Job Titles West Yorkshire
Matching contract IT job ads	1705	1819
As % of all UK contract IT job ads sampled	2.270 %	1.844 %
Daily rates quoted	414	322
Average minimum daily rate	£325	£300
Average daily rate	£344	£319
% change on same period last year	+7.93 %
Average maximum daily rate	£363	£337
UK excluding London average daily rate	£357	£352
% change on same period last year	+1.32 %
Hourly rates quoted	129	149
Average minimum hourly rate	£20.54	£21.28
Average hourly rate	£22.62	£22.86
% change on same period last year	-1.02 %
Average maximum hourly rate	£24.70	£24.44
UK excluding London average hourly rate	£23.50	£25.85
% change on same period last year	-9.09 %
Technical Support Yorkshire

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Technical Support across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

Technical Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the West Yorkshire region.

Technical Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the West Yorkshire region.

Technical Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the West Yorkshire region over the 3 months to 24 July 2008.

Technical Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the West Yorkshire region over the 3 months to 24 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Leeds	-11	14	£320	+20.00 %
Bradford	-	4	-	-

Technical Support Yorkshire

Technical Support
Top 30 Related IT Skills

For the 6 months to 24 July 2008, IT contractor jobs across the West Yorkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 25 (62.50 %) Windows 2 18 (45.00 %) Active Directory 3 15 (37.50 %) Citrix 4 14 (35.00 %) Lotus 4 14 (35.00 %) Lotus Notes 5 11 (27.50 %) Microsoft 6 10 (25.00 %) Lotus Domino 7 8 (20.00 %) DNS 8 7 (17.50 %) MS Excel 8 7 (17.50 %) MS Office 8 7 (17.50 %) Health 9 6 (15.00 %) Windows 2000 10 5 (12.50 %) PRINCE2 10 5 (12.50 %) Windows NT 10 5 (12.50 %) Windows XP

10 5 (12.50 %) NHS 10 5 (12.50 %) Dell 11 4 (10.00 %) IBM 11 4 (10.00 %) Smartcard 11 4 (10.00 %) Firewall 11 4 (10.00 %) HP 11 4 (10.00 %) PKI 12 3 (7.500 %) Performance Management 12 3 (7.500 %) Systems Analysis 12 3 (7.500 %) Compaq 12 3 (7.500 %) MS Exchange 12 3 (7.500 %) SharePoint 12 3 (7.500 %) DHCP 12 3 (7.500 %) ITIL 13 2 (5.000 %) Finance

Technical Support
Top Related IT Skills by Category

For the 6 months to 24 July 2008, IT contractor jobs across the West Yorkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development 1 2 (5.000 %) WebServices	Application Platforms 1 14 (35.00 %) Lotus Notes 2 10 (25.00 %) Lotus Domino 3 3 (7.500 %) SharePoint 3 3 (7.500 %) MS Exchange 4 2 (5.000 %) Exchange Server 2003 5 1 (2.500 %) SharePoint Portal Server 5 1 (2.500 %) MQSeries 5 1 (2.500 %) CICS 5 1 (2.500 %) Exchange Server 2000
Applications 1 7 (17.50 %) MS Office 1 7 (17.50 %) MS Excel	Communications & Networking 1 8 (20.00 %) DNS 2 4 (10.00 %) Firewall 3 3 (7.500 %) DHCP 4 2 (5.000 %) LAN 4 2 (5.000 %) WAN 5 1 (2.500 %) TCP/IP 5 1 (2.500 %) LDAP 5 1 (2.500 %) SAN
Database & Business Intelligence 1 2 (5.000 %) SQL Server 2 1 (2.500 %) DB2 2 1 (2.500 %) SQL Server 2000 2 1 (2.500 %) SQL Server 2005	General 1 7 (17.50 %) Health 2 2 (5.000 %) Finance 2 2 (5.000 %) Government 3 1 (2.500 %) Telecoms
Miscellaneous 1 5 (12.50 %) NHS 2 4 (10.00 %) Smartcard 2 4 (10.00 %) PKI 3 1 (2.500 %) IBM Mainframe 3 1 (2.500 %) Mainframe	Operating Systems 1 25 (62.50 %) Windows 2 6 (15.00 %) Windows 2000 3 5 (12.50 %) Windows NT 3 5 (12.50 %) Windows XP 4 2 (5.000 %) UNIX 4 2 (5.000 %) Linux 4 2 (5.000 %) Windows Server 2003 5 1 (2.500 %) Windows Vista 5 1 (2.500 %) Solaris 5 1 (2.500 %) zOS
Processes & Methodologies 1 5 (12.50 %) PRINCE2 2 3 (7.500 %) Systems Analysis 2 3 (7.500 %) Performance Management 2 3 (7.500 %) ITIL 3 2 (5.000 %) Migration 4 1 (2.500 %) Programme Management 4 1 (2.500 %) Project Management 4 1 (2.500 %) Quality Management 4 1 (2.500 %) Business Analysis 4 1 (2.500 %) Knowledge Management 4 1 (2.500 %) Project Planning 4 1 (2.500 %) Fault Management 4 1 (2.500 %) Data Migration	Programming Languages 1 1 (2.500 %) SQL
Qualifications 1 2 (5.000 %) MCSE 1 2 (5.000 %) Microsoft Certification 1 2 (5.000 %) Degree 1 2 (5.000 %) PRINCE2 Practitioner 2 1 (2.500 %) CCNA 2 1 (2.500 %) Cisco Certification	Quality Assurance & Compliance 1 1 (2.500 %) QA
System Software 1 18 (45.00 %) Active Directory 2 2 (5.000 %) MetaFrame	Systems Management 1 2 (5.000 %) Systems Management Server (SMS) 2 1 (2.500 %) Norton AntiVirus 2 1 (2.500 %) OVSD 2 1 (2.500 %) OpenView
Vendors 1 15 (37.50 %) Citrix 2 14 (35.00 %) Lotus 3 11 (27.50 %) Microsoft 4 5 (12.50 %) Dell 5 4 (10.00 %) HP 5 4 (10.00 %) IBM 6 3 (7.500 %) Compaq 7 2 (5.000 %) Cisco 8 1 (2.500 %) Symantec 8 1 (2.500 %) Remedy 8 1 (2.500 %) Interwoven 8 1 (2.500 %) VERITAS