The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 144 119 -
Rank change year-on-year
-25 -
Contract jobs citing Service Desk Management 5 1 0
As % of all contract IT jobs located in Yorkshire 0.16% 0.042% -
As % of the Processes & Methodologies category 0.20% 0.055% -
Number of daily rates quoted 1 0 0
Average daily rate
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of your Daily Rate
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£145 - -
UK excluding London average daily rate £338 £300 -
% change year-on-year
+12.50% -
Number of hourly rates quoted 1 1 0
Average hourly rate £11.50 £13.00 -
Average hourly rate % change year-on-year
-11.53% -
UK excluding London average hourly rate £13.75 £13.00 £7.50
% change year-on-year
+5.76% +73.33%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Yorkshire region.

Processes & Methodologies Category
Yorkshire
Contract IT job ads with a match in the
Processes & Methodologies category
2491 1806 1683
As % of all contract IT jobs located in Yorkshire 78.75% 76.40% 75.61%
Number of daily rates quoted 1741 1123 921
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £275 £225 £225
10% offered a daily rate of more than £525 £485 £450
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 74 52 76
Average hourly rate £15.37 £15.39 £38.00
Average hourly rate % change year-on-year
-0.08% -59.51%
90% offered a hourly rate of more than £10.35 £10.12 £15.50
10% offered a hourly rate of more than £39.00 £30.00 £45.00
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Service Desk Management
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in Yorkshire

Service Desk Management
Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the Yorkshire region.

Service Desk Management Daily Rate Trend in Yorkshire

Service Desk Management
Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the Yorkshire region.

Service Desk Management Hourly Rate Trend in Yorkshire

Service Desk Management
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the Yorkshire region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire - 4 £145 - 1
North Yorkshire - 1 - -
Service Desk Management
England

Service Desk Management
Top 20 Related IT Skills in Yorkshire

For the 6 months to 28 August 2015, IT contractor jobs across the Yorkshire region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 10 (100.00%) ITIL
2 5 (50.00%) Incident Management
3 3 (30.00%) Knowledge Management
3 3 (30.00%) Problem Management
3 3 (30.00%) Security Cleared
3 3 (30.00%) Root Cause Analysis
3 3 (30.00%) Cisco CUCM
3 3 (30.00%) Change Management
3 3 (30.00%) Telecoms
3 3 (30.00%) VoIP
3 3 (30.00%) Cisco
4 2 (20.00%) SLA
4 2 (20.00%) Network Architecture
4 2 (20.00%) ISO/IEC 27001
4 2 (20.00%) Patch Management
5 1 (10.00%) PRINCE2
5 1 (10.00%) Microsoft
5 1 (10.00%) ITIL Certification
5 1 (10.00%) PMI
5 1 (10.00%) PMI Certification

Service Desk Management
Top Related IT Skills in Yorkshire by Category

For the 6 months to 28 August 2015, IT contractor jobs across the Yorkshire region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Communications & Networking
1 3 (30.00%) VoIP
General
1 3 (30.00%) Telecoms
Job Titles
1 6 (60.00%) Analyst
1 6 (60.00%) Service Analyst
1 6 (60.00%) Service Desk Analyst
2 3 (30.00%) 1st Line Support
3 2 (20.00%) Telecoms Engineer
4 1 (10.00%) Problem Analyst
4 1 (10.00%) Incident Analyst
4 1 (10.00%) ICT Service Desk Analyst
4 1 (10.00%) 2nd Line Support
4 1 (10.00%) Service Manager
4 1 (10.00%) Network Engineer
Miscellaneous
1 1 (10.00%) PMI
Processes & Methodologies
1 10 (100.00%) ITIL
2 5 (50.00%) Incident Management
3 3 (30.00%) Problem Management
3 3 (30.00%) Root Cause Analysis
3 3 (30.00%) Change Management
3 3 (30.00%) Knowledge Management
4 2 (20.00%) Patch Management
4 2 (20.00%) Network Architecture
5 1 (10.00%) PRINCE2
Qualifications
1 3 (30.00%) Security Cleared
2 1 (10.00%) ITIL Certification
2 1 (10.00%) PMI Certification
Quality Assurance & Compliance
1 2 (20.00%) SLA
1 2 (20.00%) ISO/IEC 27001
Systems Management
1 3 (30.00%) Cisco CUCM
Vendors
1 3 (30.00%) Cisco
2 1 (10.00%) Microsoft