3 1st/2nd Line Support Analyst Jobs in the UK excluding London

1st / 2nd Line Support Analyst x 3 - Bristol - New Roles! £25,000 - £35,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of 1st / 2nd Line Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in 1st / 2nd line support. Professional, friendly approach with the ability to perform well under pressure. Punctual, good attention to detail. Excellent … written and verbal communication skills. Good troubleshooting / problem solving skills. Office 365 administration & troubleshooting skills Desktop troubleshooting. Enthusiastic to learn and develop skills. Network & Firewall knowledge and troubleshooting. Windows server administration. Knowledge of virtualisation software / cloud services (Azure / AWS) would be beneficial. Duties are more »

This role involves: Being the first point of contact to receive and log incidents / service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed … technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment … customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job Purpose Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and more »

a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country. JobDescription: ???? Facilitating the onboarding process for new … departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management … categorising andescalating them as necessary. CandidateProfile: ???? A minimum of 2 years' experience in a similar role,such as IT support or service / help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft 365 Admin, Microsoft more »