1 to 1 of 1 1st/2nd Line Support Engineer Jobs in the South East

A 1st / 2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets … remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications / Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP / IP and internet technologies. Knowledge of Microsoft O / S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi more »