1 1st/2nd Line Support Jobs in Yorkshire

Technician, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, PC / Laptop setup and installations, and on-site support when required. We also provide a range of cybersecurity products which you will help … up and configuring new laptops and desktops. Strong troubleshooting skills. Provide professional and friendly support to our many clients. Provide solution(s) / workaround (s) to incidents and problems. Contribute to policies, processes and procedures. Establishing a good working relationship with our clients and colleagues. Keep up … Cybersecurity and its impact on SMBs. An understanding of MSP tools such as Datto RMM, HaloPSA and IT Glue. Experience working for an MSP / IT Support company is preferred but not essential. A minimum of 1 year experience on an IT support desk or more »