2 1st/2nd Line Support Jobs in the Midlands

1st / 2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st / 2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be … tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: ** Office 365 administration involving password resets, user licensing ** Mobile Device Management via Intune. ** Troubleshooting and fixing Printers ** Implementing … to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT more »

This role involves: Being the first point of contact to receive and log incidents / service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed … technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment … customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job Purpose Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and more »