1 1st/2nd Line Support Jobs in the West Midlands

1st / 2nd Line Support Engineer Inside IR35 Warwick Based (On-Site) 6 Months Key Responsibilities: Responding to and resolving 1st and 2nd line support queries and incidents within agreed SLAs Providing technical … assistance and guidance to end-users regarding Microsoft 365 applications and services Troubleshooting hardware, software, and network issues, escalating where necessary Documenting support processes, procedures, and resolutions Collaborating with other IT teams to ensure effective problem resolution and service delivery Requirements: Proven experience in providing 1st and 2nd line technical support Strong knowledge of Microsoft 365 applications and services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive Experience in troubleshooting hardware, software, and network issues Excellent communication and interpersonal skills, with the ability to more »