Calderdale, West Yorkshire, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
ServiceDeskAnalyst/1stLine Support BAND: B3 Location: Remote & Halifax (Hybrid) Rate: £15.17 per hour Hours: 37.5 Duration: 3 - 6 Month - Extension(s) thereafter Specific Skills/Experience: Windows Office knowledge, 1stLine Technical Support knowledge … You will act as the central point of contact between the customer and the IT service management. You will receive all IT incidents/requests arriving into the Service Delivery Centre (ServiceDesk) and where possible will attempt to resolve (fix) at … liaise accordingly. Recent experience working in a ServiceDesk/Helpdesk environment. Experience of handling customer complaints TRUST, NHS, SUPPORT, 1STLINE, HELPDESK, ROLLOUT, DESKSIDE, WINDOWS, INFRASTRUCTURE, GOVERNMENT, PUBLIC SECTOR Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and more »
SERVICEDESKANALYST - 1STLINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an … Hiring the person who demonstrates enthusiasm and an excellent track record of outstanding Customer Service - coupled with a solid background of providing 1stLine IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely … Operating Systems (MS Windows), Active Directory, Laptop support, experience with a ServiceDesk tool such as ServiceNow, previous IT/1stLine support knowledge, excellent communication skills - both written and verbal. What you'll get in return This position is full-time in more »
can add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: FirstLine Support - ServiceDeskAnalyst My client is a leading global technology solutions provider, delivering operational excellence and industry … technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external customers. Proactively monitor systems and equipment status. … technology brands such as Dell, Cisco, HP, and NetApp. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in data center technologies. Familiarity with ServiceDesk tools such as ServiceNow. Mandatory requirements: Previous IT working background. Excellent customer focus and communication skills. Strong analytical capabilities. Ability to more »